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Human resources lead skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dr. Vinh Nguyen Ph.D.,
J. Adam Shoemaker Ph.D.
Human resources lead example skills
Below we've compiled a list of the most critical human resources lead skills. We ranked the top skills for human resources leads based on the percentage of resumes they appeared on. For example, 6.4% of human resources lead resumes contained project management as a skill. Continue reading to find out what skills a human resources lead needs to be successful in the workplace.

15 human resources lead skills for your resume and career

1. Project Management

Here's how human resources leads use project management:
  • Consulted and provided project management for implementation of employee benefits with external system and in-house Workday Benefits.
  • Project management encompassing new brand integration, environmental sustainability initiatives and office build-outs and moves.

2. Employee Engagement

Here's how human resources leads use employee engagement:
  • Chaired corporate employee engagement initiatives increasing connectivity and affinity between firm and workforce, and mitigating turnover during booming job market.
  • Deployed engagement survey's and facilitated workshops/programs to focus on improving performance and employee engagement at all levels of the organization.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how human resources leads use customer service:
  • Take ownership enhancing customer experience with my area of responsibility and entire store when acting as customer service manager.
  • Managed daily functions of customer service representatives within Contact Center, serving as escalation point of contact for representatives.

4. Succession Planning

Here's how human resources leads use succession planning:
  • Implemented leadership succession planning process to address future organizational and diversity needs through the development of in-house talent and critical competencies.
  • Advised commander on strategic and succession planning; solidified staffing needs for critical secure communication positions for additional four years.

5. HRIS

Here's how human resources leads use hris:
  • Integrated HRIS product with internal systems to improve efficiency and eliminate redundancies.
  • Ensured all physical and electronic employee/payroll information complied with local, state and federal laws via file audits and PeopleSoft HRIS.

6. EEO

Here's how human resources leads use eeo:
  • Responded to internal and external EEO investigations.
  • Assisted clients in understanding and administering complex leave laws and other reporting requirements for EEO, AAP, 5500 filing etc.

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7. Workforce Planning

Here's how human resources leads use workforce planning:
  • Provided consultation for performance management, engagement and development, staffing and workforce planning, organizational effectiveness, compensation and benefits.
  • Collaborated with business line management to develop workforce planning models to meet organizational needs.

8. Manage Change

Here's how human resources leads use manage change:
  • Identify necessary changes to requirements and manage change control process.
  • Led all communications planning and execution during plant closure and developed critical programs to manage change.

9. Shared Services

Here's how human resources leads use shared services:
  • Delivered communications to leadership to facilitate change management of Honeywell-wide HR Shared Services initiatives.
  • Ensured that technical implementation met needs of newly organized shared services organization.

10. Business Objectives

Business Objectives refer to the goals and objectives which a company has set for itself. They could be related to profit, increasing growth of a business, or something else.

Here's how human resources leads use business objectives:
  • Lead organization design initiatives to continuously improve organization effectiveness and achieve business objectives resulting in positive culture change for the plant.
  • Aligned HR initiatives with business objectives to quickly analyze situations, implement cost-effective solutions, and deliver on-time results.

11. Business Strategy

The decisions and plans formulated by businesses that help them in achieving their business objective and milestones are referred to as business strategy. It allows companies to secure a competitive status in the market against other contenders. Companies form business strategies for longer terms such as 5 - 10 years, that helps staff in working towards a unified objective.

Here's how human resources leads use business strategy:
  • Developed and implemented a 12-18 month plan to upgrade the HR functions with focus on bridging HR with key business strategy.
  • Aligned business strategy and talent management by leading HR team to create vision and adopt key change management principles.

12. Organizational Design

Here's how human resources leads use organizational design:
  • Pioneered organizational design for Internet professional services company combining technology, creative, and strategic skills into an integrated delivery organization.
  • Provide organizational change management expertise to direct strategy design and plan development and execution of organizational design and change programs.

13. Process Improvement

Here's how human resources leads use process improvement:
  • Collaborated with external Intelligence Community (IC) organizations to identify best practices for implementation as process improvement initiatives at ONI.
  • Developed HR scorecard enabling effective reporting of workforce metrics to strategically aide in decision making and process improvements.

14. Employee Development

Here's how human resources leads use employee development:
  • Directed recruiting, selection, employee development, restructuring, organizational redesign, policy development/implementation, acquisitions integration and change management.
  • Led performance management and compensation processes to ensure timely reviews, employee development and appropriate merit and bonus recognition.

15. Training Programs

Here's how human resources leads use training programs:
  • Conducted and developed training programs to drive specialty areas within a department store environment.
  • Created/updated policies and procedures, implemented formal training programs and recruited for all locations.
top-skills

What skills help Human Resources Leads find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on human resources lead resumes?

Dr. Vinh Nguyen Ph.D.Dr. Vinh Nguyen Ph.D. LinkedIn profile

Professor of Business Administration, Coe College

The most important skills for new graduates, particularly for HRM majors, are adaptability and problem solving. The ability to continuously learn and change is critical during this crisis and with on-going technological advancements. A willingness to face any problems and to find creative solutions is also highly desirable in this changing world. Thus, people who are highly aware and possess a growth mindset will stand out in the labor market.

What soft skills should all human resources leads possess?

J. Adam Shoemaker Ph.D.

Associate Professor of Management & Human Resources, Saint Leo University

FYI, soft skills are a lot more difficult to train than hard skills. This is part of the reason that there is so much demand for soft skills - for the most part, they need to be innate to the candidate.
Here again, communication comes up - and here, it is important to recognize that communication is much more than just telling people. A good communicator is a great listener. He knows when to speak his mind and when to wait and see what happens. She knows how to collaborate effectively with people and how to take action when needed.

What hard/technical skills are most important for human resources leads?

Anthony Nyberg

Department Chair and Professor, Program Director, Master of Human Resources, University of South Carolina - Columbia

HR, like many work environments, is driven by using data to address challenges. This requires a strong analytical foundation.

What human resources lead skills would you recommend for someone trying to advance their career?

Sandi DornheckerSandi Dornhecker LinkedIn profile

Vice President of Human Resources, Chicago Zoological Society

Using technology in a work setting (such as Zoom or Microsoft Teams) and a focus on soft skills such as collaboration and flexibility (being willing to learn and contribute any way you can) will become increasingly important.

What type of skills will young human resources leads need?

Julie StichJulie Stich LinkedIn profile

Vice President, Content for the International Foundation of Employee Benefit plans, International Foundation of Employee Benefit Plans

Employers seeking help in their employee benefits and compensation areas are looking for individuals with analytical skills and an eagerness to understand complex systems. Employee benefits work is driven by a intricate web of laws, regulations and the employer’s own benefit plan design. It’s critical these are followed to the letter, with clear communication to their customers who, in this case, are the employees and their family members.

Most colleges do not have an employee benefits major, though many employers will seek out human resources, risk management, insurance, and data analytics majors. Successful employee benefit professionals have a wide range of educational backgrounds, many of which have little direct connection to benefits. Do not be discouraged to apply for jobs solely based on your major. To catch employers’ attention, graduates should seek out specialized designations, such as the Certified Employee Benefits Specialist® (CEBS) designation. Designations show a commitment to the industry and demonstrate knowledge with a unique, sought-after skill.

What technical skills for a human resources lead stand out to employers?

Anthony Ferraro Ph.D.Anthony Ferraro Ph.D. LinkedIn profile

Assistant Professor, Kansas State University

Transferable skills sounds like a cliche but it is one of the strengths for our students which allows a diverse range of career options both within our field and outside of it. Some of the most consistent skills that we attempt to foster and seem to be important for prospective employers include: strong interpersonal communication skills including listening and advanced technical writing, understanding of program development and evaluation, community outreach, etc. While I wouldn't quite consider these skills, many of our students demonstrate high levels of empathy, have firm knowledge of social issues and human development processes, as well as a baseline understanding of the policymaking process in the U.S. and within our state. This combination of skills and knowledge lends itself well to work with nonprofit organizations, public and private agencies, and work with the cooperative extension network most directly. However, many of our students also use these skills to move into health-related professions, including occupational therapy and nursing, as well as counseling professions including marriage and family therapy, school counseling, social work, etc. Many students will complement their undergraduate studies in HDFS with graduate degrees that will further enhance their competitiveness and/or provide the technical training, certification, and/or licensure needed.

List of human resources lead skills to add to your resume

Human resources lead skills

The most important skills for a human resources lead resume and required skills for a human resources lead to have include:

  • Project Management
  • Employee Engagement
  • Customer Service
  • Succession Planning
  • HRIS
  • EEO
  • Workforce Planning
  • Manage Change
  • Shared Services
  • Business Objectives
  • Business Strategy
  • Organizational Design
  • Process Improvement
  • Employee Development
  • Training Programs
  • Strategic Thinking
  • Leadership Development
  • Labor Relations
  • Organizational Development
  • Business Process
  • Process Payroll
  • Conflict Resolution
  • Organizational Effectiveness
  • I-9
  • Career Development
  • Exit Interviews
  • Personnel Actions
  • OSHA
  • Direct Reports
  • Selection Process
  • FMLA
  • Data Analysis
  • Performance Management
  • Sigma
  • Hr Administration
  • Global Human Resources
  • Benefits Administration
  • PeopleSoft
  • Legal Compliance
  • Open Positions
  • Due Diligence
  • Background Checks
  • Open Enrollment
  • HCM
  • Test Scripts
  • Performance Reviews
  • Kronos

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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