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Become A Housing Management Representative

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Working As A Housing Management Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $71,760

    Average Salary

What Does A Housing Management Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Housing Management Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Housing Management Representative Jobs

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Housing Management Representative Career Paths

Housing Management Representative
Customer Care Representative Member Service Representative Office Manager
Administrative Manager
6 Yearsyrs
Quality Assurance Manager Operations Manager General Manager
Area Manager
7 Yearsyrs
Specialist Security Officer Night Auditor
Assistant General Manager
5 Yearsyrs
Project Manager Construction Manager Operations Manager
Assistant Vice President
7 Yearsyrs
Account Executive Office Manager
Business Office Manager
8 Yearsyrs
Account Executive Sales Manager General Manager
Center Manager
6 Yearsyrs
Quality Manager Operations Manager General Manager
Chief Operating Officer
12 Yearsyrs
Manager Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Account Manager Account Executive
District Sales Manager
7 Yearsyrs
Quality Assurance Manager Project Manager Program Manager
Operations Director
9 Yearsyrs
Customer Care Representative Technical Support Specialist Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
Senior Representative Specialist Account Manager
Relationship Manager
6 Yearsyrs
Operations Manager General Manager Account Manager
Sales Account Manager
6 Yearsyrs
Account Manager Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Project Manager Program Manager Business Development Manager
Senior Account Manager
7 Yearsyrs
Quality Manager Production Manager Operations Manager
Site Manager
7 Yearsyrs
Operations Manager Branch Manager Account Executive
Territory Sales Manager
7 Yearsyrs
Senior Representative Project Manager Information Technology Project Manager
Training Manager
5 Yearsyrs
Specialist Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Do you work as a Housing Management Representative?

Help others decide if this is a good career for them

Average Length of Employment
Representative 2.1 years
Top Careers Before Housing Management Representative
Internship 6.1%
Supervisor 5.1%
Cashier 4.9%
Teller 4.6%
Generalist 3.5%
Volunteer 3.5%
Manager 3.4%
Associate 2.6%
Consultant 2.5%
Top Careers After Housing Management Representative
Internship 5.9%
Manager 5.7%
Cashier 4.2%
Secretary 3.1%
Owner 2.8%

Do you work as a Housing Management Representative?

Housing Management Representative Demographics

Gender

Female

55.2%

Male

42.9%

Unknown

1.9%
Ethnicity

White

61.2%

Hispanic or Latino

15.7%

Black or African American

11.1%

Asian

8.0%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

47.3%

French

5.4%

Carrier

5.4%

German

5.4%

Hindi

4.3%

Mandarin

4.3%

Russian

3.2%

Italian

3.2%

Chinese

3.2%

Arabic

3.2%

Marathi

2.2%

Korean

2.2%

Japanese

2.2%

Urdu

2.2%

Vietnamese

1.1%

Hmong

1.1%

Bengali

1.1%

Greek

1.1%

Tagalog

1.1%

Croatian

1.1%
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Housing Management Representative Education

Schools

University of Phoenix

19.7%

East Tennessee State University

5.1%

University of Central Florida

5.1%

University of Texas at Austin

5.1%

Portland Community College

5.1%

Strayer University

5.1%

New York University

4.4%

University of North Texas

4.4%

Michigan State University

4.4%

Houston Community College

4.4%

Portland State University

4.4%

Southern Illinois University Carbondale

3.6%

Ohio State University

3.6%

Pennsylvania State University

3.6%

University of Florida

3.6%

University of Texas at Arlington

3.6%

University of California - Santa Barbara

3.6%

Johnson County Community College

3.6%

University of Delaware

3.6%

Central New Mexico Community College

3.6%
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Majors

Business

31.8%

Accounting

7.1%

Psychology

5.8%

Communication

5.6%

Management

5.5%

Criminal Justice

5.1%

Marketing

5.0%

Political Science

4.2%

Finance

3.6%

Computer Science

3.1%

Health Care Administration

3.1%

Medical Assisting Services

2.6%

Human Resources Management

2.6%

General Studies

2.4%

Education

2.4%

Liberal Arts

2.4%

Computer Information Systems

2.1%

Economics

2.0%

Mechanical Engineering

2.0%

Graphic Design

1.7%
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Degrees

Bachelors

45.1%

Other

22.2%

Masters

14.4%

Associate

10.1%

Certificate

4.8%

Diploma

1.4%

Doctorate

1.3%

License

0.7%
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How Would You Rate The Salary Of a Housing Management Representative?

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Top Skills for A Housing Management Representative

  1. Customer Service
  2. Procedures
  3. Audit
You can check out examples of real life uses of top skills on resumes here:
  • Analyze case facts and related claim information to determine accurate and appropriate compensations while providing excellent customer service.
  • Recommend new or modified processes and procedures to reduce claim errors, taking into consideration business requirements and system limitations.
  • Represented TechProcess Solution Limited for customer quality checks from external Auditor.
  • Received and/or placed routine to complex telephone calls regarding customer banking questions or inquiries, and resolved problems.
  • Developed quality circle and supervisory training programs, supervised student interns, participated on plant safety committee and conducted safety training.

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Top 10 Best States for Housing Management Representatives

  1. Rhode Island
  2. New Hampshire
  3. Massachusetts
  4. Minnesota
  5. Wisconsin
  6. Connecticut
  7. North Dakota
  8. Wyoming
  9. Ohio
  10. Vermont
  • (218 jobs)
  • (371 jobs)
  • (1,249 jobs)
  • (1,024 jobs)
  • (1,021 jobs)
  • (437 jobs)
  • (142 jobs)
  • (141 jobs)
  • (2,411 jobs)
  • (135 jobs)

Top Housing Management Representative Employers

Jobs From Top Housing Management Representative Employers

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