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Hyatt Hotels jobs in San Jose, CA

- 420 jobs
  • Room Attendant-Housekeeping

    Hyatt Hotels Corp 4.6company rating

    Hyatt Hotels Corp job in Santa Clara, CA

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Room Attendant is responsible for maintaining the cleanliness of the guest rooms assigned. Previous cleaning experience as well as the ability to communicate to guests preferred. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.
    $39k-48k yearly est. 8d ago
  • Area Front Office Manager

    Hyatt Hotels Corp 4.6company rating

    Hyatt Hotels Corp job in Mountain View, CA

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel General Manager. The Area Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This is a multiproperty position, overseeing the Wild Palms Hotel (Sunnyvale) and the Hotel Avante (Mountain View). Duties include: * Responsible for short and long term planning and the management of the hotel's Front Office operations * Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans * Maintain guest room inventory * Coach and counsel employees to reflect Hyatt Service Standards and Procedures * Perform all tasks of a Front Office Staff as needed to facilitate service * Ensure all operations and cash handling are done per policies and procedures * Maintain excellent communication with the housekeeping department * Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas * Analyze, investigate, and resolve guest complaints * Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables * Insures proper staffing levels for customer service goals * Coach and counsel employees to reflect Hyatt service standards and procedures The salary range for this position is $95,000 to $110,000, which is the range that Wild Palms Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
    $95k-110k yearly 7d ago
  • Senior Sales Manager - Hilton San Jose

    Hilton 4.5company rating

    San Jose, CA job

    The beautiful Hilton San Jose is seeking a Senior Sales Manager to join the team and lead the Corporate Group Market! This is an incredible opportunity to work alongside an outstanding Director of Sales and a highly collaborative, supportive team. As a Senior Sales Manager, you will be responsible for securing groups and conventions by building strong relationships and delivering strategic sales results. We're looking for dynamic, well-rounded, business-minded sales professionals who are ready to make an impact at Hilton. The annual base salary for this position will be $85,000-$95,000 (+ bonus/incentive program) based on experience. What will I be doing? The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. Specifically, you would be responsible for performing the following tasks to the highest standards: Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals. Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams. Develop a business strategy by analyzing historical, current and future hotel and market trends, and implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals. This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate, and secure new revenue for the hotel. Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy. Negotiations - Understand the customer and the business leaders' expectations. Adapt to a changing mark. What are we looking for? 2+ years within hotel sales Corporate Group sales experience preferred Working knowledge of Delphi is highly preferred. Convention Hotel background is preferred Sales Incentive Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Medical Insurance Coverage Options - for you and your family. Able to enroll after 90 days of employment Vision, dental, life and disability insurance Mental Health Resources Best-in-Class Paid Time Off (PTO) - you can accrue up to 144 hours of PTO in your first year of employment. Go Hilton travel discount program: 100 nights of discounted travel per calendar year Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay. Career growth and development Team Member Resource Groups Recognition and rewards programs Access to your pay when you need it through DailyPay Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Inclusive family-building and fertility benefits Expanded bereavement leave. Adoption Assistance program Complimentary Team Member Lunch Discounted dry cleaning on work attire #LI-JW1
    $85k-95k yearly 7d ago
  • Evening Busperson (Part Time)

    Hilton Worldwide 4.5company rating

    Burlingame, CA job

    What will I be doing? As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc. * Ensure tableware is in good and working condition and report any defects for repair * Stock, maintain and clean designated food station(s) * Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc. * Retrieve and transport dirty tableware to dishwashing area * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Transports all dirty tableware to dishwashing area for proper cleaning. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Compensation The pay range for this position is $18 - 20/hour and is based on applicable and specialized experience and location.
    $18-20 hourly 2d ago
  • Guest Experience Expert

    Marriott International 4.6company rating

    Half Moon Bay, CA job

    Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $39k-67k yearly est. 15d ago
  • Handy Person, Property Operations - Hilton San Francisco Union Square

    Hilton 4.5company rating

    San Francisco, CA job

    EOE/AA/Disabled/Veterans Hilton San Francisco Union Square is currently seeking a Handy Person, Property Operations. This is the perfect opportunity to join one of the best Engineering teams in the business! We have 1024 rooms and 32 floors in downtown San Francisco, and we offer some of the best views through bay with floor to ceiling windows. This role will be responsible for maintaining the hotels exterior areas making sure all areas are clean, clear, and free of debris. This position is also responsible for picking up and emptying all trash receptacles and keeping trash chutes and designated areas clean and clear while following all necessary safety guidelines and procedures outlined by the hotel. Shift Pattern\: AM/PM (to include weekends and holidays) Pay: Probationary Rate\: $25.58 per hour, Full Rate\: $34.10 per hour The ideal candidate: Must be able to drive a forklift, sweeper, and scrubber. Must be able to grasp, lift and carry items at least 70 pounds. Must be able to push and/or pull at least 500 pounds. Ability to climb and perform tasks on a ladder. Ability to maneuver and work in tight spaces. Able to perform tasks while bending, kneeling, stretching, and standing. What will I be doing? A Handyperson is responsible for maintaining the hotels exterior areas making sure all areas are clean, clear, and free of debris. This position is also responsible for picking up and emptying all trash receptacles and keeping trash chutes and designated areas clean and clear while following all necessary safety guidelines and procedures outlined by the hotel. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company. Pick up supplies for the department Receiving incoming supplies Help clean up in an emergency What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
    $25.6-34.1 hourly Auto-Apply 53d ago
  • Residences Concierge (Part Time Overnight)

    Marriott International 4.6company rating

    Hillsborough, CA job

    Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None MIRJ At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $40k-69k yearly est. 20d ago
  • Sales and Events Coordinator

    Hyatt Hotels Corp 4.6company rating

    Hyatt Hotels Corp job in Burlingame, CA

    Do you love bringing people together? Thrive on helping others stay organized, energized, and ready to shine? At Hyatt, we're looking for a Sales & Events Coordinator who's enthusiastic, detail-oriented, and excited to play a key role in creating memorable guest experiences! This isn't your average admin role-it's your chance to work behind the scenes on events, support a high-performing sales team, and grow your hospitality career with a company known globally for its warmth, culture, and commitment to people. At Hyatt, we care for people so they can be their best-and that includes supporting your growth, creativity, and well-being. As part of our Sales & Events team, you'll enjoy: * A welcoming, collaborative team that celebrates wins together * Opportunities to learn event planning, sales operations, and hotel systems * Exposure to exciting meetings, weddings, corporate events, and VIP clients * Global travel perks, hotel discounts, wellness benefits, and career pathways * A workplace where your personality and ideas are always valued * This is where your hospitality career can truly flourish. What You'll Do * As our Sales & Events Coordinator, you're the organizational heartbeat of the team. You'll help bring ideas to life by: * Supporting Sales * Preparing proposals, contracts, presentations, and client communications * Managing calendars, appointments, group blocks, and follow-up tasks * Maintaining sales reports, databases, and revenue tracking tools * Assisting with client site tours and hospitality moments * Supporting Events * Coordinating event details, timelines, and internal communications * Assisting with banquet event orders (BEOs) and function sheets * Helping organize pre- and post-event meetings * Providing administrative support to ensure events run smoothly * Creating polished, professional documents and collateral * Jumping in wherever needed-because great events and great teamwork require flexibility You'll shine in this role if you: * Love staying organized and thrive in a fast-paced environment * Are energized by interacting with guests, clients, and team members * Are a strong communicator with a friendly, professional demeanor * Enjoy creating structure and helping others stay at their best * Bring creativity and a "let's make it happen" attitude to your work * Have administrative or hospitality experience (a bonus, but we'll train the right superstar!) Ready to Start Your Hyatt Story? If you're excited to join a company where people, culture, and possibility come first, we'd love to meet you. Bring your enthusiasm, curiosity, and passion for hospitality-and we'll help you build a career full of growth, creativity, and memorable moments. Apply today and discover why Hyatt is consistently recognized as one of the world's best places to work. The hourly rate for this position is $30.00. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.
    $30 hourly 20h ago
  • Bellperson - Juniper Hotel Cupertino, Curio Collection by Hilton

    Hilton Worldwide 4.5company rating

    Cupertino, CA job

    The Juniper Hotel Cupertino is looking for its next Bellperson to join the team! Our property has 224 guest rooms, about 11 miles west of downtown San Jose, and brings a modern boutique atmosphere to Silicon Valley. The hotel is less than 20 minutes from Levi's Stadium and San Jose Airport. Our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, we offer free meals during shifts and free parking onsite! The ideal candidate will possess: * A minimum of (6) months of customer service experience. * The ability to effectively communicate in English. * The ability to work a flexible schedule that includes nights, weekends, and holidays. * Capability of driving a shuttle van and possess a clean driving record. * Previous hotel experience is a PLUS!! Shift Pattern: Full-Time Shift: 3:00pm - 11:00pm Hourly Rate: $19.99 per hour The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: * Access to your pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental Health Resources * Best-in-Class Paid Time Off (PTO) * Go Hilton travel discount program * Supportive parental leave * Matching 401(k) * Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount * Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) * Career growth and development * Team Member Resource Groups * Recognition and rewards programs What will I be doing? As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet and escort arriving and departing guests to and from their accommodations. * Retrieve and transport guest luggage. * Inspect guest rooms and acquaint guests with these rooms and their features. * Respond to guest inquiries and requests in a timely, friendly and efficient manner. * Organize and store luggage, as needed, according to guidelines. * Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments. * Ensure messages and faxes are regularly delivered throughout the day. * Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed. * Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed. * Assist in the maintenance, appearance, and functionality of equipment. * Provide valet parking services. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
    $20 hourly 5d ago
  • Steward

    Marriott Hotels Resorts 4.6company rating

    San Francisco, CA job

    Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $30k-40k yearly est. Auto-Apply 55d ago
  • Director of Housekeeping - Signia by Hilton San Jose

    Hilton 4.5company rating

    San Jose, CA job

    What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. Salary Range\: $125,000 - $135,000 based on applicable experience #LI-JB Signia by Hilton San Jose is seeking a dynamic and experienced Director of Housekeeping to lead our housekeeping operations with excellence and precision. As a key member of our leadership team, you will play a pivotal role in delivering world-class guest experiences through impeccable cleanliness, attention to detail, and team empowerment. This is an exciting opportunity to shape the standards of luxury hospitality in the heart of Silicon Valley. This role is responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Director of Housekeeping, you would be responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Recruit, interview and train team members Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments EOE/AA/Disabled/Veterans
    $125k-135k yearly Auto-Apply 53d ago
  • Operations Supervisor (Full-Time)

    Hyatt Hotels Corp 4.6company rating

    Hyatt Hotels Corp job in San Francisco, CA

    The Laurel Inn, located in San Francisco's prestigious Pacific Heights neighborhood, featuring spacious rooms in an ideal location near the historic 1,500-acre Presidio National Park & Tunnel Tops. As part of the JdV by Hyatt brand, we invite a community for the spirited, the light-hearted and the young-at-heart. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling and payroll. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest & colleague experience. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. This is a Full-Time hourly role with a rate of $35.00. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity national origin, disability or protected veteran status. This is not your typical career opportunity. This is the Hyatt Touch.
    $35 hourly 8d ago
  • Talent & Culture Manager

    Rosewood Hotels & Resorts 4.7company rating

    Menlo Park, CA job

    Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION: The T&C Manager is responsible for providing guidance and support to the organization in all functional areas of responsibility to include, but not limited to, talent management, employee relations, performance evaluations, training, and accurate record keeping. This position is responsible for supporting and assisting the Director of Human Resources and maintaining a service and management philosophy which serves as a guide to respective associates, in accordance with hotel standards. Responsibilities: * Responsible for the talent management of all staff and full cycle recruitment efforts, including keeping accurate associate head count, writing job descriptions, placing job ads, managing job fairs, managing the Company's ATS, coordinating and participating in the interview process, creating offer letters, and coordinating employees' first day details, including new hire orientation and on-boarding, and benefits enrollment reminders. * Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with hotel policy and procedures. * Maintain complete knowledge of and comply with all hotel and brand policies, culture values, service procedures, programs and standards. Maintain up-to-date knowledge of employment- related laws in California. * Responsible for all HR duties such as effectively assisting management and staff with entering new hires and employee changes data in ADP, answering routine questions, accurate record keeping, filing, verifications of employment and similar duties. * Offer warm welcome to visitors and callers as a representative of the HR office; use proper etiquette and focus on the visitor or caller on an immediate basis. This position works on site. * Oversee function of the data management system to include, but not limited to, entry of employee data, recording employment transitions (i.e. hire, separation, leaves of absence, etc.), generating reports (i.e. payroll analysis, labor turnover, benefits invoicing, compliance audit data such as ACA, EEO, 401k etc.) and processing unemployment claims. * Performs monthly audits of HR systems and files. * Coordinate employee requests, ensuring authorized approvals and paperwork on: * Transfers * Rate Changes/Position Changes Promotions * Resignations * Prepares weekly staffing reports and other reports as requested and/or required. * Establishes and maintains all employee personnel records, inclusive of I-9 forms, medical files, workman's compensation files, and termination files, as well as proper annual boxing of files for storage and easy retrieval. * Maintain confidentiality and security of employee and hotel records and ensures all HR procedures and processes are followed for compliance and efficiency (information and appropriate signatures on Personnel Status Forms, Leaves of Absences, Corrective Action Notices, etc.) * Partner with all operational departments of the Company to ensure compliance, maximum efficiencies, and HR best practices and procedures. * Support team member relations programs, activities and initiatives to include, but not limited to, picnics, holiday functions, health fairs, award banquets, annual benefits enrollment, employee appreciation celebrations, employee opinion survey and special events. * Foster and promote a cooperative working climate, maximizing productivity and employee morale. Hear employee concerns and escalate to department managers and the HR Director to ensure resolution. * Attend designated meetings. Be entrusted to lead some meetings and training sessions. * All other duties as required. Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay: The salary range for this position is $85,000 to $95,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education. About Us Press space or enter keys to toggle section visibility Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
    $85k-95k yearly 60d+ ago
  • General Maintenance Utility Engineer

    Hyatt Hotels Corp 4.6company rating

    Hyatt Hotels Corp job in San Francisco, CA

    Hotel Kabuki is a stylish boutique hotel in San Francisco's Japantown, blending modern Asian and Western design with upscale amenities and a vibrant neighborhood vibe. Nestled near the Fillmore District and Pacific Heights, Hotel Kabuki offers a serene yet central location ideal for exploring iconic San Francisco landmarks like Union Square and the Golden Gate Bridge. The hotel features elegant rooms and suites, many with balconies and panoramic city or garden views. The interiors reflect a chic fusion of East and West, with a lofted-beam lobby that exudes a lounge-like atmosphere. Additional amenities include a modern fitness center, meeting facilities, and pet-friendly accommodations. A Utility Engineer will be responsible primarily for general maintenance and repairs in guest rooms, meeting space, and front of the house areas. Guest room and public area entry-level preventative maintenance are included. A Utility Engineer will also perform some repairs that require some skills and experience in mechanical, electrical and kitchen equipment. This is an hourly position with a rate of $36.49. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.
    $36.5 hourly 8d ago
  • St. Regis Butler

    Marriott International 4.6company rating

    San Francisco, CA job

    As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible. While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler's success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills. You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Supervisory Experience: No supervisory experience. License or Certification: None REQUIRED QUALIFICATIONS Related Work Experience: 6-months related work experience required. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $28k-48k yearly est. 50d ago
  • Banquet Chef de Cuisine ($76,700-115,300)

    Hyatt 4.6company rating

    Hyatt job in Santa Clara, CA

    The goal of the Chef de Cuisine is to manage a specific restaurant. The Chef de Cuisine will take council from the Executive Chef to create, implement menu and concepts but the position is designed so that individuals will work in a manner that is consistent as that of an independent owner/operator. Responsibilities include: + Act as senior leadership by developing and assuming key management responsibilities + Assume the role of liaison between all dining room operations and culinary staff + Supervise the preparation and cooking of various food items + Develop and implement creative menu items within the restaurant concept + Plan, coordinate & implement special events and holiday functions + Manage hourly kitchen employees through scheduling, payroll, training, coaching, evaluating and hiring + May manage other key culinary leadership rolls including supervisor and other less senior Sous Chefs + Lead and coach the team towards achieving exceptional guest service and employee satisfaction results + Monitor food production, ordering, cost, and quality and consistency on a daily basis + Participate in marketing events directly related to their specific restaurant **Qualifications:** + In-depth skills and knowledge of all kitchen operations + Possess strong leadership, communication, organization and relationship skills + Experience with training, basic financial management and customer service + Proficient in general computer knowledge + A true desire to exceed guest expectations in a fast paced customer service environment + Capable of producing a consistent product in a timely manner + Strong training and communication skills + Culinary education and/or on the job training, independent restaurant experience is preferred + Geographic and schedule flexibility preferred **Primary Location:** US-CA-Santa Clara **Organization:** Hyatt Regency Santa Clara **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Culinary **Req ID:** SAN034038 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
    $54k-75k yearly est. 60d+ ago
  • Night Auditor | Benefits Include: Paid Time Off, 401K, and MANY MORE!

    Hyatt Hotels Corp 4.6company rating

    Hyatt Hotels Corp job in Santa Clara, CA

    At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Located in the heart of Silicon Valley, business travelers are minutes away from numerous major companies, and weekend travelers are close to Levi's Stadium, Rivermark Plaza, and California's Great America. Hyatt House Santa Clara is a perfect nightly or extended-stay hotel for all travelers. Enjoy your complimentary Wi-Fi, our always-accessible StayFit gym, and buffet breakfast. Comfortable, clever, and inspiring, Hyatt House San Jose/Silicon Valley offers a bold and hospitable ambience with spacious extended-stay hotel suites. Business travelers are minutes away from numerous major companies and the Santa Clara Convention Center, and weekend travelers are close to Levi's Stadium and many other attractions. Our San Jose hotel offers the perfect nightly or extended-stay experience for guests. The Night Auditor is responsible for overseeing specific night audit duties and managing the Front Office during the overnight shift. This role requires the ability to work independently with minimal supervision, as well as the skills to coordinate and interact effectively with a diverse range of individuals. Due to the nature of this role, candidates must have open availability, including overnights, weekends, and holidays. Responsibilities may include the guest registration process, telephone communication with in-house and external callers, resolving guest requests and complaints, as well as traditional night audit duties, including night roll, reconciling of the day's transactions, processing payments, and preparing for the following day's operation. This candidate needs to be self-motivated, disciplined, and an organized individual. Responsibilities include: * Performing guests' check-ins and check-outs. * Respond to guests' needs and requests. * Securing payment, verifying, and adjusting billing as needed. * Handling accounting of money, receipts, guests' accounts, and credit through the operation of the front desk computer system and completion of reports required to ensure the company's funds are secure. * Close out the day via Opera Cloud PMS. * Summarizing the night's operations and communication with the necessary departments. * Ensures rollover from one business day to the next. This is an hourly position with a compensation of $22 per hour. We Offer Excellent Benefits: * Free room nights, Discounted and Friends & Family Room Rates * Medical, Prescription, Dental, and Vision Insurance * 401K with company match * Paid Vacation, sick days, new child leave, and personal days * Paid Family Bonding Time and Adoption Assistance * Tuition Reimbursement * Employee Stock Purchase Plan * Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more HYATT House is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 rooms, all-suite, properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs, and free high-speed internet access. The public space features facilities such as a pool. a fitness center, and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT House properties are located in urban, airport, and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignments. Welcome you to your new house, HYATT House!
    $22 hourly 8d ago
  • Residences Assistant Manager

    Marriott International 4.6company rating

    Hillsborough, CA job

    Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience * 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR * 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Property Operations * Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. * Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement. * Evaluating if Operations Team is meeting service needs and provides feedback to operations team. * Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place. * Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. * Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. * Working with team to put sustainable work processes and systems in place that support the execution of the strategy. * Reviewing reports and financial statements to determine Rooms operations performance against budget. * Communicating a clear and consistent message regarding departmental goals to produce desired results. Leading Operations Teams * Ensuring employees are treated fairly and equitably. * Celebrating successes and publicly recognizes the contributions of team members. * Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. * Making and executes the necessary decisions to keep property moving forward toward achievement of goals. Managing Relationships with Property Stakeholders * Attending owners meetings and provides meaning or context to the rooms operational and financial results. * Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner. Managing Profitability * Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. * Working with direct reports to determine areas of concern and establish ways to improve the departments' financial performance. * Leading cost containment efforts within Rooms operations including organizational restructuring when necessary. * Focusing on maintaining profit margins without compromising guest or employee satisfaction. * Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results. Managing the Guest Experience * Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. * Championing the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. * Ensuring core elements of the service strategy are in place to produce the desired results. * Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team. * Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. MIRJ At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $34k-46k yearly est. 17d ago
  • Tour Guide

    Wyndham Hotels & Resorts 4.4company rating

    San Francisco, CA job

    We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Travel and Leisure is currently seeking Sales Tour Guides who have the desire to sell dreams and live one too! In this position you will meet face-to-face with customers that are brought in by our Marketing Department for you to talk to! There is no cold-calling or out of pocket expense required by you. Travel and Leisure is looking for career-minded, diverse professionals that share our propensity to achieve realistic goals, while demonstrating a positive attitude in a high-energy environment. This role must establish commonality and build rapport with prospective and/or current owners as well as articulate the benefits of vacationing with Travel and Leisure. Essential Job Responsibilities Conduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts. Find commonality with prospective and/or current owners. Communicate the benefits of traveling with Travel and Leisure. Support sales through establishing rapport, listening and sharing the benefit of our product. Leads are prequalified and provided by the company. Responsibilities include, but are not limited to: Effectively present and deliver Tour Guide presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance. Attend all scheduled training sessions, department meetings, keep current on Tour Guide information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. Articulate the benefits of vacationing with Travel and Leisure. Link product benefits to the customer's vacation goals. Demonstrate and maintain a positive and professional attitude in a high-energy environment. Minimum Requirements and Qualifications Ability to obtain CA Real Estate License within 6 months of hire Self-motivated, disciplined, and professional Active listening skills Ability to consistently achieve minimum production standards Ability to perform general computer skills, and work with tablets/smart devices Ability to communicate in a clearly and concisely (verbal and written) Ability to be a team player and work in a team environment within a shared space Ability to overcome objections and perform within a short, luxury sales cycle Education High School diploma or equivalent required How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance Program Compensation The hourly rate for this role is $19.18. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
    $19.2 hourly Auto-Apply 60d+ ago
  • Director of Meetings and Special Event Planning

    Marriott International 4.6company rating

    San Francisco, CA job

    Leads Meetings & Special Events division. Position assists in the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensure the team meets the brand's target customer needs, employee satisfaction, and focuses on growing event revenues and maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Meetings and Special Events Operations and Budgets * Researches and analyzes new products, pricing and services of competition. * Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. * Ensures the property is apprised of all groups that will impact property operations. * Ensures meeting space and corresponding heart of the house areas are cleaned and maintained. * Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. * Leads the execution of brand service initiatives in event management areas. * Develops an event management strategy that is aligned with the company's business strategy and leads its execution. * Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards. Leading Meetings and Special Events Teams * Holds event management team accountable for desired service behaviors related to product and service delivery. * Communicates a clear and consistent message regarding departmental goals to produce desired results. * Executes departmental goals in game plans. * Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Managing Profitability * Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service. * Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. * Creates and achieves the annual banquet budget. * Focuses on building the property's top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan, and providing leadership to the team on post-contractual upselling efforts. Ensuring Exceptional Customer Service * Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. * Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. Conducting Human Resources Activities * Works with Human Resources to ensure compliance with all local, state and federal (OSHA, Health Department) regulations. * Reviews property specific event operations annually and makes appropriate adjustments. * Reviews staffing levels to ensure that guest service and operational needs are met. * Communicates and ensures departmental and property emergency procedures are executed when necessary. * Ensures that regular, ongoing communication is happening in all areas of event operations. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $54k-84k yearly est. 44d ago

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