Automotive Customer Service Advisor
Icahn Automotive job in Alexandria, VA
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & Responsibilities
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
Valid Driver's License.
One year of related experience in the automotive service environment.
One year of sales experience preferred.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pay Range
$13.20 to $19.80 per hour based on experience
Sales commission
Flat Rate on labor hours produced
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Automotive Customer Service Advisor
Icahn Automotive job in Portsmouth, VA
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & Responsibilities
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
Valid Driver's License.
One year of related experience in the automotive service environment.
One year of sales experience preferred.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pay Range
$12.00 to $18.00 per hour based on experience
Sales commission
Flat Rate on labor hours produced
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Regional Support Manager- Capital
Baltimore, MD job
AAMCO Transmissions and Total Car Care Regional Support Manager We are searching for a Regional/District Sales Manager. The position requires a proven sales track record. This candidate should have excellent communication skills, organizational skills and be passionate about success. The ability to take responsibility for sales in assigned regions is a must.
The ideal candidate must have:
* Strong Sales experience with a proven track record
* In Center Management Skills
* Interpersonal Skills
* Experience with Multi-Unit Management
* Specific job duties include:
* Oversee Sales/Performance goals for each store
* Perform Sales trainings to In-Store Managers
* Establish strong working relationships with franchisees
* Work closely with franchisees on follow-up and business development
* Provide effective, on-going coaching, support and assistance to franchisees
* Overall responsible for assigned region to achieve sales goals
* Daily accountability of sales managers in assigned regions
* Ensure branch sales managers are recruiting and hiring best sales representatives on a continual basis, and maintaining only the best performers long term
* Recruiting, hiring, and training in assigned region
* Continually exceed all company standards for performance in assigned region
* Work with executive team on business development/growth
* Travel to branch offices in assigned region to ensure company processes are followed
* Develop sales leaders that can provide continued growth in any environment
* Ability to Travel between 50-70% of the week with the possibility of little to no lead time. Also, must have a current and valid driver's license, and reliable transportation
Compensation:
* Base Salary + Incentives / Commissions, and Travel Expenses
* Excellent Health/ Dental / Vision Plan
* Paid Vacations/Paid Holidays/Paid Sick Leave
* 401k & Retirement Planning
Job Qualifications:
* Minimum 3-5 years' experience in a High-Volume Sales role
* 3-5 years oversight of a Territory/Region
* Demonstrated ability to perform exceptionally under high pressure
* Ability to recruit, hire, train both sales managers and sales reps
* Highly competitive
* History of sales growth due to your management/influence
* Marketing and lead generation experience
* Track record of building a successful sales force both representative and management
Automotive Service Manager
Lexington Park, MD job
Job Description
We are looking for an experienced sales representative for a Automotive Service Manager opportunity in Lexington Park MD! We are a well established company with over 50 years of experience within the Automotive Industry.
SUMMARY:
Provides quality customer service to customers through the proper usage of all sales procedures. Answers telephone and sets up appointment times for customers, utilizing Telephone Procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close)
Engages and consults incoming customers, both in-person and over the phone, to successfully generate and close sales
Effectively establishes and maintains customer relationships
Consistently meets/exceeds established sales targets
Follows AAMCO sales procedures
Provides service recommendations
Performs workflow management
QUALIFICATIONS:
2 to 5 years of experience working in a direct sales role
Experience being in a base salary plus commission role
Some retail experience preferred
Strong communication skills
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Store Sales Clerk- LD67
Pasadena, MD job
Job Details Entry Pasadena, MD Part Time High School $15.00 - $15.00 HourlyStore Sales Clerk
As a leading retailer in the pleasure products industry, Lions Den takes pride in providing our customers with a safe and welcoming environment to explore their desires and enhance their intimate experiences. Our success is built on the passion, dedication, and diversity of our associates.
At Lions Den we are increasingly looked upon as more than just a retailer. We are seen as an outlet of expression, liberation, and exploration. We see each transaction as an opportunity to help individuals and couples attain their own pleasure, passion and romance.
We currently have openings for Part-time sales associates at our Pasadena, MD location. If you excel at sales and customer service and are comfortable in our adult only environment, you could be earning top dollar! Full time associates are eligible for a full benefit package including medical, dental, life, 401K retirement saving plan, flexible schedules, voluntary benefits, employee discounts and tuition reimbursement.
Retail sales experience
High school diploma or equivalent
Flexible availability
Additionally:
Strong communication skills
Experience with computers
Excellent customer service is desired
Must be available nights and weekends
· Pay Includes: Base pay + commission
BASE PAY: $15.00 an hour (Commissions could be an additional $4.00-$6.00 an hour depending on sales)
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
FSLA Status: Non-Exempt
Interested applicants must have previous sales or retail experience, a high school diploma or equivalent, and flexible availability. We offer competitive base pay with additional commission and bonus opportunities, excellent opportunities for advancement, and an exciting work environment.
Qualifications
Education/Experience: (qualifications)
Qualified candidates should have earned a high school diploma or GED. Experience in retail, sales, or hospitality is ideal
Essential Job Functions and Physical Requirements:
Frequent Speaking in order to articulate and convey details or information accurately, loudly, rapidly and professionally.
Able to hear average or normal conversations in order to receive ordinary information.
Average, ordinary visual acuity necessary to be able to operate machinery and inspect both documents and products.
Physical Strength: able to lift up to 50lbs.
Be able to stand 4-8 hours without sitting.
Must have reliable means of transportation to and from work.
Store Manager
Icahn Automotive job in Hyattsville, MD
Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.
Duties & Responsibilities
Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.
Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.
Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
Partner with the Fleet business team to maintain and build Fleet service customer relationships.
Advise associates, technicians, and customers on tires, parts and service programs.
Effectively communicates with all store associates, managers, and customers.
Key holder and responsible for basic and detailed opening and closing responsibilities.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
One year of experience in automotive service environment.
Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.
Valid Driver's License.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Acted as a work lead or supervisor previously.
Ability to exercise judgement and to work independently.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy and follow-through.
Ability to work Days, Nights, Holidays and Weekends.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pay Range
$70,730 to $104,500 per year based on experience
Commission and Bonus potential
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Master Technician
Icahn Automotive job in Virginia
Precision Tune Auto Care began as a small tune up shop in Beaumont, TX in 1976 and has grown to more than 320 service centers operating in six countries. We are a recognized world leader in the automotive service industry and have been a top rated franchise 500 company for more than 30 years! Our service centers provide total car care, from oil changes to engine replacement, diagnostics, auto repair and scheduled maintenance. Our culture is focused on integrity, vehicle safety and customer care. Precision Tune Auto Care is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).
Position Summary
The Master Technician requires experience and technical expertise to diagnose drivability, air conditioning and electrical systems. It is expected to use leadership and mentoring skills to drive a team to increase customer care and satisfaction A successful Master Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle.
Duties & Responsibilities
Diagnose and repair to specifications -- brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.
Perform job duties of all lower job descriptions (Technician A, Technician B, Mechanic, General Service Technician)
Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.
Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.
Assist fellow technicians/mechanics in performing technical activities.
Keep store management aware of mechanical repair problems as they occur.
Maintain and organized and neat shop
Adhere to all company policies, procedures, safety, and environmental rules
Knowledge, Skills, and Abilities
This position is a leader in the shop. We expect you to help set the pace and tone while helping to develop the team around you. Collaboration and a team first mentality are a must if you are looking for success in this role. In addition, we require review the following to measure your fit for this role:
A High School Diploma or GED
5+ years of strong automotive mechanical diagnosis, problem-solving and repair experience.
8 or more ASE certifications are PREFERRED for this position (A1 through A8)
Section 609 Certification required
State Inspection license if applicable
High level of motivation, energy and a customer-focused attitude.
Must have a valid driver's license.
Successful completion of pre-employment drug screen
Availability to work days, nights, holidays, and weekends as needed
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Extensive standing, walking, pushing and reaching.
Need full range of motion for reaching, bending and stooping.
Repetitive movement of hands, arms, legs.
May drive a vehicle if needed.
Lifting of heavy equipment >50 pounds is required.
May work outside and be exposed to weather.
Exposure to adverse weather conditions, chemicals, odors, dirt and dust.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Assistant Service Manager
Charlottesville, VA job
An Assistant Sales Manager is a high energy professional who can assist the manager in driving sales and customer satisfaction. An Assistant Sales Manager takes on many different roles as they assist in the management of day-to-day operations of one of our centers, including: answering phones using a company script, communicating with customers, building estimates, and working with company vendors.
Position Responsibilities:
* Answering phones
* Preparing estimates
* Ordering parts and inventory
* Keeping customers updated on the status of their vehicles' repairs
* Coordinating transportation services
* Delivering a high level of customer service
What We Offer:
* Hourly Compensation
* Daytime working hours
* Ongoing training and field support- We offer extensive industry training and career growth opportunities!
Job Requirements:
* Minimum of 2-3 years of office experience
* Strong commitment to customer service and relationship building
* Ability to communicate and use interpersonal skills at a sustained high level
* Capable of multi-tasking and executing in a fast paced environment
* Honest, goal-oriented and energetic team player
* Must have valid driver's license
Technician A
Icahn Automotive job in Newport News, VA
Precision Tune Auto Care began as a small tune up shop in Beaumont, TX in 1976 and has grown to more than 320 service centers operating in six countries. We are a recognized world leader in the automotive service industry and have been a top rated franchise 500 company for more than 30 years! Our service centers provide total car care, from oil changes to engine replacement, diagnostics, auto repair and scheduled maintenance. Our culture is focused on integrity, vehicle safety and customer care. Precision Tune Auto Care is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).
Position Summary
A Technician is primarily responsible for the efficient diagnosis, repair, and replacement of general automotive parts and accessories. A successful Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle. A Technician will conduct a wide variety of diagnoses and repairs; including but not limited to brakes, drivability, emissions, steering and suspension, electrical, state safety and emissions testing, maintenance services, HVAC, starting and charging, and major engine. This position has been designated as a safety-sensitive position.
Duties & Responsibilities
A Technician is responsible for all aspects of diagnosing and repairing a customer's vehicle, as well as, caring for the vehicle while it is being repaired and properly securing it after the repair is completed. We strictly adhere to a "do it right the first time" philosophy and a successful Technician will not exceed two or more comebacks within a four-week period of time. Will maintain a 90% minimum productivity performance level. Expected to comply with company policies and procedures, loss prevention, safety, and environmental codes and ordinances. Will ensure training completions are maintained at 100%. Will be a resource regarding technical matters related to installation and proper application of parts and accessories, while also providing accurate and effective direction, advice and assistance to service advisors, other technicians, commercial, retail and parts associates. Will passionately focus on customer needs, and drive the service center's performance with the highest degree of integrity and trust. Must be approachable by both customers and associates. The successful Technician will be expected to maintain technical capabilities to ensure proficient use of service equipment and maintain certification status. Strong customer service skills. Strong verbal communication skills. Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required Minimum of 6 months' experience as a certified technician or mechanic and four ASE's (Brakes & Steering and Suspension, plus two ASE's from the following: A1 Engine Repair, A6 Electrical, A7 HVAC, A8 Engine Performance, L1 Advanced Engine Performance) are required Additional ASE's are strongly encouraged. ASE equivalent certifications may be considered as part of the qualification process However, we require all Technicians to achieve the required ASE certifications within two ASE testing cycles We promote a safe and skillful service operation, therefore, we pre-pay ASE registration and testing fees for Technicians who attempt to achieve their required ASE certifications Ability to read, analyze, and interpret retail business reports, professional and/or technical journals, time reports, operational reports, government regulations, merchandising reports, plan-o-gram (merchandising) instructions or technical procedures Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to interpret an extensive variety of technical instructions in diagram form and deal with several abstract and concrete variables Strong customer service skills Strong verbal communication skills Ability to work Days, Nights, Holidays and Weekends
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance. Frequent standing and walking for long periods of time. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Communicate effectively in person, by telephone, or by using telecommunications equipment. Enters and locates information on computer. Presents information to small and large groups. Visually verifies information, often in small print. Safely operates a motor vehicle. Talk and hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Automotive Mechanic
Icahn Automotive job in Marlow Heights, MD
The Automotive Mechanic must professionally inspect, diagnose and repair tire and automotive services, while delivering an excellent customer experience. They are responsible for explaining technical diagnoses and needed repairs to co-workers and customers. The Mechanic is expected to continuously learn new technical information and techniques in order to stay updated with rapidly changing automotive technology and perform work in accordance with specifications. The Mechanic will also train and mentor co-workers as well as maintain clean and safe work areas.
Duties & Responsibilities
Diagnose and repair to specifications -- brake and hydraulic, exhaust, basic electrical, cooling system, suspension and alignment, perform all maintenance services.
Perform job duties of all lower job descriptions (General Service Technician).
Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.
Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.
Assist fellow technicians/mechanics in performing technical activities.
Keep store management aware of mechanical repair problems as they occur.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Knowledge, Skills, and Abilities
We expect you to help set the pace and tone while helping to develop the team around you. Collaboration and a team first mentality are a must if you are looking for success in this role. In addition, we require review the following to measure your fit for this role:
A High School Diploma or GED
6 months of automotive mechanical problem-solving and repair experience
Section 609 Certification PREFERRED
State Inspection license if applicable
High level of motivation, energy and a customer-focused attitude
Must have a valid driver's license
Successful completion of pre-employment background check
Availability to work days, nights, holidays, and weekends as needed
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, squatting, bending, stooping, kneeling, twisting.
Possesses fine motor skills to safely operate tools.
Climb up and down ladders to retrieve merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pay Range
$21.26 to $34.32 flat rate based on experience
Up to 20 labor hours guaranteed per week
Company funded ASE certifications
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Regional Support Manager- Capital
Baltimore, MD job
Job Description
AAMCO Transmissions and Total Car Care
Regional Support Manager
We are searching for a Regional/District Sales Manager. The position requires a proven sales track record. This candidate should have excellent communication skills, organizational skills and be passionate about success. The ability to take responsibility for sales in assigned regions is a must.
The ideal candidate must have:
Strong Sales experience with a proven track record
In Center Management Skills
Interpersonal Skills
Experience with Multi-Unit Management
Specific job duties include:
Oversee Sales/Performance goals for each store
Perform Sales trainings to In-Store Managers
Establish strong working relationships with franchisees
Work closely with franchisees on follow-up and business development
Provide effective, on-going coaching, support and assistance to franchisees
Overall responsible for assigned region to achieve sales goals
Daily accountability of sales managers in assigned regions
Ensure branch sales managers are recruiting and hiring best sales representatives on a continual basis, and maintaining only the best performers long term
Recruiting, hiring, and training in assigned region
Continually exceed all company standards for performance in assigned region
Work with executive team on business development/growth
Travel to branch offices in assigned region to ensure company processes are followed
Develop sales leaders that can provide continued growth in any environment
Ability to Travel between 50-70% of the week with the possibility of little to no lead time. Also, must have a current and valid driver's license, and reliable transportation
Compensation:
Base Salary + Incentives / Commissions, and Travel Expenses
Excellent Health/ Dental / Vision Plan
Paid Vacations/Paid Holidays/Paid Sick Leave
401k & Retirement Planning
Job Qualifications:
Minimum 3-5 years' experience in a High-Volume Sales role
3-5 years oversight of a Territory/Region
Demonstrated ability to perform exceptionally under high pressure
Ability to recruit, hire, train both sales managers and sales reps
Highly competitive
History of sales growth due to your management/influence
Marketing and lead generation experience
Track record of building a successful sales force both representative and management
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Assistant Service Manager
Charlottesville, VA job
Job Description
An Assistant Sales Manager is a high energy professional who can assist the manager in driving sales and customer satisfaction.
An Assistant Sales Manager takes on many different roles as they assist in the management of day-to-day operations of one of our centers, including: answering phones using a company script, communicating with customers, building estimates, and working with company vendors.
Position Responsibilities:
Answering phones
Preparing estimates
Ordering parts and inventory
Keeping customers updated on the status of their vehicles' repairs
Coordinating transportation services
Delivering a high level of customer service
What We Offer:
Hourly Compensation
Daytime working hours
Ongoing training and field support- We offer extensive industry training and career growth opportunities!
Job Requirements:
Minimum of 2-3 years of office experience
Strong commitment to customer service and relationship building
Ability to communicate and use interpersonal skills at a sustained high level
Capable of multi-tasking and executing in a fast paced environment
Honest, goal-oriented and energetic team player
Must have valid driver's license
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Store Manager
Icahn Automotive job in Frederick, MD
Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.
Duties & Responsibilities
Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.
Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.
Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
Partner with the Fleet business team to maintain and build Fleet service customer relationships.
Advise associates, technicians, and customers on tires, parts and service programs.
Effectively communicates with all store associates, managers, and customers.
Key holder and responsible for basic and detailed opening and closing responsibilities.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
One year of experience in automotive service environment.
Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.
Valid Driver's License.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Acted as a work lead or supervisor previously.
Ability to exercise judgement and to work independently.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy and follow-through.
Ability to work Days, Nights, Holidays and Weekends.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pay Range
$70,730 to $104,500 per year based on experience
Commission and Bonus potential
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto General Service Technician
Icahn Automotive job in Catonsville, MD
The General Service Technician must have a mechanical aptitude and is able to perform basic automotive services including mounting and balancing tires, tire repairs, oil changes, vehicle inspections and other less technical services while delivering an excellent customer experience. Responsible also to maintain clean and safe work areas in the tire and service department. The General Service Technician may be required to provide advice to and sell customers on automotive services and repairs that are recommended or required for their vehicle.
Duties & Responsibilities
Learn how to diagnose and repair basic automotive including brakes, alignments, suspensions, cooling and electrical
Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology
Change engine oil and filter
Install and perform tire maintenance
Install batteries and check starting / charging systems
Install headlights and other small bulbs
Repair flat tires
Install wiper blades
Stock and unload tires
Assist fellow technicians/mechanics in performing technical activities
Keep store management aware of mechanical repair problems as they occur
Clean and maintain an organized and neat shop
Adhere to all company policy, procedure, safety and environmental rules
Knowledge, Skills, and Abilities
A valid driver's license
Passion for career as a Technician in the automotive industry
Eager to learn and competitive drive to succeed
Must be at least 18 years of age
High School Diploma or GED
Availability to work days, nights, holidays, and weekends as needed
Successful completion of pre-employment background check
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Extensive standing, walking, pushing and reaching.
Need full range of motion for reaching, bending and stooping.
Repetitive movement of hands, arms, legs.
May drive a vehicle if needed.
Frequent lifting of heavy equipment >100 pounds is required.
May work outside and be exposed to weather.
Exposure to adverse weather conditions, chemicals, odors, dirt and dust.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The noise level in the work environment is usually moderate.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pay Range
$15.00 to $19.80 per hour based on experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Automotive Service Manager
Lexington Park, MD job
We are looking for an experienced sales representative for a Automotive Service Manager opportunity in Lexington Park MD! We are a well established company with over 50 years of experience within the Automotive Industry. Provides quality customer service to customers through the proper usage of all sales procedures. Answers telephone and sets up appointment times for customers, utilizing Telephone Procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Performs a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close)
* Engages and consults incoming customers, both in-person and over the phone, to successfully generate and close sales
* Effectively establishes and maintains customer relationships
* Consistently meets/exceeds established sales targets
* Follows AAMCO sales procedures
* Provides service recommendations
* Performs workflow management
QUALIFICATIONS:
* 2 to 5 years of experience working in a direct sales role
* Experience being in a base salary plus commission role
* Some retail experience preferred
* Strong communication skills
Automotive Customer Service Advisor
Icahn Automotive job in Petersburg, VA
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & Responsibilities
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
Valid Driver's License.
One year of related experience in the automotive service environment.
One year of sales experience preferred.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pay Range
$13.20 to $19.80 per hour based on experience
Sales Commission
Flat Rate on labor hours produced
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Regional Support Manager- Capital
Baltimore, MD job
AAMCO Transmissions and Total Car Care
Regional Support Manager
We are searching for a Regional/District Sales Manager. The position requires a proven sales track record. This candidate should have excellent communication skills, organizational skills and be passionate about success. The ability to take responsibility for sales in assigned regions is a must.
The ideal candidate must have:
Strong Sales experience with a proven track record
In Center Management Skills
Interpersonal Skills
Experience with Multi-Unit Management
Specific job duties include:
Oversee Sales/Performance goals for each store
Perform Sales trainings to In-Store Managers
Establish strong working relationships with franchisees
Work closely with franchisees on follow-up and business development
Provide effective, on-going coaching, support and assistance to franchisees
Overall responsible for assigned region to achieve sales goals
Daily accountability of sales managers in assigned regions
Ensure branch sales managers are recruiting and hiring best sales representatives on a continual basis, and maintaining only the best performers long term
Recruiting, hiring, and training in assigned region
Continually exceed all company standards for performance in assigned region
Work with executive team on business development/growth
Travel to branch offices in assigned region to ensure company processes are followed
Develop sales leaders that can provide continued growth in any environment
Ability to Travel between 50-70% of the week with the possibility of little to no lead time. Also, must have a current and valid driver's license, and reliable transportation
Compensation:
Base Salary + Incentives / Commissions, and Travel Expenses
Excellent Health/ Dental / Vision Plan
Paid Vacations/Paid Holidays/Paid Sick Leave
401k & Retirement Planning
Job Qualifications:
Minimum 3-5 years' experience in a High-Volume Sales role
3-5 years oversight of a Territory/Region
Demonstrated ability to perform exceptionally under high pressure
Ability to recruit, hire, train both sales managers and sales reps
Highly competitive
History of sales growth due to your management/influence
Marketing and lead generation experience
Track record of building a successful sales force both representative and management
Auto-ApplyAssistant Service Manager
Charlottesville, VA job
An Assistant Sales Manager is a high energy professional who can assist the manager in driving sales and customer satisfaction.
An Assistant Sales Manager takes on many different roles as they assist in the management of day-to-day operations of one of our centers, including: answering phones using a company script, communicating with customers, building estimates, and working with company vendors.
Position Responsibilities:
Answering phones
Preparing estimates
Ordering parts and inventory
Keeping customers updated on the status of their vehicles' repairs
Coordinating transportation services
Delivering a high level of customer service
What We Offer:
Hourly Compensation
Daytime working hours
Ongoing training and field support- We offer extensive industry training and career growth opportunities!
Job Requirements:
Minimum of 2-3 years of office experience
Strong commitment to customer service and relationship building
Ability to communicate and use interpersonal skills at a sustained high level
Capable of multi-tasking and executing in a fast paced environment
Honest, goal-oriented and energetic team player
Must have valid driver's license
Auto-ApplyAuto Master Technician
Icahn Automotive job in Alexandria, VA
The Master Technician requires experience and technical expertise to diagnose drivability, air conditioning and electrical systems. It is expected to use leadership and mentoring skills to drive a team to increase customer care and satisfaction A successful Master Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle.
Duties & Responsibilities
Diagnose and repair to specifications -- brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.
Perform job duties of all lower job descriptions (Technician A, Technician B, Mechanic, General Service Technician)
Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.
Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.
Assist fellow technicians/mechanics in performing technical activities.
Keep store management aware of mechanical repair problems as they occur.
Maintain and organized and neat shop
Adhere to all company policies, procedures, safety, and environmental rules
Knowledge, Skills, and Abilities
This position is a leader in the shop. We expect you to help set the pace and tone while helping to develop the team around you. Collaboration and a team first mentality are a must if you are looking for success in this role. In addition, we require review the following to measure your fit for this role:
A High School Diploma or GED
5+ years of strong automotive mechanical diagnosis, problem-solving and repair experience.
8 or more ASE certifications are PREFERRED for this position (A1 through A8)
Section 609 Certification required
State Inspection license if applicable
High level of motivation, energy and a customer-focused attitude
Must have a valid driver's license
Successful completion of a pre-employment background check
Availability to work days, nights, holidays, and weekends as needed
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Extensive standing, walking, pushing and reaching.
Need full range of motion for reaching, bending and stooping.
Repetitive movement of hands, arms, legs.
May drive a vehicle if needed.
Lifting of heavy equipment >50 pounds is required.
May work outside and be exposed to weather.
Exposure to adverse weather conditions, chemicals, odors, dirt and dust.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pay Range
$31.90 to $44.00 flat rate based on experience
Up to 32 labor hours guaranteed per week
Company funded ASE certifications
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Automotive Service Manager
Lexington Park, MD job
We are looking for an experienced sales representative for a Automotive Service Manager opportunity in Lexington Park MD! We are a well established company with over 50 years of experience within the Automotive Industry.
Provides quality customer service to customers through the proper usage of all sales procedures. Answers telephone and sets up appointment times for customers, utilizing Telephone Procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close)
Engages and consults incoming customers, both in-person and over the phone, to successfully generate and close sales
Effectively establishes and maintains customer relationships
Consistently meets/exceeds established sales targets
Follows AAMCO sales procedures
Provides service recommendations
Performs workflow management
QUALIFICATIONS:
2 to 5 years of experience working in a direct sales role
Experience being in a base salary plus commission role
Some retail experience preferred
Strong communication skills
Auto-Apply