i3 Verticals jobs - 23 jobs

JOB TITLE: Senior Account Executive DEPARTMENT: Enterprise Utilities REPORTS TO: Director of Sales TRAVEL: 50-75% Position responsible for all sales activities required to identify, qualify, develop, and close revenue which is comprised of both new logo customer acquisition and the expansion of existing customer solutions focused on i3Vertical's Software and Payment Processing solutions. ESSENTIAL DUTIES & RESPONSIBILITIES: * Generate both new logo and expansion revenue using industry experience and subject matter expertise in identifying, creating, qualifying, developing and closing Enterprise Content Management solutions (ECM). * Develop highly respected relationships among senior management and executives in client organizations and being able to act as trusted business advisor. * Develop written proposals and articulate company value proposition to prospective and client organizations that connect client's business goals with the proposed ECM solution. * Manage effectively customer opportunities and sales activities in Customer Relationship Management (CRM) system - status tracking, forecasting and reporting. * Manage and leverage relationships with partner network to bring winning solutions to our clients. * Utilize team members including: pre-sale technical professionals, post-sale delivery professionals, and management to achieve business objectives. * Meet and exceed monthly, quarterly and annual revenue targets. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Bachelor's degree (B.A. or B.S.) from four-year College or University. * Minimum of 7 years of directly related experience. Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

JOB TITLE: Business Analyst FLSA STATUS: Exempt DEPARTMENT: Transportation REPORTS TO: Director of Land and Official Records TRAVEL: 25% The Business Analyst is an entry level BA supporting the Transportation Product Team will be responsible for guiding and improving processes, products, services and software through data analysis. The Business Analyst will play a role in the software development life cycle and will work closely with Product Owners. ESSENTIAL DUTIES & RESPONSIBILITIES: * Entry Level Business Analyst - assess client practices and gain understanding of clients' business processes relevant to industry trends and project goals. * Transmitting demands of the user to the developer, preparing software requirements and specifications, user stories, design documents such as wireframes and flowcharts for development to apply in producing the product. * Testing system functionality in QC, UAT. * Brainstorm requirements a software solution needs and participate in requirements gathering. * Design new programs by analyzing clients' requirements. * Make recommendations and improve system by studying the products. * Document processes and prepare user stories by analyzing and summarizing the information. * Work on more than one project at a time and reevaluate their priorities and deadlines. * Utilize Agile methodologies - particularly Scrum - to manage project delivery. * Create and maintain user stories, defects, project documentation in Jira. * Work closely with Product Owner and Engineering Manager to ensure project milestones are met. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Associate's degree or equivalent work experience * Must have excellent documentation skills * Must have analytical and conceptual skills * Must have strong verbal and written communication skills * Ability to prioritize workload and manage multiple responsibilities effectively PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): * 2+ years related experience * Technical writing experience * Certified Product Owner (CPO)or PMI Agile Certified Practitioner (PMI-ACP) is a plus * Experience with Jira * Knowledge of Land and Property Recording at the county/parish or state level is a plus Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

JOB TITLE: Product Manager DEPARTMENT: Enterprise Solutions REPORTS TO: Vice President Product Management TRAVEL: 10% We are seeking an experienced Product Manager that can be both tactical and strategic to lead the development and growth of our Court Electronic Filing (eFiling) product. In this role, you will work closely with cross-functional teams-including engineering, design, legal, sales, and government stakeholders-to deliver intuitive, compliant, and high-performing digital filing solutions for court systems. Your work will directly impact access to justice by modernizing how legal documents are submitted, tracked, and processed. ESSENTIAL DUTIES & RESPONSIBILITIES: Product Ownership: Define and own the product roadmap for the eFiling platform, balancing customer needs, technical feasibility, and business priorities. Act as a subject matter expert in the relevant product domains and markets from a feature and functionality perspective. Product Enhancement: Coordinate and prioritize the products needs and features between all Internal i3 Vertical teams and external parties (customers, vendor/partners, industry leaders) to support the design and development of the product. Product Pricing: Collaborate with appropriate parties to determine cost, price models, and profit models for repeatable success. Stakeholder Collaboration: Engage with court administrators, sales IT and Implementation teams to gather requirements, validate needs, and ensure alignment with judicial standards. Agile Development: Participate in agile ceremonies including backlog grooming, sprint planning, and retrospectives in partnership with engineering team. Regulatory Compliance: Ensure the eFiling solution complies with state and federal court rules, accessibility standards (e.g., WCAG), and data privacy laws. User Experience: Champion intuitive design and user workflows for attorneys, self-represented litigants, and court clerks. Go-to-Market Support: Partner with marketing, sales, customer success and external partners to support product growth, product launches, product demonstrations, customer onboarding, and training initiatives. Create user market research groups to ensure we are informed of market trends to build functionality that supports the demand. Data & Analytics: Monitor product performance through analytics and user feedback to drive continuous improvement. Risk Management: Identify and mitigate product, operational, and legal risks throughout the product lifecycle. Customer Support: Review customer support tickets to determine trends and/or future features to improve overall customer experience. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): 3+ years of product management experience, preferably with SaaS or enterprise software. Bachelor's degree in Business, Computer Science, Law, or related field or minimum of 5 years of related Product Management experience. PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Experience with government, legal tech, or court systems strongly preferred. Strong understanding of agile methodologies and product development lifecycles. Excellent communication and stakeholder management skills. Familiarity with legal document standards, APIs for court integration, and electronic filing service providers (EFSPs) is a plus. Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

JOB TITLE: Accounting Specialist III - Electronic Payments FLSA STATUS: Salary Exempt DEPARTMENT: Public Sector Finance REPORTS TO: Jeremy Deanheardt SUPERVISORY RESPONSIBILITIES: No TRAVEL: N/A SUMMARY OF POSITION: The Accounting Specialist III - Electronic Payments is responsible for ensuring the accuracy, timeliness, and integrity of all ACH and credit card payment activity across multiple platforms. This position plays a key role in daily accounting operations by reconciling accounts, preparing and posting journal entries, and maintaining accurate financial records for payment processing activities. The ideal candidate will have strong analytical skills, a high attention to detail, and the ability to troubleshoot and resolve reconciliation discrepancies efficiently. ESSENTIAL DUTIES & RESPONSIBILITIES: Generate financial reports, balance accounts, and record journal entries for ACH transactions. Reconcile and post journal entries for credit card transactions. Perform daily balancing between internal databases and processing platforms for credit card activity, and record related journal entries. Import, reconcile, and record daily credit card transactions. Process ACH returns, prepare corresponding journal entries, and set up customer bank drafts as needed. Handle credit card returns promptly and accurately. Investigate and resolve credit card batches with excessive returns. Print and issue checks for check payment customers. Initiate bank files for outgoing payments. Import and reconcile cleared checks, posting related journal entries. Manage account transfers to cover eCheck payments. Perform other duties as assigned. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): Bachelor's degree in Accounting, Finance, or a related field required Minimum of 2-3 years of accounting experience with exposure to general ledger, reconciliations, and journal entry preparation. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Effective time management with proven ability to meet deadlines. Ability to prioritize tasks and manage competing responsibilities. Proficiency in Microsoft Excel (pivot tables, lookups, and formulas). Experience working with accounting or ERP systems. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Advanced proficiency in Excel or accounting system reporting tools is a plus. Familiarity with ACH, credit card, and bank reconciliation processes.

JOB TITLE: OnBase & Azure Operations Engineer (SaaS) DEPARTMENT: Reseller REPORTS TO: Cloud Operations Manager TRAVEL: up to 10% This role bridges the current gap between OnBase application administration and Azure cloud infrastructure, combining skills in Hyland OnBase modules, Windows/IIS, and Azure (VMs, networking, SQL PaaS) to provide end‑to‑end operational ownership of the hosted OnBase SaaS environment. ESSENTIAL DUTIES & RESPONSIBILITIES: * Serve as an infrastructure escalation point for the Cloud Support team, vetting or ruling out infrastructure in support of incoming support issues. * Triage using Hyland Diagnostics Console, IIS logs, Windows Event Viewer, and Azure metrics; drive RCA and corrective actions. * Raise and escalate incidents with the Azure Cloud team, Hyland, or Microsoft as needed * Monitor and manage OnBase Windows services, scheduled tasks, and ingestion pipelines (e.g., DIP, SFTP transfers). * Configure sites/app pools, bindings, and manage SSL/TLS cert lifecycle, preventing unexpected recycles. * Act as an "Azure DBA"monitor query performance, blocking/latency; maintain indexes & statistics; coordinate backups, restores, and failover. * Interpret CPU/memory/disk IO, storage latency, and network performance and use this to focus troubleshooting efforts * Plan and execute OnBase client/server updates and Windows/SQL patches within tested maintenance windows and maintaining SLA * Validate alignment of DB backups and blob/object storage; perform restores; document runbooks and DR exercises. * Provide clear status, action plans, and post‑incident summaries to customers and internal stakeholders. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Hyland OnBase: Administration of core modules; use of Diagnostics Service/Console; workflow configuration; ingestion (DIP). * Experience supporting Azure SQL, specifically Query performance troubleshooting, blocking analysis, index & statistics maintenance, DR * Experience writing SQL Select queries and evaluating their execution plan * Knowledge of Windows/IIS, web server basics, app pool tuning, bindings, certificates, and Windows services. * Knowledge of Azure Virtual Machine configuration, Storage Accounts, Load Balancing, NSGs/Firewalls, Azure Monitor, Backup Vaults. * Knowledge of DNS, TLS, VNet/subnets, cloud network troubleshooting * Some knowledge of PowerShell and C# preferred * Certifications (preferred): Hyland OCSA/Workflow Admin; Azure Administrator (AZ‑104) or Azure Database Administrator (DP‑300).

JOB TITLE: Market Execution Analyst DEPARTMENT: Public Sector REPORTS TO: Market EVP TRAVEL: 25% The Market Execution Analyst plays a critical role in driving sales performance and operational efficiency by analyzing market data, supporting execution plans, and providing actionable insights to cross-functional teams. This role supports the alignment between strategic objectives and field execution, ensuring the right products, promotions, and priorities reach the right markets at the right time. This role supports end-to-end execution-from planning through delivery-to ensure market readiness, operational efficiency, and alignment with strategic goals. The ideal candidate is data-driven, execution-focused, and thrives in cross-functional environments. ESSENTIAL DUTIES & RESPONSIBILITIES: Data Analysis & Insights Collect, analyze, and interpret sales, distribution, and retail execution data across multiple regions and channels. Develop dashboards and performance scorecards to track KPIs, identify gaps, and uncover growth opportunities. Provide actionable recommendations to improve speed, efficiency, and accuracy of market delivery. Monitor market trends, competitive actions, and promotional effectiveness to inform execution strategies. Execution Support Partner with sales, trade marketing, and supply chain teams to optimize in-market execution plans. Support territory planning, route-to-market strategy, and product launches with data-driven recommendations. Provide real-time visibility into field compliance with promotional and merchandising standards. Support risk mitigation planning and issue resolution for delivery disruptions. Cross-Functional Collaboration Work closely with field sales, finance/accounting, marketing, and category management to align execution with brand and commercial strategies. Serve as a communication bridge between field teams and headquarters to ensure alignment on timing, requirements, and priorities. Deliver presentations and actionable insights to stakeholders at all levels. Tools & Reporting Build, enhance, and maintain dashboards to track status and performance levels. Assist in scenario planning and what-if analyses to support market readiness decisions. Ensure data accuracy and consistency across systems and support continuous improvement of analytics processes. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): Strong analytical and problem-solving skills; proficiency with Excel and visualization tools. Excellent communication skills and ability to translate data into compelling stories. Comfortable working in a fast-paced, cross-functional environment.

JOB TITLE: Cloud Engineer - Azure DEPARTMENT: Public Sector - Justice Tech REPORTS TO: Software Engineering Manager TRAVEL: 0% As an Azure Engineer you will design, implement, and optimize our Azure-based solutions. As a key member of our IT team, you play a pivotal role in ensuring the scalability, security, and performance of our Azure cloud infrastructure. ESSENTIAL DUTIES & RESPONSIBILITIES: Azure Solution Design and Implementation Design, architect, and implement scalable and reliable Azure solutions based on business requirements. Lead the development and deployment of Azure infrastructure, ensuring high availability, security, and performance. Collaborate with cross-functional teams to integrate Azure services into existing systems and applications. Infrastructure Optimization and Performance Management: Conduct regular performance assessments of Azure environments, identifying opportunities for optimization and efficiency improvements. Implement best practices for monitoring, logging, and alerting to ensure proactive identification and resolution of issues. Collaborate with stakeholders to define and enforce Azure governance policies and compliance standards. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 3 years of hands-on experience in IT infrastructure, with at least 1 years of specific experience in designing and implementing Azure solutions. Proven track record of leading successful Azure projects from conception to delivery. Managed and operated critical infrastructure in a hosted environment. Solid experience with enterprise operating systems, primarily Windows Server 2016 Practical experience with device and application monitoring tools (ex: Site24x7, New Relic, CloudWatch) General knowledge of web application hosting, everything from load balancing to database management Experience installing and managing common database applications Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York state.

JOB TITLE: Business Development Representative DEPARTMENT: Justice Tech REPORTS TO: Vice President of Sales TRAVEL: up to 10% Position is responsible for prospecting, qualifying and generating new sales leads to support the Account Executives to include identifying and developing new business prospects from multiple sources, including inbound marketing leads, prospect lists, social media, discovery and individual research. ESSENTIAL DUTIES & RESPONSIBILITIES: * Develop new business via the telephone and mass communication such as, email and social media. * Follow up on leads and conduct research to identify potential prospects. * Proactively research and identify new and existing addressable markets and present campaign ideas to Sales and Marketing leadership. * Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. * Work with the Marketing Manager to develop and grow the sales pipeline to consistently meet quarterly revenue goals. * Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, and documents are included. * Prepare and analyze sales pipeline reports and dashboards. * Work on other Sales-related projects as requested. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * High School Diploma or equivalent * Minimum of 2-5 years' experience with sales of SaaS software. PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Bachelor's degree (B.A. or S.) from four-year College or University preferred Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

JOB TITLE: Principal Software Engineer DEPARTMENT: Transportation REPORTS TO: Chief Technology Officer TRAVEL: No The Software Engineer works as part of the Software Engineering team to understand, design, and implement features. Works with Product Owners, Quality Engineers, and Support to understand requirements, develop a design and implementation plan, execute the plan, and deliver value for products. ESSENTIAL DUTIES & RESPONSIBILITIES: Assist in the development and maintenance of web applications using PHP and Vue.js. Write clean, well-documented, and efficient code. Participate in code reviews to ensure code quality and adherence to best practices. Collaborate with designers and product managers to implement user interfaces and features. Troubleshot and debug software issues. Learn to adopt new technologies and development methodologies. Contribute to the improvement of existing systems and processes. Participate in team meetings and contribute to project planning. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): 7 years of experience in software engineering Basic understanding of object-oriented programming principles. Familiarity with PHP and/or JavaScript and modern JavaScript frameworks, particularly Vue.js. Knowledge of HTML, CSS, and responsive design principles. Familiarity with version control systems, such as GIT. Strong problem solving and analytical skills. Excellent communication and teamwork skills. A passion for learning and staying up to date with new technologies. PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Associate degree in Computer Science, Software Engineering or a related field or equivalent practical experience. Experience with RESTful API's and web services. Familiarity with database systems (e.g. MySQL, PostgreSQL). Exposure to testing frameworks (e.g. PHPUnit, Jest). Understanding of Agile development methodologies. Personal projects or contributions to open-source projects showcasing your skills. Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

JOB TITLE: Product Owner DEPARTMENT: ERP REPORTS TO: Director of Product TRAVEL: 5-10% ESSENTIAL DUTIES & RESPONSIBILITIES: * Define goals and create a vision for development projects. * Act as a primary liaison by communicating with stakeholders, including customers, business managers, and the development team to make sure the goals are clear and the vision is aligned with business objectives. * Manage backlog items and prioritize them based on the overall strategy and business objectives. * Map out project dependencies with the project coordinator to inform the necessary sequence of development. * Prioritize projects and the needs of the stakeholders on the basis of scope, budget and time. * Understand and anticipate the client's needs to more effectively manage the development process. * Oversee the development of the product once vision, strategy, and product priorities are set through all phases including planning, refinement, review and sprint. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Four (4) years related or software support experience * Associate's Degree or higher * Must have strong troubleshooting skills * Must have strong verbal and written communication skills * Must be a self-starter with the ability to multi-task, manage workload, take accountability and deliver results to meet competing priorities * Ability to demonstrate leadership and initiative with a positive attitude * Ability to prioritize workload and manage multiple responsibilities effectively PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Bachelor's Degree in Information Systems or related * 2+ years of management experience * 2+ years of project management experience Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

JOB TITLE: Account Executive DEPARTMENT: Public Sector REPORTS TO: Director of Sales TRAVEL: 50-75% Position responsible for all sales activities required to identify, qualify, develop, and close revenue which is comprised of both new logo customer acquisition and the expansion of existing customer solutions focused on i3Vertical's Software and Payment Processing solutions. ESSENTIAL DUTIES & RESPONSIBILITIES: Generate both new logo revenue and upsell expansion revenue using your Public Sector Industry experience and subject matter expertise in identifying, qualifying, developing, and closing sales of digital customer engagement solutions for i3's Public Sector clients. Develop and manage territory and account management plans that outline strategy and resources as well as track progress, resulting in successful market penetration. Develop highly respected relationships in client and partner Ability to act as trusted business advisor to guide their technology upgrade journey. Interact with industry consultants to build relationships, educate, and enable them to consider i3 solutions when establishing required customer selection criteria. Develop written proposals and articulate company value proposition to prospective client organizations, that connect client's business goals with the i3 market solutions. Effectively manage customer opportunities and sales activities in Customer Relationship Management (CRM) system - status tracking, forecasting, and reporting. Manage and leverage relationships with i3 sub-vertical leadership to competently bring winning solutions to our clients and provide meaningful market feedback. Utilize i3 team members including pre-sale technical professionals, post-sale delivery professionals, and management to achieve business Meet and exceed monthly, quarterly and annual revenue targets. Work requires functioning as a lead worker performing coordination of resources and includes overseeing work quality, training, instructing, and scheduling work MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): High School Diploma or equivalent Minimum of 3-5 years' experience with sales of SaaS software PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Bachelor's degree (B.A. or S.) from four-year College or University preferred Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

JOB TITLE: Accounting Specialist III - Electronic Payments FLSA STATUS: Salary Exempt DEPARTMENT: Public Sector Finance REPORTS TO: Jeremy Deanheardt SUPERVISORY RESPONSIBILITIES: No TRAVEL: N/A The Accounting Specialist III - Electronic Payments is responsible for ensuring the accuracy, timeliness, and integrity of all ACH and credit card payment activity across multiple platforms. This position plays a key role in daily accounting operations by reconciling accounts, preparing and posting journal entries, and maintaining accurate financial records for payment processing activities. The ideal candidate will have strong analytical skills, a high attention to detail, and the ability to troubleshoot and resolve reconciliation discrepancies efficiently. ESSENTIAL DUTIES & RESPONSIBILITIES: * Generate financial reports, balance accounts, and record journal entries for ACH transactions. * Reconcile and post journal entries for credit card transactions. * Perform daily balancing between internal databases and processing platforms for credit card activity, and record related journal entries. * Import, reconcile, and record daily credit card transactions. * Process ACH returns, prepare corresponding journal entries, and set up customer bank drafts as needed. * Handle credit card returns promptly and accurately. * Investigate and resolve credit card batches with excessive returns. * Print and issue checks for check payment customers. * Initiate bank files for outgoing payments. * Import and reconcile cleared checks, posting related journal entries. * Manage account transfers to cover eCheck payments. * Perform other duties as assigned. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Bachelor's degree in Accounting, Finance, or a related field required * Minimum of 2-3 years of accounting experience with exposure to general ledger, reconciliations, and journal entry preparation. * Excellent verbal and written communication skills. * Strong organizational skills and attention to detail. * Effective time management with proven ability to meet deadlines. * Ability to prioritize tasks and manage competing responsibilities. * Proficiency in Microsoft Excel (pivot tables, lookups, and formulas). * Experience working with accounting or ERP systems. * Strong analytical and problem-solving skills. * Ability to work independently and as part of a team. PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Advanced proficiency in Excel or accounting system reporting tools is a plus. * Familiarity with ACH, credit card, and bank reconciliation processes.

JOB TITLE: OnBase & Azure Operations Engineer (SaaS) DEPARTMENT: Reseller REPORTS TO: Cloud Operations Manager TRAVEL: up to 10% This role bridges the current gap between OnBase application administration and Azure cloud infrastructure, combining skills in Hyland OnBase modules, Windows/IIS, and Azure (VMs, networking, SQL PaaS) to provide end‑to‑end operational ownership of the hosted OnBase SaaS environment. ESSENTIAL DUTIES & RESPONSIBILITIES: Serve as an infrastructure escalation point for the Cloud Support team, vetting or ruling out infrastructure in support of incoming support issues. Triage using Hyland Diagnostics Console, IIS logs, Windows Event Viewer, and Azure metrics; drive RCA and corrective actions. Raise and escalate incidents with the Azure Cloud team, Hyland, or Microsoft as needed Monitor and manage OnBase Windows services, scheduled tasks, and ingestion pipelines (e.g., DIP, SFTP transfers). Configure sites/app pools, bindings, and manage SSL/TLS cert lifecycle, preventing unexpected recycles. Act as an “Azure DBA”monitor query performance, blocking/latency; maintain indexes & statistics; coordinate backups, restores, and failover. Interpret CPU/memory/disk IO, storage latency, and network performance and use this to focus troubleshooting efforts Plan and execute OnBase client/server updates and Windows/SQL patches within tested maintenance windows and maintaining SLA Validate alignment of DB backups and blob/object storage; perform restores; document runbooks and DR exercises. Provide clear status, action plans, and post‑incident summaries to customers and internal stakeholders. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): Hyland OnBase: Administration of core modules; use of Diagnostics Service/Console; workflow configuration; ingestion (DIP). Experience supporting Azure SQL, specifically Query performance troubleshooting, blocking analysis, index & statistics maintenance, DR Experience writing SQL Select queries and evaluating their execution plan Knowledge of Windows/IIS, web server basics, app pool tuning, bindings, certificates, and Windows services. Knowledge of Azure Virtual Machine configuration, Storage Accounts, Load Balancing, NSGs/Firewalls, Azure Monitor, Backup Vaults. Knowledge of DNS, TLS, VNet/subnets, cloud network troubleshooting Some knowledge of PowerShell and C# preferred Certifications (preferred): Hyland OCSA/Workflow Admin; Azure Administrator (AZ‑104) or Azure Database Administrator (DP‑300).

JOB TITLE: Business Analyst DEPARTMENT: Public Sector REPORTS TO: Product Director TRAVEL: 25%-50% The Associate Business Analyst will be responsible for guiding and improving processes, products, services and software through data analysis. The Associate Business Analyst will play a role in the software development life cycle and will work closely with Product Owners. ESSENTIAL DUTIES & RESPONSIBILITIES: Assess client practices and gain understanding of clients' business processes relevant to industry trends and project goals. Brainstorm requirements a software solution needs and participate in requirements gathering. Design new programs by analyzing clients' requirements. Make recommendations and improve the system by studying the products. Document processes and prepare user stories by analyzing and summarizing the information. Work on more than one project at a time and reevaluate their priorities and deadlines. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): 1+ yrs of work experience High School Diploma or equivalent work experience Strong communication and presentation skills Strong problem solving and critical thinking skills Strong verbal and written communication skills Ability to prioritize workload and manage multiple responsibilities effectively PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): 2+ years related experience Technical writing experience

JOB TITLE: Business Analyst FLSA STATUS: Exempt DEPARTMENT: Transportation REPORTS TO: Director of Land and Official Records TRAVEL: 25% The Business Analyst is an entry level BA supporting the Transportation Product Team will be responsible for guiding and improving processes, products, services and software through data analysis. The Business Analyst will play a role in the software development life cycle and will work closely with Product Owners. ESSENTIAL DUTIES & RESPONSIBILITIES: Entry Level Business Analyst - assess client practices and gain understanding of clients' business processes relevant to industry trends and project goals. Transmitting demands of the user to the developer, preparing software requirements and specifications, user stories, design documents such as wireframes and flowcharts for development to apply in producing the product. Testing system functionality in QC, UAT. Brainstorm requirements a software solution needs and participate in requirements gathering. Design new programs by analyzing clients' requirements. Make recommendations and improve system by studying the products. Document processes and prepare user stories by analyzing and summarizing the information. Work on more than one project at a time and reevaluate their priorities and deadlines. Utilize Agile methodologies - particularly Scrum - to manage project delivery. Create and maintain user stories, defects, project documentation in Jira. Work closely with Product Owner and Engineering Manager to ensure project milestones are met. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): Associate's degree or equivalent work experience Must have excellent documentation skills Must have analytical and conceptual skills Must have strong verbal and written communication skills Ability to prioritize workload and manage multiple responsibilities effectively PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): 2+ years related experience Technical writing experience Certified Product Owner (CPO)or PMI Agile Certified Practitioner (PMI-ACP) is a plus Experience with Jira Knowledge of Land and Property Recording at the county/parish or state level is a plus Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

JOB TITLE: Market Execution Analyst DEPARTMENT: Public Sector REPORTS TO: Market EVP JOB LOCATION: Remote (U.S. based) TRAVEL: 25% SUMMARY OF POSITION: The Market Execution Analyst plays a critical role in driving sales performance and operational efficiency by analyzing market data, supporting execution plans, and providing actionable insights to cross-functional teams. This role supports the alignment between strategic objectives and field execution, ensuring the right products, promotions, and priorities reach the right markets at the right time. This role supports end-to-end execution-from planning through delivery-to ensure market readiness, operational efficiency, and alignment with strategic goals. The ideal candidate is data-driven, execution-focused, and thrives in cross-functional environments. ESSENTIAL DUTIES & RESPONSIBILITIES: * Data Analysis & Insights * Collect, analyze, and interpret sales, distribution, and retail execution data across multiple regions and channels. * Develop dashboards and performance scorecards to track KPIs, identify gaps, and uncover growth opportunities. * Provide actionable recommendations to improve speed, efficiency, and accuracy of market delivery. * Monitor market trends, competitive actions, and promotional effectiveness to inform execution strategies. * * Execution Support * Partner with sales, trade marketing, and supply chain teams to optimize in-market execution plans. * Support territory planning, route-to-market strategy, and product launches with data-driven recommendations. * Provide real-time visibility into field compliance with promotional and merchandising standards. * Support risk mitigation planning and issue resolution for delivery disruptions. * Cross-Functional Collaboration * Work closely with field sales, finance/accounting, marketing, and category management to align execution with brand and commercial strategies. * Serve as a communication bridge between field teams and headquarters to ensure alignment on timing, requirements, and priorities. * Deliver presentations and actionable insights to stakeholders at all levels. * Tools & Reporting * Build, enhance, and maintain dashboards to track status and performance levels. * Assist in scenario planning and what-if analyses to support market readiness decisions. * Ensure data accuracy and consistency across systems and support continuous improvement of analytics processes. * MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Strong analytical and problem-solving skills; proficiency with Excel and visualization tools. * Excellent communication skills and ability to translate data into compelling stories. * Comfortable working in a fast-paced, cross-functional environment.

JOB TITLE: Senior Software Engineer DEPARTMENT: Enterprise Utilities REPORTS TO: Director, Public Utilities i3 Verticals is looking for a highly skilled Full Stack Software Engineer who is comfortable with both front and back-end programming. Software Engineers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside architects for web design features, among other duties. The ideal candidate will possess strong expertise in Java development, J2EE, Spring Boot, AWS, Docker/Kubernetes, and various application servers, along with familiarity with front-end frameworks, message queues, and databases. ESSENTIAL DUTIES & RESPONSIBILITIES: * Develop and maintain user interfaces using a frontend technology like React. * Create responsive web designs that work seamlessly across various devices and browsers. * Implement and optimize frontend components for performance and user experience; an eye for UX/UI. * Integrate server-side APIs and RESTful services. * Help build scalable and secure backend services using a backend technology like Java. * Collaborate with frontend developers to ensure smooth integration between frontend and backend systems. * Work with databases such as SQL(PostgreSQL), and NoSQL efficiently while using best practices around performance and optimization. * Integrate native cloud services in AWS (AWS certifications are a plus). * Write unit tests or regression tests. Familiarity in creating CI/CD pipelines. * Adept in design and making architectural decisions; from RBMS design to Cloud Architecture. * Collaborate with cross-functional teams, including designers and product managers, to deliver high-quality features. * Work in Agile environments with familiarity of all stages of SDLC. * Have knowledge of Gitflow/version control and maintaining thorough release notes * Have familiarity with Docker build process and containerization would be an asset. * Document code, technical processes, and architecture decisions. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Minimum of 5 years of professional experience as a Java Developer. * Familiarity with front-end frameworks such as Angular or React. * Extensive knowledge and hands-on experience with J2EE and Spring Boot frameworks. * Experience working with Nginx, Tomcat, and JBossEAP application servers. * Experience with testing frameworks (Junit, Mockito). * Excellent analytical and problem-solving skills. * Excellent organization and time management skills. * Excellent written and verbal communication skills. * Ability to exercise discretion and independent judgment in the performance of duties. PREFERRED QUALIFICATIONS: * Bachelor's degree in computer science, Software Engineering, or a related field. * Working knowledge with AWS services and integrations. * Experience in containerization technologies like Docker and Kubernetes. * Experience of caching mechanisms using Redis or Memcached. * Proficiency in working with databases like Oracle, PostgreSQL, MongoDB, or Cassandra. * Experience with authentication protocols and services like Okta, OAuth, Azure AD, or Ping. Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York state.

JOB TITLE: Business Development Representative DEPARTMENT: Justice Tech REPORTS TO: Vice President of Sales TRAVEL: up to 10% Position is responsible for prospecting, qualifying and generating new sales leads to support the Account Executives to include identifying and developing new business prospects from multiple sources, including inbound marketing leads, prospect lists, social media, discovery and individual research. ESSENTIAL DUTIES & RESPONSIBILITIES: Develop new business via the telephone and mass communication such as, email and social media. Follow up on leads and conduct research to identify potential prospects. Proactively research and identify new and existing addressable markets and present campaign ideas to Sales and Marketing leadership. Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. Work with the Marketing Manager to develop and grow the sales pipeline to consistently meet quarterly revenue goals. Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, and documents are included. Prepare and analyze sales pipeline reports and dashboards. Work on other Sales-related projects as requested. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): High School Diploma or equivalent Minimum of 2-5 years' experience with sales of SaaS software. PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Bachelor's degree (B.A. or S.) from four-year College or University preferred Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

JOB TITLE: Product Manager DEPARTMENT: Enterprise Solutions REPORTS TO: Vice President Product Management TRAVEL: 10% We are seeking an experienced Product Manager that can be both tactical and strategic to lead the development and growth of our Court Electronic Filing (eFiling) product. In this role, you will work closely with cross-functional teams-including engineering, design, legal, sales, and government stakeholders-to deliver intuitive, compliant, and high-performing digital filing solutions for court systems. Your work will directly impact access to justice by modernizing how legal documents are submitted, tracked, and processed. ESSENTIAL DUTIES & RESPONSIBILITIES: * Product Ownership: Define and own the product roadmap for the eFiling platform, balancing customer needs, technical feasibility, and business priorities. Act as a subject matter expert in the relevant product domains and markets from a feature and functionality perspective. * Product Enhancement: Coordinate and prioritize the products needs and features between all Internal i3 Vertical teams and external parties (customers, vendor/partners, industry leaders) to support the design and development of the product. * Product Pricing: Collaborate with appropriate parties to determine cost, price models, and profit models for repeatable success. * Stakeholder Collaboration: Engage with court administrators, sales IT and Implementation teams to gather requirements, validate needs, and ensure alignment with judicial standards. * Agile Development: Participate in agile ceremonies including backlog grooming, sprint planning, and retrospectives in partnership with engineering team. * Regulatory Compliance: Ensure the eFiling solution complies with state and federal court rules, accessibility standards (e.g., WCAG), and data privacy laws. * User Experience: Champion intuitive design and user workflows for attorneys, self-represented litigants, and court clerks. * Go-to-Market Support: Partner with marketing, sales, customer success and external partners to support product growth, product launches, product demonstrations, customer onboarding, and training initiatives. Create user market research groups to ensure we are informed of market trends to build functionality that supports the demand. * Data & Analytics: Monitor product performance through analytics and user feedback to drive continuous improvement. * Risk Management: Identify and mitigate product, operational, and legal risks throughout the product lifecycle. * Customer Support: Review customer support tickets to determine trends and/or future features to improve overall customer experience. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * 3+ years of product management experience, preferably with SaaS or enterprise software. * Bachelor's degree in Business, Computer Science, Law, or related field or minimum of 5 years of related Product Management experience. PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): * Experience with government, legal tech, or court systems strongly preferred. * Strong understanding of agile methodologies and product development lifecycles. * Excellent communication and stakeholder management skills. * Familiarity with legal document standards, APIs for court integration, and electronic filing service providers (EFSPs) is a plus. Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York