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Become A Human Resources Secretary

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Working As A Human Resources Secretary

  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Interacting With Computers
  • Performing Administrative Activities
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,000

    Average Salary

What Does A Human Resources Secretary Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Human Resources Secretary

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Human Resources Secretary Career Paths

Human Resources Secretary
Human Resources Coordinator Human Resources Generalist Human Resources Manager
Senior Human Resources Manager
9 Yearsyrs
Human Resources Coordinator Human Resources Generalist
Senior Human Resources Generalist
8 Yearsyrs
Human Resources Coordinator Recruiter Human Resources Generalist
Human Resources Business Partner
10 Yearsyrs
Office Assistant Consultant Human Resources Manager
Regional Human Resources Manager
8 Yearsyrs
Office Assistant Executive Assistant Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Office Assistant Executive Assistant Human Resources Manager
Human Resources Vice President
12 Yearsyrs
Human Resource Specialist Benefit Specialist Office Manager
Accounts Receivable Manager
6 Yearsyrs
Human Resource Specialist Benefit Specialist
Benefits Manager
8 Yearsyrs
Human Resource Specialist Recruiter Senior Recruiter
Talent Acquisition Manager
9 Yearsyrs
Legal Secretary Office Manager Director Of Human Resources
Senior Director Human Resources
13 Yearsyrs
Legal Secretary Executive Assistant Administrative Manager
Human Resources Administration Manager
6 Yearsyrs
Legal Secretary Owner Senior Vice President
Human Resource Officer
6 Yearsyrs
Administrator Secretary Human Resources Assistant Human Resources Consultant
Senior Human Resources Consultant
9 Yearsyrs
Administrator Secretary Human Resources Assistant Corporate Recruiter
Staffing Manager
5 Yearsyrs
Administrator Secretary Benefit Specialist Human Resources Business Partner
Human Resources Lead
8 Yearsyrs
Legal Assistant Recruiter Human Resources Consultant
Employee Relations Manager
7 Yearsyrs
Executive Secretary Payroll Administrator Human Resources Consultant
Human Resources Contractor
9 Yearsyrs
Executive Secretary Account Manager Recruitment Manager
Talent Manager
6 Yearsyrs
Personnel Assistant Human Resources Analyst Human Resources Business Partner
Head Of Human Resources
8 Yearsyrs
Personnel Assistant Recruiting Assistant Human Resources Associate
Senior Human Resources Administrator
6 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
School Secretary 4.1 years
Secretary 3.0 years
Top Careers Before Human Resources Secretary
Secretary 18.7%
Cashier 3.8%
Teller 2.2%
Bookkeeper 2.2%
Top Careers After Human Resources Secretary
Secretary 9.3%
Cashier 3.7%
Owner 2.0%

Do you work as a Human Resources Secretary?

How Would You Rate The Salary Of a Human Resources Secretary?

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Top Skills for A Human Resources Secretary

  1. Payroll Department
  2. Human Resources
  3. Telephone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Coordinated with the payroll department to ensure proper reporting of leave.
  • Provide support to Human Resources Manager and staff in privately-owned commercial weather service.
  • Facilitated all telephone calls and inquiries from outside professionals and internal personnel by providing appropriate information to questions.
  • Supplied secretarial and administrative support throughout the hospital including data entry, and general clerical duties.
  • Verify employment references and job verification and submit information for background checks.

Human Resources Secretary Demographics

Gender

Female

82.0%

Unknown

11.5%

Male

6.6%
Ethnicity

White

60.9%

Hispanic or Latino

17.2%

Black or African American

11.7%

Asian

6.9%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

65.2%

French

8.7%

Chinese

4.3%

Mandarin

4.3%

Italian

4.3%

Portuguese

2.9%

Cantonese

2.9%

Arabic

2.9%

Samoan

1.4%

Japanese

1.4%

Korean

1.4%
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Human Resources Secretary Education

Schools

University of Phoenix

32.9%

Strayer University

6.5%

Pennsylvania State University

5.2%

Troy University

4.5%

The Academy

4.5%

Faulkner University

4.5%

Rockhurst University

3.2%

Ferris State University

3.2%

Macomb Community College

3.2%

Robert Morris University - Illinois

3.2%

Houston Community College

3.2%

Miami Dade College

3.2%

Liberty University

3.2%

Northern Virginia Community College

3.2%

Indiana Wesleyan University

3.2%

University of North Dakota

2.6%

New York University

2.6%

Villanova University

2.6%

Ashford University

2.6%

Alcorn State University

2.6%
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Majors

Business

34.7%

Human Resources Management

10.5%

Accounting

6.7%

Secretarial And Administrative Science

6.3%

Health Care Administration

5.9%

Psychology

4.9%

Management

3.3%

Legal Support Services

3.0%

General Studies

2.8%

Nursing

2.6%

English

2.6%

Communication

2.3%

Education

2.1%

Criminal Justice

2.1%

Law

2.0%

General Education, Specific Areas

1.9%

Liberal Arts

1.7%

Medical Assisting Services

1.6%

Marketing

1.5%

Hospitality Management

1.4%
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Degrees

Bachelors

32.5%

Other

31.1%

Associate

15.0%

Masters

10.2%

Certificate

7.5%

Diploma

2.1%

Doctorate

1.3%

License

0.4%
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