Humane agent skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical humane agent skills. We ranked the top skills for humane agents based on the percentage of resumes they appeared on. For example, 31.5% of humane agent resumes contained hris as a skill. Continue reading to find out what skills a humane agent needs to be successful in the workplace.

9 humane agent skills for your resume and career

1. HRIS

Here's how humane agents use hris:

Utilized HRIS resources to prepare and analyze reports in order to make complex decisions.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how humane agents use payroll:

Computed wages and overtime payments, accurately calculated and recorded payroll deductions.
Prepared medical charts for appointments and filing.- Completed payroll services for the office weekly.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how humane agents use customer service:

Provided superior customer service to employers and managers as well as medical providers.
Trained new agents in customer service skills and procedures.

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how humane agents use outbound calls:

Solicited potential customers and provided information regarding various types of insurance by conducting outbound calls.
Placed proactive outbound calls within an assigned region to generate product awareness

5. Administrative Tasks

Here's how humane agents use administrative tasks:

Performed general office duties and administrative tasks such as answering phones, processing payments, and electronic management of customer profiles
Perform administrative tasks, such as maintaining records and handling policy renewals and documenting ongoing conversations between clients

6. Background Checks

Here's how humane agents use background checks:

Preformed background checks, and professional license checks before employees were hired.
Developed technical skills for use in a wide range of tracking scenarios from background checks to surveillance to capture.

7. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how humane agents use scheduling appointments:

Assist clients with scheduling appointments, verified and provided information to the client.
Assisted patients and doctors in scheduling appointments and surgeries.

8. Life Insurance

Here's how humane agents use life insurance:

Monitor and respond to inquires from employees and HR Representatives regarding STD/FMLA, health care, dental and life insurance.
Assisted ee in medical, dental, life insurance, 401k, pension, and other benefit enrollment.

9. FMLA

Here's how humane agents use fmla:

Approved, denied, or escalated FMLA claims and updated and closed cases once the employee returned to work.
Processed leave of absence requests for Kaiser Permanente employees in accordance to FMLA laws.

What skills help Humane Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of humane agent skills to add to your resume

The most important skills for a humane agent resume and required skills for a humane agent to have include:

HRIS
Payroll
Customer Service

Outbound Calls
Administrative Tasks
Background Checks

Scheduling Appointments
Life Insurance
FMLA

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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