Housing case manager resume examples for 2025

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Updated March 26, 2025

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Housing case manager resume

Roger Rodriguez

(240) 555-4804 | rrodriguez@example.com

Alexandria, VA | 33375 E. Evergreen Rd. - 53114

Work experience

2020 - Present
Housing Case Manager, Mental Health America - Alexandria, VA
- Provided assessments and support to individuals with a history of mental illness and substance abuse.
- Identify and link clients to community resources as needed.
- Create treatment plans as well as continued recovery plans upon discharge.
- Identified client needs including mental health, basic needs, transportation, jobs, rehab.
2019 - 2020
Program Supervisor, Dungarvin - Saint Paul, MN
- Process incident reports including accident reports and reports on the emergency use of controlled procedures.
- Reduced project management time by 10% as a result of streamlining production and delivery functions.
2018 - 2019
Program Coordinator, May Institute - Randolph, MA
- Supervised the foster care, emergency shelter, and reunification programs in addition to having four direct reports.
- Planned, wrote, and taught curriculum for 3-5 yr olds in cultural and biblical training Oversaw staff of child care workers
- Create flow charts, powerpoints and other forms of communication for the ELT prior to meetings or recruiting pushes.
2012 - 2017
Corps Member, New Community - Montclair, NJ
- Completed the S212 Wildland Fire Chainsaw course as well as CPR and WFA (Wilderness First Aid) certifications.
- Engaged parents and guardians to build and maintain positive relationships to holistically support students' social-emotional success at school.

Skills

Supportive Housing
Powerpoint
Crisis Intervention
Program Services
CME
Community Agencies
Public Schools
On-Call
Federal Agencies
Facility

Education

Master's Degree, Liberal Arts (2017 - 2018)
Monroe College
Bronxville,
Bachelor's Degree, English (2009 - 2012)
Montclair State University
Montclair,

Housing case manager resume

Alexis Scott

(480) 555-6954 | ascott@example.com

Arlington, TX | 21403 W. Elm Rd. - 54513

Work experience

2017 - Present
Housing Case Manager, Southwest Network - Arlington, TX
- Provided resources and treatment to members dealing with substance abuse issues.
- Interacted daily with substance abuse recipients.
- Worked with Recipients to develop a role for themselves outside of their mental illness/substance abuse issues.
- Maintained the recipients comprehensive clinical records, including documentation of activities performed as part of their service delivery process.
- Interacted professional and collegially between agency, community resources and client.
2016 - 2017
Housing Specialist, The Fresh Market - Tallahassee, FL
- Maintain all three departments and their appearance, especially with extensive closing procedures; create weekly schedule for departmental staff.
- Ordered and received bulk product, packaged out and merchandised bulk items on the sales floor.
- Recognized for successfully displaying sales floor merchandise.
2007 - 2016
Housing Coordinator, BIG BROS BIG SISTERS LONE STAR - Tallahassee, FL
- Initiated and maintained seamless communication and collaboration with clinical teams; support patients and train on use of injections/ injection therapy.
- Facilitate suicide prevention, crisis intervention and after-care for domestic violence victims.
- Follow the established policies and procedures required to ensure grant compliance.
- Code from the operative reports and bill all surgical and delivery procedures to the insurance companies for reimbursement.

Skills

Veterans
Eligibility Requirements
Program Participants
Sales Floor
CPR
Community Events
HCV
Medical Records
Family Engagement
Life Training

Education

Bachelor's Degree, Sociology (2004 - 2007)
Florida State University
Tallahassee,

Housing case manager resume

Deborah Butler

(380) 555-0095 | dbutler@example.com

Rochester, MN | 77145 W. Elm Ave. - 18474

Work experience

2020 - Present
Housing Case Manager, Mayo Clinic - Rochester, MN
- Input client's information into HMIS (Michigan State Homeless Management Information System).
- Coordinate services to support the children and family towards identified permanency plan.
- Help members and their families find appropriate level of treatment and link them to community resources.
2019 - 2020
Program Supervisor, IBM - Rochester, MN
- Developed and implemented program management framework for use by project management professionals within business organization.
- Coordinated global infrastructure and application teams to ensure minimal application downtime during cutover events.
- Mentor personnel in tactics of project management & processes serving as liaison within security operations.
2009 - 2019
Program Coordinator, University of Illinois at Chicago - Chicago, IL
- Coordinated and facilitated department staff meetings, ordered supplies and equipment, and maintained schedules and timecards for employees.
- Trained new staff and staffed group homes.
- Ensured all procedures were followed in compliance with company policies and employment laws.
- Provided documentation and /or reports deriving from student assessments and overall program evaluation.
2007 - 2008
Corps Member, Elmhurst Memorial Healthcare - Chicago, IL
- Maintained and performed extensive and successful lesson plans in both Language Arts and Multimedia/Business/Career class with class sizes approximately 25 students.
- Selected from over 45,000 applicants to join a national teacher corps committing to teach for two years in under-resourced public schools.
- Allowed for my students' data to drive differential instructional strategies to create a student-center environment.

Skills

Lesson Plans
Skill Building
Course Performance
Procedures
Public Safety
Community Services
Treatment Plans
Supportive Housing
Powerpoint
Substance Abuse

Education

Master's Degree, Education (2008 - 2009)
University of Illinois at Chicago
Chicago,
Bachelor's Degree, Psychology (2004 - 2007)
University of Illinois at Chicago
Chicago,

Housing case manager resume

Joe Reynolds

(510) 555-7564 | jreynolds@example.com

Killeen, TX | 68409 N. Maple Ln. - 36606

Work experience

2017 - Present
Housing Case Manager, Families in Crisis - Killeen, TX
- Networked with outside agencies to provide support services to clients.
- Assist consumers with connecting and remaining active with mental health treatment.
- Provided crisis intervention, case management and counseling to address mental health patients individual treatment needs and goals.
- Identified client needs including mental health, basic needs, transportation, jobs, rehab.
- Facilitate daily interactions amongst clientele diagnosed with serious mental illnesses and/or substance abuse.
2014 - 2017
House Manager, System Studies & Simulation - Killeen, TX
- Communicate and collaborate with staff members to resolve problems with individual students.
- Assist with interviewing guest service staff, volunteers, and interns; schedule and conduct all guest service staff training.
- Supervised and conducted facility rentals to ensure applicants complied with city and department polices.
- Ensured staff adheres to customer service policies and procedures.
2004 - 2014
Shift Supervisor, Subway - Killeen, TX
- Manage restaurant, check inventory on food products and maintain a clean and healthy environment.
- Assembled sandwiches Rang out customer orders Maintained a clean work place Delegated tasks among co-workers Ensured customer satisfaction
- Cleaned and prepared various food products for cooking.
- Counted down all registers Documented sales quotes daily Key holder Assist with payroll Provide customer service
2000 - 2003
Leasing Agent, Equity Residential - Seattle, WA
- Posted community availability and information on Craigslist and other social media.
- Participated and contributed to all aspects of property management.
- Conducted weekly corporate outreach and market surveys.

Skills

Food Products
Customer Service
Communication
Direct Support
Treatment Plans
Rental Properties
ISO
CNC
Mental Health
Social Security

Education

Master's Degree, General Studies (2003 - 2004)
Texas A&M University - Central Texas
Killeen,
Bachelor's Degree, General Studies (1997 - 2000)
University of Portland
Portland,

Housing case manager resume

William Gibson

(360) 555-4934 | wgibson@example.com

Boston, MA | 69501 N. Cedar Ln. - 68990

Work experience

2019 - Present
Housing Case Manager, North Suffolk Mental Health - Boston, MA
- Assisted clients in developing individualized treatment plans, from annual assessments, which worked to help them meet personal goals.
- Write and maintain client Individual Treatment Plans
2018 - 2019
Family Case Manager, Liberty - Boston, MA
- Case Manager of 20 adults, linking the disabled with community services, housing, education, and employment.
- Advanced Illness Management) RN and Hospice RN.
- Referred consumers to mental health providers.
2017 - 2018
Child Protective Investigator, Pasco County Sheriff's Office - Zephyrhills, FL
- Worked with FDLE, FBI, DEA, Secret Service, and local law enforcement agencies.
- Conducted in depth field criminal/dependency investigations of possible child abuse offenses.
- Completed investigations of child abuse, abandonment, and/or neglect.
- Investigated child abuse calls and assisted families in their time of need.
- Coordinated with local law enforcement for criminal investigations concerning crimes against children.
- Work in alliance with Law Enforcement and community resource providers.
2010 - 2011
Child Welfare Specialist, Devereux Foundation - Orlando, FL
- Developed and update realistic and effective treatment plans with families.
- Developed treatment plans and monthly reports based upon clients needs, progress, and behaviors.
- Utilized AWARDS and CONNECTIONS software to generate treatment plans, assessments, and progress notes.

Skills

Crisis Intervention
Mental Health
Service Delivery
MDS
Appropriate Referrals
Confidential Information
Face-To-Face Interviews
Psychosocial Assessments
Client Intake
Federal Laws

Education

Master's Degree, Criminal Justice (2011 - 2012)
University of Central Florida
Orlando,
Bachelor's Degree, Criminal Justice (2002 - 2005)
University of Central Florida
Orlando,

How to write a housing case manager resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in housing case manager-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These four steps should give you a strong elevator pitch and land you some housing case manager interviews.

Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical housing case manager skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some housing case manager interviews.

Here are example skills to include in your “Area of Expertise” on a housing case manager resume:

Social Work
Crisis Intervention
Management Services
Supportive Services
Mental Illness
HMIS
Direct Services
Financial Assistance
Mental Health
Supportive Housing

Community Services
Rehabilitation
Housing Assistance
Intake Assessments
Homeless Individuals
Patients
Affordable Housing
Money Management
Substance Abuse Treatment
Conflict Resolution

Social Security
Domestic Violence
Self Sufficiency
Life Training
Community Agencies
Discharge Planning
HUD
Independent Living
Substance Abuse Issues
Medical Care

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the housing case manager position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write housing case manager experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great housing case manager resumes:

Work history example #1

Program Officer

Covance

Identified opportunities for process improvements to support strategy managing the infrastructure of all new technology.
Developed and produce project documentation and reporting for both Executive Management and PMO.
Simplified and prioritized investment / project selection by delivering a global departmental PMO program.
Furnished proposal development and programmatic support to NGOs and Ministries of Health in Guyana, Jamaica and El Salvador.
Organized regional workshops for AWARE HIV/AIDS Provided training and guidance to newly recruited staff on FHI's activities

Work history example #2

Housing Case Manager

Stearns County

Supervised office personnel and procedures including payroll.
Improved customer satisfaction by identifying customer concern, producing action plan, and successful dealership implementation of action plan through oversight.
Served as the Regional conduit for Federal Fair Housing complaints to HUD.
Provided and input vital statistics for the HMIS database for monitoring homelessness in Central Florida.
Helped to make a lifelong impact on the families to create and maintain safety, stability, permanency, and well-being.

Work history example #3

Resource Specialist

REDCO

Assisted lakes and rivers/streams programs with AIS monitoring and outreach/education.
Prepared work flows and training documents using Visio, PowerPoint and Word.
Improved communication efficiency as primary liaison between departments, agencies and staff.
Evaluated civilian medical personnel; ensured compliance with Army medical policies and procedures.
Certified as Direct Support Specialist through State of Maine and completed ACRE-certification supported employment through Virginia Commonwealth University.

Work history example #4

Case Manager Internship

Rpc

Facilitated communication between clients and all other supported divisions within the organization; including regulatory and process changes.
Served as representative on the hospital communication committee to ensure effective communication between administration and all hospital departments.
Created and conducted the Therapeutic Poetry Group for the VOAMI veterans.
Prepared Medicaid, Social Security Disability and other entitlement applications.
Maintained grievance log with in the facility and reported grievances for clarification and patient/family satisfaction.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from housing case manager resumes:

Master's Degree in liberal arts

Monroe College, Bronxville, NY

2017 - 2018

Bachelor's Degree in sociology

Florida State University, Tallahassee, FL

2004 - 2007

Highlight your housing case manager certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your housing case manager resume:

Medical Assistant
Certified Nurse Assistant (CNA)
Certified Substance Abuse Counselor (CSAC)
Certified Case Manager (ACM)

Updated March 26, 2025

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