How to hire a housing management representative

How to hire a housing management representative, step by step

Here's a step-by-step housing management representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a housing management representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new housing management representative
• Step 8: Go through the hiring process checklist

What does a housing management representative do?

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1. Identify your hiring needs

   First, determine the employments status of the housing management representative you need to hire. Certain housing management representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A housing management representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, housing management representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of housing management representatives and their corresponding salaries.

   Type of Housing Management Representative	Description	Hourly rate
   Housing Management Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$9-32
   Claims Service Representative	Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim... Show more	$14-20
   Account Services Representative	An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Customer Service
   • Logistics
   • Internal Audit
   • Outbound Calls
   • Payment Arrangements
   • ISO
   • Inbound Calls
   • EOB
   • Medicaid
   • ACH
   • Repair Facilities
   • Customer Accounts
   • Repair Process

   Check all skills

   Responsibilities:

   • Manage primary care and specialty provider contractual provisions for Medicare and Medicaid product lines.
   • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
   • Conduct face-to-face interviews with patients to determine eligibility for Medicaid.
   • Provide outstanding customer service, assisting patients as a financial counselor.
   • Format ACH wires from collection agencies, attorneys and trustees for nightly processing.
   • Interpret (EOB) correspondence receive to member's and (EOP) to providers.

   More housing management representative duties

3. Make a budget

   Including a salary range in your housing management representative job description helps attract top candidates to the position. A housing management representative salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a housing management representative in Florida may be lower than in New York, and an entry-level housing management representative usually earns less than a senior-level housing management representative. Additionally, a housing management representative with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average housing management representative salary

   $35,960yearly

   $17.29 hourly rate

   ---

   Entry-level housing management representative salary

   $19,000 yearly salary

   Updated December 20, 2025

   Average housing management representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$53,159	$26
   2	Washington	$52,130	$25
   3	California	$49,804	$24
   4	Rhode Island	$46,525	$22
   5	Montana	$44,774	$22
   6	Connecticut	$40,545	$19
   7	Oregon	$40,241	$19
   8	Maryland	$39,572	$19
   9	Pennsylvania	$38,782	$19
   10	Minnesota	$37,420	$18
   11	Colorado	$37,198	$18
   12	Nevada	$36,182	$17
   13	North Dakota	$36,160	$17
   14	Virginia	$35,858	$17
   15	Iowa	$34,815	$17
   16	Wisconsin	$33,794	$16
   17	Michigan	$33,314	$16
   18	Texas	$33,237	$16
   19	Wyoming	$32,667	$16
   20	Ohio	$32,240	$16

   Average housing management representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	BNY Mellon	$93,380	$44.89	75
   2	Intuit	$82,372	$39.60	23
   3	HP	$75,678	$36.38	6
   4	Baptist Health Home Care	$65,048	$31.27	8
   5	Saratoga Hospital	$63,216	$30.39	1
   6	Northrop Grumman	$55,508	$26.69	55
   7	Comerica	$55,422	$26.65	1
   8	OneAmerica	$49,773	$23.93
   9	The University of Chicago	$49,647	$23.87	8
   10	Lockheed Martin	$49,144	$23.63	125
   11	Tri-City Medical Center	$42,439	$20.40
   12	Project Solutions Group	$41,428	$19.92	19
   13	Henry Schein	$41,200	$19.81	3
   14	Goshen Health	$39,968	$19.22
   15	Il Fornaio	$39,503	$18.99
   16	MedPoint Management	$38,096	$18.32
   17	Aetna	$37,789	$18.17	1
   18	Cincinnati Children's Hospital Medical Center	$36,530	$17.56	3
   19	Kelly Services	$36,018	$17.32	37
   20	Change Healthcare	$35,872	$17.25

4. Writing a housing management representative job description

   A housing management representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a housing management representative job description:

   Housing management representative job description example

   The purpose of this position is to ensure clean claim submission and follow up on unpaid accounts. This person is responsible for correcting issues, resubmitting claims, filing necessary appeals, and obtaining addition needed information to assure timely and correct payments.
   
   Responsible for managing the billing, collection and follow up of insurance receivables for all government or 3rd party payers using various billing systems, websites, reports and other tools as required.
   Follows-up on errors and denials for eligibility, coding, authorization, medical necessity, etc. Regular contact with 3rd party payers and patients to acquire information as needed. Analyze, investigate and resolve claim and account issues to ensure timely cash collection or write off. Manages account workload as assigned efficiently and effectively. Ensures clean claim submission to avoid account rework. Ensures timely account resolution to avoid write offs. Resolves coding or billing problems based on correspondence, EOBs and rejections; correcting errors in a timely manner. Identifies problem accounts and escalate as appropriate. Works with patients and guarantors to secure payment on outstanding account balances. Prioritizes follow up activity to ensure maximum collections through a high balance review and meeting timely filing requirements. Understands various payer requirements and processes to ensure appropriate follow-up. Utilizes a professional/aggressive approach to account management. Meets department productivity and quality expectations. Remain result-oriented in approach to problem solving; using insight to achieve a qualitative approach to account follow-up. Adheres to various policies/procedures regarding billing, follow up, adjustment and escalation protocols. Resolves denials effectively by correcting claims, submitting reconsiderations and appeals based on payer requirements.
   Minimum Qualifications:
   
   Education
   High school graduate or GED equivalent is required
   Experience
   One year previous medical billing
   Certifications, Licenses, and Registrations
   None
   Skills and Abilities
   Knowledge of various reimbursement/-billing formularies (ICD10, CPT4, HCPCS and DRG) is required Knowledge of claims submission processes for all major carriers and intermediaries required

   Copy this example

   

5. Post your job

   There are a few common ways to find housing management representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your housing management representative job on Zippia to find and recruit housing management representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit housing management representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new housing management representative

   Once you've decided on a perfect housing management representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new housing management representative. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a housing management representative?