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Housing management representative skills for your resume and career

Updated January 8, 2025
5 min read
Housing management representative example skills
Below we've compiled a list of the most critical housing management representative skills. We ranked the top skills for housing management representatives based on the percentage of resumes they appeared on. For example, 21.4% of housing management representative resumes contained patients as a skill. Continue reading to find out what skills a housing management representative needs to be successful in the workplace.

15 housing management representative skills for your resume and career

1. Patients

Here's how housing management representatives use patients:
  • Interact and inform patients of financial obligation and Augusta University's financial policies and procedures.
  • Provided outstanding customer service, assisting patients as a financial counselor.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how housing management representatives use customer service:
  • Increased customer retention by making exceptional customer service my standard on each call meeting customer need while exceeding company requirement.
  • Provided superior customer service by assisting guests in order selection by promoting specific menu items and monthly specials.

3. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how housing management representatives use logistics:
  • Assisted Logistics with development and implementation of the Green Procurement Program.
  • Automobile logistics company at the National City Marine Terminal which processes over 400,000 vehicles annually.

4. Internal Audit

Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.

Here's how housing management representatives use internal audit:
  • Conducted bimonthly internal audits with staff and represented organization during registrar assessment audits.
  • Developed internal auditing system to maintain integrity of procedures and work instructions.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how housing management representatives use outbound calls:
  • Handled inbound/outbound calls from Wireless customers.
  • Placed outbound calls as needed to obtain information and provide solutions to the client, appropriately documents the phone call.

6. Payment Arrangements

Here's how housing management representatives use payment arrangements:
  • Negotiated payment arrangements and reinstating wireless service, recommended account review for fraudulent activity and closed accounts.
  • Accepted payments and articulated payment arrangements within parameters of policy with various software.

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7. ISO

Here's how housing management representatives use iso:
  • Conducted management meetings, coordinated all necessary resources/contractors for project completion, and trained employees in safety procedures and ISO.
  • Performed biannual audits and presented findings and recommendations to executive management and ISO auditor.

8. Inbound Calls

Here's how housing management representatives use inbound calls:
  • Responsibilities-Handled on average 90 Inbound calls daily collecting payments from residential customers while determining credit worthiness.
  • Managed inbound calls for telephone customers for credit verification or collections.

9. EOB

EOB stands for explanation of benefits. This is a common outline provided as part of many health insurance plans to explain what services were completed, the co-pay required for each appointment, and how much of your payment is covered by health insurance. EOB is an indication that your insurance claim has already been processed.

Here's how housing management representatives use eob:
  • Review of Explanation of Benefits (EOB), contract interpretation, appeals submission, retroactive authorization requests and accounts adjustment.
  • Review all participating payment EOB's to ensure proper allowance.

10. Medicaid

Here's how housing management representatives use medicaid:
  • Managed primary care and specialty provider contractual provisions for Medicare and Medicaid product lines.
  • Submitted corrected claims to multiple insurance companies including Medicare and Medicaid, as well as Workers Compensation companies.

11. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how housing management representatives use ach:
  • Analyzed ACH return reports and properly posted transactions; was back up for RDI's.
  • Supervised and generated performance reviews for ACH and wire transfer clerks.

12. Repair Facilities

Repair facilities provide repair and restoration services for different things such as vehicles, appliances, gadgets, and various equipment and machinery.

Here's how housing management representatives use repair facilities:
  • Negotiated agreed price with repair facilities and also managed the repair facility performance on timeliness and repair quality.
  • Field Leader assigned to non-network collision repair facilities in direct liaison for automotive insurance claims handling.

13. Customer Accounts

Here's how housing management representatives use customer accounts:
  • Secured payments on customer accounts and utilized multiple call accounts payable applications.
  • Process bankruptcy documentation on customer accounts.

14. Repair Process

Repair process refers to the process of repairing refurbished, obsolete, and damaged equipment. Though the term is commonly associated with the automotive industry, it also applies to various other industries.

Here's how housing management representatives use repair process:
  • Coordinate entire repair process for Progressive customers.
  • Responded to customer inquiries throughout the entire repair process, acting as a liaison between the customer and the repair shop.

15. Quality Management System

A quality management system is a set of techniques that deals with the procedure, process, and duties to achieve a quality goal and purpose. This particular skill focuses on the coordination and management of the company's policy. With this system, they can determine what needs improvement and understand the level of awareness and efficiency.

Here's how housing management representatives use quality management system:
  • Led auditors of our Certification Registrar through our Quality Management System for surveillance audits every six months to maintain our certifications.
  • Referenced and interpreted the Quality Management System for all Management, Engineering Staff, Quality Control/Quality Assurance Departments and machinists.
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List of housing management representative skills to add to your resume

Housing management representative skills

The most important skills for a housing management representative resume and required skills for a housing management representative to have include:

  • Patients
  • Customer Service
  • Logistics
  • Internal Audit
  • Outbound Calls
  • Payment Arrangements
  • ISO
  • Inbound Calls
  • EOB
  • Medicaid
  • ACH
  • Repair Facilities
  • Customer Accounts
  • Repair Process
  • Quality Management System
  • Credit Card
  • Customer Inquiries
  • Billing Issues
  • Problem Resolution
  • Customer Complaints
  • Corrective Action
  • Provider Network
  • Telephone Calls
  • Customer Issues
  • Computer System
  • PowerPoint
  • HR
  • Customer Calls
  • Body Shop
  • Delinquent Accounts
  • Billing Inquiries
  • Preventive Actions
  • Past Due Accounts
  • Credit Worthiness
  • Payment Options
  • HEDIS
  • Repair Shops
  • Inventory Control
  • External Audits
  • Claims Handling
  • Top Management
  • Technical Issues
  • Quality Manual

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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