Housing assistant job description

Posting Date: 10/13/2022

Reports To: Property Manager

Hours: FT 8am – 5pm

Pay Range: $ 18.79-22.55

Benefits: Medical, dental, vision, retirement, long term disability, vacation & sick leave

Position type: Non-exempt. Unionized position, represented by Local 8 of the Office of Professional

Employees International Union (OPEIU).

The Housing Assistant will carry out such duties as needed and directed by the Property Manager including customer service, collecting rents and recording financial information into property management software; working with applicants and residents to complete eligibility paperwork; coordinating with utility and repair vendors; and administrative work and other duties as assigned.

Responsibilities:

1. Assist with administrative duties that are related to the operating of the property including rent collection, recording financial information, and making daily deposits.

2. Assist with preparation of spreadsheets, grants, funding applications, correspondence and reports as they relate to the housing programs.

3. Answer questions, phone inquiries and screen calls as needed.

4. Photocopy, process transmittals/mailings and other office duties.

5. Coordinate with vendors to do repairs; forward maintenance request forms to LIHI’s maintenance department; track maintenance tickets.

6. Other duties and responsibilities as assigned.

Qualifications:

1. A minimum of two years of related work.

2. Excellent written and verbal communication; works well without direct supervision.

3. Working knowledge of computers and Microsoft Office.

4. Ability to work with a diverse community.

5. Must pass criminal background and drug screening.

New hires must be fully vaccinated against COVID-19 by their start date; except where accommodations are required by law. Proof of COVID-19 vaccine is required unless an accommodation is made.

The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 4,500 affordable housing units and manages over 2,500 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 1,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and social racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.

The Section 8 Internal Trainer will help employees cultivate their skills and knowledge by providing a complete new-hire training, and sharing expertise in ways that motivate and develop Assisted Housing employee skills through on-going technical education and training programs. The goal is to promote efficiency and competitive advantage for the Tampa Housing Authority by developing the skills of Assisted Housing personnel.

Responsibilities and Essential Duties:

• Liaise with supervisors to determine training needs and identify areas of improvement.

• Work collaboratively with management to develop processes and provide content development as needed.

• Prepare training curriculum and educational material based on THA-issued notices

• Conduct seminars, workshops, individual training sessions, etc.

• Support and mentor new employees, Coordinate peer shadowing.

• Conduct and coordinate trainings for independent contractors and temporary employees.

• Provide training on Housing Software to include: Yardi, File Vision, CGI, Rent Café, Adobe Acrobat Pro and SharePoint

• Analyze QC reports to determine specific training needs from trending errors.

• Provide all employees with tools for effective caseload management.

• Conduct a minimum of 2 weeks of internal new hire and/or requested training per month.

• Keep and distribute the monthly departmental meeting minutes.

• Provide new employees with federal regulations and policies within the Administrative Plan and HUD Federal Regulations.

• Stay updated on all regulatory and relevant policy changes. Communicate to department as necessary.

Required Qualifications :

Education level:

• Bachelor’s degree in Public Administration, Sociology, Psychology or related field.

• Four years of experience in Housing Choice Vouchers, subsidized housing or related field.

• Deep knowledge of best practices, laws, rules, and regulations as it relates to the administration and management of the Housing Choice Voucher (HCV) program.

Specific skills:

• Organizational and time management abilities.

• Proficient in MS Office Suite (esp. PowerPoint).

• Critical thinking and decision making.

• Ability to clearly convey a message.

• Strong written and oral communication skill.

Personal characteristics :

• Strong interpersonal skills to inspire and engage learners.

• Good listener.

• High empathy skills and understanding of effective teaching methodologies.

• Passion for helping others achieve new levels of understanding.

Physical abilities:

• Must be able to remain in a stationary position 50% of the time.

• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

• Must have ability to occasionally travel locally.

• Clarity of vision at 20 inches or less. Ability to judge distances and spatial relationships to see objects where and as they actually are.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Certifications:

• Requires Level II Background Screening

Licenses:

• Valid Florida Driver’s License

• Insurable under the agency’s insurance policy

This job description should not be interpreted to be all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all of the job duties listed; some incumbents may perform some duties which are not listed; and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

Housing Assistants at the Grand Canyon start at $13.00 - $14.00 / hour!

• We offer a 50% discount on prepared meals and food items, and a 20% discount on grocery and retail items!
• Local, low-cost employer housing is available for associates aged 18 and over!
• Enjoy work-life balance where experience and adventure meet!

Some locations may implement a vaccination requirement in the future if required by federal, state, or local law.

At Delaware North, we care about our associates' professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for weekly pay and the employee assistance program. Medical, dental, vision insurance, 401(k), and paid vacations are available for eligible associates.

• Properly clean housing, restrooms, kitchens, laundry rooms, and other communal areas.
• Inspect the facilities and grounds at the property; ensure all areas are clean and sanitized.
• Support the associate transportation shuttle service when required.
• Respond to housing and guest requests and needs; take the appropriate action in a timely manner.
• Coordinate and distribute the linen and room supplies at the property.
• All other duties assigned.

• Requires valid driver's license to transport associates and safely operate company vehicles.
• Previous housing, cleaning, or relevant experience preferred.
• Ability to follow instructions, problem solve and operate in a fast-paced environment.
• Ability to handle multiple tasks simultaneously.
• Ability to work independently and as part of a team.

• Ability to lift and carry up to 50 pounds.
• Constant walking, standing, bending, lifting, reaching and grasping, climb stairs occasionally.
• Exposure to outdoors and variables with extremes in weather including heat, sun, wind, cold, rain and snow.
• Exposure to and use of chemicals used to clean and sanitize rooms, areas, surfaces and equipment.

Delaware North's operations in Grand Canyon National Park offer the opportunity to experience of living and working in one of the natural wonders of the world. We provide a variety of employee housing options including shared trailers, apartments, dorm rooms, and houses, with amenities including a community center, free internet, workout and recreational equipment. We also offer associate food and retail discounts.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.