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  • Call Center Bilingual Collections Representative (English/Spanish) - Hybrid

    at&T 4.6company rating

    Miami, FL jobs

    Job Description: This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most. Pay Transparency: Our Premier Service Consultant position earns $22.16 hourly. Not to mention all the other amazing rewards that working at AT&T offers. How You'll Make an Impact: In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty. What Your Day-to-Day Will Look Like: You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You'll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers. You'll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T's products and services. You'll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures. You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. Key expectations to succeed: Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home/Hybrid Requirements: You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling. Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392
    $22.2 hourly 1d ago
  • Sales Coordinator

    CPS Outdoors 4.0company rating

    Miami, FL jobs

    CPS Outdoors specializes in designing and constructing stunning custom pools and outdoor spaces that combine elegance, functionality, and enduring quality. Known for exceptional craftsmanship, CPS Outdoors brings clients' visions to life, creating personalized and inspiring environments. By focusing on client satisfaction and attention to detail, CPS Outdoors has earned a reputation for excellence in outdoor living solutions. Role Description This is a full-time hybrid role for a Sales Coordinator, based in Miami, FL, with partial work-from-home flexibility. The Sales Coordinator will support the sales team by managing communications with clients, coordinating schedules, and overseeing sales operations. Responsibilities include ensuring smooth sales processes, maintaining customer relationships, and assisting with administrative tasks to enhance overall team efficiency. Qualifications Proficiency in Sales Coordination and Sales Operations to manage workflows effectively and support sales processes Strong Customer Service skills to foster positive client relationships Exceptional Communication skills to facilitate clear interactions with clients and team members Knowledge and experience in Sales processes and techniques Strong organizational and time management skills Adaptability to a hybrid work environment and proficiency with remote working tools Proficiency in CRM tools and basic office software is a plus
    $32k-46k yearly est. 1d ago
  • Project Manager

    CPS Outdoors 4.0company rating

    Miami, FL jobs

    CPS Outdoors specializes in designing and building high-quality custom pools and outdoor spaces that combine style, functionality, and durability. By focusing on delivering exceptional craftsmanship, the company creates unique environments that transform outdoor areas. Known for customer satisfaction and innovative designs, CPS Outdoors is a trusted partner for creating tailored outdoor solutions. Role Description This is a full-time hybrid role for a Project Manager based in Miami, FL, with some flexibility for remote work. The Project Manager will oversee the planning, coordination, and execution of custom pool and outdoor space projects. Responsibilities include managing project timelines and budgets, ensuring quality control through inspections, coordinating with suppliers and vendors, and optimizing logistics for successful project delivery. Regular communication with clients and team members is essential to ensure seamless project progression and customer satisfaction. Qualifications Strong expertise in Project Management, including planning, coordinating, and executing projects Skills in Expediting and Expeditor roles to streamline project schedules and meet deadlines Proficiency in Inspection processes to ensure quality standards are met Experience in Logistics Management for efficient resource allocation and coordination Excellent communication, organizational, and problem-solving abilities Adaptability to work in a hybrid role, balancing on-site and remote responsibilities Previous experience in construction or outdoor design is a plus
    $63k-95k yearly est. 3d ago
  • Data Analyst

    Viasat Inc. 4.5company rating

    Tempe, AZ jobs

    About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do We are thrilled to announce an exciting opportunity for a Data Analyst to join our dynamic team in Carlsbad, CA! This hybrid role offers the unique blend of working collaboratively within our Carlsbad office and the flexibility of remote work. As a Data Analyst on the Operations Analytics team, you will provide analytics and insights into manufacturing, supply chain and business systems in support of broad program areas across Viasat. A significant amount of this role's responsibility is aggregating, cleansing, joining, and storing data from varied sources. The individual in this position will develop analytical models while automating reporting and bringing the data visualization to life by building dashboards for stakeholders to use. The day-to-day * Parse and manipulate raw data leveraging tools including SQL, Python, and Tableau * Ingest, understand, and fully synthesize large amounts of data from various sources to build a full comprehension of the story * Analyze large data sets, while finding the truth in data, and develop efficient processes for data analysis and simple, elegant visualization * Develop and automate daily, monthly, quarterly reporting for multiple business areas within Viasat * Identifies data gaps, researches methods to fill these gaps and provide recommendations * Gather and analyze facts and devise solutions to administrative problems * Experience building intuitive and actionable dashboards and data visualizations that drive business decisions (Tableau/Power BI/SAC) What you'll need * Bachelor's degree in Computer Science, Data Science, or a related field * 3-4 years SQL experience * 3-4 years data analysis experience with emphasis in reporting * 3-4 years Python experience in data cleansing, statistics, and data visualization packages (i.e. pandas, scikit-learn, matplotlib, seaborn, plotly, etc.) * 3-4 years dashboarding experience. Tableau/Power BI/SAC experience or equivalent with data visualization tools Excellent judgment, critical-thinking, and decision-making skills; can balance attention to detail with swift execution * Able to identify stakeholders, build relationships, and influence others to drive progress * Excellent analytical and problem solving skills * US Citizenship required What will help you on the job * Advanced SQL and data visualization * Previous experience supporting Supply Chain * Data Science experience Salary range $89,500.00 - $141,500.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $104,000.00- $156,000.00/ annually At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at ************************************ EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here. * Bachelor's degree in Computer Science, Data Science, or a related field * 3-4 years SQL experience * 3-4 years data analysis experience with emphasis in reporting * 3-4 years Python experience in data cleansing, statistics, and data visualization packages (i.e. pandas, scikit-learn, matplotlib, seaborn, plotly, etc.) * 3-4 years dashboarding experience. Tableau/Power BI/SAC experience or equivalent with data visualization tools Excellent judgment, critical-thinking, and decision-making skills; can balance attention to detail with swift execution * Able to identify stakeholders, build relationships, and influence others to drive progress * Excellent analytical and problem solving skills * US Citizenship required * Parse and manipulate raw data leveraging tools including SQL, Python, and Tableau * Ingest, understand, and fully synthesize large amounts of data from various sources to build a full comprehension of the story * Analyze large data sets, while finding the truth in data, and develop efficient processes for data analysis and simple, elegant visualization * Develop and automate daily, monthly, quarterly reporting for multiple business areas within Viasat * Identifies data gaps, researches methods to fill these gaps and provide recommendations * Gather and analyze facts and devise solutions to administrative problems * Experience building intuitive and actionable dashboards and data visualizations that drive business decisions (Tableau/Power BI/SAC)
    $104k-156k yearly 6d ago
  • Manager, Customer Operations

    Mobile Communications America Inc. 4.4company rating

    Timonium, MD jobs

    MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Operations Manager to support our fast-growing Voice division within the Mid-Atlantic region. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. WHAT YOU WILL BE DOING: Lead and develop team members across multiple locations. Drive continuous improvements and process optimization. Manage KPIs and operational reporting. Oversee daily operations to ensure efficiency and effectiveness. Collaborate cross-functionally (Sales, Service, Finance). Oversee the efficient use of resources. Identify opportunities, enhance customer service, improve and maintain processes. Collaborate with other Operations Managers. Perform other duties as assigned. WHAT YOU WILL BRING TO THE TEAM: 5+ years of proven leadership in operational and project management. Business Degree preferred but not required. Telecommunications or related industry background, preferred. Technical or software skills in Ormandy and Tableau preferred. Excellent communication, presentation, and teamwork skills. High level of organization and attention to detail. Flexible with work direction. Excellent change management skills. YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: The physical environment requires some indoor and outdoor work. Indoor work requires long hours of sitting, standing, or walking. Outdoor conditions can vary (e.g., heat/cold, wet/humid, and dry/arid conditions), and working conditions are typical of a construction environment. TRAVEL REQUIREMENTS: This is a remote position, but the individual must be willing to travel as needed to support the company initiatives, customer needs, and the Mid-Atlantic Operations team. An individual who resides in Maryland or Virginia is preferred. DIRECT REPORTS: Yes, will have direct reports. WHO WE ARE Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. WHAT WE BELIEVE We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.” #LI-KR1 #LI-Remote
    $108k-139k yearly est. Auto-Apply 60d+ ago
  • DAS Systems Engineer, Signal Source Solutions

    Communication Technology Services, LLC 4.2company rating

    Orlando, FL jobs

    Communication Technology Services (CTS) is an industry leader in in-building and campus cellular managed services through our Forte Neutral Source signal source service offering. CTS provides enterprise customers with turnkey, in-building cellular networks providing AT&T, Verizon and T-Mobile signal in any sized building, anywhere in the US. These CTS signal source services support our clients mission-critical business applications and wireless connectivity needs. We are driven by the desire to solve complex customer problems, the excitement of deploying new technologies, and our dedication to providing complex wireless network solutions to customers as simple-to-purchase solutions. The CTS Forte signal source team is a national overlay organization to CTSs nationwide DAS design and deployment teams. The Forte team is seeking a DAS Systems Engineer who blends systems engineering, RF performance optimization, and hands-on commissioning with disciplined project management. Youll support pre-sales solutioning, project deployment/turn-up, and own post-deployment performancebalancing the DAS and radios, validating KPIs, and ensure multi-carrier acceptance. What youll do Pre-Sales & Solution Architecture * Attend pre-sales client meetings and presentations with sales upon request and work with customers to answer questions and provide technical details regarding signal source solutions. * Translate venue requirements into scalable DAS + neutral-host radio architectures and project-specific BOMs aligned to technical and financial goals. * Review and iterate iBwave designs for carrier compliance (band plans, MIMO, sectors, head-end topology); propose design refinements to meet coverage, capacity, and zoning constraints. * Contribute to vendor/technology evaluations and the Forte signal-source roadmap. Deployment, Commissioning & Methods of Procedure (MOPs) * Produce detailed MOPs covering RF, IP, and power for multi-OEM environments (DAS from ADRF, Airspan/Corning, Andrews/CommScope, JMA, SOLiD and radios from Ericsson, Nokia, Samsung, Airspan/Corning, Andrews/Commscope). * Review field team validation work on the head-end, remotes, and passive infrastructure and ensure their evaluation was complete: line sweeps (return loss/VSWR), PIM testing, attenuation plans, and optical power budgets. * Stand up backhaul: review IP cut-sheets, define VLANs/QoS, establish IPSec tunnels and firewall rules; troubleshoot routing, NAT, and certificate issues. Performance Engineering (SPE) * Coordinate with onsite SPEs and when required, perform the SPE role: Commission and optimize DAS, set gains/AGC, balance UL/DL, manage noise floors, and mitigate PIM/oscillation/pilot pollution. * Plan oversee the execution of any necessary acceptance testing: e911, Functional Call Test, walk testing. m * Coordinate multi-carrier integration and acceptance; ensure measurable KPIs (e.g., =95% design-area coverage to spec, session retention targets, throughput) are met with documented reports. Operations & Support * Act as the resource for Tier-3 escalation from the CTS NOC; lead complex incident triage and post-mortems. * Define monitoring baselines and consult with NOC on performance to the baselines, document change control and performance trends for lifecycle upgrades. * Travel occasionally for critical turn-ups or escalations (nights/weekends possible in mission-critical venues). What youll bring Required * 6+ years in in-building wireless with significant time as a DAS Systems Performance Engineer or equivalent systems/optimization role. * Proficiency across one or more DAS OEMs (ADRF, Corning, CommScope, JMA, SOLiD) and operator-grade small cells (Ericsson, Nokia, Samsung, Airspan/SpiderCloud). * Strong iBwave skills (L2+ or equivalent) for design review, compliance redlines, and mark-ups. * Past experience with commissioning/optimization tooling to ensure field teams are performing the work correctly: spectrum analyzers, PIM analyzers, scanner platforms (PCTEL/R&S/Keysight), and walk/drive-test tools (TEMS, XCAL, SeeHawk Touch, etc.). * Solid Layer-3/IP fundamentals: VLANs, routing, IPSec, certificates, and firewall policy for carrier integrations. * Demonstrated project execution in multi-site programs with remote field teams; excellent documentation and stakeholder communication. Preferred * OEM certifications (any of ADRF/Corning/CommScope/JMA/SOLiD) and operator integration experience with AT&T, Verizon, and T-Mobile processes. * Experience with DAS-alternative neutral-host architectures (Ericsson Radio Dot, Nokia AirScale). * Familiarity with element management system platforms and KPI dashboards; scripting/automation for data reduction/reporting is a plus. * BS/BA in Engineering (or equivalent experience in RF/DAS systems). Work Setup 100% remote within the contiguous U.S., with periodic travel for key deployments and escalations. Salary commensurate with experience in 120k- 140K range This position is full time and includes Company Benefits (Medical, Dental, FSA, 401(k), LTD/ STD, Life Insurance, Paid Time Off and Paid Holidays).
    $66k-90k yearly est. 34d ago
  • Underwriter

    TDC Brand 3.6company rating

    Napa, CA jobs

    The Doctors Company has an opportunity for an Underwriter to be part of our team. This is a hybrid or remote opportunity depending on the final candidate's location from the company's offices. Location in PST time zone preferred. Mission The Underwriter manages an assigned book of business including risk analysis of new and renewal business, policy changes and general servicing of accounts. Qualifications Bachelor's degree (4 years of college) preferred INS, RPLU or CPCU designation, or progress in obtaining such designation, is preferred. Four or more years underwriting experience. Medical malpractice underwriting or other healthcare background preferred. Ability to analyze and interpret complex documents. Strong oral and written communication skills including the ability to lead discussions Salary Range: $67,379 - $88,435 Responsibilities Revenue Growth and Profitability Management Maintains an assigned book of business. Collaborates with manager and colleagues in other departments to achieve growth goals and retention targets. Collaborates with Business Development to build, strengthen and manage relationships with agents/brokers. Participates in virtual or in-person agent/broker meetings related to specific accounts or overall underwriting discussions. Manages assigned book in accordance with the company's profitability goals. Underwriting Discipline Adheres to established underwriting guidelines, authority and filed rules and rates as approved by the various state insurance departments. Evaluates new business submissions, renewals and policy change requests for their book of business resulting in underwriting decisions within their authority or recommendations for decisions exceeding their authority. Maintains policy documentation in appropriate systems in accordance with storage guidelines. Understands and complies with state statutory requirements including policy language changes, notice requirements, Patient Compensation Fund (PCF) rules and unique requirements. Customer Satisfaction Develops and maintains positive working relationship with agents/brokers, co-workers and members. Responds to agents/brokers and members within company service standards. Prioritizes tasks to meet renewal deadlines, customer service standards and miscellaneous project due dates. Personal Development Works with manager to identify, and achieve, annual and personal development goals. Completes training and maintains proficiency in key underwriting skills. Maintains proficiency in underwriting systems. Develops knowledge of new and emerging underwriting skills and theories through continuing education and training. Builds knowledge of competitors and stays current with changes or advancements in healthcare delivery. Other Duties to be Assigned Works on various projects and assignments made by the Underwriting Manager. Participates actively and provides updates to management on assigned projects within given deadlines. About The Doctors Company The Doctors Company is the nation's largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine. The Doctors Company is proud to be Certified™ by Great Place to Work . Benefits: The Doctors Company offers competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more: Health, dental, and vision insurance Health and dependent care tax-free spending accounts with a company match 401(k) and Roth IRA with company match, as well as catch-up plans for both Paid vacation, sick days, and personal days each calendar year (with vacation increases based on length of service) 12 paid holidays each calendar year Life and travel insurance Tax-free commuter benefits In-person and online learning opportunities Cross-function career opportunities Business casual work environment Time off to volunteer Matching donations to qualifying nonprofit organizations Company-sponsored participation at non-profit events
    $67.4k-88.4k yearly 60d+ ago
  • Inbound Virtual Customer Service Agent

    Acd Direct 3.2company rating

    Tucson, AZ jobs

    We've been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following script s and independently preparing for the calls you take, these types of calls should be easy for you! Job Description ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects. As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client's enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project. Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015. If you are interested in becoming an ACD Direct Certified Agent please visit ********************* Qualifications Minimum 6 months formal telephone experience, preferably call center related Moderate level of computer knowledge Ability to work with minimal supervision Must be able to type 40 WPM or higher Must be self directed and self motivated Strong listening skills Accuracy Efficiency Excellent written and verbal communication skills Previous call center experience a plus Great Smile Must demonstrate call control Must be able to complete the entire certification process within 14 days of notification of acceptance. Additional Information We look forward to hearing from you! Register online at *********************
    $23k-26k yearly est. 20h ago
  • Customer Success Manager, APAC

    Viasat Inc. 4.5company rating

    Carlsbad, CA jobs

    About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do * Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts * Manage day to day relationship and lead multiple weekly calls across all levels of customer leadership, as well as leading Quarterly Reviews and Executive Reviews * Manage Viasat system delivery from concept to purchase order, certification, delivery and installation on aircraft, through to post-installation and aftermarket support for the life of the customer needs * Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long term goals * Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program The day-to-day * Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies * Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer * Be a problem solver that leads by finding solutions and de-escalating issues internally and externally * Full P&L responsibility with monthly reporting to Segment President * Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc. What you'll need * 5+ years of Customer facing Account Management / Customer Success Management experience in a technology-oriented organization * Ability to live in and/or frequently travel to Asia Pacific Region, and work remotely * Excellent interpersonal skills and ability to communicate effectively with both technical and nontechnical internal and external stakeholders * Strong program management and organizational skills with the ability to work on and track multiple projects simultaneously * Demonstrated ability to think creatively and strategically when implementing products and solving problems * Proficient in productivity applications such as Excel and Project * English language fluency What will help you on the job * Previous airline, IFEC supplier or OEM experience * Business development experience * Software and hardware development oversight experience * Strong negotiating and influencing skills * Salesforce experience EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here. * 5+ years of Customer facing Account Management / Customer Success Management experience in a technology-oriented organization * Ability to live in and/or frequently travel to Asia Pacific Region, and work remotely * Excellent interpersonal skills and ability to communicate effectively with both technical and nontechnical internal and external stakeholders * Strong program management and organizational skills with the ability to work on and track multiple projects simultaneously * Demonstrated ability to think creatively and strategically when implementing products and solving problems * Proficient in productivity applications such as Excel and Project * English language fluency * Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies * Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer * Be a problem solver that leads by finding solutions and de-escalating issues internally and externally * Full P&L responsibility with monthly reporting to Segment President * Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc.
    $91k-137k yearly est. 28d ago
  • Sales Development Representative (Channel Sales)

    Momentum Telecom Inc. 4.3company rating

    Arizona jobs

    Momentum Telecom provides a tremendous opportunity to gain experience in a rapid growth industry. The Sales Development Representative's role is to generate new opportunities through strategic outbound prospecting techniques within our channel community utilizing cutting edge tools. This role will be performed remotely and we are currently accepting applications from candidates in the following locations: NV, TX, & AZ. Essential Duties and Responsibilities Generate qualified leads through outbound generation and inbound qualifications Uncovering the DNA to the prospect's needs Secure commitment to a meeting with Momentum's Channel Sales team Adhere to the lead cycle process of all qualified leads Learn and use sales enablement & enhancement tools deployed to increase productivity Achieve daily, weekly and monthly pipeline goals Develop weekly call plans outlining how you will have success in your sales territory Consistently deliver feedback to Marketing and Sales Daily management and accurate updating of Salesforce (CRM/Customer Relationship Management system). Education and Work Experience Minimum one-year experience developing new business through outbound prospecting Ongoing education of cloud-based solutions Skills and Competencies Required Driven individual with a positive attitude and personality Must possesses a strong, clear voice that creates energy Ability to influence people by connecting and understanding needs and wants Ability to thrive in a fast-growth environment Proficiency in Microsoft Office Adaptable in sales situations to tailor style to the targeted prospect Coachable with the ability to learn the technical aspects of telecom quickly Demonstrate a commitment to delivering Momentum's customer promise of a seamless onboard, network reliability and unmatched customer experience Must have an excellent command of English, both oral and written Must be able to demonstrate proficiency in understanding Momentum Telecom products and services within 3 months of hire Interested and able to make multiple outbound and follow-up calls to potential customers/leads each day. This position is essential in driving company revenue goals through sales leads. Regular and predictable attendance is an essential function of this position. Job Conditions: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is: Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Must be able to speak clearly. Occasional travel, via various modes of transportation, for company events, training and customer meetings.
    $36k-54k yearly est. Auto-Apply 18d ago
  • Linux Systems Engineer

    Communication Technology Services, LLC 4.2company rating

    Orlando, FL jobs

    Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking a Linux Systems Engineer to support our Data Center Operations team. Although this is a primarily remote position, candidates located near Orlando, FL are highly preferred. This role will have 'full-stack' authority and responsibility across all aspects of the company's Data Center and Customer-Premise deployed computer equipment, to include hardware, Host OS, hypervisor, Guest OS, Orchestration, Applications and monitoring. Key Responsibilities * This role is responsible for supporting physical and virtual computing environments, in a Linux-based data center environment * RedHat/CentOS/Rocky - Administration, troubleshooting, and security of CentOS 7 and 9 * Linux iscsi Attaching, disconnecting, and manipulating iscsi block devices using iscsiadm, LVM, and multipath * Linux KVM virtualization Creating, copying, management, and monitoring of virtual guests * MySQL Database Administration, Replication, Clustering, backups, and SQL queries. * IP networking IP addressing and subnetting, network address translation, routing protocols, Linux iptables, Linux bridging * Data munging Extracting useful information from various sources including log files and databases then presenting the data in a machine or human readable format * Participate in a 24x7 on-call rotation * Develop Knowledge Base articles and Standard Operating Procedures * Investigate, diagnose and resolve production issues as logged by monitoring tools or as reported by customers Qualifications * The ideal candidate has at least 5 years of experience supporting physical and virtual network and computing environments, in a Linux-based data center environment * Relevant experience would include physical and virtual server implementation, operation and maintenance, SAN, NFS, LVM, iscsi, Linux-ha, DevOps, 24x7x365 operations, HP Proliant, HPE Synergy, Dell, SuperMicro * Proficient at troubleshooting production issues, solving problems, and implementing updates to production software. * Understanding of internet protocols including HTTP, DNS, RADIUS, SSH, and SMTP. * Analyzing packet captures to distinguish between problems at the protocol level vs. network connectivity * Experience with writing and troubleshooting Perl, Python or Linux Shell Scripts required * Experience with OpenNebula virtualization management helpful * Experience with Cacti and Nagios monitoring systems strongly desired * Experience with Virtualization technologies (Linux KVM preferred) strongly desired * Experience with MySQL administration, clustering, replication strongly desired * Experience with Container technologies and supporting tools (eg Docker, Kubernetes, Rancher) * Experience with Clustering technologies (eg PaceMaker) * Working knowledge of SAN systems, especially in a ZFS environment * Working knowledge of Java application servers including Tomcat, JBoss, and message brokers * Good organizational and vendor management skills, inclusive of issue tracking, metric reporting, etc. * Demonstrated experience in effective decision-making within a high-pressure 24x7 environment * Strong research, investigation and evaluation skills * Ability to identify and clearly communicate problems/support requests in order to influence the prioritization of production defects and/or enhancements * Excellent verbal and written communication skills * Results-oriented and highly flexible, able to work with minimal supervision. * Inquisitive self-starter with strong attention to detail Bonus Skills/Knowledge * ActiveMQ * Errigal * Mobile carriers/Messaging * Deep Packet Inspection products * PaceMaker, DRBD. * ProxySQL * Cisco/Fortigate/Mikrotik hardware and software, routing, switching, load balancing, firewalls, IPv4, IPv6, * Public Cloud migration/administration Education * 4 Year Technical Degree (Example: BSCS, BSEE, etc.) or equivalent workplace experience. Requirements * Ability to work outside of normal business hours when needed * Ability to travel on an as needed basis when required, perhaps quarterly Industry * Wireless Communications & Telecommunications * Broadband Networks * Information Technology & Services Employment Type * Full-time * Exempt Job Functions * Engineering * Information Technology Location: This will be a remote position but someone located in the Orlando, FL area is desired Annualized Pay range of $105-$115K commensurate with experience This position is full time and includes a complete Company Benefit Package (Medical, Dental, FSA, 401(k), LTD/ STD, Life Insurance. Paid Time Off and Paid Holidays). Administrative Info
    $105k-115k yearly 60d+ ago
  • Senior IT Financial Operations Analyst, Hybrid

    Ciena 4.9company rating

    Baltimore, MD jobs

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. *This position is a Hybrid position which will require you to be in-office 2-3 days/week in Hanover, MD, USA* Are you passionate about driving operational excellence, optimizing technology investments, and enabling data-driven decision-making? Ciena is seeking a Senior IT Financial Operations Analyst who will play a critical role in ensuring IT investments align with business goals, deliver optimal returns, and improve efficiency across the organization. Reporting to the Director of IT Strategy and Governance, you'll collaborate across IT, Finance, and Procurement to analyze data, provide actionable insights, and streamline operations. How You Will Contribute: Optimize Cloud Spending: Implement and manage Cloud FinOps practices across AWS, Azure, GCP, and OCI to maximize value and drive cost efficiency. Analyze cloud usage data, develop dashboards, and recommend cost-saving strategies. Drive Financial Operational Efficiency: Manage IT budgets, technology-related expenses, and contracts while proactively identifying opportunities for cost optimization. Ensure Data Accuracy: Collaborate with IT, Finance, and Accounting teams to ensure accurate financial reporting, billing, and cost allocation across the company. Enable Data-Driven Decisions: Provide actionable insights through data analysis, reporting, and development of key performance indicators (KPIs) to inform strategic decision-making. Streamline Operations: Identify and implement process improvements to enhance IT efficiency and support faster, data-driven business decisions. Support Strategic Planning: Assist in developing and executing the IT strategic plan, including financial models and business cases for projects and initiatives. Continuous Improvement: Document and streamline IT processes, drive process standardization, and identify automation opportunities to improve data quality and reporting accuracy. The Must Haves: Bachelor's degree in Finance, Accounting, Business Administration, Information Technology, or a related field. 7+ years of experience in IT business operations, FP&A, or accounting. Proven expertise in data analysis and reconciliation, especially with large datasets. Strong understanding of Cloud FinOps principles and practices, including cloud billing and cost optimization. Proficiency in data analytics tools such as Power BI. Strong analytical, problem-solving, and critical-thinking skills, with attention to detail and a strategic mindset. A self-starter who can manage competing priorities and work collaboratively across functional teams. The Assets: Experience in managing IT contract renewals and vendor spend analysis. Familiarity with IT metrics, dashboards, and KPI development. Knowledge of automation tools and process improvement methodologies. Pay Range: The salary range for this position is $88,600 - $141,500 USD #LI-JD Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
    $88.6k-141.5k yearly Auto-Apply 60d+ ago
  • Sr Major Incident Manager - REMOTE

    Simple Solutions 3.9company rating

    Jacksonville, FL jobs

    Responsible for ensuring incidents with potential or actual significant impact to the business are dealt with efficiently and with minimum disruption to the business or operations. This role will implement major incident management processes, including incident identification, ownership, escalation, and resolution. This position will work with technical and non-technical staff, managing major incident resolution and utilizing standard methodologies to ensure that affected parties receive timely communications. Will be responsible for establishing Standards and Procedures that maximize operational responses to encountered incidents and minimize service availability interruptions. Principal Duties & Responsibilities Act as the single point of ownership and command for all major incidents, ensuring rapid and effective resolution. Lead cross-functional technical and business teams during high-impact incidents to restore services as quickly as possible. Manage the end-to-end major incident lifecycle, from initial detection to post-incident review. Conduct root cause analysis and develop corrective action plans to prevent recurrence. Facilitate post-incident reviews, documenting lessons learned and improvement opportunities. Draft and distribute timely executive-level communications during major incidents, including incident summaries, business impact updates, and resolution timelines. Identify operational trends through complex data analysis and incident pattern recognition. Drive process improvements for incident management in line with ITIL best practices. Ensure effective change management processes to reduce incident risk and ensure smooth adoption of process changes. Mentor and train junior staff on incident management frameworks, escalation protocols, and communication best practices. Partner with stakeholders across business units to maintain alignment, manage expectations, and ensure a coordinated response. Participate in 24x7x365 on-call rotation to support global incident management coverage Performs other duties as required Education Degree Specification Minimum Required: Bachelor's Degree in Computer Science, Business Administration, or related field Qualification Level Experience Minimum Required: Four or more years of experience in an IT Service Management environment focusing on incident management Minimum Required: Strong knowledge of ITIL practices, with the ability to apply them in a live incident environment Minimum Required: Exceptional verbal and written communication skills, with experience delivering updates to senior executives. Minimum Required: Proven leadership in high-pressure situations with critical decision-making responsibilities.
    $61k-86k yearly est. 25d ago
  • Remote Retention Rep (Six-Figure Opportunity)

    Echostar Corporation 3.9company rating

    Sarasota, FL jobs

    Base Pay: $34,000 On-Target Earnings: $70,000 ($16.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Must live in Florida (excluding Miami or Boca Raton). Job Duties and Responsibilities What You'll Do: * Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. * Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services. * Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do. What's in it for You: * Uncapped Earning Potential: High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless. * Career Growth: Ability to promote up to two levels in your first year, with paths to leadership and corporate roles. * Incredible Incentives: High-value rewards program including exciting trips & prizes. * Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement. * Exclusive Perks: Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans. Skills, Experience and Requirements * Minimum 1 year of experience in a quota-carrying sales role required. * Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity. * Full-time; hours may include evenings, weekends or holidays. * High school diploma/GED required; Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active network connection. * Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors. * Employee responsible for all setup costs (except where required by law). Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $34,000.00/Year
    $28k-35k yearly est. Easy Apply 30d ago
  • Client Development Executive (Cox Business)

    Cox Holdings, Inc. 4.4company rating

    California jobs

    Company Cox Communications, Inc. Job Family Group Sales Job Profile Client Development Executive - CCI Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 5% of the time Work Shift Day Compensation Compensation includes a base salary of $62,700.00 - $94,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,360.00. Job Description Client Development Executive - Cox Business Sales is about connecting with people - but there's a lot of strategy behind turning a cold call into a successful deal. We're looking for someone with the right skills and track record to help us grow. We're looking for a tech-savvy Client Development Executive to join our team at Cox Business. In this role, you'll help new and existing clients transform the way they do business with our cutting-edge solutions, from internet and networking solutions to next-gen cloud and connected technologies. You'll have a quota tied to a lucrative commission plan, so your earnings are in your hands. Ready to wow us with your sales know-how? Let's talk! What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. A pro-sales culture that honors what salespeople (like you!) contribute to our success. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare benefits, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness/planning resources. Check out all our benefits. What You'll Do You'll be responsible for new account acquisition and development, as well as upselling and cross-selling opportunities with existing clients. Here's how you'll make it happen: Identifying new prospects in your assigned territory. Researching prospects' businesses to prepare for sales calls. Developing and maintaining sales growth plans for each account in your territory. Communicating with prospective customers to explore mutually beneficial objectives. Meeting with prospective customers to assess business technology needs. Collaborating with internal sales support and service delivery teams to meet customers' needs. Making face-to-face or virtual sales presentations to decision makers. Negotiating pricing, products and promotions with new customers. Who You Are You're a self-starter with a knack for identifying opportunities and communicating the value of technical products, such as cloud services, to customers. Here's what you have to offer: Minimum: 8 years of experience in a related field; or a bachelor's degree with 4 years of experience; a master's degree with 2 years of experience; or a Ph.D. in a related discipline. A valid driver's license, good driving record and reliable transportation. Excellent written and verbal communication skills. A track record meeting and exceeding sales goals. Experience using Windows-based PCs, Microsoft Office and a CRM. Preferred: Experience in B2B outside sales with quotas. Experience in field sales, pipeline development, new lead generation and prospecting. Experience in the telecommunications industry, or with technology or cloud sales. Join the Cox family of businesses and make your mark today! Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $62.7k-94.1k yearly Auto-Apply 20d ago
  • Home Visitor - Early Head Start (Bilingual preferred)

    Brightpoint 4.8company rating

    Chicago, IL jobs

    El Hogar del Niño, now part of Brightpoint, has been a leader in providing high-quality early childhood care and education services, with an expert focus on the needs of Latinx and newly arriving families in the Pilsen community for 50 years. Brightpoint and El Hogar Del Niño believe that family is the most important asset for child and youth wellbeing, which is rooted in each organization's commitment to early childhood care and education. Our greatest strength is our shared commitment to support strong families which create thriving children and communities. The Home Visitor is a critical member of the Early Head Start team, providing comprehensive home-visiting services within a strength-based, family-centered model to expectant parents and families with young children. As a Home Visitor, you will assess the strengths and needs of children and families, partner with parents to establish family and child development goals, and support families in expanding their support systems. You will provide observations of parent-child interactions, including assessing for effective communication and empathic responses, and engage parents in reflective dialogue on the developing parent-child relationship. Home Visitors will collaborate with other Early Head Start program staff, including Family Support Specialists, to link families with appropriate referrals and community supports. Candidate qualifications: Bachelor's degree in Early Childhood Education (preferred) OR Bachelor's degree in social work or related family services field with at least 15 credits in (ECE) Early Childhood Education Bilingual (English/Spanish) preferred Two years' related experience in outreach or casework preferred. Valid driver's license, auto insurance, and daily access to a reliable vehicle required. *Candidates without the required degree/credentials may be considered with an approved educational plan Job details: Compensation: Hourly: Range is between $20.19-$23.24 per hour, offers are commensurate with experience and bilingual candidates may receive additional compensation. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates. Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year's Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here). Location: 1710 S Loomis St, Chicago, IL 60608; Home Visits will take place in the Chicagoland Area. Schedule: Full-time, hourly; general business hours with some flexibility required for evening family visits and special projects; Remote work available.
    $20.2-23.2 hourly 60d+ ago
  • Senior Account Director

    Zayo 4.7company rating

    California jobs

    Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. The Senior Account Director typically plays a critical role in managing high-value client relationships, particularly with large-scale telecommunications companies, data centers, or cloud service providers. They are responsible for driving business growth, developing strategic partnerships, and ensuring that clients' needs are met with tailored solutions in Connectivity, Colocation and infrastructure services. Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. This role involves leading the sales process, establishing strong relationships with senior executives, and collaborating with internal teams to deliver customized solutions. The Senior Account Director will drive revenue growth through strategic account management, identifying new business opportunities, and ensuring client satisfaction. Location: This remote work position will consider applicants that reside currently in San Francisco, California (North or South Bay area). Responsibilities: Lead strategic account planning for Greenfield accounts (Hunting) and ensure the delivery of customized solutions aligned with client objectives. Act as the primary point of contact for clients, managing day-to-day operations, addressing issues, and providing strategic guidance. Identify new revenue opportunities within existing accounts and develop new business relationships within the hyperscale telecom market. Drive complex sales cycles from qualification to closing, including solution design, proposal creation, negotiation, and contract execution. Collaborate with cross-functional teams (engineering, product, marketing) to deliver innovative solutions that meet client needs. Develop long-term strategies for key accounts and align company offerings with clients' business objectives. Ensure client retention and satisfaction while growing revenue in existing accounts. Monitor market trends and competitor activities to identify new business opportunities and maintain competitive advantage. Work closely with internal stakeholders (solutions engineering, delivery, legal, product, and finance teams) to ensure successful implementation of client solutions. Provide insights and feedback to product and service development teams to enhance offerings based on client feedback and market trends. Build long-lasting relationships with key stakeholders in client organizations, ensuring their needs and expectations are understood and met. Organize and attend client meetings, conferences, and industry events to build networks and deepen relationships. Address escalated issues, provide solutions, and maintain a high level of client satisfaction throughout the partnership. Monitor account performance, track KPIs, and report progress to senior management. Provide regular updates on account health, revenue forecasts, and opportunities to senior leadership. Utilize CRM systems to track sales activities and ensure accurate reporting. Qualifications / Skills: Bachelor's degree in Business, Telecommunications, Engineering, or a related field. Master's degree preferred. Minimum of ten (10) years of experience in sales or account management in the telecom, cloud infrastructure, or hyperscale data center sectors. Proven track record of successful hunting and driving business growth. Experience working with senior executives and leading cross-functional teams. Strong understanding of telecom infrastructure, hyperscale data centers, and cloud solutions. Excellent negotiation, presentation, and communication skills. Ability to analyze market trends and competitive intelligence to drive strategic decision-making. Ability to manage multiple projects and accounts simultaneously while meeting deadlines. Estimated Base Salary Range: $136,100 - $174,200 USD/annually #LI-BW1 The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $136.1k-174.2k yearly Auto-Apply 60d+ ago
  • Inbound Virtual Customer Service Agent

    ACD Direct 3.2company rating

    Tucson, AZ jobs

    We've been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following scripts and independently preparing for the calls you take, these types of calls should be easy for you! Job Description ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects. As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client's enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project. Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015. If you are interested in becoming an ACD Direct Certified Agent please visit ********************* Qualifications Minimum 6 months formal telephone experience, preferably call center related Moderate level of computer knowledge Ability to work with minimal supervision Must be able to type 40 WPM or higher Must be self directed and self motivated Strong listening skills Accuracy Efficiency Excellent written and verbal communication skills Previous call center experience a plus Great Smile Must demonstrate call control Must be able to complete the entire certification process within 14 days of notification of acceptance. Additional Information We look forward to hearing from you! Register online at *********************
    $23k-26k yearly est. 60d+ ago
  • Partner Sales Executive - Central Region

    Intermedia Intelligent Communications 4.5company rating

    California jobs

    Department Sales Employment Type Full Time Location United States Workplace type Fully remote Reporting To r Diversity, Inclusion, and Equal Opportunity About Intermedia Intelligent Communications To explore other opportunities check out our careers page: *******************************************
    $55k-86k yearly est. 28d ago
  • Principal, Senior Sales Manager - SLED

    Zayo 4.7company rating

    California jobs

    Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Principal, Senior Sales Manager to lead a team supporting State, Local and Education (SLED) Accounts. The successful Principal, Senior Sales Manager will execute and drive team selling initiatives that develop customer relationships and drive sales of metro and national backbone solutions, as well as data center and corporate connectivity. Our Principal, Senior Sales Manager is responsible for providing coaching, leadership, and development to a team of Sales professionals, as well as providing sales leadership within Zayo. This role will drive the team to meet and exceed monthly, quarterly, and annual sales goals and provide guidance and counsel throughout the sales process to drive the sales cycle to closure. The ideal candidate has a strong understanding of telecommunications and Security with the ability to work on large, complex deals applying a consultative and trusted advisor approach. Location: This remote work position will consider applicants that reside in California, Nevada, Utah or Arizona. Responsibilities: Lead a team to generate sales revenue by actively promoting Zayo products and services to targeted account base. Provide coaching to team of Sales representatives in the sale of Zayo products and services to regional account patch. Oversee the teams' recruiting, hiring, and training program; including participation in training new hires as they are on boarded. Working closely with Direct Sales and Product Groups Through coaching and technical sales, drive sale closure to shorten sales cycle and ensure sales goals and objectives are achieved. Present proposals and manage customers though the sales process. Maintain current business relationships with customers, securing existing revenue on long-term commitments. Apply knowledge of customers, industry, and services to achieve revenue targets. Identify, initiate contact with, and qualify potential customers. Track, analyze and report on sales performance and activities in Zayo's CRM tool and other reporting tools. Develop accurate and timely forecasts of sales and churn opportunities. Develop and maintain records of customer activity for reporting of sales and forecasts. Provide accurate and timely information to management. Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met. Participate in the creation and delivery of high-level face-to-face sales presentations that demonstrate the latest Zayo products and services. Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems. Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace. Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision. Qualifications: Bachelor's degree or equivalent from four-year college; or equivalent combination of education and experience. Minimum of ten (10) years experience selling into State, Local and Education (SLED) Accounts. Minimum of five (5) years demonstrated experience leading successful sales teams. Strong financial acumen. Demonstrated success and consistency in achieving targeted sales goals. Excellent communication skills, both verbal and written. Exceptional customer service and relationship building and maintaining skills. Thorough understanding of account management and the strategic selling process. Effective problem solving, leadership, and interpersonal skills. Excellent time management and organizational skills. A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales. Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills. Knowledge of Microsoft Word, Excel, and PowerPoint; Salesforce a plus. Complete understanding of Zayo's value proposition, products and services such as Ethernet, OCN, IP Transport, Dark Fiber, Custom Access, and Colocation. Knowledge and understanding of industry trends, cloud connectivity solutions, and infrastructure as a service. Strong experience and demonstrated success selling dark fiber and wavelengths solutions. Consistent focus on results and goal achievement. Strong teamwork skills. Ability to handle ambiguity and anticipate and quickly react to changes in a fast-paced environment. Comfortable presenting to an executive level audience and building confidence with senior decision makers. Ability to travel approximately 30-50% of the time. Estimated base salary range: $125,000 - $155,000 USD/annually. This role is eligible to participate in the sales commission plan. #LI-BW1 The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $125k-155k yearly Auto-Apply 22d ago

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