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Human resources lead skills for your resume and career

15 human resources lead skills for your resume and career
1. Project Management
- Consulted and provided project management for implementation of employee benefits with external system and in-house Workday Benefits.
- Project management encompassing new brand integration, environmental sustainability initiatives and office build-outs and moves.
2. Employee Engagement
- Chaired corporate employee engagement initiatives increasing connectivity and affinity between firm and workforce, and mitigating turnover during booming job market.
- Deployed engagement survey's and facilitated workshops/programs to focus on improving performance and employee engagement at all levels of the organization.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Take ownership enhancing customer experience with my area of responsibility and entire store when acting as customer service manager.
- Managed daily functions of customer service representatives within Contact Center, serving as escalation point of contact for representatives.
4. Succession Planning
- Implemented leadership succession planning process to address future organizational and diversity needs through the development of in-house talent and critical competencies.
- Advised commander on strategic and succession planning; solidified staffing needs for critical secure communication positions for additional four years.
5. HRIS
- Integrated HRIS product with internal systems to improve efficiency and eliminate redundancies.
- Ensured all physical and electronic employee/payroll information complied with local, state and federal laws via file audits and PeopleSoft HRIS.
6. EEO
- Responded to internal and external EEO investigations.
- Assisted clients in understanding and administering complex leave laws and other reporting requirements for EEO, AAP, 5500 filing etc.
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- Provided consultation for performance management, engagement and development, staffing and workforce planning, organizational effectiveness, compensation and benefits.
- Collaborated with business line management to develop workforce planning models to meet organizational needs.
8. Manage Change
- Identify necessary changes to requirements and manage change control process.
- Led all communications planning and execution during plant closure and developed critical programs to manage change.
10. Business Objectives
Business Objectives refer to the goals and objectives which a company has set for itself. They could be related to profit, increasing growth of a business, or something else.
- Lead organization design initiatives to continuously improve organization effectiveness and achieve business objectives resulting in positive culture change for the plant.
- Aligned HR initiatives with business objectives to quickly analyze situations, implement cost-effective solutions, and deliver on-time results.
11. Business Strategy
The decisions and plans formulated by businesses that help them in achieving their business objective and milestones are referred to as business strategy. It allows companies to secure a competitive status in the market against other contenders. Companies form business strategies for longer terms such as 5 - 10 years, that helps staff in working towards a unified objective.
- Developed and implemented a 12-18 month plan to upgrade the HR functions with focus on bridging HR with key business strategy.
- Aligned business strategy and talent management by leading HR team to create vision and adopt key change management principles.
12. Organizational Design
- Pioneered organizational design for Internet professional services company combining technology, creative, and strategic skills into an integrated delivery organization.
- Provide organizational change management expertise to direct strategy design and plan development and execution of organizational design and change programs.
13. Process Improvement
- Collaborated with external Intelligence Community (IC) organizations to identify best practices for implementation as process improvement initiatives at ONI.
- Developed HR scorecard enabling effective reporting of workforce metrics to strategically aide in decision making and process improvements.
14. Employee Development
- Directed recruiting, selection, employee development, restructuring, organizational redesign, policy development/implementation, acquisitions integration and change management.
- Led performance management and compensation processes to ensure timely reviews, employee development and appropriate merit and bonus recognition.
15. Training Programs
- Conducted and developed training programs to drive specialty areas within a department store environment.
- Created/updated policies and procedures, implemented formal training programs and recruited for all locations.
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What skills help Human Resources Leads find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on human resources lead resumes?
What soft skills should all human resources leads possess?
J. Adam Shoemaker Ph.D.
Associate Professor of Management & Human Resources, Saint Leo University
Here again, communication comes up - and here, it is important to recognize that communication is much more than just telling people. A good communicator is a great listener. He knows when to speak his mind and when to wait and see what happens. She knows how to collaborate effectively with people and how to take action when needed.
What hard/technical skills are most important for human resources leads?
Anthony Nyberg
Department Chair and Professor, Program Director, Master of Human Resources, University of South Carolina - Columbia
What human resources lead skills would you recommend for someone trying to advance their career?
What type of skills will young human resources leads need?
Vice President, Content for the International Foundation of Employee Benefit plans, International Foundation of Employee Benefit Plans
Most colleges do not have an employee benefits major, though many employers will seek out human resources, risk management, insurance, and data analytics majors. Successful employee benefit professionals have a wide range of educational backgrounds, many of which have little direct connection to benefits. Do not be discouraged to apply for jobs solely based on your major. To catch employers’ attention, graduates should seek out specialized designations, such as the Certified Employee Benefits Specialist® (CEBS) designation. Designations show a commitment to the industry and demonstrate knowledge with a unique, sought-after skill.
What technical skills for a human resources lead stand out to employers?
Assistant Professor, Kansas State University
List of human resources lead skills to add to your resume

The most important skills for a human resources lead resume and required skills for a human resources lead to have include:
- Project Management
- Employee Engagement
- Customer Service
- Succession Planning
- HRIS
- EEO
- Workforce Planning
- Manage Change
- Shared Services
- Business Objectives
- Business Strategy
- Organizational Design
- Process Improvement
- Employee Development
- Training Programs
- Strategic Thinking
- Leadership Development
- Labor Relations
- Organizational Development
- Business Process
- Process Payroll
- Conflict Resolution
- Organizational Effectiveness
- I-9
- Career Development
- Exit Interviews
- Personnel Actions
- OSHA
- Direct Reports
- Selection Process
- FMLA
- Data Analysis
- Performance Management
- Sigma
- Hr Administration
- Global Human Resources
- Benefits Administration
- PeopleSoft
- Legal Compliance
- Open Positions
- Due Diligence
- Background Checks
- Open Enrollment
- HCM
- Test Scripts
- Performance Reviews
- Kronos
Updated January 8, 2025