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Become A Human Resources Technician

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Working As A Human Resources Technician

  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Interacting With Computers
  • Performing Administrative Activities
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $70,368

    Average Salary

What Does A Human Resources Technician Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Human Resources Technician

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Sam Goodell, U.S. Army Europe Human Resources Technician

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Human Resources Technician Career Paths

Human Resources Technician
Director Of Human Resources Compensation Consultant
Compensation And Benefits Manager
9 Yearsyrs
Human Resources Generalist Director Of Human Resources
Corporate Director, Human Resources
11 Yearsyrs
Human Resources Coordinator Human Resources Generalist Human Resources Manager
Corporate Human Resources Manager
8 Yearsyrs
Human Resources Manager Director Of Human Resources
Director Of Human Resources Operations
10 Yearsyrs
Human Resources Generalist Senior Human Resources Generalist Human Resources Manager
Director, Human Resources And Administration
9 Yearsyrs
Director Of Human Resources Resource Manager Recruitment Manager
Employment Manager
5 Yearsyrs
Human Resources Supervisor Employee Relations Manager Human Resources Business Partner
Head Of Human Resources
9 Yearsyrs
Senior Human Resources Generalist Benefits Manager Payroll Manager
Hris Manager
10 Yearsyrs
Human Resources Supervisor Recruiter Human Resources Generalist
Human Resources Administration Manager
6 Yearsyrs
Benefit Specialist Human Resource Specialist Human Resources Generalist
Human Resources Contractor
9 Yearsyrs
Human Resources Analyst Recruiter Human Resources Generalist
Human Resources Generalist/Manager
6 Yearsyrs
Human Resources Analyst Analyst Recruiter
Human Resources Recruiter/Manager
7 Yearsyrs
Recruiter Project Coordinator Human Resource Specialist
Human Resources Team Leader
5 Yearsyrs
Human Resource Specialist Human Resources Manager Director Of Human Resources
Human Resources Vice President
12 Yearsyrs
Recruiter Program Manager Human Resources Generalist
Payroll/Human Resource Manager
7 Yearsyrs
Senior Human Resources Generalist Senior Recruiter Human Resources Business Partner
Program Manager/Human Resources
9 Yearsyrs
Human Resources Manager Senior Human Resources Manager Director Of Human Resources
Regional Director, Human Resources
10 Yearsyrs
Human Resources Coordinator Human Resources Manager
Regional Human Resources Manager
8 Yearsyrs
Benefit Specialist Account Manager Human Resources Coordinator
Senior Human Resources Administrator
6 Yearsyrs
Human Resource Specialist Human Resources Generalist
Senior Human Resources Generalist
7 Yearsyrs
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Do you work as a Human Resources Technician?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Human Resources Technician
Secretary 5.7%
Clerk 3.2%
Cashier 3.0%
Teller 2.2%
Top Careers After Human Resources Technician
Recruiter 2.0%
Secretary 1.9%

Do you work as a Human Resources Technician?

Human Resources Technician Demographics

Gender

Female

77.2%

Male

21.4%

Unknown

1.4%
Ethnicity

White

58.8%

Hispanic or Latino

19.2%

Black or African American

12.0%

Asian

6.1%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

74.6%

Romanian

3.2%

Japanese

3.2%

French

3.2%

Tagalog

3.2%

Portuguese

1.6%

Vietnamese

1.6%

Ilocano

1.6%

Russian

1.6%

Dakota

1.6%

Hindi

1.6%

Urdu

1.6%

Bosnian

1.6%
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Human Resources Technician Education

Schools

University of Phoenix

26.3%

Strayer University

8.1%

University of Maryland - University College

6.4%

Community College of the Air Force

5.1%

Troy University

4.7%

American InterContinental University

4.7%

Grand Canyon University

4.7%

Webster University

4.2%

Liberty University

4.2%

Wilmington University

3.8%

Ashford University

3.8%

University of Alaska Fairbanks

3.8%

Kaplan University

3.8%

Columbia Southern University

3.0%

Upper Iowa University

2.5%

Southern New Hampshire University

2.5%

California State University - Fullerton

2.1%

Tennessee State University

2.1%

Michigan State University

2.1%

San Diego State University

2.1%
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Majors

Business

31.4%

Human Resources Management

24.9%

Management

6.3%

Psychology

5.0%

Accounting

3.4%

Public Administration

3.3%

Criminal Justice

3.3%

General Studies

3.1%

Health Care Administration

2.4%

Education

2.1%

Counseling Psychology

1.8%

Legal Support Services

1.6%

Political Science

1.6%

Computer Information Systems

1.6%

Nursing

1.4%

Liberal Arts

1.4%

Communication

1.4%

Human Services

1.4%

Sociology

1.3%

General Education, Specific Areas

1.3%
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Degrees

Bachelors

38.7%

Masters

22.6%

Other

20.0%

Associate

11.3%

Certificate

5.0%

Diploma

1.5%

Doctorate

0.8%

License

0.3%
Show More

Human Resources Technician Videos

I Wanna Be a Human Resources Officer

Sam Goodell, U.S. Army Europe Human Resources Technician

Human Resources Training from Career Tech

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Top Skills for A Human Resources Technician

  1. Personnel
  2. Payroll
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Maintain and distribute Seniority, Promotional, Reemployment and Eligibility Lists for current positions with Personnel Director approval.
  • Research payroll inquires and identify items requiring data corrections.
  • Processed documents, prepared reports, explained personnel procedures to customers, utilized automated HR systems and explained entitlements and benefits.
  • Maintained automated Human Resources personnel system, provided technical benefits support and organized employee functions.
  • Screened and tracked applications, interviewed potential candidates for clerical/administrative positions, performed background checks and assisted in career fairs.

How Would You Rate Working As a Human Resources Technician?

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Top 10 Best States for Human Resources Technicians

  1. Connecticut
  2. District of Columbia
  3. Massachusetts
  4. North Dakota
  5. Minnesota
  6. Tennessee
  7. Kentucky
  8. New York
  9. Rhode Island
  10. Alaska
  • (112 jobs)
  • (114 jobs)
  • (328 jobs)
  • (29 jobs)
  • (200 jobs)
  • (158 jobs)
  • (74 jobs)
  • (502 jobs)
  • (27 jobs)
  • (7 jobs)

Top Human Resources Technician Employers

Jobs From Top Human Resources Technician Employers

Human Resources Technician Videos

I Wanna Be a Human Resources Officer

Sam Goodell, U.S. Army Europe Human Resources Technician

Human Resources Training from Career Tech

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