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Human resources manager assistant skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Vinh Nguyen Ph.D.,

J. Adam Shoemaker Ph.D.

Below we've compiled a list of the most critical human resources manager assistant skills. We ranked the top skills for human resources managers assistant based on the percentage of resumes they appeared on. For example, 12.3% of human resources manager assistant resumes contained assist human resources as a skill. Continue reading to find out what skills a human resources manager assistant needs to be successful in the workplace.

15 human resources manager assistant skills for your resume and career

1. Assist Human Resources

Here's how human resources managers assistant use assist human resources:

Observed three Human Resource Managers carry out various day-to-day responsibilities including the resolution of in-house disputes pitting management versus the local union
Guarantee consistent achievement of Human Resources Offices responsibilities; identify employment needs of staff while maintaining confidentiality and professional atmosphere.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how human resources managers assistant use customer service:

Provided legendary customer service to both internal and external customers by exceeding service expectations.
Formulate customer service policies and procedures for 42k individuals, including resolving customer complaints.

3. Background Checks

Here's how human resources managers assistant use background checks:

Process applications and verify employment/criminal background checks.
Assist in hiring process, interviewing, drug tests, background checks, references, new hire paperwork as required.

4. Financial Reports

Here's how human resources managers assistant use financial reports:

Analyzed and produced financial reports/activities as well as, provided input into budget planning and preparation processes.
Scheduled management meetings and generated spreadsheets regarding financial reports for President to review.

5. Travel Arrangements

Here's how human resources managers assistant use travel arrangements:

Provided administrative support to the Director, Deputy Director, and three Senior Executives including complex travel arrangements and calendar appointments.
Facilitated meetings for senior management - Planned company events, donation programs and coordinated travel arrangements, agendas, and itineraries.

6. Workers Compensation

Here's how human resources managers assistant use workers compensation:

Conducted all filing and preparing workers compensation forms, hiring documentation and business licenses.
Process claims including workers compensation, short term disability and unemployment.

7. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how human resources managers assistant use disciplinary actions:

Managed employee relations issues between employees and department managers including disciplinary actions and terminations.
Administered disciplinary actions and made recommendations for improvement to resolve conflicts.

8. I-9

I-9 is a government verification form that indicates, whether an individual is eligible for work in the US. The form was created by the United States Department of Homeland Security division, named as the United States Citizenship and Immigration Services (USCIS) which requires that all US citizens must fill out and submit an I-9 form to start their working career in the US. An I-9 form includes a person's identification information and education credentials, that are ought to be verified by the employer.

Here's how human resources managers assistant use i-9:

Reviewed and certified I-9 documentation and maintained currency.
Process new hire paperwork for accuracy and completeness, ensuring we are complaint with the I-9 and W-4 requirements.

9. Exit Interviews

Exit interviews are meetings conducted by management representatives with employees who are separating from the company. These interviews act as a measurement scale to assess the individual's overall experience with the organization. Having a standardized procedure of exit interviews helps the company to manage risks effectively. It can increase employee retention, engagement and helps to decide what decisions are fruitful and what aren't inside the organization.

Here's how human resources managers assistant use exit interviews:

Processed paperwork for terminations: canceling benefits, exit interviews, equipment return and separation notice.
Generated and conducted separation notices and exit interviews for volunteer separations or termination with cause.

10. Front Desk

Here's how human resources managers assistant use front desk:

Provided coverage for front desk/receptionist as needed.
Assist with front desk assignment and assist the Clinical Director in other tasks as assigned.

11. Open Enrollment

Open enrollment means a duration that comes every year that a person can sign up for health insurance or change the plan that a person has, for instance, if a person needs to deregister. The activity always features in a few weeks or months within a year. It allows workers to alter their benefit plans, including vision, dental, health insurance, life insurance, and disability.

Here's how human resources managers assistant use open enrollment:

Organize open enrollment for medical/voluntary benefit plans and execute monthly billing and payments to vendors.
Coordinate distribution/communication of projects including employee handbook, and open enrollment.

12. PowerPoint

Here's how human resources managers assistant use powerpoint:

Created and presented PowerPoint presentations quarterly to showcase progress of organization.
Created PowerPoint orientation for new and existing employees' review of Employee Handbook and other policies with emphasis on Sexual Harassment.

13. ADP

Automatic Data Processing, Inc. (ADP) is a US provider of human resource management software and services. A personnel management system with which daily human resources processes are manageable and easily accessible. It fusion human resources as a discipline and its basic HR activities, and processes with the mastery of information technologies.

Here's how human resources managers assistant use adp:

Managed payroll for all employees in ADP system and QuickBooks program, employee reimbursements, commission checks, wage garnishments.
Prepare commission sheets for sales personnel and inputting company payroll using Balance Point payroll system, previously used ADP Payroll.

14. HRIS

Here's how human resources managers assistant use hris:

Input and tracked benefit changes, payroll processing and employee file maintenance, using HRIS maintenance in Excel and company database.
Established compliant HR Department, personnel filing systems, an HRIS system, new hire and termination process.

15. Health Insurance

Here's how human resources managers assistant use health insurance:

Maintained client and agency confidentiality following Protected Health Information and Health Insurance Portability and Accountability Act guidelines.
Initiated an internal audit of health insurance enrollments and associated payroll deductions.

What skills help Human Resources Managers Assistant find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on human resources manager assistant resumes?

Dr. Vinh Nguyen Ph.D.

Professor of Business Administration, Coe College

The most important skills for new graduates, particularly for HRM majors, are adaptability and problem solving. The ability to continuously learn and change is critical during this crisis and with on-going technological advancements. A willingness to face any problems and to find creative solutions is also highly desirable in this changing world. Thus, people who are highly aware and possess a growth mindset will stand out in the labor market.

What hard/technical skills are most important for human resources manager assistants?

J. Adam Shoemaker Ph.D.

Associate Professor of Management & Human Resources, Saint Leo University

Even though these skills are much more trainable, it helps if HR professionals are familiar with HR information systems.
There are too many to name them all here (sorry, no free advertising)! It would be difficult for a candidate to be familiar with every platform a company might use for their HRIS, but it is good to know that they generally work in the same ways.
If the company asks if you have experience with a particular platform that you have never heard of, always be truthful but still be ready to ask intelligent questions about it: "I'm not too familiar with that platform, but I'd be curious to know about your employees' experiences with it. How long have you been using it, and how robust is the self-service interface?"

What soft skills should all human resources manager assistants possess?

J. Adam Shoemaker Ph.D.

Associate Professor of Management & Human Resources, Saint Leo University

FYI, soft skills are a lot more difficult to train than hard skills. This is part of the reason that there is so much demand for soft skills - for the most part, they need to be innate to the candidate.
Here again, communication comes up - and here, it is important to recognize that communication is much more than just telling people. A good communicator is a great listener. He knows when to speak his mind and when to wait and see what happens. She knows how to collaborate effectively with people and how to take action when needed.

What human resources manager assistant skills would you recommend for someone trying to advance their career?

Sandi Dornhecker

Vice President of Human Resources, Chicago Zoological Society

Using technology in a work setting (such as Zoom or Microsoft Teams) and a focus on soft skills such as collaboration and flexibility (being willing to learn and contribute any way you can) will become increasingly important.

What technical skills for a human resources manager assistant stand out to employers?

Adam Smith Ph.D.

Bicentennial Professor, Associate Professor of Management, Enactus Sam Walton Fellow, Indiana University Kokomo

That varies by industry, employer, level, and position. Also, it depends on their approach to hiring and training. It is important that students research employers and industries that interest them. But overall, it may be skills such as decision-making, problem-solving, critical thinking, time management, and collaboration that remain vital. Going forward, effective communication, tech savviness, a positive view of change (as opportunity), and an openness to continuous learning may set people apart in organizations.

Do you want to know more?

List of human resources manager assistant skills to add to your resume

The most important skills for a human resources manager assistant resume and required skills for a human resources manager assistant to have include:

Assist Human Resources
Customer Service
Background Checks
Financial Reports
Travel Arrangements
Workers Compensation
Disciplinary Actions
I-9
Exit Interviews
Front Desk
Open Enrollment
PowerPoint
ADP
HRIS
Health Insurance
Expense Reports
Performance Management

Reference Checks
FMLA
Cobra
Unemployment Claims
Benefits Administration
Process Payroll
Performance Reviews
Office Equipment
Training Programs
Payroll System
EEO
Personnel Policies
Event Planning
Accounts Payables
Administrative Tasks
QuickBooks
Performance Evaluations

Customer Complaints
PTO
Kronos
Office Operations
Interview Process
General Ledger
Office Management
Bank Deposits
Open Positions
Inventory Control
HIPAA
Federal Regulations
Scheduling Interviews
Recruitment Process
Administrative Functions
Employment Verifications

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Human Resources Manager Assistant Skills

Updated January 8, 2025

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