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Become A Housing Case Manager

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Working As A Housing Case Manager

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $30,830

    Average Salary

What Does A Housing Case Manager Do At Project for Pride In Living

* Engage with participants to assess their barriers and strengths to create a customized participant-driven housing stability plans
* Keep accurate and up to date documentation including but not limited to goal plans, case notes, incident reports, funder data, monthly orders, and receipts
* Collaborate with Housing Coordinator to support participants through the housing application process and provide transition services as they prepare to move-in and set up a home
* Connect households to resources such as security deposit assistance, household furnishings, basic needs and emergency assistance
* Provide services to help participants sustain tenancy including providing information on lease expectations, facilitating communication with property management, managing neighbor conflicts, paying rent on time, and addressing other behaviors that may jeopardize housing
* Utilize skills and community resources to provide crisis prevention and intervention
* Assist participants with financial stability through accessing needed government benefits (MFIP, SSI, health coverage, child care), education, or employment
* Work with team and participants to plan and facilitate community building activities, resident meetings, and engagement within the community

What Does A Housing Case Manager Do At Family Assistance Ministries

* Assist clients in obtaining Rapid Re
* Housing or Permanent Supportive Housing using the "Housing First" model, coordinating with FAM's Housing Specialist as needed Works with FAM's Housing Specialist to facilitate rental agreements with landlords in scattered site apartments and ensure clients understanding of rental agreements, housing policies and procedures Assist clients in development and implementation of a plan for independent living; monitor progress; conduct home visits; and revise plan as needed Provide intensive case management services to ensure that assistance is provided to overcome problems and achieve goals Link clients to services such as employment readiness programs, education, counseling, health care, transportation, treatment, medication assistance, food, etc., helping with referrals for services and advocating for service improvements Make follow-up contacts to clients and/or service agencies to determine clients' status in treatment programs or other health-related facilities Provide life skills training to help develop and reinforce awareness of safe cooking, living and housekeeping practices.
* Advise participants about personal safety considerations as well Provide crisis intervention as needed Complete documentation of contact with clients, landlords and other social services agencies and programs thoroughly and accurately Engage in street outreach activities to develop relationship with the local homeless population, determining the needs and conditions of homeless individual and families and connecting them with Orange County's Coordinated Entry System Maintain records and case notes in FAM client database and the Homeless Management Information System (HMIS) Submit monthly narrative, statistical, and grant reports

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How To Become A Housing Case Manager

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.


Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 


Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.


For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Housing Case Manager jobs

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Housing Case Manager Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Chinese

  • German

  • Greek

  • Carrier

  • Somali

  • Russian

  • Serbian

  • Arabic

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Housing Case Manager

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Housing Case Manager Education

Housing Case Manager

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Top Skills for A Housing Case Manager


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Top Housing Case Manager Skills

  1. Rental Assistance
  2. Mental Health Services
  3. Individual Service Plans
You can check out examples of real life uses of top skills on resumes here:
  • Determine financial assistance eligibility for clients needing rental assistance and/or Security deposit financial assistance.
  • Case Management with Brevard Families, Coordinating Job Training, Education, Mental Health Services, Child Care Services and Mentoring.
  • Develop individual service plans according to Medicaid regulations for treatment goals and outcomes.
  • Conducted intake assessments with inpatient residents.
  • Implemented ongoing intensive case management services, including intake and discharge plans, empowering clients to secure permanent, stable housing.

Top Housing Case Manager Employers

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