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  • Case Manager

    Us Tech Solutions 4.4company rating

    Remote human service specialist job

    Duration: 03 Months Job Overview - Case Manager We are seeking a self-motivated, detail-oriented, and highly organized Case Management Coordinator to support Medicaid Long Term Care/Comprehensive Program members in Miami-Dade County, FL. This role is primarily field-based, requiring approximately 75% travel within the assigned region, with 25% work-from-home responsibilities. The coordinator will assess, plan, implement, and coordinate case management services to support members' medical, social, and wellness needs across home, assisted living, and nursing facility settings. Key Job Duties Coordinate case management activities for Medicaid Long Term Care/Comprehensive Program enrollees Conduct telephonic and face-to-face assessments of members in homes, assisted living facilities, and nursing homes Perform comprehensive member evaluations using care management tools and data review Provide coaching, education, and support to empower members to make informed healthcare decisions Monitor, evaluate, and document care activities in compliance with regulatory and accreditation guidelines and internal policies Utilize case management and quality management processes consistently and accurately Experience & Qualifications Required Bachelor's Degree required, preferably in Social Work or a related field Case management experience required Long-term care experience preferred Bilingual Spanish/English strongly Schedule Monday-Friday, 8:00 AM - 5:00 PM (EST) About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruter Details: Name: Umar Farooq Email: ********************************** Internal Id #25-55185
    $37k-48k yearly est. 1d ago
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  • Shared Services Specialist: HR/Payroll-1

    University of Washington 4.4company rating

    Remote human service specialist job

    **Shared Service Specialist: HR/Payroll - College of Arts and Sciences Administrative Support Team** Are you a highly motivated self-starter? Do you value high performance standards and customer service? Do you like collaborative work? Then you are ready to join the Administrative Support Team, a dynamic team supporting the educational, scholarly, and creative missions of over 50 academic, arts, and scholarly units across UW's College of Arts and Sciences. Click here (******************************************** to learn more about the exceptional community of leaders and learners we support in the College of Arts and Sciences. Established in 2011, the Administrative Support Team (AST) is the College of Arts and Sciences' center of expertise assisting over 50 academic, arts, and scholarly units with procurement, payment, human resources, payroll, and foreign national visa transactions. AST also serves as a key touchpoint for College leaders and fiscal staff as they navigate major institutional changes, such as the 2023 launch of Workday Finance. AST is committed to creating a collaborative culture that fosters equity of experience and opportunity and in which all team members feel safe, welcome, and included. Sustaining and strengthening this culture is truly a team effort. AST team members are highly motivated self-starters who gladly share knowledge and support with one another to meet rigorous standards of accuracy, efficiency, and customer service. We practice collaboration, engagement, and mutual support by gathering in daily group huddles and weekly process improvement workshops; by working together to balance workloads, research policies and procedures, and address challenging transactions; and by actively listening to each other, our clients, and our colleagues throughout the College and University. We have a new opportunity to join our fabulous team. As a Shared Service Specialist (HR/Payroll), you will become a subject matter expert in UW's academic, staff, and student personnel policies and processes, and will be a vital voice in AST's development of new and improved tools and workflows. **RESPONSIBILITIES** Reporting to the Manager of Program Operations for HR/Payroll, the Shared Service Specialist's job duties include: + Provide guidance to unit administrators related to hiring and payroll policies and procedures, ensuring compliance with UW, State, and Federal best practices. + Submit and track to completion Workday transactions as requested by member units. + Submit request for job posting in Workday. Contact department administrator and Human Resources (HR) for assistance, as needed. + Enter new employee information and/or employee data changes in Workday. + Run and interpret Workday reports to track progress of transactions. + Communicate progress and roadblocks of transactions to administrators. + Contact Employee Workday Help (EWH) for relevant questions and assistance, as necessary. + Maintain high compliance standards while also meeting turn-around goals. + Actively participate in all appropriate policy, business process, and customer service training, including Workday training sessions, in order to maintain and expand current expertise and to build expertise in new systems. + Actively participate in daily staff huddles, weekly and monthly workshops, and outreach meetings (as requested). + Collaborate with fellow team members to evaluate current AST processes and policies, develop ideas for updates and improvements, and institute changes that continually reinforce our mission and values. + Maintain positive and productive working relationships with unit administrative staff. + Communicate clearly and collegially with all AST constituents, including customers, central offices, vendors, and colleagues. + Assist departmental staff with the transition to new systems and business practices. + Additional project duties as needed. _Note: While we value the focus and comfort that remote work can afford, we also thrive on the inspiration and comradery that comes from working together on campus. We therefore have established two standard work schedules for our team members. You may choose to work in the office throughout the week, or you may request to work remotely up to two days per week (Tuesdays and/or Thursdays only), joining your colleagues in-person Mondays, Wednesdays, and Fridays._ **MINIMUM REQUIREMENTS** + Bachelor's Degree and two years of work experience in fiscal, accounting, or payroll experience. _Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration._ **ADDITIONAL REQUIREMENTS** + Experience in a customer-service-oriented environment. + Excellent organization and communication skills. + Strong skills in Microsoft Office applications. + Experience contributing to continuous process improvement initiatives. **Compensation, Benefits and Position Details** **Pay Range Minimum:** $54,732.00 annual **Pay Range Maximum:** $73,608.00 annual **Other Compensation:** - **Benefits:** For information about benefits for this position, visit ****************************************************** **Shift:** First Shift (United States of America) **Temporary or Regular?** This is a regular position **FTE (Full-Time Equivalent):** 100.00% **Union/Bargaining Unit:** SEIU Local 925 Nonsupervisory **About the UW** Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. **Our Commitment** The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (*********************************************************************************************************************** . To request disability accommodation in the application process, contact the Disability Services Office at ************ or ********** . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (********************************************************* . University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
    $54.7k-73.6k yearly 13d ago
  • Specialist - Outreach-Fixed Term

    MSU Careers Details 3.8company rating

    Remote human service specialist job

    The National Center for Pavement Preservation (NCPP) at Michigan State University is seeking a Bridge Preservation Specialist to support bridge preservation initiatives at regional and national levels. This role requires a proactive, entrepreneurial mindset to identify and secure research funding, develop training programs, and expand bridge preservation initiatives. The ideal candidate will innovate, build partnerships, and pursue growth opportunities that advance NCPP's mission. Rather than simply executing existing projects, they must think strategically, seize opportunities, and drive new initiatives that benefit bridge preservation efforts nationwide. This is a one-year fixed-term position with the possibility of renewal based on continued funding, positive performance reviews, and mutual agreement. Key Responsibilities The successful candidate will lead, organize, and facilitate regional and national bridge preservation partnership meetings. This includes developing meeting agendas, coordinating with speakers and moderators, and managing logistical arrangements. Additionally, the specialist will facilitate workgroups, meetings, and conferences to support bridge preservation initiatives, ensuring effective collaboration among stakeholders. In addition to outreach efforts, this position will identify and pursue research and funding opportunities in bridge preservation. As a technical expert, they will contribute to research projects and initiatives while maintaining an up-to-date understanding of industry advancements and best practices. This role requires an entrepreneurial mindset to strategically seek growth opportunities that further the mission of NCPP. The specialist will also play a crucial role in training and advocacy, providing expertise to support NCPP's bridge preservation activities. They will represent and promote bridge preservation at both national and local meetings, strengthening industry engagement. Furthermore, they will develop training programs and outreach strategies that address the evolving needs of partners and stakeholders, ensuring the effective dissemination of knowledge and best practices in bridge preservation. Additional duties as assigned. Extensive travel is required. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Degree Masters -Civil Engineering or a closely related field Minimum Requirements Master's degree in civil engineering or a closely related field. Minimum of 5 years of practical experience in bridge preservation. Expertise in bridge maintenance operations, construction practices, materials, and bridge design. Strong leadership skills and experience in organizational and strategic planning. Proven ability to identify and secure research funding opportunities. Experience in writing technical proposals and research reports. Effective communication skills (verbal and written), including the ability to collaborate and train using remote technologies. Demonstrated ability to develop and maintain relationships with diverse stakeholders. Desired Qualifications Licensure as a Professional Engineer (PE). Experience working with a transportation agency. Background in program development, operational oversight, and budget management. Experience in developing and delivering professional training courses, workshops, or seminars. Required Application Materials A cover letter detailing your interest and qualifications. A current resume/CV. Contact information for three professional references. Special Instructions Review of applications will begin on May 14, 2025 and continue until the position is filled. For additional information, contact Patte Hahn at hahnp@egr.msu.edu Review of Applications Begins On 05/14/2025 Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Website https://www.pavementpreservation.org/ Department Statement Michigan State University is a global leader in engineering research and education. The National Center for Pavement Preservation is dedicated to advancing transportation infrastructure through innovative solutions in pavement and bridge preservation. This role offers the opportunity to make a national impact while working with a collaborative and expert team. MSU Statement Michigan State University has been advancing the common good with uncommon will for more than 160 years. One of the top research universities in the world, MSU pushes the boundaries of discovery and forges enduring partnerships to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic community through more than 200 programs of study in 17 degree-granting colleges.
    $40k-56k yearly est. 60d+ ago
  • Insurance Subrogation Case Specialist (Hybrid - Dublin, OH)

    Gainwelltechnologies

    Remote human service specialist job

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary HMS is hiring an Insurance Subrogation Case Specialist to join our growing team! In this role, you'll help identify, verify, and coordinate healthcare coverage for Medicaid members, while managing subrogation and claims-related cases. If you have experience in insurance, healthcare claims, or call center operations-and you're looking for a mostly remote position with career growth potential-this is a great opportunity to join a mission-driven organization that helps make healthcare more affordable and efficient. Your role in our mission * Investigate and verify healthcare coverage and third-party liability information for Medicaid recipients. * Review and analyze insurance policies, claims, and case documentation. * Manage active subrogation case files and ensure all data is entered accurately and on time. * Communicate with insurance carriers, employers, and members to obtain and confirm coverage details. * Handle a high volume of inbound and outbound calls related to subrogation or claims. * Prepare and maintain reports on open cases, enrollment updates, and payment processing. * Support company goals for revenue recovery, accuracy, and program compliance. What we're looking for * 3-5 years of experience in insurance, healthcare, or government-sponsored programs. * Experience handling customer service or call center inquiries (both inbound and outbound). * Strong attention to detail and accuracy in data entry. * Proficient with Microsoft Excel, Word, and internet research. * Excellent communication, problem-solving, and organizational skills. * Ability to work independently in a remote/hybrid environment. What you should expect in this role * Hybrid role - primarily remote with in-office presence 2 days per month in Dublin, Ohio. * Monday to Friday schedule (daytime business hours). * Video cameras must be used during all interviews, as well as during the initial week of orientation. * To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance. * To Test your internet download and upload speed: * Go to Google. * Search for Internet Speed Test or click here. #LI-HYBRID #LI-JA1 #LI-CM1 The pay range for this position is $43,800.00 - $62,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $43.8k-62.5k yearly 60d+ ago
  • Claimant Outreach & Intake Specialist

    Advocates 4.4company rating

    Remote human service specialist job

    OverviewAt Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA's and case managers. We are seeking a dynamic and persistent Outreach & Intake Specialist to be the crucial first point of contact for potential claimants. In this role, you will engage new leads, guide them through the initial information gathering and contract signing process via our Onboarding Flow, and effectively convert interested individuals into Advocate claimants. You'll focus on initiating the claimant journey, ensuring potential claimants feel supported and informed from the very beginning. If you are results-oriented, possess excellent communication skills, and are passionate about helping people navigate complex processes, this role offers the opportunity to make a significant impact without managing ongoing case submissions.Job Responsibilities Act as the first point of contact for potential claimants, managing inbound leads via phone, text, and potentially other channels. Conduct prompt and persistent outreach to new leads (within 5 minutes) using tools like Salesforce and Aircall Power Dialer, following established contact sequences (calls, texts, voicemails). Clearly articulate Advocate's value proposition and answer frequently asked questions to build trust and encourage engagement. Guide potential claimants through Advocate's online Onboarding Flow, assisting them in providing necessary initial information and signing the representation contract. Maintain accurate and timely records of all outreach activities, claimant interactions, and lead statuses within Salesforce. Identify and appropriately handle leads who may not be eligible for services based on initial criteria. Collaborate with the team to meet and exceed lead conversion goals. Monitor Advocate's Intake communication lines for new client calls and texts, responding appropriately. Qualifications Proven experience in a high-volume outreach, sales, or customer engagement role (e.g., call center, intake specialist, sales development). Excellent verbal and written communication skills, with an ability to explain processes clearly and empathetically. Strong interpersonal and persuasion skills with a persistent approach to achieving goals. Experience using CRM software (Salesforce preferred) and communication tools (Dialers like Aircall preferred). Highly organized with strong attention to detail for tracking lead progress and documenting interactions. Ability to work independently and manage time effectively in a remote setting. Passionate about helping others and contributing to a mission-driven company. Familiarity with the Social Security disability process is a plus, but not required. This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.
    $26k-31k yearly est. Auto-Apply 60d+ ago
  • Medicaid Enrollment & Intake Specialist (Onsite) Lakeland, FL

    RSi 4.0company rating

    Remote human service specialist job

    Join a USA Today Top 100 Workplace & Best in KLAS Team! Enrollment & Intake Specialist Pay Range: $21.00- $22.75 per hour | Schedule: Sunday-Thursday 8:00am-4:30pm or Monday-Friday 8:00am-4:30pm | Location: Lakeland, FL Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers-and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As an Enrollment Specialist, you have the unique opportunity to advocate for patients and their families, while working hand in hand with hospital personnel to determine eligibility for Medicaid, Social Security Disability, and various County programs. We are looking for you to act as liaisons between government entities and patients to secure funding for healthcare services rendered at Lakeland Regional Hospital. What You'll Do: Determine patient's eligibility for state, federal, or county programs. Maintain case load, uphold productivity standards. Develop and maintain processional relationships with hospital staff, patients, and state workers. Prepare documents, ensure accuracy and completion. Adhere to and support organizational standards, policies, and procedures. Perform other duties as assigned. What We're Looking For: Bachelor's Degree preferred. High School Diploma or equivalent required Exceptional customer services skills Demonstrates problem solving and case management skills. Proficient with technology such as phone systems, computers, Microsoft software applications such as Word, Excel, Outlook, etc. Excellent written and verbal communication skills Knowledge of Medicaid, Social Security Administration, and County Social Service programs An understanding of HIPAA and HITECH patient confidentiality laws to protect the patient, client, and company. Knowledge of major hospital systems and healthcare environment Bilingual (English & Spanish) Why You'll Love RSi: Competitive pay with ample opportunities for professional growth. Fully remote position with a stable Monday-Friday schedule. Collaborative, performance-driven environment with expert leadership. Mission-driven work supporting essential healthcare services. Recognition as a nationally respected leader in healthcare revenue management. Physical Requirements: Requires prolonged sitting, standing, and walking. Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Requires lifting papers or boxes up to 15 pounds occasionally. Work must be performed inside the hospital or facility. Travel to other offices and/or client facilities may be required. What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence. We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow. Ready to be part of something special? Apply now and join our team!
    $21-22.8 hourly 60d+ ago
  • Bilingual Client Intake Specialist - Remote

    Keches Law Group PC 3.9company rating

    Remote human service specialist job

    Job DescriptionDescription: Keches Law Group, P.C. is a well-established, 50 attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in the areas of workers' compensation, personal injury, medical malpractice, and discrimination. We are seeking bilingual Client Intake Specialists to join our team. This is a remote position. Duties: Receiving incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics Using the firm software to enter all case and client details, and maintains detailed logs and task history within the database Conveying accurate information to clients with regard to different case types with confidence and assurance Setting the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients Demonstrating the ability to converse with varying client personalities to collect pertinent details to determine the viability of their claims Maintaining client confidence by keeping client information confidential Enhancing the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position Requirements: Skills/Qualifications: High School diploma or equivalent 1-2 years of customer service/call center experience or law firm experience is preferred Multi-lingual abilities are required (Haitian Creole, Cape Verdean Creole, Spanish, or Portuguese require) Ability to accurately translate verbal information into written correspondence Ability to prioritize and escalate client calls appropriately Strong phone, typing, and computer skills are a must; experience with Microsoft Office Suite is preferred Ability to absorb, retain, and apply new information Strong attention to detail Ability to interact professionally and appropriately with clients, attorneys, and others Must be energetic, well organized, and have the ability to multi-task Must possess and demonstrate exceptional customer service skills, and the ability to handle situations with tact and diplomacy Ability to work in a high intensity, high stress environment Ability to work effectively in a fast-paced environment while accomplishing short-term goals without losing sight and commitment to the longer-term needs of the firm Excellent verbal and written communication skills Excellent problem-solving, analytical, and evaluative skills Schedule Remote Monday - Friday 8:30am - 5:00pm (EST) Benefits Health, Dental, and Vision Insurance 401(k) Plan with Profit Sharing Flexible Spending Account Paid Time Off Paid Holidays Basic Life Insurance Long Term Disability Employee Referral Bonuses The anticipated salary range for this position, which we in good faith expect to pay at the time of posting, is $38,000.00 - $41,000.00 annually. This range allows us to make an offer that reflects multiple factors, including experience, education, qualifications, and job-related knowledge and skills, as well as internal pay equity. It's not typical for an individual to be hired at or near the top of the range, as we strive to provide room for future and continued salary growth. Base pay is just one component of our Total Rewards package, which may also include discretionary bonuses, commissions, or other incentives depending on the role. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role, however the employee may at times be required to sit; stand; walk; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift or move office products and supplies, up to 20 pounds. AAP/EEO Statement Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
    $38k-41k yearly 4d ago
  • Intake Specialist

    Modern Family Law 3.7company rating

    Remote human service specialist job

    Modern Family Law, a rapidly expanding law firm specializing in Family Law, is seeking a remote Intake Specialist to join our sales team in Colorado, Texas or Georgia. This candidate will be required to work an MT timezone shift. If you are a dedicated professional seeking a dynamic and rewarding career in client services, this is your opportunity to shine with a leading firm. As a key member of our intake department, you will play a critical role in welcoming potential clients and guiding them through their initialinteractions with the firm. Your ability to communicate clearly and empathetically, manage client records with precision, and collaborate with other departments will ensure a positive and seamless intake experience. Primary Duties: Monitor and respond promptly to inquiries across email, chat, and web forms, providing potential clients with information about the firm's services and setting expectations for the intake process. Conduct conflict checks to ensure compliance with firm policies. Answer incoming calls with professionalism and empathy, transferring calls to the appropriate team members, and handling voicemails and follow-ups as needed. Manage and update client records in the CRM, ensuring accuracy and timeliness in data entry. Distribute, collect, and process fee agreements and credit card authorizations, entering details into the system with precision and facilitatingretainer fee transactions. Schedule meetings and initial consultations for attorneys, coordinating with both clients and firm calendars. Follow up with potential clients via phone, email, or chat to address questions, encourage engagement, and guide them through the next steps. Track and log follow-up activities to maintain a complete record in the CRM. Identify high priority leads and escalate them to attorneys or senior intake team members as necessary. Actively participate in weekly intake meetings and contribute to continuous improvement efforts within the intake department. Collaborate with other departments, including marketing, IT, and sales, to ensure smooth client experiences. Requirements Two to Five (2-5) years of experience in sales, customer service, or a related field, with a proven track record of client engagement and follow-up. Experience in legal intake or a client service role is a plus. As our culture is remote-first, all employees are expected to have the ability to work from home with a reliable internet connection and to set up a workstation that supports productive work during normal business hours. Proficiency with Apple products and CRM systems, with a typing speed of 50 WPM or higher and excellent attention to detail. Ability to communicate calmly and effectively with clients in stressful situations, demonstrating empathy and professionalism. Strong organizational skills and the ability to prioritize multiple competing tasks in a fast-paced environment. Client-focused mindset, dedicated to delivering exceptional service and fostering positive client relationships. Skills and Competencies: Excellent written and verbal communication skills with the ability to handle client interactions with care and clarity. Strong organizational skills, with the ability to handle multiple priorities and meet tight deadlines. High attention to detail, ensuring accuracy in client records, communications, and transaction processing. Ability to collaborate effectively within a supportive, professional work culture. Adaptability and flexibility, thriving in both remote work and in-person settings when required. Proficiency in CRM systems and technology used in remote client management. Mandatory Notices for Applicants: ADA Compliance: All candidates and incumbents are expected to perform the duties as assigned so long as they can meet the expectations set forth with or without reasonable accommodations. Should a candidate require accommodation, they need to advise the Director of People & Culture in advance. Compensation: $20- $24 per hour. The range presented is a reliable estimate of the base salary that this individual is expected to receive. Actual pay will be adjusted based on experience, location, internal and external pay equity, and other job-related factors as permitted by law. Full-time employees may be eligible for health insurance with an optional Flexible Spending Account or a Health Savings Account, short-term disability, long-term disability, dental insurance, vision care, life insurance, 401(k) Retirement, vacation, sick time, and an employee assistance program to support the personal wellness needs of our employees. Additional voluntary programs are available and include voluntary accident insurance, voluntary life, voluntary disability, voluntary long-term care, voluntary critical illness and cancer insurance, as well as pet insurance. Additionally, in some markets, commuter and transit benefit programs are available. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Work from Anywhere -- eligible after 6 months.
    $20-24 hourly Auto-Apply 19d ago
  • Specialist - Outreach-Fixed Term

    Outreach-Fixed Term

    Remote human service specialist job

    Michigan State University actively promotes a dynamic research and learning environment in which qualified individuals of differing perspectives, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. The Associate Director supports the overall leadership and strategic direction of IPPSR by fostering connections between academic research and public policy, managing compliance and budgeting, and advancing outreach to state and local stakeholders. It also involves developing independent and collaborative projects, strengthening the survey research unit, mentoring staff, and cultivating a research-driven culture among faculty and students that emphasizes communication, policy engagement, and external funding. The Associate Director will co-lead signature programs with the Director, such as the Legislative Leadership Program, Michigan Political Leadership Program, Policy Forums, and other educational and training programs. They will also support the Institute's survey research unit, manage large-scale data projects like the Correlates of State Policy database and the Michigan Policy Insiders Panel, oversee the Michigan Applied Public Policy Research grant program, and mentor student research teams. IPPSR operates within the College of Social Science and seeks to apply research to urgent public issues by offering survey services, educational programs, and fostering problem-solving relationships across academic and policymaker communities on society's most pressing needs. This role requires a collaborative spirit, a commitment to public engagement, and the ability to translate academic research into actionable policy insights. The Associate Director will also contribute to fundraising efforts and represent IPPSR and MSU across campus and beyond. Key Responsibilities: Provide strategic leadership and operational support for IPPSR Co-lead educational programs and policy training initiatives Expand outreach to policymakers, campus units, and peer institutions Manage and grow large data projects and research dissemination Support budgeting, compliance, and staff development Engage in fundraising and development activities Oversee research teams and stimulate scholarly output Represent IPPSR in university and public forums Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Degree Masters Minimum Requirements • Master's degree and at least 6/8 years' experience in fields of government law, policy affairs, or public policy or bachelor's degree and 8/10 years' experience in fields of government, law, policy affairs, or public policy • At least three years' professional experience leading teams, managing projects in public policy arenas with increasingly responsible roles involving external relations, program development and execution, strategic planning, team building, conference coordination, budget development and administration, or related fields • Demonstrated ability to communicate effectively and maintain strategic alliances and relationships with a wide cross section of stakeholders Desired Qualifications Strong familiarity with Michigan and national policymaking Strong writing, editing, and public speaking skills Commitment to civic engagement and public service Familiarity with strategic planning, organizational operations, and administrative procedures associated with a university setting Experience with data-driven policy analysis or survey research Required Application Materials • A cover letter detailing your interest and qualifications. • A current resume/CV. • The names and contact information of three references Special Instructions A valid vehicle operator's license may be required where needed to perform the position's duties. Knowledge of basic personal computer terminology and operations is also required, as is the ability to use e-mail and the Internet. Standard hours are Monday-Friday, 8:00 a.m. to 5:00 p.m., with occasional evening or weekend commitments. Review of Applications Begins On 11/18/2025 Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Website ippsr.msu.edu Department Statement MSU strives to provide a flexible work environment, and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Michigan State University has been advancing the common good with uncommon will for more than 160 years. One of the top research universities in the world, MSU pushes the boundaries of discovery and forges enduring partnerships to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic community through more than 200 programs of study in 17 degree-granting colleges. MSU is located in East Lansing, MI, with easy access to the state capital, its many great lakes, excellent school districts, affordable housing, Whole Foods, Horrocks, Trader Joe's, and two larger metropolitan areas (Grand Rapids, Detroit). The University is pro-active in exploring opportunities for employment for dual career couples, both inside and outside the University. Information about MSU's dual career support can be found at ************************************************** MSU Statement Michigan State University has been advancing the common good with uncommon will for more than 160 years. One of the top research universities in the world, MSU pushes the boundaries of discovery and forges enduring partnerships to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic community through more than 200 programs of study in 17 degree-granting colleges.
    $35k-53k yearly est. 55d ago
  • Intake Specialist - Telehealth

    Anova Care

    Remote human service specialist job

    Job Description Summary: Anova Care, a provider of home care and home health services, is looking for an intake specialist to work remotely As an Intake Specialist, you will play an integral part in our operations and customer success by managing new patient referrals and coordinating nursing care. You will liaise between specialty pharmacies, nurses, and patients through various technology platforms to secure nursing, ensure smooth communication, and successful care delivery. This role demands strong organizational skills, attention to detail, and a proactive attitude. In addition to operational responsibilities, delivering exceptional customer service is crucial. You will be the first point of contact for pharmacies, patients, and nurses, ensuring their needs are met with empathy, professionalism, and a commitment to a seamless experience. Your ability to provide timely and accurate support will be essential in fostering trust and maintaining high satisfaction across all interactions. Work Type: Remote Job Type: Contract, Full-time, Part-time Pay: $70.00 - $75.00 per hour Benefits: Medical, dental, vision 401k matching Unlimited PTO with minimum days Paid parental leave Remote work stipend Annual Learning Stipend HSA & FSA Voluntary Life, Accident, Hospital, and Critical Illness Insurance Medical Specialty: Home Health
    $38k-53k yearly est. 16d ago
  • V104 - Intake Specialist | Legal Administrative Intake Coordinator

    Flywheel Software 4.3company rating

    Remote human service specialist job

    For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: We are looking for a motivated Intake Specialist to join a dynamic legal team. In this role, you will be the first point of contact for clients, handling calls with professionalism and empathy while gathering essential information for ongoing cases. You'll contribute to smooth operations by entering accurate data, coordinating with staff, and supporting administrative tasks. This role is perfect for someone who thrives in a fast-paced environment, enjoys helping clients, and takes pride in attention to detail and clear communication. Monthly Compensation: 1,150 to 1,220 Responsibilities include, but are not limited to: Provide general administrative assistance as needed Coordinate with internal staff to support ongoing cases Answer and professionally route incoming phone calls Ensure client inquiries are addressed promptly and courteously Maintain organization of records and follow up on pending items Accurately input client data into Clio and Excel spreadsheets Conduct intake calls to collect critical client information Requirements: 1-2 years of experience in client intake or administrative support preferred Strong verbal and written communication skills Ability to multi-task and prioritize efficiently Comfort with technology and CRM systems, particularly Clio Key Skills Strong verbal communication and excellent phone etiquette Detail-oriented with high accuracy in data handling Ability to manage multiple calls and tasks simultaneously Tech-savvy and comfortable with Clio, Excel, Microsoft 360, Teams, and Google Sheets Professional, friendly, and approachable demeanor Reliable, punctual, and consistent with attendance Team-oriented and collaborative Customer service mindset: patient, empathetic, and solution-focused Traits and Values Organized and proactive Solution-oriented and adaptable Empathetic and professional in client interactions Dependable and trustworthy Collaborative and willing to support colleagues Positive attitude and resilience in fast-paced environments Software CRM: Clio VoIP: RingCentral Internal Communication: Teams Email and Calendar: Outlook Other Tools: Google Sheets, Microsoft 360 Working Schedule Monday to Friday Work Shift: 9:00 AM - 6:00 PM [EST][EDT] (United States of America) Languages: English Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
    $29k-41k yearly est. Auto-Apply 55d ago
  • Family Engagement Specialist (Remote Opportunity)

    Details

    Remote human service specialist job

    About UMass Amherst The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. Job Summary The University of Massachusetts Donahue Institute (UMDI) Regional Head Start business unit Family Engagement Specialist provides training, consultation, and technical assistance to Head Start recipients on comprehensive parent, family, and community engagement (PFCE) with an emphasis on strategies that promote family wellbeing. Family Engagement Specialists work at the direction of the Administration for Children and Families (ACF) Regional Office (RO). Essential Functions Provides subject matter expertise, strategies, and resources to RO and training and technical assistance (TTA) staff on comprehensive parent, family, and community engagement (PFCE) with an emphasis on strategies that promote family wellbeing. Develops and implements strategies for connecting and supporting recipient PFCE managers, coordinators and other family services staff with implementing systems that include PFCE goals and family workforce development. Develops and provides TTA on topics related to family engagement and family wellbeing to individual recipients, RO staff, and state partners, as well as to groups of recipients at regional and state events as directed by the RO. Facilitates recipients' planning and implementing of service strategies to families experiencing homelessness, children in foster care, children with disabilities and/or other special populations. Coordinates TTA with Early Childhood, Grantee and Health Specialists to support effective integration of TTA across service areas as directed by the RO. Includes participating in case management conferences on individual recipients. Serves as a liaison between OHS, the National Center on PFCE and other agencies relevant to the work of the RO. Serves as a member of a national peer group of Family Engagement Specialists from each of the Regional Area offices. Aggregates, analyzes and disseminates state and recipient data from existing government systems related to family wellbeing and family and community engagement to identify emerging trends impacting Head Start and Early Head Start recipients. Participates in national, regional and state work groups and meetings as directed by OHS, including supporting Family Engagement Specialist events in other regions with Contracting Officer's Representative (COR) approval. Supports emerging OHS initiatives and priorities. Complies with all national, regional, contract, and UMass planning and reporting requirements. Other Functions Incorporates other tasks specific to family engagement reflective of evolving national priorities as presented by the OHS, National Centers, RO's, and/or aggregate regional assessment data. Performs other special project-related work as required. Participates in business unit and UMDI initiatives as required. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Bachelor of Arts or a Bachelor of Science from an accredited university or college in social work, human services, counseling or related field. If highest degree was awarded more than ten (10) years ago, the resume should be specific regarding documented continuous learning such as courses, conferences, seminars attended or other relevant work experience within the last 3 - 5 years. A minimum of three (3) years of experience related to human services and/or parent, family and community engagement in early childhood programs such as Head Start/Early Head Start and/or community based childcare providers and partners (i.e. Family Child Care (FCC), privately owned). Demonstrated experience in facilitating group discussions and presenting to a range of audiences using a variety of formats to include virtual. Experience providing TTA related to parent, family and community engagement for children birth to five, with a focus on family well-being including work with family service staff, management teams and the systems that support them. Experience analyzing and using data and helping programs make data driven decisions related to providing services to families with young children. Experience working within programs and agencies serving children birth to five and families from various backgrounds inclusive of but not limited to children with special needs, children with disabilities, children who are dual language learners, children in family childcare settings, and/or children who are experiencing homelessness. Demonstrated experience and/or education in the implementation of effective strategies supporting family engagement and/or family wellbeing. Experience communicating, both orally and in writing, with the ability to adapt to different size and type of audiences. Proficient in use of Microsoft Applications, including Word, PowerPoint, Excel and Outlook. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Master's degree. Demonstrated experience in providing training and technical assistance using process consultation and virtual platforms. Physical Demands/Working Conditions Must maintain a home office, with high-speed internet access, sufficiently free of distractions to allow work to be done. UMDI will supply: laptop computer, printer/copier, LCD projector, computer speakers, cell phone. Other equipment and resources may be provided. All must be returned to UMDI when leaving UMDI service or upon the conclusion of the contract. Ability to travel throughout New England at least 50% of the time. Nationwide travel on occasion. Must be able to transport and set up equipment and materials to TTA sessions weighing up to 20 lbs. per item. The physical/mental demands and work environment factors described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Additional Details This is a full-time benefited position. This position is funded by grants and/or contracts, and is contingent upon funding. Applicants must be work authorized for employment in the U.S on a full-time basis. Successful candidate must live in one of the six New England states: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, or Vermont. Job offer is contingent upon the Office of Head Start acceptance and approval. Any job offer is specifically conditioned upon the potential candidate consenting to and successfully completing a background review. Work Schedule Standard full-time work schedule consisting of eight-hour days and 40 hours each work week. Work may require a change in availability at specific times to accommodate for variations in work demands. This position has the opportunity for a remote work schedule, which is defined by the University as an arrangement where the employee's work location is to work from a site other than the UMass Amherst campus. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement. Salary Information Level 30 PSU Hiring Ranges Special Instructions to Applicants Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
    $35k-45k yearly est. 9d ago
  • Family Vacation Destination Specialist (Remote)

    TWN

    Remote human service specialist job

    Join our dynamic team, dedicated to curating unforgettable family vacations. We specialize in crafting tailor-made experiences for families seeking adventure, relaxation, and lasting memories. As a leading authority in Family Vacations, we are committed to providing personalized service and expert guidance to ensure every trip exceeds expectations. Are you passionate about travel and skilled at creating unforgettable experiences? Do you thrive on helping families discover the perfect destination for their next adventure? If so, we want you to join our team as a Family Vacation Destination Specialist. **Responsibilities:** - Consult with clients to understand their family's unique interests, preferences, and budgetary considerations. - Design customized itineraries tailored to each family's needs, including accommodations, activities, and transportation. - Provide expert advice on family-friendly destinations, attractions, and experiences worldwide. - Coordinate all aspects of travel arrangements, including booking flights, accommodations, tours, and activities. - Stay informed about travel trends, family-friendly destinations, and industry developments to provide the highest level of service. - Handle any issues or emergencies that may arise during travel, ensuring a seamless and stress-free experience for families. - Build and maintain strong relationships with clients to foster repeat business and referrals. **Qualifications:** - Strong customer service skills with the ability to build rapport and establish trust with clients. - Excellent communication and interpersonal skills, with the ability to listen to clients' needs and offer tailored recommendations. - Detail-oriented with strong organizational and multitasking abilities. - Passion for travel and a genuine desire to help families create lifelong memories. **Benefits:** - Opportunities for professional development and training. - Travel perks and discounts. - Flexible work schedule. - Collaborative and supportive team environment. Text "Family" to ************* to schedule a meeting with us. An equal opportunity employer and welcomes applicants from diverse backgrounds.
    $30k-41k yearly est. 60d+ ago
  • Intake Specialist (Client Service Sales) - Remote

    Heard & Smith 3.8company rating

    Remote human service specialist job

    Intake Specialist (Client Service - Sales) Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life! Fast-paced, professional environment; Fulfilling, challenging, and rewarding; Great team environment; Paid Holidays, Accrued Paid Time Off (FT only); Great Medical Benefits Package (FT only); Wellness Program (FT only); Competitive Salary $14.50-$16.50 per hour DOE 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!) As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration. In this role you will: Build the initial client relationship and confidence in our firm with every prospective client interaction Take 150 - 200 calls per day in a professional inbound/outbound call center environment Sign up 4 new cases per day to the firm Be expected to meet occupancy and adherence goals Be expected to maintain a minimum call quality score of 90% Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained Solve problems and maintain confidentiality Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately To be successful as an Intake Specialist you will need: High School Diploma; Degree preferred; or equivalent combination Call center and customer service experience Strong people skills Excellent telephone, communication, and active listening skills Ability to meet performance standards whether in office or working remotely from home Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily Minimum 40 WPM typing speed Multi-tasking skills and the ability to work well under pressure Detail oriented Excellent spelling and grammar Problem analysis and problem-solving Self-motivated, self-disciplined, able to work with little supervision Reliability and dependability Ability to work in fast paced environment Ability to work in a confidential environment always maintaining client confidentiality Has professional manner and high energy level, exhibits a positive attitude Strong organizational skills Good time management skills Accepts new ideas and challenges and is highly motivated Ability to work well with others as a team Ability to work remotely from home as needed per business needs (see remote requirements) Sales experience a plus Fluent Spanish a plus Minimum Requirements for a Remote Home Office Intake Specialist: Computer with up-to-date operating system (No Macs, Chromebooks, Tablets) Camera - internal to computer or external Fast internet connection (20MB+) Wired Ethernet cable Internet connection in your home office Land line telephone or good cell phone signal in home office Quiet, private home office with no distractions during business hours Reside in Texas
    $14.5-16.5 hourly Auto-Apply 60d+ ago
  • Casework Specialist

    Chester County, Pa 3.6company rating

    Remote human service specialist job

    Department of Children, Youth and Families is seeking a compassionate individual with strong assessment, engagement and writing skills for a Casework Specialist position in the Intake/ Investigatory Unit. Responsibilities include; Respond to abuse allegations (physical, sexual, emotional); conduct investigations to assess risk and insure the safety of children. home visits, providing client transport, interviewing to gather information and writing reports. Maintain current/ accurate/ retrievable records, provide resource/ referral to community resources/ department services, testify in court. Address issues of school attendance, work with law enforcement, judical systems, medical systems, collateral professionals and community based agencies. Ideal candidate can manage multiple priorities when responding to urgent situations, is proficient in documenting interactions and maintaining focus in a very busy environment. Minimum requirements: Bachelors in the Social Sciences; or Bachelors with 12 credits in the Social Sciences. Applicants must have two years of paid social services employment OR 6 months employment as a GPS Specialist. Requries working outside of the core business hours . This position includes the potential for a flexible work arrangement that may include remote work. Valid driver's license and use of a private vehicle required. Child Abuse, State Police and FBI clearance required. Writing skills assessment conducted at the interview. A pre-interview online assessment is requried. Bi-lingual (English/ Spanish) are encouraged to apply. These positions are subject to the provisions of a collective bargaining unit. Human Services Employee Addendum can be found here * Assess situation to determine if child is at risk of harm in accordance with regulatory guidelines. * Investigation of "more difficult cases"/ serious physical harm and sexual abuse. * Investigation of more complicated cases. * Knowledge and application of Child Protective Services Law and Juvenile Act. * Knowledge and application of court process and procedure * Ability to prepare staff for court presentation to include training on court presentation * Assess client needs to develop individual treatment plans in accordance with regulatory guidelines. * Timely written assessments, reports and summations. * Insure coordination and implementation of plan. * Monitor client participation/ progress in programs as per established case management standards. * Make necessary referrals and coordinate services. * Produce and maintain reports/ records/ client tracking system in accordance with regulations/ agency policies reflecting service needs, social services provided and case outcomes. * Attend conferences/ meeting with collateral agencies as they relate to client services. * Practice System of Care (SOC) single plan of care principles. * Provide peer leadership, direction and support to newer Caseworkers. * Provide peer mentoring and consultation to newer Caseworkers. * Attend training throughout the year. * Maintain a professional public image per county and agency policy. * Perform other duties, tasks and special projects as required. * Must have a valid driver's license and use of a private vehicle. Additional responsibilities per Unit Casework Specialist: Intake Services Unit * Primary responsibilities include the investigation of "more difficult/ complex cases" primarily serious physical harm and sexual abuse. * Knowledge of the Child Protective Services Law and Juvenile Act to include extensive investigatory/ case management experience. * Additionally, this person will service as a mentor/ lead worker providing leadership, support and direction to the new Child Abuse Investigations Casework Specialists Casework Specialist: Foster Parent Liaison: Placement Services Unit * Recruits, trains and serves as liaison between the Foster Parents, this department and casework staff Casework Specialist: Legal/ Administrative Court Liaison * Liaison to the court and attorneys * To staff: provides court presentation consultation, insures adherence to the CPSL and all mandates, agency policies and procedures * Maintains Legal Manual by updating policies maintains the court files, schedules hearings, writing/ filing of petitions. * Minimum Requirements: * Bachelor's in Social Work; or * Bachelor's in the Social Sciences; or * Bachelor's with 12 credits in the Social Sciences. * All to include 2 years of Social Services experience or 6 months experience as a GPS Specialist (Read more about GPS Specialist HERE) . * Degree must be from an accredited college/ university Preferred Skills, Knowledge & Experience: * 3 years or more paid experience Child Welfare case management * Investigatory training and experience * Investigating Sexual Abuse Certification (Child Welfare Training Program) * Public speaking, recruitment and training experience. * Strong engagement skills * Department of Human Services Caseworker certification. * Ability to understand/navigate complex systems * Ability to prioritize * Successfully completes projects within identified time frames * Knowledge and application of the Child Protective Services Law and Juvenile Act * Knowledge of community resources * Knowledge of court process and procedure * Experience and knowledge in child development. * Background and knowledge in social work and psychology. Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy. Computer Skills: To perform this job successfully, an individual should have: * Basic Word skills * Basic Outlook skills (Email and Calendar) * Basic Internet skills (for research purposes) Physical Demands: While performing the duties of this position, the employee is frequently required to stand, walk, sit, talk or hear, taste or smell and travel to and from different locations. Occasionally, the employee will need to reach above shoulder height, and climb stairs. On rare occasions, the employee will need to work with arms above shoulder height, bend at the waist or work bent at the waist, lift or carry items, and work with an uncommon level of noise. The specific vision requirement for this position is: * Close vision (clear vision at 20 inches or less) Work Environment: * The noise level in the work environment is usually quiet to moderate. * Inclement weather can contribute to hazardous travel conditions. * Attending initial intakes alone and in all types of neighborhoods can potentially place you in an unsafe environment. * Field work, as assigned. * Court appearances, as necessary. Other: * This position requires extensive reading. * Ability to work extended hours, as needed. * This position requires professionalism.
    $32k-43k yearly est. 7d ago
  • Remote Live Chat Specialist(Entry Level)

    Rutjens Construction

    Remote human service specialist job

    Job Title: Remote Live Chat Specialist (Entry Level) Company: Rutjens Construction Contract Details: Full-time, remote Rutjens Construction, a leading construction company, is seeking a highly motivated and customer-oriented Remote Live Chat Specialist to join our team. This is a full-time, remote position that offers the opportunity to work from the comfort of your own home. As a Remote Live Chat Specialist, you will be responsible for providing exceptional customer service and support to our clients through live chat. Your main goal will be to assist clients with any inquiries or issues they may have, ensuring a positive and efficient experience. This is an entry-level position, making it a great opportunity for individuals looking to gain experience in the construction industry. Key Responsibilities: - Engage with clients through live chat, addressing their inquiries and concerns in a timely and professional manner - Provide accurate and detailed information about our services, products, and company policies - Troubleshoot technical issues and provide appropriate solutions - Collaborate with other team members to resolve complex customer issues - Maintain a high level of customer satisfaction by building rapport and providing excellent service - Keep detailed records of customer interactions and transactions - Continuously improve customer service skills and knowledge of the construction industry Qualifications: - High school diploma or equivalent - Previous customer service experience is preferred but not required - Excellent written and verbal communication skills - Strong problem-solving and critical thinking abilities - Ability to multitask and work in a fast-paced environment - Basic knowledge of construction terminology is a plus - Proficient in using live chat software and other computer applications - Must have a reliable internet connection and a quiet workspace at home Why work for us? - Opportunity to gain experience in the construction industry - Work from the comfort of your own home - Competitive salary and benefits package - Ongoing training and development opportunities - Supportive and collaborative team environment If you are a self-starter with a passion for customer service and looking for a remote position in the construction industry, we want to hear from you! Apply now to join our team as a Remote Live Chat Specialist at Rutjens Construction. Package Details 401k
    $28k-37k yearly est. 60d+ ago
  • Process Analysis & Adoption Specialist

    Zoetis 4.9company rating

    Remote human service specialist job

    Zoetis is the global leader in animal health, dedicated to nurturing our world and humankind by advancing care for animals. With over 70 years of expertise, we are committed to developing innovative solutions that span a continuum of care to predict, prevent, detect, and treat diseases in animals. Our inclusive workplace empowers colleagues to excel and make meaningful contributions every day, driving advancements in animal health and fostering a sustainable future. Zoetis Veterinary Medicine Research and Development (VMRD) is seeking a dynamic and motivated individual to lead and support process analysis, optimization, and adoption of transformative initiatives within R&D. As part of the Automation & Data Sciences (ADS) team, you will work closely with scientists to understand workflows, identify inefficiencies, and implement data, digital, and lab automation solutions in partnership with other ADS colleagues and our Zoetis Technology & Digital (ZTD) group. This role emphasizes collaboration, change management, and cross-functional innovation to enhance Zoetis' ability to deliver cutting-edge therapeutics, vaccines, biodevices, and diagnostics. Position Summary This position will require a highly motivated individual who can effectively collaborate with other team members across the organization to advance data, digital, and lab automation projects. The ideal candidate will lead and support the evaluation, optimization, and adoption of improved processes across functions. This individual will learn about and analyze scientists' existing workflows and needs, recommend, and provide guidance on possible solutions to address gaps, and implement solutions in collaboration with scientists, lab automation/data specialists, business partners, data scientists, and Zoetis Tech & Digital. This role will also ensure successful adoption through training support and change management strategies, and the candidate should have a proven track record of driving process excellence and cross-functional collaboration. It is essential that the candidate possess excellent active listening and problem-solving skills, communicates effectively, is change agile, and can work both within a team and individually to deliver on objectives related to data, digital, and lab automation transformation. Responsibilities Partner with interdisciplinary teams to assess workflows and drive process improvements in digital, data, and lab automation. Act as a bridge between scientific teams, ADS technical teams (app developers, data modelers, data scientists), and ZTD, aligning transformation objectives and delivering integrated solutions. Champion digital excellence through FAIR data practices and implementation of tools for seamless data capture, storage, integration, and visualization. Develop and lead stakeholder engagement, communication strategies, and training programs to ensure smooth adoption of new processes. Coordinate cross-functional activities, ensuring timely delivery of process enhancements and adoption milestones. Define success metrics, track project progress, and refine processes based on performance insights and industry best practices. Stay informed on cutting-edge trends and incorporate innovations into process improvement initiatives. Train and mentor colleagues, fostering a culture of continuous improvement. Education and Experience: Bachelor's degree (or equivalent) in biology, chemistry, computer programming, or a related field. Minimum of 10 years' experience in process analysis, improvement, and adoption within the life sciences sector. Expertise in process optimization frameworks (Lean, Six Sigma, Agile); Lean Six Sigma certification preferred. Exceptional problem-solving and critical thinking skills, with demonstrated success in navigating ambiguous or dynamic environments. Proven ability to engage and influence diverse stakeholders, resolve conflicts, and drive cross-functional alignment and collaboration. Ability to manage multiple projects simultaneously while working independently or as part of a team with minimal supervision. Document processes, solutions, and updates to maintain clear and accessible project history and accountability. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. The US base salary range for this full-time position is $128,000 - $177,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation This position is also eligible for long-term incentives In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional, and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
    $128k-177k yearly Auto-Apply 9d ago
  • Outreach & Engagement Specialist

    New Horizons Mental Health Services 3.8company rating

    Human service specialist job in Lancaster, OH

    For over 50 years, New Horizons Mental Health Services, a non-profit behavioral health agency, has worked to improve the health and wellbeing of individuals, families, and the community through our services. We are currently seeking a full-time Outreach & Engagement Specialist in Lancaster, Ohio. What do we offer you? A competitive salary, and the opportunity to work with a talented team of mental health professionals. Robust benefits, including: · No production requirement! · Medical · Company paid Dental and Vision Insurance · Company paid Life Insurance policy · Over 3 weeks of PTO in first year · 10 paid holidays, including your birthday · 5 days of professional leave per year · 403b Retirement Plan · Generous Employer Match for Retirement Plan · Employee Assistance Plan · CEU/CME Reimbursement · Eligibility for Federal Student Loan Forgiveness (PSLF) · Paid Liability Insurance Coverage POSITION DESCRIPTION: DIRECT CLINICAL SERVICE: Provides on-going primary and secondary community services to Adult SMD's, serves as an advocate, liaison, mediator, broker for SMD's, provides transport for clients to services, promotes a client/driven, strength-oriented service, adheres to the agency's mission statement, policy and procedures, follows guidelines to ensure quality assurance, maintains productivity and documentation standards, keeps current licensing credentials. Develops and implements initial and revised Individual Service Plan. Communicates with other service providers to improve quality of care to client. Manifest a commitment to and Recovery Model philosophy and standards, and foster an environment that supports recovery for persons served. Possess a working knowledge of community resources. Be sensitive to the cultural needs of the individual and/or family served. DOCUMENTATION: Completes all appropriate case documentation and case planning information; completes all necessary reports per agency policy and protocol; appropriate documentation of collateral contacts; participates in clinical supervision. Performs related administrative duties; attends staff meetings, supervisions, trainings, assists in program planning and evaluation. Non-billable outreach to clients not engaging. Other duties as assigned. Requirements QUALIFICATIONS: Ohio driver's license, proof of automobile liability insurance (minimum $100,000), Bachelor's degree preferred. Preference given to holders of Ohio Counselors and Social/Work Board licensure. Experience in working with adults with SMD, exhibits respect, compassion, warmth, caring and friendliness, non-judgmental of varying cultural beliefs, ability to assess, teach and model skill development techniques in home maintenance, interpersonal-social and pre-vocational interests, ability to set limits, confront behaviors and redirect. Salary Description Starting at $16.50
    $29k-39k yearly est. 60d+ ago
  • Care Management Intake Specialist

    Integrated Services for Behavioral Health 3.2company rating

    Human service specialist job in Lancaster, OH

    Job Description We are seeking a Care Management Intake Specialist! Join our team! Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services - working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual. The salary range for this position is $22.93- $25.38 per hour based on experience. Essential Functions: Processes youth assigned to ISBH for OhioRISE care coordination to ensure each client is eligible, set up, and referred to care coordinators within the established program timelines. Manages transfers of care and ensures documentation is completed according to program standards Provides follow-up for any missing information when necessary. Documents all youth information in our data systems. Manages communication from ISBH staff, guardians, community, and state partners via phone, text, and email. Interacts with ISBH staff and external partners in a positive manner, providing excellent customer service. Maintains advanced knowledge of OhioRISE assignment processes and systems, including but not limited to CareLogic software, Ohio MCO referral requirements, ISBH, and the partner required content. Performs other related duties as required. Minimum Requirements: High School diploma or GED. Three years of experience working in a medical referral position and/or nonprofit administrative management environment required. Demonstrated a high degree of cultural awareness. Ability to use appropriate databases, spreadsheets, and other software. Able to effectively communicate through verbal/written expression. Must be able to operate in an Internet-based, automated office environment. Must be able to attend all trainings in-person Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package! Benefits include: Medical Dental Vision Short-term Disability Long-term Disability 401K w/ Employer Match Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues. To learn more about our organization: ***************** OUR MISSION Delivering exceptional care through connection OUR VALUES Dignity - We meet people where they are on their journey with respect and hope Collaboration - We listen to understand and ask how we can best support the people and communities we serve Wellbeing - We celebrate one another's strengths, and we support one another in being well Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $22.9-25.4 hourly 3d ago
  • Bilingual Intake Specialist (Global)

    Crisp Recruit

    Remote human service specialist job

    Are you the orchestrator of order in a fast-paced legal setting, adept at maintaining the harmony between client communication and administrative precision? Do you thrive when handling a steady flow of intake calls, ensuring potential clients feel heard, supported, and guided with professionalism? Is your meticulous attention to detail matched by your ability to keep clients engaged and cases moving forward? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email **************** only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** The Law Offices of Jeremias E. Batista, LLC is a boutique bankruptcy and debt relief law firm headquartered in New Jersey, with expansion into Fort Lauderdale, Florida underway. Attorney Jeremias Batista has built his practice around guiding individuals and families through some of life's most stressful financial challenges. Known for hands-on client care and detail-driven advocacy, the firm also maintains a small personal injury caseload and referral network. What sets the firm apart is its balance of professional excellence with accessibility. Clients receive compassionate counsel directly from Jeremias, supported by a lean, dedicated team that values precision, respect, and responsiveness. With over 15 years of experience serving the community, the firm continues to grow by focusing on personalized representation rather than high-volume case turnover. We are hiring two Intake Specialists to be the first point of contact for potential clients. In this role, you'll answer inbound calls, walk callers through a structured intake questionnaire, complete digital intake forms, and seamlessly transfer qualified leads to the attorney. You'll also handle follow-up tasks, document collection, and appointment scheduling to support bankruptcy case progression. This position is fully remote, ideal for professionals in the Philippines or Latin America who bring strong communication skills, customer service experience, and attention to detail. What you'll do: Client Intake Calls: Answer 5-10+ daily inbound calls, follow the structured questionnaire, and complete intake forms with accuracy. Case Transfer: Submit completed forms into the system and smoothly transfer qualified calls to Attorney Batista. Clerical Support: Perform document collection, appointment scheduling, and secondary case write-ups as part of the bankruptcy filing process. Follow-Up Coordination: Check in with potential and current clients, ensuring required documents are received and appointments are confirmed. Bilingual Advantage: Communicate effectively with English and Spanish-speaking clients when applicable. Collaboration: Support the attorney and virtual paralegal by providing accurate intake data that drives case strategy. What we're looking for: Customer Service Background: Prior intake, call center, or customer service experience is strongly preferred. Detail-Oriented & Accurate: Ability to capture client information precisely-small errors can impact case outcomes. Strong Communicator: Professional, clear, and empathetic phone manner. Tech-Savvy: Comfortable using digital forms, Zoom, and basic office software. Language Skills: English fluency required; Spanish proficiency is a MUST. Adaptability: Ability to manage downtime productively with clerical tasks. Legal/Bankruptcy Knowledge: Not required, but prior legal, medical billing, or administrative support experience is beneficial. Why you should work here: Hands-On Training: Shadow Attorney Batista and receive mentorship in client interaction and bankruptcy process fundamentals. Impactful Work: Play a key role in helping people facing serious financial stress find relief and hope. Professional Development: Access to Crisp Academy training modules for six months to strengthen skills and knowledge. Growth Potential: As the firm expands, strong performers will have opportunities for increased responsibility. Additional perks: Compensation: $1,000-$1,300 USD per month, based on experience. Flexible Benefits: Discretionary bonuses and wellness perks may be offered (such as health stipends or book club participation, already extended to current staff). Work-Life Balance: Standard schedule of 9 AM-5 PM EST, Monday-Friday. At the Law Offices of Jeremias E. Batista, you're not just answering phones-you're the first voice clients hear when they reach out for help. Your role provides dignity and clarity during a difficult time in their lives. If you want to be part of a small but growing team where your work has a direct impact, we'd love to hear from you.
    $1k-1.3k monthly Auto-Apply 14d ago

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