Social Media Support Operations Manager
Remote Job
A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes - knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry - we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.
Thumbtack by the Numbers
Available nationwide in every U.S. county
Over 85 million projects started on Thumbtack
More than 11 million 5-star reviews and counting
Pros earn billions on our platform
1000+ employees
$3.2 billion valuation (June, 2021)
About the Social Media Support Operations Team
Our Social Media Team supports customers and pros on all Social Media platforms while simultaneously protecting the Thumbtack brand. This team is part of the Trust and Safety org and collaborates with efficiency on escalated reports from customers or pros to ensure a safe and high-quality experience. We work closely with our Brand and Marketing teams to ensure that our public “support” personality showcases the Thumbtack brand and content vision.
About the Role
As a Social Media Manager, you will support your team in representing the Thumbtack brand publicly through social media channels as a partner to our customers. Your goal is to guide your team in answering their questions and ensure they feel heard via our public channels. As a people leader, you will impact and guide team strategy while supporting your team. You will have a strong focus on caring for your team members while focusing on the end user as well. You'll work collaboratively with multiple teams across Thumbtack.
Your Responsibilities
Brand Reputation Management: Support the team to efficiently respond to comments and complaints via social media platforms, including Facebook, X, Instagram, Glassdoor, app store reviews, BBB, Linkedin, and additional review websites.
Support Mindset: Identify issues, trends, and common problems facing our users; while maintaining knowledge of the Thumbtack platform to assist customers in resolving their concerns. Triage escalated concerns and collaborate on sensitive issues. Escalate issues to other departments and leaders when necessary.
High Levels of Initiative and Accountability: Showcase flexibility to take on a wide range of projects with ownership.
Leadership: Grow, develop, and manage a high performing team.
Collaboration: Build and maintain interdepartmental relationships.
Vendor Management and Relationships: Work closely with social media vendors to ensure accuracy within the tools and with the focus on an efficient process and procedure to interact with our end users.
What you'll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
Relevant Experience and Education: 2-4 year relevant experience demonstrating leadership in Social Media and/OR Customer Support required. Trust and Safety experience is an additional bonus. High school diploma or equivalent required.
Communication Skills: Advanced proficiency in spoken and written English and bonus points if you are fluent in Spanish. Proven competence in engaging diverse audiences, including customers, internal teams, and cross-functional partners.
Problem-Solving and Adaptability: Exceptional problem-solving and strategic thinking skills, with the ability to work independently and adapt to shifting priorities.
Collaboration and Resilience: Strong collaboration skills, self-motivated, resilient, and adaptable. Strong sense of urgency and ownership.
Program Management: Experience perpetuating structures, systems, and processes that build toward efficiency and high quality user experience.
Bonus points if you have
Spanish speaking (bilingual)
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $118,900 - $145,300.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $107,00 - $130,800.
For candidates living in all other US locations, the expected salary range for this role is currently $101,100 - $123,500. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Benefits & Perks
Virtual-first working model coupled with in-person events
20 company-wide holidays including a week-long end-of-year company shutdown
Library (optional use collaboration & connection hub) in San Francisco
WiFi reimbursements
Cell phone reimbursements (North America)
Employee Assistance Program for mental health and well-being
Learn More About Us
Life @ Thumbtack Blog
Virtual-First is Here to Stay
Follow us on LinkedIn
Meet Our Pro Advisory Board
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************.
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .
Lead Data Scientist, People
Remote Job
A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes - knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry - we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.
Thumbtack by the Numbers
Available nationwide in every U.S. county
Over 85 million projects started on Thumbtack
More than 11 million 5-star reviews and counting
Pros earn billions on our platform
1000+ employees
$3.2 billion valuation (June, 2021)
About the People Data Science Team
The People Data Science Team is charged with empowering leaders and stakeholders across Thumbtack to make informed decisions about our most valuable resource, our people. We work on a broad spectrum of high-impact projects, from employee engagement to recruiting analytics, all in service of the business and our employees.
About the Role
The Lead Data Scientist will spearhead analyses that shape People Team strategy and execution. Collaborating closely with People Team members and business leaders, they will design and analyze key questions, define and track success metrics, conduct research, propose new analyses, and support their teams in achieving their OKRs. This high-impact, and high-visibility role involves working alongside senior leaders to drive change and promote a culture of informed decision-making. You'll have the opportunity to explore a broad range of topics within People Data Science, rather than being confined to a single area.
Responsibilities
Use data and insights to tell a story about our talent
Own initiatives and programs end-to-end spanning across the People Team (including Recruiting, Talent Management and DEIB, etc.)
Collaborate with the People Team and business leaders to understand key drivers of People KPIs, and make recommendations based on detailed analysis and a deep understanding of our business and people initiatives
Own data pipeline and data warehousing in Big Query for People Data Science from top-to-bottom. Partner with our centralized data engineering and HR Operations teams as necessary
Scope and build Tableau Dashboards and other tools that will help stakeholders understand how and when they need to take action
Communicate findings to senior leaders through formal presentations and standard management reports on a periodic (e.g., quarterly) basis
Drive a culture of data-informed decision-making on the People Team and beyond
What you'll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
BA/BS degree in quantitative field such as Economics, Statistics, or Psychology
7+ years of experience, with at least 3 years in People Data Science/ People Analytics
Strong written and verbal communication skills: this role will require writing content and explaining results to a variety of audiences, including senior leadership
Strong experience using SQL to query large datasets, proficiency with Tableau and familiarity with statistics/programming languages (e.g., R, Python)
Ability to detect and debug data anomalies in complex processes and a track record of working with business leaders to drive improvements and efficiencies
Demonstrated ability to self-motivate and drive projects independently as well as partner successfully with cross-functional teams
Strong prioritization and project management skills
Bonus points if you have
Advanced degree in Economics, Statistics, or other quantitative Social Science fields
Experience developing Recruiting KPIs
Experience (and interest) in managing data pipelines and data warehouses
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $198,500.00 - $242,600.00.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $178,700.00 - $218,400.00.
For candidates living in all other US locations, the expected salary range for this role is currently $168,700.00 - $206,100.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-RemoteBenefits & Perks
Virtual-first working model coupled with in-person events
20 company-wide holidays including a week-long end-of-year company shutdown
Library (optional use collaboration & connection hub) in San Francisco
WiFi reimbursements
Cell phone reimbursements (North America)
Employee Assistance Program for mental health and well-being
Learn More About Us
Life @ Thumbtack Blog
Virtual-First is Here to Stay
Follow us on LinkedIn
Meet Our Pro Advisory Board
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************.
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .
Critical Escalations, Trust and Safety (Bilingual/Spanish)
Remote Job
A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes - knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry - we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.
Thumbtack by the Numbers
Available nationwide in every U.S. county
Over 85 million projects started on Thumbtack
More than 11 million 5-star reviews and counting
Pros earn billions on our platform
1000+ employees
$3.2 billion valuation (June, 2021)
About the Critical Escalations & Privacy Team
We are a high-performing, tight-knit team of experienced professionals who are focused on creating a world-class experience for our pros, customers, and team. Our mission is to deliver a human-first, tailored approach to the most high-risk and sensitive matters that impact our pros and customers. We are passionate about reducing risk and building trust with our users and keep this as our north star in everything we do. As a part of our mission, we routinely collaborate with cross-functional teams, such as legal, on investigations and joint initiatives to drive Trust and Safety forward on Thumbtack
About the Role
Are you a detail-oriented, self-driven problem solver fluent in both Spanish and English? Thumbtack is looking for a Case Manager to join our Trust & Safety team, a role where you'll take on some of the platform's most sensitive and impactful challenges.
This role is critical, as you'll occasionally support the CEO and other senior leadership team members on tough, sensitive cases that require sound judgment, resilience, and discretion. You'll need to be prepared to handle difficult situations and materials, as this work often involves exposure to challenging content. Also important to note is this role includes a rotational after-hours availability to address urgent matters when needed.
This is your opportunity to make a real impact by shaping user experiences, strengthening trust, and helping build a safer, more successful platform.
Your Responsibilities
Trust and Safety Management: Independently assess and address trust and safety concerns via phone and email, focusing on assisting users while mitigating organizational risk. Oversee matters with potential financial and legal implications, leveraging prior training, certifications, and experience.
Escalation Support: Act as a consultant to agents, managers, and executive leadership providing guidance on escalated and sensitive concerns. Collaborate with cross-functional teams, such as Legal, to address complex cases.
Policy and Compliance: Interpret complex legal documents and effectively communicate company policies and guidelines to customers and pros. Manage sensitive data, including personally identifiable information, in compliance with organizational standards.
Operational Excellence: Oversee the payment and distribution of the Thumbtack Guarantee to consumers. Self-prioritize tasks and activities to align with departmental goals, ensuring timely completion.
Performance and Metrics: Assist in the creation and execution of OKRs and KPIs to measure success.
Team Contribution and Development: This role includes a rotational after-hours availability to address urgent matters when needed. Contribute to team and company culture through peer collaboration, training, coaching, and personal development initiatives.
What you'll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
Relevant Experience and Education: Experience in Trust and Safety, Law Enforcement, Compliance, Human Resources, Legal, or other fields requiring confidentiality, discretion, and attention to detail. High school diploma or equivalent required.
Communication Skills: Advanced proficiency in spoken and written Spanish, with the ability to communicate effectively with Spanish-speaking customers and pros. Proven competence in engaging diverse audiences, including customers, internal teams, and cross-functional partners.
Problem-Solving and Adaptability: Exceptional problem-solving and strategic thinking skills, with the ability to quickly build expertise, absorb complex details, and adapt to shifting priorities.
Confidentiality and Task Management: Proven ability to handle sensitive information with professionalism and independently manage a caseload by prioritizing tasks across multiple systems for timely outcomes.
Bonus points if you have
Previous Trust and Safety or Legal Experience.
Proficiency in Salesforce.
Experience working for a company offering services through an online Marketplace.
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $80,700 - $98,700.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $72,600 - $88,800.
For candidates living in all other US locations, the expected salary range for this role is currently $68,600 - $83,800. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Benefits & Perks
Virtual-first working model coupled with in-person events
20 company-wide holidays including a week-long end-of-year company shutdown
Library (optional use collaboration & connection hub) in San Francisco
WiFi reimbursements
Cell phone reimbursements (North America)
Employee Assistance Program for mental health and well-being
Learn More About Us
Life @ Thumbtack Blog
Virtual-First is Here to Stay
Follow us on LinkedIn
Meet Our Pro Advisory Board
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************.
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .
Social Media Support Operations Specialist
Remote Job
A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes - knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry - we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.
Thumbtack by the Numbers
Available nationwide in every U.S. county
Over 85 million projects started on Thumbtack
More than 11 million 5-star reviews and counting
Pros earn billions on our platform
1000+ employees
$3.2 billion valuation (June, 2021)
About the Social Media Support Team
Our Social Media Team supports customers and pros on all Social Media platforms while simultaneously protecting the Thumbtack brand. This team is part of the Trust and Safety org and efficiently collaborates on escalated reports from customers or pros to ensure a safe and high-quality experience. We work closely with our Brand and Marketing teams to ensure that our public support personality showcases the Thumbtack brand and content vision.
About the Role
As a Social Media Specialist, you will represent the Thumbtack brand publicly through social media channels as a partner to our users. You aim to answer their questions and ensure they feel heard via our public channels. As a brand ambassador, you'll be a part of a tight-knit team monitoring and responding to comments, questions, or concerns. You'll work collaboratively with multiple teams across Thumbtack.
Your Responsibilities
Brand Reputation Management: Respond efficiently to comments and complaints via social media platforms, including: Facebook, X, Instagram, Glassdoor, app store reviews, BBB, Linkedin, and additional review websites.
Support Mindset: Identify issues, trends, and common problems facing our users; while maintaining knowledge of the Thumbtack platform to assist customers in resolving their concerns. Triage escalated concerns and collaborate on sensitive issues.
High Levels of Initiative and Accountability: Showcase flexibility to take on a wide range of projects with ownership.
Collaboration: Build and maintain interdepartmental relationships.
What you'll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
Relevant Experience: Experience in Social Media and/OR Customer Support Required. Trust and Safety experience is an additional bonus. High school diploma or equivalent required.
Communication Skills: Advanced proficiency in spoken and written English and bonus points if you are fluent in Spanish. Proven competence in engaging diverse audiences, including customers, internal teams, and cross-functional partners.
Problem-Solving and Adaptability: Exceptional problem-solving and strategic thinking skills, with the ability to work independently and adapt to shifting priorities.
Collaboration and Resilience: Strong collaboration skills, self-motivated, resilient, and adaptable. Strong sense of urgency and ownership.
Bonus points if you have
Previous Social Media Support or Trust and Safety Experience.
Experience handling escalated situations/customer service issues.
Experience using Social Media Management platforms.
Experience working for a company offering services through an online Marketplace.
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $68,000 - $83,100.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $61,200 - $74,800.
For candidates living in all other US locations, the expected salary range for this role is currently $57,800 - $70 ,600. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Benefits & Perks
Virtual-first working model coupled with in-person events
20 company-wide holidays including a week-long end-of-year company shutdown
Library (optional use collaboration & connection hub) in San Francisco
WiFi reimbursements
Cell phone reimbursements (North America)
Employee Assistance Program for mental health and well-being
Learn More About Us
Life @ Thumbtack Blog
Virtual-First is Here to Stay
Follow us on LinkedIn
Meet Our Pro Advisory Board
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************.
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .
Knowledge Dissemination Advisor
Remote Job
Reporting to the Vice President of Federal Programs, the Knowledge Dissemination Advisor is responsible for developing publications and content for the National Center for Diligent Recruitment at AdoptUSKids, a project under the US Children's Bureau. The National Center will maintain a website, or repository, for promising and evidence-informed practices related to diligent recruitment and retention of foster, adoptive, and kinship families. The Knowledge Dissemination Advisor will be responsible for developing and updating resources, tools, and other content to support child welfare in diligent recruitment while also partnering with our digital media team to provide the programmatic lens to the website strategy, ensuring the Center has a dynamic, audience-focused website. The advisor will work in close collaboration with partners and consultants involved with this program to ensure that website content and universal services meet the needs of child welfare professionals. The advisor will also maintain regular contact with and engage in strategic visioning with other federal grantees to partner and share as necessary. The scope of work for this position is on a national level.
Essential Duties and Responsibilities
Documentation of diligent recruitment best practices:
Through reading, interviewing, and learning from peers, build and maintain expertise on promising and best practices in diligent recruitment.
Working closely with partnering content strategists and other collaborators, to curate, create and update content and materials for child welfare professionals on diligent recruitment. These materials may include articles, posts, guides, tools, presentations, and videos.
Partner with team members to brainstorm and support identification of topics, monitoring timelines for completion, editing and design, and peer review processes.
Participate in continuous improvement of the content and functionality of the website.
Attend meetings/conferences and webinars to identify new information that should be added to the repository.
Support conference presentation exhibiting to share resources and services from the National Center for Diligent Recruitment.
Supervisory Responsibilities
N/A
Minimum Qualifications
Bachelor's Degree in Social Work or related field and 10+ years in public child welfare OR Master's and 5+ years in public child welfare.
High computer proficiency, including strong knowledge of Microsoft Office.
Knowledge, Skills, and Abilities
Ability to communicate Raise the Future's and The National Center for Diligent Recruitment at AdoptUSKids' brand, mission, vision, and belief statements to a variety of audiences.
Expertise in diligent recruitment strategy, planning, implementation, and monitoring.
Advanced knowledge of child welfare systems, policies, initiatives, best practices, and performance outcomes and measurement tools (e.g., CFSRs and PIPs), primarily in foster care, kinship, and adoption.
Excellent writing skills and experience with content creation.
Knowledge of online platforms and websites
Proficiency with Microsoft Word, Power Point, and Microsoft Excel
Excellent organizational skills and ability to provide attention to detail.
Ability to work independently and be self-directed.
Excellent interpersonal skills and ability to work in different teams with a shared vision.
Experience curating information preferred.
Skilled at seeking, analyzing, and applying evaluation data and feedback in strategic and creative ways to strengthen services.
Ability to proactively organize and prioritize work, resolve problems, and simultaneously manage multiple priorities to ensure goals are met.
Working Conditions and Physical Requirements
This is a remote position with the expectation of working in a private space. This position also may require you to attend meetings with partners and vendors in settings outside the office. A considerable amount of time is spent sitting at a desk using a computer and telephone and attending meetings.
Salary Range: $80,000 - $90,000
To determine salary, we consider a variety of factors, including primary work location, evaluation of a candidate's skills, experience, market demands, and internal parity.
Note: This is intended to describe the general nature and level of work performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. Other duties may be assigned. Furthermore, it does not establish a contract of employment and is subject to change at the discretion of the employer.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This job description is intended to describe the general nature and level of work performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. Other duties may be assigned. Furthermore, it does not establish a contract of employment and is subject to change at the discretion of the employer.
Senior Manager, Live Digital Program Management
Remote Job
Netflix is one of the world's leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Role
We are looking for a Live Digital Program Management leader to join our Live Product Discovery & Promotion team and help connect amazing stories with the fans who will love them.
This role can be based in a hybrid model in our Los Angeles or Los Gatos offices. This role can also be remote-based in the US. Some travel will be required if remote based.
The Live Digital Program Management team oversees end-to-end live event coordination for on-service live launches. You will manage the team, which includes a team of program managers and operational experts. This team is crucial to launching live events and has a number of cross-functional partners and executive stakeholders. You are able to run the team, proactively define how you scale to meet the growing demands of live launches, and ensure there is strong communication surrounding the output of your team.
You will:
+ Run the Live Digital Program Management team which includes operational program managers. You are responsible for ensuring that our live events are set up for launch and post-launch success on-service by creating, maintaining, and tracking against all deliverables that impact a member's experience. You will be the main point of contact for key event launch information for product teams.
+ Be responsible for creating and scaling standards and practices for title management tracking. This includes creating title tracking templates that can be repeatedly used, owning master event calendars for product, and sharing weekly event summaries and deliverables progress for executive visibility.
+ Build and manage close partnerships with teams across Live Technical Program Management, Design Operations, and Title Launch Operations to coordinate launch deliverables.
+ Represent the Product Discovery and Promotion organization in cross-functional forums. You will be the escalation point for title set-up and promotional questions. This means you will need to deeply understand our distribution platform, title set-up, and workflows and proactively track against operational metrics that may signal the need for improvement (e.g. user contact reports, title health reports, and engagement metrics)
+ Be responsible for Product Discovery & Promotion tracking, title set-up, and workflow improvements. You will work with cross-functional operational teams to think about how to scale event operations, define quality improvements, and track against operational efficiencies for the Product Discovery & Promotions team.
Responsibilities
+ Being a manager at Netflix is about working to improve the day-to-day performance of your team and making sure your team members can be as effective as possible in their roles. As a result, this role must be capable of "clearing the road" for the team, constantly looking for ways to make their jobs easier by improving cross-functional relationships, identifying gaps/issues with workflows, etc.
+ Work with the larger Live Product Discovery & Promotional organization to tap into the right "paved path" infrastructure to build out the future model for the Live business.
+ Focus relentlessly on creating top-tier tracking, standards & practices while scaling workflows
+ Work with peers to build the profile of the Live Product Discovery and Promotion team as a whole and evangelize our team's work to internal teams across Content, Production, Marcomms and others
+ Have a strong knowledge of our distribution experience - make sure to meditate and educate on the impact of our on-service title promotions.
+ Strengthen the partnership with various cross-functional partners and increase impact and collaboration.
+ Focus on hiring outstanding employees, growing your team as their business impact grows, and developing strong networks of talented people to pull from.
The Right Stuff
You have a proven track record of building and leading teams that excel creatively and strategically to create great work. You can build relationships with colleagues in high-level leadership roles - positioning yourself and your team as a valued partner in meeting company objectives. You are passionate about Live Streamed Events and shaping the future of the Netflix Live offering, guiding producers, and setting principles while collaborating with others to launch meaningful experiences and launch awesome Live events. You thrive in a fast-paced, ever-shifting, high-volume, high-impact environment. You are entrepreneurial and self-motivated and embody Netflix's culture of high performance, curiosity, freedom, and responsibility.
+ 8+ years of experience building and managing live operations teams
+ Ability to build toward future goals rather than focus on the immediate problems to be solved.
+ Proven ability to build strong cross-functional relationships with both technical and creative partners.
+ Proven ability to drive change management to execute against business goals
+ High-level operational judgment and an eye for strong organization
+ Significant team leadership, management, and hiring experience
+ Deep commitment to Inclusion and Diversity
+ Effective at giving honest and direct feedback and building team members for the future.
+ Having great interpersonal skills and being a tenacious leader are both a must. You have to be someone we want to work with.
+ Ability to manage large-scale projects and initiatives
+ Understand, advocate, and embody the company's values (***************************************** and team goals.
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $ $270,000 - $600,000 .
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here (********************************************** .
Netflix is a unique culture and environment. Learn more here (********************************* .
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.
Staff Software Engineer, Machine Learning Infrastructure
Remote Job
A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes - knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry - we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.
Thumbtack by the Numbers
Available nationwide in every U.S. county
Over 85 million projects started on Thumbtack
More than 11 million 5-star reviews and counting
Pros earn billions on our platform
1000+ employees
$3.2 billion valuation (June, 2021)
About the Machine Learning Infrastructure Team
At Thumbtack, we're solving complex technical challenges across search, ranking, recommendations, pricing optimization, and spam detection. Our ML Infrastructure team leads the architectural vision and implementation of enterprise-wide machine learning capabilities, enabling teams to effectively experiment with and deploy ML models at scale. We're building next-generation infrastructure that powers Thumbtack's AI-first future. For insights into our engineering challenges, visit our engineering blog.
Challenge
As a Staff ML Infrastructure Engineer, you'll drive the technical vision and strategic direction of Thumbtack's machine learning platform. You'll architect solutions that democratize ML capabilities across the organization while establishing best practices and technical standards. Working closely with senior leadership, you'll shape our technical roadmap for generative AI adoption, feature platform evolution, and ML operational excellence.
Responsibilities
Define and drive the technical vision and architecture for Thumbtack's next-generation ML infrastructure
Lead cross-functional initiatives spanning engineering, data science, and product teams to build scalable, enterprise-grade ML systems
Architect and oversee implementation of critical ML infrastructure components including model serving systems and RAG systems that can scale.
Establish technical standards and best practices for ML engineering across the organization
Mentor and provide technical leadership to engineering teams on ML infrastructure best practices
Partner with senior leadership to align ML infrastructure capabilities with business objectives
What you'll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
8+ years of engineering experience with significant focus on distributed systems
4+ years of hands-on experience building ML infrastructure or ML platforms at scale
Deep expertise in at least one major programming language; proficiency in our core stack (Go, Python) preferred
Proven track record of technical leadership on complex, cross-functional projects
Strong architectural skills with experience designing scalable, reliable distributed systems
Deep understanding of ML workflows, common frameworks, and operational challenges
Experience mentoring teams and driving engineering excellence
Track record of making strategic technical decisions with organization-wide impact
Bonus points if you have
Experience building AI platforms that support hundreds of models in production
Deep expertise with modern ML frameworks (PyTorch, TensorFlow) and MLOps tools
Experience implementing generative AI capabilities at enterprise scale
Track record of building high-performing technical teams
Expertise with cloud-native architectures and major cloud providers (AWS, GCP)
Experience driving technical strategy at fast-growing technology companies
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $249,900 - $323,400.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $224,900 - $291,100.
For candidates living in all other US locations, the expected salary range for this role is currently $212,400 - $274,900. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Benefits & Perks
Virtual-first working model coupled with in-person events
20 company-wide holidays including a week-long end-of-year company shutdown
Library (optional use collaboration & connection hub) in San Francisco
WiFi reimbursements
Cell phone reimbursements (North America)
Employee Assistance Program for mental health and well-being
Learn More About Us
Life @ Thumbtack Blog
Virtual-First is Here to Stay
Follow us on LinkedIn
Meet Our Pro Advisory Board
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************.
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .
Staff Product Designer, Ads Platform
Remote or Los Gatos, CA Job
Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. ***Flexible Remote Model: This role is a hybrid role. The business will require onsite engagement weekly while offering flexibility to work from home. Onsite/Remote depends on the business needs and priority of onsite business meetings, and working from home in low-engagement days/weeks. We are seeking a highly ambitious, visionary, and systems-minded Staff Product Designer to join our world-class Ads Experience Design Team. In this role, you will partner with the Ads Platform Product Architect to envision the end-to-end advertising ecosystem for Netflix. Your deep expertise in the advertising domain will make you a strategic partner to our product, engineering, business, and sales teams, driving the execution of Netflix's ads strategy. You will lead as a domain expert within our product design team, delivering a delightful, engaging, and relevant ads experience for Netflix members. This hybrid-friendly role offers flexibility, with weekly onsite presence required to collaborate with stakeholders in Los Angeles and Los Gatos, CA - with quarterly travel to New York, NY. Candidates located in California or the Pacific time zone are preferred, but exceptions can be made for the right candidate. The Team We recently launched a new ad-supported tier (*************************************************************** to offer our members more choice in how they consume their content. Our new tier allows us to attract new members at a lower price point, while also creating a compelling path for advertisers to reach audiences that are deeply immersed. Our Ads Platform XD team designs technology, workflows, and capabilities that power Netflix's advertising business. We also design the foundational capabilities and technology for the next-generation of Netflix experiences, like Live entertainment. We design the advertising systems and integrations that power the delivery of ads using our world-class content delivery ecosystem. We deliver ads in a manner that's thoughtful of our members' viewing experience and drives great outcomes for advertisers. Our team is growing quickly, and yet faced with the ambitions of building highly performant advertising systems and delivering high impact to our business by monetizing our incredible slate of content. As one of the newest entrants in the Connected TV advertising space that's rapidly growing, we seek to build unique value propositions that differentiate Netflix from other ad-supported streaming services. Our team's primary superpower is the ability to design creatively and collaboratively in highly technical environments - from core services that power Netflix's streaming technology to industry-leading partnership platforms. You'll be the most senior design domain expert who architects the ecosystem for these experiences and partnerships. More specifically, you'll be a critical part of one of the most talented and trailblazing design teams in the world. Why You'll Love Our Team + We're big on individual responsibility and smart on process. + Work with stunning, supportive designers on problems that matter. + Top of market compensation and benefits (*************************************************************** , flexible time off, and work-life-balance. + Flexibility to balance work-from-home and in-office work, so long as you're able to be onsite for meaningful moments of collaboration. + Freedom and flexibility to craft your own design workflow, while harnessing Netflix's world-class design system and tooling. + Meaningful financial support for further education and professional growth. + An inclusive environment to help you do your best work and feel genuinely supported. What You Will Do + Partner with the Product Architect to envision the future of Netflix's advertising business. + Execute large scale product strategy across multiple concurrent workstreams, ensuring your partner teams are aligned on direction and goals. + Influence advertising business strategy at the Director and VP levels, across product and business teams. + Lead the design and execution of platform technology that powers Netflix's ads experience. + Identify, research, and drive strategic initiatives that enable ads for our members. + Craft business strategy and design briefs that provide business, design, and engineering clarity for critical initiatives. + Collaborate with engineers, product managers, data scientists, tech writers, and business teams to develop and iterate upon new concepts and facilitate product execution. What We're Looking For + Team-First: A palpable excitement for craft excellence and team culture (********************************* that will amplify our team's velocity, performance, and camaraderie. + 12+ years as a Product Designer (or equivalent experience) in the B2B2C space, leading high-impact initiatives from concept to execution in technical business areas. + 6+ years developing advertising domain expertise across platform and consumer-facing roles. + Deep product understanding of advertising ecosystems in the CTV environment. + Fluent with advertising nomenclature, operations, and Live streaming technology. + Proven executive influence in shaping business strategy at the Director and VP levels. + A versatile portfolio that showcases deep advertising domain experience, interaction and problem solving skills - specifically with initiatives that have ecosystem-wide impacts. + Mastery of complex workflows designed to scale across diverse, global operations teams. + Experience contributing to and consuming component-based design systems. + Excellent communication skills that excite stakeholders and articulate a vision. + Highly organized with meticulous attention to detail (e.g writing documentation to support your design decisions). Even Better: + Exceptional storyteller: you are able to communicate business strategy to an executive audience through visual and nomenclature expertise. + Ad tech domain
architect
: you've developed expertise in delivering advertising technology to a global audience. + Experience working with complex internal systems, data platforms, and highly technical environments (like API platforms). + Experience leading design strategy for B2B2C ads platform initiatives (e.g. influencing product direction through the lens of experience design). + Deep experience in SVOD and/or Live streaming ecosystems: you either worked directly or adjacently with products that deliver a Live experience (like sports) to a globally distributed audience. Compensation Range: Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $240,000 - $725,000 Benefits: Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here (********************************************** .Netflix is a unique culture and environment. Learn more here (********************************* . Inclusion (*************************************** is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Senior Backend Engineer
Remote or Babylon, NY Job
* **You:** You're a product minded, Senior Backend Engineer who's motivated to help predict chronic diseases - faster and more affordably * **Us:** Team size 13, revenue 6x'd in the last year * **Salary:** £104K - £115K + early stage options
* **Location:** Fully remote (GMT timezone)
* **Impact:** Work on life changing tech that redefines patient care
Vital helps leading digital health and wellness companies connect to wearable and lab data, through **a single universal API.**
Healthcare is in a crisis, help us fix this for the humans behind the results. With more and more data being collected from wearables, lab tests and patient-doctor conversations, we're entering an era where data is abundant. We need people like you who are passionate about how technology can supercharge healthcare.
We've got some of the greatest hearts and minds from **Babylon**, **Ro**, **SpaceX**, and **Monzo -** working to solve one of the biggest challenges of our time: making personalized, proactive, and affordable healthcare a reality. Backed by **Point Nine**, **20VC**, **YC**, and leading angels, we're connecting millions already.
**Why we need you**
Our small (for now) mighty 4-person engineering team is tackling big, ambitious projects across wearables and lab testing.
You don't need to understand the nitty gritty details of healthcare (like phlebotomy) - but you should be curious and ready to make an impact on one of society's most pressing challenges.
**What you'll be doing day to day**
* **Tackling ambitious problems:** you'll be breaking down technical challenges that haven't been done before in healthcare, we need you to be extremely product minded with every line of code you write
* **Building and shipping new products for Lab Testing:** our product usage is growing exponentially as a result of our talented hardworking team. We now get to build loads more game-changing products across the lab testing space
* **Continuously thinking about the end patient experience:** We need you to be in the details on a specific build at the same time as zooming out looking at our entire product. This is the only way we will reach our mission together
**Our tech stack**
* Stack: Python (FastAPI), Go, TypeScript, Next.js
* API docs are here:
* Company handbook is with engineering values + principles
**You have these skills and experiences**
* Early stage companies is your thing - ambiguity, variety and speed
* You have 3+ years backend experience - Python is our main language but it's not a requirement to be fluent in it
* You want to be hands-on focusing on writing code and shipping products that touch the lives of millions of people
* Experience building an API product and have strong opinions with what makes a good API for a developer
* You are comfortable with owning features and being the driving force behind them
**Who you are as a person**
* You have a genuine interest in healthcare and the power of technology to transform patient experience
* You love to work autonomously and want to work on product that has a big impact
* You see yourself as an owner when you join a company not an employee
* An extremely curious person - wanting to know how things work, especially in a regulated industry like healthcare
* You thrive in a remote team working across the world
**How we'll get to know you**
- **Intro Call:** 30 mins with
- **Operating Principles Interview:** 60 mins with &
- **Pair Programming:** 80 mins
- **System Design:** 60 mins
- **Trial Day:** A paid opportunity to experience life at Vital before an offer
**How you'll be compensated**
* **Salary:** £104K-£115K + early stage options
* The salary above is generated by our transparent salary calculator. The calculation is based on San Francisco as a location, 50th percentile, with location factors from Gitlab's handbook - we've spent a lot of time making compensation fair at Vital
* Regular in person offsites, previously in Lisbon, Kent UK and Tenerife
* Bi-weekly team happy hours & events remotely
* Learning budget of $300 for personal development/productivity
* Flexible, remote-first working - including $1K for home office equipment
* 25 days off a year + national holidays
* Generous early stage options (extended exercise post 2 years employment)
* Healthcare cover depending on location
* New MacBook
Oh and before we forget:
* Our API docs are
* Our tech stack is: Python(Fast API), Go, Typescript, React, React Native, GCP.
Manager, U.S. Public Policy
Washington, DC Job
Netflix is one of the world's leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Role
This role is dedicated to U.S. federal policy within the UCAN Public Policy team, and reports to the Director of U.S. Public Policy. It is based in Washington D.C. and entails travel to Netflix offices in Los Angeles, New York, and other locations as needed.
The UCAN Public Policy team within Global Public Policy advocates for a legislative and regulatory environment conducive to growth in the U.S. and Canada and serves as a strategic partner to internal business groups as they navigate the policy world.
As part of this team, the successful candidate will be immersed in the unique content for which Netflix is known and support U.S. policy advocacy on all matters related to content creation, production, and delivery. The Manager will help advance business and policy objectives in Washington, provide thought leadership on critical issues, collaborate with industry and civil society partners, and serve as a resource to internal stakeholders.
Responsibilities
+ Conduct legislative research and analysis on a wide range of issues impacting the business.
+ Help develop strategy, advocacy plans, memoranda, talking points, and presentations on priority issues.
+ Summarize congressional hearings, markups, and agency rulemakings and maintain databases and trackers on priority issues.
+ Help advise internal teams on key policy developments and their impact on the business.
+ Collaborate with internal teams as well as consultants, trade associations, and other external partners.
+ Maintain strong relationships with policymakers, staff, and third parties.
+ Attend company events, trade association meetings, congressional briefings, and industry receptions.
Qualifications
+ Bachelor's degree with a minimum of 7 years of relevant professional experience, including roles such as a legislative aide in the U.S. Congress, federal agency, consultancy, law firm, and/or civil society.
+ Experience working on technology, media, and telecom policy and knowledge of these industry sectors.
+ Exceptional written and verbal communication.
+ Strong interpersonal skills and experience collaborating successfully with multiple teams.
+ Excellent judgment, research skills, and attention to detail.
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $130,000 - $380,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here (********************************************** .
Netflix is a unique culture and environment. Learn more here (********************************* .
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 20 days and will be removed when the position is filled.
Support Solutions Engineer (L5) - Cloud Infrastructure Engineering
Remote or Los Gatos, CA Job
Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
About the Engineering Support Organization
The primary goal of the Engineering Support Organization is to empower Engineering to scale customer support sustainably and effectively. Serving as the frontline resource for our engineering workforce, the team handles, troubleshoots, and resolves customer requests and issues. Moreover, the team concentrates on improving methods of work, advocating for customers, enhancing support tools, expanding platform product offerings, and advancing documentation and developer education.
Our Mission
Deliver an excellent support experience to Netflix's developer community. To advocate for our customers, follow through on issues and resolve them in a reasonable time. If blockers prevent immediate resolution, we communicate status and ensure there is visibility into why there is a delay.
Provide insights, feedback and champion customer sentiment about the tools we support to our partners across Cloud Infrastructure Engineering. Partner with PM and Engineering to track and maintain visibility into ongoing issues and communicate customer needs to ensure improving in these areas is prioritized.
Drive collaboration efforts to reduce product friction and increase usability so that Cloud Infrastructure Engineering can build, deploy and deliver highly functional solutions for the Developer Community.
Our culture is unique, and we tend to live by our values, allowing you to do your best work and grow.
The Role
We are looking for a Support Solutions Engineer with a passion for cloud infrastructure infrastructure and tooling, customer service, and automation. You will be responsible for monitoring and handling our customers' requests, troubleshooting, solving issues, automating support needs, developing runbooks, improving and maintaining support tools, understanding our product offerings, and continuously looking for ways to improve the engineering support experience.
Our ideal team member has first-hand experience working in customer-facing, engineering support roles, writing and building a comprehensive self-service knowledge base and has knowledge of infrastructure, internal tooling, platforms, and cloud computing. You are excellent at understanding and solving complex and ambiguous problems and constantly seek improvement. As an Engineer in this role, we need a candidate who can understand our complex offerings on a technical level, be hands-on in the development of our support automation tooling, and recommend product and operational improvements based on customer interactions.
Location
* Our offices are located in Los Gatos and we support Remote work as well.
What you'll need to be successful:
* Minimum of 3 years of professional support or engineering experience.
* Skilled in providing superior customer support across a complex organization, ideally as part of a central team. Obsessed with customer experience.
* Strong understanding and practical knowledge of Linux systems, including proficiency with utilities, piping, syslogs, and tools like grep and awk.
* Proficient in creating, managing, and troubleshooting Amazon Machine Images (AMIs).
* Strong understanding of SystemD services and auxiliary functions.
* Experience with Debian packaging, including structuring post/preinstall scripts.
* Experience with containerization and orchestration technologies, with hands-on experience in Docker and Kubernetes for deploying, scaling, and managing applications efficiently.
* Ability to differentiate between platform-related and application-specific issues, including CPU, OOM, latencies, and SSH reachability.
* Experience with performance profiling and providing optimization recommendations, utilizing tools like netstat and top.
* Excel in developing tools and scripts using Bash and Python, and actively seek out process improvement opportunities through automation.
* Excellent written and verbal communications skills and appreciate the importance of comprehensive documentation.
* Strong collaboration skills and experience working with cross-functional teams.
* Passionate about technical documentation and tutorials and have a deep understanding of what makes a great knowledge base.
Other attributes that will excite us:
* You are a data-driven decision-maker and you have experience building dashboards
* You have experience in supporting infrastructure automation and have used Zendesk or other ticketing systems for administration
Be sure to review our culture page to learn more about the unique Netflix culture and the opportunity to be part of our team.
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $720,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.
Patent Principal Counsel
Remote Job
Netflix is one of the world's leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Role
We are looking for an experienced patent counsel to join our group and partner closely with our engineering teams responsible for providing innovative features and delivery models for streaming and gaming services that delight our members around the world. In this role, you will help protect our innovation by providing practical intellectual property counseling on topics such as patents, publications, trade secrets, and open source. You will be developing the patent portfolio strategy by understanding our business, working with our engineers, making filing decisions, and partnering with our law firms to prosecute our patent assets.
Although the role is a remote position (West Coast preferred), there is an option to report into our Los Gatos office.
Requirements:
+ 10+ years of overall patent prosecution experience, with at least 4+ years of in-house experience.
+ Admission to the USPTO Bar and membership in good standing in at least one State Bar.
+ Experience in strategically building patent portfolios, counseling engineers, harvesting innovations, and collaborating with outside counsel to prosecute patents.
+ Curiosity and excitement to figure out how technology works.
+ Highly value being part of a diverse and inclusive team.
+ Creative problem solving skills.
+ Ability to embrace ambiguity and demonstrate flexibility.
+ Enjoy working in a fast-paced, entrepreneurial environment.
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $180,000 - $690,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. (**********************************************
Netflix is a unique culture and environment. Learn more here (********************************* .
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.
Commercial Strategy and Category Manager
Remote Job
A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes - knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry - we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.
Thumbtack by the Numbers
Available nationwide in every U.S. county
Over 85 million projects started on Thumbtack
More than 11 million 5-star reviews and counting
Pros earn billions on our platform
1000+ employees
$3.2 billion valuation (June, 2021)
About the Commercial Strategy & Category Management Team
The Commercial Strategy & Category Management team, part of the Business Development group, drives Thumbtack's growth through new ventures, partnerships, and strategic product management. The Commercial Strategy team focuses on taking ideas from concept to launch, leading cross-functional initiatives to test, implement, and improve operational efficiency as the company scales. They own strategic programs that bridge multiple teams, addressing challenges critical to future growth. The Category Management team, meanwhile, drives growth by leveraging category expertise, identifying, and executing initiatives tailored to specific market segments, and working cross-functionally to optimize category-level performance across the company.
About the Role
As a Commercial Strategy & Category Manager, you'll be the “super generalist” who drives impactful projects, initiatives, and programs across Thumbtack. You're a master problem solver who thrives in ambiguity, bringing structure and scalability to fast-growing projects. With strong influence and empathy, you'll collaborate with teams across Product, Marketing, GTM, Finance, Operations, and Support to achieve successful outcomes.
Thinking five steps ahead, you'll assess new growth opportunities and tackle Thumbtack's most pressing challenges. You'll apply a “category lens” to our marketplace, ensuring we understand category-specific needs (like plumbers vs. house cleaners) and align the product experience with customer and pro expectations. You'll also leverage insights from feedback to guide our category merchandising strategies.
In this role, you'll lead a major company-wide initiative launching in 2025; an exciting, visible opportunity that spans product and operations, setting you at the heart of Thumbtack's future growth.
Your Responsibilities
Program Leadership: Lead a key strategic and operational initiative launching in 2025, partnering with Product and Operations to ensure its success.
Strategic Prioritization: Identify and prioritize initiatives with the highest impact; stay agile and adjust as priorities shift.
Category Growth: Drive category-level growth by identifying opportunities, developing strategies, and operationalizing initiatives end-to-end.
Cross-functional Collaboration: Partner with teams across Product, Sales, Marketing, and Operations to enhance category experience and unlock growth.
Market Expertise: Quickly develop expertise in home services, including occupations, job types, values, and pricing to drive relevant change.
Playbook Development: Contribute to building and refining the playbook for Category Management operations at Thumbtack.
Operational Excellence: Own and improve strategic programs to drive revenue and growth, incubating new ideas and enabling process improvements across Thumbtack.
What you'll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
Relevant Experience: 3-5+ years in Management Consulting, Business Operations, GTM/Business Strategy, Business Development, Category Management, or similar roles.
Leadership & Collaboration: Proven ability to build relationships and lead cross-functional projects, influencing and aligning diverse teams.
Analytical Skills: Expertise in end-to-end analysis, including business case development and financial modeling.
Ownership & Adaptability: A hands-on approach to prioritize effectively, pivot quickly, and drive results with an ownership mindset.
Bonus points if you have
Experience working for a company offering services through an online Marketplace
Comfortable working in a highly entrepreneurial environment and building new processes from the ground up
Proficient in SQL, Dashboarding (Looker, Tableau)
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $119,000.00 - $154,000.00. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $107,100.00 - $138,600.00. For candidates living in all other US locations, the expected salary range for this role is currently $101,200.00 - $130,900.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Benefits & Perks
Virtual-first working model coupled with in-person events
20 company-wide holidays including a week-long end-of-year company shutdown
Library (optional use collaboration & connection hub) in San Francisco
WiFi reimbursements
Cell phone reimbursements (North America)
Employee Assistance Program for mental health and well-being
Learn More About Us
Life @ Thumbtack Blog
Virtual-First is Here to Stay
Follow us on LinkedIn
Meet Our Pro Advisory Board
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************.
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .
Software Engineer 5 - Consumer UI Engineering
Remote Job
Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Consumer Engineering continuously improves the Netflix experience to delight, attract, and retain our members. We're responsible for much of what our members interact with when they use Netflix - from our streaming algorithms to our client and server playback systems to the UI our members use daily to find their next favorite Netflix title.
We're passionate about UI , ergonomics , performance , and high-quality developer experiences .
We celebrate diversity of identities, ideas, backgrounds, and experiences. We believe our best work stems from fostering safety & trust and enabling each of us to be our authentic selves . We selflessly use our unique strengths to support one another and help each other grow.
We have a distributed team with teammates across the US. While some of us are in person, the team is committed to ensuring remote work is a collaborative and productive experience for everyone, regardless of where you commit code.
The Role
We are looking for a stellar product engineer to help deliver novel features on the consumer-facing Netflix experiences on TV devices. The mission is to enable members to discover and connect with stories they'll love (*************************************************************************************************************** . This role will partner with designers and product managers to define and refine concepts that will shape the future of entertainment (********************************************************************************************** . The work will reach millions of members worldwide on hundreds of different devices, from streaming sticks to smart TVs.
Who You Are
+ Experience designing, building, and shipping consumer-facing software.
+ Experience leading projects and communicating with multiple cross-functional partners.
+ Strong project management skills.
+ Able to design, architect, debug, test, and create well-documented code.
+ Able to identify and componentize common abstractions with an eye for performance and stability of large-scale systems.
+ Proficient in JavaScript / TypeScript.
+ You strive to elevate the knowledge and skills of yourself and others in a way that fosters an inclusive , collaborative environment.
What Sets You Apart
+ You're passionate about writing elegantly designed, maintainable, performant software.
+ You enjoy pushing the boundaries of what technology can do and exploring uncharted waters.
+ You love to empower other engineers and strive to find ways to accelerate innovation (Core).
+ You are curious about how members use our application and eager to build product features that entertain the world (Product).
+ Colleagues appreciate the unique perspectives and balanced views you bring to collaborations.
+ You value the perspective of others when identifying solutions.
+ You know there is rarely one 'right' solution, and you make thoughtful trade-offs .
+ You understand that our goal is to solve problems , and a language, framework, or library is a means to an end.
+ You have a strong sense of independence, bias towards action, and inclination for collaboration.
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $720,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here (********************************************* .
Inclusion (*************************************** is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.
Sr. Program Manager - Trust and Safety
Remote Job
A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes - knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry - we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.
Thumbtack by the Numbers
Available nationwide in every U.S. county
Over 85 million projects started on Thumbtack
More than 11 million 5-star reviews and counting
Pros earn billions on our platform
1000+ employees
$3.2 billion valuation (June, 2021)
About the Proactive and Policy Team
Trust and Safety's Proactive and Policy department partners with all areas of Thumbtack to drive Trust and Safety improvements in our platform and programs. The department splits into two groups: program managers and risk analysts. Our Program Managers create and update global policies, processes, and procedures - it's our mission to improve the quality, efficiency, and scalability of Trust and Safety operations, while working in line with Thumbtack's goals and values.
About the Role
As a Sr. Program Manager for Trust and Safety, you'll be responsible for evaluating global policies and operational processes, identifying experience obstacles and process inefficiencies, building outlines and workflow maps, and project managing initiatives to completion. You'll collaborate with internal leadership and cross-functional teams (Legal, Product, Engineering, Marketing, Support Operations, Enablement, etc.) on updates and solutions to improve the Thumbtack user experience and the Trust and Safety organization's global policies, operational processes, and documentation.
This new hire will be prioritized for leading planning, collaboration, and execution with our Critical Escalations and Data Privacy team, as well as our Incident Operations.
Your Responsibilities
Promote safety for users on Thumbtack by completing quarterly projects to improve the quality and efficiency of Trust and Safety programs and operations:
Plan and prioritize, factoring in all dependencies and deliverables.
Use data to inform your decisions, devise a strategy, and mitigate risks.
Optimize processes, create new policies, and cascade changes.
Build expertise quickly in any specialization related to your assignments.
Look out for gaps, redundancies, pain points, etc. and take responsibility.
Uncover root causes and implement solutions with minimal guidance.
Follow-through on plans while communicating with stakeholders from all different levels and departments and holding contributors accountable.
Adapt to unforeseen circumstances and drive results despite obstacles.
Maintain and update significant Trust and Safety programs like the Thumbtack Guarantee, the Thumbtack Solution Center, the Non-Discrimination Policy, Data Privacy compliance, Dispute Mediation, Anomaly Detection, etc.
Collaborate with Product, Engineering, Legal, Enablement, Sales, Marketing, and Operations (Trust and Safety, Customer Service, Refunds), etc. as needed to align on the Trust and Safety vision, requirements, and enforcement strategies.
Become a subject matter expert on our global Trust and Safety policies, processes, and procedures and take ownership for seeking solutions with appropriate parties whenever you identify issues.
Draft standard operating procedures (between 10 to 50 pages), regularly write project charters, utilize various project management frameworks and roadmaps, present findings/recommendations, etc.
Manage stakeholders with clear, direct, detailed, organized, adaptable, and persuasive communication (verbal and written).
What you'll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
4-6 years in program management, policy or project management, and can lead complex projects to successful outcomes (impacting approx. 10 to 100+ people).
Bachelor's or Master's degree with applicable knowledge. (We're open to applicants with comparable work experience in lieu of a degree.)
Track record of analytical decision-making and problem-solving skills, which includes executing/driving solutions forward yourself.
Has written detailed, organized proposals, policies, processes, workflows, etc.
Strong communicator with the ability to explain your findings and recommendations to various stakeholders and audiences.
Can quickly build expertise, absorb details, and adapt to shifting priorities.
Excellent communication, collaboration, and interpersonal skills and responds to new/complex situations with curiosity, creativity, and empathy.
Bonus points if you have
Experience in Trust and Safety, dispute resolution, sensitive topics/escalations
Experience with Waterfall or Agile Methodology
Lean/Six Sigma or other Project Management Professional Certification
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.
For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $119,00 - $154,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
For candidates living in all other US locations, the expected salary range for this role is currently $101,150 - $130,900. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Benefits & Perks
Virtual-first working model coupled with in-person events
20 company-wide holidays including a week-long end-of-year company shutdown
Library (optional use collaboration & connection hub) in San Francisco
WiFi reimbursements
Cell phone reimbursements (North America)
Employee Assistance Program for mental health and well-being
Learn More About Us
Life @ Thumbtack Blog
Virtual-First is Here to Stay
Follow us on LinkedIn
Meet Our Pro Advisory Board
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************.
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .
Staff Product Designer, Ads Platform
Remote or Los Angeles, CA Job
Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
* Flexible Remote Model: This role is a hybrid role. The business will require onsite engagement weekly while offering flexibility to work from home. Onsite/Remote depends on the business needs and priority of onsite business meetings, and working from home in low-engagement days/weeks.
We are seeking a highly ambitious, visionary, and systems-minded Staff Product Designer to join our world-class Ads Experience Design Team. In this role, you will partner with the Ads Platform Product Architect to envision the end-to-end advertising ecosystem for Netflix. Your deep expertise in the advertising domain will make you a strategic partner to our product, engineering, business, and sales teams, driving the execution of Netflix's ads strategy.
You will lead as a domain expert within our product design team, delivering a delightful, engaging, and relevant ads experience for Netflix members. This hybrid-friendly role offers flexibility, with weekly onsite presence required to collaborate with stakeholders in Los Angeles and Los Gatos, CA - with quarterly travel to New York, NY. Candidates located in California or the Pacific time zone are preferred, but exceptions can be made for the right candidate.
The Team
We recently launched a new ad-supported tier to offer our members more choice in how they consume their content. Our new tier allows us to attract new members at a lower price point, while also creating a compelling path for advertisers to reach audiences that are deeply immersed.
Our Ads Platform XD team designs technology, workflows, and capabilities that power Netflix's advertising business. We also design the foundational capabilities and technology for the next-generation of Netflix experiences, like Live entertainment.
We design the advertising systems and integrations that power the delivery of ads using our world-class content delivery ecosystem. We deliver ads in a manner that's thoughtful of our members' viewing experience and drives great outcomes for advertisers.
Our team is growing quickly, and yet faced with the ambitions of building highly performant advertising systems and delivering high impact to our business by monetizing our incredible slate of content. As one of the newest entrants in the Connected TV advertising space that's rapidly growing, we seek to build unique value propositions that differentiate Netflix from other ad-supported streaming services.
Our team's primary superpower is the ability to design creatively and collaboratively in highly technical environments - from core services that power Netflix's streaming technology to industry-leading partnership platforms.
You'll be the most senior design domain expert who architects the ecosystem for these experiences and partnerships. More specifically, you'll be a critical part of one of the most talented and trailblazing design teams in the world.
Why You'll Love Our Team
* We're big on individual responsibility and smart on process.
* Work with stunning, supportive designers on problems that matter.
* Top of market compensation and benefits, flexible time off, and work-life-balance.
* Flexibility to balance work-from-home and in-office work, so long as you're able to be onsite for meaningful moments of collaboration.
* Freedom and flexibility to craft your own design workflow, while harnessing Netflix's world-class design system and tooling.
* Meaningful financial support for further education and professional growth.
* An inclusive environment to help you do your best work and feel genuinely supported.
What You Will Do
* Partner with the Product Architect to envision the future of Netflix's advertising business.
* Execute large scale product strategy across multiple concurrent workstreams, ensuring your partner teams are aligned on direction and goals.
* Influence advertising business strategy at the Director and VP levels, across product and business teams.
* Lead the design and execution of platform technology that powers Netflix's ads experience.
* Identify, research, and drive strategic initiatives that enable ads for our members.
* Craft business strategy and design briefs that provide business, design, and engineering clarity for critical initiatives.
* Collaborate with engineers, product managers, data scientists, tech writers, and business teams to develop and iterate upon new concepts and facilitate product execution.
What We're Looking For
* Team-First: A palpable excitement for craft excellence and team culture that will amplify our team's velocity, performance, and camaraderie.
* 12+ years as a Product Designer (or equivalent experience) in the B2B2C space, leading high-impact initiatives from concept to execution in technical business areas.
* 6+ years developing advertising domain expertise across platform and consumer-facing roles.
* Deep product understanding of advertising ecosystems in the CTV environment.
* Fluent with advertising nomenclature, operations, and Live streaming technology.
* Proven executive influence in shaping business strategy at the Director and VP levels.
* A versatile portfolio that showcases deep advertising domain experience, interaction and problem solving skills - specifically with initiatives that have ecosystem-wide impacts.
* Mastery of complex workflows designed to scale across diverse, global operations teams.
* Experience contributing to and consuming component-based design systems.
* Excellent communication skills that excite stakeholders and articulate a vision.
* Highly organized with meticulous attention to detail (e.g writing documentation to support your design decisions).
Even Better:
* Exceptional storyteller: you are able to communicate business strategy to an executive audience through visual and nomenclature expertise.
* Ad tech domain architect: you've developed expertise in delivering advertising technology to a global audience.
* Experience working with complex internal systems, data platforms, and highly technical environments (like API platforms).
* Experience leading design strategy for B2B2C ads platform initiatives (e.g. influencing product direction through the lens of experience design).
* Deep experience in SVOD and/or Live streaming ecosystems: you either worked directly or adjacently with products that deliver a Live experience (like sports) to a globally distributed audience.
Compensation Range:
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $240,000 - $725,000
Benefits:
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.
See more detail about our Benefits here.Netflix is a unique culture and environment. Learn more here.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Web UI Engineer (L5), Games UI
Remote Job
Netflix is one of the world's leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Role
Who We Are
Netflix is one of the world's leading entertainment services, with over 230 million paid memberships in over 190 countries. We are passionate about delivering joy to hundreds of millions of Netflix members worldwide, whether traveling to a remote location or at home with family. In addition to great shows and movies, our membership now includes exclusive access to a growing portfolio of high-quality games.
The Games UI team is responsible for the platform UI across all devices that Netflix is available, including discovery experiences and in-game platform functionality. We also own a standalone phone controller app on iOS that plays Games on TV. The team is passionate about bringing a new kind of ✨joy✨ to hundreds of millions of Netflix members worldwide, whether traveling to a remote location or at home with family.
We seek a senior Web UI engineer to innovate and build the next generation of games platform UI. This high-impact role enables delivering delightful experiences to Netflix subscribers across multiple canvases. Our responsibilities include working on large-scale A/B tests of features - ranging from highly visible product experiences to core infrastructure that enables existing and future innovations. We care deeply about UI performance, quality, and accessibility of Netflix Games experiences. To bring new kinds of engaging and interactive experiences to life, we partner closely with many cross-functional teams, including product management, experience design, and creative production.
Who You Are
+ A UI expert who is passionate about building intuitive and seamless user experiences.
+ A Javascript expert with experience working with Typescript and React.
+ Self-starter comfortable with identifying opportunities and driving forward-looking technical roadmaps.
+ Effective at developing strong relationships with cross-functional teams through clear communication.
+ Take a thoughtful, practical approach to problem-solving that considers tradeoffs and avoids over-engineering.
+ Strive to elevate the knowledge and skills of yourself and others in a way that fosters an inclusive, collaborative environment.
+ Exceptional coding skills can navigate different languages and technology stacks.
+ Deeply care about the quality & performance of the product shipped.
What You Will Do
+ Collaborate cross-functionally with product, design, and engineering partners to build delightful and accessible user experiences.
+ Build UI systems for members to discover and play games on the Netflix platform.
+ Architect maintainable, performant Web client code with documentation that developers can leverage on other teams.
+ Help drive client code consistency and simplicity to accelerate A/B experimentation velocity and maintain high product quality.
+ Architect code for testability and write automated tests to help uphold product quality on a high commit volume code base.
+ Keep a pulse on cutting-edge Web and TV technologies and software engineering practices, and modernize the code base to accelerate innovation velocity while upholding high product quality.
Learn More
+ We believe safe spaces where everyone can be their authentic selves is the key to a successful team so we welcome and embrace all identities, cultures, and backgrounds.
+ Our US-based team is happy to embrace remote work.
At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of Netflix is typically $270,000 - $720,000.
This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here (********************************* .
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.
Product Manager, Content Data Foundations
Remote or Los Angeles, CA Job
Netflix is the world's leading entertainment services with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. As our slate of original productions and licensed content continues to grow, we must scale the technology solutions we use to manage content and operational data to meet the changing needs of the business.
The Content and Business Products team builds the technology to scale Netflix's content operations from concept to streaming. We're looking for a technical Product Manager to lead the evolution of the platforms that enable Netflix to discover, onboard, and manage the best vendors and world-class talent. In this role, you'll be responsible for our Resource Data Platforms, ensuring they provide reliable, real-time data about talent and vendors to power critical content operations and drive informed decision-making. Your work will directly impact our ability to source and collaborate with top-tier partners, ultimately driving the creation of captivating stories that resonate with our global audience.
This role can be based in our Los Angeles or Los Gatos offices. There is also the option to be based remotely from the West Coast/PST working hours. Some travel will be required if remote-based.
What you'll be doing
* Define and execute a comprehensive product strategy for the Resource Data Platforms that support our content and business products, ensuring they deliver accurate, reliable, and well-governed talent and vendor data.
* Translate the strategy into a product roadmap that balances the needs of our partner teams and prioritizes what is most impactful for our data customers and the business.
* Lead the definition, design, and operationalization of technology solutions focused on enhancing data quality
* Manage products from concept to launch, delivering features iteratively to solve the business challenges before you.
* Create strong partnerships with Netflix data users and product teams, establishing continuous feedback loops to better understand their problems
* Build a deep understanding of upstream/downstream systems and processes and how they should shape data model design and impact adjacent systems.
* Engage and thrive in a healthy debate of ideas and communicate your vision and strategy broadly throughout the organization
* Define how we will measure the success and effectiveness of our products and drive the execution and continuous evaluation of those metrics
Qualifications
* 4+ years of Product Management experience with a proven record of successfully launching and scaling platforms.
* Proven track record of successfully managing B2B2C or B2B technical products throughout the product development lifecycle.
* Demonstrated passion for data platforms, data experience, tools, workflows, and/or data infrastructure
* Ability to effectively prioritize and articulate your product roadmap across business functions and geographies
* Comfortable working with ambiguity. This role is fluid, and will frequently evolve based on partner, strategy, and product priorities
* Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives
* Ability to inspire, motivate, and lead teams of designers, engineers, and business partners
* Comfortable applying a combination of qualitative and quantitative methods to define success
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120-515k.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
Senior Data Scientist, Product (Marketplace)
Remote Job
A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes - knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry - we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.
Thumbtack by the Numbers
Available nationwide in every U.S. county
Over 85 million projects started on Thumbtack
More than 11 million 5-star reviews and counting
Pros earn billions on our platform
1000+ employees
$3.2 billion valuation (June, 2021)
About the Data Science Team
The Data Science team empowers Thumbtack to use data to guide business decisions. We collaborate with partners across the company to solve the most analytically challenging problems -- everything from informing how we set prices across almost a thousand local services categories, to evaluating the impact of a new business model on company performance, to identifying early predictors of high-quality customers. We are a tight-knit, intellectually curious team that is committed to improving Thumbtack and improving each other.
About the Role
Data Scientists at Thumbtack are empowered early on to leverage their critical thinking, interpersonal, and technical skills to make a positive impact on the company. Data Scientist embed with product teams to support new product feature launches, study the economics of our massive and dynamic marketplace, and help inform strategy. As a Data Scientist, you'll be the person responsible for all the analytical needs of an entire team of engineers, designers, and product/marketing managers -- helping empower the team and Thumbtack more broadly to build the best product, as quickly as possible.
Responsibilities
Propose and conduct quantitative research into key user behaviors, product flows, and business trends; based on analysis and in collaboration with cross-functional partners, identify potential new opportunities and next steps for the product team
Design and analyze experiments and other tests for causal inference, in collaboration with engineers, applied scientist, and economists
Partner with product managers, engineers, etc. to help scope new features, e.g., scenario modeling for possible impact on key metrics, make recommendations on business logic of new features, etc.
Define and monitor key metrics; investigate changes in metrics and propose next steps
Develop topic area expertise, e.g., develop a deep understanding of how Thumbtack search works and interacts with other systems
Contribute to our team and company data culture through accessible data table design and maintenance
Collaborate with, mentor, and help recruit team members
What you'll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
5+ years of experience in data science, analytics or economics
Experience managing stakeholders with competing priorities in areas such as Product Management, Design, Engineering and Marketing
Experience scoping, analyzing, and communicating results of experiments
Expert in SQL
Strong communication skills and ability to build strong relationships cross-functionally and with leadership
Bachelor's, Master's, or Doctoral degree in a technical area such as: Statistics, Engineering, Analytics, Math, Computer Science, Operations Research, Economics
Bonus points if you have
A well-balanced combination of big-picture thinking, ability to thrive in ambiguity, exceptional problem solving skills and patience to teach others and uphold a high bar
Experience working on a 2-sided marketplace
Proficient in one of Python or R
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $147,300 - $190,600.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $132,600 - $171,600.
For candidates living in all other US locations, the expected salary range for this role is currently $125,200 - $162,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Benefits & Perks
Virtual-first working model coupled with in-person events
20 company-wide holidays including a week-long end-of-year company shutdown
Library (optional use collaboration & connection hub) in San Francisco
WiFi reimbursements
Cell phone reimbursements (North America)
Employee Assistance Program for mental health and well-being
Learn More About Us
Life @ Thumbtack Blog
Virtual-First is Here to Stay
Follow us on LinkedIn
Meet Our Pro Advisory Board
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: ***************************.
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at ********************************** .
Product Operations Lead - Commerce Lifecycle & Platform
Remote or Los Gatos, CA Job
Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
About the Role:
The Netflix Product Operations team is seeking a Product Operations Lead to join our team. You will partner with a cross-functional leadership team to oversee a portfolio of projects and drive cross-functional teams to meet the objectives for the Commerce Lifecycle & Platform product domain. You will directly lead portfolio management efforts related to annual planning, roadmap management, OKR & project tracking, and cross-functional collaboration.
This role is based in our Los Gatos office (preferred) in a hybrid model, but we are open to remote candidates on the West Coast. If remote-based, some travel to Los Gatos will be required.
Responsibilities:
* Partner closely with Product Management and cross-functional leaders to successfully deliver on objectives of the product domain.
* Lead all operational activities in close coordination with the Product Management Lead.
* Conduct portfolio management activities across a variety of cross-functional projects.
* Lead project and OKR tracking discussions and create related artifacts.
* Help facilitate cross-functional collaboration and communication across the product domain by designing and facilitating an operating rhythm of meetings and reporting.
* Develop and implement the operating framework for the product domain, including establishing the proper meeting cadence, responsibilities framework, and stakeholder alignment activities.
* Lead process improvement initiatives to maximize efficiency across product development initiatives.
Must-Have:
* 10+ years of applicable program management experience in a Product organization
* Experience in product development for Commerce workstreams
* Experience overseeing portfolios of projects consisting of 50+ team members
* Experience with a variety of product development processes and methodologies
* Experience standing up new product development and cross-functional processes
* Demonstrated ability to build project plans for complex, cross-functional projects
* Experience with projects involving a balanced mix of Data Science, Engineering, Design, and Customer Insights.
* Strong conflict resolution and negotiation skills and the ability to manage in an environment of ambiguity with a diverse range of partners
* Communication skills to clearly articulate your concepts and evangelize on their behalf
* Experience with a variety of project management and product development tools
* People management experience is a plus.
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $70,000-$370,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.