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Become A Human Resources Clerk

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Working As A Human Resources Clerk

  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Interacting With Computers
  • Performing Administrative Activities
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $38,100

    Average Salary

What Does A Human Resources Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Human Resources Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Human Resources Clerk jobs

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Human Resources Clerk Career Paths

Human Resources Clerk
Human Resources Generalist Recruiter Human Resources Manager
Corporate Human Resources Manager
8 Yearsyrs
Human Resources Coordinator Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Human Resources Manager Regional Human Resources Manager Director Of Human Resources
Director Of Human Resources Operations
11 Yearsyrs
Accounts Payable Clerk Human Resources Coordinator
Human Resource Officer
7 Yearsyrs
Payroll Administrator Human Resource Specialist Human Resources Supervisor
Human Resources Administration Manager
6 Yearsyrs
Office Manager Human Resources Coordinator
Human Resources Business Partner
10 Yearsyrs
Benefit Specialist Billing Specialist Human Resources Coordinator
Human Resources Contractor
9 Yearsyrs
Benefit Specialist Account Manager Human Resources Coordinator
Human Resources Generalist/Manager
6 Yearsyrs
Accounts Payable Clerk Payroll Administrator Human Resources Coordinator
Human Resources Lead
8 Yearsyrs
Human Resources Coordinator Human Resources Generalist
Human Resources Manager
7 Yearsyrs
Recruiter Program Manager Human Resources Generalist
Human Resources Recruiter/Manager
7 Yearsyrs
Payroll Administrator Benefit Specialist Human Resources Generalist
Human Resources Team Leader
5 Yearsyrs
Recruiter Recruitment Manager Human Resources Manager
Human Resources Vice President
8 Yearsyrs
Office Manager Account Manager Sales Manager
Operations Manager
7 Yearsyrs
Accounting Clerk Accounts Payable Clerk Payroll Specialist
Payroll Manager
7 Yearsyrs
Human Resources Generalist Senior Human Resources Generalist Human Resources Manager
Regional Human Resources Manager
8 Yearsyrs
Human Resources Manager Director Of Human Resources
Senior Director Human Resources
13 Yearsyrs
Accounting Clerk Bookkeeper Human Resources Coordinator
Senior Human Resources Administrator
6 Yearsyrs
Human Resource Specialist Human Resources Generalist
Senior Human Resources Generalist
7 Yearsyrs
Human Resource Specialist Human Resources Manager
Senior Human Resources Manager
9 Yearsyrs
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Average Length of Employment
Plant Clerk 4.5 years
Personnel Clerk 3.3 years
Payroll Clerk 3.2 years
Accounting Clerk 3.2 years
Records Clerk 2.8 years
Benefits Clerk 2.7 years
Clerk 2.3 years
Top Employers Before
Cashier 6.0%
Secretary 4.5%
Clerk 3.6%
Internship 3.2%
Top Employers After
Cashier 3.5%
Secretary 2.4%
Clerk 2.1%
Internship 1.9%

Human Resources Clerk Demographics

Gender

Female

83.8%

Male

14.4%

Unknown

1.9%
Ethnicity

White

73.6%

Hispanic or Latino

18.3%

Asian

6.0%

Unknown

1.5%

Black or African American

0.6%
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Languages Spoken

Spanish

82.4%

French

3.4%

Vietnamese

1.9%

Portuguese

1.5%

German

1.5%

Hmong

1.1%

Italian

1.1%

Chinese

1.1%

Japanese

1.1%

Mandarin

0.7%

Russian

0.7%

Romanian

0.4%

Hindi

0.4%

Dutch

0.4%

Korean

0.4%

Bosnian

0.4%

Thai

0.4%

Filipino

0.4%

Greek

0.4%

Carrier

0.4%
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Human Resources Clerk Education

Schools

University of Phoenix

28.3%

Kaplan University

5.9%

Liberty University

5.4%

Ashford University

5.4%

Strayer University

5.1%

Troy University

4.6%

American InterContinental University

4.6%

Houston Community College

4.4%

Capella University

4.1%

Michigan State University

3.7%

Grand Canyon University

3.7%

University of Houston

3.2%

George Mason University

3.2%

Webster University

2.9%

Southern New Hampshire University

2.7%

Texas A&M University

2.7%

Miami Dade College

2.7%

University of Maryland - University College

2.7%

El Paso Community College

2.4%

DePaul University

2.4%
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Majors

Business

34.2%

Human Resources Management

13.0%

Accounting

7.6%

Health Care Administration

5.5%

Psychology

5.1%

General Studies

4.0%

Criminal Justice

4.0%

Management

3.4%

Communication

2.7%

Education

2.7%

Liberal Arts

2.2%

Secretarial And Administrative Science

2.2%

Nursing

2.1%

Marketing

1.8%

Medical Assisting Services

1.8%

Sociology

1.7%

Legal Support Services

1.6%

English

1.6%

Computer Information Systems

1.6%

Social Work

1.4%
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Degrees

Bachelors

36.7%

Other

28.3%

Associate

15.0%

Masters

10.9%

Certificate

6.5%

Diploma

1.8%

Doctorate

0.5%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Human Resources Clerk

WeeklyPayrollPersonnelFilesDataEntryHumanResourcesDepartmentCustomerServiceBackgroundChecksI-9SafetyPersonnelRecordsPhoneCallsEmploymentVerificationsADPOfficeSuppliesFmlaTemporaryHrisAuditSpecialProjectsFrontDeskHumanResourcesClerk

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Top Human Resources Clerk Skills

  1. Weekly Payroll
  2. Personnel Files
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Processed weekly and biweekly payroll for hourly employees.
  • Maintained all confidential personnel files.
  • Performed data entry of pertinent personnel information.
  • Served as the assistant to the Vice President of Human Resources as well as the entire Human Resources Department.
  • Demonstrate excellent customer service skills with internal and external customers.

Top Human Resources Clerk Employers

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Human Resources Clerk Videos

A Day in the Life - HR Manager

Career Advice on becoming a Human Resources Manager by Jennifer C (Full Version)

Day In The Life: Human Resources New Hire at P & G

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