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Become A Human Service Specialist

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Working As A Human Service Specialist

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $54,809

    Average Salary

What Does A Human Service Specialist Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Human Service Specialist

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Human Service Specialist Jobs

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Human Service Specialist Career Paths

Human Service Specialist
Therapist Program Supervisor Office Manager
Administrative Manager
6 Yearsyrs
Mental Health Counselor Program Coordinator Human Resources Coordinator
Business Office Manager
8 Yearsyrs
Program Supervisor Recruiter Career Counselor
Career Manager
7 Yearsyrs
Program Coordinator Assistant Director Office Manager
Case Manager
5 Yearsyrs
Therapist Family Counselor Case Manager
Clinical Case Manager
6 Yearsyrs
Social Worker Therapist
Clinical Director
9 Yearsyrs
Mental Health Counselor Therapist Clinical Supervisor
Clinical Manager
8 Yearsyrs
Programming Specialist Program Manager
Deputy Director
9 Yearsyrs
Service Coordinator Social Worker
Director Of Social Services
6 Yearsyrs
Project Coordinator Educator Family Support Specialist
Family Case Manager
5 Yearsyrs
Program Manager Education Director Case Manager
Housing Case Manager
6 Yearsyrs
Program Manager Human Resources Generalist Case Manager
Medical Case Manager
8 Yearsyrs
Project Coordinator Adjunct Instructor Mental Health Counselor
Mental Health Case Manager
5 Yearsyrs
Service Coordinator Program Coordinator
Program Manager
8 Yearsyrs
Social Worker Program Manager Senior Project Manager
Project Director
8 Yearsyrs
Clinical Counselor Clinical Therapist Intake Coordinator
Resident Manager
5 Yearsyrs
Clinical Counselor Mental Health Counselor Behavioral Health Technician
Residential Manager
5 Yearsyrs
Programming Specialist Program Director
Service Director
10 Yearsyrs
Program Coordinator Social Worker
Social Work Case Manager
6 Yearsyrs
Unit Supervisor Case Manager Child Protective Investigator
Targeted Case Manager
6 Yearsyrs
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Human Service Specialist Demographics

Gender

Female

76.5%

Male

21.6%

Unknown

1.8%
Ethnicity

White

59.7%

Hispanic or Latino

15.8%

Black or African American

14.7%

Asian

6.4%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

73.3%

French

6.9%

Vietnamese

2.3%

Hindi

1.5%

Mandarin

1.5%

Braille

1.5%

Chinese

1.5%

German

1.5%

Arabic

1.5%

Somali

0.8%

Indonesian

0.8%

Igbo

0.8%

Yoruba

0.8%

Dari

0.8%

Fijian

0.8%

Russian

0.8%

Hebrew

0.8%

Carrier

0.8%

Tagalog

0.8%

Italian

0.8%
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Human Service Specialist Education

Schools

Webster University

13.6%

University of Phoenix

10.3%

University of South Carolina - Columbia

9.1%

Capella University

6.9%

Liberty University

6.9%

Strayer University

6.1%

Walden University

4.9%

Limestone College

4.3%

Grand Canyon University

4.3%

Midlands Technical College

3.6%

Florida State University

3.4%

Claflin University

3.4%

University of South Carolina Upstate

3.4%

Ashford University

3.0%

Clemson University

3.0%

Francis Marion University

2.8%

Arizona State University

2.8%

Northern Arizona University

2.8%

South University

2.8%

Southern Wesleyan University

2.8%
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Majors

Business

13.9%

Psychology

12.5%

Social Work

12.4%

Human Services

8.3%

Sociology

7.6%

Criminal Justice

7.2%

School Counseling

6.1%

Human Resources Management

4.4%

Health Care Administration

4.0%

Education

3.0%

Management

2.7%

Nursing

2.5%

Counseling Psychology

2.4%

Mental Health Counseling

2.2%

Elementary Education

2.0%

Public Administration

2.0%

Accounting

1.8%

Public Health

1.7%

Political Science

1.6%

Computer Science

1.5%
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Degrees

Bachelors

38.6%

Masters

30.0%

Other

15.5%

Associate

8.3%

Certificate

4.3%

Doctorate

1.8%

Diploma

1.1%

License

0.3%
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Temporary

Real Human Service Specialist Salaries

Job Title Company Location Start Date Salary
Human Reosurces Specialist Squeem, LLC Orlando, FL Oct 20, 2016 $112,694
Human Services Care Specialist Lamsis Associates West Orange, NJ Oct 01, 2012 $50,000
Human Services Care Specialist Cordillera Professionals, LLC Montclair, NJ Oct 01, 2010 $50,000
Case Manager/Human Services Care Specialist The Association for Rehabilitative Case Management New York, NY Sep 26, 2012 $43,500
Human Services Program Specialist Shalom Disability Ministries Los Angeles, CA Mar 06, 2016 $43,326
Human Service Program Specialist NIPD-Nj Teaneck, NJ Jun 12, 2015 $41,205
Human Service Program Specialist YAI/National Institute for People Withdisabilities New York, NY Jul 14, 2015 $41,205
Human Service Program Specialist NIPD-Nj Teaneck, NJ Jun 23, 2015 $41,205
Human Services Care Specialist Premier HHC, LLC Carrollton, TX Oct 04, 2011 $40,000
Human Services Care Specialist New Family Traditions Seattle, WA Oct 01, 2013 $33,051
Human Services Care Specialist Cordillera Professionals, LLC Montclair, NJ Sep 27, 2011 $33,000
Human Services Care Specialist Sambasiva R Sukhavasi Md Pa Port Arthur, TX Nov 14, 2011 $32,240
Human Services Care Specialist East Middlesex Association for Retarded Citizens Reading, MA Dec 02, 2009 $31,639 -
$36,940
Human Services Care Specialist New Family Traditions Seattle, WA Oct 01, 2013 $29,557
Human Services Care Specialist Youth Opportunities Upheld, Inc. Worcester, MA Sep 29, 2010 $27,000
Human Services Care Specialist New Family Traditions Seattle, WA Jul 01, 2010 $24,232 -
$27,114

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Top Skills for A Human Service Specialist

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  1. Child
  2. Eligibility Requirements
  3. Medicaid
You can check out examples of real life uses of top skills on resumes here:
  • Determine validity of such reports and investigate circumstances surrounding the alleged child neglect and/or abuse.
  • Evaluate documentation provided by client to determine if clients meet eligibility requirements based on rules and policies.
  • Keyed eligibility into the Medicaid Eligibility Determination System (MEDS) timely and with minimal error.
  • Developed and implemented treatment plans to improve client's cognitive, emotional and psychological functioning.
  • Received multiple quality assurance awards for successfully handling customer calls, providing quality customer service and maintaining good customer relationship management.

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Top 10 Best States for Human Service Specialists

  1. Alaska
  2. District of Columbia
  3. North Dakota
  4. Oregon
  5. Minnesota
  6. Pennsylvania
  7. Vermont
  8. Wisconsin
  9. Nevada
  10. Texas
  • (48 jobs)
  • (229 jobs)
  • (76 jobs)
  • (308 jobs)
  • (575 jobs)
  • (996 jobs)
  • (67 jobs)
  • (406 jobs)
  • (130 jobs)
  • (1,424 jobs)

Top Human Service Specialist Employers

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