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Human resources technician skills for your resume and career

Updated January 8, 2025

8 min read

Quoted experts

Dr. Vickie Hall,

J. Adam Shoemaker Ph.D.

Human resources technician example skills

Below we've compiled a list of the most critical human resources technician skills. We ranked the top skills for human resources technicians based on the percentage of resumes they appeared on. For example, 15.1% of human resources technician resumes contained human resources as a skill. Continue reading to find out what skills a human resources technician needs to be successful in the workplace.

15 human resources technician skills for your resume and career

1. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how human resources technicians use human resources:

Maintain confidentiality related to human resources issues including employment decisions, selection process, criminal history records, and disciplinary issues.
Evaluated Human Resources transactions for accuracy and compliance with merit rules, federal guidelines and departmental procedures.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how human resources technicians use customer service:

Performed staffing clerical duties for internal recruitment, answered telephonic inquires regarding pending personnel actions while providing quality customer service.
Answered and/or resolved inquiries submitted from employees; rendering quality customer service, demonstrating competence and professionalism.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how human resources technicians use data entry:

Filed information, established files, retrieved information, maintained records and performed data entry into computer systems.
Maintained complex computerized personnel/training data system and ensures timely and accurate data entry.

4. HRIS

Here's how human resources technicians use hris:

Prepared all recruitment actions and other personnel management actions for serviced personnel using various HRIS systems.
Managed HRIS system to ensure updated and accurate information on all employees for reporting and auditing accuracy.

5. Payroll System

Here's how human resources technicians use payroll system:

Trained and developed documentation for payroll system.
Coordinated implementation of automated payroll system.

6. Personnel Actions

A personnel action means any action taken which affects compensation, appointment, promotion, transfer, assignment, reassignment, reinstatement, evaluation of performance, layoff, dismissal, discipline, commendations, or any other action that affects the status of employment, etc. For example organizational reassignment, hiring an employee, or an employee leaving the company, are represented by separate personnel actions.

Here's how human resources technicians use personnel actions:

Provided technical personnel support in the processing and administration of official personnel actions and benefits administration for government civilians.
Reviewed personnel actions for regulatory compliance and forwards completed actions to higher headquarters for review and processing.

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7. Life Insurance

Here's how human resources technicians use life insurance:

Assisted with health, dental, and life insurance enrollments/changes/opt-outs, worker s comp, leave, FMLA, and retirement.
Provided assistance with enrolling, adding, deleting and termination of health, dental, life insurance and deferred compensation plans.

8. Background Checks

Here's how human resources technicians use background checks:

Screened and tracked applications, interviewed potential candidates for clerical/administrative positions, performed background checks and assisted in career fairs.
Conducted hiring processes, including background checks/photo ID's for Substitute Teachers/ParaEducators/Nurses.

9. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how human resources technicians use clerical support:

Provided administrative and clerical support to Payroll Coordinator.
Provided clerical support to ensure efficient office operations and performed a variety of functions as needed by the office staff.

10. Shared Services

Here's how human resources technicians use shared services:

Develop business cases to support ERP, shared services, and outsourcing decisions.
Partner with the Department of Human Resource Management Shared Services Center to resolve payroll/personnel record discrepancies, quarterly and year-end reconciliations.

11. Workers Compensation

Here's how human resources technicians use workers compensation:

Leave paperwork/Counseling New hire orientation/paperwork Workers compensation Exit interviews Payroll Conduct audits on leave reports Termination paperwork
Defined the process and coordinated pulling payroll information during the annual Workers Compensation audit.

12. I-9

I-9 is a government verification form that indicates, whether an individual is eligible for work in the US. The form was created by the United States Department of Homeland Security division, named as the United States Citizenship and Immigration Services (USCIS) which requires that all US citizens must fill out and submit an I-9 form to start their working career in the US. An I-9 form includes a person's identification information and education credentials, that are ought to be verified by the employer.

Here's how human resources technicians use i-9:

Processed I-9s; ensuring the form are completely filled out and have necessary unexpired documents to certify them through E-Verify.
Processed monthly report to ensure that I-9 and Work Visas are kept up to date and complete.

13. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how human resources technicians use technical support:

Provided technical support to HR staff and management in recruitment and placement or classification activities.
Provide technical support to the Classification Services Section by processing and auditing classification documents.

14. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how human resources technicians use management system:

Coordinated with Information Systems to set up enterprise resource management system security forms.
Indexed records into the Personnel Electronic Records Management System.

15. FMLA

Here's how human resources technicians use fmla:

Generated initial paperwork for FMLA and short/long term disability.
Processed and monitored all leave of absence documentation (FMLA, STD, LTD, and ADA paperwork).

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What skills help Human Resources Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on human resources technician resumes?

Dr. Vickie Hall

Director Human Resources Operations, Wayne State University

Those skills that are technical (technology) in nature; customer service skills and facilitation skills abilities

What hard/technical skills are most important for human resources technicians?

J. Adam Shoemaker Ph.D.

Associate Professor of Management & Human Resources, Saint Leo University

Even though these skills are much more trainable, it helps if HR professionals are familiar with HR information systems.
There are too many to name them all here (sorry, no free advertising)! It would be difficult for a candidate to be familiar with every platform a company might use for their HRIS, but it is good to know that they generally work in the same ways.
If the company asks if you have experience with a particular platform that you have never heard of, always be truthful but still be ready to ask intelligent questions about it: "I'm not too familiar with that platform, but I'd be curious to know about your employees' experiences with it. How long have you been using it, and how robust is the self-service interface?"

What soft skills should all human resources technicians possess?

J. Adam Shoemaker Ph.D.

Associate Professor of Management & Human Resources, Saint Leo University

FYI, soft skills are a lot more difficult to train than hard skills. This is part of the reason that there is so much demand for soft skills - for the most part, they need to be innate to the candidate.
Here again, communication comes up - and here, it is important to recognize that communication is much more than just telling people. A good communicator is a great listener. He knows when to speak his mind and when to wait and see what happens. She knows how to collaborate effectively with people and how to take action when needed.

What human resources technician skills would you recommend for someone trying to advance their career?

Dr. Michael Pasquale Ph.D.

Professor of Linguistics, Humanities Division Chair, Cornerstone University

Graduates should continue to develop expertise and fluency in their language learning and development. They should focus on developing language fluency in the career areas they are pursuing. For example, they should read extensively and listen to podcasts in their target language to understand the field and how to use the language fluently and effectively in those contexts.

What type of skills will young human resources technicians need?

Paul Johnson Ph.D.

Associate Professor, Bowling Green State University

Educational leaders will need to be adept at leading staff to address the needs of the whole child; the academic, the social, and the emotional, with a special focus on the academic. To accomplish this, leaders must be excellent communicators and group facilitators who "listen before they lead" staff toward the district's vision and mission.

What technical skills for a human resources technician stand out to employers?

Adam Smith Ph.D.

Bicentennial Professor, Associate Professor of Management, Enactus Sam Walton Fellow, Indiana University Kokomo

That varies by industry, employer, level, and position. Also, it depends on their approach to hiring and training. It is important that students research employers and industries that interest them. But overall, it may be skills such as decision-making, problem-solving, critical thinking, time management, and collaboration that remain vital. Going forward, effective communication, tech savviness, a positive view of change (as opportunity), and an openness to continuous learning may set people apart in organizations.

Do you want to know more?

List of human resources technician skills to add to your resume

The most important skills for a human resources technician resume and required skills for a human resources technician to have include:

Human Resources
Customer Service
Data Entry
HRIS
Payroll System
Personnel Actions
Life Insurance
Background Checks
Clerical Support
Shared Services
Workers Compensation
I-9
Technical Support
Management System
FMLA
Open Enrollment

Reference Checks
PeopleSoft
Selection Process
Personnel Transactions
Technical Assistance
Labor Relations
Telephone Calls
Exit Interviews
Benefits Administration
Kronos
Cobra
Applicant Tracking Systems
Collective Bargaining
Personnel Policies
Personnel Data
Provides Administrative Support

Unemployment Claims
Recruitment Process
Administrative Tasks
Performance Management
Performance Evaluations
ADP
Open Positions
SharePoint
DOD
Disciplinary Actions
Employment Verifications
Compensation Claims
Subpoenas
PowerPoint
Performance Reviews
Drug Screens

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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