What does a housing management representative do?
A housing management representative directly communicates with clients in housing services. Their responsibilities include responding to inquiries and concerns, helping clients understand the terms and extent of services, offering payment arrangements, and negotiating contracts, building positive relationships along the way. They may also participate in performing research and analysis, generating leads, gathering and analyzing housing applications, and coordinating with internal and external business partners. Moreover, as a housing management representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.
Housing management representative responsibilities
Here are examples of responsibilities from real housing management representative resumes:
- Manage primary care and specialty provider contractual provisions for Medicare and Medicaid product lines.
- Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
- Conduct face-to-face interviews with patients to determine eligibility for Medicaid.
- Provide outstanding customer service, assisting patients as a financial counselor.
- Format ACH wires from collection agencies, attorneys and trustees for nightly processing.
- Interpret (EOB) correspondence receive to member's and (EOP) to providers.
- Analyze ACH return reports and properly post transactions; are back up for RDI's.
- Institute every attempt at maintaining monthly recurring revenue with upselling as the focal point on each contact.
- Create PowerPoint presentations and spreadsheets for departmental use and distribution by all levels of management.
- Screen uninsured and under-insure applicants to secure applications for appropriate Medicaid programs on a case-by-case basis.
- Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
- Retain business with AXA by communicating with agents regarding conservation of AXA sell annuities.
- Provide programs for asset management; retirement plans, mutual funds, variable annuities.
- Conduct damage dispute training sessions for negotiation and arbitration representatives.
- Process arbitration filings accurately with maximum efficiency in a high-volume environment.
Housing management representative skills and personality traits
We calculated that 21% of Housing Management Representatives are proficient in Patients, Customer Service, and Logistics. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Housing Management Representatives that have these skills listed on their resume here:
- Patients, 21%
Interact and inform patients of financial obligation and Augusta University's financial policies and procedures.
- Customer Service, 12%
Increased customer retention by making exceptional customer service my standard on each call meeting customer need while exceeding company requirement.
- Logistics, 9%
Assisted Logistics with development and implementation of the Green Procurement Program.
- Internal Audit, 7%
Conducted bimonthly internal audits with staff and represented organization during registrar assessment audits.
- Outbound Calls, 5%
Handled inbound/outbound calls from Wireless customers.
- Payment Arrangements, 4%
Negotiated payment arrangements and reinstating wireless service, recommended account review for fraudulent activity and closed accounts.
Most housing management representatives use their skills in "patients," "customer service," and "logistics" to do their jobs. You can find more detail on essential housing management representative responsibilities here:
Communication skills. To carry out their duties, the most important skill for a housing management representative to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Housing management representatives often use communication skills in their day-to-day job, as shown by this real resume: "maintain accurate and complete updates to customer accounts and departmental communication. "
Customer-service skills. This is an important skill for housing management representatives to perform their duties. For an example of how housing management representative responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a housing management representative: "work with repair shops to facilitate timely completion of repairs and ensure the quality of repairs meets customer and progressive expectations. ".
Interpersonal skills. For certain housing management representative responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a housing management representative rely on this skill, as "representatives should be able to create positive interactions with customers." For example, this snippet was taken directly from a resume about how this skill applies to what housing management representatives do: "provided prompt resolutions to customer inquiries and questions demonstrated excellent problem solving, multi-tasking, and interpersonal skills on a daily basis. "
Listening skills. Another crucial skill for a housing management representative to carry out their responsibilities is "listening skills." A big part of what housing management representatives relies on this skill, since "representatives must listen carefully to ensure that they understand customers in order to assist them." How this skill relates to housing management representative duties can be seen in an example from a housing management representative resume snippet: "communicated with customers through in-bound and outbound calls, assisted customers with payment arrangements, and maintained personal and department goals. "
Patience. Another skill commonly found on housing management representative job descriptions is "patience." It can come up quite often in housing management representative duties, since "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill fits into day-to-day housing management representative responsibilities: "resolved escalated & volatile customer complaints with patience and empathy, ensuring one call resolution. "
The three companies that hire the most housing management representatives are:
- Elevance Health
226 housing management representatives jobs
- BNY Mellon5 housing management representatives jobs
- Related Companies4 housing management representatives jobs
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Compare different housing management representatives
Housing management representative vs. Claims service representative
Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim. Also, they determine whether it is worth arranging a settlement and make sure all settlement claims are managed quickly. In addition to evaluating accidents and claims, they renew customer policies based on their history. Qualifications for the job include a firm knowledge of overall company policy, computer literacy, and excellent customer service.
There are some key differences in the responsibilities of each position. For example, housing management representative responsibilities require skills like "patients," "logistics," "internal audit," and "payment arrangements." Meanwhile a typical claims service representative has skills in areas such as "insurance claims," "policy coverage," "phone calls," and "claims process." This difference in skills reveals the differences in what each career does.
Claims service representatives really shine in the government industry with an average salary of $38,986. Comparatively, housing management representatives tend to make the most money in the telecommunication industry with an average salary of $51,811.On average, claims service representatives reach similar levels of education than housing management representatives. Claims service representatives are 3.0% less likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.Housing management representative vs. Account services representative
An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.
Each career also uses different skills, according to real housing management representative resumes. While housing management representative responsibilities can utilize skills like "customer service," "logistics," "internal audit," and "iso," account services representatives use skills like "customer satisfaction," "work ethic," "technical support," and "customer support."
Account services representatives earn a lower average salary than housing management representatives. But account services representatives earn the highest pay in the automotive industry, with an average salary of $36,248. Additionally, housing management representatives earn the highest salaries in the telecommunication with average pay of $51,811 annually.In general, account services representatives achieve similar levels of education than housing management representatives. They're 3.3% less likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.Housing management representative vs. Customer service representative
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a housing management representative is likely to be skilled in "logistics," "internal audit," "iso," and "inbound calls," while a typical customer service representative is skilled in "cleanliness," "pos," "data entry," and "sales floor."
Customer service representatives earn the best pay in the insurance industry, where they command an average salary of $34,074. Housing management representatives earn the highest pay from the telecommunication industry, with an average salary of $51,811.customer service representatives typically earn lower educational levels compared to housing management representatives. Specifically, they're 5.1% less likely to graduate with a Master's Degree, and 0.5% less likely to earn a Doctoral Degree.Housing management representative vs. Customer account representative
A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.
Types of housing management representative
Updated January 8, 2025
