Located in a landmark building constructed in 1890, Hyatt Regency Cleveland at The Arcade provides a historic hotel experience with convenient access to downtown Cleveland. Just steps from the vibrant East 4th Street Entertainment District and a 10-minute walk from all major sporting and entertainment venues, the hotel offers 293 rooms and 14,000 square feet of meeting and event space. With Hyatt Regency Cleveland's central downtown location and distinctive historic look, we attract guests for all occasions, ranging from business travelers to sports fans to wedding parties.
Are you ready?
Because we are looking for a Room Attendant!
What does the ROLE entail?
* Responsible for servicing and maintaining the cleanliness of the guest rooms, including guest departures and stay overs
* Strong guest service orientation in order to ensure high guest expectations
* Fast-paced environment that requires moderate amounts of walking and continuous standing
* Ensure clean and comfortable rooms for our guests
* Demonstrates Hyatt's values: Empathy, integrity, respect, inclusion, experimentation, and wellbeing
Your EXPERIENCE:
* A true desire to satisfy the needs of others in a fast paced environment
* Ability to lift and carry up to 30lbs of weight
* Ability to push and pull a cart up to 50lbs of weight
* Capable of standing for long periods of time
* Able to work efficiently and independently with minimal supervision
* Unafraid of guest room related tasks and responsibilities
* Takes pride in a job well done
* Must be able to work a flexible schedule, including, weekends and holidays
* A fun and energized person
* Committed to delivering a high level of customer service
* Previous hotel specific housekeeping Experience highly preferred
Perks:
* An entry to the Hyatt Family, a place where we care for people so they can be their best
* 12 free nights at Hyatt hotels globally every year after your 90th day of employment, Colleague, Friends, and Family rate upon hire.
* 50% off at 1890 Restaurant
* 25% off at Marengo Spa
* Affordable Medical, Dental and Vision Coverage after 30 days of employment
* Paid Holidays, Sick Days and Vacation Days
* Connect with thousands of National and Local Partners for Various Discounts
* Located near RTA stops and pick ups
* Discounted Parking Passes
Wellbeing:
"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"
* To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge as well as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
* Hotel gym access
* Affordable Medical, Dental and Vision Coverage after 30 days of employment
Development:
* With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
* Regular Check-In Conversations with Managers to discuss personal career goals
* A wide range of development tools through the Hyatt Learning
* Education assistance of up to $1,000 per year toward personal growth and development
$29k-36k yearly est. 20d ago
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Front Office Agent
Hyatt Hotels Corp 4.6
Hyatt Hotels Corp job in Cleveland, OH
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
$29k-35k yearly est. 4d ago
Laundry Attendant
Hilton Garden Inn Cleveland East/Mayfield Village 4.5
Cleveland, OH job
Job DescriptionWe're searching for an enthusiastic, hardworking laundry attendant committed to providing our guests with an exceptional stay at our hotel. Our laundry attendants perform a variety of tasks such as washing, ironing, pressing, and folding linens and should be comfortable talking with guests and making them feel at ease. Ideally, you have experience with industrial washing products and the capacity to lift 20 pounds or more regularly. If you're friendly, reliable, and take pride in a job well done, apply now!Responsibilities:
Sort all linens to identify stains and treat stains with proper cleaning products and methods
Remove garments and lines after each wash cycle and dry according to specific manufacturer instructions
Inspect laundry equipment visually and report any maintenance issues to the building management
Ensure all cleaning supplies are in stock and indicate any shortages to the general manager
Put all laundry in a washing machine and follow the manufacturer's directions for adding the cleaning chemicals
Qualifications:
Hard worker with strong time management, organizational, and communication skills
Must have graduated high school or received an equivalent certification
At least 1 year of experience as a laundry attendant, housekeeper or similar role preferred
This position requires the ability to lift 20 or more pounds regularly
Strong knowledge of commercial cleaning techniques and products
About Company
We're off I-271, four miles from the North Chagrin Nature Center. The Cleveland Museum of Art, the Severance Hall concert venue, and the shore of Lake Erie are all within 10 miles. Downtown Cleveland is 20 miles away.
Due to a recent promotion, the Hilton Cleveland Downtown, located in the heart of downtown Cleveland, is seeking an Executive Meetings Manager to join their dynamic team. This is a fantastic entry-level opportunity to get your foot in the door with sales and events at a high-profile Hilton property.
What will I be doing?
As an Executive Meetings Manager, you would be responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
Initiate new sales, prospects and qualifies leads and solicits potential clients
Host and entertain clients and maintain client accounts
Conduct property site visits and answer questions
Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s)
Develop sales plans and strategies to meet or exceed established revenue and room night goals
Partner with operations departments to ensure full participation in servicing accounts
#LI-JW1
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\:
Access to pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
The hourly range for this role is $25-$27 per/hour and is based on experience
Sales Incentive
Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout
EOE/AA/Disabled/Veterans
$25-27 hourly Auto-Apply 19d ago
Server Assistant - Hilton Cleveland Downtown
Hilton 4.5
Cleveland, OH job
EOE/AA/Disabled/Veterans
The Hilton Cleveland Downtown is looking for a Server Assistant to join our team!
Check us out\: Hilton Cleveland
We are seeking an energetic individual who is career driven, with a positive approach to hospitality.
As the ideal candidate, you will:
Have a solidified knowledge of food and beverage service
Have a detail-oriented approach to your work
Have previous experience working in a time-sensitive atmosphere
Growing and developing our team into the future leaders of the hospitality world is engrained in our culture. We are excited to provide you with the experience and knowledge that will continue to excel your career!
...Interested? Apply to join our team today!
Pay\: $12.38 per hour
What will I be doing?
As a Server Assistant, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
Ensure tableware is in good and working condition and report any defects for repair
Stock, maintain and clean designated food station(s)
Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
Retrieve and transport dirty tableware to dishwashing area
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
What are the benefits of working for Hilton?*
This position is covered by a Collective Bargain Agreement that provides Contracted rates and union health insurance. **Available benefits may vary depending upon property-specific terms and conditions of employment.**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Go Hilton travel program\: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Hilton Cleveland Downtown is looking for their next Utility Steward/Dishwasher to join their talented team!
Check us out\: Hilton Cleveland Downtown | Dine & Drink
Soaring 32 stories with stunning views of Lake Erie, Hilton Cleveland Downtown is located in the heart of downtown with 600 modern guest rooms, and upscale amenities like an indoor pool and rooftop bar. Connected to the Convention Center, it's just steps from Cleveland's key nightlife & entertainment district. The Hilton Cleveland Downtown provides a dynamic and professional setting for team members to grow their hospitality careers.
The ideal candidate is dependable, self-motivated, and takes pride in maintaining a clean and organized kitchen and hotel environment. This role requires a strong work ethic, the ability to work efficiently in a fast-paced setting, and a positive, team-first attitude. Successful candidates are flexible with scheduling, able to stand for long periods, follow safety and sanitation standards, and support both culinary and service teams to ensure an exceptional guest experience.
Full-Time
Shift Pattern: Open availability to work mornings, nights, weekends, and holidays.
Pay Rate: $18.57 an hour
What will I be doing?
As a Utility Steward/Dishwasher, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils
Scrub pots and pans
Burnish, de-tarnish and polish silver
Stock and maintain supplies and equipment
Perform cleaning duties including, but not limited to, mopping and removing trash
Event set up and break down
Transporting food to required locations for special events
Transport and store clean service ware
Train other stewards, as needed
Prepare and place clean service ware for events and functions
Assist culinary and banquet teams with basic kitchen support as needed, including restocking supplies
Support overall kitchen operations to ensure timely service and an excellent guest experience
Follow all health, safety, and sanitation standards, including proper chemical handling
The Benefits
Hilton is proud to support the mental and physical wellbeing of all team members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable
EOE/AA/Disabled/Veterans
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$18.6 hourly Auto-Apply 5d ago
Guest Experience Expert
Marriott 4.6
Cleveland, OH job
**Additional Information** flexible schedule, must be able to work weekends and holidays **Job Number** 26210367 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Cleveland, 1515 W 3rd St, Cleveland, Ohio, United States, 44113VIEW ON MAP (***********************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $19.67-$19.67 per hour
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$19.7-19.7 hourly 18d ago
Assistant General Manager
Hilton 4.5
Solon, OH job
Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties:
Benefits:
Competitive salary
Managerial bonus potential
Leadership development programs
Hotel discount programs
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assists in training new associates and newly promoted associates.
Plans, schedules, assigns, directs, and reviews associate's work.
Conducts or assists in conducting staff meetings.
Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
Assists General Manager with counseling associates.
Fulfills Manager on Duty shifts.
Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
Performs quality assurance (QA) requirements for areas of responsibility.
Thoroughly understands and implements the Brand service culture.
Ensures orientation for new team members is thorough and completed in a timely manner.
Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
Assists the GM in developing the hotel budget and capital expenditure plans.
Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
Ensures a viable key control program is in place.
Remains highly visible and be readily available and approachable for all guests.
Extends professionalism and courtesy to guests at all times.
Takes initiative to offer assistance or answer questions throughout the hotel.
Assists supervisors in understanding associate's needs and expectations and how to communicate with and motivate associates.
Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
Encourages staff to solve guest and associate related concerns.
Develops cross-training opportunities.
Networks during breakfast (and/or Wednesday evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
$48k-68k yearly est. 60d+ ago
Houseperson InterContinental Hotel and Conference Center
Intercontinental Hotels Group 3.9
Cleveland, OH job
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
$22k-28k yearly est. Auto-Apply 56d ago
Stewarding Supervisor - Hilton Cleveland Downtown
Hilton 4.5
Cleveland, OH job
EOE/AA/Disabled/Veterans
The Hilton Cleveland Downtown is looking for their next Stewarding Supervisor to join their talented team!
Soaring 32 stories with stunning views of Lake Erie, Hilton Cleveland Downtown is located in the heart of downtown with 600 modern guest rooms, and upscale amenities like an indoor pool and rooftop bar. Connected to the Convention Center, it's just steps from Cleveland's key nightlife & entertainment district. The Hilton Cleveland Downtown provides a dynamic and professional setting for team members to grow their hospitality careers.
Check us out\: Hilton Cleveland Downtown | Dine & Drink
The ideal candidate is a high‑energy, hands‑on leader with stewarding or back‑of‑house experience in a fast‑paced hotel or dining environment. They take pride in keeping operations clean, organized, and running smoothly, lead and train teams with confidence, and uphold the highest food safety and sanitation standards while supporting exceptional service.
Full-Time
Shift Pattern: Open availability to work mornings, nights, weekends, and holidays
Pay Rate: $21.00 an hour
What will I be doing?
As a Steward Supervisor, you would be responsible for supervising utility stewards, dishwashers and temporary personnel to transport and clean cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Supervise, support and monitor utility stewards, dishwashers and temporary personnel to transport and clean cooking utensils and service ware for restaurant service
Supervise cleaning of work area and physical surroundings
Maintain and deliver proper inventory for food and beverage departments
Ensure all food and equipment are delivered on time to all functions as specified
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance
The Benefits
Hilton is proud to support the mental and physical wellbeing of all team members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$21 hourly Auto-Apply 5d ago
Director of Housekeeping
Marriott 4.6
Cleveland, OH job
**Additional Information** Relocation Assistance Available **Job Number** 25199421 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Cleveland, 1515 W 3rd St, Cleveland, Ohio, United States, 44113VIEW ON MAP (***********************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $69,000 - $90,000 annually
**Bonus Eligible:** Y
**JOB SUMMARY**
Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations and Budgets**
- Ensures compliance with all housekeeping policies, standards and procedures.
- Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
- Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
**Conducting Human Resources Activities**
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
- Schedule employees to business demands and for tracks employee time and attendance.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
- Observes service behaviors of employees and provides feedback to individuals.
- Ensures employee recognition is taking place on all shifts.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in employee progressive discipline procedures.
- Review employee satsifaction results.
- Participates in interviewing and hiring of team members with the appropriate skills.
**Ensuring Exceptional Customer Service**
- Sets a positive example for guest relations.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$69k-90k yearly 39d ago
Rooms Manager II - Club Wyndham Avon
Wyndham Hotels & Resorts 4.4
Avon, OH job
We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You'll Shine:
The Rooms Manager is responsible for the daily operation of the resort Housekeeping and Guest Services departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. The Rooms Manager will ensure the successful implementation and performance. You will be meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, responsible for the selection and development of associates in both departments.
How You'll Make an Impact:
This role will ensure proper staffing and scheduling for maximum productivity. Control payroll costs to achieve maximum profitability. Communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest. The Rooms Manager will manage strict room inventory to achieve highest possible room occupancy percentage. Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received. Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff, ensure all guest resolutions are achieved and responded concerns responded to. Own and manage the Internal Audit process. Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments. Manage and support all financial aspects of the department. Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. Maintains cost control and appearance of retail inventory.
What You'll Bring:
Strong leadership skills (ability to effectively coach, mentor, and train staff).
Strategic thinking.
2 to 5 years of hotel/resort experience.
Excellent communication skills.
Proficiency in Microsoft Excel, Word, Outlook.
The anticipated application deadline for this role is December 31, 2026. To apply for this role, please click on “Apply Now” below. If you are interested in similar positions, please visit careers.travelandleisureco.com to review and apply for vacant positions.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance Program
Compensation
Generally starting at $82,000 - $91,000 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
$82k-91k yearly Auto-Apply 6d ago
Guest Service Representative
Comfort Inn 4.5
Painesville, OH job
Job Description
Join Our Team as a Guest Service Representative at Comfort Inn!
Are you someone who loves creating memorable experiences for others? At Comfort Inn, we pride ourselves on offering warm hospitality and a welcoming environment for every guest. We're looking for a friendly and dedicated Guest Service Representative to join our team and help us continue to deliver exceptional service. Whether you're starting your career or looking for a fresh opportunity, this role is perfect for individuals ready to make a difference.
What You'll Be Doing:
As a Guest Service Representative, you'll be the face of Comfort Inn, ensuring every guest feels at home. Your key responsibilities will include:
Greeting and assisting guests with check-ins, check-outs, and reservations.
Providing accurate information about hotel amenities, local attractions, and services.
Handling guest inquiries and resolving issues promptly and professionally.
Managing phone calls, emails, and other communication channels.
Ensuring the front desk area is organized, welcoming, and efficient.
Collaborating with team members to maintain a smooth and enjoyable guest experience.
What We're Looking For:
We're excited to welcome individuals who bring enthusiasm and a commitment to excellent service. Here's what we're seeking:
No prior experience required-we welcome all levels of experience!
A friendly and approachable personality with strong communication skills.
Ability to multitask and stay organized in a fast-paced environment.
A genuine passion for hospitality and helping others.
Availability to work flexible schedules, including weekends and holidays, as needed.
Can work as a team and alone
What We Offer:
At Comfort Inn, we value our team members and their contributions. Here's what you can look forward to:
Paid Time Off (PTO) to help you recharge and relax.
The opportunity to grow with us as we're in the process of adding medical benefits and 401(k) options.
A supportive and collaborative work environment where your efforts are appreciated.
Why Comfort Inn?
At Comfort Inn, we're more than just a hotel-we're a family. We believe in creating a positive and inclusive workplace where everyone feels valued. Our team is passionate about providing exceptional guest experiences, and we're excited to welcome new members who share our dedication to hospitality.
Ready to Join Us?
If you're ready to be part of a team that makes every day rewarding, we'd love to hear from you! Apply today and take the first step toward a fulfilling career with Comfort Inn.
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$23k-27k yearly est. 12d ago
Culinary Supervisor
Hyatt Hotels Corp 4.6
Hyatt Hotels Corp job in Cleveland, OH
Located in a landmark building constructed in 1890, Hyatt Regency Cleveland at The Arcade provides a historic hotel experience with convenient access to downtown Cleveland. Just steps from the vibrant East 4th Street Entertainment District and a 10-minute walk from all major sporting and entertainment venues, the hotel offers 293 rooms and 14,000 square feet of meeting and event space. With Hyatt Regency Cleveland's central downtown location and distinctive historic look, we attract guests for all occasions, ranging from business travelers to sports fans to wedding parties.
Are you ready?
Because we are looking for a Culinary Supervisor!
What does the ROLE entail?
* Basic understanding of a kitchen operation within the hotel.
* Responsible for producing a consistent, quality product that meets and exceeds the guests' needs in a timely manner.
* Person has basic skills in department training and is capable of assuming department responsibilities in the absence of the Sous Chef.
* Skills and knowledge to include culinary education, basic cost control understanding, basic communication, leadership skills and computer skills.
* May assist in monitoring payroll costs & overtime.
* Responsibilities include the supervising of hourly cooks.
* Demonstrates Hyatt Values: Empathy, Integrity, Respect, Inclusion, Experimentation, Wellbeing
Experience:
* A true desire to satisfy the needs of others in a fast paced, team oriented, environment
* 4+ years of previous culinary experience
* Hotel experience is preferred
* Capable of standing for long periods of time
* Must be able to work a flexible schedule including evenings, weekends, and potential holidays
* Ability to lift up to 50lbs
* Candidate should be able to perform all basic cooking skills
* Capable of producing a consistent product in a timely manner
* Culinary education and/or on the job training preferred
* A fun and energized person with a creative mindset
* Committed to delivering a high level of customer service
Perks:
* An entry to the Hyatt Family, a place where we care for people so they can be their best
* 12 free nights at Hyatt hotels globally every year after your 90th day of employment, Colleague, Friends, and Family rate upon hire.
* 50% off at 1890 Restaurant
* 25% off at Marengo Spa
* Affordable Medical, Dental and Vision Coverage after 30 days of employment
* Paid Holidays, Sick Days and Vacation Days
* Connect with thousands of National and Local Partners for Various Discounts
* Located near RTA stops and pick ups
* Discounted Parking Passes
Wellbeing:
"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"
* To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge as well as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
* Hotel gym access
* Affordable Medical, Dental and Vision Coverage after 30 days of employment
Development:
* With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
* Regular Check-In Conversations with Managers to discuss personal career goals
* A wide range of development tools through the Hyatt Learning
* Education assistance of up to $1,000 per year toward personal growth and development
$43k-67k yearly est. 31d ago
Cleaner
Interstate Hotels & Resorts 4.4
Solon, OH job
Family-owned since 1988, Interstate continues to be driven by our long-standing dedication to advancing the careers and talents of our team. We embrace a culture of recognition by rewarding exceptional employee performance and frequently promoting from within. As a fast growing national janitorial and maintenance company, we are seeking, driven team members who align with our work happy philosophy. We are proud to service clients among many business industries such as educational, office buildings, industrial facilities, healthcare, and specialty facilities. Our focus on creating healthy and safe environments allows businesses, schools and facilities across North America to thrive.
This rapidly growing company seeks enthusiastic and reliable cleaners to work in one of our client's sites. The ideal candidate must be self-motivated, able to work independently, yet also be a team player. We encourage you to apply if you are looking to advance your career in a fast-growing company.
Schedule: 1:00PM to 8:30PM Monday to Friday
Pay: $14.00/hour
Job tasks include, but are not limited to:
Responsible for cleaning, dusting, vacuuming, sanitizing, and disinfecting bathrooms, breakrooms, and other assigned areas.
Responsible for the dust and wet mopping of floors.
Responsible for the removal of trash and replacement of trash can linings.
Perform other duties as assigned.
Please note, the summary job specification is not a comprehensive definition of the post. It is subject to modification and amendment and could include other duties related to the post.
Requirements
Frequent lifting, carrying, pushing, or pulling up to 50 lbs.
Must be able to follow basic safety procedures and precautions.
Candidate must have reliable transportation, be legally authorized to work in the United States, and be willing to submit to a background check.
Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Interstate - Work Happy!
#CL123
Salary Description $14.00/hour
$14 hourly 7d ago
Chef Exec Sous InterContinental Hotel & Conference Center
Intercontinental Hotels Group 3.9
Cleveland, OH job
Supervise day-to-day activities of the Sous Chefs and other culinary personnel to achieve compliance in food preparations, presentation, and quality. Assist with employee training and scheduling. Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Serve as Executive Chef in his/her absence.
At InterContinental Hotels we want our guests to relax and be themselves which means we need team members to:
Be you - by being natural, professional and personable in the way you are with people
Get ready - by taking notice and using your knowledge so that you are prepared for anything
Show you care - by being thoughtful in the way you welcome and connect with guests
Take action - by showing initiative, taking ownership and going the extra mile
Duties and Responsibilities
FINANCIAL RETURNS
Oversee methods of preparation, portion sizes, and timeliness of food preparation; control food usage to minimize waste.
Assist the Executive Chef in creating and testing new recipes and maintaining updated and accurate documentation and costing of all dishes prepared and sold in the food and beverage facilities.
Maintain procedures to (1) ensure the security and proper storage of food and beverage products, kitchen inventory and equipment, (2) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (3) to minimize waste and control costs.
PEOPLE
Recommend and initiate salary, disciplinary, or other staffing/human resources - related actions in accordance with company rules and policies. Alert management of potentially serious issues.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Maintenance, and Guest Services. Assist sales, catering, and banquet staffs with banquets, parties and other special events.
Interact with outside contacts:
Guests - to ensure their total satisfaction
Vendors - to order supplies and equipment and ensure best prices and quality
Health Department and other regulatory agencies - regarding safety matters and kitchen inspections
Review the following day's menus and complete requisitions for food and supplies needed from various storerooms; maintain inventory control procedures. Assist with the regular inventory of food and kitchen supplies; order items as necessary to maintain adequate inventory levels.
Assist in developing new menus and concepts to keep up with business and industry trends.
GUEST EXPERIENCE
RESPONSIBLE BUSINESS
Supervise of day-to-day operations and assignments of the culinary staff, communicate goals, and assign/schedule work. Assist with the communication and enforcement of formal policies and procedures.
Assist the Executive Chef in determining the minimum and maximum stocks of all food, material and equipment.
Ensure that all kitchen equipment, including but not limited to sinks, stoves, grills, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all kitchen areas and related storerooms are cleaned, mopped, and properly stocked according to anticipated business volume and in accordance with sanitation and health department requirements. Notify Engineering immediately of any maintenance and repair needs.
May serve as Manager on Duty or perform other duties as assigned.
aCCOUNTABILITY
Supervises culinary employees in a large full-service, luxury, or resort hotel with multiple major food and beverage outlets, and banquet facilities catering to more than 500 people.
QUALIFICATIONS AND REQUIREMENTS
Completion of a high school diploma or equivalent, and three years of experience as a chef, or equivalent combination of education and culinary/kitchen operations experience. Degree or certificate in culinary arts preferred.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds
Moving about the kitchen
Handling food, objects, products and utensils
Bending, stooping, kneeling
Other:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company..
Reading and writing abilities are utilized often when completing paperwork and management reports, ordering and receiving inventory, and giving and receiving instructions.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
May be required to work nights, weekends, and/or holidays.
Salary for this role is 93K with a potential to earn a 15% yearly bonus.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
$48k-69k yearly est. Auto-Apply 29d ago
Bellperson - Hilton Cleveland Downtown
Hilton 4.5
Cleveland, OH job
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Are you a hospitality-minded professional who takes pride in creating exceptional first impressions? Join our team at Hilton Cleveland Downtown - a vibrant, modern 32-story hotel located in the heart of Cleveland's downtown district, overlooking Lake Erie and directly connected to the Huntington Convention Center. Opened in 2016 with 600 beautifully appointed guest rooms and panoramic views of the city and waterfront, our property is a centerpiece of downtown Cleveland's hospitality scene.
What will I be doing?
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
Ensure messages and faxes are regularly delivered throughout the day
Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
Assist in the maintenance, appearance and functionality of equipment
$24k-31k yearly est. Auto-Apply 16d ago
Server - Events (Banquets)
Hyatt Hotels Corp 4.6
Hyatt Hotels Corp job in Cleveland, OH
Event servers are responsible for food and drink service at hotel banquet functions. They make sure function space visually appealing and present the menu offering for the event. This may include linen and table setting, food station design, and beverage service. Other duties include general banquet preparation, room refreshes, and maintaining a sanitary environment.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
The Hilton Cleveland Downtown is looking for their next Utility Steward/Dishwasher to join their talented team! Check us out: Hilton Cleveland Downtown | Dine & Drink Soaring 32 stories with stunning views of Lake Erie, Hilton Cleveland Downtown is located in the heart of downtown with 600 modern guest rooms, and upscale amenities like an indoor pool and rooftop bar. Connected to the Convention Center, it's just steps from Cleveland's key nightlife & entertainment district. The Hilton Cleveland Downtown provides a dynamic and professional setting for team members to grow their hospitality careers.
The ideal candidate is dependable, self-motivated, and takes pride in maintaining a clean and organized kitchen and hotel environment. This role requires a strong work ethic, the ability to work efficiently in a fast-paced setting, and a positive, team-first attitude. Successful candidates are flexible with scheduling, able to stand for long periods, follow safety and sanitation standards, and support both culinary and service teams to ensure an exceptional guest experience.
Full-Time
Shift Pattern: Open availability to work mornings, nights, weekends, and holidays.
Pay Rate: $18.57 an hour
What will I be doing?
As a Utility Steward/Dishwasher, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils
* Scrub pots and pans
* Burnish, de-tarnish and polish silver
* Stock and maintain supplies and equipment
* Perform cleaning duties including, but not limited to, mopping and removing trash
* Event set up and break down
* Transporting food to required locations for special events
* Transport and store clean service ware
* Train other stewards, as needed
* Prepare and place clean service ware for events and functions
* Assist culinary and banquet teams with basic kitchen support as needed, including restocking supplies
* Support overall kitchen operations to ensure timely service and an excellent guest experience
* Follow all health, safety, and sanitation standards, including proper chemical handling
The Benefits
Hilton is proud to support the mental and physical wellbeing of all team members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Access to pay when you need it through DailyPay
* Medical Insurance Coverage - for you and your family
* Mental health resources including Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* Go Hilton travel program: 100 nights of discounted travel
* Parental leave to support new parents
* Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
* 401K plan and company match to help save for your retirement
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$18.6 hourly 5d ago
Guest Experience Expert
Marriott International 4.6
Avon, OH job
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.