ibex jobs

The Operations Manager role is one of the most critical Positions in our business. The OM leads, guides, and directs the daily operational and client performance of a group of team supervisors who have responsibility for a group of customer contact center employees, who are responsible for meeting and exceeding client expectations. The ideal operations manager will find excitement inleading and developing team supervisors and customer contact center employees. They also promote a positive work environment designed to enhance employee engagement, satisfaction and retention. Last but not least, they will coach employees to succeed in all areas of compliance with business policies and practices to ensure legal compliance. Responsibilities MY IMPACT ON THE BUSINESS: Operations Managers have a huge impact on the day-to-day operations Of the business, the three main areas being financial, client satisfaction and employee development. Financial - Operations Managers control much of the financial performance for ibex through managing agent attrition, client performance and efficiencies Client satisfaction - Operations Managers make sure that team supervisors support CSRs, so they can focus on what is important to the Client and thus produces results that meet what is valuable to the client and their customers Employee development - Operations Managers develop our first level of succession planning identifying and developing our supervisors and CSRs. The time they invest in their supervisors and CSRs is critical to the success of the business HOW MY TIME IS SPENT AS AN OPERATIONS MANAGER: Coach low performers sups and create an action plan. Meetings with client to provide updates on KPIs, financial matters, etc Team Huddle- ensure KPI information and updates from client are provided to supervisors Handle attendance immediate coaching actions and daily reports Walk the floor/PCI/overall awareness of the Team. Payroll Updates (Quartz) Qualifications WHAT KEY COMPETENCIES DO I NEED TO BE SUCCESSFUL AS AN OPERATIONS MANAGER: Identifying behaviors that impact performance Implementation of development strategies Establishing an inclusive and supportive team environment Distinguishing coaching techniques that differentiate between individual and team needs Presenting information in a simple yet effective manner

**Category :** **Customer Service/Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.** + **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns** + **Calmly attempt to resolve and de-escalate any issues** + **Escalate interactions when necessary and appropriate** + **Respond to requests for assistance and/or possible processing payments** + **Track all call related information for auditing and reporting purposes** + **Provide feedback on call issues** + **Meet sales objectives as defined** **We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.** **Qualifications:** + **High School Diploma or equivalent.** + **Minimum of 6 months of customer service experience.** + **Must be 18 years of age or older.** + **Ability to type at least 25 words per minute.** + **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.** + **Customer service and/or sales experience preferred.** + **College degree preferred but not required.** **Key Competencies:** + **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.** + **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.** + **Communication:** **Outstanding communication, listening, and analytical skills.** + **Organizational Skills:** **Strong organizational and problem-solving skills.** + **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.** + **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.** + **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.** + **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.** **Work from Home Requirements:** + **Internet Requirements:** + **Minimum subscribed download rate equal or exceeds 15.0 Mbps** + **Minimum subscribed upload rate equal or exceeds 5.0 Mbps** + **ISP must have no packet loss and ping under 50ms** + **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN** + **Proof of internet speed required** + **Clean and quiet workspace** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **EOE/Disability/Vets**

Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include Paid Training Competitive Wages Monthly Bonuses Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Ability to work from your home Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. In addition to the overall convenience, you will enjoy the many benefits of working from home! Removing the cost, stress and time constraints of a daily commute Total comfort of working from your own home A flexible work scheduled and more work life balance Responsibilities Your Responsibilities Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers Qualifications What We're Looking for Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Ability to type 25 wpm Over 18 years of age High School Graduate or GED Predictable and reliable attendance What We Prefer 6 -12 month customer service experience preferred Consistent work history Proven oral & written communication skills Some Technical background Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer

**Category :** **Information Technology** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements.** **This position is 100% work at home.** **Your Responsibilities** + **Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms.** + **Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions.** + **Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals.** + **Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points.** + **Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs.** + **Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs.** + **Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions.** + **Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities.** + **Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly.** **Qualifications** + **Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience.** + **Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products.** + **Demonstrated ability to design and present complex technical solutions clearly and compellingly.** + **Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations.** + **Solid understanding of ITIL frameworks and ITSM best practices.** + **Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences.** + **Strong problem-solving skills and a client-first mindset.** + **Focus on continual training on new ServiceNow technologies to keep skill sets current.** + **Experience in pre-sales for SaaS platforms or cloud-based solutions.** + **Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools.** + **Experience with Now Assist and Creator Assist** + **Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.)** + **Experience working with monitoring tools and strategies related to ITOM.** + **Project management experience or certification (e.g., PMP, Agile/Scrum certifications).** **Certifications (Required):** + **ServiceNow Certified System Administrator (CSA)** **Certifications (Preferred):** + **ServiceNow Certified Application Developer (CAD)** + **ITIL Foundation Certification (v3 or v4)** + **ServiceNow Certified Implementation Specialist - ITSM** + **ServiceNow Certified Implementation Specialist - CSM** + **ServiceNow Certified Implementation Specialist - ITOM** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

Home (***************************** »Job Details **Dynamics 365 Sales Consultant** Information Technology Other Language English Apply Now (************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** The Dynamics 365 Sales Consultant is responsible for delivering functional consulting services focused on the Dynamics 365 Sales (CRM) workload. This role works directly with clients to understand business needs, design solutions, configure the platform, and support successful adoption of Sales features within Dynamics 365 and the Power Platform. **Responsibilities** · Conduct workshops with business stakeholders to gather and analyze Sales-related requirements. · Configure and customize Dynamics 365 Sales components, including entities, forms, views, dashboards, charts, and business processes. · Implement Sales capabilities such as lead and opportunity management, forecasting, product/catalog setup, sales pipelines, and reporting. · Develop functional specifications, process flows, documentation, and training materials. · Advise clients on best practices for Sales processes and CRM usage. · Prepare demos and contribute to pre-sales activities when needed. · Stay current on the latest Dynamics 365 and Power Platform updates, AI features, and Microsoft roadmap. **Qualifications** · 8-10 years of experience implementing Dynamics 365 Sales or other CRM platforms. · Strong functional understanding of the end-to-end Sales lifecycle (lead → opportunity → quote → order). · Experience configuring Dynamics 365: forms, views, charts, business rules, workflows, and sales processes. · Familiarity with Power Platform (Power Automate, Power Apps, Dataverse). · Excellent communication skills and experience working directly with clients. · Ability to translate business requirements into functional designs and system configurations. **Preferred Qualifications** · Microsoft certifications such as: o MB-210: Dynamics 365 Sales o PL-200: Power Platform Functional Consultant · Experience with Customer Service or Marketing modules (nice to have). · Consulting or enterprise project experience. · Exposure to integration patterns, data migration, or reporting tools (Power BI). **Soft Skills** · Strong problem-solving and analytical ability. · Clear communication and workshop facilitation skills. · Customer-oriented mindset focused on delivering value. **Salary Range:** The base salary range for this position is **$106,000 - $140,000** plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The deadline to apply for this position is 12/04/2025 \#LI-Remote \#ConcentrixCatalyst

About us: At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. About the role: Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels. Responsibilities Your day to day will involve: Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments). Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information. Thoroughly and completely documenting all customer interactions. Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations. Educating on the usage and benefits of self-service tools. Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist. Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role. Responding to customer inquiries in a courteous and professional manner. Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions. Responding to and resolving internal and external complex customer inquiries. Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken. Taking ownership of the resolution and setting expectation for follow up. Ensuring resubmissions, stop payments, and voids are appropriately handled. Meeting or exceeding individual, department, and client specific goals. Understanding and adhering to all client administrative and contractual policies and procedures. Suggesting ways to improve the service delivery processes contributing to the success of the organization. Other duties as assigned. Qualifications Some things we consider critical for this role: High School Diploma or Equivalent 2 years experience in a high volume customer service environment Experience in healthcare or related industry experience preferred Ability to multi-task using multiple applications simultaneously Ability to set-up computer equipment and troubleshoot issues with minimal assistance Professional verbal and written communication skills Ability to operate a computer and knowledge of Microsoft Office applications Strong organizational skills and attention to detail Ability to work independently and with a team Ability to learn quickly and adapt to a fast pace production environment Cooperative, professional and effective interaction skills Critical thinking and problem solving skills Ability to tolerate repetitive work without compromising accuracy and service levels Attend additional training as requested/deemed necessary Preferred: Medical/Dental terminology knowledge experience Medicare/Medicaid knowledge Claims/Billing and coding experience Ibex Benefits: Medical, Dental, and Vision insurance 401(k) Retirement Savings Plan Paid Time Off Paid T-Mobile cell service $500.00 Employee referral program Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

Customer Service Representative Employment Type: Full-time Supporting: Telecom Sales About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience What'll Set You Up for Success Required: High school diploma or GED 6+ months of customer service or sales experience preferred For Internal Candidates: Must not be on any corrective action or performance plans Must have held your current position for 6+ months Must have relevant industry/program experience Location Note: We're currently hiring for this position in Tucson, Arizona. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs that really grow your career Open access courses through Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Our Values Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs

SkyBridge Healthcare Home Health & Hospice is seeking a travel nurse RN Home Health for a travel nursing job in Potomac, District of Columbia. Job Description & Requirements Specialty: Home Health Discipline: RN Duration: 13 weeks 40 hours per week Shift: 8 hours, days Employment Type: Travel SkyBridge Healthcare Home Health & Hospice Job ID #400HH2996275. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. About SkyBridge Healthcare Home Health & Hospice It is our mission at SkyBridge Healthcare to connect professionals within the healthcare community through both genuine relationships and quality work. We understand the demands of healthcare positions which is why we want to give back to Healthcare Professionals who give so much to their communities. We're partnered with some of the greatest facilities in the nation, therefore we ensure our Healthcare Professionals will receive top-notch treatment every step of the way. Our specialties include Nursing, Allied Health, Laboratory, Therapy, Healthcare Information Technology, and Revenue Cycle. Follow us on social media to stay in the know of our latest company updates and job postings. Benefits Weekly pay 401k retirement plan License and certification reimbursement Life insurance Medical benefits Dental benefits Vision benefits Mileage reimbursement Employee assistance programs Holiday Pay Guaranteed Hours

Company Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Job Description Sutherland is looking for a Microsoft Training Professional to support one of our growing programs. This role requires a Microsoft expert with the ability to train, support, and confidently answer user questions in real time. Ideal candidates will have in-depth knowledge of SharePoint, Power Automate, Teams, Clipchamp, Classic Outlook, New Outlook, Excel, PowerPoint, OneDrive, Power BI, and Planner. If you have exceptional training delivery skills along with strong Microsoft knowledge as noted, we want to hear from you! The Microsoft Training Professional will be responsible for the following: * Training delivery: Conducting live, instructor-led virtual training sessions, ensuring high engagement and knowledge retention among employees. Expected to demonstrate deep subject matter expertise and strong interpersonal skills. * Office hours: Holding space for learners to get one-on-one assistance and answers to questions not addressed during class. Expected to know or derive answers to most questions without additional follow-up. * Content development: Creating and customizing employee training content. Updating materials as necessary, ensuring ongoing relevance and effectiveness. * Collaboration: Working closely with internal and external stakeholders to identify training requirements, gather feedback, and ensure alignment with organizational objectives. * Performance measurement: Evaluating and reporting the effectiveness of training through surveys, assessments, and feedback. Make necessary adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. * Instructional design: Designing engaging, interactive, and sound andragogical training programs. Experience scripting short educational videos is a plus. * Communication and presentation: Explaining complex information clearly and concisely. Qualifications Required Skills & Experience * 2+ years supporting users in enterprise environments working with Microsoft business applications. * In-depth knowledge and hands-on experience including the following: Microsoft 365 - SharePoint, Clipchamp, Teams, OneDrive, Planner, Excel, PowerPoint, Classic Outlook, and New Outlook, Microsoft Power Platform - Power Apps, Power Automate, and Power BI. * 2+ years designing and delivering software training aligned to large-scale digital transformation. * Excellent presentation, communication, and facilitation skills across diverse audiences. * Ability to simplify complex concepts and engage participants. * Demonstrates confidence delivering live demos and answering most questions immediately. * Strong instructional design and curriculum development skills. Desirable attributes: * Disposition: Extraverted, resourceful, and seeks opportunities for modern, interactive training approaches. Has aptitude for picking up new technology applicable to the position. * Technical support / troubleshooting: Capable of and confident in providing technical support and issue resolution during training sessions and office hours. Desirable certifications: * Microsoft Certified Trainer (MCT) * Microsoft 365 Certified: Teamwork Administrator Associate * Microsoft Office Specialist (MOS): Expert * Microsoft Office Specialist (MOS): Master Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

IBEX is now hiring for a highly motivated and results-driven Sales Specialist to drive new business opportunities across both outbound and inbound channels. The ideal candidate will be well-versed in Ai and outbound cadences and personalized outreach, as well as confident in quickly qualifying and converting inbound leads into sales opportunities. You'll be engaging with prospects across the U.S. markets, so experience selling to this regions is essential. This is a role for someone who thrives on smart, strategic outreach - not mass messaging - and who can confidently take a conversation from cold lead to qualified opportunity. You will be responsible for working with customers that are in early stages of their AI journey that are implementing in Contact center. Responsibilities Outbound Sales: Conduct deep research into industries, competitors, and workflows to tailor messaging Design and execute targeted cadences for the U.S. market Craft cold emails, LinkedIn messages, and call scripts that get noticed Confidently cold-call and convert Constantly analyze outreach results to test, iterate, and improve performance Inbound Sales: Respond rapidly to inbound leads and qualify them effectively Conduct discovery calls to align needs with our GenAI solutions Maintain detailed records in CRM Qualifications Excellent command of written and spoken English, with a flair for crafting compelling messages for outreach. Proven ability to book meetings and manage sales pipelines. Must be a senior in college or recent graduate currently seeking a degree in Business, Marketing, or a related field. Highly organized, and self-driven Good understanding of AI and conversational AI

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES Sales engagement: Driving end-to-end pursuit cycle Consistently generate $3M of revenue from net new logos every year Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. Develop and communicate compelling value propositions and advance sales conversations Drive pricing and MSA negotiations with clients as well as internal approvals Client relationship management and networking: Forging strong relationships Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work Engage/develop relationships with and sell to C-suite executives Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted Invest in social selling - own and promote Sutherland's brand Teaming: Collaborate to bring forth best of Sutherland Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients Expertise and knowledge management: Staying ahead of the curve Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments Track competitors' investments, footprint, new offerings; develop account-specific insights Sales operations Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement Accountable for the client relationships from deal conception to closing. Qualifications Education: Bachelor's degree, MBA preferred 15+ years of experience in business development with depth in the Banking industry. Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises Experience in growing and sustaining long-term customer relationships Resourceful, understands and leverages “The-art-of-the-possible” Proven track record of delivering excellence through informal experience Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation Will win “or die trying” attitude towards goals Top tier capacity for reasoning, logic, critical thinking & problem solving Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Responsibilities Your Responsibilities Costumer Engagement Specialist are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment. Support the Care Services staff by answering questions and providing coaching and feedback Review consumer inquiries/feedback using database tools and documented best practices to provide improved consumer service and/or to capture and report data to internal/external users. Apply technical and professional job knowledge to evaluate consumer concerns and accurately route requests for other support activities Manage specialized consumer support activities via websites Demonstrate excellent verbal and written communication Display dependability by being punctual and maintain an acceptable level of attendance Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: Education: High school diploma; GED equivalent At least 1 year in a contact center environment A willingness and desire to provide outstanding consumer service Excellent technical skills (i.e. Microsoft Excel, Microsoft Word, SharePoint, Microsoft Teams) Typing 40 WPM Proven ability to multi-task Superior communication skills Must work well, both independently and with a team. Ability to work in a fast-paced environment and successfully manage a rapidly changing environment Display receptivity to coaching and feedback, with a desire to learn and improve People relationship skills Excellent problem-solving skills Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees. We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you. The Call Center Reps will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries. What Senture has to offer: Work from home All equipment provided Competitive Paid training Growth & Development Opportunities Important: At the end of the application, you'll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer Fluent in Spanish (reading, writing, and comprehension) Prior call center or customer service experience highly desired Effective verbal and written communication skills Ability to multi-task Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs Ability to sit for extended periods of time Ability to successfully pass a background investigation and drug screen Must successfully pass preemployment criteria testing and internet speed test Candidates must meet the following requirements to work from home: Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. Must be able to meet the minimum internet speed requirements for specific program Hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role. Responsibilities Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. Document each customers inquiry information into a database. Verify customers information, making corrections and updates as needed. Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. Follow-up with callers as necessary. Use statistical contact center data to make improvements to performance. Outbound calling for surveying to obtain client specific information. Shift and Schedule adherence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are seeking a visionary and strategic leader to spearhead our AI initiatives, leveraging data to optimize operations, enhance customer experience, and drive significant business growth. As the Senior Director of AI Business Insights, you will lead our data-driven transformation, positioning AI as a strategic asset across the organization. You will oversee the development of advanced analytics and AI tools to uncover trends, build predictive models, and provide strategic recommendations to leadership teams across departments, including Marketing, Product, Engineering, Sales, and Operations. You will also be responsible for delivering high-level client-facing sales presentations, requiring travel, to effectively communicate the value of our AI solutions. Must have a deep understanding of Business Process Outsourcing (BPO) KPIs across various verticals providing business insights supporting captive or outsourced call centers. Responsibilities Strategic Leadership: Develop and execute a comprehensive AI strategy that aligns with organizational goals and drives innovation. Team Leadership & Development: Lead and mentor a team of data specialists, quality control analysts and support data visualization experts, fostering a culture of excellence and continuous improvement. Data Analysis & Insight Generation: Oversee the analysis of large, complex data sets to identify key business risks, opportunities, best practices and patterns, informing strategic decision-making. AI Model Collaboration: Guide the analytical strategy for development, implementation, and monitoring of AI and machine learning models for call containment, intent inclusion and customer churn prediction. Data Integration: Collaborate with internal teams to facilitate client system integration, including platforms such as Salesforce, Zendesk, Genesys, and data warehousing groups, to enhance and tailor reporting solutions that address evolving customer and business requirements. Stakeholder Partnership & Communication: Collaborate with executive leadership to understand strategic needs and translate them into analytical requirements and deliverables. Communicate complex AI-generated insights effectively to non-technical stakeholders. Dashboard & Reporting Development: Oversee the design and maintenance of automated reports and interactive dashboards to track Key Performance Indicators (KPIs) and operational metrics. Process Optimization: Identify and champion opportunities for business process optimization or automation using AI solutions, enhancing operational efficiency and profitability. Data Integrity & Ethics: Ensure the accuracy, integrity, and ethical use of data and AI models, addressing potential biases and complying with relevant data privacy regulations. Client-Facing Sales Presentations: Lead the preparation and delivery of high-impact presentations to clients, showcasing the strategic benefits of our AI solutions, requiring travel as needed. Qualifications Required Skills & Qualifications: Education: Degree in a quantitative field such as Business, Statistics, Computer Science, Mathematics, Economics, or Engineering preferred. Experience: Extensive experience in business intelligence, data analytics, or a similar analytical leadership role, with a proven track record of driving strategic initiatives. Has a strong grasp of existing AI tools currently in the market. Understanding of BPO (Business Process Outsourcing) KPIs across various verticals. Technical Proficiency: Expert-level proficiency in SQL for data extraction and manipulation. Experience with data visualization/BI tools (e.g., Tableau, Power BI, Looker). Strong understanding of machine learning fundamentals, predictive modeling, and data warehousing concepts. Leadership Skills: Exceptional strategic thinking and leadership abilities. Strong written and verbal communication skills, with the ability to present findings clearly and persuasively to diverse audiences, including C-level executives. Strong business acumen and the ability to link data insights to business strategy and financial outcomes. Ability to manage multiple priorities, work independently, and thrive in a fast-paced, dynamic environment. Travel Requirement: Willingness to travel for client meetings and presentations. Preferred Qualifications: Experience in a specific industry relevant to the company (e.g., SaaS, e-commerce, retail, healthcare, finance). Hands-on experience with cloud platforms (AWS, Azure, GCP). Familarity with LLMs (Large Language Models) and prompt engineering techniques for analysis.

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements. This position is 100% work at home. Responsibilities Your Responsibilities * Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms. * Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions. * Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals. * Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points. * Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs. * Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs. * Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions. * Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities. * Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly. Qualifications Qualifications * Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience. * Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products. * Demonstrated ability to design and present complex technical solutions clearly and compellingly. * Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations. * Solid understanding of ITIL frameworks and ITSM best practices. * Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences. * Strong problem-solving skills and a client-first mindset. * Focus on continual training on new ServiceNow technologies to keep skill sets current. * Experience in pre-sales for SaaS platforms or cloud-based solutions. * Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools. * Experience with Now Assist and Creator Assist * Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.) * Experience working with monitoring tools and strategies related to ITOM. * Project management experience or certification (e.g., PMP, Agile/Scrum certifications). Certifications (Required): * ServiceNow Certified System Administrator (CSA) Certifications (Preferred): * ServiceNow Certified Application Developer (CAD) * ITIL Foundation Certification (v3 or v4) * ServiceNow Certified Implementation Specialist - ITSM * ServiceNow Certified Implementation Specialist - CSM * ServiceNow Certified Implementation Specialist - ITOM Soft Skills * Process Excellence * Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship * AI Proficiency * Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Job Description Sutherland is looking for a Microsoft Training Professional to support one of our growing programs. This role requires a Microsoft expert with the ability to train, support, and confidently answer user questions in real time. Ideal candidates will have in-depth knowledge of SharePoint, Power Automate, Teams, Clipchamp, Classic Outlook, New Outlook, Excel, PowerPoint, OneDrive, Power BI, and Planner. If you have exceptional training delivery skills along with strong Microsoft knowledge as noted, we want to hear from you! The Microsoft Training Professional will be responsible for the following: Training delivery: Conducting live, instructor-led virtual training sessions, ensuring high engagement and knowledge retention among employees. Expected to demonstrate deep subject matter expertise and strong interpersonal skills. Office hours: Holding space for learners to get one-on-one assistance and answers to questions not addressed during class. Expected to know or derive answers to most questions without additional follow-up. Content development: Creating and customizing employee training content. Updating materials as necessary, ensuring ongoing relevance and effectiveness. Collaboration: Working closely with internal and external stakeholders to identify training requirements, gather feedback, and ensure alignment with organizational objectives. Performance measurement: Evaluating and reporting the effectiveness of training through surveys, assessments, and feedback. Make necessary adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. Instructional design: Designing engaging, interactive, and sound andragogical training programs. Experience scripting short educational videos is a plus. Communication and presentation: Explaining complex information clearly and concisely. Qualifications Required Skills & Experience 2+ years supporting users in enterprise environments working with Microsoft business applications. In-depth knowledge and hands-on experience including the following: Microsoft 365 - SharePoint, Clipchamp, Teams, OneDrive, Planner, Excel, PowerPoint, Classic Outlook, and New Outlook, Microsoft Power Platform - Power Apps, Power Automate, and Power BI. 2+ years designing and delivering software training aligned to large-scale digital transformation. Excellent presentation, communication, and facilitation skills across diverse audiences. Ability to simplify complex concepts and engage participants. Demonstrates confidence delivering live demos and answering most questions immediately. Strong instructional design and curriculum development skills. Desirable attributes: Disposition: Extraverted, resourceful, and seeks opportunities for modern, interactive training approaches. Has aptitude for picking up new technology applicable to the position. Technical support / troubleshooting: Capable of and confident in providing technical support and issue resolution during training sessions and office hours. Desirable certifications: Microsoft Certified Trainer (MCT) Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Office Specialist (MOS): Expert Microsoft Office Specialist (MOS): Master Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

IBEX is now hiring for a highly motivated and results-driven Sales Specialist to drive new business opportunities across both outbound and inbound channels. The ideal candidate will be well-versed in Ai and outbound cadences and personalized outreach, as well as confident in quickly qualifying and converting inbound leads into sales opportunities. You'll be engaging with prospects across the U.S. markets, so experience selling to this regions is essential. This is a role for someone who thrives on smart, strategic outreach - not mass messaging - and who can confidently take a conversation from cold lead to qualified opportunity. You will be responsible for working with customers that are in early stages of their AI journey that are implementing in Contact center. Responsibilities Outbound Sales: Conduct deep research into industries, competitors, and workflows to tailor messaging Design and execute targeted cadences for the U.S. market Craft cold emails, LinkedIn messages, and call scripts that get noticed Confidently cold-call and convert Constantly analyze outreach results to test, iterate, and improve performance Inbound Sales: Respond rapidly to inbound leads and qualify them effectively Conduct discovery calls to align needs with our GenAI solutions Maintain detailed records in CRM Qualifications Excellent command of written and spoken English, with a flair for crafting compelling messages for outreach. Proven ability to book meetings and manage sales pipelines. Must be a senior in college or recent graduate currently seeking a degree in Business, Marketing, or a related field. Highly organized, and self-driven Good understanding of AI and conversational AI

About Us Sutherland is a digital transformation company focused on delivering exceptional experience for both customers and employees We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description Sutherland Global' s Travel, Transportation, Hospitality & Retail (TTHL) practice is seeking a dynamic Client Development Executive to spearhead our growth and sell the full suite of Sutherland's transformative business services and solutions into new logo organizations within the Retail space. The CDE is responsible for selling Sutherland offerings to new logo Travel accounts where Sutherland presently has no relationships. The CDE drives new logo revenues through relationship development, quality delivery and execution of all engagement that drive organic growth and strong relationships. An ideal CDE is passionate about developing and driving new client relationships and can successfully interact with senior executive level clients. This individual manages new revenue development and can lead complex multi-dimensional engagements that combine digital, consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas. Roles & Responsibilities Direct business development and sales activities with new relationships within a set of base accounts Build new business with 3-5 Travel base accounts, generating $3-5M of revenue annually Establish and maintain consultative sales relationships within each prospective client organization and constantly look to meet new buyers within our clients' organization Identify opportunities to offer value through our new strategic services Thoroughly understand the client's business, both strategic and tactical, including themes and underlying issues, and align Sutherland's current and future capabilities to create client opportunities and solve business problems Sell across the suite of services, including digital transformation, IT, customer engagement, and business process transformation services Leverage the Travel domain expertise, technical, digital and operational knowledge to create demand and persuade prospective clients through the development and presentation of compelling value propositions and purchasing rationales Accountable for the client relationship from deal conception to closing Use financial acumen to position a value proposition for the client, as well as financial soundness for the organization, making the client confident in their choice to grow with Sutherland Qualifications 10+ years of experience in new logo business development for $3-5M ACV entry point accounts; proven track record of achieving multimillion-dollar sales targets Deep and broad Travel domain expertise and industry experience Proven track record of building relationships of trust with new clients at the highest levels in an organization, as well as expanding beyond the initial client to grow the company's footprint and secure winning client references Can craft a story around digital transformation, IT, customer engagement and business process transformation services in the context of the client's business strategy. Must be able to develop a transformative roadmap for the client that addresses their complex problems and needs Experience assessing large complex global organizations, identifying, prioritizing and pursuing large TAM fields of play with transformative digitally enabled domain-led, outcome-based business process and/or business process as a service (BPAAS) solutions Experience selling across multiple towers of an organization; including CEO, COO, CIO, CDO, CMO, CFO, CPO organizations Business Process and/or IT Services sector expertise with applied experience selling solutions centered around customer experience, finance & accounting, AI/ML solutions and IT services Industry sector expertise with a deep understanding of core business functions and technologies; and the ability to assess a current state versus a future state business architecture, while building a value proposition and business case to transform and deliver client business outcomes Commercial experience, acumen and creativity in helping clients shift from per unit cost pricing models to outcome-based transactional and TCO based models Experience in building and executing an individual sales plan, which includes revenue forecasting, strategic account planning with action plan Experience leveraging strategic selling and account planning tools, such as Korn Ferry Blue and Gold Sheets Knowledge and understanding of the analyst and advisor community. An orchestrator who inspires, coordinates and leads global, matrixed deal structuring teams in multiple deal types, including TCO, multi-tower, digital, consulting, managed services, etc. Confident communicator and active listener with top tier skills in “telling the story” and facilitating conversation Strong references from key stakeholders (influencers, buyers) with global players Education: Bachelor's degree, MBA Additional information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: Your cooperation is voluntary. Inclusion or exclusion of any data will not affect any employment decision Additional Information All your inf At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: Your cooperation is voluntary. Inclusion or exclusion of any data will not affect any employment decision and information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Our Mission at ibex is Your Success! ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses! About ibex: ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. Summary Residential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment. Responsibilities General Duties Duties include, but are not limited to, the following: Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services. Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner. Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs. Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions. Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution. Qualifications Basic Qualifications Must be able to work anytime during the centers hours of operation. Experience in a customer focused role required Outstanding communication and listening skills Work independently and make solid decisions Energetic Professional High School degree or equivalent 18 years of age or older History of excellent work attendance Basic math skills, data entry skills and sales aptitude Required Experience And Minimum Requirements: High school diploma or the equivalent. Basic computer skills. Typing speed of at least 25 words per minute. Ability to multi-task. Excellent verbal and written communication skills. Background and drug screens are required for this position. ibex is an Equal Opportunity Employer