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Become A Human Service Technician

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Working As A Human Service Technician

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $44,741

    Average Salary

What Does A Human Service Technician Do At Unitedhealth Group

* Contributes to business performance by providing strategic consulting on people strategies, organization development and other Human Resources specific or business initiatives for a defined business or operational areaStrategic and Organization Consulting: Consults on people matters relating to the formulation of the operational area's Human Capital strategy and plan along with the organizational requirements to execute that strategy and planWorkforce Planning: Conducts in-depth supply and demand analyses of the current and future people and skills needs of the organization and develop strategies and plans to meet those needs.
* Aids in defining talent management, recruiting strategy and execution, and talent retention plans and MBOs.
* Provides managers with human capital analytics and assists them with using this informationCulture, Vision and Values: Facilitates the definition and communication of the organization culture, visions and values which to guides the decisions and actions of the managers and employees of the organization.
* Acts as a change agent to the business and designs processes and approaches, which prepare employees for ongoing change and transformationLeadership and Key Talent Development, Retention and Acquisition: Creates processes and experiences that grow the capacity of the organization's key people resources which include key talent identification, planning, development and recruitment.
* Encourages building strength through diversity.
* Designs and implements retention strategies focusing on key leaders and individuals with core competencies or skills critical to the organization.
* Maximizes the enterprise-wide compensation, reward and recognition programs and develops additional initiatives which will support the goals of the business segmentEmployee Involvement and Engagement: Identifies through elements of the work environment strategies to increase productivity, employee performance, and employee satisfaction and design metrics to track the effectiveness of these initiatives.
* Creates processes and solutions in partnership with management which support a positive employee relations environment through effective communications, policies and practicesOrganizational Change and Integration: Collaborates with leadership to evolve organization design in response to changing needs, threats and opportunitiesOther Responsibilities: Develops the strategic Human Capital Plan, which aligns with the overall segment Human Capital Plan.
* Provides organization consulting on key people strategies in support of the business segment objectives

What Does A Human Service Technician Do At State of Minnesota

* Facilitate admission and discharge functions.
* Complete the demographic/technical admission procedure for patients entering the Community Behavioral Health Hospital so that an optimum level of health and comfort may be attained.
* Provide optimal physical and mental health care (according to the scope of this position) so that optimal health and outcomes can be achieved and maintained.
* Maintain an acceptable environment of care.
* Participate as a member of the integrated treatment team in the development/implementation of individual patient behavioral treatment plans and by promoting illness management and recovery process.
* Perform delegated treatments and procedures within policy.
* Maintain a hazard-free environment through awareness of safety standards and response to emergency calls so that major crises may be prevented and/or handled appropriately.
* Perform housekeeping tasks so that a healthful and aesthetic environment is maintained.
* Actively participate in and assist with the collection, organization of monitoring and evaluation data as requested so that patient care services are continuously maintained and improved.
* Participate in in-service training and quality improvement activities so that the best possible care is provided to patients

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How To Become A Human Service Technician

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.


Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 


Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.


For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Human Service Technician jobs

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Human Service Technician Career Paths

Human Service Technician
Case Manager Program Manager General Manager
Account Manager
5 Yearsyrs
Licensed Practical Nurse Case Manager Human Resources Coordinator
Business Office Manager
8 Yearsyrs
Social Worker Career Coordinator
Career Manager
6 Yearsyrs
Ship Worker Registered Nurse Nurse Manager
Career Services Director
9 Yearsyrs
Program Coordinator Assistant Director Office Manager
Case Manager
5 Yearsyrs
Program Coordinator Social Worker Therapist
Clinical Director
9 Yearsyrs
Mental Health Practitioner Mental Health Therapist Clinical Supervisor
Clinical Manager
8 Yearsyrs
Social Worker Clinical Supervisor Nursing Director
Clinical Services Director
11 Yearsyrs
Ship Worker Case Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Case Manager Social Worker
Director Of Social Services
6 Yearsyrs
Security Officer Mental Health Technician Career Manager
Health Care Manager
8 Yearsyrs
Program Assistant Registered Nurse Nurse Manager
Health Director
9 Yearsyrs
Design Coordinator Program Manager Clinical Director
Health Services Manager
7 Yearsyrs
Licensed Practical Nurse MD Office Manager
Practice Manager
9 Yearsyrs
Mental Health Practitioner Therapist Program Manager
Project Director
8 Yearsyrs
Security Officer Sales Consultant Leasing Consultant
Resident Manager
5 Yearsyrs
Service Technician Service Manager
Service Director
9 Yearsyrs
Program Assistant Program Coordinator Program Director
Unit Director
5 Yearsyrs
Service Technician Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Human Service Technician Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Greek

  • Swedish

  • Filipino

  • Tagalog

  • Italian

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Human Service Technician

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Human Service Technician Education

Human Service Technician

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Top Skills for A Human Service Technician


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Top Human Service Technician Skills

  1. Daily Living Skills
  2. Human Services
  3. Public Assistance
You can check out examples of real life uses of top skills on resumes here:
  • Provided skills training on daily living skills such as budgeting, performing household chores, and meal preparation.
  • Participate with a human services program team delivering individualized treatment rehabilitation institutional services to clients of residential treatment facilities.
  • Interview clients to obtain and verify information needed to determine initial and/or ongoing eligibility for public assistance.
  • Participated in crisis interventions including restraining patients for safety concerns.
  • Responded to medical emergencies, including first aid and CPR.

Top Human Service Technician Employers

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