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Human resource advisor skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Vinh Nguyen Ph.D.,

Bruce Boucher

Below we've compiled a list of the most critical human resource advisor skills. We ranked the top skills for human resource advisors based on the percentage of resumes they appeared on. For example, 12.4% of human resource advisor resumes contained customer service as a skill. Continue reading to find out what skills a human resource advisor needs to be successful in the workplace.

15 human resource advisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how human resource advisors use customer service:

Contribute to improved customer service and company success by identifying and acting up needs with accurate and timely information.
Delivered outstanding customer service to the business customers and provided candidates with superior assistance during the process.

2. Performance Management

Here's how human resource advisors use performance management:

Liaised with managers in ensuring Performance Management Cycle is adhered to, and follow up of any resulting Performance Development/Improvement Plans.
Optimized workforce performance by partnering with and coaching managers on employee development needs and designing and implementing performance management interventions.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how human resource advisors use payroll:

Developed resolutions, policies and procedures, and developed variable payroll programs to encourage optimum resource utilization and retention.
Prepared HR documents for orientation and exit interviews, conducted orientation and exit interviews on payroll information.

4. Employee Engagement

Here's how human resource advisors use employee engagement:

Analyzed employee engagement culture survey data, provided recommendations and created initiatives to address results.
Maintain positive employee relations, develop employee engagement initiatives and promote involvement.

5. HRIS

Here's how human resource advisors use hris:

Support and drive client utilization of the HRIS application via a dedicated support model and personalized one on one training.
Partnered with Compensation, HRIS, and Benefits to provide information and guidance on issues that affect field operations.

6. EEO

Here's how human resource advisors use eeo:

Developed and conducted training such as EEO and Personnel Policy Overview for all levels of employees, including upper Management.
Maintained AAP and EEO programs; provided assessments based on annual HR scorecard to assess managers' goal attainment.

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7. PowerPoint

Here's how human resource advisors use powerpoint:

Assisted with PowerPoint presentation development, poster presentation development, and oratory contest preparation for the national conferences.
Experienced in utilizing computer programs such as Word, Excel and PowerPoint.

8. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how human resource advisors use continuous improvement:

Conduct exit interviews and analyze data to recommend improvement or corrective action and continuous improvement.
Review data and makes recommendations to management for corrective action and continuous improvements.

9. Shared Services

Here's how human resource advisors use shared services:

Assisted in the coordination of a legal entity merger and restructure of Operations from the Private Banking business to Shared Services.
Managed complex and escalated client HR issues in a Shared Services environment.

10. Labor Relations

Labor relations refer to the relationship between the employer and its employees. It usually deals with labor-management wherein it focuses on the collective bargaining agreement regarding work between the union of the employee in making decisions for the organization. On the other hand, findings mean the proper wages, hours of duty, working conditions, safety, and employee protection while at work, grievances, and other related concerns.

Here's how human resource advisors use labor relations:

Worked closely with the Labor Management department for guidance on Labor relations within company department.
Directed and supervised activities related to employment, labor relations and employee relations.

11. Process Improvement

Here's how human resource advisors use process improvement:

Improved return-to-work rates and reduced employer costs by spearheading process improvements related to internal workers' compensation and disability claims programs.
Managed development and deployment of new releases that delivered ongoing process improvement and new functionality.

12. Workforce Planning

Here's how human resource advisors use workforce planning:

Advised and counseled all management levels in workforce planning that included strategic planning, restructuring and reclassification of positions.
Analyzed data workforce planning & diversity data & made recommendations to management.

13. Exit Interviews

Exit interviews are meetings conducted by management representatives with employees who are separating from the company. These interviews act as a measurement scale to assess the individual's overall experience with the organization. Having a standardized procedure of exit interviews helps the company to manage risks effectively. It can increase employee retention, engagement and helps to decide what decisions are fruitful and what aren't inside the organization.

Here's how human resource advisors use exit interviews:

Conducted new hire orientation and exit interviews to cover policy and benefits review, retirement education, and benefit continuation.
Performed exit interviews, floor visits, and generated regular senior management information reports that supported business decisions.

14. Organizational Development

Here's how human resource advisors use organizational development:

Champion various Organizational Development / Change Management initiatives designed to improve operational efficiency and ensure business objectives are met or exceeded.
Collaborated on organizational development initiatives by analyzing performance metrics, city policy, state and federal law.

15. Employment Legislation

Here's how human resource advisors use employment legislation:

Assisted in providing management and employees with direction on internal and external resolution processes and employment legislation matters.
Maintained current knowledge of federal, state, and local employment legislation/regulations.

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What skills help Human Resource Advisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on human resource advisor resumes?

Dr. Vinh Nguyen Ph.D.

Professor of Business Administration, Coe College

The most important skills for new graduates, particularly for HRM majors, are adaptability and problem solving. The ability to continuously learn and change is critical during this crisis and with on-going technological advancements. A willingness to face any problems and to find creative solutions is also highly desirable in this changing world. Thus, people who are highly aware and possess a growth mindset will stand out in the labor market.

What soft skills should all human resource advisors possess?

Bruce Boucher

Lecturer and Director, Professional Master of Human Resource Program, Utah State University

Being an Entrepreneur of Talent, being comfortable working in teams, enlisting trust through actions, being empathetic.

What hard/technical skills are most important for human resource advisors?

Bruce Boucher

Lecturer and Director, Professional Master of Human Resource Program, Utah State University

HAVE to know the HR basics. Experience with HRIS, Benefits renewals, pay, etc. REALLY know coaching and a variety of tools available to aid the business and the human capital.

What human resource advisor skills would you recommend for someone trying to advance their career?

Dr. Michael Pasquale Ph.D.

Professor of Linguistics, Humanities Division Chair, Cornerstone University

Graduates should continue to develop expertise and fluency in their language learning and development. They should focus on developing language fluency in the career areas they are pursuing. For example, they should read extensively and listen to podcasts in their target language to understand the field and how to use the language fluently and effectively in those contexts.

What type of skills will young human resource advisors need?

Paul Johnson Ph.D.

Associate Professor, Bowling Green State University

Educational leaders will need to be adept at leading staff to address the needs of the whole child; the academic, the social, and the emotional, with a special focus on the academic. To accomplish this, leaders must be excellent communicators and group facilitators who "listen before they lead" staff toward the district's vision and mission.

Do you want to know more?

List of human resource advisor skills to add to your resume

The most important skills for a human resource advisor resume and required skills for a human resource advisor to have include:

Customer Service
Performance Management
Payroll
Employee Engagement
HRIS
EEO
PowerPoint
Continuous Improvement
Shared Services
Labor Relations
Process Improvement
Workforce Planning
Exit Interviews
Organizational Development
Employment Legislation
Employee Development

Employment Law
Succession Planning
Corrective Action
Career Development
Conflict Resolution
FLSA
Mediation
Leadership Development
Disciplinary Actions
Training Programs
Management System
Recruitment Process
Background Checks
FMLA
Professional Development
SharePoint

Cobra
ADP
State Laws
Applicant Tracking Systems
PeopleSoft
Open Enrollment
Selection Process
Benefits Administration
Policy Interpretation
Hr Administration
I-9
UK
Kronos
DOD

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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