Hyatt Hotels jobs in Long Beach, CA - 686 jobs

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Security Officer is responsible for the oversight of the safety and security of the hotel guests and employees. This person will follow safety and security standards and complete incident reports as required. The hourly rate for this position is $27/hr.

A leading global hospitality company is seeking a Hotel Manager for their Waldorf Astoria Beverly Hills. You will oversee operations, ensuring guest satisfaction and team engagement, while upholding luxury standards. The ideal candidate has extensive experience in luxury environments, particularly in leadership roles at high-revenue properties. This position offers a competitive salary range of $210,000 - $230,000 annually along with robust benefits. #J-18808-Ljbffr

A leading hospitality brand located in California is seeking a Director of Finance for the Regent Santa Monica Beach property. The role focuses on providing financial leadership, implementing property-wide strategies, conducting financial reporting, and collaborating closely with department heads. The ideal candidate should have 4-8 years of hotel accounting experience, a Bachelor's in finance or Accounting, and proficiency in financial software. Competitive annual salary between $150,000 and $220,000, along with a comprehensive benefits package, is offered. #J-18808-Ljbffr

Job DescriptionDescription: About Us At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Concert Hospitality has an amazing opportunity as a Front Desk Supervisor About Hilton Garden Inn Hilton Garden Inn offers business and leisure guests upscale and affordable accommodation with modern amenities for a hotel experience that is simply on another level. At Hilton Garden Inn, you'll find an open, inviting atmosphere with warm, glowing service, thoughtful touches and elevated food and beverage experiences that make your stay easier and more comfortable. You should join our team if you... Believe that every guest interaction is an opportunity to create a memorable experience. · Have a passion for hospitality and take ownership of delivering exceptional service. · Understand that the details make all the difference, and every touchpoint matters. · Thrive in a fast-paced environment where teamwork and adaptability are key. · Love being part of a story-creating connections with guests and leading a team to do the same. You're a great fit for this role if you love... · Leading and motivating a team to deliver outstanding guest service. · Handling guest inquiries, concerns, and service recovery with professionalism and empathy. · Training and mentoring front desk associates to uphold the highest standards. · Overseeing daily front desk operations, ensuring seamless check-ins and check-outs. · Working collaboratively with all hotel departments to enhance the guest experience. We're excited to have you join us because you... · Have a natural ability to connect with people and a passion for guest satisfaction. · Present yourself with professionalism, confidence, and a welcoming demeanor. · Possess strong leadership and team-building skills. · Communicate effectively, both verbally and in writing. · Have solid organizational and problem-solving abilities. · Can manage multiple tasks efficiently, even under pressure. · Are adaptable and open to evolving procedures and challenges. Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Requirements:

About us: Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. Job Summary: The Director of Housekeeping for our ultra-luxury hotel is a key leadership position responsible for overseeing and managing the housekeeping and laundry operations to ensure exceptional cleanliness, organization, and presentation throughout the hotel. This role requires a commitment to delivering unparalleled service and maintaining the highest cleanliness and efficiency standards. A little bit about your day: Reporting to the Director of Rooms, every day is different, but you will mostly: * Leadership and Team Management: Provide strong leadership and guidance to the housekeeping team, including managers, supervisors, room attendants, house attendants, laundry attendants, minibar attendants, and uniform colleagues. Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service. * Operational Excellence: Develop and implement standard operating procedures in accordance with Forbes 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations. Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, heart-of-house areas, and amenities. Continuously strive for excellence and exceed guest expectations in cleanliness and overall guest experience. * Guest Satisfaction: Work closely with other housekeeping team and other departments to ensure a seamless and uplifting experience. Address guest feedback and concerns promptly, striving to exceed expectations and maintain the hotel's reputation for excellence. * Quality Control: Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards. Address any deficiencies promptly and work closely with other departments to resolve guest issues or concerns related to housekeeping. * Inventory and Supplies Management: Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products. Maintain a cost-effective approach while ensuring an ample supply of necessary items to support daily operations. * Budgeting and Cost Control: Prepare and manage the housekeeping department budget, ensuring effective cost control measures are in place. Identify opportunities for cost saving without compromising quality or service. * Training and Development: Develop and implement comprehensive training programs for housekeeping staff, focusing on technical skills, safety procedures, and customer service. Provide ongoing coaching and development opportunities to foster a skilled and knowledgeable team. * Health and Safety Compliance: Ensure compliance with all health and safety regulations and guidelines, including proper handling and storage of cleaning chemicals, adherence to established safety protocols, and implementation of proper ergonomics practices. * Sustainability Initiatives: Implement and promote eco-friendly practices and initiatives within the housekeeping department, such as energy conservation, waste reduction, and environmentally friendly cleaning products. * Collaboration and Communication: Foster effective communication and collaboration with other departments, such as Front Office, Engineering, and Food and Beverage, to ensure seamless operations and guest satisfaction. Coordinate with the Concierge and Front Desk teams to ensure timely guest and special services delivery. What we need from you: * Bachelor's degree in hospitality management or a related field (preferred). * Proven experience in a leadership role with a union environment within the housekeeping department of an ultra-luxury hotel or a similar upscale hospitality establishment. * Strong knowledge of housekeeping operations, including cleaning techniques, equipment, and industry best practices. * Excellent organizational and time management skills with the ability to prioritize and delegate effectively. * Exceptional attention to detail and commitment to the highest cleanliness and guest service standards. * Excellent interpersonal and communication skills, building positive relationships with staff, guests, and other hotel departments. * Proficiency in hotel property management systems and related software. * Strong problem-solving and decision-making abilities. * Familiarity with sustainability practices and initiatives within the hospitality industry. What you can expect from us: The annual pay range for this role is $140,000.00 to $150,000.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This position is eligible for bonus pay. We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Travel and Leisure is currently seeking Sales Tour Guides who have the desire to sell dreams and live one too! In this position you will meet face-to-face with customers that are brought in by our Marketing Department for you talk to! There is no cold-calling or out of pocket expense required by you. Travel and Leisure is looking for career-minded, diverse professionals that share our propensity to achieve realistic goals, while demonstrating a positive attitude in a high-energy environment. This role must establish commonality and build rapport with prospective and/or current owners as well as articulate the benefits of vacationing with Travel and Leisure. Essential Job Responsibilities Conduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts. Find commonality with prospective and/or current owners. Communicate the benefits of traveling with Travel and Leisure. Support sales through establishing rapport, listening and sharing the benefit of our product. Leads are prequalified and provided by the company. Responsibilities include, but are not limited to: Effectively present and deliver Tour Guide presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance. Attend all scheduled training sessions, department meetings, keep current on Tour Guide information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. Articulate the benefits of vacationing with Travel and Leisure. Link product benefits to the customer's vacation goals. Demonstrate and maintain a positive and professional attitude in a high-energy environment. Minimum Requirements and Qualifications Ability to obtain CA Real Estate License within 6 months of hire Self-motivated, disciplined and professional Active listening skills Ability to consistently achieve minimum production standards Ability to perform general computer skills, and work with tablets/smart devices Ability to communicate in a clearly and concisely (verbal and written) Ability to be a team player and work in a team environment within a shared space Ability to overcome objections and perform within a short, luxury sales cycle Education High School diploma or equivalent required Training & Development At Travel and Leisure our success is dependent on your success and we go the extra mile to ensure you are prepared to be successful for the long term. All newly hired Tour Ambassadors must successfully complete a training module that is the most respected in the industry. Your training does not stop there! We have ongoing training at each location to ensure your success. **The target annual compensation for this role is $70,000 comprised of $16.90 hourly plus per transaction payouts and opportunity for a monthly transaction bonus. Top performers may earn up to $200,000+ for exceeding minimum production requirements. The actual compensation of the candidate(s) selected for this role may be effected by a variety of factors, including but not limited to performance, experience, education, skills, prior training, and work location. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance Program Compensation The hourly rate for this role is $16.90. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.

EOE/AA/Disabled/Veterans The Hilton Irvine is hiring a Banquet Houseperson. We are a union property and cannot guarantee a number of shifts weekly, but do offer benefits (pending eligibility) including insurance, free lunch, paid time off, hotel discounts and other perks! Schedule\: Must have open and flexible availability to work a variety of AM and PM shifts. Ability to work holidays and weekends is required. The ideal candidate will possess: Banquet houseperson or houseman experience is not required, but past banquet set up or banquet experience is ideal. Ability to read, write and speak English required Ability to lift 75+ lbs Open availability including days, nights, weekends and holidays Wage: Rate is $20.64 - $25.80 A Banquet Houseperson is responsible for set-up, break down and cleaning of all banquet spaces and functions. Assisting guest in functions areas as needed. What will I be doing? A Houseperson is responsible for supporting Food and Beverage operations to deliver an excellent Guest and Member experience while ensuring cleanliness of all areas and maintaining equipment. Specifically, you would be responsible for performing the following tasks to the highest standards: Maintain cleanliness of banquet, meeting and conference areas to meet established cleanliness and quality standards Cleaning includes, but not limited to, cleaning restrooms, vacuuming, mopping, sweeping, shampooing carpets, cleaning/waxing floors, removing trash, stocking and maintaining supply rooms, reporting maintenance deficiencies for repair/replacement and cleaning and removing spots, insects and debris Ensure equipment is in full working order and report any defects Project a professional manner to guests and team members Assist back of house team when requested Able to lift and Push Banquet Equipment Assist with set ups to ensure department runs efficiently Manage the set up relating to Food and Beverage functions in a timely manner Lift/Pull/Push at least 50 pounds Comply with hotel security, fire regulations and all health and safety legislation Attend training provided by the hotel What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: Basic knowledge of Meeting Rooms Set up, service standards, guest relations and etiquette Ability to read Banquet Event Orders and set up diagrams Knowledge of appropriate table settings and service ware Must posses strong organizational skills Ability to work in outdoor areas Be familiar with all events happening at the hotel Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment. The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Steward to join the Food & Beverage Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD. Classification\: Full-Time Shift: AM / PM shifts Pay Rate: $22.00 per hour Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Steward, you would be responsible for transporting and cleaning cooking utensils and serviceware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils Scrub pots and pans Burnish, de-tarnish and polish silver Stock and maintain supplies and equipment Perform cleaning duties including, but not limited to, mopping and removing trash Transport and store clean serviceware Train other stewards, as needed Prepare and place clean serviceware for events and functions EOE/AA/Disabled/Veterans

At Hyatt Regency Newport Beach West, we believe our guests select our hotel because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Sales Manager is a fully competent individual who has experience in the sales process and function of a hotel. Responsibilities include selling guest rooms, meeting space and other hotel services to customer groups, managing accounts, and conducting site inspections, solicits and generates business. Duties also include preparing and presenting effective proposals, maintaining well organized documentation and reports, utilizes hotel systems, and coordinates customer service requirements as appropriate. The Sales Manager will also participate and may lead event meetings, sales, and other staff meetings. The Sales Manager also works as a team member with the sales and catering staff and in close contact with staff throughout the hotel. Qualifications A true desire to satisfy the needs of others in a fast-paced environment Refined verbal and written communication skills A minimum of 4 years of hotel sales experience preferred Must be proficient in computer knowledge Prefer completion or a Sales Corporate Management Training Program or equivalent sales training Selling, negotiating, business writing and presentation skills training required Job Details Property: Hyatt Regency Newport Beach West Primary Location: United States, Newport Beach, CA Pay Basis: Yearly US Dollar (USD) Schedule: Full-time Job Level: Manager Job: Sales Hyatt Regency Newport Beach West is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location. #J-18808-Ljbffr

HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment. The Laundry Attendant is responsible for processing hotel laundry. This person must have good communication skills as well as the ability to pull and push heavy loads. This is a fast paced position. Welcome you to our new house, HYATT house!

**Surf. Sand. Sunset. Success.** **Find Yours at Our Special Place.** Shimmering views of the Pacific await you at Hyatt Regency Huntington Beach Resort & Spa. Our stunning, Spanish-inspired resort offers guests remarkable meeting space, pampering spa treatments, irresistible restaurants, and superior service in a stunning seaside setting. Join us as "We Care for People So They Can Be their Best." Take a peek into our colleague experience as a Part-Time Massage Therapist: **What does the role entail?** As a Massage Therapist you must have the following qualifications: recognized diploma and a minimum of one-year industry experience complete with customer service experience. You must exude the following qualities: excellent communication and guest service skills, confident technical provider, time management awareness, exceptional team player, organizational skills and tidiness. **Qualifications** Your experience: + A true desire to satisfy the needs of others in a fast-paced environment. + Refined verbal communication skills. + Flexible schedule including Weekends and Holidays. + Ability to lift, push, pull and carry a moderate amount of weight. + Ability to stand and walk long distances for long periods of time. + Must have current and active license. + Resort experience a plus **What You Will Love About Us** + Location, location, location! + Flexible work schedule + Discount hotel stays for colleagues, friends and family + Tuition reimbursement + Uniform provided and laundry is taken care of in house + Complimentary parking in our underground structure + Complimentary meals during work hours + Hyatt Perks which includes thousands of national and local partners for various discounts. **Wellbeing** _"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"_ + 401(k) Retirement plan & Hyatt stock purchase plan. **Development** _"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based a colleague's individual circumstances and take the form of a career lattice."_ + Learn and Grow: We are committed to the growth of our colleagues and provide a community where diverse individuals explore new ways of thinking and expanding capabilities + A wide range of development tools through the Hyatt Learning platform for all colleagues + Ability to cross-train and work within multiple positions that provide the opportunity to grow skills and value as a colleague + With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotion are abundant. **Diversity** _"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"_ + Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day - so they can be their best and perform at their best so they can better care for others. + Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, "100 Best Companies to Work For" in the United States for the 11 th year in the row. + All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Qualifications:** + A true desire to satisfy the needs of others in a fast paced environment. + Refined verbal communication skills. + Flexible schedule including Weekends and Holidays. + Ability to lift, push, pull and carry a moderate amount of weight. + Ability to stand and walk long distances for long periods of time. + Must have current and active license. + Resort experience a plus **Primary Location:** US-CA-Huntington Beach **Organization:** Hyatt Regency Huntington Beach Resort and Spa **Pay Basis:** Hourly **Job Level:** Part-time **Job:** Spa **Req ID:** HUN004280 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experience. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-CS2 EOE/AA/Disabled/Veterans The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agent to join the Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD. · Classification\: On-Call · Shift: Various - must have availability to work nights, weekends, weekdays, and holidays. Pay Rate\: The pay rate for this role is $23 and is based on applicable and specialized experience and location. Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Reservations Sales Specialist, you would be responsible for answering reservation calls in a welcoming and professional tone using the highest standards of guest service. Specifically, this includes but is not limited to: Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions. Effective coordination of booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately. Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue. Sales commission incentive available for premium suite bookings and upsell once eligible. Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in-house group activities.

**Surf. Sand. Sunset. Success.** **Find Yours at Our Special Place.** Shimmering views of the Pacific await you at Hyatt Regency Huntington Beach Resort & Spa. Our stunning, Spanish-inspired resort offers guests remarkable meeting space, pampering spa treatments, irresistible restaurants, and superior service in a stunning seaside setting. Join us as "We Care for People So They Can Be their Best." Take a peek into our colleague experience as a Housekeeper/Room Attendant **What does the role entail?** At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Room Attendant is responsible for maintaining the cleanliness of rooms daily. Tasks include but are not limited to: · Thoroughly clean and maintain guest rooms according to Hyatt Standards. · Expected to clean a minimum number of rooms within scheduled shifts. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. **What You Will Love About Us** · Location, location, location! · Flexible work schedules · Full-time benefit eligibility after 30 days · Discount hotel stays for colleagues, friends and family · Tuition reimbursement · Uniform provided and laundry is taken care of in house · Complimentary parking in our underground structure · Complimentary meals during work hours · Hyatt Perks which includes thousands of national and local partners for various discounts. **Wellbeing** _"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"_ · Health, Dental, Vision Insurance eligibility after 30 days of employment · 401(k) Retirement plan & Hyatt stock purchase plan. **Development** _"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based a colleague's individual circumstances and take the form of a career lattice."_ · Learn and Grow: We are committed to the growth of our colleagues and provide a community where diverse individuals explore new ways of thinking and expanding capabilities · A wide range of development tools through the Hyatt Learning platform for all colleagues · Ability to cross-train and work within multiple positions that provide the opportunity to grow skills and value as a colleague · With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotion are abundant. **Diversity** _"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"_ · Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day - so they can be their best and perform at their best so they can better care for others. · Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, "100 Best Companies to Work For" in the United States for the 11 th year in the row. · **Diversity** _"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"_ ° Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day - so they can be their best and perform at their best so they can better care for others. ° Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, "100 Best Companies to Work For" in the United States for the 11 th year in the row. ° All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Qualifications:** **Qualifications** Your experience: · A true desire to satisfy the needs of others in a fast-paced environment. · Strong verbal communication skills · Excellent time management skills · Comfortable using a smart device for daily assignments. · 1-year housekeeping experience required. · 2-years of housekeeping experience is preferred. · 2-years of cleaning experience in a full-service hotel environment highly preferred. · Ability to lift, pull, and push moderate to heavy weight. · Flexible schedule and able to work weekends and Holidays is a must. **Primary Location:** US-CA-Huntington Beach **Organization:** Hyatt Regency Huntington Beach Resort and Spa **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Housekeeping/Laundry **Req ID:** HUN004296 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

The Sales Coordinator supports the Sales Department by assisting with sales initiatives, group coordination, and client communications while ensuring exceptional service delivery in alignment with Hilton brand standards. This role works closely with the Director of Sales and Sales Managers to maintain accurate records, prepare reports, coordinate group blocks and events, and support overall revenue efforts. Key Responsibilities Sales & Administrative Support • Assist Sales Managers with correspondence, proposals, contracts, and agreements • Maintain accurate records in Hilton sales systems (Delphi/PEP or equivalent CRM tools) • Track group room blocks, cutoff dates, and special requests • Prepare weekly, monthly, and quarterly sales reports • Handle incoming sales inquiries professionally and in a timely manner Client Relations • Serve as a primary point of contact for clients, ensuring a seamless and professional experience • Support site visits, client meetings, and property tours • Coordinate client billing, deposits, contracts, and event details Event & Group Coordination • Assist with group reservations, rooming lists, and event requirements • Coordinate with Front Office, Housekeeping, and Food & Beverage departments • Monitor group pick-up and communicate updates to Sales Managers and Revenue teams • Ensure execution of Hilton brand service standards for all group and event bookings Internal Collaboration • Liaise with hotel departments to ensure smooth execution of group and event needs • Communicate changes and special requests promptly • Assist with materials for sales meetings, revenue meetings, and brand audits Hilton Brand Standards • Uphold Hilton Garden Inn brand standards in all client interactions and materials • Support Hilton corporate sales initiatives and promotions • Maintain a professional image consistent with brand expectations Qualifications Education & Experience • High school diploma or equivalent required • College degree in Hospitality, Business, or related field preferred • 1-2 years of sales, hotel operations, or administrative experience (hospitality preferred) • Proficiency in Microsoft Office; Hilton systems experience (Delphi/PEP) preferred Skills & Abilities • Strong organizational skills and attention to detail • Excellent written and verbal communication skills • Ability to multitask and thrive in a fast-paced environment • Strong customer service and problem-solving abilities • Team-oriented with the ability to work independently Work Environment & Schedule • Flexible schedule required, including occasional evenings, weekends, and holidays based on business needs • Professional business attire required in accordance with Hilton Garden Inn standards Benefits Competitive hourly wage with opportunities for growth within Hilton Health, dental, and vision insurance 401(k) retirement plan Paid time off and holiday pay Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide Comprehensive training programs and career development opportunities

About Us Do you see yourself as a Bellperson? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. The InterContinental Los Angeles Downtown Hotel is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown's historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States' second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area. Your day to day As a Bellperson, you will assist incoming and outgoing guests in transporting luggage to and from guest rooms. Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request. Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promote teamwork and quality service through daily communications and coordination with other departments. May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. What we need from you High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Carrying, pushing, or lifting items weighing up to 100 pounds Moving about the public areas Handling objects such as luggage Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with clients, guests and employees. Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc. May be required to work nights, weekends, and/or holidays. ** Kindly note: Any candidates considered for this opportunity must be willing and available to work all shifts, including overnight shifts as needed. While schedule times vary based on business demands, overnight availability is required and only candidates with full availability will be considered.** What We Offer The hourly pay range for this role is $18.00 to $21.40. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\: Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-JS3 EOE/AA/Disabled/Veterans The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Part-Time Host/Hostess to join the Aveo Team! Join us today and receive a $500 new hire sign-on bonus (first half payable after 90 days, second half payable after 180 days) Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD. Classification\: Part-Time Shift: Various - must have availability to work weekends, weekdays, and holidays. Pay Rate\: The pay rate for this position is $19.00 per hour Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Welcome guests and ascertain their dining needs Seat guests and manage the seating chart Monitor restaurant activity to determine seating and dining flow Perform opening and closing duties, as needed Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. Ensure knowledge of menu Respond to guest inquiries and requests in a timely, friendly and efficient manner Assist fellow team members and other departments wherever necessary to maintain positive working relationships

About Us At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Concert Hospitality has an amazing opportunity as Night Auditor About Hilton Garden Inn Hilton Garden Inn offers business and leisure guests upscale and affordable accommodations with modern amenities for a hotel experience that is simply on another level. At Hilton Garden Inn, you'll find an open, inviting atmosphere with warm, glowing service, thoughtful touches and elevated food and beverage experiences that make your stay easier and more comfortable. You should join our team if you believe... That people come first and that every guest, no matter the hour, deserves a warm, seamless arrival and departure experience. That accuracy, consistency, and accountability are essential to strong hotel operations. That hospitality is both service and stewardship-caring for our guests and our financial integrity overnight. That the quiet hours of the night are an opportunity to set the next day up for success. It's empowering to work independently while still being a key part of a collaborative team. In joining an organization that values your expertise, your reliability, and your ability to represent the hotel when most of the world is asleep. You're a great fit for this role if you... Excel at providing exceptional guest service with warmth, confidence, and professionalism-day or night. Are detail-oriented and take pride in accurate nightly audit processes and financial reconciliation. Stay calm under pressure, handle guest issues with poise, and are skilled at problem-solving on the spot. Are comfortable working independently and making sound decisions during overnight hours. Communicate clearly, both verbally and in writing, to ensure smooth transitions between shifts. Enjoy multitasking-balancing guest interactions, system tasks, reporting, and operational checks. Are committed to maintaining a secure, quiet, and welcoming environment throughout the night. We're excited to have you join us because... You have experience in guest service, hotel front office operations, or previous night audit roles. You bring a strong sense of ownership and pride in accurate financial reporting and systems management. You understand how critical the night audit function is to the success of the entire hotel. You are dependable, organized, and committed to delivering an exceptional guest experience-even when the lobby is quiet and the world is sleeping. Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Salary Description $22.50 per hour

About us: Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. Job Summary: The Lead Esthetician plays a key role in delivering elevated, results-driven facial and skincare experiences, aligned with the highest standards of luxury spa service and brand excellence. This role requires expert knowledge in all esthetic treatments featured on the spa menu, performed with precision, elegance, and impeccable draping technique. In addition to providing personalized guest care, the Lead Esthetician serves as a mentor and role model for the esthetics team-supporting daily operations including recruitment, training, scheduling, advanced product and treatment education, inventory management, and quality assurance. This leader fosters a culture of refinement and professionalism, ensuring every guest interaction is marked by understanding their needs, sophistication, and exceptional service. A little bit about your day Reporting to the Spa Director, every day is different, you will: * Promote Regent's service philosophy and style through our people attributes. * Embody Guerlain and third-party consultant's philosophy, while upholding all spa policies, procedures, and Forbes 5-Star service standards. * Act as the primary liaison for the Esthetics team, ensuring clear communication and consistent adherence to service and brand standards. * Uphold strict confidentiality at all times, protecting the privacy of both colleagues and guests. * Deliver expert skincare treatments with professionalism, attentiveness, and personalized care. * Provide in-depth consultations and recommend tailored products and enhancements to elevate the guest experience and drive retail performance. * Foster guest relationships to encourage loyalty and repeat visits. * Maintain pristine, well-stocked treatment areas; ensure compliance with sanitation and safety standards in accordance with third party consultant and state guidelines. * Support and mentor Estheticians through training, quality monitoring, and daily performance coaching. * Assist with vendor-led product and protocol training and help facilitate onboarding for new colleagues. * Oversee inventory, product distribution, and ensure equipment is in optimal condition. * Collaborate with Spa Leadership on scheduling, evaluations, and operational tasks, including guest feedback resolution, daily briefings, and departmental meetings. * Participate in all required trainings and support spa initiatives as needed. * Limited travel will be required. What We need from you: * Minimum 3-5 years of experience in an Esthetician position, preferably in a luxury hotel/resort. * Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities. * Must have a current CA Esthetician License. * Previous Supervisory experience, preferred. * Knowledge of Esthetics and Esthetic practices. * Some knowledge of Massage Theory, Anatomy and Physiology. * Must be polished, professional, and have a strong command of both written and verbal English. * Must be organized, proactive, and possess a strong attention to detail. * Basic computer software skills, including Microsoft Office. * Previous experience with Booker, Book4Time, Spa Soft preferred. * Ability to carry, lift, push, pull items weighing up to 50 pounds. * Ability to stand, stoop, and bend repetitively and for extended periods of time. * Flexible schedule, able to work evenings, weekends, and holidays. What you can expect from us: The hourly pay range for this role is $42.67 to $77.10 with booked treatments. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Join us and you'll become part of the global IHG family - and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve. In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people and complimentary meals and parking. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The beverage attendant will provide service in the Starbucks located on the property of the resort. This position will be responsible for fulfilling guest orders. The beverage attendant will prepare beverages in accordance with menu standards and provide a welcoming and clean environment for guests. "All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status." The hourly rate is $22.00 Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Qualifications - External * 1-2 years of experience preferred * A true desire to satisfy the needs of others in a fast-paced environment. * Refined verbal communication skills * Ability to stand for long periods of time * Ability to lift, pull, and push a moderate weight (about 25 pounds) * Must be able to work a flexible schedule, including weekends and holidays View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.