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Human services manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Adam Greer,
Michelle Kelley Shuler Ph.D.
Below we've compiled a list of the most critical human services manager skills. We ranked the top skills for human services managers based on the percentage of resumes they appeared on. For example, 20.4% of human services manager resumes contained human services as a skill. Continue reading to find out what skills a human services manager needs to be successful in the workplace.

15 human services manager skills for your resume and career

1. Human Services

The field of human services is centered around meeting human needs through applied interdisciplinary knowledge. The study focuses on prevention, solving problems, and improving and maintaining the quality of life of service populations.

Here's how human services managers use human services:
  • Provided on job assistance to Human Services Specialist insuring accuracy and equivalent processes were used throughout call center.
  • Started as Administrative Assistant before becoming Human Services Case Manager

2. Lean Six Sigma

Here's how human services managers use lean six sigma:
  • Served on Lean Six Sigma value stream committee for provider onboarding and multiple rapid improvement events.

3. Social Work

Here's how human services managers use social work:
  • Created and supervised social work internship program through a partnership with Arizona State University's School of Social Work
  • Supervised a staff of three (IGA program, Social Worker, and Social Service Assistant).

4. Social Services

Here's how human services managers use social services:
  • Assist families in gaining access to needed social services programs in the community.
  • Established a citywide social services agency coalition.

5. Developmental Disabilities

Here's how human services managers use developmental disabilities:
  • Assisted 12 consumers with developmental disabilities in a group home (ICF).
  • Coordinate funding and healthcare goals for persons affected with developmental disabilities.

6. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how human services managers use community resources:
  • Assess client situations and provide appropriate information about economic benefits, referrals to community resources and other services.
  • Provided customer service and agency/community resources and services to clients.

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7. Human Capital

Here's how human services managers use human capital:
  • Managed the Data Management and Recruitment administrative support functions within the Human Capital Employee Service Center.
  • Designed a new corporate Human Capital Department; responsible to manage collaborators from seven different companies.

8. DHS

DHS (Department of Homeland Security) refers to the department that handles the USA's immigration enforcement.

Here's how human services managers use dhs:
  • Conduct training/information sessions for DHS staff and providers about the availability of services throughout the community and about department initiatives.
  • Work collaboratively and effectively with other units and departments within Ramsey County and DHS.

9. Medicaid

Here's how human services managers use medicaid:
  • Provide case management services by completing assessments and determining initial eligibility for Medicaid and North Carolina Health Choice programs.
  • Determine eligibility for economic assistance programs such as Medicaid and Food and Nutrition Services.

10. Performance Management

Here's how human services managers use performance management:
  • Developed Support and Administrative staff performance management process that ensured consistent rating scale and timely delivery of performance reviews.
  • Provided leadership in learning integration support team, performance management team, and enterprise cross-team merger project group.

11. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how human services managers use payroll:
  • Monitored and ensured proper payroll setup including coordination of common paymaster with university paycheck to ensure savings on FICA taxes.
  • Processed payroll information in an accurate and timely manner.

12. Background Checks

Here's how human services managers use background checks:
  • Assist families with background checks, paternity test, and parent locator services.
  • Guided staff on how to conduct background checks, drug testing and company badging.

13. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how human services managers use service delivery:
  • Managed service delivery systems to meet state and federal compliance goals and program requirements.
  • Coordinated staff and resources over four locations to support service delivery.

14. HIPAA

Here's how human services managers use hipaa:
  • Organized and maintained written and computerized clinical records in accordance to HIPAA regulations using specialized data software.
  • Created, Implemented, Facilitated, and Initiated case management training program to ensure compliance with HIPAA and Privacy Act.

15. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how human services managers use direct supervision:
  • Provide direct supervision to eight human service caseworkers, direct the determination of eligibility of customers and applicants.
  • Serve as a first-line supervisor providing direct supervision to 14 or more professional caseworkers.
top-skills

What skills help Human Services Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on human services manager resumes?

Adam GreerAdam Greer LinkedIn profile

Career Services Specialist, Auburn University

Clearly, the distance/online working skills will stand out with our HDFS majors. Our students have a strong foundation in learning to work with people, and now they have a new way to work with people and remove barriers that might have previously prevented an in-person meeting.

What hard/technical skills are most important for human services managers?

Michelle Kelley Shuler Ph.D.

Department Chair: Human Services, Austin Community College

a. Must have strong basic computer skills and knowledge of software such as excel spreadsheets, google docs, etc. Most, if not all, agencies use electronic health records and treatment planning, so it is necessary to be competent in this area.
b. A degree and additional certifications will assist you in seeking employment. It will also increase your level of competency and diversify the communities you serve. For example, at Austin Community College, we offer our students a chance to complete a certification in Mental Health First Aid Training. This increases their marketability and skill level.

What human services manager skills would you recommend for someone trying to advance their career?

Dr. Lynann “Annie” ButlerDr. Lynann “Annie” Butler LinkedIn profile

Chair and Professor, Metropolitan State University of Denver

Gap years are good opportunities to get a job in the field of interest. Having some professional experience helps people decide in what field, exactly, they want to earn a master's degree, or can help students to save money and focus their energies if returning to complete their bachelor's degree.

What type of skills will young human services managers need?

Dr. Joseph Constantine Ph.D.Dr. Joseph Constantine Ph.D. LinkedIn profile

Assistant Professor, California University of Pennsylvania

While adaptability has always been heralded as the key predictor of employment success in the future, rapid changes in the social and economic landscape also bring with them an increased need for more traditional skills such as building relationships, understanding specific community needs, networking with other professionals, and advocating for more intensive treatment protocols.

What soft skills should all human services managers possess?

Monica Burney

Lecturer in Human Service Studies, Elon University

Skilled Human Services professionals demonstrate strong self-awareness and are quick to reflect on how their interactions affect others. They also establish rapport well, ask open-ended questions, and frame conversations with verbal and non-verbal techniques that make people feel comfortable in communication. They are often great collaborators who assess and navigate team dynamics well.
Do you want to know more?
Read more about what experts have to say about human services manager

List of human services manager skills to add to your resume

Human services manager skills

The most important skills for a human services manager resume and required skills for a human services manager to have include:

  • Human Services
  • Lean Six Sigma
  • Social Work
  • Social Services
  • Developmental Disabilities
  • Community Resources
  • Human Capital
  • DHS
  • Medicaid
  • Performance Management
  • Payroll
  • Background Checks
  • Service Delivery
  • HIPAA
  • Direct Supervision
  • Public Assistance Programs
  • Group Homes
  • Community Agencies
  • Financial Assistance
  • Foster Care
  • Mental Health
  • TANF
  • Community Stakeholders
  • Medicare
  • Community Organizations
  • Human Resources
  • Performance Reviews
  • Management System
  • Office Operations
  • Oversight
  • Counsel Clients
  • Disciplinary Actions
  • Policy Changes
  • Support Services
  • Assessment Tools
  • PowerPoint
  • Partner Agencies
  • Statistical Data
  • Substance Abuse Treatment
  • Direct Reports

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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