Hyatt Hotels jobs in Memphis, TN

* This role is based at our corporate office in Memphis, TN* This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As a Senior Payroll Analyst, you will partner with our business leaders to grow Hilton's most important asset, our Team Members. On the Payroll and Compliance team reporting to Director of Payroll Operations, you will support projects including process improvement, automation, daily garnishment tasks, and other Payroll, Tax, and Compliance support. HOW WE WILL SUPPORT YOU Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: * Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount * Paid parental leave for eligible Team Members, including partners and adoptive parents * Mental health resources including free counseling through our Employee Assistance Program * Paid Time Off (PTO) * Learn more about the rest of our benefits At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate. Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans. HOW YOU WILL MAKE AN IMPACT Your role is important and below are some of the fundamental job duties that make your work unique. What your day-to-day will be like: * Process wage garnishment orders (child support, tax levies, bankruptcies) in payroll systems (Oracle Cloud, ADP, PeopleSoft Financials).· Support general payroll and specialized payroll administration. * Interpret and apply federal, state, and international garnishment laws and regulations. * Respond to inquiries from employees, courts, and agencies regarding garnishment orders and related payments. How you will collaborate with others: * Analyze payroll data across multiple regions to identify trends, anomalies, and compliance risks. * Develop dashboards and reports for payroll Indicators, garnishment metrics, and audit readiness. * Standardize data formats and reporting structures across global payroll teams. What deliverables you will take ownership of: * Reconcile garnishment payments with payroll deductions and general ledger entries. * Investigate and resolve discrepancies in payroll transactions and tax filings. * Maintain audit trails and ensure compliance with SOX and other regulatory frameworks. * Prepare reconciliation reports for garnishment accounts. WHY YOU'LL BE A GREAT FIT ou have these minimum qualifications: * Three (3) years in Payroll Operations Support, including garnishment, data analytics or audit support * Experience with Payroll systems such as Oracle, ADP SmartCompliance, Time & Attendance, or similar systems * Advanced experience with Microsoft Excel, creating and utilizing macros * Knowledge of Power BI It would be useful if you have: * Five (5) years of professional experience * Bachelor's degree in Accounting, Finance, Business, Human Resources or Data Analytics * CPP, FPC, or equivalent payroll certifications WHAT IT IS LIKE WORKING FOR HILTON Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

REPORTS TO: Floor Supervisor. SUPERVISES: N/A. WORK ENVIRONMENT: Guest Rooms, Guest and Service Corridors, Vending Areas, Guest Laundry. Job involves working: * under variable temperature conditions * under variable noise levels. * outdoors/indoors. * around fumes and/or odor hazards. * around dust and/or mite hazards. * around chemicals. * around bio-hazards. KEY RELATIONSHIPS: Internal: Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager ,Floor Supervisors, Room Attendants, Linen/Laundry Staff, Linen Room Attendant, Engineering. External: Hotel guests/visitors. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests. * Maintain positive guest relations at all times. * Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Ensure security of any assigned keys and beeper. * Review assignment sheet and update completed assignments. Check with Floor Supervisor and Housekeeping office for additional assignments throughout the shift. * Organize work duty priorities. * Review assigned area and complete general removal of any trash or debris on floors. * Check assigned floor closets and complete linen requisition to replenish linen supplies. * Stock linen carts with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram. * Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas. * Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute. * Remove all dirty glassware from assigned Room Attendants' carts and closets. Transport to Stewarding. Return clean and capped glasses to floor closets in racks. * Clean the following designated areas with proper chemicals, tools and equipment: * guest room floor corridors. * floor closets. * service corridors. * elevators, tracks and landings. * guest vending areas. * stairwells. * Wipe down all surfaces of vending machines, ice machines, laundry machines/counters/shelves. * Ensure that nothing is stored in stairwells. * Transport any Room Service trays/items in guest hallways to service elevator landings. * Check under furniture for debris and remove if present. * Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. * Move furniture in the guest rooms for general cleaning. * Clean guest room windows. * Dust and polish all woodwork. * Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions. * Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents. * Clean all lamps, light fixtures and light switches; check for proper working condition. * Strip landings. * Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned. * Remove dust, grease and smears from house phones and reposition properly. * Inspect condition of planters and plants; remove debris, polish planters. * Remove dust, dirt, marks and fingerprints from doors and doorframes. * Remove stains, scuff marks, and dust from baseboards, ledges and corners. * Polish all brass surfaces. * Empty trash containers. * Remove trash; debris and cobwebs from balconies/patios. * Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas. * Report any damages or maintenance problems to the Supervisor. * Turn over any lost and found items to the Supervisor. * Ensure security of guest room access and hotel property. * Vacuum hallways. SECONDARY JOB FUNCTIONS * Turn mattress and box springs according to rotation schedule. * Assist Room Attendant as assigned. * Stock Housekeeping department supplies. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. QUALIFICATIONS Essential: * Ability to communicate in English, both verbal and written. * Ability to count. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. Desirable: * Previous experience in cleaning public buildings. * Knowledge of proper chemical handling. * Experience in Hospitality Industry in similar position. * Previous guest relations training. PHYSICAL ABILITIES Essential: * Exert physical effort in transporting up to 200 pounds. * Endure various physical movements throughout the work areas. * Reach overhead. * Ability to bend, squat, kneel, climb including stairs and reach on a daily basis. * Ability to perform tasks requiring sustained repetitive motion (for example: cleaning windows and vacuuming).

_\*\*\*This role is based at our corporate office in Memphis, TN\*\*\*_ This is your chance to be part of a Finance Team that is a critical business partner that manages all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management\. As a manager on the hotel accounting team reporting to the Director/Senior Manager, you will focus on accounting, reporting, compliance and other accounting activities related to all centralized hotels\. You will also train and supervise hotel accounting team members, as well as identify and manage improvement opportunities and special projects\. **HOW WE WILL SUPPORT YOU** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: + Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Paid parental leave for eligible Team Members, including partners and adoptive parents + Mental health resources including free counseling through our Employee Assistance Program + Paid Time Off \(PTO\) + Learn more about the rest of our benefits \(****************************************** At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\. \*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\. **HOW YOU WILL MAKE AN IMPACT** Your role is important and below are some of the fundamental job duties that make your work unique\. **What your day\-to\-day will be like:** + Hire, supervise, and evaluate Team Members and build competence with Staff Accountants, Analysts and Senior Analysts through training and mentorship\. + Coordinate cash management needs for hotels\. This includes reviewing actual and projected cash flow reporting, owner distributions, monitoring cash requirements, and working capital balances\. + Bring your strong working knowledge of the financial impact of all contracts associated with the hotels so you can assist other staff and senior management in understanding the implications of different courses of action\. + Evaluate and streamline business processes to maximize efficiency and effectiveness within the department to ensure the strategies, objectives and directives of the department are carried out\. + Collaborating on continued improvement of department processes at both the hotel and corporate level\. **How you will collaborate with others:** + Work with hotel owners, leading all aspects of owner reporting, cash management, and serving as the main Hilton accounting contact\. + Work directly with the property Directors of Finance on accounting and financial issues\. **What you will take ownership of:** + Participate in special department projects such as system conversions, new software implementation & automation, implementing process improvements and new hotel openings/conversions\. + Supports other teams during staffing gaps and provides monthly updates to Directors on project work\. + Lead monthly closing and post\-closing activities \(perform detailed financial statement variance and workpaper reviews, research and resolve issues arising throughout the closing and post\-close period, review and approve balance sheet reconciliations and wire transfers\)\. + Perform compliance duties such as the review of management and franchise agreements and the set\-up and maintenance of internal controls and SOX compliance\. **What are we looking for?** We are looking for leaders who are motivated by the opportunity to address complex challenges and contribute to meaningful outcomes\. At Hilton, we value business insight and the skill to foster strong, collaborative partnerships as essential to success\. Ideal candidates for this role will demonstrate the following attributes and skills: + Leaders who are collaborative and comfortable with mentorship, helping their team prioritize, providing feedback to leadership, and communicating results and areas for improvement- + Communicators who will positively influence Hilton's partners while communicating at all levels, both verbally and in writing\. + Leaders who take thoughtful action, operate with a cool head under time constraints, and adjusts effectively to change\. + Accountable individuals who capably handle complex and multiple tasks **WHY YOU'LL BE A GREAT FIT\!** **You have these minimum qualifications:** + Five \(5\) years of professional Accounting experience + Four \(4\) years of work experience preparing, analyzing, or auditing financial statements **It would be useful if you have:** + Bachelor's/Masters Degree in Accounting/Finance + Two \(2\) years of supervisory experience + Hospitality industry experience + CPA license **WHAT IT IS LIKE WORKING FOR HILTON** Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\\\_Accommodation\\\_and\\\_Accessibility\\\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\. **Job:** _Finance and Accounting_ **Title:** _Manager Hotel Accounting_ **Location:** _null_ **Requisition ID:** _COR015H3_ **EOE/AA/Disabled/Veterans**

Transport guests to/from assigned destinations using property vehicle. Document all trips prior to the start of and at the conclusion of each trip. Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness. Check tire pressure and fluid levels for property vehicle, and refuel as necessary. Notify appropriate personnel of any vehicle maintenance needs. Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Valid Driver's License At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

JOB OVERVIEW: Courteously and efficiently provides information for guest/visitor inquiries and coordinates all guest requests for special arrangements or services. REPORTS TO: Front Office Manager, Assistant Front Office Manager, Concierge Supervisor SUPERVISES: N/A. WORK ENVIRONMENT: Concierge Desk, hotel public areas, Concierge Lounge and service areas. Job involves working: * under variable temperature conditions (or extreme heat or cold). * under variable noise levels. * outdoors/indoors. * around fumes and/or odor hazards. * around dust and/or mite hazards. * around chemicals. KEY RELATIONSHIPS: Internal: Staff in Front Office, ResCom, IT, Catering/conference services, Housekeeping, Kitchen, Restaurants, Room Service, Engineering, Security, Sales, Accounting, Valet Parking and Executive Office. External: Hotel guests/visitors, third party vendors and local service providers. QUALIFICATIONS Essential: * High school graduate or equivalent vocational training certificate. * Fluency in English, both verbal and written. * Provide legible communication. * Compute basic arithmetic. * Minimum 18 years of age to serve alcoholic beverages. * Ability to input and access information in the property management system/computers. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with associates as part of a team. * work with minimal supervision. * maintain confidentiality of guest information, associate information and pertinent hotel data. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. 8. Provide excellent customer service and maintain a professional demeanor. Desirable: * College degree or formal training in the Hospitality Industry. * Previous experience as a concierge in a luxury market. * Knowledge in a second language. * Knowledge of local attractions, services and suppliers/vendors. * Ability to suggestively sell. PHYSICAL ABILITIES Essential: * Exert physical effort in transporting up to 75 pounds, including up and down inclines. * Ability to bend, squat, climb (including stairs) and reach 1 foot on a daily basis. * Ability to lift, move and carry approximately 25 pounds. * Remain in stationary position throughout work shift, either sitting or standing. * Ability to hear guest voices through a closed door. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Properly maintain and operate kitchen equipment. * Order and stock food items as required. * Take inventory and replenish supplies for Club Lounge service as required. * Handle hot utensils and equipment. * Maintain complete knowledge of: * all hotel features/services and hours of operation. * all hotel restaurant food concepts, menu price ranges, dress codes and ambiance. * all hotel room types, numbers/names, layouts, appointments, amenities and locations. * daily house count and expected arrivals/departures * scheduled daily group activities, names and location of meeting/banquet rooms. * local events, attractions, holiday schedules. * Obtain department keys; ensure security of such. * Meet with Supervisor/departing Concierge to review business status and follow up actions. * Access all functions of computer system in accordance with departmental specifications. Operate PMS (Property Management System) and maintain security of the system. * Set up work station with necessary supplies; maintain cleanliness throughout shift. * Legibly complete requisitions for additional supplies/materials and submit to Manager. * Maintain updated resource materials on all vendors and information to accommodate guest requests. * Review designated in-house guest list and be familiar with guests' names and room locations. * Answer department telephone within 3 rings, using correct salutations and telephone etiquette. * Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. * Promote the hotel and its outlets to guests and the local community. * Coordinate guest requests with designated vendors, which may include: * Room accommodations. * Airline reservations, changes and cancellations. * Transportation from hotel to airport and return. * Bus/train transportation. * Limousine reservations. * Car rentals. * Car repair and servicing. * Charter flights/rentals. * Babysitting services. * Banking/financial services. * Business center services/fax or telex services/mailing and delivery services. * Interpretation services. * Notary services. * Restaurant reservations, nightclub activities. * Dry cleaning, laundry, alterations, repairs. * Film processing. * Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities. * Formal wear rentals. * Flowers. * Salon appointments. * Shoe shines. * Shopping services. * Movie/theater/attraction times and information. * Sightseeing tours. * Medical services. * Religious services. * Legibly document all pertinent information in guest request log(s). Monitor and update logbook(s) throughout the shift. * Place orders for amenities and coordinate delivery of amenities to designated guest rooms. * Legibly complete dining confirmation cards and deliver to guest upon completion. * Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes. * Maintain desk supplies and all resource materials required. * Distribute all guest mail. * Assist guests needing access to Safety Deposit Boxes. * Process miscellaneous charges. * Set up, monitor, maintain and breakdown breakfast/ afternoon tea/ cocktail hour food and beverages. * Take, record and relay messages accurately, completely and legibly. * Accept and record wake-up call requests; deliver to PBX. SECONDARY JOB FUNCTIONS * Assist Front Desk and Bell Stand as assigned. * Provide guest room and hotel tours. * Legibly document maintenance needs on work orders and submit to Manager. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

* This role is based at our corporate office in Memphis, TN* This is your chance to be part of a Finance Team that is a critical business partner that manages all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. As a Senior Analyst on the RTR US Hotel Accounting team reporting to the Manager of Hotel Accounting, you will focus on overseeing a group of assigned hotels for Centralized Hotel Accounting. You will support your internal and external partners by performing accounting, reporting, compliance, budgeting, and forecasting for your dedicated hotels. HOW WE WILL SUPPORT YOU Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: * Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount * Paid parental leave for eligible Team Members, including partners and adoptive parents * Mental health resources including free counseling through our Employee Assistance Program * Paid Time Off (PTO) * Learn more about the rest of our benefits At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate. Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans. HOW YOU WILL MAKE AN IMPACT Your role is important and below are some of the fundamental job duties that make your work unique. What your day-to-day will be like: * Perform monthly closing and post-closing activities such as financial statement variance reviews, balance sheet reconciliations, and wire transfers. You will document and address any issues that arise throughout the closing and post-close period and ensure proper GAAP accounting. * Prepare cash-flow forecasts and analyze cash positions as they relate to cash needs. You will communicate with parties on any cash-related discrepancies, including providing owner reporting when requested. * Book important closing journal entries and other reports and projects completed by the outsourcing provider in compliance with proper GAAP accounting. How you will collaborate with others: * Collaborate with your manager to establish specific goals and plans to prioritize, organize and accomplish project and department goals. * Develop concerted and positive relationships with other finance and corporate departments. What projects you will take ownership of: * Run revenue and owner reporting for full and focused-service hotels and then report and explain the results to others, ensuring an understanding of the outcomes. * Research and provide support for information requests from internal departments and management. WHY YOU'LL BE A GREAT FIT You have these minimum qualifications: * Three (3) years of relevant work experience * Two (2) years of preparing, analyzing, and auditing financial statements * Two (2) years of GAAP Accounting experience, including GL, Accruals, Reconciliations, Cash Flows, Month-End Close, Budgeting, and Forecasting * Intermediate level Excel skills (including Pivot Tables and V-Lookups) It would be useful if you have: * Bachelor's Degree in Accounting or Finance * Experience with PeopleSoft * Hotel or Property Management experience WHAT IT IS LIKE WORKING FOR HILTON Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. * Always maintain positive guest relations. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. * Receive daily work assignments from Director of Engineering/Chief Engineer/General Maintenance Supervisor and review priorities and special projects. * Organize materials, tools, and equipment to perform daily assignments. * Maintain timelines and work schedule in accordance with the preventative maintenance program. * Check work orders and night report for any problems. Make rounds checking these problem areas and note any information needed or safety concerns in the hotel. * Schedule work in accordance with preventative maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office. * Perform following electrical work orders: * Replace light switches. * Reset circuit breakers. * Replace wall plug receptacles. * Replace fluorescent light ballast. * Replace electrical solenoid valve. * Replace small motors. * Use test equipment, volunteers, voltage tester, amp probe. * Perform following plumbing work orders: * Unplugged sinks, toilets, garbage disposals and drain lines. * Repair or replace valves, gate, globe, ball, and solenoid valves. * Replace washer, gaskets, vacuum breakers, and toilet seals. * Work with different types of pipes including conduit, copper, black, cast iron and pipe hangers. * Perform such Preventive Maintenance work orders: * Monitor and maintain all laundry and dry-cleaning equipment. * Monitor and maintain all kitchen equipment. * Maintain guestrooms using Rooms Preventive Maintenance Program Punch List. * Change air-conditioning filters every 3 months. * Check HVAC equipment: change filters, belts, bearings and lubricate as necessary. Also check for unusual noise or vibration, adjusting as necessary. * Change or repair locks as needed. * Check and test-run emergency generator weekly. * Perform general maintenance to guestrooms and public areas. * Assist electrician, carpenter, plumber, and painter in all phases of repair work. * Assist other engineering personnel as instructed by supervisor regarding routine and preventative maintenance. * Maintain cleanliness and organization of the work area to include: * * requisition (receipt and storage). * trash removal and clean up. * Maintain the proper use, cleaning, maintenance, and storage of all tools. * Handle chemicals for designated uses/surfaces. * Ensure security of all assigned keys. * Fluency in job-related English, both verbal and written. * Provide legible communication and directions. * Compute mathematical calculations (add, subtract, multiply and divide numbers). * Ability to: * interpret manufacturer's literature for installation, preparation, use and upkeep of various materials and products used throughout the property. * be well-organized and follow instructions. * focus attention on details. * operate high reach lifts. * prioritize tasks and comply with deadlines for work assignments. * be a clear thinker and perform well under pressure work assignments. * work and perform job functions with minimal supervision. * work cohesively with co-workers as part of a team. * understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats). * utilize communication equipment (for example: telephones, radios, and beepers). * satisfactorily communicate with guests, management, and co-workers in a courteous, empathetic, and discreet manner. In addition, be able to direct/escort guests to various facilities and functions within the hotel. * read, write and count effectively and understand diagrams. * work with chemicals. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence

based in Chicago, IL_ _\*\*\*_ As an Analyst on Hilton's Americas Marketing team \- reporting into our Manager, Hotel Level Marketing Agency Solutions- you will be part of the broader Commercial Services organization collaborating with revenue management, sales, and analytics, the core of Hilton's commercial engine, to deliver profitable growth\. Join our newly launched in\-house marketing agency, where creativity meets performance\. You'll help shape our transformation by managing multi\-channel marketing campaigns with the goal of driving commercial performance\. This strategic role blends creativity, digital marketing expertise, data\-driven execution, and hotel partnership together\. You'll manage a portfolio of hotels, improve paid media strategies, and ensure engagement in our Hotel Level Marketing Program\. **HOW WE WILL SUPPORT YOU** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: + Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Paid parental leave for eligible Team Members, including partners and adoptive parents + Mental health resources including free counseling through our Employee Assistance Program + Paid Time Off \(PTO\) + Learn more about the rest of our benefits \(****************************************** At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\. \*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\. **HOW YOU WILL MAKE AN IMPACT** Your role is important and below are some of the fundamental job duties that make your work unique\. **What your day\-to\-day will be like:** + Strategic Hotel Partner: You will be responsible for a portfolio of hotels aligned by market, serving as a marketing advisor and crafting tailored paid media marketing strategies\. + Campaign Strategy, Execution, and Optimization: You will provide budget and investment recommendations, translate commercial performance data from analytics platforms into actionable insights, and lead the strategy of multi\-channel marketing campaigns -including the execution of paid search, paid social, metasearch, and more\. **How you will collaborate with others:** + You will meet with the hotels in your assigned portfolio and communicate campaign performance, risks, and opportunities\. + You will be the central liaison between the hotel, agency partners, and Enterprise partner teams **What projects you will take ownership of:** + Program Innovation & Advocacy: Understand hotel needs and identify opportunities for program evolution **WHY YOU'LL BE A GREAT FIT** **You have these minimum qualifications:** + One \(1\) year of professional work experience in paid media + Experience in Meta and Google Ads, including campaign strategy and optimization across Search, Display, and Video, with an understanding of audience targeting, bidding strategies, and performance measurement\. + Travel 20%\. **It would be useful if you have:** + Bachelor's degree in marketing, advertising, or a related field\. + Experience working within Salesforce and Adobe Analytics + Professional certifications from Google and Meta\. + A marketing or media agency background, including hands\-on account management experience\. + Located in Chicago, IL area **WHAT IT IS LIKE WORKING FOR HILTON** Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!\. We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $55,000 \- $80,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE **Job:** _Sales and Marketing_ **Title:** _Analyst, Hotel Level Marketing \- Agency Solutions_ **Location:** _null_ **Requisition ID:** _COR015G3_ **EOE/AA/Disabled/Veterans**

* Minimum 2 years experience in plant operations. * Working knowledge of: * plant equipment. * plumbing codes. * electrical codes. * national/local fire codes. * local mechanical code. * water treatment program. * blueprints and plumbing schematics. * power and hand tools, meters, etc. as they relate to the technical trades. * Fluency in job-related English, both verbal and written. * Provide legible communication and directions. * Compute basic mathematical calculations (add, subtract, multiply and divide numbers in processing charges). * Ability to: * interpret manufacturer's literature for installation, preparation, use and upkeep of various materials and products used throughout the property. * be well organized and follow instructions. * focus attention on details. * operate high reach lifts. * prioritize tasks and comply with deadlines for work assignments. * be a clear thinker and perform well under pressure work assignments. * work and perform job functions with minimal supervision. * work cohesively with co-workers as part of a team. * maintain knowledge of proper chemical handling and disposal methods. * understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats). * operate and control electrical/mechanical equipment (for example: meters, switchgear, boilers, pumps, chillers). * work in temperature extremes. * safely always operate a motor vehicle. * utilize communication equipment (for example: telephones, radios, and beepers). * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic, and discreet manner. In addition, be able to direct/escort guests to various facilities and functions within the hotel. * interact with guests and other employees. * read, write, and count effectively and understand diagrams. * work with chemicals. * understand and operate emergency equipment (for example: fire extinguisher, wheelchairs, respirators). * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. * CFC Certified and/or licensed.

REPORTS TO: Hotel Manager, Director of Front Office, Front Office Assistant Manager, Manager on duty. SUPERVISES: Front Desk Agents, Bell/Door staff, and Concierge staff. WORK ENVIRONMENT: Front Desk and Back Office Areas, Guest Rooms and Public Areas. Job involves working: * under variable temperature conditions. * under variable noise levels. * indoors. KEY RELATIONSHIPS: Internal: Staff in Front Desk, Bell/Door, Transportation, Concierge, Reservations, Front Desk Management, Hotel Assistant Managers, Catering & Sales, Food and Beverage, Accounting, Housekeeping, Executive Offices, Security and Engineering. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels and vendors/suppliers, and Group Coordinators. QUALIFICATIONS Essential: * High school graduate or equivalent vocational training certificate, some college. * Previous experience in cashiering. * Previous experience in Hotel Management Preferred. * Fluency in English, both verbal and written. * Compute basic arithmetic, including using of percentages. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * ascertain departmental training needs and provide such training. * direct performance of staff and follow up with corrections when needed. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. 7. Input and access information in the property management system/computers/point of sales system. 8. Must have proven guest relationS skills. Desirable: * Some college or training in Hospitality Industry. * Ability to communicate in a secondary language. * Previous experience as a Front Desk Supervisor. * Ability to suggestively sell. * Previous guest relations training. * Previous experience in a Preferred Hotel. PHYSICAL ABILITIES Essential: * Remain in stationary position for extended hours throughout work shift. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge at all times of: * * all hotel features/services, hours of operation. * all room types, numbers, layout, decor, appointments and location. * all room rates, special packages and promotions. * daily house count and expected arrivals/departures. * room availability status for any given day. * scheduled in-house group activities, locations and times. * all hotel and departmental policies and procedures. * Access all functions of the computer system. * Ability to follow proper Peabody Hotel phone etiquette. * Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. * Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable regarding such. * Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. * Ensure that staff members report to work as scheduled. Document any late or absent employees. * Coordinate breaks for staff. * Assign work duties to staff. * Conduct pre-shift meeting with staff and review all information pertinent to the day's business. * Inspect grooming and attire of staff; rectify any deficiencies. * Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. * Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff, Reservations staff and Concierge staff. * Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. * Monitor communication logs and ensure that guest requests are followed up within specified amount of time, according to hotel standards. * Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys. * Monitor guest mail and ensure that it is processed according to procedures. * Monitor and ensure that express checkouts are processed through the system. * Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. * Assist staff with their job functions to ensure optimum service to guests. * Observe guest reactions and confer frequently with staff to ensure guest satisfaction. * Assist guests with reports of lost/stolen articles, following hotel policy. * Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. * Ensure security of guest room access. * Monitor and ensure that all cashiering procedures comply with Accounting policies and standards regarding: * Contracted banks. * Shortages/overages. * Late charges. * Petty cash/paid outs. * Adjustments. * Posting charges. * Making change for guests. * Cashing personal/travelers checks. * Payment methods/processing. * Settling accounts. * Closing reports. * Cashier reports. * Balancing receipts. * Dropping receipts. * Securing banks. * Review previous night's no-shows, verify and ensure billing of such. * Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures. * Assist staff with expediting problem payments. * Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or "walked" guests. * Audit surrounding area hotels daily for status of rooms, rates, discount rates and packages. Maintain current list of available locations for walk situations. * Anticipate low occupancy periods and coordinate blocking of rooms with Executive Housekeeper to maximize labor costs, deep cleaning and maintenance of rooms. * Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel. * Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room. * Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns. * Print special requests report and block according to specifications. * Balance room types daily. * Print credit check report and review status of each account. Follow up on accounts beyond approved credit limits. * Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures. * Print and review masters for departed groups; check accuracy and distribute to Accounting. * Review flag reports and follow up accordingly. * Coordinate delivery time of amenities with Room Service, ensuring timely delivery. * Review requests for late checkouts and approve according to occupancy. Communicate this information to Housekeeping. * Daily review all out-of-order rooms with respective departments to determine most current status and estimated date for return to room inventory. * Print report on discrepant rooms, research discrepancies and enter current status accordingly. * Complete an inspection of all guest room floors, public areas and restrooms daily and rectify deficiencies with respective departments. * Complete bucket check nightly. * Monitor communication logs and ensure that guest expectations and requests are fulfilled. * Maintain awareness of undesirable persons on hotel premises and escort off property. Contact Security where necessary. * Ensure all closing duties for staff are completed before staff signs out. * Conduct a ____ week formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff. * Must be effective in handling problems in the workplace, including anticipating, identifying, and solving problems as necessary * Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. * Ability to type a minimum of 30 words per minute. * Provide feedback to staff members on their performance. Handle disciplinary problems and counsel employees. * Foster and promote a cooperative working climate, maximizing productivity and employee morale. * Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. * Document pertinent information to the designated department. * Complete all paperwork and closing duties. * Review status of assignments and any follow-up action with on-coming Supervisor. SECONDARY JOB FUNCTIONS * Complete and direct scheduled inventories. * Prepare weekly forecast of revenues and labor costs. * Conduct monthly departmental meetings. * Attend designated meetings. * Interview Front Desk applicants. * Complete departmental filing. * Escort employees to the cashier room and their vehicles during specified hours. * Provide guest room tours. * Assist the Front Desk Manager with preparation of annual forecasts and rooms budget. * Assist in strategizing control of room inventory to maximize revenues. * Follow up on assignments given by Front Desk Manager. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Job Description The Hotel Housekeeping Manager ensures that cleanliness and brand standards are upheld across the property. This leadership role includes overseeing the housekeeping team, maintaining cost efficiency, and supporting a positive and productive work environment. Compensation: $40,000 Responsibilities: Monitor and manage labor productivity and department costs, adhering to budgeted guidelines. Provide training and support to team members, fostering a positive work environment. Conduct inspections of rooms and public areas to ensure adherence to quality and cleanliness standards. Respond promptly to guest concerns or requests related to housekeeping services. Oversee inventory and supply management, ensuring adequate stock levels while adhering to budget guidelines. Qualifications: Strong organizational and leadership skills with an eye for detail. Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job. Proficiency in property management systems and basic office software (e.g., Microsoft Excel, Word, Outlook). Physical ability to stand, walk, and lift up to 50 pounds as needed. About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. * Always maintain positive guest relations. * Resolve guest/associate complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. * Use correct cleaning chemicals for designated items, according to OSHA regulations. * Set up and organize workstation with designated supplies and equipment, report shortages to supervisor. Replenish as needed throughout the shift. * Check the working condition of dishwashing machine in accordance with specifications; rectify any deficiencies. * Fill the dishwashing machine with specified amounts of designated chemicals. Ensure the temperature level of each cycle is set to standard. * Organize the breakdown area for the drop off dirty wares. * Remove excess food, debris, and film from soiled wares before placing them in the dishwashing machine. * Position wares in designated racks correctly and send through dishwashing machine only when full. * Clean only designated wares in the dishwashing machine. * Remove washed wares from dishwashing machine and allow to air dry. * Inspect the cleanliness and condition of all washed wares and rewash wares not meeting standards. * Sort, stack, and store cleaned wares in designated areas. * Handle all wares carefully to prevent breakage and loss. * Change dishwashing machine water/filters and refill as specified to ensure all wares are properly cleaned. * Monitor usage of dishwashing machine and chemicals to maximize consumption of water and chemicals. * Maintain cleanliness and working condition of garbage disposal. * Breakdown and clean dishwashing machine and work areas. * Clean and sanitize pots, pans, utensils, and other kitchen equipment. * Stock Kitchen lines with designated cleaned wares, utensils, and equipment. * Clean spills in Kitchen and work areas immediately. * Use designated chemicals, supplies and equipment to clean various floor surfaces (brooms, mops, stripper, buffer, etc.). * Transport mats to the loading dock and clean. * Maintain cleanliness and organization of supply/storage closets; remove trash, wipe down shelves/counters; clean floors; remove items that do not belong and place in correct areas. * Transport garbage containers from kitchen and work areas to dumpster; empty and clean containers. Adhere to recycling regulations. * Clean garbage compactor and area as assigned. * Report any damage, maintenance problems or safety hazards to the supervisor. * Adhere to all Health Department, sanitation and safety regulations as required by the hotel. Essential: * Knowledge of job-related English, both verbal and written. * Ability to: * perform duties with attention to detail, speed, accuracy, and follow-through. * follow directions. * adapt to meet priority changes of workflow or requirements. * operate designated machinery. * satisfactorily communicate with guests, management, and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence.

ESSENTIAL JOB FUNCTIONS Maintain complete knowledge of and comply with all departmental and hotel policies, service procedures and standards. Maintain standards in compliance with AAA, Mobil and Preferred Hotels. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate and remain aware of guests' needs; respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Utilize Critical Moments of Service if applicable. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of: * all liquor brands, beers and non-alcoholic selections available in restaurant. * the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. * designated glassware and garnishes for drinks. * all menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices. * daily menu specials, 86'd items. * dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code and manual system procedures. * daily house count, arrivals/departures, VIPs. * scheduled in-house group activities, locations and times. Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Check storage areas for proper supplies, organization and cleanliness. Instruct designated associate to rectify any cleanliness/organization deficiencies. Establish par levels for food and beverage supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. Requisition linens required for business and assign associate to transport such to the Restaurant. Meet with the Chef to review daily specials and 86'd items; update special board throughout shift. Ensure that associates are aware of changes. Periodically check with the Front Desk to review updates on house count and arrivals. Assist in preparing weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Ensure that staff members report to work as scheduled. Document any late or absent associates. Coordinate breaks for staff. Document any call offs or no shows in log. Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Monitor the preparation of station assignments and side work, ensuring compliance to departmental standards. Conduct pre-shift meeting with staff and review all information pertinent to the day's business. Inspect grooming and attire of staff; rectify any deficiencies. Inspect, plan and ensure that all materials, equipment and service carts are in complete readiness for service; rectify deficiencies with respective associate. Document counseling as necessary. Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective associate. Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective associate. Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective associate to rectify deficiencies. Ensure that the Host(ess) stand is clean, organized and stocked with designated supplies. Review the reservation book, pre-assigned designated tables and follow up on all special requests. Ensure that specified amount of menus and wine lists are available and in good condition for each meal period. Ensure that daily specials are inserted into each menu. Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization. Greet and escort guests to their tables according to departmental procedures. Ensure that tables are seated to best service the guests. Anticipate heavy business times and organize procedures to handle extended waiting lines. Check the status of all orders and ensure that they are delivered within designated timelines. Monitor and ensure that all tables are cleared and reset according to department procedures. Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas. Assist associates with their job functions to ensure optimum service to guests. Answer telephone according to Peabody Service Excellence practices. Handle void checks in accordance with Accounting procedures. Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Accounting standards. Issue manual checks when the system is down and ensure accountability of such. Run system closing reports and ensure that all servers' checks are closed before they sign out. Ensure all closing duties are completed before associates sign out. Provide feedback to associates on their performance. Handle disciplinary problems and counsel associates according to hotel standards. Document counseling as necessary. Foster and promote a cooperative working climate, maximizing productivity and associate morale. Prepare and submit daily/weekly payroll and tip distribution records. Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. Document pertinent information in department log book. Complete all paperwork and closing duties in accordance with departmental standards. Review status of assignments and any follow-up action with on-coming supervisor. Responsible for interacting and receiving feedback from guests. Keep communications open with in the department on all levels. Assist in keeping a professional and respectful workplace. Responsible for training and development of associates. Prepare and administer timely Performance Evaluations according to hotel standards. SECONDARY JOB FUNCTIONS * Assist with monthly departmental meetings. * Attend designated meetings, menu and wine tastings. * Expedite on floor or in Kitchen as business demands. * Update POS menu changes. * Take, record and confirm restaurant reservations/cancellations in accordance with departmental standards. * Access all functions of the POS system in accordance to specifications. Restock journal tape and change ribbons as needed. * Assist in updating wine list and vintages. QUALIFICATIONS Essential: * High school graduate or equivalent vocational training certificate, some college. * Minimum 18 years of age to serve alcoholic beverages. * 3-5 years experience as an Assistant Manager/Supervisor, preferably in a high volume, fast-paced and upscale restaurant. * Knowledge of various food service styles (i.e., French service, Russian service, Butler style service). * Knowledge of proper wine service. * Fluency in English, both verbal and written. * Provide legible communication. * Must be certified in Manager ServSafe food handling. * Must be certified in TIPS Training alcohol awareness within 60 days of employment. * Must be certified in TRAC training and compliance. * Compute basic arithmetic. * Basic computer skills: Word, Excel and Email. * Knowledge of food and beverage cost controls. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with associates as part of a team. * work without direct supervision. * maintain confidentiality of guest and associate information and pertinent hotel data. * ascertain departmental training needs and provide such training. * direct performance of associates and follow up with corrections when needed. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. 15. Ability to comprehend P & L and budget reports and write commentary. Desirable: * College degree or equivalent. * Previous experience in cashiering/order taking and food service. * Certification of previous training in liquor, wine and food service. * Previous culinary training. * Certification in CPR and First Aid * Ability to input and access information in the property management system/computers. * Previous guest relations training.

REPORTS TO: Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager. SUPERVISES: Room Attendants, Housepersons. WORK ENVIRONMENT: Guest rooms, guest and service corridors, stairwells, service areas, linen closets, Housekeeping office. Job involves working: * under variable temperature conditions. * under variable noise levels. * indoors. * around fumes and/or odor hazards. * around dust and/or mite hazards. * around chemicals. * around bio-hazards. KEY RELATIONSHIPS: Internal: Staff in Housekeeping, Laundry/Dry Cleaning, Uniform Room, Engineering, Front Desk, Security, Warehouse, Room Service and Banquet Set-up. External: Hotel guests/visitors/vendors/service companies. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Verify room status on AM report; report discrepant rooms; prioritize and update status of check-out rooms. * Prepare and distribute special assignment sheets to assigned staff and review priorities. * Communicate additions or changes to the assignment sheets as they arise throughout the shift. * Update room status after approving cleanliness and condition in accordance with departmental standards. * Check vacant rooms, verify status and update status of discrepant rooms throughout the shift. * Check DND rooms and verify status. * "Mark" dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies. * Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. * Conduct training of staff as assigned. * Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees. * Document pertinent information in department log book. * Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor. * Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards. SECONDARY JOB FUNCTIONS * Assist in other areas of Housekeeping as assigned. * Attend designated meetings. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. QUALIFICATIONS Essential: * 1 year experience as a trainer in housekeeping related areas. * Knowledge of proper cleaning techniques, requirements and use of equipment. * Knowledge of proper chemical handling. * High school graduate. * Fluency in English, both verbal and written. * Compute mathematical calculations. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * ascertain departmental training needs and provide such training. * direct performance of staff and follow up with corrections when needed. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. Desirable: * Ability to work with multinational and diverse workforce. * Previous guest relations training. * Ability to input and access information in the property management system/computers. PHYSICAL ABILITIES Essential: * Exert physical effort in transporting 50 to 75 pounds. * Endure various physical movements throughout the work areas. * Reach overhead. * Stand/walk for prolonged periods of time. * Bend, squat, kneel and reach on a continuous and daily basis. * Lift and carry approximately 50 pounds. * Push/pull approximately 75 pounds. * Hear guest voices behind a closed door. * Utilize basic telephone system to communicate daily activities.

REPORTS TO: Executive Chef/Sous Chef, Main Kitchen Banquet Chef, Room Service Captains/Manager SUPERVISES: N/A. WORK ENVIRONMENT: Room Service Kitchen, Outlet Kitchens, Stewarding areas. Job involves working: * under variable temperature conditions (or extreme heat or cold). * under variable noise levels. * outdoors/indoors. * around fumes and/or odor hazards. * around dust and/or mite hazards. * around chemicals. KEY RELATIONSHIPS: Internal: Staff in Room Service Kitchen, Room Service Cashiers and Servers, Stewarding, F&B Service, Storeroom and Engineering. External: Hotel guests/visitors, Food Vendors, Equipment Repair Company personnel, Health Department inspectors. ESSENTIAL JOB FUNCTIONS * Maintain and strictly abide by state sanitation/health regulations and The Peabody Memphis requirements. * Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. * Maintain complete knowledge of and comply with all departmental policies and procedures. * Meet with Chef/Sous Chef to review assignments, anticipated business levels, changes and other information pertinent to the job performance. * Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the department's standards and delegate tasks to correct these situations. * Complete opening duties: * Set up workstation with required mis en place, tools, equipment and supplies according to standards. * Inspect the cleanliness and working condition of all tools, equipment and supplies. Ensure everything complies with standards. * Check production schedule and pars. * Establish priority items for the day. * Inform the Sous Chef of any supplies that need to be requisitioned for the day's tasks. * Transport supplies from the storeroom and stock in designated areas. * Inspect the cleanliness and organization of the line and workstations; rectify any deficiencies. Maintain throughout the shift. * Start prep work and production of items needed for the day. * Select, clean and prepare fruits and vegetables. * Produce salads, fruit/vegetable/cheese/meat mirrors, trays and centerpieces for Banquets and buffets. Display items attractively and to specified requirements. * Prepare amenity orders for Room Service in accordance with specified requirements and club standards. * Check HSI printer at the workstation; ensure that it is in working order and there is enough paper available for the shift. * Prepare and produce menu items in designated F&B outlets. * Prepare all dishes following recipes and yield guides, according to department standards. * Inform the Sous Chef of any shortages before the item runs out. * Assist wherever required to ensure optimum service to guests. * Communicate any assistance needed during busy periods to the Sous Chef to ensure optimum service to guests. * Inform Sous Chef of any excess items that can be used in daily specials or elsewhere. * Maintain production charts according to departmental standards. * Maintain proper storage procedures as specified by Health Department and TPO requirements. * Minimize waste and maintain controls to attain forecasted food cost. * Disinfect and sanitize cutting boards and worktables. * Transport empty, dirty pots and pans to the pot wash station. * Direct and assist Stewards in order to make clean up a more efficient process. * Breakdown work station and complete closing duties according to department standards: * Return all food items to the proper storage areas. * Rotate all returned product. * Wrap, cover, label and date all items being put away. * Straighten up and organize all storage areas. * Clean up and wipe down food prep areas, reach-ins/walk-ins and shelves. * Return all unused and clean utensils/equipment to the specified locations. * Ice down hot items from the steam table to HACCP specification. * Turn off all equipment not needed for the next shift. * Restock items that were depleted during the shift. * Ensure all assignments are completed before signing out. * Review status of work and follow-up actions required with the Sous Chef before leaving. * Document pertinent information in logbook. * Successfully complete the training/certification process. SECONDARY JOB FUNCTIONS * Assist with inventories as scheduled. * Assist in plating up Banquet meals as assigned. * Follow maintenance program and cleaning schedule. * Perform duties in other areas of Kitchen as assigned. * Work at off-premise functions. * Research new menu items. * Attend designated meetings. QUALIFICATIONS Essential: * 2 years experience as a Cook at a 4-5 star hotel or restaurant. * Food handling certificate. * Compute basic arithmetic. * Provide legible communication. * Comprehend and follow recipes. * Fluency in English. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * maintain confidentiality of guest information and pertinent hotel data. * satisfactorily communicate in English with guests, co-workers and management in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * uphold and exemplify Peabody Service Excellence. * work well under pressure, meeting production schedules and timelines for guests' food orders. * maintain good coordination. * transport cases of received goods to the work station; pots and pans of food from storage/prep areas to the serving line. * work an 8 hour shift in hot, noisy and sometimes close conditions. * work with all products and food ingredients involved. * use all senses to ensure quality standards are met. * differentiate dates. * operate, clean and maintain all equipment required in job functions. * plan and produce centerpiece displays and banquet trays. * comprehend and follow recipes. * expand and condense recipes. * perform job functions with minimal supervision. * work cohesively with co-workers as part of a team. Desirable: * High school graduate or equivalent vocational training certificate. * Fluency in a second language, preferably Spanish. * Sanitation certificate. * Expand and condense recipes. * Previous guest relations training. * Artistic talent. PHYSICAL ABILITIES Essential: * Exert physical effort in transporting 50 - 100 pounds. * Endure various physical movements throughout the work areas. * Reach 6 feet. * Remain in stationary position for 2-3 hours throughout work shift. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

REPORTS TO: Director of Front Office, Front Office Assistant Manager, Rooms Controller, Manager on Duty. SUPERVISES: N/A. WORK ENVIRONMENT: Front Desk and Back Office Areas, Guest Rooms and all Public Areas. Job involves working: * under variable temperature conditions. * under variable noise levels. * indoors. KEY RELATIONSHIPS: Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering and Security. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel other hotels, Group Coordinators. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge at all times of: * all hotel features/services, hours of operation. * all room types, numbers, layout, decor, appointments and location. * all room rates, special packages and promotions. * daily house count and expected arrivals/departures. * room availability status for any given day. * scheduled daily group activities. * Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. * Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats). * Ability to adhere to the Peabody Hotel Standards, Mobil Standards, AAA Standards, and Preferred Standards. * Meet with Supervisor to review daily assignments and priorities. * Meet with departing Front Desk Agent to review business status and follow up items. * Access all functions of computer system. * Ability to type a minimum of 30 words per minute. * Ability to focus on attention to detail. * Ability to work well under pressure. * Ability to sustain direct contacts with the public; must establish high degree of customer service, (smile, eye contact, positive person presentation, etc.) and high volume interaction with guest and staff. * Ensure and adhere to the VIP procedures. * Attend and participate departmental/hotel meetings and line-ups. * Set up workstation with necessary supplies. * Follow proper Peabody phone etiquette. * Promote positive guest relations to all individuals approaching the Front Desk. * Process all guest check-ins. * Confirm reservations in system and review all noted information. * For guests without a reservation, sell the room type agreed upon. * Register guest in the computer and generate a registration card. * Verify registration card information with the guest. * Obtain back-up information for guest's credit/payment method and input into system; collect cash when designated. * Assign room to guest(s). * Advise guests of any messages, mail, faxes, etc. received for them. * Inform guests of room safe and club floor key access. * Communicate services and amenities of the hotel to guests. * Obtain proper identification for tax-exempt guests and attach copy to registration card. * Direct Bell Person to escort guests and transport their luggage to the room. * Maintain guest history files on all guests. * Communicate VIP arrivals to designated personnel for escort and delivery of amenities. * Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp). * File registration cards by room number. * File vouchers and tax exempt forms in designated area. * Be aware of the business levels and particular groups, repeat guests, and VIP's in house. * Accommodate room changes. * Document all guest requests, complaints or problems. * Take, record and relay messages accurately, completely and legibly. * Offer detailed information on the voice mail system to callers and guests wishing to leave a message. * Accept and record wake-up call requests; deliver to PBX. * Issue safe deposit boxes to guests and ensure security of keys. * Distribute all guest and department mail. * Monitor, send and distribute guest faxes. * Document and confirm reservations and cancellations. * Block rooms in computer and follow through on designated requirements. * Pre-register designated guests and prepare key packets. * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). * Generate, print and distribute daily and weekly reports. * Resolve discrepancies on the room status report with Housekeeping. * Match the bucket check to in-house guest ledger report; report discrepancies to Manager. * Process all checkouts. * Resolve any late charges. * Present folio to guest and resolve any disputed charges. * Settle guest accounts. * Retrieve guest room key from guest. * Solicit guest comments on their stay. * Process express checkouts. * Handle requests for late checkouts. * Conduct group check-ins/outs. * Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. * File guest room keys and ensure the safe keeping of keys at the Front Desk. * Adhere to all cashiering procedures: * Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. * Make change for guests. * Cash guests' personal checks/travelers checks. * Post charges. * Run closing reports. * Count and secure bank. * Complete designated cashier reports. * Balance receipts. * Drop receipts. * Document pertinent information to designated departments. QUALIFICATIONS Essential: * High school graduate or equivalent vocational training certificate. * Compute basic arithmetic, including the use of percentages. * Fluent in English, both verbal and written. * Provide legible communication and directions. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * input and access information in the property management system/computers/point of sales system. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. Desirable: * Some college or training in Hospitality Industry. * Previous experience as Front Desk Agent. * Previous cashiering experience. * Ability to communicate in other languages * Ability to suggestively sell. * Previous experience in a Preferred Hotel. * Previous guest relations training. PHYSICAL ABILITIES Essential: * Endure various physical movements throughout the work areas. * Remain in stationary position for extended periods of time. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Essential: * High school graduate or equivalent vocational training certificate, some college. * Minimum 18 years of age to serve alcoholic beverages. * 3-5 years experience as an Assistant Restaurant Manager/Supervisor, preferably in a fine dining * Knowledge of various food service styles (i.e., French service, Russian service, Butler style service). * Fluency in English both verbal and written. Ability to provide legible communication. * Compute basic arithmetic. * Knowledge of food and beverage cost controls. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with associates as part of a team. * work without direct supervision. * maintain confidentiality of guest and associate information and pertinent hotel data. * ascertain departmental training needs and provide such training. * direct performance of associates and follow up with corrections when needed. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. * Ability to comprehend P & L and budget reports and write commentary. Desirable: * College degree. * Previous experience in cashiering/order taking and food service. * Certification of previous training in liquor, wine and food service. * Previous culinary training. * Certification in CPR and First Aid. * Ability to suggestively sell. * Ability to input and access information in the property management system/computers. * Previous guest relations training. PHYSICAL ABILITIES Essential: * Exert physical effort in transporting restaurant equipment and supplies up to 50 pounds to and from outlet operations. * Ability to move freely within food outlet area. * Ability to reach overhead areas (with or without step ladder). * Ability to stand and walk continuously for an entire shift. * Ability to bend and squat freely. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental and hotel policies, service procedures and standards. Maintain standards in compliance with AAA, Mobil and Preferred. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipation and awareness of guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately. * Resolve guest complaints, ensuring guest satisfaction. Utilize Critical Moments of Service if applicable. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge of: * all liquor brands, beers and non-alcoholic selections available in restaurant. * the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. * designated glassware and garnishes for drinks. * all menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices. * daily menu specials, discontinued items. * dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code, and manual system procedures. * daily house count, arrivals/departures, VIPs. * scheduled in-house group activities, locations and times. * Maintain complete knowledge of, and strictly abide by, state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. * Check storage areas for proper supplies, organization and cleanliness. Instruct designated associate to rectify any cleanliness/organization deficiencies. * Establish par levels for food and beverage supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. * Requisition linens/skirting required for business and assign associate to transport such to the Restaurant. * Check stock of wines/champagnes and order shortages noted. Ensure wines are received, properly stored and kept secured. * Review sales for previous day; resolve discrepancies with Accounting. Track revenue against budget. * Meet with the Chef to review daily specials and discontinued items; update special board throughout shift. Ensure that associates are aware of changes. * Periodically check with the Front Desk to review updates on house count and arrivals. * Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. * Ensure that staff reports to work as scheduled. Document any late or absent associates. * Coordinate breaks for staff. * Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. * Monitor the preparation of station assignments and side work, ensuring compliance to departmental standards. * Conduct pre-shift meeting with staff and review all information pertinent to the day's business. * Inspect grooming and attire of staff; rectify any deficiencies. * Inspect, plan and ensure that all materials, equipment and service carts are in complete readiness for service; rectify deficiencies with respective associate. Document counseling as necessary. * Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective associate. * Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective associate. * Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective associate to rectify deficiencies. * Ensure that the Host(ess) stand is clean, organized and stocked with designated supplies. * Review the reservation book, pre-assigned designated tables and follow up on all special requests. * Ensure that specified amount of menus and wine lists are available and in good condition for each meal period. Ensure that daily specials are inserted into each menu. * Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization. * Greet and escort guests to their tables according to departmental procedures. Ensure that tables are seated to best service the guests. * Anticipate heavy business times and organize procedures to handle extended waiting lines. * Check the status of all orders and ensure that they are delivered within designated timelines. * Monitor and ensure that all tables are cleared and reset according to department procedures. * Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas. * Assist associates with their job functions to ensure optimum service to guests. * Answer telephone according to Peabody Service Excellence practices. * Take, record and confirm restaurant reservations/cancellations in accordance with departmental standards. * Access all functions of the POS system in accordance to specifications. Restock journal tape and change ribbons as needed. * Handle void checks in accordance with Accounting procedures. * Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Accounting standards. * Issue manual checks when the system is down and ensure accountability of such. * Run system-closing reports and ensure that all servers' checks are closed before they sign out. * Ensure all closing duties are completed before associates sign out. * Provide feedback to associates on their performance. Handle disciplinary problems and counsel associates according to hotel standards. Document counseling as necessary. * Foster and promote a cooperative working climate, maximizing productivity and associate morale. * Respond to all pages by beeper promptly. * Prepare and submit daily/weekly payroll and tip distribution records. * Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. * Document pertinent information in department log book. * Complete all paperwork and closing duties in accordance with departmental standards. * Review status of assignments and any follow-up action with on-coming supervisor. * Responsible for interacting and receiving feedback from guests. * Responsible for training and development of associates. * Must be certified in Manager ServSafe food handling. * Must be certified in TIPS Training alcohol awareness within 60 days of employment. * Must be certified in TRAC training and compliance. * Prepare and administer timely performance evaluations according to hotel standards. * Prepare weekly cost analysis. * Update wine list and vintages. SECONDARY JOB FUNCTIONS * Complete and direct scheduled inventories. * Conduct monthly departmental meetings. * Attend designated meetings, menu and wine tastings. * Interview applicants. * Expedite on floor or in Kitchen as business demands. * Complete departmental filing. * Update POS menu changes. * Order flowers from approved supplier.

REPORTS TO: Director of Banquets, Banquet Manager, Banquet Captain. SUPERVISES: N/A. WORK ENVIRONMENT: Banquet function areas, meeting rooms and service areas. Job involves working: * under variable temperature conditions. * under variable noise levels. * outdoors/indoors. * around chemicals. KEY RELATIONSHIPS: Internal: Staff in Banquets, Banquet Set Up, Beverage, Bar, Kitchen, Stewarding, Catering/Convention Services, Storeroom, Audio Visual Innovations, Laundry, Engineering. External: Banquet guests/visitors, Banquet Vendor associates (i.e., florists), Equipment Repair associates, Trade show/Exposition Set Up associates. QUALIFICATIONS Essential: * Minimum of 18 years of age to serve alcoholic beverages. * TIPS Training within 60 days of employment. * Fluency in English, both verbal and written. * Provide legible communication. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * uphold and exemplify Peabody Service Excellence. 6. Knowledge of various food service styles (i.e., French service, Russian service, Butler style service). Desirable: * High school graduate or equivalent vocational training certificate. * 1 year experience as a Banquet Food Server. * Certification of previous training in liquor, wine and food service. * Knowledge of specific room set-up styles. * Fluency in a foreign language, preferably Spanish. * Certification in an alcoholic awareness program. * Ability to suggestively sell. * Previous guest relations training. PHYSICAL ABILITIES Essential: 1. Ability to stand and walk for prolonged periods of time. 2. Ability to lift, carry and store in overhead areas approximately 30 pounds. 3. Ability to bend, squat and reach on a constant basis. 4. Ability to lift and carry a server tray weighing approximately 50 pounds in the overhand style of service. 5. Ability to push and/or pull carts weighing approximately 200 pounds. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge of service requirements for assigned function: * Pre-function side work. * Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation. * Particular characteristics/description of wines/champagne ordered. * Prices for specified bar selections on cash bars. * Station assignment and table set-up. * Group name, type of function and expected attendance. * Scheduled hours of service. * Special requests/arrangements. * Order of service, traffic flow in room. * VIPs * Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. * Complete pre-function side work: * Check quality and amount of all stock and supplies using checklist. * Transport all necessary supplies from Storeroom to service area. * Fold napkins, set linen/skirting on tables. * Set tables according to service standards. * Set up all condiments (butter, jellies, cream, and juices) and beverages (non-alcoholic). * Ensure a sufficient supply of all silverware, glassware and chinaware for service. * Prepare all cold food items as assigned by the Supervisor. * Check cleanliness and condition of assigned station and service areas; rectify any deficiency. Set up side station as assigned by Supervisor. * Greet guests as they arrive and assist them with seating at tables. * Take guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. * Record order of guest following departmental service procedures. * Legibly document orders when necessary or collect tickets when specified. * Retrieve alcoholic beverage items from bar and serve to guest. * Open and serve wine/champagne bottles. * Make all varieties of coffee. * Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements. * Clear each course following procedures. * Remove all tabletop items, linen and equipment from the function room as designated by function requirements. * Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements. * Complete closing side duties: * Breakdown all goods as specified. * Clean all equipment as assigned. * Restock items for next service. * Properly store all reusable goods. * Remove all dirty linen and transport to Laundry. * Stock all condiments. * Secure storage areas. * Adhere to payment, cash handling and credit policies/procedures. * Must be certified in TIPS Training within 60 days of employment. SECONDARY JOB FUNCTIONS 1. Follow maintenance program and cleaning schedule. 2. Assist on other functions as assigned. 3. Assist Banquet Set Up Housepersons with room set-ups as assigned. 4. Legibly document maintenance needs on work orders and submit to Manager. 5. Attend meetings as scheduled. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.