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Human resources administrative assistant skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Dr. Vickie Hall,

J. Adam Shoemaker Ph.D.

Human resources administrative assistant example skills

Below we've compiled a list of the most critical human resources administrative assistant skills. We ranked the top skills for human resources administrative assistants based on the percentage of resumes they appeared on. For example, 11.1% of human resources administrative assistant resumes contained customer service as a skill. Continue reading to find out what skills a human resources administrative assistant needs to be successful in the workplace.

15 human resources administrative assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how human resources administrative assistants use customer service:

Provided administrative support/customer service associated with department operations.
Interfaced with site offices to facilitate inquiries/complaints concerning various payroll issues, resolved complaints, and concerns to ensure excellent customer service

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how human resources administrative assistants use data entry:

Served as a data entry specialist by reviewing student information from different forms/resources and compiling data into spreadsheets.
Generated correspondence; data entry of consumer information; attention to detail for data entry accuracy;

3. Background Checks

Here's how human resources administrative assistants use background checks:

Surrendered required information to appropriate vendors in order to obtain security background checks on applicants prior to hiring process.
Conducted background checks on candidates by obtaining information from law enforcement officials and previous employers.

4. PowerPoint

Here's how human resources administrative assistants use powerpoint:

Performed administrative duties for various managers including typing Red-Letter reports, preparing PowerPoint presentations, maintaining their calenders and schedules.
Prepared PowerPoint presentations, maintained calendar and attendance recording to comply with Firms Behavior in the Workplace mandatory seminar.

5. HRIS

Here's how human resources administrative assistants use hris:

Provided support for Corporate Companies - salary/benefits/administrative; HRIS system for employee data base record maintenance.
Coordinated requested report information by utilizing HRIS system for the Human Resources Director and Managers.

6. Travel Arrangements

Here's how human resources administrative assistants use travel arrangements:

Managed correspondence, time reporting, travel arrangements, bill voucher preparation, calendar/conference planning, and other various administrative responsibilities.
Assumed responsibility for both domestic and international travel arrangements for top management and foreign partnership staff at a reduced cost.

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7. I-9

I-9 is a government verification form that indicates, whether an individual is eligible for work in the US. The form was created by the United States Department of Homeland Security division, named as the United States Citizenship and Immigration Services (USCIS) which requires that all US citizens must fill out and submit an I-9 form to start their working career in the US. An I-9 form includes a person's identification information and education credentials, that are ought to be verified by the employer.

Here's how human resources administrative assistants use i-9:

Conducted new hire orientation which included obtaining all documentation, submitting I-9 into E-Verify.
Completed New Hire Registry and verified I-9 documentation ensuring legal eligibility of workforce.

8. Administrative Tasks

Here's how human resources administrative assistants use administrative tasks:

Enhanced efficiency of daily office function by successfully performing administrative tasks and screened employment applications and maintained a schedule of interviews.
Assisted CEO with administrative tasks including preparing staff disciplinary reviews and preparing monthly Board of Director Meeting report packets.

9. Front Desk

Here's how human resources administrative assistants use front desk:

Developed efficiency-enhancing work flow/process improvements that made it possible to accommodate increasing responsibilities for our front desk staff.
Maintain front desk procedures including contact information, directions and frequently requested company information.

10. Office Equipment

Here's how human resources administrative assistants use office equipment:

Managed, monitored, provided maintenance, advise &, ordered additional replacement electronic office equipment.
Operate office equipment daily: copier, fax, label-maker/name-tag, and copy/collate/staple necessary materials.

11. Expense Reports

Here's how human resources administrative assistants use expense reports:

Supported Director of Human Resources, monitored benefits eligibility, maintained confidential employee files, prepared expense reports and monitored FMLA.
Managed and organized daily schedules, maintained database of professional contacts, managed travel arrangements and processed expense reports and invoices.

12. Provides Administrative Support

Here's how human resources administrative assistants use provides administrative support:

Job Description: o Provides administrative support including writing correspondence reports and documents.
Managed reception area and provides administrative support to Human Resource Director on all personnel matters.

13. Reference Checks

Here's how human resources administrative assistants use reference checks:

Focus meetings* Mass recruiting* Plant tour* Background and reference checks* I-9's* Developed and maintained relationship with colleges, universities and community associations
Complete full cycle recruiting for open requisitions including interview scheduling and completing background and reference checks.

14. Word Processing

Here's how human resources administrative assistants use word processing:

Prepared business correspondence using word processing, spreadsheet, and presentation computer software.
Utilize word processing office automation software.

15. Open Enrollment

Open enrollment means a duration that comes every year that a person can sign up for health insurance or change the plan that a person has, for instance, if a person needs to deregister. The activity always features in a few weeks or months within a year. It allows workers to alter their benefit plans, including vision, dental, health insurance, life insurance, and disability.

Here's how human resources administrative assistants use open enrollment:

Communicated with customers and vendors to answer questions regarding insurance policy and to correct discrepancies that occurred during open enrollment.
Participate in open enrollment process and procedures and assist in the coordination of documents for open enrollment and processing applications.

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What skills help Human Resources Administrative Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on human resources administrative assistant resumes?

Dr. Vickie Hall

Director Human Resources Operations, Wayne State University

Those skills that are technical (technology) in nature; customer service skills and facilitation skills abilities

What soft skills should all human resources administrative assistants possess?

J. Adam Shoemaker Ph.D.

Associate Professor of Management & Human Resources, Saint Leo University

FYI, soft skills are a lot more difficult to train than hard skills. This is part of the reason that there is so much demand for soft skills - for the most part, they need to be innate to the candidate.
Here again, communication comes up - and here, it is important to recognize that communication is much more than just telling people. A good communicator is a great listener. He knows when to speak his mind and when to wait and see what happens. She knows how to collaborate effectively with people and how to take action when needed.

What hard/technical skills are most important for human resources administrative assistants?

J. Adam Shoemaker Ph.D.

Associate Professor of Management & Human Resources, Saint Leo University

Even though these skills are much more trainable, it helps if HR professionals are familiar with HR information systems.
There are too many to name them all here (sorry, no free advertising)! It would be difficult for a candidate to be familiar with every platform a company might use for their HRIS, but it is good to know that they generally work in the same ways.
If the company asks if you have experience with a particular platform that you have never heard of, always be truthful but still be ready to ask intelligent questions about it: "I'm not too familiar with that platform, but I'd be curious to know about your employees' experiences with it. How long have you been using it, and how robust is the self-service interface?"

What human resources administrative assistant skills would you recommend for someone trying to advance their career?

Dr. Michael Pasquale Ph.D.

Professor of Linguistics, Humanities Division Chair, Cornerstone University

Graduates should continue to develop expertise and fluency in their language learning and development. They should focus on developing language fluency in the career areas they are pursuing. For example, they should read extensively and listen to podcasts in their target language to understand the field and how to use the language fluently and effectively in those contexts.

What type of skills will young human resources administrative assistants need?

Dwaine Turner Ph.D.

Assistant Professor, East Central University

Graduates will need to be multiculturally competent, have great interpersonal skills, and Telehealth exposure. Upcoming graduates will be faced with providing services to a diverse population that will be very challenging, as a result of the COVID-19 pandemic. The graduates will have to implore the usage of their interpersonal skill set to strengthen the therapeutic alliance between counselor and client relationship. Also, the new trend in the profession is virtual sessions, which can be awkward at times but very necessary with the current landscape of society. The graduate will have to be more creative when creating an environment that is therapeutic in a virtual meeting room to allow the client to emote/divulge sensitive information.

What technical skills for a human resources administrative assistant stand out to employers?

Adam Smith Ph.D.

Bicentennial Professor, Associate Professor of Management, Enactus Sam Walton Fellow, Indiana University Kokomo

That varies by industry, employer, level, and position. Also, it depends on their approach to hiring and training. It is important that students research employers and industries that interest them. But overall, it may be skills such as decision-making, problem-solving, critical thinking, time management, and collaboration that remain vital. Going forward, effective communication, tech savviness, a positive view of change (as opportunity), and an openness to continuous learning may set people apart in organizations.

Do you want to know more?

List of human resources administrative assistant skills to add to your resume

The most important skills for a human resources administrative assistant resume and required skills for a human resources administrative assistant to have include:

Customer Service
Data Entry
Background Checks
PowerPoint
HRIS
Travel Arrangements
I-9
Administrative Tasks
Front Desk
Office Equipment
Expense Reports
Provides Administrative Support
Reference Checks
Word Processing
Open Enrollment
FMLA
Life Insurance

Scheduling Interviews
ADP
Administrative Functions
EEO
Clerical Support
Telephone Calls
E-Verify
Kronos
Event Planning
PTO
Unemployment Claims
Meeting Minutes
Drug Screens
Payroll System
Exit Interviews
Health Insurance
I9

Cobra
Hr Databases
Employment Verifications
Benefits Administration
Interview Process
PeopleSoft
Process Payroll
Conference Calls
Performance Reviews
Office Operations
Assist Human Resources
Open Positions
Performance Evaluations
Disciplinary Actions
Hr Administration
Recruitment Process

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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