**Become a part of our caring community and help us put health first** With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
The MarketPoint Career Channel Team is looking for skilled Medicare Field Sales Agents. This is a field-based role, and candidates must live in the designated territory to effectively serve their local community. As part of a collaborative team of 8-12 Medicare Sales Agents, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life: Deliver on the fundamentals, differentiate through exceptional service, and grow by expanding our reach and impact.
**What You'll Do in This FIELD Based Role:**
+ **Deliver** : Build trust and educate individuals on Humana's Medicare Advantage plans and additional offerings like Life, Dental, Vision, and Prescription coverage.
+ **Differentiate** : Create meaningful, face-to-face connections through grassroots marketing, community events, and in-home visits-providing a personalized experience that sets Humana apart.
+ **Grow** : Drive self-generated sales, meet performance goals, and expand Humana's presence in the market by becoming a valued resource in your community.
You'll engage with customers in the **FIELD** through a mix of in-person, virtual, and phone interactions. **Face-to-face visits in prospective members' homes are a key part of this role.**
**Why Join Humana?**
+ **People-first culture** that supports your personal and professional growth.
+ **Inclusive and diverse environment** that values multilingual talent and cultural understanding.
+ **Autonomy and flexibility** to manage your schedule and success.
+ **Purpose-driven mission** to help people achieve their best health-and transform healthcare along the way.
**Benefits include:**
+ Medical, Dental, Vision, and a variety of other supplemental insurances
+ Paid Time Off (PTO) and Paid Holidays
+ 401(k) retirement savings plan with a competitive match
+ Tuition reimbursement and/or scholarships for qualifying dependent children
+ **And much more!**
**Use your skills to make an impact**
**Required Qualifications**
+ **Active Health Insurance License** or ability to obtain.
+ Must reside in **the designated local territory** to effectively serve the community.
+ Comfortable with **daily face-to-face interactions** in prospective members' homes and engaging with the community through service, organizations, volunteer work, or local events.
+ Valid state **driver's license** and **proof of personal vehicle liability insurance** meeting at least 25/25/10 coverage limits (or higher, based on state requirements).
**Preferred Qualifications**
+ **Active Life and Variable Annuity Insurance License** .
+ Prior experience **selling Medicare products** .
+ Experience in **public speaking or delivering presentations** to groups.
+ Associate's or Bachelor's degree.
+ Experience using Microsoft Office tools such as **Teams, Excel, Word, and PowerPoint** .
+ **Bilingual** in English and Spanish, with the ability to speak, read, and write fluently in both languages.
**Additional Information**
+ This position is in scope of Humana's Driving Safety and Vehicle Management Program and therefore subject to driver license validation and MVR review.
+ Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
+ Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from ******************** with instructions on how to add the information into your official application on Humana's secure website.
**Schedule** **:** Meeting with members requires appointments and/or event times that may vary on nights and weekends. Flexibility is essential to your success.
**Training:** The first five weeks of employment and attendance is mandatory.
**Interview Format:**
As part of our hiring process for this opportunity, we are using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected to move forward in the process, you will receive a text message inviting you to participate in a HireVue prescreen. In this prescreen, you will receive a set of questions via text and given the opportunity to respond to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process.
**Pay Range**
The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and commission with guarantee. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned to company policies and applicable pay transparency requirements.
$80,000 - $125,000 per year
\#medicaresalesrep
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**About us**
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ***************************************************************************
$33k-41k yearly est. Easy Apply 60d+ ago
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Speech Therapist, Home Health
Humana Inc. 4.8
Humana Inc. job in San Diego, CA
Become a part of our caring community and help us put health first As a therapist at CenterWell Home Health, you'll play a vital role in helping patients regain strength, mobility and independence-all from the comfort of their homes. By delivering personalized care that focuses on rehabilitation and functional improvement, you'll empower individuals to overcome physical limitations, perform everyday activities with confidence and enjoy a better quality of life.
As a Home Health Speech Therapist you will:
* Evaluate, direct and provide speech/language pathology service to patients in the home or facility
* Participate in the development and periodic review of the Plan of Treatment and Plan of Care.
* Utilize professional skills and judgment in assessing and treating disorders of speech, voice, language, hearing and swallowing to prevent, identify, evaluate and minimize the effects of such disorders and conditions.
* Administer and interpret diagnostic tests and applications of therapeutic treatments including audio logic screening.
* Observe, record and report changes in the patient's condition and response to treatment to supervisor and/or the physician.
* Provide instruction and training to patients in use of alternative communication systems when appropriate.
* Provide counsel and instruction to patients, families and healthcare staff.
* Maintain and submit documentation as required by the Company and/or facility. Prepare and submit timely written reports of evaluations, visits, summaries, care plans, care coordination activities and progress reports as required by Company policy.
* Participate in care coordination activities and discharge planning.
* Maintain the highest standards of professional conduct in relation to information that is confidential in nature. Share information only when the recipient's right to access is clearly established and the sharing of such information is clearly in the best interests of the patient.
* Attend, participate in and/or conduct internal staff development programs, obtain continuing education as required by Company policy, regulation.
Use your skills to make an impact
Required Experience/Skills:
* Meet the education and experience requirements for Certification of Clinical Competence in Speech Language Pathology or Audiology granted by ASHA
* Minimum of six months experience as a speech therapist / speech language pathologist
* Home Health experience a plus
* Current and unrestricted license
* Current CPR certification
* Good organizational and communication skills
* A valid driver's license, auto insurance, and reliable transportation are required.
Scheduled Weekly Hours
1
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$115,300 - $158,600 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
$115.3k-158.6k yearly 42d ago
CDL Driver-Class B + Passenger Endorsements
Brookdale Senior Living 4.2
Oceanside, CA job
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Under close supervision, drives a large capacity passenger bus to transport residents to activities, errands, and destinations.
Properly operates bus and ensures the safety of all passengers.
Responsible for general maintenance of the vehicle.
High school diploma or General Education Diploma (GED) is required.
Minimum of one year successful experience operating a bus is required.
Prior experience working with seniors preferred.
Must have a valid state driver's license with a good driving record. CPR training and certification may be required.
Current Class C CDL with no major driving violations for the past three (3) years. Current certification from Office of Superintendent of Public Instruction on bus driver training preferred. CPR training and certification may be required.
Brookdale is an equal opportunity employer and a drug-free workplace.
$29k-37k yearly est. 5d ago
Medical Director (Southern CA)
Molina Healthcare 4.4
San Diego, CA job
Provides medical oversight and expertise in appropriateness and medical necessity of services provided to members, targeting improvements in efficiency and satisfaction for both members and providers and ensuring members receive the most appropriate care in the most effective setting. Contributes to overarching strategy to provide quality and cost-effective member care.
Experience conducting Medi-cal reviews
Essential Job Duties
- Determines appropriateness and medical necessity of health care services provided to plan members.
- Supports plan utilization management program and accompanying action plan(s), which includes strategies to ensure high-quality member care - ensuring members receive the most appropriate care at the most effective setting. -Evaluates effectiveness of utilization management (UM) practices - actively monitoring for over and under-utilization.
- Educates and interacts with network, group providers and medical managers regarding utilization practices, guideline usage, pharmacy utilization and effective resource management.
- Assumes leadership relative to knowledge, implementation, training, and supervision of the use of the criteria for medical necessity.
- Participates in and maintains the integrity of the appeals process, both internally and externally.
- Responsible for investigation of adverse incidents and quality of care concerns.
- Participates in preparation for national committee for quality assurance (NCQA) and utilization review accreditation commission (URAC) certifications.
- Provides leadership and consultation for NCQA standards/guidelines for the plan including compliant clinical quality improvement activity (QIA) in collaboration with clinical leadership and quality improvement teams.
- Facilitates conformance to Medicare, Medicaid, NCQA and other regulatory requirements.
- Reviews quality referred issues, focused reviews and recommends corrective actions.
- Conducts retrospective reviews of claims and appeals and resolves grievances related to medical quality of care.
- Attends or chairs committees as required such as credentialing, Pharmacy and Therapeutics (P&T) and other committees as directed by the chief medical officer.
- Evaluates authorization requests in timely support of nurse reviewers, reviews cases requiring concurrent review and manages the denial process.
- Monitors appropriate care and services through continuum among hospitals, skilled nursing facilities and home care to ensure quality, cost-efficiency, and continuity of care.
- Ensures that medical decisions are rendered by qualified medical personnel and not influenced by fiscal or administrative management considerations, and that care provided meets the standards for acceptable medical care.
- Ensures medical protocols and rules of conduct for plan medical personnel are followed.
- Develops and implements plan medical policies.
- Provides implementation support for quality improvement activities.
- Stabilizes, improves and educates primary care physicians and specialty networks; monitors practitioner practice patterns and recommends corrective actions as needed.
- Fosters clinical practice guideline implementation and evidence-based medical practices.
- Utilizes information technology and data analytics to produce tools to report, monitor and improve utilization management.
- Actively participates in regulatory, professional and community activities.
Required Qualifications
- At least 3 years health care experience, including at least 2 years of medical practice experience, or equivalent combination of relevant education and experience.
- Active and unrestricted Doctor of Medicine (MD) or Doctor of Osteopathy (DO) license in state of practice.
- Board certification.
- Working knowledge of applicable national, state, and local laws and regulatory requirements affecting medical and clinical staff.
- Ability to work cross-collaboratively within a highly matrixed organization.
- Strong organizational and time-management skills.
- Ability to multi-task and meet deadlines.
- Attention to detail.
- Critical-thinking and active listening skills.
- Decision-making and problem-solving skills.
- Strong verbal and written communication skills.
- Microsoft Office suite/applicable software program(s) proficiency, and ability to learn new programs.
Preferred Qualifications
- Experience with utilization/quality program management.
- Managed care experience.
- Peer review experience.
- Certified Professional in Healthcare Management (CPHM), Certified Professional in Health Care Quality (CPHQ), Commission for Case Manager Certification (CCMC), Case Management Society of America (CMSA) or other health care or management certification.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
\#PJHS
\#LI-AC1
Pay Range: $186,201.39 - $363,093 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
$186.2k-363.1k yearly 60d+ ago
Representative, Support Center - In office must reside in (Chula Vista or Long beach, CA)
Molina Healthcare 4.4
Chula Vista, CA job
Shift: Monday - Friday 8:30am - 5:30pm (PST)
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Job Duties
• Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
• Conduct varies surveys related to health assessments and member/provider satisfaction.
• Accurately document pertinent details related to Member or Provider inquiries.
• Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
• Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
• Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.
• Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
• Able to proactively engage and collaborate with varies Internal/ External departments.
• Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
• Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
• Ability to effectively communicate in a professionally setting.
Job Qualifications
REQUIRED EDUCATION:
HS Diploma or equivalent combination of education and experience
REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
PREFERRED EDUCATION:
Associate's Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE:
1-3 years
Preferred Systems Training:
Microsoft Office
Genesys
Salesforce
Pega
QNXT
CRM
Verint
Kronos
Microsoft Teams
Video Conferencing
CVS Caremark
Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
#PJCC
$35k-40k yearly est. Auto-Apply 8d ago
Behavioral Health Care Advocate - Community Transition Center
Unitedhealth Group 4.6
San Diego, CA job
**$5,000 Sign-On Bonus for External Candidates** Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Position in this function is responsible for facilitating and providing linkage to behavioral health services in system of care to justice involved client. Provides clinical services in the manner of behavioral health screenings, short term case management, coordination, and consultation with behavioral health treatment providers, San Diego Probation and ancillary services.
***This position will be based primarily on-site from a Community Transition Center in San Diego with minimal travel (no more than 25%) to various probation offices/jails locally within the SD area. Required schedule is Friday through Tuesday 9:30am - 6:00pm***
**Primary Responsibilities:**
+ Conduct comprehensive behavioral health screenings in a dynamic environment that may include local county jails
+ Identify/maintain awareness and contacts of specific community resources for justice involved population and the enrollment process
+ Identify and coordinate appropriate level of care linkage to community behavioral health and ancillary services
+ Assess for safety risks and provide crisis management interventions
+ Provide short term clinical case management to ensure continuity of behavioral health and medical services
+ Review available behavioral health history to coordinate services and assure appropriate level of care for clients
+ Navigate and advocate within behavioral health system of care on behalf of justice involved clients as needed
+ Engage clients to participate in screening process and work collaboratively within a multi-disciplinary team to develop case plans, provide linkage to care based on their individual needs, preference, and objectives
+ Utilize motivational interviewing techniques to help clients identify and understand intrinsic goals and engage in behavior change
+ Participate in ongoing multi-disciplinary team meetings providing education and consultation with regards to linkage to behavioral health and ancillary services within system of care
+ Provide clinical care consultations with California Department of Corrections and Rehabilitation personnel, probation officers, and community treatment providers
+ Maintain timely and appropriate clinical documentation records in San Diego County Probation and Behavioral Health Electronic Health records
+ Use of technological systems to support clinical delivery of services
+ Requires access to SmartCare which includes Protected Health Information and Probation Case Management System
+ Adheres to pertinent HIPAA rules and regulations
+ Other duties and responsibilities as required
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Master's Degree in social work, Marriage and Family Therapy, Psychology, Counseling, or related field from an accredited university
+ Clinical license in LCSW, LMFT, LPCC that is active and unrestricted in the state of California
+ 3+ years providing direct clinical care in a behavioral health treatment setting with emphasis on assessment, case management, and crisis intervention
+ Community behavioral health experience
+ Ability to work on-site Friday through Tuesday 9:30am-6pm PST
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
$37k-42k yearly est. 60d+ ago
Patient Service Representative
Community Health Systems 4.5
Fallbrook, CA job
Reports directly to the Clinic Administrator (CA) and is responsible for providing pleasant customer service while interviewing, screening and assisting patients with issues and concerns, such as but not limited to completing applications, determining their ability to pay, assessing insurance needs and enrolling them with the appropriate insurance/plan provider(s).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Upholds and supports the mission, philosophy, objectives, policies and ethics of Community Health Systems, Inc. (CHSI).
* Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
* Provides health insurance benefit information and assists patients and families in applying for health insurance benefits.
* Conduct a confidential interview with patients and families to compile information on financial standings against current Federal Poverty Guidelines (FPG) for eligibility in applying for Sliding Fee Scale (SFS) program.
* Registers patients by verifying that patient's record is up to date and accurate.
* Makes appropriate changes in electronic medical record.
* Complies with federal and local laws in ensuring patient privacy.
* Informs patients and families of services provided by CHSI. Collects payment from patients, applies payments and adjustments to patient account(s) and reconciles daily cash reports.
* Track and prepare reports for management concerning visits with patients.
* Serve as a liaison between patients, family services, and insurance companies.
* Follow-up with families to ensure they receive benefits and return to the clinics for healthcare needs.
* Will work closely with the Outreach Department.
* Perform all other duties as directed either formally or informally, verbally or in writing.
SUPERVISORY RESPONSIBILITIES:
There are no current supervisory duties required.
KNOWLEDGE, SKILLS AND ABILITIES:
* Bilingual (English/Spanish) preferred.
* A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
* Possess strong interpersonal skills and ability to work well with others.
* Ability to deal effectively with changing situations and stressful environment.
* Knowledge of current insurance programs for low-income, underinsured individuals and families.
* Ability to seek out other insurance programs that will serve the patients in the community.
* Ability to read and interpret documents such as tax forms, immigration paperwork, etc.
* Possess basic mathematical skills (i.e. percentages and fractions).
* Strong computer skills, with proficiency in Microsoft Office.
* Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary.
* Ability to perform tasks related to physical activity to complete the responsibilities of the position.
EXPERIENCE AND EDUCATION:
High School Diploma or GED required Associate's degree (A.A.) or equivalent from two-year college or technical school; OR 2+ years related experience and/or training; OR equivalent combination of education and experience. Certified Enrollment Counselor (CEC) required (within 90 days of hire dependent on training availability)
$30k-34k yearly est. 60d+ ago
Certified Medical Assistant - San Diego, CA
Unitedhealth Group 4.6
San Diego, CA job
The Optum Serve Medical Assistant for the Dedicated network provides clinically competent delivery of quality medical care services required during Optum Serve operations within their scope of practice. The MA working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures. All Optum Serve on-site staff and contractors must be fully vaccinated per CDC guidelines. Contracts Serviced: Multiple.
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start **Caring. Connecting. Growing together.**
**Location:** 2655 Camino del Rio N, San Diego, CA 92108
**Schedule:** Monday - Friday, 7:30 a.m. - 4:30 p.m.
**Primary Responsibilities:**
This role is patient-facing and can require working in a clinical setting. It is customer-facing with high expectations for operational excellence. Hours may vary based on location, patient volume, and business needs. This list of essential functions is not exhaustive and may be supplemented and changed as necessary.
+ Critical Thinking and Problem-Solving: Exhibit excellent critical thinking, problem-solving, verbal and written communication skills, in addition to attention to detail
+ Customer Service, Compassion, and Teamwork: Build rapport with team members, internal and external customers, and management by demonstrating a solid customer service orientation and genuine compassion. Provide empathetic and patient-centered care, ensuring that all interactions are respectful, supportive, and focused on the well-being of patients and colleagues. Foster a collaborative team environment by actively participating in team activities, supporting colleagues, and contributing to a positive and cohesive work atmosphere
+ Professionalism: Always act professionally with minimal supervision as a representative of Optum Serve
+ Organizational Skills: Possess solid organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others. Organize workload, set priorities, complete assignments in a timely manner, and utilize resources appropriately while complying with organizational standards
+ Compliance: Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance, and improvement processes. Abide by all Optum Serve and Contractual policies and procedures to comply with all infection control, quality assurance, and protocols
+ Punctuality: Be punctual for work attendance and abide by the work schedule. Be present and remain on site during scheduled hours
+ Language Skills: If fluent in other languages, assist patients and providers with translation as necessary and to the limit allowed by qualifications/certification
+ Reporting: Work with providers and operational teams to ensure reports are submitted timely and accurately. Assist in the preparation and delivery of reports for all lines of business
+ N95 Fit Testing: Provide proof of or be N95 Fit Tested depending on the scope of operations
+ Collaboration and Compliance: Partner with Clinical Quality Leadership and other healthcare professionals to ensure compliance with all clinical policies and training programs, maintain and enhance quality assurance processes, adhere to best practices and clinical guidelines, participate in performance improvement initiatives, engage in continuous professional development
+ Patient Care and Support: Provide support to providers and other clinical/nonclinical staff members. Direct individual patient care activities and coordinate with other staff members as required and within the appropriate scope of practice. Direct individual patient care activities and coordination including interviewing patients, measuring vital signs and records information on patient's charts, drawing and collecting blood samples from patients, preparing specimens for laboratory analysis/ complete lab requisitions, and conducting a variety of diagnostic tests
+ Administrative Duties: Responsible for routine and basic front and back-office duties, to include answering phones, scheduling, and confirming appointments, preparing schedules, data entry (including referral contracts, post appointment information), prefill, document retrieval, filing, performing data entry, and assisting in the examination process of patients under the direction of a physician or other licensed provider Technology: Skilled in utilizing EMR and MS Office Suite software applications
+ Inventory Management: Manage supply inventory and escalate gaps as quickly as possible. Including the responsibility for daily logs, monthly, and yearly compliance logs
+ Personal Hygiene and Appearance: Maintain good personal hygiene and present a well-groomed and professional appearance in accordance with the policy and/or as directed by leadership. Clothing, including scrubs for healthcare professionals, should be clean, in good repair, and properly fitting. Clothing that is faded, stained, discolored, torn, patched, ripped, frayed, or otherwise distressed is not acceptable. Clinical professionals should ensure their attire reflects a high standard of professionalism and cleanliness
+ Service Animals: Provide care for individuals with service animals, ensuring compliance with legal requirements. Ensure that service animals are accommodated and that their presence is respected, providing necessary support and assistance to both the individual and their service animal
+ Patient Identification and HIPAA Compliance: Apply proper patient identification practices and ensure HIPAA compliance
+ Housekeeping: changing exam room table paper, disinfecting surfaces, upkeep of tidiness of the entire clinic (exam rooms, bathrooms, waiting area, front office, lab room, etc.), ensuring all equipment is clean and presentable
+ Patient Education: Provide and ensure patient education is current and accurate, if within your scope of practice
+ Emergency Response: Provide support to clinicians when needed in medical response to patients with medical needs and/or activate the Emergency Medical Services when an emergency happens
+ Other Duties: Assist with other duties of the site, including administrative work and any other duties as assigned during downtime. This list of functions is not exhaustive and may be supplemented and changed as necessary, in addition to any other functions as assigned by leadership or contract obligations
**Role Responsibilities & Attributes**
+ Mental Demands
+ Reading, writing, attention to detail, confidentiality, problem-solving, ad hoc decision-making skills, math skills, reasoning skills, oral communication, written communication, customer contact, multiple concurrent tasks, stress management skills, interpersonal skills
+ Physical Demands
+ Bending, crouching, kneeling, squatting, lifting/carrying up to 50 lbs., handling (holding, grasping, turning, or otherwise working with the hand or hands), fingering (picking, pinching, fine manipulation), sitting, standing for long periods of time, and walking. Seeing and hearing alarms and settings during and after business hours and responding according to training and procedures. Setting and resetting devices with small knobs and handles
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Associate degree in medical assisting and/or graduation from an accredited vocational Medical Assistant program, and/ or maintains unrestricted and in good standing certification as a Certified Medical Assistant (CMA)
+ IF required by state of operation: Maintains unrestricted and in good standing certification as a Certified Medical Assistant (CMA)
+ Phlebotomy Certification from accrediting training course, when required by state requirements
+ Active/Current Basic Life Support (BLS) Certification
+ Willingness to complete CAOCH and Drug Testing Collection Certifications
+ Ability to successfully pass National Agency Check with Inquiries (NACI) background investigation
+ 3+ years of relevant clinical experience (i.e., Primary Care, Family Care, Internal Medicine, Occupational Health, or Urgent Care)
+ Valid U.S. Driver's License and ability/willingness to drive between work locations
**Preferred Qualifications:**
+ Current certification in Audio and Drug Testing Collection
+ Experience working with Veterans, Service Members and Federal Employees
+ Experience performing EKG, PFTs, ABIs, venipuncture, lab processing, etc.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_\_
_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
$17.7-31.6 hourly 20d ago
Shift Lead
Walgreens 4.4
Chula Vista, CA job
* Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
* Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
* Models and delivers a distinctive and delightful customer experience.
Customer Experience
* Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
* Responsible for holding store keys to open and close without management as necessary.
* Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
* Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
* Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
* Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
* Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
* Assist with ensuring the Outdate program is followed with team members.
* Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
* Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
* Has working knowledge of store systems and store equipment.
* Assist at Pharmacy out window as requested.
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Responsible for bag checks of team members before leaving the store.
* Complies with all company policies and procedures; maintains respectful relationships with coworkers.
* Completes special assignments and other tasks as assigned.
Training & Personal Development
* Attends training and completes PPLs requested by Manager.
Communications
* Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
* Reports disciplinary issues and customer complaints to management.
Basic Qualifications
* One year of prior leadership, supervisory, or retail key holder work experience.
* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Preferred Qualifications
* Prefer the knowledge of store inventory control.
* We will consider employment of qualified applicants with arrest and conviction records.
* Obtains and maintains valid PTCB certification or pharmacy license as required by state.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $19 - $22 / Hourly
$19-22 hourly 8d ago
Pharmacy Operations Manager
Walgreens 4.4
Fallbrook, CA job
+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
**Operations**
+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
+ Accountable for completion of non-clinical patient calls.
+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
**People & Performance Management**
+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
**Training & Personal Development**
+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
+ Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
**Communication**
+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
**Job ID:** 1721905BR
**Title:** Pharmacy Operations Manager
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 1285 S MISSION RD,FALLBROOK,CA,92028-04005-11081-S
**Full District Office Address:** 1285 S MISSION RD,FALLBROOK,CA,92028-04005-11081-S
**External Basic Qualifications:**
+ High School Diploma, GED, or equivalent.
+ PTCB or ExCPT certification (except in Puerto Rico).
+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Requires willingness to work flexible schedule, including evening and weekend hours.
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
**Preferred Qualifications:**
+ Previous people management/ leadership experience.
+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:** Non-Specialty
**Store:** 11081-FALLBROOK CA
$22.5-31 hourly 50d ago
Pharmacist
Walgreens 4.4
San Diego, CA job
Join Our Team at Walgreens as a Pharmacist! Why Walgreens - For You, For Your Family, For Your Future At Walgreens, pharmacists are medication experts and trusted healthcare providers reshaping the future of patient-focused care. With industry-leading resources, career advancement opportunities, and a strong commitment to work-life balance, we invest in you so you can invest in your patients.
For You - Competitive Pay & Flexible Scheduling
Competitive pay - Competitive wage offered based on geography and other business-related factors
Paid Time Off (PTO) - Available after three months of service (subject to state law) because work-life balance matters
Flexible scheduling - Flexible scheduling options to fit your lifestyle
For Your Family - Comprehensive Health & Wellness Benefits
Comprehensive benefits package including medical, prescription drug, dental, vision, disability and life insurance for qualifying team members. Plus free flu shots for all team members and other voluntary benefits
365 Get Healthy Here & Life365 Employee Assistance Program (EAP) - Mental health support and wellness programs
Family-forming support - Walgreens provides financial support for fertility treatments, including medical procedures and prescription medications. Eligible team members can also receive reimbursement for qualified adoption and surrogacy-related expenses
For Your Future - Growth, Education & Exclusive Perks
Opportunities for growth - Many pharmacists advance quickly into leadership roles in pharmacy operations, retail management, multi-site leadership, and corporate support functions
Walgreens University - Free training, certifications, and leadership development, plus tuition discounts at 30+ universities
Employee discounts - 25% off Walgreens brands and 15% off national brands, plus exclusive savings on electronics, travel, and more
401(k) with company match - Contribute to your retirement, and Walgreens provides matching contributions after one year and 1,000 hours of service. Additionally, Walgreens matches qualifying student loan payments as if they were 401(k) contributions
What You'll Do
Provide compassionate, expert-level pharmacy consulting services to patients
Educate and consult patients on medication usage, side effects, and cost-effective options
Deliver clinical healthcare services, including immunizations, diagnostic testing, and medication therapy management
Ensure medication safety through accurate compounding, dispensing, and regulatory compliance
Mentor and train pharmacy team members in a collaborative and supportive environment
Who You Are
Patient-focused & service-driven - You're committed to making healthcare personal
A collaborative team leader - You support, inspire, and uplift those around you
A lifelong learner - You stay ahead of industry advancements and professional growth
A problem-solver - You navigate challenges, from insurance claims to medication management, with ease
Apply Today & Build Your Future with Walgreens!
This is more than just a job-it's a career with purpose. See below for more details!
About Us
Founded in 1901, Walgreens (****************** proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willing to become an immunizer within 90 days of hire.
At least 1 year experience as a pharmacist in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
$153k-193k yearly est. 1d ago
Clinical Administrative Coordinator
Unitedhealth Group 4.6
San Diego, CA job
_This position begins with in-office training and offers the opportunity to transition to a hybrid schedule-up to three (3) days per week remote-based on business needs. Our office is located at 3131 Camino Del Rio N San Diego, CA, 92108._ Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Optum Behavioral Solutions, in partnership with the County of San Diego, is seeking a dedicated and detail-oriented **Clinical Administrative Coordinator** **(CAC)** to join our Utilization Management team. This role is essential in supporting day-to-day administrative operations and ensuring seamless coordination between providers, internal departments, and external stakeholders.
As a CAC, you will play a key role in delivering exceptional customer service, managing provider communications, and maintaining accurate documentation. You'll collaborate closely with clinical and administrative teams to support the delivery of high-quality behavioral health services.
This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30am - 6:00pm PST Per business need there may be the need to be on-site up to 5 days per week. It may be necessary, given the business need, to work occasional overtime.
We provide 4 - 8 weeks of training. During training will follow a temporary schedule of 8:30am to 5:00pm PST. Training conducted on-site.
**Primary Responsibilities:**
+ Process and track a wide range of authorization requests, ensuring accuracy and adherence to established turnaround times.
+ Distribute clinical documentation and work products to licensed clinicians for timely review and decision-making.
+ Serve as a backup resource for other Clinical Administrative Coordinator functions, providing flexible support based on team needs and availability.
+ Sort and manage incoming communications, including e-faxes, physical mail, and scanned documents, ensuring they are routed appropriately and processed efficiently.
+ Purge outdated documents and maintain organized, compliant records in accordance with retention policies.
+ Perform facsimile, photocopying, and general administrative support tasks as directed by team leaders, supervisors, or managers.
+ Accurately direct visitors and incoming calls to the appropriate departments or staff members, and take clear, detailed messages when necessary.
+ Actively pursue professional development through Optum's Common Language of Leadership framework to continuously enhance your skills and performance.
+ Crosstrain in Clinical Administrative Coordination and Utilization Management processes to support a collaborative and agile team environment.
+ Adapt to process updates and implement changes promptly to maintain compliance, efficiency, and service quality.
+ Perform other duties as assigned by Clinical Managers or Clinical Administrative Manager, contributing to a high-performing, mission-driven team.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ High School Diploma / GED OR equivalent work experience.
+ Must be 18 years of age OR older
+ 1+ years of experience in customer service or healthcare administration.
+ 1+ years of data entry experience in a clerical or administrative role.
+ Experience with Microsoft Word, Excel, Adobe, and general PC navigation.
+ Experience handling confidential patient information.
+ Ability to obtain and maintain access to San Diego County's EHR systems and Designated Databases.
+ Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30am - 6:00pm PST Per business need there may be the need to be on-site up to 5 days per week. It may be necessary, given the business need, to work occasional overtime.
**Preferred Qualifications:**
+ Experience in a healthcare setting (hospital, clinic, insurance).
+ Familiarity with ICD-10, CPT codes, Medicare/Medicaid.
+ Call center experience.
+ Working knowledge of medical terminology.
**Telecommuting Requirements:**
+ Reside within commutable distance to the office at 3131 Camino Del Rio N San Diego, CA, 92108.
+ Ability to keep all company sensitive documents secure (if applicable)
+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
**Soft Skills:**
+ Typing speed of 50+ WPM with high accuracy.
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
\#RPO
$18-32.1 hourly 6d ago
Licensed Vocational Nurse, Home Health
Humana Inc. 4.8
Humana Inc. job in San Diego, CA
Become a part of our caring community and help us put health first Make a meaningful impact every day as a CenterWell Home Health nurse. You'll provide personalized, one-on-one care that helps patients regain independence in the comfort of their homes. Working closely with a dedicated team of physicians and clinicians, you'll develop and manage care plans that support recovery and help patients get back to the life they love.
As a Home Health LPN, you will:
* Provide professional nursing services under the direction of a RN in compliance with the state's Nurse Practice Act, any applicable licensure/certification requirement, applicable healthcare standards, governmental laws and regulations, and CenterWell Home Health policies and procedures.
* Provide skilled nursing interventions in the treatment of the patient/clients illness, rehabilitative needs and preventative care. Utilize a holistic approach in the provision of problem specific therapeutic interventions, teaching and training activities in accordance with the plan of care.
* Apply knowledge and skills in accordance with accepted standards of clinical practice to facilitate problem resolution and achieve individualized patient goals and outcomes.
* Confer with the RN Supervisor regarding needed changes in the Plan of Treatment. Accept verbal orders from physician were permitted by state law/regulations/Nurse Practice Act and communicate these orders to the RN Supervisor.
* Utilize a systematic, individualized goal/outcome driven approach in implementing the nursing plan of care.
* Maintain contact with patients, physicians, clinical manager(s), other members of the healthcare team in a timely manner regarding patient/family needs and status changes. Participate in care coordination activities and discharge planning as appropriate.
* Maintain the highest standards of professional conduct in relation to information that is confidential in nature. Share information only when the recipient's right to access is clearly established and the sharing of such information is dearly in the best interests of the patient.
* Appropriately communicate to ensure adherence to professional standards in the provision of and availability of supplies, materials and equipment needed to safely and effectively implement the plan of care.
* Prepare, submit and maintain documentation as required by the Company and/or facility. Visit/shift notes documented on day services are rendered.
Use your skills to make an impact
Required Experience/Skills:
* Graduate of an accredited Licensed Practical Nursing Program or accredited School of Vocational Nursing.
* Current nursing license in the practicing state.
* Valid drivers license, auto insurance and reliable transportation.
* Current CPR certification.
* Two years experience as an LPN/LVN in a clinical setting, preferably in a home health or hospice setting.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$0 - $0 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
$51k-65k yearly est. 15d ago
Customer Service Associate - Temporary
Walgreens 4.4
Chula Vista, CA job
* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
* Provides customers with courteous, friendly, fast, and efficient service.
* Recommends items for sale to customer and recommends trade-up and/or companion items.
* Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
* Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
* Implements Company asset protection procedures to identify and minimize profit loss.
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
* Has working knowledge of store systems and store equipment.
* Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
* Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complies with all company policies and procedures; maintains respectful relationships with coworkers.
* Completes special assignments and other tasks as assigned.
Training & Personal Development
* Attends training and completes PPLs requested by Manager or assigned by corporate.
Basic Qualifications
* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with Walgreens.
The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $16.9 - $19 / Hourly
$16.9-19 hourly 8d ago
Registered Nurse
Community Health Systems 4.5
Fallbrook, CA job
The Registered Nurse (RN) is responsible for providing general nursing care and leadership, working collaboratively with physicians and multidisciplinary team members; the RN will work with the Provider to promote and restore patient's health as they prescribe, provide, delegate, evaluate and coordinate comprehensive professional nursing care through the use of the nursing process for patients of all ages, gender, cultures, and background; the RN will oversee, supervise and train MAs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Upholds and supports the philosophy, objectives, policies and procedures of Community Health Systems, Inc. (CHSI).
* Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
* Reports to the Director of Nursing and seeks guidance regarding clinical protocols and procedures and follows all clinical protocols and Universal Precautions.
* Works with and reports to Clinic Administrator (CA) regarding all operational related duties and advises the CA on process improvement.
* Facilitates and implements Clinic Focus quality improvement and evaluation initiatives. Contributes to a work environment where continuous quality improvements in service and professional practice are pursued.
* Identifies, collects and maintains timely and accurate information about the clinic's quality improvement activities.
* Conducts monthly MA chart reviews for various functions related to workflow, screenings, utilizing the audit tool and other quality programs tasks.
* Must properly and accurately chart observations and other data related to the clinical condition of the patient and activities related to patient care.
* Follows-up with Provider and patient immediately after receiving critical abnormal lab results.
* Assesses, plans, directs, evaluates and charts total nursing care as determined by the patient's age related; physical, psychosocial, and cultural needs in accordance with established standards, policies and procedures of CHSI within the RN scope of practice.
* May provide case management by being a patient advocate, resource and contact person for patients.
* Works in conjunction with Referral Coordinators to ensure appropriate case management.
* Identifies challenges/opportunities and communicates across the care team to guide team members to a solution.
* Delegates care team members in accordance with patient needs, staff capabilities and qualifications to improve the delivery of healthcare.
* May assist Provider during examination, treatments, surgeries, and procedures.
* Provides Nursing Office Visits as necessary.
* Works with the CA/Provider to oversee care team to ensure orders are followed and completed.
* Triages patients as needed.
* Administers immunizations as needed.
* Provides basic education information to patients and family as needed, based on identified learning and age related considerations and needs.
* Directly responsible for ensuring all clinical logs are completed accurately and on time.
* Will handle and be knowledgeable of all medical equipment utilized in the care of the patient and provide information regarding equipment and supply needs to the Clinic Administrator.
* Responsible for vaccine and medication management to include, but not limited to: orders, logging, tracking, and recalling.
* Ensures all medical supplies are stored and used safely within manufactured guidelines.
* Follows clinic protocol when disposing of biohazardous materials, labeling and handling of all materials.
* Participates in training to provide best patient care such as learning evidence-based approaches to self-management support, proactively addressing the needs to patients and families in community, cultural competency, and effective communication.
* Perform all other duties as directed either formally or informally, verbally or in writing.
SUPERVISORY RESPONSIBILITIES:
* Directly supervises Medical Assistants in the performance of their clinical duties and responsibilities.
* Oversees back office work flow to ensure patient care is delivered in a timely and efficient manner.
* Responsible for ensuring MAs adhere to the Meal and Rest Period Policy.
KNOWLEDGE, SKILLS AND ABILITIES:
* Strong analytical and critical thinking skills; ability to pay close attention to detail.
* Well-developed verbal and written communication skills and the ability to work cooperatively with divergent and diverse groups.
* A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
* Ability to deal effectively with changing situations and stressful environment.
* Ability to perform tasks related to physical activity to complete the responsibilities of the position.
EXPERIENCE AND EDUCATION:
* Associate Degree in Nursing required. Bachelor's Degree in Nursing (BSN) preferred.
* Current California RN License required
* Current American Heart Association (AHA) BLS certification required
* Minimum of two (2) years of nursing experience preferred
* Previous supervisory experience preferred
$21k-73k yearly est. 8d ago
Inventory Specialist
Walgreens 4.4
San Diego, CA job
+ Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms.
+ Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing.
+ Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.
+ In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.
**Customer Experience**
+ Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.
+ Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.
+ Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.
+ Completes On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration, completes scan outs/ scan outs returns on all subscribed departments including vendor/ DSD departments and pharmacy scan outs.
+ Under the supervision of the pharmacist-in-charge,completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns. Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock. Verifies posting of all pharmacy/ prescription claims.
+ Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.
+ Responsible for supporting front end and pharmacy ordering by ordering expense items. Monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory and orders as required.
+ Ensures all designated pull & quarantine item on-hands are updated and placed in the designated holding area.
+ Maintains accurate inventory counts. Maintains the accuracy of on-hand quantities including but not limited to basic departments, stockroom, overstock locations.
+ Under the supervision of the pharmacist-in-charge, maintains accurate inventory counts and accuracy of on-hand quantities in pharmacy and completes pharmacy smart counts.
+ Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Assists in the maintenance of inventory records, including receiving and posting of all products (in the front-end)) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.
+ Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third party team on the day of inventory.
+ Supports keeping all counters and shelves clean and well merchandised.
+ Knowledgeable of all store systems and equipment.
+ Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens. Supports execution of Pickup Program.
+ In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids. Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes any additional activities and other tasks as assigned.
**Training & Personal Development**
+ Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements.
+ Obtains and maintains a valid pharmacy license/certification as required by the state.
**Communications**
+ Serves as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.
**Job ID:** 1744160BR
**Title:** Inventory Specialist
**Company Indicator:** Walgreens
**Employment Type:** Flexible hours
**Job Function:** Retail
**Full Store Address:** 8766 NAVAJO RD,SAN DIEGO,CA,92119
**Full District Office Address:** 8766 NAVAJO RD,SAN DIEGO,CA,92119-02722-07176-S
**External Basic Qualifications:**
+ Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Must have a willingness to work a flexible schedule, including evening and weekend hours.
+ "Achieving expectations" rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only).
+ Demonstrated attention to detail and ability to multi task and manage execution.
+ Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
**Preferred Qualifications:**
+ Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
+ Prefer to have prior work experience with Walgreens, with an evaluation on file.
We will consider employment of qualified applicants with arrest and conviction records.
**An Equal Opportunity Employer, including disability/veterans.**
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 07176-SAN DIEGOCA
**Pay Type:** Hourly
**Start Rate:** 21
**Max Rate:** 24
$30k-37k yearly est. 8d ago
Pharmacy Technician
Walgreens 4.4
Coronado, CA job
+ In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
+ Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB or ExCPT certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
+ Models and delivers a distinctive and delightful customer experience.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
+ Develops strong relationships with most valuable customers.
**Operations**
+ Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
+ Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
+ Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
+ Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
+ Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
+ Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
+ Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
+ Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
+ May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
+ Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
+ Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Earns and maintains PTCB or ExCPT certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB or ExCPT certification as condition of promotion to senior technician.
+ Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
**Job ID:** 1745955BR
**Title:** Pharmacy Technician
**Company Indicator:** Walgreens
**Employment Type:** Flexible hours
**Job Function:** Retail
**Full Store Address:** 925 ORANGE AVE,CORONADO,CA,92118
**Full District Office Address:** 925 ORANGE AVE,CORONADO,CA,92118-02609-13859-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evening and weekend hours.
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
+ Prefer good computer skills.
+ Prefer the knowledge of store inventory control.
+ Prefer PTCB or ExCPT certification.
We will consider employment of qualified applicants with arrest and conviction records.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 13859-CORONADO CA
**Pay Type:** Hourly
**Start Rate:** 19.5
**Max Rate:** 23
$34k-40k yearly est. 5d ago
Pharmacy Manager
Walgreens 4.4
Carlsbad, CA job
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
Job Responsibilities:
Patient Experience
Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen's pharmacy role from transactional to interpersonal.
Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.
Operations
Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
Reviews, interprets, and accurately dispenses prescribed medications, as required.
Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures that promote the efficient workflow of the pharmacy including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions. Responsible for opening and closing the pharmacy and shift changes.
Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present.
Collaborates with Store Manager to define and develop new strategic business opportunities.
Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers. Supports pharmacy staff and patients with information technology. Finds opportunities to improve productivity
Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and conducting or participating in third party audits.
Follows-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions. diagnostic testing, disease state management and other healthcare services.
Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services
Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines
Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functioning, presentable and efficient pharmacy.
Prepares and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers.)
People & Performance Management
Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination, as necessary, and ensures compliance with employment laws.
Partners with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision. Monitors and recognizes improvements in pharmacy staff by implementing rewards programs. Manages pharmacy staff performance by overseeing the training of pharmacy staff (e.g., using the correct processes and tools) and conducting formal performance reviews.
Identifies high potential team members and proactively collaborates with Store Manager to manage career progression.
Addresses employee relations concerns. Maintains team member morale by checking on employee welfare, addressing complaints and conflicts, and ensuring positive employee management relationship.
Training & Personal Development
Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals and Walgreens publications and communications. Maintains awareness of developments in retail and management areas and pursues best practices to enhance business acumen and pharmacy performance.
Completes education credits and training, including learning modules, as required by the Company
Seeks professional development by monitoring own performance, solicits constructive feedback, and leverages Healthcare Supervisor and Store Manager as mentors and coaches.
Communications
Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
Business Performance Management
Analyzes performance data including pharmacy financials, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Identifies pharmacy performance trends and opportunities for improvement.
Business Planning
Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community
BS in Pharmacy or Pharm D Degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willing to become an immunizer within 90 days of hire.
At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing. (Some states may require more specific pharmacy experience in which case those requirements would take precedent).
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).
About Walgreens
Founded in 1901, Walgreens (****************** proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months pharmacy experience with Walgreen Co.
An average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file. (Internal candidates only)
An Equal Opportunity Employer, including disability/veterans
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
$110k-174k yearly est. 19d ago
Certified Medical Assistant - San Diego, CA
Unitedhealth Group Inc. 4.6
San Diego, CA job
The Optum Serve Medical Assistant for the Dedicated network provides clinically competent delivery of quality medical care services required during Optum Serve operations within their scope of practice. The MA working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures. All Optum Serve on-site staff and contractors must be fully vaccinated per CDC guidelines. Contracts Serviced: Multiple.
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
Location: 2655 Camino del Rio N, San Diego, CA 92108
Schedule: Monday - Friday, 7:30 a.m. - 4:30 p.m.
Primary Responsibilities:
This role is patient-facing and can require working in a clinical setting. It is customer-facing with high expectations for operational excellence. Hours may vary based on location, patient volume, and business needs. This list of essential functions is not exhaustive and may be supplemented and changed as necessary.
* Critical Thinking and Problem-Solving: Exhibit excellent critical thinking, problem-solving, verbal and written communication skills, in addition to attention to detail
* Customer Service, Compassion, and Teamwork: Build rapport with team members, internal and external customers, and management by demonstrating a solid customer service orientation and genuine compassion. Provide empathetic and patient-centered care, ensuring that all interactions are respectful, supportive, and focused on the well-being of patients and colleagues. Foster a collaborative team environment by actively participating in team activities, supporting colleagues, and contributing to a positive and cohesive work atmosphere
* Professionalism: Always act professionally with minimal supervision as a representative of Optum Serve
* Organizational Skills: Possess solid organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others. Organize workload, set priorities, complete assignments in a timely manner, and utilize resources appropriately while complying with organizational standards
* Compliance: Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance, and improvement processes. Abide by all Optum Serve and Contractual policies and procedures to comply with all infection control, quality assurance, and protocols
* Punctuality: Be punctual for work attendance and abide by the work schedule. Be present and remain on site during scheduled hours
* Language Skills: If fluent in other languages, assist patients and providers with translation as necessary and to the limit allowed by qualifications/certification
* Reporting: Work with providers and operational teams to ensure reports are submitted timely and accurately. Assist in the preparation and delivery of reports for all lines of business
* N95 Fit Testing: Provide proof of or be N95 Fit Tested depending on the scope of operations
* Collaboration and Compliance: Partner with Clinical Quality Leadership and other healthcare professionals to ensure compliance with all clinical policies and training programs, maintain and enhance quality assurance processes, adhere to best practices and clinical guidelines, participate in performance improvement initiatives, engage in continuous professional development
* Patient Care and Support: Provide support to providers and other clinical/nonclinical staff members. Direct individual patient care activities and coordinate with other staff members as required and within the appropriate scope of practice. Direct individual patient care activities and coordination including interviewing patients, measuring vital signs and records information on patient's charts, drawing and collecting blood samples from patients, preparing specimens for laboratory analysis/ complete lab requisitions, and conducting a variety of diagnostic tests
* Administrative Duties: Responsible for routine and basic front and back-office duties, to include answering phones, scheduling, and confirming appointments, preparing schedules, data entry (including referral contracts, post appointment information), prefill, document retrieval, filing, performing data entry, and assisting in the examination process of patients under the direction of a physician or other licensed provider
Technology: Skilled in utilizing EMR and MS Office Suite software applications
* Inventory Management: Manage supply inventory and escalate gaps as quickly as possible. Including the responsibility for daily logs, monthly, and yearly compliance logs
* Personal Hygiene and Appearance: Maintain good personal hygiene and present a well-groomed and professional appearance in accordance with the policy and/or as directed by leadership. Clothing, including scrubs for healthcare professionals, should be clean, in good repair, and properly fitting. Clothing that is faded, stained, discolored, torn, patched, ripped, frayed, or otherwise distressed is not acceptable. Clinical professionals should ensure their attire reflects a high standard of professionalism and cleanliness
* Service Animals: Provide care for individuals with service animals, ensuring compliance with legal requirements. Ensure that service animals are accommodated and that their presence is respected, providing necessary support and assistance to both the individual and their service animal
* Patient Identification and HIPAA Compliance: Apply proper patient identification practices and ensure HIPAA compliance
* Housekeeping: changing exam room table paper, disinfecting surfaces, upkeep of tidiness of the entire clinic (exam rooms, bathrooms, waiting area, front office, lab room, etc.), ensuring all equipment is clean and presentable
* Patient Education: Provide and ensure patient education is current and accurate, if within your scope of practice
* Emergency Response: Provide support to clinicians when needed in medical response to patients with medical needs and/or activate the Emergency Medical Services when an emergency happens
* Other Duties: Assist with other duties of the site, including administrative work and any other duties as assigned during downtime. This list of functions is not exhaustive and may be supplemented and changed as necessary, in addition to any other functions as assigned by leadership or contract obligations
Role Responsibilities & Attributes
* Mental Demands
* Reading, writing, attention to detail, confidentiality, problem-solving, ad hoc decision-making skills, math skills, reasoning skills, oral communication, written communication, customer contact, multiple concurrent tasks, stress management skills, interpersonal skills
* Physical Demands
* Bending, crouching, kneeling, squatting, lifting/carrying up to 50 lbs., handling (holding, grasping, turning, or otherwise working with the hand or hands), fingering (picking, pinching, fine manipulation), sitting, standing for long periods of time, and walking. Seeing and hearing alarms and settings during and after business hours and responding according to training and procedures. Setting and resetting devices with
small knobs and handles
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
* Associate degree in medical assisting and/or graduation from an accredited vocational Medical Assistant program, and/ or maintains unrestricted and in good standing certification as a Certified Medical Assistant (CMA)
* IF required by state of operation: Maintains unrestricted and in good standing certification as a Certified Medical Assistant (CMA)
* Phlebotomy Certification from accrediting training course, when required by state requirements
* Active/Current Basic Life Support (BLS) Certification
* Willingness to complete CAOCH and Drug Testing Collection Certifications
* Ability to successfully pass National Agency Check with Inquiries (NACI) background investigation
* 3+ years of relevant clinical experience (i.e., Primary Care, Family Care, Internal Medicine, Occupational Health, or Urgent Care)
* Valid U.S. Driver's License and ability/willingness to drive between work locations
Preferred Qualifications:
* Current certification in Audio and Drug Testing Collection
* Experience working with Veterans, Service Members and Federal Employees
* Experience performing EKG, PFTs, ABIs, venipuncture, lab processing, etc.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
$17.7-31.6 hourly 21d ago
Shift Lead
Walgreens 4.4
El Cajon, CA job
* Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
* Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
* Models and delivers a distinctive and delightful customer experience.
Customer Experience
* Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
* Responsible for holding store keys to open and close without management as necessary.
* Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
* Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
* Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
* Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
* Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
* Assist with ensuring the Outdate program is followed with team members.
* Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
* Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
* Has working knowledge of store systems and store equipment.
* Assist at Pharmacy out window as requested.
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Responsible for bag checks of team members before leaving the store.
* Complies with all company policies and procedures; maintains respectful relationships with coworkers.
* Completes special assignments and other tasks as assigned.
Training & Personal Development
* Attends training and completes PPLs requested by Manager.
Communications
* Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
* Reports disciplinary issues and customer complaints to management.
Basic Qualifications
* One year of prior leadership, supervisory, or retail key holder work experience.
* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Preferred Qualifications
* Prefer the knowledge of store inventory control.
* We will consider employment of qualified applicants with arrest and conviction records.
* Obtains and maintains valid PTCB certification or pharmacy license as required by state.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $19 - $22 / Hourly