What Does a Human Services Worker Do?

A human services worker provides various services that will improve their clients' lives. These include evaluating the needs of their clients, creating the right treatment plan, and executing the plan. As a human services worker, you will regularly provide clients emotional support and maintain a good relationship with them. You need to make sure they feel comfortable talking about their problems with you. Additionally, you will also coordinate with other service providers and assist clients with researching different types of assistance and eligibility requirements.

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Human Services Worker Responsibilities

Here are examples of responsibilities from real human services worker resumes representing typical tasks they are likely to perform in their roles.

Respond to and assist in behavioral codes working as a team member to successfully manage patient using methods obtain in CPI training
Perform TPR, BP, and ADL.
Certify in first aid, CPR and Mandt.
Complete training in CPR, restraint and first aid.
Conduct referrals base on clients living, resources, income and household status and regarding current and prior medicaid assistance.
Screen patients for Medicaid eligibility; assist clients accessing resources.
Document all activities and relevant facts relate to patients and report to supervisor as needed, when requiring additional follow-up investigation.
Follow all HIPPA guidelines for a medical setting.
Set up new claim folders and distribute to adjusters/assistants.Prepare quarterly claim loss reports for account review meetings.Draft and/or edit PowerPoint presentations.

Human Services Worker Job Description

Between the years 2018 and 2028, human services worker jobs are expected to undergo a growth rate described as "much faster than average" at 13%, according to the Bureau of Labor Statistics. So if the thought "should I become a human services worker?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of human services worker opportunities that are projected to become available by 2028 is 52,200.

A human services worker annual salary averages $29,005, which breaks down to $13.94 an hour. However, human services workers can earn anywhere from upwards of $18,000 to $46,000 a year. This means that the top-earning human services workers make $24,000 more than the lowest-earning ones.

Once you've become a human services worker, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a resident assistant, liaison, program assistant, and coordinator.

Learn More About Human Services Worker Job Descriptions

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5 Human Services Worker Resume Examples

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Dennis Alexander Human Services Worker Contact Information Upper Darby, PA (510) 555-1495 dalexander@example.com Skills DDA Health Care Client Supervision Patient Care Meal Prep Emergency Menu Items Social Workers Financial Eligibility Substance Abuse Employment History Human Services Worker 2020 - Present Step By Step Upper Darby, PA Provide assistance in daily living tasked,personal care,and supports. Implement treatment plans in collaboration with the Treatment Team. Provided direct care for adults with mental health issues and developmental disabilities. Helped with food preparation, set-up, and service for catering events. Community Service Worker 2018 - 2020 Allied Services Oakland, CA Received telephone referrals from social workers, discharge planners, and community agencies. Provided emotional support and advocate to patients and families. Coordinate and access community services and needs referral to family. Utilized community resources and linkages in order to provide a systems approach to service delivery. Attending, Ambulatory Care 2017 - 2018 Allied Services Oakland, CA Maintained clean and sanitized Child Care areas. Take care of their everyday needs, run errands, set up meds, cook, clean and companionship Accompanied residents on community outings. Education High School Diploma 2017 - 2017


Maria Shaw Human Services Worker Contact Info Charlotte, NC (470) 555-1595 mshaw@example.com Skills Treatment PlansProgram OperationsClient SupervisionPsychosocial AssessmentsIntellectual DisabilitiesResidential CareCrime VictimsPersonal NeedsDomestic ViolenceSupport Services Employment History Human Services Worker 2017 - Present Banfield Pet Hospital Charlotte, NC Served as Lead Client Service Coordinator and trained new employees for various locations. Assisted in training of the new Client Service Coordinators. Assisted in all aspects of animal health care. Assist with all aspects of support for patient care as directed by Clinical Program Manager. Supported the implementation of the Mental Health Act 1983 by entering information relevant to detained patients under the Mental Health Act. Human Services Assistant 2015 - 2017 Banfield Pet Hospital Charlotte, NC Served as Lead Client Service Coordinator and trained new employees for various locations. Direct care provider to individuals with developmental and/or intellectual disabilities in a group home setting. Case Manager Internship 2014 - 2015 American Red Cross Charlotte, NC Coordinated requests for service, ensuring excellent customer service. Provided mental health services to Hurricane Katrina returnees as a relief worker. Organized files and made phone calls. Responded to 8 family house fires to evaluate damages, assess victim needs, and issue referrals for community resources. Monitor client's mental health status. Demonstrated a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Education Bachelor's Degree Social Work 2011 - 2014 Florida State University Tallahassee, FL


Maria Shaw Human Services Worker Charlotte, NC (470) 555-1595 mshaw@example.com Experience Human Services Worker2017 - Present Banfield Pet Hospital•Charlotte, NC Served as Lead Client Service Coordinator and trained new employees for various locations. Assisted in training of the new Client Service Coordinators. Assisted in all aspects of animal health care. Assist with all aspects of support for patient care as directed by Clinical Program Manager. Supported the implementation of the Mental Health Act 1983 by entering information relevant to detained patients under the Mental Health Act. Human Services Assistant2015 - 2017 Banfield Pet Hospital•Charlotte, NC Served as Lead Client Service Coordinator and trained new employees for various locations. Direct care provider to individuals with developmental and/or intellectual disabilities in a group home setting. Case Manager Internship2014 - 2015 American Red Cross•Charlotte, NC Coordinated requests for service, ensuring excellent customer service. Provided mental health services to Hurricane Katrina returnees as a relief worker. Organized files and made phone calls. Responded to 8 family house fires to evaluate damages, assess victim needs, and issue referrals for community resources. Monitor client's mental health status. Demonstrated a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Skills Treatment PlansProgram OperationsClient SupervisionPsychosocial AssessmentsIntellectual DisabilitiesResidential CareCrime VictimsPersonal NeedsDomestic ViolenceSupport Services Education Bachelor's Degree Social Work2011 - 2014 Florida State University•Tallahassee, FL

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Human Services Worker Skills and Personality Traits

We calculated that 11% of Human Services Workers are proficient in Client Orientation, Social Work, and Patients. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.

We break down the percentage of Human Services Workers that have these skills listed on their resume here:

Client Orientation, 11%
Complete intake on all new arrivals and facilitate client orientation as assigned.
Social Work, 9%
Collaborated with therapists, social workers, and staff to provide behavioral therapy including aromatherapy and exercise.
Patients, 9%
Care for mentally disabled patients on a daily basis-Grooming-Bathing-Toileting-Programming-Transportation-Medical Visits-Hospital Stays
Program Operations, 7%
Monitored program operations and subcontracted services to ensure that all grant level funds were used appropriately to meet established performance goals.
Client Supervision, 6%
Conduct client supervision and urine surveillance as needed.
Mental Health, 6%
Participated on team of clinicians in the review of all cases requiring contracted services according to mental health managed care guidelines.

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"client orientation," "social work," and "patients" aren't the only skills we found human services workers list on their resumes. In fact, there's a whole list of human services worker responsibilities that we found, including:

Compassion can be considered to be the most important personality trait for a human services worker to have. According to a human services worker resume, "social and human service assistants often work with people who are in stressful and difficult situations" human services workers are able to use compassion in the following example we gathered from a resume: "assisted patients in daily activities, and provided basic care with compassion"

Another commonly found skill for being able to perform human services worker duties is the following: time-management skills. According to a human services worker resume, "social and human service assistants often work with many clients." Check out this example of how human services workers use time-management skills: "prompt the clients on medication administration times and physically count out/measure all required dosages for medications the client will receive. "

Another skill that is quite popular among human services workers is communication skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a human services worker resume: "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help" This example from a resume shows how this skill is used: "direct support professional*supported an adult woman with developmental disabilities*written and verbal communication*implemented client's individual goals"

A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing human services worker responsibilities. This resume example shows just one way human services workers use this skill: "social and human service assistants must make their clients feel comfortable discussing sensitive issues" Here's an example of how this skill is used from a resume that represents typical human services worker tasks: "support clients with therapeutic recreation, assist with independent living skills, and improve interpersonal skills. "

Another common skill for a human services worker to be able to utilize is "problem-solving skills." Social and human service assistants help clients find solutions to their problems a human services worker demonstrated the need for this skill by putting this on their resume: "mediated and resolved client problems by responding to client crises and reported incidents when needed. "

Another skill commonly found on human services worker resumes is "organizational skills." This description of the skill was found on several human services worker resumes: "social and human service assistants must often complete lots of paperwork and work with many different clients" Here's an example from a resume of how this skill could fit into the day-to-day human services worker responsibilities: "perform administrative and organizational duties as a front desk receptionist. "

See the full list of human services worker skills.

Before becoming a human services worker, 48.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 9.2% human services workers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most human services workers have a college degree. But about one out of every six human services workers didn't attend college at all.

Those human services workers who do attend college, typically earn either psychology degrees or criminal justice degrees. Less commonly earned degrees for human services workers include social work degrees or human services degrees.

Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a human services worker. We've found that most human services worker resumes include experience from Guidehouse, Florida Department of Transportation, and My Florida Regional Mls. Of recent, Guidehouse had 51 positions open for human services workers. Meanwhile, there are 7 job openings at Florida Department of Transportation and 4 at My Florida Regional Mls.

Since salary is important to some human services workers, it's good to note that they are figured to earn the highest salaries at University of California, Berkeley, ICF, and Prince William County. If you were to take a closer look at University of California, Berkeley, you'd find that the average human services worker salary is $46,523. Then at ICF, human services workers receive an average salary of $36,205, while the salary at Prince William County is $31,768.

View more details on human services worker salaries across the United States.

We also looked into companies who hire human services workers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Sheppard Pratt, Four Winds Hospital, and Wasatch Behavioral Health.

The three companies that hire the most prestigious human services workers are:

Guidehouse51 Human Services Workers Jobs
Florida Department of Transportation7 Human Services Workers Jobs
My Florida Regional Mls4 Human Services Workers Jobs

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What Resident Assistants Do

Resident assistants help manage peers or younger students who live in a particular residence hall on campus. They are usually in charge of welcoming fellow students, providing residence hall tours, and helping students cope with their new environment. To help students become more at ease with their environment, resident assistants usually act as buddies. They answer inquiries that the students may have and act as the bridge between the students and the residence hall management. They assist with administrative activities in the residence hall, such as handing out forms for students and ensuring documents are correctly filled out.

In this section, we take a look at the annual salaries of other professions. Take resident assistant for example. On average, the resident assistants annual salary is $966 higher than what human services workers make on average every year.

While their salaries may differ, one common ground between human services workers and resident assistants are a few of the skills required in each craft. In both careers, employees bring forth skills like crisis intervention, vital signs, and cpr.

These skill sets are where the common ground ends though. A human services worker responsibility is more likely to require skills like "criminal justice," "client orientation," "social work," and "patients." Whereas a resident assistant requires skills like "home health," "residential life," "compassion," and "memory care." Just by understanding these different skills you can see how different these careers are.

Resident assistants tend to make the most money in the education industry by averaging a salary of $30,623. In contrast, human services workers make the biggest average salary of $28,528 in the education industry.

The education levels that resident assistants earn is a bit different than that of human services workers. In particular, resident assistants are 4.9% less likely to graduate with a Master's Degree than a human services worker. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

What Are The Duties Of a Liaison?

A liaison is a middle person responsible for collaborating different institutes, managing professional relationships to create benefiting results that would help a business' meet its goals and objectives. Duties of a liaison include facilitating communications, establishing partnership contract plans and procedures, managing conflicts, providing immediate resolution for concerns, and evaluating collaboration parameters. A liaison must be highly knowledgeable about the subject matters of the represented organization, handling inquiries, and coming up with strategic solutions to make the project successful.

Next up, we have the liaison profession to look over. This career brings along a higher average salary when compared to a human services worker annual salary. In fact, liaisons salary difference is $24,732 higher than the salary of human services workers per year.

While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both human services workers and liaisons are known to have skills such as "social work," "patients," and "mental health. "

In addition to the difference in salary, there are some other key differences that are worth noting. For example, human services worker responsibilities are more likely to require skills like "criminal justice," "client orientation," "program operations," and "client supervision." Meanwhile, a liaison might be skilled in areas such as "customer service," "home health," "rehabilitation," and "veterans." These differences highlight just how different the day-to-day in each role looks.

On average, liaisons earn a higher salary than human services workers. There are industries that support higher salaries in each profession respectively. Interestingly enough, liaisons earn the most pay in the manufacturing industry with an average salary of $77,941. Whereas, human services workers have higher paychecks in the education industry where they earn an average of $28,528.

When it comes to the differences in education between the two professions, liaisons tend to reach similar levels of education than human services workers. In fact, they're 3.8% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

How a Program Assistant Compares

Program assistants are usually entry-level or junior employees assigned to a department that handles a specific program in the organization. They assist the team they are assigned to in the implementation of the programs. They usually take care of administrative or clerical activities while also getting exposure to actual program management. Program assistants get trained to handle agendas from inception, to sourcing, to implementation, to evaluation. They may also handle documentary support for business cases or other presentation materials that the team may need for a specific part of the program management cycle.

The program assistant profession generally makes a higher amount of money when compared to the average salary of human services workers. The difference in salaries is program assistants making $6,188 higher than human services workers.

Using human services workers and program assistants resumes, we found that both professions have similar skills such as "patients," "community resources," and "child care," but the other skills required are very different.

There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a human services worker is likely to be skilled in "criminal justice," "client orientation," "social work," and "program operations," while a typical program assistant is skilled in "customer service," "data entry," "hr," and "excellent interpersonal."

Additionally, program assistants earn a higher salary in the government industry compared to other industries. In this industry, they receive an average salary of $41,993. Additionally, human services workers earn an average salary of $28,528 in the education industry.

Program assistants typically study at similar levels compared with human services workers. For example, they're 0.4% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.

Description Of a Coordinator

Coordinators are responsible for liaising between the department they are assigned to and any other external party. They oversee projects or agreements. They are in charge of following through negotiations between the two parties regarding work. They see through the conduct of such contracts by ensuring that all terms are amenable to both parties. They maintain records and other necessary data and paperwork. They also ensure that office policy and guidelines are being followed. Coordinators also ensure that all projects are completed efficiently and effectively.

Now, we'll look at coordinators, who generally average a higher pay when compared to human services workers annual salary. In fact, the difference is about $12,594 per year.

While both human services workers and coordinators complete day-to-day tasks using similar skills like patients, community resources, and cpr, the two careers also vary in other skills.

Each job requires different skills like "criminal justice," "client orientation," "social work," and "program operations," which might show up on a human services worker resume. Whereas coordinator might include skills like "customer service," "excellent organizational," "data entry," and "excellent guest."

Coordinators earn a higher salary in the technology industry with an average of $51,731. Whereas, human services workers earn the highest salary in the education industry.

In general, coordinators reach similar levels of education when compared to human services workers resumes. Coordinators are 1.3% more likely to earn their Master's Degree and 0.7% more likely to graduate with a Doctoral Degree.

Updated October 2, 2020