Human resources administration manager job description

The Human Resources Manager, Administrative Operations contributes to the mission of Plymouth Housing by effectively managing the HR operations and compliance through a full scope of functional areas including Benefits Administration, Leaves and Reasonable Accommodation Management, Compensation Administration, Health & Wellness, and COVID-related activity. This position drives high quality operations through policies, programs, and processes that align with best practices and uphold regulatory compliance. Working closely with the Human Resources Manager, People Operations, the position directs the Operations team to provide outstanding customer service through the delivery of quality, timely, and accurate information. The Human Resources Manager, Administrative Operations plays a vital role in supporting an equitable and inclusive organizational culture and fostering a positive employee experience.

This position is a regular full-time, benefited, position. This is a Hybrid Position.
ESSENTIAL JOB FUNCTIONS:


(Responsibilities, accountabilities, and competencies; may not include all duties of this job)


Team Management 50%


Supervise assigned team members providing direction, guidance, support, and coaching. Establish clear areas of individual responsibilities and performance expectations. Ensure team cohesion and seamless collaboration between operational functional areas in tandem with payroll as needed. Model effective HR consultation techniques and practices. Promote creative problem-solving and effective negotiation. Support staff development through training opportunities, special projects, and stretch assignments.


Administrative Operations Management 50%


Focus on providing a positive, people-centric experience for employees and managers. Lead team in identifying opportunities to optimize HR operational efficiency and effectiveness by clarifying processes, leveraging systems and tools, and improving ongoing communication. Update, develop, and implementing standard operating procedures (SOPs) by documenting process to ensure clarity, consistency, and alignment among the functional areas. Collaborate with HR Manager, People Operations to create guidelines and supporting materials for processes both internal to HR team and external for managers and employees. Keep updated on the latest best practices, tools, and technology to monitor, audit, and ensure ongoing compliance with employment regulations. Work closely with HR Manager, People Operations to develop a process for obtaining feedback about service delivery, establishing metrics, and analyzing result to identify opportunities for improvement. Promote an HR Team environment by partnering with the HR Manager, People Operations to develop strong lines of communication between the team members with a focus on customer service impact. Ensure timely and accurate delivery of state and federal reporting including but not limited to EEO, OSHA, and ACA. Develop relationships with benefit broker to analyze utilization and develop strategic recommendations for benefit plans that aligns with the compensation philosophy. Understand and analyze HR data and establish regular reporting to determine relevant trends, respond to leadership data requests, and improve decision-making. Act as the first escalation point for the Administrative Operations team. Look into the escalations, identify the root cause, and implement change to avoid future reoccurrences. Advise leadership of critical matters. Keep CHRO and HR Director informed, in a timely matter, of any issues, which may present potential risk, impact the policies, or interfere with the accomplishment of organizational goals. Interact directly with staff and managers to resolve complex issues, answer questions. Provide expert knowledge, support, and coverage to assigned functional areas, as needed. Performs other related duties, as required.


ESSENTIAL JOB QUALIFICATIONS:


(Any equivalent combination of knowledge, skills, abilities, education, and experience)


Education:
Bachelor's Degree in Human Resources, Business Administration or related field or equivalent combination of education and relevant work experience.


Experience:
Minimum five (5) years' senior level Human Resources generalist experience with two (2) years' management experience.


Knowledge, Skills, and Abilities:


Committed to working toward diversity, equity, and inclusion in providing services to tenants and working with Plymouth staff. Able to communicate and work effectively with a diverse group of voices in support of Plymouth's goal of being an anti-racist organization. Broad range of human resources operations knowledge and practical experience. Adept at working with an HRIS and identifying opportunities to leverage technology to improve efficiency. Strong knowledge of and ability to apply federal, state, and local employment laws and regulations. Demonstrated ability to manage multiple projects or programs - work prioritization, planning, and coordination across teams. Strong analytical skills, comfortable with large data sets, and able to extract business insights from analysis. Skillful at relationship building and collaboration with all levels of staff, community partners, and others. Strong facilitation, negotiation, and conflict-resolution skills. Perseverance in tackling tough decisions with creativity and reasonable risk-taking. Ability to lead and thrive in a dynamic environment of change and challenge. Clear written and verbal communication skills. Strong organizational, time and project management skills. Ability to maintain a high level of discretion and confidentiality. Intermediate to advanced level of proficiency in MS Excel, Word, and PowerPoint.


Desired Qualifications:


Experience working in a nonprofit environment is desired. Experience working in a union environment is desired. Certifications such as PHR, SPHR, GPHR, SHRM-CP, or SCP are valued.



COVID-19 Vaccination Requirement



Plymouth Housing employees are required to be fully vaccinated against COVID-19.

As a condition of employment, new hires will be required to:

submit proof of vaccination, or have an approved request for medical or religious exemption and an approved accommodation.

People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).

The Human Resources Manager is responsible to provide oversight and leadership for the Human Resources department to support the mission of NEA Baptist Health System. Will coordinate the daily activities of the HR Representatives, Department Assistant, and Recruiter. Will work closely with the Director to oversee the organization's HR function to include recruitment, onboarding, retention, engagement, employee relations, compliance, and performance management.
Job Responsibilities:

Provides overall day-to-day operational oversight for HR team working closely with Director of HR to include deployment of recruitment/retention strategies, performance management program, employee relations and problem resolution initiatives, reward and recognition programs, and employee engagement.

Partners with operational leaders and NEA Baptist team members to strengthen HR infrastructure through continuous improvement, productivity, and service excellence.

Researches issues and provides guidance to include, but not limited to, supporting both management and staff in the interpretation of policies, assisting in employment/recruitment process, benefits and salary administration, managing/conducting new employee orientation and other training offerings.

Monitors compliance with HR policies to ensure fair and consistent terms and conditions of employment and adherence to all applicable state and federal standards/guidelines/laws.

Works with management on performance issues, manages progressive corrective actions and terminations, and oversees unemployment compensation process to include providing responses and representing the organization in hearings.

Works with the Director to analyze HR data to include recruitment/retention and turnover trends, performance management outcomes, engagement data, and other pertinent HR metrics to enhance operational effectiveness and workforce efficiencies.

Assesses HR operations, services and program delivery, identifies opportunities for cost reduction, performance improvement and enhanced efficiencies by regularly monitoring the accuracy, completeness, and timeliness of work and related HR work processes. Recommends improvement strategies as needed.

Maintains updated personnel records/files to ensure files are complete and all licensure, registration and/or certification requirements are met on staff as appropriate to ensure compliance with state, federal, and regulatory agency guidelines and/or job specifications.

Conducts training programs as needed to provide management and staff development; provides communication and informational presentations to update NEA Baptist team on applicable HR programs, benefit changes, regulatory guidelines such as ADA, FMLA, OSHA, Harassment, etc.

Participates in or leads multi-disciplinary committees to support health system operations and performance improvement activities.

Champions Baptist culture and values; promotes a highly engaged and productive work environment.

Performs related responsibilities as required or directed.

Qualifications:

+ Bachelor's Degree in Human Resources, Business or related field.

+ 5 years' human resources experience with demonstrated success in all facets of HR operations to include the management of a variety of HR projects, leading teams, and providing leadership and guidance working with operational leaders and key stakeholders addressing/resolving complex HR and legal issues. 3 years' healthcare experience.

+ Experience working in a hospital and/or an ambulatory care setting or for a large physician group practice strongly preferred.

+ Strong internal and external customer service focus. Knowledge of HR regulatory standards and employment laws to include but not limited to Title VII, ADA, FMLA, Workers' Compensation, FSLA. The ability to manage multiple priorities simultaneously - oriented on results. Excellent organizational and interpersonal skills. Must be very detail oriented. Success in driving effective employee relations, retention and employee engagement strategies. A strong focus on problem resolution and working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate outcomes.

Job Summary:

Position: 1356 - Manager-Human Resources

Facility: BMH-NEA Hospital

Department: JO HRD Administration NEA Baptist Jonesboro

Category: Human Resources

Type: Non Clinical

Work Type: Full Time

Work Schedule: Days

Location: US:AR:Jonesboro

Located in the Jonesboro and Northeast Arkansas metro area

IND123 REQNUMBER: 9013

Our Human Resources Department is focused on ALDI’s most valuable asset: our people. With teams including Administration, Employee Communications, Payroll & Benefits, Human Resource Information Systems, Legal, Risk & Security, Recruitment and Training & Development, HR makes sure that ALDI continues to employ talented and motivated people that are focused on preserving the supportive culture we're known for.

In this role the HR Administration Manager will be responsible to manage and administer ALDI employment-related policies and procedures, including those found in the Employee Handbook. This role will also manage the optimization of HR process workflows, support process change management, lead mid to small-scale projects and assist with large-scale project implementations related to HR policies, procedures and laws. They work with various teams including Payroll, Benefits, HRIS & Legal and heavily partner with business leaders and HR Leadership for implementation approval and execution. The ideal candidate has experience leading a team, understands the development and maintenance of HR policies & procedures that impact company success, and project management. An educational background in human resources management, project management or relevant field is preferred.

Full-Time
Naperville, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week).


Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.


• Supports large-scale, national rollouts from initiation to close, managing specific HR components, identifying and mitigating risks, while developing and executing deliverables.
• Evaluates large-scope policy and procedure proposals, including additions and/or revisions, escalating to HR Leadership and business partners for implementation approval and execution.
• Determines and assigns tasks to project team members, monitoring completion of project milestones and communicating to the larger working group(s), as needed.
• Assures the training, development, and performance of their team’s staff to retain a motivated, professional workforce that achieves their career objectives.
• Recruits and recommends qualified employees for their team’s staff positions.
• Approves all time-off requests for direct reports.
• Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; evaluates performance and achievement of expectations and desired results; resolves internal or external barriers that prohibit successful goal achievement.
• Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees.
• Cultivates strong and positive working relationships with internal and external stakeholders to support successful implementation, adoption, and integration of strategic plans.
• Assesses and recommends appropriate staffing levels, including advising Leadership on the advancement, discipline, termination and training for direct reports.
• Identifies considerations and proves overall recommendation(s) on HR matters to Leadership, as needed.
• Consults with leadership on the development of their team's strategy.
• Advises leadership to source external vendors for applicable services when appropriate.
• Liaises with regions to ensure timely and efficient communication flow.
• Consults with the business to effectively design and streamline applicable processes within the organization.
• Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership.
• Oversees and manages completion of team’s assigned projects, communicating the identification of dependencies and how project outcomes affect other areas of the business; mitigating project issues and/or risks, reviewing the associated impact to the project scope, timelines and resources.
• Supports team’s establishment of priorities among tasks, deliverables, resources and schedules, ensuring overall alignment and coordination within all project deadlines.
• Manages the development and implementation of new and/or revised policies and procedures; including overseeing the preparation and maintenance of the Employee Handbook.
• Reviews the team’s proposed solutions for project reporting needs to ensure overall ROI is identified and is effectively and efficiently communicated to Leadership and various business partners.
• Manages overall standard operational procedures for team, including project documentation, monitoring collaboration between all team members to maintain an ongoing resource library.
• Remains current on new federal, state, and local legislation and regulatory ruling impacting Human Resources, recognizing developing trends within the industry and liaising with the Legal team to identify the overall impact to the company.
• Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
• Identifies cost-saving opportunities and potential process improvements.
• Serves as the primary link between their team’s staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.
• Other duties as assigned.


Job Qualifications:
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.


• Managing Self: Seeking feedback, reflecting upon personal behaviors and looking for growth opportunities. Displaying composure, resilience and a positive approach to work.
• Communicating with Impact: Communicating clearly and effectively in written, non-verbal and verbal communication to inform, inspire, motivate and influence. Appreciating the importance of listening, empathy and respect.
• Cooperating with Others: Creating and maintaining mutually beneficial relationships with internal and external stakeholders. Actively consulting, managing conflict and appreciating alternative perspectives and cultures.
• Leading People: Fostering a cooperative leadership style that empowers and motivates. Providing clear expectations and direction. Developing people in their roles and supporting future growth.
• Driving Decisions and Results: Showing ownership by making informed decisions, executing efficiently and taking responsibility for results. Pursuing goals and taking initiative. Using market awareness to better meet the customers' needs (internal and external).
• Managing Change: Demonstrating flexibility and embracing changes to adapt to shifting business needs and emerging technologies. Identifying opportunities for business improvements. Effectively implementing changes in alignment with business goals.


Job-specific Competencies:
Knowledge/Skills/Abilities


• Ability to recommend, interpret, and/or apply company policies and procedures.
• Gives attention to detail and follows instruction.
• Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports.
• Understands the history, strategy, organizational authority, interdependence of job duties, products, systems, and services of the company.
• Conflict management skills.
• Ability to establish budgets considering all relevant variables and current financial plans.
• Ability to plan for and use funds to maximize the value of the financial resources of the organization.


Education and Experience:


• Bachelor's Degree in Business, Human Resources, or a related field required.
• A minimum of 5 years of progressive experience in Human Resources and retail operations required.
• Or, a combination of education and experience providing equivalent knowledge.


Physical Requirements:


• Work is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.


Travel:


• No travel required.
ALDI offers competitive wages and benefits, including:
401(k) Plan Company 401(k) Matching Contributions Employee Assistance Program (EAP) PerkSpot National Employee Discount Program
In addition, eligible employees are offered:
Medical, Prescription, Dental & Vision Insurance Generous Vacation Time & 7 Paid Holidays Short and Long-Term Disability Insurance Life, Dependent Life and AD&D Insurance Voluntary Term Life Insurance
Click here to learn more about the benefits ALDI has to offer


ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.