In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. Sales Manager Associate
Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
Our Global Payment Solutions Sales Manager/Associate will support the origination of new revenue sources and help to maintain and enhance existing revenue streams. You will aid in identifying and selling innovative cash and liquidity management solutions to a defined portfolio of Financial Institution clients thus maximizing commercial profitability and relationship depth.
As our Sales Manager Associate, you will:
* Support Senior Sales Manager(s) business development efforts with key existing/target Banks clients in the Americas
* Collaborate with Implementation and Service teams for follow up on the client sales process
* Connect with Product teams
* Grow your knowledge of cash management products
* Contribute to the product pricing, while reviewing and negotiating the full range of cash management services together with effecting any cost reduction initiatives
The final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
You´ll likely have the following qualifications to succeed in this role:
* Sales, Relationship Management and/or relevant Cash Management Sales experience
* Industry experience selling payment solutions to the Banks Sectors and/or Correspondent Banking
* Highly motivated and achievement driven with an ability to support sales strategies
* Strong quantitative skills and an understanding of Payments & Liquidity products
* Solid multitasking skills with a keen focus on continuously improving performance
* Excellent communication skills that will enable conveying relevant and important information in a clear and concise manner both internally and directly with clients
* Ability to communicate and interact with clients' senior staff
* Strong project management skills to handle the onboarding process for clients and the various products they use with us
* Learn and stay current on our entire product offering
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay package in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
$46k-52k yearly est. 5d ago
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SALT Manager: State & Local Tax Strategy & Compliance
BDO USA 4.8
Boston, MA jobs
A leading accounting firm in Boston seeks a Sales & Use Tax Manager to advise clients on tax regulations and compliance. The role involves significant client interaction, managing tax-related issues, and supervising tax professionals. Ideal candidates should have a Bachelor's degree, a minimum of four years in state and local tax, and strong communication skills. This position offers competitive pay and opportunities for career advancement within a supportive culture.
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A leading financial institution seeks a Branch Manager to drive sales growth and foster exceptional customer experiences in the Town of Hempstead. You will lead a team to exceed customer expectations, develop talent, and implement strategies that ensure the branch meets its performance goals. The ideal candidate has strong leadership and sales management experience, along with a passion for engaging with the community. This role offers competitive pay and a comprehensive benefits package.
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$47k-57k yearly est. 5d ago
General Manager of Global Money Movement
Remitly, Inc. 4.2
Seattle, WA jobs
At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money- we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career-we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.
About the Role
As the General Manager, Global Money Movement, you will own the vision, strategy, and execution for Remitly's global payment infrastructure; spanning pay-in, pay-out, and the core money movement platform. This organization powers every transaction that flows through Remitly today and serves as the foundation for all future financial products, from remittances to lending to emerging financial services.
You will lead a global, cross‑functional team responsible for scaling Remitly's money movement capabilities; ensuring they are reliable, and efficient to the evolving needs of our customers and products. This means building and optimizing the core platform capabilities that enable every movement of money while also continuously improving resilience, scalability, and performance.
Your role will combine strategic leadership with hands‑on product and operational excellence, ensuring that Remitly's money movement platform continues to differentiate through speed, reliability, transparency, and cost efficiency. You will define the future of how money moves through Remitly's ecosystem, enabling new product lines, regional expansion, and innovation across alternative payment methods and emerging technologies. While your primary focus will be on strengthening and expanding Remitly's existing payment rails and infrastructure, you will also explore modern technologies (i.e. real‑time payment systems, digital ledgers, and select blockchain or stablecoin applications) that can enhance settlement speed, liquidity flexibility, and global reach.
This role requires a visionary and empowering leader who can bridge technology, operations, and business strategy, leading diverse teams toward a unified goal of building a best‑in‑class global money movement platform product.
You will partner closely with Product, Engineering, Treasury, Compliance, Partnerships, and Regional leadership to deliver an integrated, customer‑centric platform that moves money instantly, securely, and at a low cost for tens of millions of people worldwide.
You Will
Own and drive Remitly's global money movement product strategy, encompassing pay‑in, pay‑out, and the core platform capabilities that power all financial services; leveraging both traditional and emerging technologies to deliver scale, speed, and reliability.
Build and scale a unified global payments platform, integrating traditional networks (i.e. card, bank, RTP, ACH, SEPA, PIX, UPI) with emerging blockchain rails and stablecoin‑based settlement layers into a cohesive architecture that supports instant, secure, and compliant money movement.
Collaborate closely with Product, Engineering, and Operations to design and launch next‑generation payment capabilities and orchestration that improves transaction speed, reliability, and cost efficiency driving measurable impact on customer experience and unit economics.
Develop deep partnerships with banks, payment processors, local networks, and Web3 ecosystem players including stablecoin issuers, custodians, and regulated blockchain networks to extend Remitly's network reach and capabilities.
Lead and develop a high‑performing global organization, aligning teams across technology, operations, and business functions to deliver measurable improvements in cost, reliability, and customer experience.
Partner with Treasury and Finance to optimize liquidity, FX execution, and cross‑border settlements, using fiat, stablecoins, and blockchain networks where they add measurable business value.
Represent Remitly externally with partners, regulators, and industry bodies, articulating a credible vision for the future of global money movement and contributing to the advancement of payments industry standards and interoperability.
Continuously assess market trends and technologies, staying ahead of innovation in real‑time payments, network modernization, and financial infrastructure to ensure Remitly remains a leader in global, customer‑first money movement.
You Have
15+ years of experience in financial services, payments, or fintech, with demonstrated leadership in building and scaling global money movement or payments platforms that power high‑volume, regulated financial products.
Deep expertise in cross‑border payment systems and infrastructure, including card, bank, and real‑time payment networks, as well as local and alternative payment (ACH, SEPA, PIX, UPI) and some web3 technologies.
Proven track record of developing scalable, resilient, and compliant financial platforms that operate across multiple regions, currencies, and regulatory environments, balancing innovation with operational excellence.
Strong product and technical fluency, capable of collaborating deeply with engineering and architecture teams to design best‑in‑class systems for payment orchestration, settlement, reconciliation, and transaction monitoring.
Experience driving cost efficiency and performance improvements, owning key financial and operational metrics such as transaction cost per send, latency, and payment success rate, and delivering measurable improvements through product and platform enhancements.
Strategic leadership and platform thinking, with the ability to align long‑term technology investments to customer and business outcomes, and to scale complex systems supporting multiple product lines.
Strong understanding of global regulatory and compliance frameworks, including money transmission, digital asset regulation, and cross‑border licensing.
A future‑oriented mindset, passionate about bridging traditional finance with next‑generation payment technology to create safer, faster, and more inclusive global financial systems.
Compensation Details
The starting base salary range for this position is typically $200,000‑$250,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Our Benefits
Flexible paid time off
Health, dental, and vision + 401k plan with company matching
Paid parental, medical, military and family care leave
Mental Health & Family Forming Benefits
Employee Stock Purchase Plan (ESPP)
Continuing education and travel benefits
Our Connected Work Culture: Driving Innovation, Together
At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in‑person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in‑office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in‑office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.
Remitly is an E-Verify Employer
At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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$200k-250k yearly 2d ago
On-Site General Manager - Resident Experience & Growth
Essex Property Trust, Inc. 4.7
Fremont, CA jobs
A leading property management company is seeking a General Manager in Fremont, California. The position involves overseeing customer service, leading community management initiatives, and ensuring compliance with regulations. Candidates should have extensive experience in community management and supervisory roles. This full-time, on-site role requires excellent communication skills and the ability to nurture a collaborative team environment. Join a vibrant company that values growth and diversity.
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$137k-218k yearly est. 5d ago
Citizens Branch Manager
Citizens Bank 3.7
Somerville, MA jobs
At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.
In this role, you'll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you'll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.
A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You'll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you'll implement coaching plans that inspire your team to achieve personal and branch-wide goals.
To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you'll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.
As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.
Responsibilities
Note: The original description emphasizes leadership, branch performance, customer experience, and community engagement. Responsibilities reflect guiding and coaching teams, driving branch sales, and maintaining a customer-centric culture.
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
High School diploma or equivalent required
Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
4 years sales management experience in Retail or Branch Banking environment
Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
Drive an exceptional customer experience validated through customer satisfaction surveys
Maintain strong partnerships with community & civic organizations
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
Preferred Qualifications
Associate's or Bachelor's degree preferred
Retail banking
Talent sourcing & assessment
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends and evenings
Pay Transparency
The salary range for this position is $95,182.50 - $117,645.00 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, please review the benefits information at Citizens.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
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$95.2k-117.6k yearly 5d ago
Citizens Branch Manager
Citizens Bank 3.7
Hempstead, NY jobs
At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long‑term success.
In this role, you'll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer‑centric culture. As both a leader and coach, you'll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.
A successful BM thrives in a digital‑first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You'll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you'll implement coaching plans that inspire your team to achieve personal and branch‑wide goals.
To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you'll combine financial acumen with strategic insights to guide decision‑making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.
As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
High School diploma or equivalent required
Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world‑class customer service, and operational integrity in a high‑volume branch environment
4 years sales management experience in Retail or Branch Banking environment
Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
Drive an exceptional customer experience validated through customer satisfaction surveys
Maintain strong partnerships with community & civic organizations
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
Preferred Qualifications
Associate's or Bachelor's degree preferred
Retail banking
Talent sourcing & assessment
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends and evenings
Pay Transparency: The salary range for this position is $95,182-$117,645 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit ***************************************
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
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$95.2k-117.6k yearly 5d ago
General Manager
Essex Property Trust, Inc. 4.7
Fremont, CA jobs
General Manager page is loaded## General Managerlocations: Bay Area - Easttime type: Full timeposted on: Posted Yesterdayjob requisition id: R8281## **City**Fremont## **State**California## **Job Location**SFO 549 Mission Peaks## Position TypeRegular## Customer Service* Works with the team to maintain the highest level of customer service for prospects, residents, and all onsite and corporate departments.* Promote a community-focused atmosphere by actively engaging with residents through direct communication to continuously seek to improve the resident experience.* Lead and manage responses to portfolio customer sentiment surveys and external reviews within the company's expectations, maintaining and enhancing the portfolio's online reputation.* Oversee all aspects of the resident experience-including communication, relocations, leasing, events, service requests, and community upkeep-ensuring a seamless, high-quality experience from tour to move-out.* Partner with Maintenance Supervisors and Operations Coordinators to ensure Essex standards are upheld through oversight of purchase order compliance, work orders, unit turns, curb appeal, vendor and inventory management, asset project management, and the resident move-in experience are within the company expectations.* Support new initiatives and project rollouts in partnership with cross-functional teams, including Sourcing and Procurement, Facilities, and Construction Execution, to ensure successful implementation and operational alignment.* Ensure compliance with Fair Housing, Landlord-Tenant regulations, OSHA, and company policies.## Financial* Responsible for meeting budgeted revenue and expense targets, communicating variances to Director, and completing assigned financial reporting.* Demonstrate the ability to set strategic goals, manage resources effectively, and execute plans to achieve desired outcomes.## Team Management* Direct the management and delegation of customer relationship management tasks, strategically assigning responsibilities to managers to maximize team efficiency and productivity.* Lead, mentor, and develop a team, fostering a collaborative and high-performing team environment.* Oversee and supports Community Relations Manager and team during collection process, ensuring delinquency is maintained within company targets.* Ensures team meets Essex standards while completing all bookkeeping and community management functions during resident lifecycle.**WHAT YOU WILL NEED:*** High school diploma or GED equivalent is required or a bachelor's degree (BA/BS) from 4-year college or university is preferred.* 5+ years of community management experience with 2+ years of supervisory experience.**WHAT THE JOB REQUIRES:*** Work is primarily conducted in an office setting and onsite with physical inspections of turns and asset quality that require a moderate amount of walking, standing and stair use. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.* Excellent verbal and written communication and customer service skills. Ability to create, compose, and edit written material.* This is a full-time, on-site position. Must be able to work weekends or after hours on rare occasions if there is a business need or emergency. The General Manager will work primarily from their assigned HUB or portfolio offices and will regularly visit and inspect communities.* This role requires the ability to travel between local collection properties, sometimes to multiple properties within a day. Additional travel may also be required for trainings, conventions, court, meetings, or other locations as the job requires.**WHAT YOU WILL BRING TO THE TABLE:*** Provides formal supervision to associates. Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff.* Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values.* Ability to respond effectively to sensitive issues. Ability to write reports, manuals, speeches, and articles using a distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients and/or public groups. Ability to motivate and negotiate effectively with key employees and client groups to take desired action.* Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.* Decisions made with an in-depth understanding and interpretation of procedures, company policies, and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impacts to co-workers, supervisor, department and/or line of business.### #LI-OnsiteAll full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.The pay range for this position is $112,000.00 - $169,000.00 per year. New hires generally start between $112,000.00 - $141,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.This role is also eligible to participate in Essex's discretionary Annual Bonus program that is commensurate with the level of the position.Come build a career with us! Essex Property Trust is an S&P 500 company and a proven leader in West Coast apartments. We are committed to the vibrant communities in which we operate, and we continually push to innovate, improve, and add value to the lives of our residents, associates, and shareholders. At Essex, we believe a company focused on diversity, equity, and inclusion (DEI) is the key driver of innovation and collaboration. We offer competitive benefits, opportunities to grow your career, and a positive workplace environment in which every employee is empowered to provide a meaningful contribution to our Company's mission. All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.
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$112k-169k yearly 5d ago
General Manager
Kentucky Society of Association Executives Inc. 3.5
Seattle, WA jobs
SWGM is more than a floral marketplace-we're a movement. Powered by local flower farmers and a dedicated team, we connect florists, designers, and retailers with fresh, seasonal, and sustainably grown blooms from the Pacific Northwest.
Guided by our core values-reciprocity, resilience, integrity, interdependence, relationships, and the power of a well-run cooperative-we're committed to building a thriving, sustainable floral economy.
This is a unique opportunity for a leader who combines floral industry insight with strong business skills, a collaborative approach, and a passion for how a cooperative model can thrive in a competitive market. If you are an entrepreneurial thinker who values people, place, and purpose-and want to help strengthen a nationally recognized model of sustainable floristry-we'd love to hear from you.
Responsibilities
As General Manager, you'll be responsible for the overall health, sustainability, and growth of SWGM. Your leadership will ensure that growers, staff, and customers thrive in a dynamic, values-driven marketplace. You will,
Oversee daily operations-including logistics, facilities, and inventory-while fostering innovation in products and offerings.
Build strong customer relationships and develop new sales and partnership opportunities.
Visit member farms, listen closely to grower needs, and keep grower success central to every decision.
Manage finances, balancing tight margins and seasonal flows while protecting reserves and planning for the future.
Partner with the Board of Directors to set goals, track progress, and invest wisely in SWGM's future.
Inspire and mentor a talented staff team with consistency and care.
Promote SWGM as a leader in sustainable, cooperative floristry locally and nationally.
Qualifications
You are a collaborative, action-oriented leader with 5+ years of business management experience, ideally with exposure to agriculture, floristry, or cooperatives. You balance relationships with sound business discipline, bringing curiosity and a willingness to listen and learn from growers, staff, and customers. You understand the challenges of seasonal crops and perishable products and are motivated to help growers succeed by building trust and driving results.
You know how to:
Keep a cooperative mission at the center while building trust with growers, staff, and customers.
Use data and customer feedback to guide sales growth and create new market opportunities.
Build clear budgets, manage seasonal cash flow, and make financial decisions that strengthen member farms.
Support and grow staff by setting clear expectations, creating systems, and celebrating success.
Listen to and support multiple constituents with creative and collaborative problem solving.
Adapt quickly to seasonal cycles and industry trends, staying calm, creative, and focused on long-term goals.
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A leading financial services firm is seeking a Branch Manager in San Jose, California. In this role, you will ensure exceptional customer experiences, direct branch operations, and coach your team to give outstanding service. This position requires strong leadership skills and the ability to manage competing priorities in a dynamic environment. You will also drive growth by promoting technology use and community involvement. High school diploma required; college degree preferred. Competitive compensation package offered.
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$63k-87k yearly est. 3d ago
Branch Manager: Growth Leader with Flexible Work
Citizens Bank 3.7
Somerville, MA jobs
A leading financial institution seeks a Branch Manager in Somerville, Massachusetts. The ideal candidate will lead a team to deliver exceptional customer experiences, drive sales growth, and develop a strong team culture. The position demands leadership skills, a focus on customer satisfaction, and sales excellence. Additional qualifications include a high school diploma and significant experience in sales management. This role includes competitive pay and comprehensive benefits.
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$56k-71k yearly est. 5d ago
Citizens Branch Manager
Citizens Bank 3.7
Boston, MA jobs
At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.
In this role, you'll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you'll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.
A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You'll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you'll implement coaching plans that inspire your team to achieve personal and branch-wide goals.
To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you'll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.
As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
High School diploma or equivalent required
Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
4 years sales management experience in Retail or Branch Banking environment
Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
Drive an exceptional customer experience validated through customer satisfaction surveys
Maintain strong partnerships with community & civic organizations
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
Preferred Qualifications
Associate's or Bachelor's degree preferred
Retail banking
Talent sourcing & assessment
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends and evenings
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
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$56k-71k yearly est. 2d ago
General Manager
Omni Financial Group Inc. 3.8
San Diego, CA jobs
Are you a retired Senior NCO or higher with extensive troop leadership experience? Do you thrive on leading a team, growing a business, and making a positive impact on the military community? If so, Omni Military Loans is looking for YOU to join us as a General Manager!
WHO WE ARE
For over 50 years, Omni Military Loans has been a trusted leader in military consumer finance. We specialize in providing fast, friendly, and trustworthy financial solutions to active-duty and retired service members when they need it most.
WHAT YOU'LL DO
As General Manager, you will lead a team and drive business success by:
Overseeing daily operations and ensuring business growth.
Building relationships with local businesses and military chains of command.
Delivering presentations to small groups of service members about our services.
Hiring, training, and mentoring a high‑performing team.
Ensuring customer satisfaction and maintaining quality service standards.
Reporting key business results to corporate leadership.
WHY JOIN OMNI?
At Omni, we are passionate about improving the financial well‑being of active‑duty and retired military personnel. To achieve this, we invest in top‑tier leadership and offer a competitive employment package, including:
Paid Training - Learn and grow with us!
Generous Vacation & Holiday Pay - Enjoy well‑deserved time off.
Comprehensive Benefits - Medical, life insurance, and 401(k) retirement planning.
Career Growth & Autonomy - Run your own business unit with profit‑based incentives.
WHAT WE'RE LOOKING FOR
Extensive Military Knowledge - Strong familiarity with local units, chains of command, and military support programs (MWR, Family Support Centers, etc.).
Leadership & People Skills - Outgoing, relationship‑driven, and a can‑do attitude.
Profit‑Driven Mindset - Motivated by business growth and success.
Strong Office & Computer Skills - Attention to detail and ability to analyze business metrics.
Excellent Personal Credit - Required for financial responsibility in the role.
READY TO TAKE CHARGE? APPLY TODAY!
If you're a self‑confident, driven leader who wants to make a difference while running your own business unit, this is the opportunity for you.
BONUS POINTS IF YOU HAVE:
Prior military service or experience working with military service members
Omni Military Loans is an Equal Opportunity Employer.
We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, marital or veteran status, the presence of a disability, and any other legally protected status. It is our policy to abide by all Federal, State and local laws concerning discrimination in employment.
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$64k-96k yearly est. 2d ago
Senior GM, Military Finance - Lead Teams & Growth
Omni Financial Group Inc. 3.8
San Diego, CA jobs
A trusted leader in military consumer finance is seeking a General Manager in San Diego, California. This role involves leading a team, driving business success, and building relationships with the military community. Candidates should have extensive military knowledge, leadership skills, and a profit-driven mindset. The company offers a competitive employment package, including paid training and comprehensive benefits.
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$64k-96k yearly est. 2d ago
FX Branch Manager - Customer-First Leader (Boston)
Currency Exchange International, Corp 4.6
Boston, MA jobs
A leading foreign exchange services provider is currently seeking a Full-Time Branch Manager for the Copley Place branch in Boston, Massachusetts. The role involves ensuring excellent customer service, managing staff training, and adhering to compliance regulations. Candidates should have experience in customer service, management, and cash-handling, alongside a high school diploma or equivalent. This position offers a unique opportunity to lead in a dynamic financial environment.
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$51k-67k yearly est. 2d ago
Branch Manager (Copley Place)
Currency Exchange International, Corp 4.6
Boston, MA jobs
Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida.
Currency Exchange International, Corp. is a publicly-traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to explore Life at CXI: ***************************************
Our Value Statement
We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.
Our Values
Customer First - We earn the right to be our clients' first choice.
Integrity - We hold ourselves to the highest standard to build trust.
Collaborative - We always win as a team.
Innovative - We find new methods to deliver change and advance technology to the industry.
Passionate - We are driven to be the best in class.
Currency Exchange International is currently seeking a Full-Time Branch Manager to join our team at the Copley Place branch located in Boston, Massachusetts.
Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you'd like more information about your EEO rights as an applicant under the law, please visit *****************************************
Essential Functions
Ensure staff follow practices and regulations in the Retail Policy Procedure Manual
Provide excellent customer service to store's clients
Ensure store reaches the maximum performance in line with the budget
Help to organize and ensure full training is carried out with all new employees
Ensure appearance of branch is neat and tidy at all times
Assist in ensuring adherence to CXI's retail security policies at all times
Help in all ways to control operation and staff costs in branch
Ensure all Money Laundering and Compliance regulations are adhered to at all times
Ensure all inventories are reconciled on a daily basis in line with procedures
Maintain adequate inventories of foreign and US Dollar currencies are maintained to support regular seasonal volumes
Maintain sufficient stocks of foreign and US currency through wholesale inventory ordering
Keep accurate and detailed records of all transactions, expenses, and inventory levels for accounting purposes
Maintain excellent working relationship between CXI and the landlord for the facility we lease our branch location from
Marketing of the branch through referral flyer distribution, web marketing, and check cashing flyer distribution
Competencies
Functional Management Skills
Situational Adaptability
Builds Effective Team
Optimizing Work Processes
Decision Quality
Business Insight
Education
High school or equivalent
Experience
Customer Service: 1 year (Preferred)
Management: 1 year (Preferred)
Cash-Handling: 1 year (Preferred)
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$51k-67k yearly est. 2d ago
General Manager
Poppy Bank 4.1
Santa Ana, CA jobs
General Manager (Sales)
Ready to lead with purpose and drive real results? J&P Hospitality Management is seeking a driven, people-focused General Manager to lead hotel operations, build a high-performing team, and deliver a consistent, high-quality guest experience at our hotel property. This role is ideal for hospitality, restaurant, or retail leaders who thrive in ownership, accountability, and operational leadership.
In addition to a competitive base salary of $71,000 - $80,000 annually, this role is eligible to participate in a discretionary, performance-based incentive program designed to reward strong operational execution, revenue growth, and overall property performance.
We also offer a comprehensive benefits package, including Paid Time Off (PTO), 401(k), Medical, Dental, Vision, Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance.
J&P Hospitality Management, LLC
Job Description
Job Title: General Manager
Reports to: Area Manager
FLSA Status: Exempt (Executive Exemption - California)
Location: On-Site, Single Property
Direct Reports: 8+, depending on the needs of the business
Department: Operations
Salary Range: $71,000 - $80,000 plus monthly sales commission
Job Summary: Plan, direct, and coordinate all daily operations of the hotel, including staffing, guest services, property maintenance, and overall performance. Oversee the hotel's appearance, cleanliness, and safety. Monitor expenses, revenues, and financial performance against budget and goals. Maintain control over operating costs and ensure profitability. Use experience and sound judgment to solve problems and make decisions. Lead, train, and hold team members accountable. Work closely with the Area Manager and other key leaders in the organization to meet company expectations and deliver a consistent guest experience.
Responsibilities
Manage the hotel according to the business plan and budget, with a strong focus on room sales.
Oversee the daily financials, including revenue and expense tracking, and achieving performance goals.
Approve and monitor direct billing accounts and collections. Make sure guest payments are timely and rates are managed properly.
Build relationships with local businesses, competitors, and community groups to promote the hotel.
Know area attractions and local services to assist guests and provide excellent hospitality.
Conduct competitive visits to nearby hotels as part of the Lot Drive Program to gather insights and stay informed about local market trends.
Ensure rooms meet brand and cleanliness standards through daily inspections.
Oversee the daily audit, bank deposits, and reporting. Review and approve required front desk paperwork.
Train the team on emergency procedures and safety standards in line with OSHA regulations.
Maintain key control systems for guest and staff safety.
Review daily front office procedures and assure proper transmission of all necessary information to the Hotel Support Center (HSC).
Stay up to date on local, state, and federal laws that affect hotel operations and ensure compliance at all times.
Encourage guest feedback and respond to issues quickly to maintain high satisfaction.
Ensure proper cash-handling and accountability procedures are being followed, including timely bank deposits.
Recruit, hire, and train quality staff to build a strong team.
Ensure all new hire paperwork and I-9 forms are completed correctly and submitted on time.
Approve and monitor time records. Ensure employees confirm their hours are recorded accurately.
Submit accurate payroll data every pay period.
Coach, develop, and train team members consistently.
Conduct performance reviews and use progressive discipline when needed to address performance issues.
Be knowledgeable in and follow all J&P programs.
Perform other job duties as assigned.
Qualifications
2-5 years of General Manager experience.
Success in managing a single-unit business, ideally within hospitality, service, restaurants, or retail setting.
Strong leadership and coaching skills.
Familiar with local, state, and federal employment laws and basic HR practices.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
Strong organizational and time management skills.
Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
Clear verbal and communication skills.
Good judgement and decision-making skills.
High School Diploma or equivalent required; College degree is a plus.
Expectations
Must have a flexible schedule, including availability on nights, weekends, and holidays as needed.
A valid driver's license and Real ID-compliant ID required.
Must maintain a neat, professional appearance appropriate for a hotel environment.
Must be legally authorized to work in the United States without current or future visa sponsorship.
Must be able to provide required employment eligibility documentation at time of hire.
Employment is subject to E-Verify verification.
Employment is contingent upon successful completion of a background check conducted in accordance with the California Fair Chance Act, applicable federal law, and company policy. A criminal conviction will not automatically disqualify an applicant.
This position requires regular use of a personal vehicle to perform job-related duties such as bank deposits, lot drives, and other site errands. The employee must maintain a personal vehicle in safe operating condition and carry state-required insurance coverage.
The Company will reimburse all necessary and reasonable business-related expenses in accordance with California Labor Code §2802, including mileage at the then-current IRS standard rate. Mileage reimbursement will be issued based on complete and accurate documentation provided by the employee detailing the date, purpose, and miles driven for each business trip. Personal travel and commuting miles are not eligible for reimbursement.
Physical Requirements
Must be able to use a computer and phone for extended periods.
Must be able to stand, walk, and climb stairs for long periods.
Must be able to use hands, bend, stoop, kneel, and lift/move up to 25 pounds alone and up to 100 pounds with assistance.
Must have the ability to detect odors such as smoke, gas, or strong cleaning chemicals to help ensure a safe environment for guests and staff.
Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
Must be able to perform the essential job functions with or without reasonable accommodation.
This position is classified as exempt under California law. The salary range is intended to meet or exceed the minimum salary requirements for the California executive exemption. Actual compensation will be based on experience, qualifications, and business needs. This role is intended to meet the requirements of the California executive exemption, including primary responsibility for management, regular supervision of employees, and the use of independent judgment and discretion.
J&P Hospitality Management, LLC is an equal opportunity employer. The Company does not discriminate against applicants or employees on the basis of race, color, religion, creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, national origin, ancestry, disability, medical condition, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.
J&P participates in E-Verify.
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$71k-80k yearly 2d ago
General Manager - Hospitality Operations & Revenue
Poppy Bank 4.1
Santa Ana, CA jobs
A hospitality management company is seeking a General Manager in Santa Ana, California. This role involves leading hotel operations, building a high-performing team, and ensuring a high-quality guest experience. Candidates should have 2-5 years of managerial experience in hospitality or retail. The position offers a competitive salary up to $80,000 and a comprehensive benefits package. A flexible schedule and strong leadership skills are essential.
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$80k yearly 2d ago
Store Manager II (Flatbush Ave.)
TD Bank 4.5
New York, NY jobs
Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres de votre navigateur ou sélectionner Accepter pour consentir à l'utilisation des témoins.Avertissement : Pour les visiteurs de l'Union européenne et du Royaume-Uni, seuls les témoins strictement nécessaires sont utilisés sur ce site. Ces témoins sont nécessaires au bon fonctionnement du site Web et ne peuvent pas être désactivés. Ils sont généralement mis en place uniquement en réponse à des actions que vous effectuez et qui équivalent à une demande de services, comme configurer vos préférences en matière de confidentialité, ouvrir une session ou remplir des formulaires. Vous pouvez configurer votre navigateur pour qu'il bloque ces témoins; toutefois, certaines sections du site ne fonctionneront pas. Ces témoins n'enregistrent pas de renseignements personnels permettant l'identification.* Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required* Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)* Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results* Accountable for achieving both Store and individual performance metrics* Ability to manage multiple store locations and/or a diverse and complex customer base, if required* Acts as peer mentor to developing store managers* Requires deep expert knowledge of the business, banking and bank operations* Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps* Provides coaching, mentorship and guidance to others within area of expertise* Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)* Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners* Originates loan applications, handles Conditions of Lending and conducts loan closings* Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)* Undergraduate degree or equivalent experience* 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required* 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies* 4+ years of proven leadership and coaching experience required* Small Business and Consumer lending experience required* Knowledge of Bank product lines and services as well as an understanding of Store operations and security* Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives* Strong financial analysis skills* Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers* Excellent verbal and written communication skills* Demonstrated ability to lead and motivate team members* Proficient with Microsoft Office suite* Notary License (preferred)* Manages the service and advice team promoting a positive customer and colleague experience* Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers* Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary* Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.* Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs* Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives* Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance* Ensures overall colleague scheduling is optimal to meet customer demands* Provides ownership/oversight of complex daily operational/administrative duties* Creates store-specific strategies to grow the business* Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth* Partners with Specialists to grow and advise new and existing customers* Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio* Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses* Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals* Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations* Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services* Achieves business objective for Operational Excellence* Ensures necessary due diligence to support the accuracy of all customer transactions/activities* Follows and ensures colleagues understand and apply bank operating policies and procedures* Protects the interests of the organization - identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary* Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts* Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite* Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct* Works alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to store colleagues* Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement* Leads, coaches and develops store teammates to create a consistent legendary customer experience* Coaches teammates to provide the best advice to potential and existing TD Bank customers* Responsible for management of the overall team providing both leadership and guidance* Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives* Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value they deliver to customers* Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and
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$56k-109k yearly est. 3d ago
Assistant Store Manager (Metropole)
TD Bank 4.5
Washington, DC jobs
Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres de votre navigateur ou sélectionner Accepter pour consentir à l'utilisation des témoins.Avertissement : Pour les visiteurs de l'Union européenne et du Royaume-Uni, seuls les témoins strictement nécessaires sont utilisés sur ce site. Ces témoins sont nécessaires au bon fonctionnement du site Web et ne peuvent pas être désactivés. Ils sont généralement mis en place uniquement en réponse à des actions que vous effectuez et qui équivalent à une demande de services, comme configurer vos préférences en matière de confidentialité, ouvrir une session ou remplir des formulaires. Vous pouvez configurer votre navigateur pour qu'il bloque ces témoins; toutefois, certaines sections du site ne fonctionneront pas. Ces témoins n'enregistrent pas de renseignements personnels permettant l'identification.* Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals* Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines* Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity* Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations* Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience* Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment* Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution* Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations* Leads and coaches advisory team on advice giving strategies and overall product and services acumen* Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives* Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights* Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth* Actively participates in community events, promoting the TD Brand while servicing the needs of the community* Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization* Undergraduate degree or equivalent experience* 2+ years experience working with customers and or sales in any capacity or equivalent* Supervisory or leadership experience preferred* Demonstrated ability to provide Legendary Customer Service* Strong verbal and written communication skills* Sales and Operational Management skills* Ability to manage competing priorities* Previous consumer and residential lending experience preferred* Proficient in Microsoft Office* Knowledge of banking products and services preferred* Demonstrated organization, interpersonal, communication and decision-making skills* Shows proficiency with expense management* Notary License (Preferred)* Must maintain an active registration status with NMLS upon hire(Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intake* Creates an environment where the team Interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions* Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth* Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals* Leads and reinforces Customer service activities; Supporting Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needs* Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met* Acts as an escalation point for Customer problem resolution - identifies how to prevent the problem from happening and educates the Customer* Creates personal experiences by getting to know each Customer's needs to help turn their goals into reality- Proactively adheres to professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements* Leads and drives operational compliance of all Store operations including teller and platform operations* Leads the team in completing day to day processes/transactions/activities and oversees completion and quality of work* Ensures the Store operates efficiently by adhering to the banks policies and procedures and by passing all audits* May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management* Develops/leads Store in Operational Excellence plan* Vault Management, including Monthly Vault and drawer audits* Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the Store* Understands and applies operating policies and procedures* Supports the timely and accurate completion of business processes and procedures* Escalates non-standard or high-risk transactions/activities as necessary* Ensures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations* Supports and participates in process improvement opportunities* Ensures necessary due diligence to support the accuracy of all Customer transactions/activities* Proficiency, understanding, compliance with of the Bank Code of Conduct* Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken* Leads, reinforces,
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