Houseman job description

At Delaware North, we care about our associates' professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.

Responsibilities

• Assist in the employee housing area with cleaning and laundry duties.
• Carry linens, towels, toilet items, and cleaning supplies using wheeled carts.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. Distribute all recyclables into proper containers.
• Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.

Qualifications

• Six months of experience in housekeeping preferred.

Physical Requirements

• Ability to lift, move, and maneuver a minimum of 50 pounds.
• Ability to pull heavy carts and stock through the facility.
• Ability to stand, bend, lift, and other ranges of motion for an extended time.

Shift Details

1st Shift
2nd Shift

Who We Are

Southland Casino Racing, owned and operated by Delaware North, features more than 1,500 slot machines, live blackjack, craps and roulette tables, live greyhound racing and simulcast wagering. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

If you wish to join an elite team, The Mar-a-Lago Club is currently recruiting for the upcoming 2022-2023 season. Successful candidates must have a passion for the hospitality industry, commitment to excellence, great communication skills, strong work ethic, and understand the importance of teamwork.

Applications are now being accepted for the following seasonal position(s):

Houseman

Summary Cleans main house including all guest rooms, administration areas and spa along with other houses on club property by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Sorts, counts, folds, marks, or carries linens.
• Makes beds.
• Replenishes supplies such and writing supplies.
• Moves furniture, hangs drapes, and rolls carpets.
• Cleans the main house, administration areas, guest rooms, spa, corridors, and stairways.
• Sweeps, scrubs, waxes, and polishes floor.
• Cleans rugs, carpets, upholstered furniture, and draperies.
• Dusts furniture.
• Washes walls, ceiling, and woodwork.
• Washes windows, door panels, and sills.
• Empties wastebaskets and transports trash and waste to disposal area.
• Replenishes bathroom supplies.
• Replaces light bulbs.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and reach with hands and arms. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions and outside weather conditions. The employee is occasionally exposed to extreme cold; extreme heat and vibration. The noise level in the work environment is usually moderate.

EOE/ DFWP

Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest.
Your mission:
Should you choose to accept it…
If you are a neat-freak who loves to clean and ensure that everything is in its right place, then this job is for you. You will be responsible for maintaining Virgin Hotel's high standards of cleanliness in cleaning the guest hallways, vending areas, service landings, stairwells and the service elevator. You will also be required to communicate, coordinate and work well with other teammates, managers and guests. Even more so, we expect you to be aware of your surroundings and notice/anticipate guest needs in order to engage the guest to let them know that you are there to take care of them with your genuine and “go the extra mile” service. Your teamwork and willingness to help others will be on display as you help your fellow teammates and room attendants with their linens, towels, etc. in cleaning the rooms. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
Maintains the standard of cleanliness for the guest hallways, vending areas, service landings, stairwells and the service elevator
Remove dirty linen and garbage from room attendants carts
Be able to turn mattress according to the rotation schedule
Handle guest's requests as assigned
Assist the Public Area Attendant as necessary
Report to designated shift in assigned attire
Performs designated duties within time allotted
Uses only the designated cleaning chemicals and tools
Reports any guest or safety issues to a manager or supervisor
Keep guest information confidential and secure
Responsible for all keys assigned and complies with the key policy established by the company
Complies with security policies of the hotel
Restock supplies as needed
Complete a manager's request within reason (Think of RB here)
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place…
Ability to scrub and scour different surfaces using the appropriate tools
Willing to work as part of a team as needed
Educated on using the proper cleaning chemicals to clean the hotel properly
Conserve water and chemicals according to training standards
Frequent bending, stooping, reaching and wiping
Able to lift up to 25 pounds
Able to push up to 100 pounds
Background must-have:
Current, legal and unrestricted ability to work in the United States
High school or equivalent education required.
Preferred: Additional foreign language