Human Resources Coordinator skills for your resume and career

Customer service is the act of helping and supporting customers before, during, and after a purchase. Human resources coordinators use customer service by analyzing internal processes and recommending changes to improve operations and compliance. They also provide support for customer service initiatives and train employees on providing high-quality customer service. In the words of Philomena Morrissey Satre, Director of Diversity Equity & Inclusion and External Strategic Partnerships at Land O Lakes, "Human resources coordinators should have a strong customer service aptitude."

HRIS (Human Resource Information System) is a software application that helps manage human resources and related data. Human Resources Coordinators use HRIS to maintain accurate employee and organizational data, update personnel files, and process payroll changes. They also use it to generate reports for managers and support HRIS data for disciplinary actions and performance evaluations. As Robert Awkward Ph.D., Visiting Professor of Management and Program Coordinator at Framingham State University, points out, "HRIS will continue to be important, data analytic tools and AI."

Background checks are procedures used to verify someone's criminal record, employment history, and education. Human resources coordinators use background checks to screen potential new hires by submitting requests to law enforcement officials, processing the results, and determining eligibility based on company policy. They also use these checks to support the recruitment and hiring process, managing new hire paperwork and orientations, and maintaining employment records.

Process payroll is the task of handling all the necessary information and procedures to pay employees. Human resources coordinators use process payroll by gathering necessary information, preparing reports, and ensuring that payments are made according to guidelines and laws. They also manage payroll systems, answer employee questions, and coordinate with other departments.

Data entry is the act of inputting information into a computer system or database. Human Resources Coordinators use data entry to manage employee records, process payroll, and support various organizational functions. They enter new hire information, manage timekeeping systems, and perform administrative tasks like preparing correspondence. They also use data entry to produce schedules and ensure database integrity.

An I-9 is a form used to verify an employee's eligibility to work in the United States. Human Resources Coordinators use I-9 forms to ensure compliance with federal regulations. They collect supporting documentation, verify employment eligibility using E-verify, and maintain accurate records. They also conduct periodic audits of employee records to ensure federal and state compliance.

EEO, or Equal Employment Opportunity, is a set of laws and regulations that protect employees from discrimination. Human resources coordinators use EEO in their job by investigating incidents, handling labor relations, and ensuring compliance with relevant employee regulations. They also maintain accurate documentation, represent the company in unemployment hearings, and conduct training for employees and supervisors in EEO-related areas. According to Robert Till Ph.D., Professor Emeritus at Neumann University's Management Department, "HR professionals must be aware of EEO laws...familiarity with the employment law is important."

Excellent organizational is the ability to plan and manage time effectively. Human resources coordinators use excellent organizational to manage tasks and keep records. They also use this skill to draft process manuals and achieve their goals.

Open enrollment is the time of year when employees can sign up for benefits, like health insurance or retirement plans. Human resources coordinators use open enrollment to manage benefits communication, organize seminars, and assist employees with the enrollment process. They also handle billing, maintain benefit accounts, and resolve discrepancies.

Administrative support is the act of performing general administrative duties, like writing reports and managing office areas. Human resources coordinators use administrative support by managing reception areas and assisting in the implementation of various HR programs.

Excellent interpersonal skills are the ability to effectively communicate and connect with others. Human resources coordinators use these skills in various ways, such as facilitating presentations, handling team relationships, and coaching employees. They also use these skills to maintain a strong reputation among directors and managers.

Workers compensation is a type of insurance that provides wage replacement and medical benefits to employees who are injured on the job. Human resources coordinators use workers compensation by managing claims, reporting to insurers, and communicating potential liabilities to risk managers. They also coordinate with employees and provide information to agencies as needed. This includes processing paperwork, participating in unemployment hearings, and attending workers compensation hearings.

Performance management is the process of creating a work environment in which people are enabled to perform to the best of their abilities. Human resources coordinators use performance management to facilitate training and developmental opportunities for staff. They also support the performance management process and establish links between performance and compensation. They even consult with managers on creating and delivering performance improvement plans and probation documents.

FMLA, or Family and Medical Leave Act, is a federal law that allows eligible employees to take unpaid leave for specific family and medical reasons. Human resources coordinators use FMLA by managing leave administration, processing requests, and monitoring employee absences. They also ensure compliance with federal and state guidelines. They help employees with leave of absence requests, including personal, medical, and short-term disability.