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Housing case manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Thomas Dearden Ph.D.,

William Weston

Below we've compiled a list of the most critical housing case manager skills. We ranked the top skills for housing case managers based on the percentage of resumes they appeared on. For example, 19.7% of housing case manager resumes contained social work as a skill. Continue reading to find out what skills a housing case manager needs to be successful in the workplace.

15 housing case manager skills for your resume and career

2. Crisis Intervention

Here's how housing case managers use crisis intervention:

Perform on-call responsibilities such as providing crisis intervention and arranging for emergency services to staff and consumers.
Served a caseload of 35 homeless families by providing housing placement services and advocacy including crisis intervention.

3. Management Services

Management services may refer to a number of supervisory duties depending on the type of work. A manager may be required to oversee a team of employees complete a series of tasks or monitor the quality of a product. Overall, any form of management involves supervising a worksite, whether this is a restaurant, grocery store, or manufacturing plant.

Here's how housing case managers use management services:

Provided intensive case management services for homeless families living in scattered-site apartments in the Transitional and Permanent Supportive housing programs.
Provide case management service to families affected by Hurricane Sandy with completing application process of housing recovery assistance grants.

4. Supportive Services

Supportive services are provided to enhance the way of life for residents in order to achieve self-sufficiency. Services include transportation, childcare, food pantries, etc.

Here's how housing case managers use supportive services:

Identify and maintain relationships with other local organizations that provide financial and or supportive services for people at-risk of homelessness.
Facilitated supportive services/counseling for client family members to address special concerns and ease the transition during home holiday visits.

5. Mental Illness

Here's how housing case managers use mental illness:

Handled the coordination and monitoring of self-sufficiency services for individuals with a mental illness.
Targeted population is individuals with chronic and/or persistent mental illness.

6. HMIS

Here's how housing case managers use hmis:

Maintained accurate and up-to-date documentation around services provided and fund allocation in the Homeless Management Information System (HMIS).
Document contacts services on Homeless Management Information Systems (HMIS) and other LARS databases within 24 hours of contact.

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7. Direct Services

Direct service is a service provided directly, that is, through person-person contact which gives no room for any middle or third party involvement.

Here's how housing case managers use direct services:

Provide direct service to individual families assigned to caseload.
Provided direct service and support to clients, such as handling referrals, crisis management follow up, and resolving complaints.

8. Financial Assistance

Financial assistance refers to governmental assistance one may receive for a variety of reasons. This help is typically in the form of money, whether a loan, scholarship, grant, or reduced taxes provided to an individual or organization. One of the more common forms of financial assistance is student loans, which offer many prospective students a chance for higher education.

Here's how housing case managers use financial assistance:

Provided timely, accurate and detailed supportive documentation to finance personnel for review and approval for emergency financial assistance.
Determine financial assistance eligibility for clients needing rental assistance and/or Security deposit financial assistance.

9. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how housing case managers use mental health:

Supervised Community Mental Health Worker, ensuring smooth operation of resident's home and delivery of indicated services.
Provided Permanent Rapid Housing for chronically HomelessVeterans and Individuals impacted by Mental health and a disability.

10. Supportive Housing

Here's how housing case managers use supportive housing:

Networked with community partners and accessed community resources to provide comprehensive support for persons living in Permanent Supportive Housing.
Develop and conduct housing awareness and supportive housing program orientation for families within shelters and transitional housing agencies.

11. Community Services

Community ѕеrvісе is аn unраіd activity in which аn individual оr grоuр еngаgеѕ tо bеnеfіt thе lосаl, nаtіоnаl оr glоbаl соmmunіtу. It іѕ also uѕеd as аn аltеrnаtіvе to imprisonment аnd іѕ intended tо connect offenders to the victim or society ѕо thаt they can undеrѕtаnd how their асtіоnѕ аffесt оthеrѕ.

Here's how housing case managers use community services:

Worked with women in a residential drug and alcohol treatment center providing transitional housing options and community services.
Develop and maintain positive working relationships with community services and project partners.

12. Rehabilitation

Here's how housing case managers use rehabilitation:

Provided case management/individual rehabilitation services for consumers.
Handled housing placements and referrals for shelters, drug detoxification centers, rehabilitation services and other programs as appropriate.

13. Housing Assistance

Here's how housing case managers use housing assistance:

Provided emergency housing assistance to members, including locating transitional housing and rent and utility assistance for members experiencing financial difficulties
Calculate tenant rental payments and Housing Assistance Payments and processes interim and annual re-examinations as required.

14. Intake Assessments

Here's how housing case managers use intake assessments:

Coordinated entry and intake assessments for participants seeking housing support.
Complete intake assessments to determine qualifying participants for programs.

15. Homeless Individuals

Here's how housing case managers use homeless individuals:

Organize and restructure housing program for homeless individuals, implement program requirements, and prepare for auditing and accreditation process.
Engage and assist in housing homeless individuals who may have chronic serious psychiatric and/or concurrent addiction disabilities.

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What skills help Housing Case Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young housing case managers need?

Dr. Thomas Dearden Ph.D.

Assistant Professor of Sociology, Virginia Polytechnic Institute and State University

Indeed, the way we work is changing. The skills that young graduates will need are diverse. Transferable skills and soft skills will certainly be marketable. These include traditional crafts such as communication, but I also think the world expects more empathy from its employees. Young graduates with an understanding of racism, sexism, and environmental responsibility will become increasingly important.

What technical skills for a housing case manager stand out to employers?

William Weston

Professor, Centre College

The ability to write clearly and think critically. The deep sense that other people in other cultures, and other positions in our own culture, see the world differently, enabling students to respond to a broad range of people appropriately.

What soft skills should all housing case managers possess?

Roxanne Ruiz-Adams

Lecturer, Kean University

In the world we are in, empathy and compassion are tools we need most when interacting with each other. Graduates need to practice the skills of listening actively, and communicating in a way that is responsive rather than reactive. As social media expands and the world becomes smaller we all have become more connected and more aware of the experience of being a global citizen. Graduates need to practice having conversations with those who are different from them, practice putting themselves in the shoes of those they interact with, and learn the art of conflict resolution. We are all different in the way we think, but now more than ever we need graduates who are solution focused in their responses to the world rather than problem focused.

Do you want to know more?

List of housing case manager skills to add to your resume

The most important skills for a housing case manager resume and required skills for a housing case manager to have include:

Social Work
Crisis Intervention
Management Services
Supportive Services
Mental Illness
HMIS
Direct Services
Financial Assistance
Mental Health
Supportive Housing
Community Services
Rehabilitation
Housing Assistance
Intake Assessments
Homeless Individuals
Patients

Affordable Housing
Money Management
Substance Abuse Treatment
Conflict Resolution
Social Security
Domestic Violence
Self Sufficiency
Life Training
Community Agencies
Discharge Planning
HUD
Independent Living
Substance Abuse Issues
Medical Care
Homeless Families
Client Data

Management System
Rental Assistance
Transitional Housing Program
DHS
Medication Management
Community Organizations
Homeless Clients
Psychosocial Assessments
Social Service Agencies
Community Resources
Program Eligibility
Medical Appointments
Action Plan
Evictions
Hopwa

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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