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Front Office Manager jobs at Hyatt Hotels - 1685 jobs

  • Guest Services Supervisor

    Great Wolf Lodge 4.2company rating

    Traverse City, MI jobs

    Pay: $19.75 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Essential Duties & Responsibilities Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Ensures daily success of check-in standards and operational efficiencies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department Understands and participates in scheduling of staff, execution of labor management and forecasting Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of agents, providing real time feedback and coaching Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met Participates in recruitment and selection of talent for the guest service team Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs May also assist in supervising bell, valet and night audit and other roles as needed Basic Qualifications & Skills High School diploma or equivalent experience Minimum of 1 year prior experience Rooms Division/Front Desk Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualifications & Traits Associate's degree or higher in hospitality or related field Experience with Opera or similar system Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Ability to lift 30lbs. Ability to stand/sit for long periods of time. Ability to bend, stretch and twist Pay Rate: $ /hr An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $19.8 hourly 2d ago
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  • Director of Front Office - Signia by Hilton San Jose

    Hilton Worldwide, Inc. 4.5company rating

    San Jose, CA jobs

    Director of Front Office - Signia by Hilton San Jose (HOT0C79W) Signia by Hilton San Jose is seeking an experienced Director of Front Office Operations to lead all Front Office functions within a large, full-service, convention‑style hotel. This role is ideal for a Front Office leader who understands scale, complexity, and the importance of consistent execution in a high‑volume environment. Responsibilities As a Director of Front Office, you would be responsible for directing and administering all Front Office operations to ensure outstanding guest service and financial profitability. Specifically, you would: Direct and administer all Front Office operations including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation. Monitor and develop team member performance, providing supervision, professional development, scheduling, counseling and evaluations, and delivering recognition and reward. Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly. Initiate and implement marketing and up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Implement and monitor all corporate marketing programs. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, as well as local area events. Run and complete daily reports, analyze data, and make decisions based on data. Resolve guest issues and concerns to guest satisfaction. Recruit, interview, and train team members. Salary The salary range for this position is $120,000 to $130,000 annually. Values Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. Benefits Medical Insurance Coverage - for you and your family Mental health resources, including Employee Assistance Program Best‑in‑Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents 401K plan and company match Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt‑free education - access to college degrees and professional certifications through Guild Education Career growth and development Recognition and rewards programs Job Functions Guest Services, Operations, and Front Office #J-18808-Ljbffr
    $120k-130k yearly 6d ago

  • Front Office Director: Lead Guest Experience & Revenue

    Hilton Worldwide, Inc. 4.5company rating

    San Jose, CA jobs

    A global hospitality leader is seeking a Director of Front Office Operations in San Jose to oversee all front office functions within a large convention-style hotel. The ideal candidate will ensure outstanding guest experiences and profitability while leading and developing a high-performing team. Responsibilities include directing daily operations, monitoring service trends, and implementing marketing strategies to maximize revenue. This position offers a competitive salary range of $120,000 to $130,000 annually along with various benefits, including medical coverage, 401K, and educational opportunities. #J-18808-Ljbffr
    $120k-130k yearly 6d ago

  • Front Office Director: Elevate Guest Experience & Revenue

    Hilton Worldwide, Inc. 4.5company rating

    McLean, VA jobs

    A leading hospitality company is seeking a Director of Front Office in McLean, VA. This role involves overseeing all Front Office operations, ensuring outstanding guest service, and driving financial profitability. Ideal candidates should demonstrate strong leadership skills, a passion for hospitality, and a commitment to customer satisfaction. The position offers an engaging work environment, comprehensive benefits, and opportunities for professional development, supporting a dedicated team focused on delivering exceptional guest experiences. #J-18808-Ljbffr
    $59k-92k yearly est. 3d ago

  • Director of Front Office - Hilton McLean

    Hilton Worldwide, Inc. 4.5company rating

    McLean, VA jobs

    Director of Front Office - Hilton McLean (HOT0C6CW) The Hilton McLean is currently hiring a Director of Front Office. This role is responsible for directing and administering all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Responsibilities Direct and administer all Front Office operations, including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation. Monitor and develop team member performance, including supervision and professional development, scheduling, counseling and evaluations, and delivering recognition and reward. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly. Initiate and implement marketing and up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Implement and monitor all corporate marketing programs. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events. Run and complete daily reports, analyze data and make decisions based on data. Resolve guest issues and concerns to guest satisfaction. Recruit, interview and train team members. Qualifications Hospitality - Passionate about delivering exceptional guest experiences. Integrity - Do the right thing, all the time. Leadership - Leaders in industry and communities. Teamwork - Team players in everything we do. Ownership - Owners of our actions and decisions. Now - Operate with urgency and discipline. Quality, Productivity, Customer Focus. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all. Benefits Hilton is proud to have an award‑winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Mental Health Resources Best‑in‑Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement, if applicable. Schedule Full‑time Job Category Guest Services, Operations, and Front Office #J-18808-Ljbffr
    $59k-92k yearly est. 3d ago

  • Hotel Manager

    The Crescent Hotels Group 4.2company rating

    Washington, DC jobs

    Crescent Hotels & Resorts is searching for an experienced Hotel Manager to lead the VEN Embassy Row Hotel, a Marriott Tribute Portfolio property situated at Dupont Circle in Washington, DC. The hotel is renowned for its vibrant neighborhood, beautiful parks, historic architecture, and diverse community. At Crescent Hotels & Resorts, we value authenticity and celebrate individuality. We offer health & wellness programs, top‑class learning & development, travel discounts, and a supportive workplace where you can shine bright. Benefits Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members Responsibilities Directly responsible for overseeing all departments and resort operation. Active participation in the Central Florida Hotel/Lodging Association. Represent the General Manager in his or her absence. Encourage the Executive Committee to deal in depth with the resort's challenges and opportunities. Effectively lead the Executive Committee utilizing a participative style - using effective communication, timely coordination, problem solving and follow‑up. Maintain a high level of loyalty to the resort and the company. Regularly communicate, counsel, and assist in problem solving with each manager. Through personal leadership and example establish a friendly, courteous, service‑oriented approach to guests that is exhibited by all hotel departments. Attend forecast, yield meetings and conduct weekly meetings with each EC member. Approve all purchase orders. Attend A/R meetings. Ensure budget goals are met and/or exceeded. Ensure all paperwork needed for daily assessment of monies spent daily is correct and given in a timely fashion to Accounting. Ensure the preparation and follow up of all service measurements. Participate in Safety Committee meetings. Proven management abilities in effectively. Planning short and long‑range goals. Forecasting. Total resort profit and loss analysis. Ability to identify trends and needs areas. Ability to display professionalism in handling sensitive or confidential matters. Proven record of commitment and professional in meeting the challenges and pressures of a 24/7/365 operation. Professional image as perceived by subordinates, peers, superiors, guests and community. Possess business maturity and be profit‑oriented. Problem‑solver. Self‑starter. Stronger leadership skills. Functions well under pressure. Effective verbal and written communications skills. Consistent performer/achiever. Ability to work on multiple projects at the same time. Ability to stand work for long periods of time. Education and/Or Experience Minimum 5 years' hotel experience directing a team at a full‑service hotel. Marriott brand experience highly desired. Union experience highly desired. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Source: Crescent Hotels & Resorts #J-18808-Ljbffr
    $74k-118k yearly est. 3d ago

  • Director of Front Office

    Arlo Hotels 3.6company rating

    Miami, FL jobs

    Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Front Office. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlowe strive to create a sense of awe that leaves those we touch wanting more… ABOUT ARLO WYNWOOD Known for its colorful murals, art deco, hip vibe, and Miami's best nightlife scene, Wynwood is the city's most vibrant district and will be home to Arlo Hotels' next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world's best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior facade which will feature graffiti and artwork by local Miami-based artists. This position is responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgement and initiative in the course of carrying out overall responsibilities. RESPONSIBILITIES AND AUTHORITIES Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for opportunity. Always treats guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Oversees the Front Office Department - Bell Person, Lobby Hosts and Assistant Front Office Managers. Conducts pre-shift meetings. Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings. Motivates and develops team members. Maximizes room sales, room revenue and profit. Delivers outstanding service and creates memorable experiences. SPECIFIC DUTIES Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins. Embraces and effectively lives Arlo Core values and culture. Assigns, coordinates, and supervises work activities of Lobby Hosts/Bell Attendants. Trains, mentors and develops Lobby Hosts & Bell Attendants. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands. Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed. Conducts Annual Performance Reviews with reporting team members. Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff. Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews. Manages same rooms inventory and rate yielding. Takes personal responsibility for correcting service problems and creates memorable guest experiences. Completes other duties as assigned by the Hotel Manager. REQUIREMENTS Education Hospitality Diploma or Degree Preferred Minimum 2 - 3 years in a Management Position Knowledge Hospitality or Customer Service Opera & PBX experience. Special Requirements Fire and Life Safety Director Certification required within first six (6) months of employment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr
    $55k-88k yearly est. 3d ago

  • Assistant Director of Front Office

    The Peninsula Hotels 3.8company rating

    Chicago, IL jobs

    The Peninsula Chicago is seeking an Assistant Director to join our Front Office Division management team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago Grow within a diverse multi-outlet property Exceptional health benefits package and 401(k) with company match Key Accountabilities Ensure proper operation of all responsibilities of all Front Office operations. Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards. Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards. Communicate with all departments to create a guest centric experience. Ensuring the staff are in full compliance with Head Office database requirements. Ensure efficient operation of all Front Office team with efficient handover. General Requirements Minimum 4 years of Front Office leadership experience ideally in a luxury property. Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal. Ability to deal with a high level of work demand and pressure, individual must have great organization skills. Excellent command of written and spoken English. Benefits We Offer 10 vacation days per year 9 paid holiday days per year 5 Chicago Paid Sick Leave days per year 5 Chicago Paid Leave days per year Complimentary employee meals Discounted parking Discounted and complimentary room nights at The Peninsula Hotels 50% restaurant discount 50% discount on spa services 25% discount on spa retail 80% company-paid medical, dental, and vision coverage. Complimentary life insurance. Complimentary long-term disability Retirement plan with 5% company match. We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for this position, you must have work authorization in the United States. The salary range for this position is $75,000-82,000 per year.
    $75k-82k yearly 3d ago

  • Hawaii Travel Office Leader - Military Location

    Omega World Travel, Inc. 4.7company rating

    Kaneohe, HI jobs

    A prominent travel management company is seeking an experienced Branch Office Manager to oversee operations at a military travel office in Kaneohe Bay, Hawaii. The ideal candidate will have at least 5 years of travel agency experience, strong leadership skills, and be proficient with GDS systems like Sabre or Apollo. This role involves motivating a team, handling customer inquiries, and ensuring efficient office management, contributing to a pivotal service within the organization. #J-18808-Ljbffr
    $59k-75k yearly est. 3d ago

  • Front Office Supervisor

    Treasure Island Resort & Casino 4.1company rating

    Farmington, MN jobs

    * Pay rate : $22.50 an hour SUMMARY: Assist management with overseeing staff and ensuring maximum operating efficiency. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Hire, schedule, train, coach, and evaluate staff and conduct performance reviews Direct daily work activities and inspect completed work for conformance to standards Run reports and credit checks, ensure accuracy and follow up Communicate with hotel management and other departments to resolve guest complaints Maintain and trouble shoot hotel computer systems Adhere to Hotel Operations Systems & Controls Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc. Monitor and maintain daily room sales Work with management and other departments to optimize guest occupancy and assure guests well-being and safety Answer questions and resolve guest complaints Fill-in for management or frontline staff as needed KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED 2 years supervisory experience preferably in a mid-sized, full-service hotel Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) Windows and hotel management systems Strong project management skills Excellent written, verbal and interpersonal communication skills Excellent problem solving skills Strong leadership skills Above average math skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to enthusiastically and professionally sell and / or up-sell property amenities Ability to serve both internal and external customers Ability to manage control labor costs Ability to manage projects in a timely and efficient manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Effectively Handling Harassment training Property Management Systems training Telecommunications Systems training Department orientation, including safety and "Right to Know" training Team Member Electronic Communication System training Detection of counterfeit money Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must have a good sense of balance, and be able to bend and kneel routinely Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 5 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the Hotel and Pool environment including flashing lights, frequent loud noises and fumes (such as cigarette smoke and chemicals) Must be willing to work a flexible schedule (all shifts, weekends and holidays) including on-call availability to cover scheduling shortages Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact
    $22.5 hourly 4d ago

  • Guest Services Manager

    The Westin Riverfront Resort & Spa 3.5company rating

    Avon, CO jobs

    THIS OPPORTUNITY IS FOR CANDIDATES WITH YEAR-ROUND AVAILABILITY ONLY! Own the guest experience from the moment they arrive as a Guest Services Manager at The Westin Riverfront Resort & Spa, leading our valet and shuttle operations while also contributing to front desk, night audit, and ski service management. In this role, you'll ensure every guest arrival, departure, and in-resort experience is seamless, efficient, and reflective of our high standards. You'll inspire your team, coordinate across departments, and act as the ultimate guest advocate-turning every touchpoint, from the curb to the ski shuttle, into a truly memorable stay. What You'll Do: Lead, coach, and empower the guest services team, with a strong focus on valet and shuttle operations, fostering accountability, engagement, and service excellence. Oversee daily operations to ensure smooth guest flow, timely shuttle service, and flawless handling of vehicles and guest requests. Manage staffing, scheduling, and labor budgets while maintaining operational efficiency and exceptional service standards. Monitor guest feedback and service audits to drive continuous improvement and handle service recovery with professionalism. Collaborate with front desk, housekeeping, and other departments to coordinate arrivals, departures, VIP services, and Marriott Bonvoy benefits seamlessly. Perks: Free onsite parking, Marriott room discounts Location: The Westin Riverfront Resort & Spa - Avon, CO Employment Type: Full Time, Year Round Start Date: ASAP Pay Range: $65,000 - $70,000 DOE Schedule: Varies, work hours are between 7am - 11pm Posting Closes: 1/20/2026 or when filled Minimum Requirements: Our ideal Guest Services Manager is legally authorized to work in the United States on an ongoing basis, without a specific end date. They bring at least two years of related experience, including one year in a leadership role within a full-service or luxury environment. They are a confident, service-driven professional with proven success in guest interaction, problem resolution, and team development. Familiarity with Marriott and Westin brand standards is highly valued, along with strong working knowledge of Opera PMS, GXP, and GSS platforms. This candidate excels in communication, financial acumen, and operational efficiency, and leads with emotional intelligence, strategic thinking, and a commitment to delivering exceptional guest experiences. A valid driver's license is required; Spanish fluency is a plus. Benefits: In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Enjoy Marriott Hotel Discounts Worldwide, a Winter Incentive Program for full-time employees, and generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match, along with affordable $8 Employee Lunches. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You'll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being! Why East West: At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
    $65k-70k yearly 2d ago

  • Front Office Supervisor

    Treasure Island Resort & Casino 4.1company rating

    Cottage Grove, MN jobs

    * Pay rate : $22.50 an hour SUMMARY: Assist management with overseeing staff and ensuring maximum operating efficiency. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Hire, schedule, train, coach, and evaluate staff and conduct performance reviews Direct daily work activities and inspect completed work for conformance to standards Run reports and credit checks, ensure accuracy and follow up Communicate with hotel management and other departments to resolve guest complaints Maintain and trouble shoot hotel computer systems Adhere to Hotel Operations Systems & Controls Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc. Monitor and maintain daily room sales Work with management and other departments to optimize guest occupancy and assure guests well-being and safety Answer questions and resolve guest complaints Fill-in for management or frontline staff as needed KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED 2 years supervisory experience preferably in a mid-sized, full-service hotel Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) Windows and hotel management systems Strong project management skills Excellent written, verbal and interpersonal communication skills Excellent problem solving skills Strong leadership skills Above average math skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to enthusiastically and professionally sell and / or up-sell property amenities Ability to serve both internal and external customers Ability to manage control labor costs Ability to manage projects in a timely and efficient manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Effectively Handling Harassment training Property Management Systems training Telecommunications Systems training Department orientation, including safety and "Right to Know" training Team Member Electronic Communication System training Detection of counterfeit money Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must have a good sense of balance, and be able to bend and kneel routinely Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 5 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the Hotel and Pool environment including flashing lights, frequent loud noises and fumes (such as cigarette smoke and chemicals) Must be willing to work a flexible schedule (all shifts, weekends and holidays) including on-call availability to cover scheduling shortages Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact
    $22.5 hourly 4d ago

  • Front Office Supervisor

    Treasure Island Resort & Casino 4.1company rating

    Northfield, MN jobs

    * Pay rate : $22.50 an hour SUMMARY: Assist management with overseeing staff and ensuring maximum operating efficiency. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Hire, schedule, train, coach, and evaluate staff and conduct performance reviews Direct daily work activities and inspect completed work for conformance to standards Run reports and credit checks, ensure accuracy and follow up Communicate with hotel management and other departments to resolve guest complaints Maintain and trouble shoot hotel computer systems Adhere to Hotel Operations Systems & Controls Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc. Monitor and maintain daily room sales Work with management and other departments to optimize guest occupancy and assure guests well-being and safety Answer questions and resolve guest complaints Fill-in for management or frontline staff as needed KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED 2 years supervisory experience preferably in a mid-sized, full-service hotel Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) Windows and hotel management systems Strong project management skills Excellent written, verbal and interpersonal communication skills Excellent problem solving skills Strong leadership skills Above average math skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to enthusiastically and professionally sell and / or up-sell property amenities Ability to serve both internal and external customers Ability to manage control labor costs Ability to manage projects in a timely and efficient manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Effectively Handling Harassment training Property Management Systems training Telecommunications Systems training Department orientation, including safety and "Right to Know" training Team Member Electronic Communication System training Detection of counterfeit money Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must have a good sense of balance, and be able to bend and kneel routinely Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 5 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the Hotel and Pool environment including flashing lights, frequent loud noises and fumes (such as cigarette smoke and chemicals) Must be willing to work a flexible schedule (all shifts, weekends and holidays) including on-call availability to cover scheduling shortages Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact
    $22.5 hourly 4d ago

  • Front Office Supervisor

    Treasure Island Resort & Casino 4.1company rating

    Prescott, WI jobs

    * Pay rate : $22.50 an hour SUMMARY: Assist management with overseeing staff and ensuring maximum operating efficiency. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Hire, schedule, train, coach, and evaluate staff and conduct performance reviews Direct daily work activities and inspect completed work for conformance to standards Run reports and credit checks, ensure accuracy and follow up Communicate with hotel management and other departments to resolve guest complaints Maintain and trouble shoot hotel computer systems Adhere to Hotel Operations Systems & Controls Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc. Monitor and maintain daily room sales Work with management and other departments to optimize guest occupancy and assure guests well-being and safety Answer questions and resolve guest complaints Fill-in for management or frontline staff as needed KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED 2 years supervisory experience preferably in a mid-sized, full-service hotel Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) Windows and hotel management systems Strong project management skills Excellent written, verbal and interpersonal communication skills Excellent problem solving skills Strong leadership skills Above average math skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to independently complete multiple tasks in a professional manner Ability to enthusiastically and professionally sell and / or up-sell property amenities Ability to serve both internal and external customers Ability to manage control labor costs Ability to manage projects in a timely and efficient manner Ability to speak in a clear, concise and pleasant voice REQUIRED TRAINING Treasure Island guest service training Effectively Handling Harassment training Property Management Systems training Telecommunications Systems training Department orientation, including safety and "Right to Know" training Team Member Electronic Communication System training Detection of counterfeit money Any position-related training as determined by department manager PHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standing Must have a good sense of balance, and be able to bend and kneel routinely Must be able to reach and twist routinely Must be able to push, pull and grasp objects routinely Must have the ability to independently lift up to 5 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work is performed in the Hotel and Pool environment including flashing lights, frequent loud noises and fumes (such as cigarette smoke and chemicals) Must be willing to work a flexible schedule (all shifts, weekends and holidays) including on-call availability to cover scheduling shortages Extensive computer use Occasionally overtime may be required Occasionally must deal with angry or hostile individuals High volume direct public contact
    $22.5 hourly 4d ago

  • Branch Office Manager

    Omega World Travel, Inc. 4.7company rating

    San Diego, CA jobs

    Posted Tuesday, December 23, 2025 at 5:00 AM Omega World Travel is one of the largest global travel management companies, with more than $1 billion in annual sales. We serve corporations, nonprofits, government agencies, government contractors, educational institutions, leisure travelers and more. For over 50 years, Omega World Travel has established a superb record of providing comprehensive domestic and international travel management services to organizations of all types from small businesses up to Fortune 500 enterprises. We are an independent, woman‑owned business. Omega World Travel is looking to hire an experienced Branch Office Manager to join our growing company. The Branch Office Manager will provide management for a prestigious US military travel office location. The position is located at an onsite military location in San Diego, California. Responsibilities Constantly motivating the travel consultant team to meet their performance standards Handling the recruitment, selection and retention of staff as well as staff training Communicating with travel consultants and providing encouragement, help and advice Dealing with disciplinary matters and customer complaints Managing budgets and maintaining statistical/financial records Monitoring phone systems and maintaining phone priorities, as determined by call volume Selling travel services and products Liaison with travel partners, including airlines, hotels and car rental companies Dealing with customer inquiries and aiming to meet their expectations Overseeing the smooth, efficient running of the office Required Skills Strong written and verbal communication skills Excellent customer service skills Strong leadership and team‑building skills Knowledge of GDS systems; Sabre or Apollo required Minimum of 5 years travel agency experience Omega World Travel is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national or ethnic origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, marital status, military service or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or other legally protected status protected by applicable federal, state, or local laws and ordinances. #J-18808-Ljbffr
    $57k-78k yearly est. 4d ago

  • Branch Office Manager - Military Travel Office, San Diego

    Omega World Travel, Inc. 4.7company rating

    San Diego, CA jobs

    A leading travel management company in San Diego is seeking an experienced Branch Office Manager. In this role, you will be responsible for managing a military travel office location, motivating a team of travel consultants, and ensuring high standards of customer service. The ideal candidate will have at least 5 years of experience in the travel industry, strong leadership skills, and knowledge of GDS systems like Sabre or Apollo. This role offers the chance to join a dynamic team dedicated to excellent travel service. #J-18808-Ljbffr
    $57k-78k yearly est. 4d ago

  • Branch Office Manager

    Omega World Travel, Inc. 4.7company rating

    Kaneohe, HI jobs

    Posted Tuesday, December 23, 2025 at 5:00 AM Omega World Travel is one of the largest global travel management companies, with more than $1 billion in annual sales. We serve corporations, nonprofits, government agencies, government contractors, educational institutions, leisure travelers and more. For over 50 years, Omega World Travel has established a superb record of providing comprehensive domestic and international travel management services to organizations of all types from small businesses up to Fortune 500 enterprises. We are an independent, woman-owned business. Omega World Travel is looking to hire an experienced Branch Office Manager to join our growing company. The Branch Office Manager will provide management for a prestigious US military travel office location. The position is located at an onsite military location in Kaneohe Bay, Hawaii. Responsibilities Constantly motivating the travel consultant team to meet their performance standards Handling the recruitment, selection and retention of staff as well as staff training Communicating with travel consultants and providing encouragement, help and advice Dealing with disciplinary matters and customer complaints Managing budgets and maintaining statistical/financial records Monitoring phone systems and maintaining phone priorities, as determined by call volume Selling travel services and products Liaison with travel partners, including airlines, hotels and car rental companies Dealing with customer inquiries and aiming to meet their expectations Overseeing the smooth, efficient running of the office Required Skills Strong written and verbal communication skills Excellent customer service skills Strong leadership and team-building skills Knowledge of GDS systems; Sabre or Apollo required Minimum of 5 years travel agency experience Omega World Travel is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national or ethnic origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, marital status, military service or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or other legally protected status protected by applicable federal, state, or local laws and ordinances. #J-18808-Ljbffr
    $59k-70k yearly est. 3d ago

  • Hotel Front Office Manager (FT)

    Spooky Nook Sports Ohio LLC 3.5company rating

    Hamilton, OH jobs

    Job DescriptionDescription: The Front Office Manager is directly responsible for the leadership, development, and execution of the Front Desk and Night Audit team. This role manages all departmental operations, including scheduling, budget adherence, and payroll, and is critical for maximizing revenue, maintaining the integrity of hotel policies (e.g., 21+ check-in, incidental holds, pet policy), and ensuring exceptional guest service within the expansive Spooky Nook Champion Mill complex. The schedule for this position works primarily second shift (2pm-10pm). Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a Full-Time team member of the Nook, you will enjoy: Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. Affordable and comprehensive Medical, Dental, and Vision benefits Competitive PTO package Paid holidays 401k program 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 35% discount on all Nook apparel Free child watch (3-hour increments) Essential Job Functions A. Leadership, Management & Training Staff Management & Development: Responsible for scheduling and payroll. Leads structured training for new team members and collaborates with the AGM on monthly training preparation. Conducts regular team meetings and monthly 1-on-1s to review progress. Monitors daily/future occupancy to ensure proper staffing levels. Standards & Uniforms: Conducts daily uniform inspection and enforces professional service standards across all shifts. B. Guest Experience & Communication Manager on Duty: Acts as the Manager on Duty for the hotel, efficiently resolving service issues and complex guest problems. Communication & Information: Ensures the Front Desk is supplied with up-to-date quick reference information (Daily Facility Hours, Group Info, etc.) to communicate effectively with guests regarding the complex amenities and events. Proactive Guest Service: Maintains a high-quality, professional environment, utilizing tools like the Guest of the Day program to enhance individual guest experiences. C. Revenue, Reservations & Finances Rate Strategy & Revenue Management: Participates in Revenue Management meetings to maximize room revenue. Communicates and enforces established rate and inventory strategies, including the two-night minimum for weekend stays. Financial Integrity: Manages cash handling procedures. Reviews Night Audit Reports and the Shift Log daily to ensure revenue accuracy and follow up on discrepancies. Ensures all weekend reservations have the required one-night deposit. Group Management: Manages group rooming lists and maintains the group resume binder. D. Property Standards Maintenance & Cleanliness: Prints Maintenance Papers (Work Orders, OOO Reports) and ensures timely follow-up. Works directly with the Housekeeping Manager to coordinate Early Check-Ins and Late Check-Outs and ensure cleanliness standards are exceeded. Local Expertise: Maintains a well-informed working knowledge of competing properties and attractions available in Butler County. Requirements: Minimum 3 years of hotel front office/supervisory experience. Must be 18 years of age or older with a High School Diploma or equivalent. Fluent knowledge of the English language. Ability to work a flexible schedule, including evenings, weekends, and holidays. Preferred Qualifications Highly dependable and punctual. Strong focus on guest service and the ability to view the "big picture" impact on the complex. Proven leadership skills with the ability to inspire respect and provide guidance. Excellent communication skills for handling diverse demographics and stressful situations. Detail-oriented, self-starting, and ability to multi-task effectively. Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. This position will primarily work in an office environment. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, talking, hearing, standing, and sitting for long periods of time while working on a computer. He or she will frequently be required to bend, reach, lift, push and pull. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs. regularly. Noise Level: The noise level in this environment is typically variable.
    $40k-51k yearly est. 7d ago

  • Front Office Manager

    Q Hotels Management 4.2company rating

    Laplace, LA jobs

    The Front Office Manager is responsible for successful operation of the hotel, is required to motivate, lead, supervise and direct the operations of the hotel and its departments. They will motivate, and serve as a property leader at the hotel and to the corporate offices and owners. Manages and motivates all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Communicates with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information. Requirements: Works directly with department managers to ensure a seamless workflow on a daily basis. Participates in mandatory training. Participates and ensures implementation in sales and marketing programs. Completes random guest-registry audit to assure accuracy and completeness. Maintains key control and loss prevention programs. Ensures that all, procedures, federal and state policies are followed. Reports aged open accounts to Support Office Accounting Department. Any other requests from the Corporate Office. Qualifications: Candidate must have previous work experience with Marriott FOSSE system. Candidate must have previous Supervisor, Front Desk Manager or Manager on Duty job experience. Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff. Candidate must be able to work evenings, weekends available for on call. Candidate must be knowledgeable in Marriott's Brand Standards.
    $35k-46k yearly est. 4d ago

  • Front Office Manager

    Valley Forge Casino Resort 3.9company rating

    King of Prussia, PA jobs

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests. Job Duties · Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. · Hire, supervise, train, evaluate work performance, and administer discipline for team members. · Maintain knowledge of industry practices, hotel markets and statistical data. · Possess knowledge of room rates, types and availability. · Maintain and ensure proper par levels of supplies and equipment. · Coordinate special events and promotions with other departments. · Resolve customer complaints or disputes. · Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board. · Responsible for property public area cleanliness and sanitation. · Authorized to extend complimentary services in accordance with the approved comp matrix. · Develop operating budgets and meet established goals. · Review and approve all OTA invoices. · Other duties as assigned by management. · May assist in assigning and inspecting cleanliness on the casino floor. Qualifications · Thorough understanding of hotel computer system. · Minimum 3 years supervisory experience and 5 years hotel experience · Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications. · Knowledge of hotel key system · Must be able to work in smoke filled environments. · Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $42k-53k yearly est. 5d ago

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Updated January 10, 2026