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Become A Housing Management Representative

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Working As A Housing Management Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Housing Management Representative Do At Kelly Services

* Managing incoming calls or incoming post services claims work.
* Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.
* Refers cases requiring clinical review to a Nurse reviewer.
* Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.
* Responds to telephone and written inquiries from clients, providers and in-house departments.
* Conducts clinical screening process.
* Authorizes initial set of sessions to provider.
* Checks benefits for facility based treatment.
* Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
* Requires associate to have their line open and available to take calls throughout their shift.
* Must be able to diffuse upset customers and exude empathy when applicable.
* Speaks with providers, members and internal employees.
* Works from several applications and views several job aids and other resources to perform the job.
* Must be able to maintain confidentiality and be detailed oriented

What Does A Housing Management Representative Do At Rush University Medical Center

* Writes standard appeal letters to Managed Care payers and submit charts when needed with these appeals.
* Writes memos and appeals as needed, and works with RUMC or ROPH departments to obtain any needed documentation.
* Identifies areas for process improvement or patterns to be addressed.
* Documents activity in all HCF systems with narratives of action taken.
* Denial Avoidance / Payment delay management.
* Collaborates with other Healthcare Finance members when technical issues arise.
* Creates BDC records in Epic.
* Manages assigned work queues in Epic.
* Identifies and prints the needed medical records in Epic.
* Willingness to engage in continual education and training in the subject field.
* Participates in educational activities.
* Maintains strictest confidentiality.
* Performs special projects as assigned by the Director of Revenue Management

What Does A Housing Management Representative Do At Tri-City Medical Center

* Maintains excellent interpersonal skills in dealing with co-workers, TCMC staff, patients, physicians, and the public.
* Interviews patient or representative and enters complete information into the computer.
* Obtains all pertinent signatures, insurance information, and financial data to protect the hospital’s financial reimbursement.
* Performs special assigned duties to meet the needs of the department.
* Assumes cashiering responsibilities after hours and weekends.
* Verifies with OR Department for cancellations and add-ons for next day surgery schedule.
* Secures all scheduled services for Inpatient Surgery, SDS, and Outpatient Ancillary from scheduling.
* Verifies insurance eligibility, benefits, and authorization prior to service date.
* Notifies patient of any deposits/deductibles needed prior to admit date.
* Coordinates patient information to Bed Coordinator for patients who require a leaded room, or any other medical admit that is not on surgery schedule.
* Obtains estimates for surgery costs for patients upon request.
* Assures that the patient is appropriate to withstand routine registration procedures; is escorted to the proper service area; and has had their questions and concerns answered.
* The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.
* Safety and Infection Control Responsibilities

What Does A Housing Management Representative Do At Meritage Homes Corporation

* Utilizing professional skill, knowledge and experience, explain to the Customer in correct construction terminology, what requests are warrantable pursuant to the Meritage Homes Warranty and how they will be repaired.
* Also explain why other specific warranty requests are not warrantable and suggest appropriate and effective repair and/or maintenance techniques or solutions.
* Explain the proper method of maintaining and operating various systems and components in the home.
* Independently develop a plan to complete in a professional and timely manner, the repairs covered by the warranty.
* Utilizing knowledge and experience, supervise and manage warranty request and repairs to ensure work is professionally performed in accordance with warranty, industry, manufacturers, state, federal and company standards.
* Responsible for evaluating, scheduling and managing trade partner performance
* Performing Homeowner follow-up calls and completing warranty claims in collaboration with the trade partner and Homeowner.
* Maintain Homeowner Satisfaction at all times, including a Home Readiness Rating of greater than 9
* Maintain daily contact with Homeowners to inspect service requests, make determinations on warranty requests and communicate the action to be taken pursuant to Meritage Homes warranty provisions.
* Manage the customer service process according to current operating standards.
* Complete warranty claims.
* Evaluate and schedule Trade Partners
* Maintain positive Homeowner relations.
* Provide Homeowner with knowledgeable, timely and professional warranty service in completing all warranty claims in 5 days average.
* Scheduling follow-up appointments with homeowners at 11-month anniversary to ensure customer satisfaction.
* Educate Homeowners in warranty procedures and maintenance processes wherever applicable.
* Participate in weekly Community Team meetings to assure weekly/monthly goals are accomplished and to review any Homeowner or Trade Partner issues.
* Follow-up with Homeowners and Trade Partners to assure complete warranty satisfaction and Homeowner loyalty.
* Work with Customer Care Manager as needed to resolve urgent or high priority Homeowner claims or other work assignments.

What Does A Housing Management Representative Do At Physicians East

* Responsible for maintaining incoming and out going authorizations and referrals.
* SUPERVISION RECEIVED: Reports to Operations Manager.

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How To Become A Housing Management Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Housing Management Representative jobs

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Housing Management Representative Career Paths

Housing Management Representative
Quality Assurance Manager Production Manager Office Manager
Administrative Manager
6 Yearsyrs
Quality Manager Operations Manager General Manager
Area Manager
7 Yearsyrs
Human Resources Manager Home Health Aid Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Property Manager Broker Inside Sales Engineer
Lead Generator
5 Yearsyrs
Office Manager General Manager
Operations Director
9 Yearsyrs
Billing Specialist Home Health Aid Technician
Operations Manager
7 Yearsyrs
Billing Specialist Specialist Project Manager
Program Manager
8 Yearsyrs
Office Manager Operations Manager
Project Manager
8 Yearsyrs
Operations Manager Business Analyst Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Specialist Sales Specialist Senior Sales Representative
Senior Representative
5 Yearsyrs
Quality Manager Plant Manager General Manager
Service Director
9 Yearsyrs
Specialist Service Technician Service Supervisor
Service Lead
5 Yearsyrs
Operations Manager Account Executive Sales Manager
Service Manager
7 Yearsyrs
Human Resources Manager Co-Owner Service Technician
Service Supervisor
6 Yearsyrs
Quality Assurance Manager Quality Manager Operations Manager
Site Manager
7 Yearsyrs
Business Analyst Senior Systems Analyst Technical Manager
Support Manager
6 Yearsyrs
Human Resources Coordinator Human Resource Specialist Support Specialist
Support Supervisor
5 Yearsyrs
Business Analyst Senior Consultant Subject Matter Expert
Team Manager
5 Yearsyrs
Human Resources Coordinator Specialist Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Housing Management Representative Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Mandarin

  • German

  • Carrier

  • Hindi

  • Chinese

  • Russian

  • Marathi

  • Japanese

  • French

  • Urdu

  • Arabic

  • Italian

  • Portuguese

  • Vietnamese

  • Cantonese

  • Bengali

  • Tagalog

  • Croatian

  • Korean

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Housing Management Representative

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Housing Management Representative Education

Housing Management Representative

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Top Skills for A Housing Management Representative


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Top Housing Management Representative Skills

  1. Outstanding Customer Service
  2. Medical Procedures
  3. Provider Finder
You can check out examples of real life uses of top skills on resumes here:
  • Provided outstanding customer service, assisting patients as a financial counselor.
  • Handled requests for medical procedures and medications that required pre-certification.
  • Conduct a thorough search in Provider Finder and follow up with providers on referrals given.
  • Served as liaison between providers, customers and billing agents for claim resolution.
  • Improved the working relationship between Progressive Insurance and repair facilities in southwest Minnesota.

Top Housing Management Representative Employers

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