IDT jobs - 117 jobs

NRS Insights is the data and analytics division of National Retail Solutions, powering a first-of-its-kind dataset built from real-time POS scan data across 32,000+ independent retailers nationwide-including urban c-stores, liquor stores, and bodegas. We deliver shopper-level insights, category performance trends, and distribution visibility that mainstream sources often miss-helping leading CPG brands, agencies, and data partners make smarter decisions, close distribution gaps, and grow share in one of the most dynamic, multicultural retail channels in the U.S.NRS Insights supports both standalone data licensing and integrated measurement for in-store and digital media campaigns. Clients rely on us for granular, actionable intelligence that reflects how real consumers shop outside of mainstream retail.The Opportunity: We're hiring a Client Success Manager to own client relationships, lead data execution, and drive cross-functional coordination-especially between clients and our technical/operational teams. This role is perfect for someone who brings a strong commercial mindset, thrives in a fast-paced environment, and knows how to translate strategy into action. You'll play a critical role in both delivering value and helping grow the business. Key Responsibilities: Manage relationships with assigned clients in CPG, analytics, and retail media Translate business needs into clear deliverables for internal data and ops teams Lead execution of data products, recurring deliverables, and performance reporting Support sales outreach and early-stage conversations with new prospects Help elevate the output and development of junior team members through collaboration and guidance Identify upsell and expansion opportunities by tracking client usage and needs Troubleshoot issues and ensure a high standard of service and delivery What You Bring: 3-6 years in Client Success, Account Management, or Strategic Partnerships Experience in CPG, data/insights, or retail media preferred Hands-on, roll-up-your-sleeves mentality-you're not afraid to dig into the details to get things done Strong communicator, comfortable working across business and technical audiences Organized, proactive, and relentlessly resourceful Commercial mindset with the hustle to support growth and uncover new opportunities Comfortable managing multiple priorities in a fast-moving environment About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!

The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position Bachelor s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel to NiSource business unit or Service Provider locations, as needed NiSource business operations knowledge 2+ year s experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics

Customer Retention & Sales Representative I Develop and maintain existing relationships with customers who are considering cancellation or downgrade of current Mediacom services by identifying needs and offering solutions. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * Paid on the job training and opportunity to promote! * Company Provided Equipment! * Hybrid schedule! The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Monthly commission potential! * Shift differential pay increase for evening shifts! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Employee Wellness Program! Position Responsibilities: * Turn reasonable requests for disconnection or downgrade into save opportunities or potential sales. * Apply Retention Department's mission statement to sell Mediacom's service when possible. * Actively listen to customer needs and offer the appropriate Retention promotion to prevent customer from disconnecting or downgrading. * Use the Mediacom resources to sell against the competition and explain our competitive edge. * Educate customers on Mediacom Mobile service and gain sales on inbound calls. * Build customer loyalty by providing legendary customer service. * Complete disconnect, transfer and seasonal downgrade orders and update customer accounts in customer record database. * Educate customers in the use of installed products, service offerings, billing, charges, and product features. * Resolve customer complaints and situations calmly and courteously. * Troubleshoot and resolve service, pricing and technical problems for customers by asking questions. * Meet retention goals set by Company/department. * May assist in the training of new Representatives through on-the-job training program. * Other duties as assigned. Position Requirements: * High School Diploma or GED required. * 2+ years customer service experience required, sales experience preferred. * Customer-oriented mentality. * Ability to successfully navigate multiple computer programs simultaneously. * Proficiency in typing and electronic communication. * Effective listening skills with high level of empathy. * Effective verbal communication skills, including grammar and tone. * Strong ability to ask relevant questions to identify customer needs/concerns. * Ability to remain calm and confident while managing confrontation and rejection. * Self-motivator - upbeat and with a high energy level. * Strong work ethic; team-oriented attitude. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $15.00 - $16.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Hybrid

Broadband Specialist I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You'll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * Company provided vehicle and gas card! * Paid on the job training and opportunity to promote quickly! * Company provided tools, tablet, and phone! * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Pay increases through self-guided training! * Performance bonus potential! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Company provided uniforms and boots! * Employee Wellness Program! Position Responsibilities: * Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units. * Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service. * Analyze picture quality and judges' acceptability of picture delivered following installation of cable service. * Work with connectors, fasteners and wire and use hand tools. * Use customary CATV hand and power tools in performance of job duties. * Complete appropriate paperwork functions as prescribed by system management. * Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices. * Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. * Lift and carry loads up to 100 lbs. (including line ladder); Work within limited confines, such as crawl spaces. * Properly use, store and maintain a VOM or DMM to check for "open" or "short" online as well as AC and DC voltages. * Read general drop system layouts from blueprints. * Inform customers of FCC Rules and Company policies as they pertain to customers. * Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance. * Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions. * Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed. * Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience. Position Requirements: * No experience required. * High school diploma or GED required. * Valid driver's license required: satisfactory driving record required. * General level of mechanical and consumer devices knowledge * Ability to interact and communicate with customers and co-workers. * Ability to work in high or tight spaces. * Ability to work in all weather conditions and at various heights. * Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required. Physical Requirements: * Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $14.25 - $15.25 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Onsite

Join Vonage and help us innovate cloud communications for businesses worldwide!Why this role matters: In recent years Vonage has embarked on an ambitious and exciting growth strategy which has led to a significant transformation of the business and most recently, it led to the acquisition by global Telco powerhouse Ericsson. Vonage is looking to hire a full-time expert legal counsel focused on providing Legal support to our global Carrier Management Team (CMT). Your key responsibilities: Provide specialist legal advice to developers/engineers/architects/product managers/product marketing managers/corporate marketing/events relating to the development of products and solutions from identification to implementation, including preparation of appropriate contract templates Develop and support customer-friendly, compliant, and risk-appropriate templates for products and solutions that align with the requirements of internal Vonage teams, including Product, Commercial, Privacy, Regulatory, and Compliance, and that incorporate supplier flow-down terms; Serve as the Legal Department's subject matter expert in relation to Vonage products Collaborate with product and legal/compliance to ensure E2E support for Vonage products and services. Provide legal guidance on risk-mitigation and disputes relating to, and other management of, traffic that is phishing or smishing-related, unsolicited, artificially-inflated or otherwise fraudulent or deceptive Report to the Head of Products, Partnerships, & Procurement as part of the Legal team. Negotiate with major MNOs and MVNOs and other sophisticated suppliers Be comfortable working with international counterparties across diverse jurisdictions. Possess a strong understanding of the Global telecoms regulatory landscape as well as consumer regulatory matters, antitrust, and Intellectual Property and the commercial implications of each. Work with internal teams (e.g., carrier, sourcing, privacy, product, security, regulatory, compliance) to mitigate the risk to the business and develop practical solutions and strategies to ensure the effective management of our suppliers, carrier partners, and aggregators. Enhance and standardize contract templates, processes, and procedures for a global framework that enables effective E2E management of suppliers, aggregators, and carrier partners. What you'll bring: Admitted to at least one state bar in the US (or UK-qualified solicitor or barrister in the UK) with 7+ years post-bar admission/qualification experience Strong in-house legal experience with fast-paced, sales-driven tech, telecom, SaaS, or cloud communications companies. Significant experience in advising product organizations across the product lifecycle Proven ability to manage complex, high-pressure transactions, particularly with MNOs and other carrier partners and suppliers. Skilled in navigating cross-functional reviews and approvals in matrixed organizations General knowledge of data privacy laws (including GDPR) with experience integrating compliance into commercial work. Exceptional attention to detail, verbal/written communication, and diplomacy to drive consensus. Proactive, self-motivated team player with proven multitasking and stakeholder management skills. High integrity with a commitment to ethical standards and effective transactional leadership. Business-oriented mindset with strong acumen, problem-solving and project management skills. #LI-JS3 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: The Internal Communications Senior Manager works closely with the Head of Corporate Communications to develop, manage and drive Vonage's global internal communications strategy. This role also ensures employee engagement and alignment with Vonage's business goals by creating and executing ongoing, effective communications programs to help drive clear understanding of Vonage's strategy and employee engagement. This role blends strategy and execution: you'll set the vision for internal communications, deliver high-impact storytelling, and ensure consistent messaging across every channel. Your key responsibilities: Apply experience and expertise to consult and advise on internal communications plans, methods and strategies, including: Internal Communications Strategy: Design and execute a cohesive strategy that links employees to Vonage's mission, reinforces culture, and keeps a distributed, global workforce connected and engaged Determine the appropriate medium for intended audiences and messages, and build/maintain a communications calendar which is integrated with the larger marketing calendar Work with Marketing Science function to clearly define KPIs and measurement of success This includes managing the appropriate mix of internal communications programs, channels and vehicles to drive awareness and understanding of the various lines of business for Vonage Culture & Storytelling: Reinforce Vonage's culture through compelling storytelling that highlights employee impact, customer success, and company milestones Write, edit and finalize all aspects of employee communications, delivering materials that are engaging, impactful and inspire action This includes content for a wide range of communications materials including the corporate intranet, all-employee emails, C-level presentations, internal video communications scripts and executive talking points, among other materials and channels Review employee / audience feedback to determine the effectiveness of communications material, recommending and driving changes as appropriate to improve delivery and understanding Executive Engagement: Lead the programming for corporate All Hands meetings and major announcements for the Leadership Team, including counsel and enablement of leaders and peers across key functions to understand and effectively use internal communications channels to drive employee engagement Work with peers in the organization to identify and prioritize communication opportunities and deliver consistent, relevant messages Plan and ensure appropriate company / management participation in internal events Engage with business, product and functional leaders to understand new initiatives, products, business direction and associated communications requirements through the development and execution of internal communication plans for cross-functional programs and initiatives throughout the organization Change Management Communications: Serve as a trusted partner for change initiatives, ensuring clear, transparent, and effective communication across the organization Corporate Intranet/Internal Blog: Manage and enhance editorial process for the Corporate intranet and internal blog, including developing and managing editorial calendar and content; identifying timely and appropriate stories and writing them/collaborating with other functions to write stories; building network of communicators for story ideas and input; developing and overseeing analysis of data/metrics and solutions to improve internal communications content and readership; ensuring message consistency for all communications Specific Requirements (Technical Knowledge, Software, Etc.) Bachelor's degree in English, Journalism, or related field 10+ years of experience in internal communications Exceptional writing, editing, and verbal communication skills; mastery of AP style Proven ability to translate complex topics into clear, compelling employee messaging Trusted advisor to senior leadership with strong collaboration skills Demonstrated leadership and project management expertise Strategic thinker with interest in technology and software industries Strong organizational, problem-solving, and decision-making skills Delivers high-quality work under pressure; adept at managing multiple priorities Experienced in launching and managing intranets for global organizations Proactive, dependable, and detail-oriented team player Culturally aware communicator who builds trust across diverse audiences How you'll benefit: In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including Discretionary time off, Medical, Dental & Vision Insurance and 401(k). Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process #LI-RV1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI, and hosted voice services to the business community. Vyve serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. The primary function is to perform front line operations and engineering support to ensure uninterrupted services within our Network Operations Center (NOC). As a member of our NOC team, you effectively troubleshoot and resolve issues related to commercial Optical, Carrier, VIP and fiber-based products. You propel success through accurate diagnostics and efficient repairs using advanced deployment and break-fix methodologies. Please note this is a Remote work from home position. Duties and responsibilities include the following: Follow company guidelines, policies, and procedures. Encourage company-wide excellence and growth by actively and consistently supporting all technical efforts to enhance and simplify the client experience. Drive the operations center efficiency by performing routine and documented functions and troubleshooting escalations. Encourage reliable service through 24/7 shift-coverage surveillance or basic triage based on fundamental technical concepts. Ensure accuracy of master service agreements (MSAs) and service lease agreements (SLAs) through service monitoring, assurance and reliability for carrier and commercial clients. Resolve undocumented or highly complex issues by identifying and executing processes and procedures and escalating them to higher level technical resources as needed. Maximize project productivity through collaboration with other groups and communicating issues and project status Qualifications Comprehension of fundamental technical concepts with analytical, organizational and time management skills. Interpersonal communicator with effective issue resolution and critical thinking skills. Proven ability using email, ticketing systems, monitoring software, web portals and technology-specific diagnostic tools. Ability to read and follow documented processes and procedures. Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook and Visio. Effective written and spoken English communication skills with all levels of an organization. We Proudly Offer A friendly and fun work environment Communication and training Great benefits package Courtesy cable (in our markets) A culture that encourages growth

Business Account Executive Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Responsible for obtaining new and managing existing Video, HSD, and Phone Business accounts as well as Commercial MDU (multiple dwelling units). Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find many advantages to joining the Mediacom team such as: * $50,000 first year guarantee with ability to earn more after bonuses and commissions! * Health, vision, and dental insurance! * Education Enrichment up to $5,000 per year for qualified employees! * 401(k) with generous company match! * Paid vacation, holidays and flex paid time off! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Training and professional development! * Employee Wellness Program! Position Responsibilities: * Meet/exceed monthly quota in Business Data, Phone and Video sales as defined in Performance Standards document. * Create and deliver face-to-face presentations that demonstrate knowledge of the Mediacom Business suite of products and services. * Enter and maintain all leads and accounts in Customer Relationship Management (CRM)/Sales Management software. * Develop sales territory through various prospecting activities, including cold calling, canvassing and customer referrals. * Prepare and initiate proposals to new Business prospects. * Utilize CRM/Sales Management software on a daily basis for the documenting and management of leads through account deployment. * Maintains ongoing relationships with business customers, prospects, and business community organizations such as Chamber of Commerce. * Requires regular attendance to report to work per assigned work schedule. * Performs other duties as assigned. Position Requirements: * High School Diploma or GED required. * Good written and oral communications skills. * Two years outside sales experience preferably business-to-business. * Must be proficient in Microsoft Office Suite. * Ability to work in a fast-paced environment. * Ability to work flexible hours, including evenings, weekends, holidays and overtime as required. * Valid driver's license and satisfactory driving record required. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $35,000 - $71,000 per year. At Mediacom, sales roles salaries are expressed as total target compensation (TTC = base + commission). Base pay is one part of our total compensation package. This provides the opportunity to progress as you grow and develop within a role. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Onsite

The Network Operations Manager will lead and manage the day-to-day operations of our network service delivery team, ensuring the highest level of performance, reliability and customer satisfaction. This role is responsible for people management, process oversight, tooling & automation, monitoring and escalation paths, continuous improvement and vendor/partner coordination. The manager will serve as a key link between technical operations, service delivery, engineering, and clients. Key Responsibilities Lead, mentor and develop a team of network operations engineers/technicians, ensuring strong performance, high morale and professional growth. Oversee all aspects of network operations: monitoring, incident response, change management, problem management, capacity planning, escalation management, and post-incident review. Ensure service level targets (availability, performance, mean time to repair, etc) are met or exceeded for our clients' network environments. Define, maintain and continuously improve operational processes and workflows for network operations (including run books, standard operating procedures, service-handoffs, escalation matrices). Work with vendors, service providers and partners to ensure network infrastructure and services (e.g., SD-WAN, NaaS, SASE, hybrid connectivity) are delivered, maintained and optimized. Monitor network performance, capacity and health across on-prem, hybrid and cloud networking environments; drive proactive remediation, optimization and preventative maintenance. Collaborate with engineering, architecture, service delivery and account teams to ensure operational readiness of new network services and transitions. Provide regular and ad-hoc reports on network health, team performance, trends, incidents and improvement opportunities to senior leadership. Drive automation and tooling initiatives to improve efficiency and reduce manual effort (e.g., scripted responses, analytics, dashboards, self-healing capabilities). Promote a culture of continuous improvement, operational excellence and customer-centric service delivery; champion best practices and quality metrics. Manage the budget, resources and performance of the network operations team; ensure compliance with corporate and industry (e.g., security, regulatory) standards. Act as escalation point for major network incidents and coordinate cross-functional response to ensure timely resolution and communication to stakeholders. This Position emphasizes in Management duties, it is not expected to be technical hands-on, but fully focus in managing people, tasks, 24/7 escalations, ensuring right resources are engaged depending on the project and or incident, ensuring that goals and metrics are achieved, ensure tickets SLAs are being met, develop reports for leadership, dashboards, etc. Qualifications Required: Bachelor's degree in Computer Science, Information Technology, Network Engineering or related field (or equivalent experience). 8+ years of experience in network operations, network engineering or service delivery, with at least 3+ years in a supervisory or management role. Strong technical foundation in network technologies: routing, switching, firewalls, VPNs, SD-WAN, SASE, network monitoring/management tools, cloud/hybrid connectivity. Demonstrated experience leading operations teams in a 24×7 service environment with SLA accountability. Excellent leadership, communication and stakeholder-management skills-capable of interfacing with technical staff, vendors and senior business leadership. Proven ability to establish and drive operational processes, metrics, dashboards and escalation protocols. Solid experience with incident, problem and change management frameworks and tools. Strong analytical and problem-solving skills, with a focus on proactive monitoring, capacity planning and performance optimization. Familiarity with automation, scripting or orchestration (e.g., Python, PowerShell, Ansible) and network telemetry/analytics tools is a plus. Knowledge of security and compliance considerations (e.g., Zero Trust, SASE) in network operations context. Preferred: Master's degree in related field or relevant certifications (e.g., CCNP/CCIE, CompTIA Network+, ITIL, SRE/DevOps certifications). Experience working for a services organization or managed-services provider supporting multiple customers. Experience with hybrid cloud networking and large-scale enterprise connectivity (on-prem, cloud, edge). Experience with vendor/partner ecosystems and contract/service management. Prior experience in driving automation and process improvement initiatives that significantly improved operational performance. Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Join Vonage and help us innovate cloud communications for businesses worldwide!Vonage Communications API: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel - including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters: Take on a pivotal role at the forefront of “outside-in” innovation, where you'll shape the future of the Network API ecosystem. As a Business Development Specialist in the Strategic Business Development team, you will help to identify and unlock new use cases and opportunities with leading customers and partners, driving transformative solutions as we look to establish the network API space. Leveraging your consultative acumen and exceptional communication skills, you'll empower customers to embrace innovative products and realize tangible value. This is a bold new direction for our business, demanding individuals who thrive in dynamic environments and are adept at fostering high-impact relationships across internal teams and external stakeholders. Your ability to navigate complexity, influence decision-making, and deliver measurable outcomes will be key to achieving success for our customers and positioning the organization as a leader in innovation. Your key responsibilities: Support production of pitch material targeting lead customers and partners to maximize end-to-end value creation for both operators and enterprises. Help to structure and produce material to facilitate discussions with the customer (e.g., potential areas to collaborate on; and synthesize and align on the key pain points and eventually the problem statement). Carry out data gathering and interviews with the customer to support design of solution concepts and its key attributes; and articulate and illustrate customer / developer success. Apply structure to the idea, defining business rationale and value argumentation, and testing for strategic fit, business viability and technical feasibility. Support engagements with product teams, solution engineers, and technical subject matter experts to conduct a thorough technical feasibility assessment. Support engagements with existing and new partners to address any capability gaps to bring idea / solution to fruition. Assist in analyzing commercial and GTM flows to drive triple-win scenarios for Vonage, partners, and customers. Conduct analysis to help develop new innovative business / commercial models that drives value-based pricing for maximum value creation. Act as business consultants from initiation through industrialization stages. Prepare detailed handover material. What you'll bring: Business and Commercial Acumen: Excellent problem-solving skills including problem structuring, solutioning, and making recommendations. Analytical skills: Solid analytic ability including structuring and maintaining financial models and performing advanced Excel analysis. Consultative Selling: Demonstrated ability to craft compelling narratives and data-driven business cases that secure stakeholder buy-in and illustrate clear value argumentation. Complex Stakeholder Management: Ability to influence and build strong relationships across diverse internal and external teams to drive alignment and results. Communication Excellence: Exceptional storytelling, presentation, and negotiation skills to clearly articulate complex ideas and solutions. Results-Oriented Mindset: Focused on delivering measurable outcomes, ensuring both customer success and organizational growth. Lastly, a nice to have would be familiarity with the Network API landscape, including emerging trends, technological capabilities, and market drivers - but any experience in the CPaaS/Communication API space would also be hugely advantageous. How you'll benefit In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits. #LI-DHC1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide!Applications Group (UCaaS/CCaaS) Sales Operations: We are committed to driving operational excellence, optimizing processes, and providing strategic support to enhance the efficiency and effectiveness of our pipe, sales and success teams. We execute on this goal by integrating innovative technologies, data-driven insights and empowering our sales force for unparalleled success, whilst collaborating seamlessly across cross-functional groups within Vonage. It is critical to our success, to foster a culture of continuous learning and development. Through targeted training programs, coaching initiatives, and the implementation of cutting-edge sales methodologies and technologies, we strive to elevate the skills and capabilities of our sales teams. Your key responsibilities: We're looking for a strategic, analytical, and collaborative Senior Customer Success Operations Consultant to help drive the effectiveness, scalability, and impact of our Customer Success organization. In this role, you'll serve as a key partner to Customer Success leadership, championing operational excellence, cross-functional alignment, and data-driven decision-making. Your work will directly influence how we deliver value to customers, improve retention, and drive growth. If you enjoy building processes, surfacing insights, and enabling teams to operate at their best-this is the role for you. This position can be based out of Holmdel (New Jersey) or remote USA with some travel. Operational Strategy and Execution: Partner with Customer Success leadership to define and execute strategic initiatives that improve team efficiency and customer impact. Design and continuously optimize scalable processes, tools, and workflows to support the growth of the Customer Success organization. Align with cross-functional teams-including Sales, Marketing, Product, and Finance-to drive operational consistency and ensure shared goals are met. Develop communications and training to support organizational transitions and new processes. Help map customer journeys and identify key touchpoints for proactive engagement. Data Analysis and Reporting: Serve as the “Champion of Customer Data”, building robust reporting frameworks to track key performance indicators (KPIs), such as adoption, renewal, and churn. Analyze customer trends to identify risks and opportunities for upsell, cross-sell, and retention strategies. Deliver regular insights and dashboards to senior leadership, providing clear, actionable recommendations that influence strategic decisions. Establish processes to capture, analyze, and act on customer feedback (via NPS, CSAT, surveys, and direct input). Collaborate with Product and CX teams to close the loop on feedback and improve the customer journey. Sales Operations Support: Work closely with Sales Operations to ensure seamless integration between Sales and Customer Success systems, processes, and performance metrics. Build frameworks and reporting for Customer Success Managers to forecast renewals and expansion opportunities. Partner with RevOps/Finance to improve predictability of CS-led revenue. Support planning and execution around territory alignment, forecasting, and performance measurement for Customer Success Managers (CSMs). Collaborate with Sales Enablement to develop resources and programs that enhance the commercial acumen of the Customer Success team. Customer Success Enablement: Partner with Enablement and Customer Success leadership to build onboarding programs, training materials, and ongoing development paths for CSMs. Drive adoption and effective use of customer success tools and platforms (e.g., Salesforce, Gainsight, or Customer 360). Foster a culture of continuous improvement by enabling best practices and providing the operational backbone for customer engagement strategies.. What you'll bring: Bachelor's degree in Business, Finance, Analytics, or a related field; MBA or advanced degree is a plus. 5+ years of experience in Customer Success Operations, Sales Operations, Revenue Operations, or related roles-preferably in a high-growth SaaS or technology environment. Strong analytical and quantitative skills with demonstrated experience in data visualization, reporting, and business intelligence. Proven track record of driving cross-functional collaboration and influencing stakeholders across all levels. Excellent communication and presentation skills-able to translate complex data into clear insights and strategies. Proficiency in CRM and success tools such as Salesforce; experience with tools like Gainsight, Customer 360, or Looker is a strong plus. Experience working in a fast-paced, agile, and evolving environment with a focus on execution and impact. How you'll benefit: In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. If you are a highly analytical and data-driven professional with a passion for customer success operations in a SaaS environment and are eager to work closely with the VP of Customer Success, we would love to hear from you. Join our team at Vonage and play a pivotal role in ensuring our customers achieve success with our products. #LI-MR1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: The Integrated Campaign Specialist role will play a critical role in planning, executing, and reporting on cross-functional marketing initiatives. We are looking for someone committed to diligently organizing integrated go-to-market activities across business units to bridge the gap with Corporate Marketing.This includes organizing integrated marketing campaign activities, managing assigned campaign activities, prioritizing tasks, driving decisions, and communicating clearly to a diverse group of colleagues with interdependent timelines. This is a high visibility position with the opportunity to deliver immediate impact. It also is an opportunity to build strong cross-functional relationships with peers throughout Vonage. Your key responsibilities: Drive coordination between multiple Marketing teams and cross functional departments Program Management of integrated campaigns and activities. Own campaign work items and drive completions of activities across teams Engage stakeholders across teams to resolve hurdles and blockers Lead status meetings, record action items, document owners, and drive follow up. Communicate critical stakeholder info sending weekly Integrated Marketing campaign status updates to key teams and stakeholders Keep integrated marketing campaigns and project effort on timelines and within budget. Use data to optimize marketing programs, identify trends, and report on ROI to leadership. Build comprehensive integrated marketing plans in collab with Product Marketing Managers Coordinate with Business Unit Marketing teams to define GTM Strategies, Target Markets Target Buyers, Segments, Channels, Customer Journeys, and messaging for integrated marketing efforts Maintain a holistic integrated marketing calendar for real-time use across departments Document integrated marketing campaign activities & key Marketing Ops requests Work with Product Marketing teams to identify product market fit, competitive advantages, and market trends to identify priority marketing opportunities Establish success metrics and reporting to measure results of integrated marketing campaigns Ensure messaging is consistent and aligned with commercial objectives across the organization. What you'll bring: A growth mindset with a willingness to learn new skills and a proactive attitude Task management: identify, define, and coordinate tasks across multiple initiatives Scope management: ensure all required work is identified to complete work successfully Time management: manage the timely completion of initiatives and tasks to timelines Communication management: take notes, ensure timely and appropriate communication of critical initiative information to the appropriate stakeholders Stakeholder management: identify teams impacted, analyze stakeholder expectations, and develop strategies to engage stakeholders on decisions and execution effectively Practical experience building integrated Go-to-Market strategies and execution plans Required: Integrated Marketing Background Demonstrated experience developing, executing, and managing cohesive marketing strategies. Skilled at presenting a consistent brand message across multiple channels. Campaign management overseeing the end-to-end execution of integrated marketing campaigns, managing budgets, timelines, and resources to ensure successful delivery. Brand consistency: Act as a brand steward, ensuring that all marketing assets, messaging, and communications adhere to brand guidelines and convey a unified value proposition to the customer. Performance analysis background with ability to track, measure, and analyze campaign performance and key performance indicators (KPIs). Content development experience working with creative teams to create compelling, high-quality content and marketing materials, such as blog posts, landing pages, and sales enablement resources. Program Leadership Skills Minimum 1 year of Integration Marketing Program Management experience Minimum 1 year of Marketing campaign & strategy experience Attention to detail, ability to manage multiple projects, documents, and trackers Demonstrable cross-functional collaboration skills to serve as a liaison between marketing and other departments including sales, product, creative, and analytics. Clear examples of proficiency in work prioritization & time management Experience with project management software & process documentation software Soft skills Strategy and Planning Situational analysis & Communication - Written & Verbal Negotiation & conflict resolution Communication - Written & Verbal Task Management & Prioritization Presentation creation and Presenting of campaign plans and strategies What we consider a plus: Team Integration Management: organizational change activities across teams Resource Management: organize, manage, and lead the teams to success Risk management: planning, identification, analysis, response planning, and controlling risk on a campaign. Where you will work: We are open to considering fully remote candidates located within the United States. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide!Why this role matters: We are looking for a proactive and detail-oriented HRIS Intern to support the day-to-day operations of our global HRIS function. This internship is ideal for someone eager to gain exposure to HR processes, and operational support in a professional setting. You'll work closely with HR professionals gaining hands-on experience in a dynamic, fast-paced environment. Your key responsibilities: Support the HR Systems team with basic data entry and routine updates in the HRIS. Assist with preparing and uploading simple data files under the guidance of senior team members. Help with basic system configuration tasks, such as updating fields or settings, as directed. Partner with HR team members to troubleshoot straightforward user profile issues and confirm data accuracy. Help identify and document minor system issues and research possible solutions with supervision. Assist in maintaining data integrity across HR systems through regular checks, audits, and clear documentation. Support data integration efforts by helping monitor data feeds and reporting any inconsistencies. Collaborate with HR staff to assist with system updates, testing, training preparation, and documentation. Provide basic end-user support and help train employees on simple self-service workflows. Participate in testing new features, updates, and fixes by following test scripts and recording results.Help build and run basic HR reports and perform simple audits to support data quality. Assist in creating or updating learning materials such as job aids, guides, or small visual resources. Perform general administrative or project support tasks as assigned. What you'll bring: Required: Currently pursuing a Bachelor's or Master's degree in Human Resources, Business, Finance, or a related field. Interest in learning HRIS database design, system structure, and basic HR technology functions. General curiosity about HR processes such as payroll, benefits, compensation, staffing, or employee development. Strong interpersonal and communication skills, with the ability to work well in a team environment. Basic quantitative and analytical abilities, with a willingness to develop stronger skills. High attention to detail and accuracy in all work.Familiarity with or ability to learn HRIS tools, data management concepts, and common PC applications (e.g., Excel, spreadsheets, and other productivity software). #LI-RE1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide!Business Transformation Lead We are committed to delivering world class operational delivery and end to end business transformation across the global BU Apps business (UC/CCaaS). This ranges from core operational execution to fundamental and complex change at scale. We execute on this goal by constantly striving for operational excellence and driving structured, results orientated, best practice transformation, whilst collaborating seamlessly across cross-functional groups within Vonage. Why this role matters: This is a high-impact role at the heart of our largest and most complex business transformation programs. We are looking for ambitious, hands-on transformation leaders who have successfully delivered large-scale change programs that materially impacted business performance. You'll bring a strong commercial mindset, with the ability to assess, shape, and develop business cases, drive them through execution, and ensure benefits are realized. This means being equally comfortable engaging senior executives on strategic priorities and rolling up your sleeves to deliver tangible results on the ground. This is an opportunity to play a leading role in a global transformation journey; delivering measurable business outcomes, shaping the future of our organization, and accelerating your own career in the process. Your key responsibilities: Lead end-to-end transformation initiatives - from discovery and business case development through implementation, change management, and benefits realization across people, process, systems, product, and cost-focused programs. Apply strong commercial judgment and financial acumen to shape, assess, and evolve business cases, ensuring every initiative delivers tangible value and aligns with enterprise priorities. Collaborate cross-functionally with Product, Finance, Technology, Operations, and GTM teams to align initiatives with strategic objectives and remove delivery barriers. Drive business performance by redesigning processes, embedding best practices, and enabling scalable, data-driven decision making. Develop, coach, and hire top-tier talent - building transformation capability across the organization and fostering a culture of high standards, accountability, and continuous improvement. Champion excellence and raise the bar in delivery quality, analytical rigor, and execution discipline, ensuring initiatives set a new standard for impact and pace. Execute robust change management and communication strategies to drive adoption, sustain new ways of working, and ensure lasting behavioral change. Measure what matters - track benefits realization, monitor KPIs, and report results to senior stakeholders with transparency and precision. Identify and manage risks and interdependencies, anticipating challenges early and problem-solving to maintain momentum and delivery confidence. Stay ahead of the curve by leveraging market insights, emerging technologies, and transformation best practices to shape future waves of change. What you'll bring: 6+ years' experience in business transformation, management consulting, or large-scale change delivery - ideally with a Big 4 or top-tier consulting background, combining strategic and hands-on execution experience. Deep commercial and business acumen, with the ability to interpret financials, build and challenge business cases, and connect transformation outcomes directly to value creation and P&L improvement. Demonstrated success delivering end-to-end transformations, from case development through implementation and full benefits realization. Exceptional analytical and problem-solving skills, with comfort in data, modeling, and performance tracking to drive insight and action. Strong leadership and people development skills, with a track record of mentoring, and growing high-performing teams that deliver at pace and to high standards. Outstanding communication and stakeholder engagement, able to influence and gain trust across all levels, from senior executives to delivery teams. High standards and a growth mindset, with the ability to challenge constructively, inspire excellence, and continuously push for better outcomes. A results-oriented, entrepreneurial drive, thriving in fast-paced, dynamic environments where impact and ownership matter most. #LI-MR1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide!Why this role matters: Take on a pivotal role at the forefront of “outside-in” innovation, where you'll shape the future of the Network API ecosystem. As an Innovation Engagement Manager, you will work cohesively with leading customers and partners, as we look to establish the network API space. Leveraging your exceptional business acumen and exceptional communication skills, you will empower customers to embrace innovative products, realize tangible value and showcase their success. This is a bold new direction for our business, demanding individuals who thrive in dynamic environments and are adept at fostering high-impact relationships across internal teams and external stakeholders. Your ability to navigate complexity, influence decision-making, and deliver measurable outcomes will be key to achieving success for our customers and positioning the organization as a leader in innovation. Your key responsibilities: Collaborate with the Business Development Director in identifying new business opportunities with assigned customers and partners that maximize end-to-end value creation for both operators and enterprises. Enable discussions with the customer to map out potential areas to collaborate on; and synthesize and align on the key pain points and eventually the problem statement.. Facilitate strategic workshops with the customer to develop paper solutions and its key attributes; and articulate and illustrate customer/developer success Apply structure to the idea, defining business rationale and value argumentation, and testing for strategic fit, business viability and technical feasibility. Assist in defining commercial constructs, money flows and business cases to drive triple-win scenarios for Vonage, partners, and customers. Deliver business and solution consulting to customers on how to best utilize and customize products by driving collaboration with cross-functional teams both internal (e.g., product, solutioning, legal, marketing) and external (e.g., customer, enterprises), resulting in a detailed launch plan that is desirable, viable and feasible. Implement the defined path to launch and cooperate with the marketing team to create compelling online and offline activations based on measurable results. Eventually illustrate the path to scale for these business innovations and synthesize learnings into a customer development strategy spanning launch and scale opportunity. Prepare detailed handover material for the BUs. What you'll bring: Ideally we are looking for someone with 10 years experience in a role where you have been front and centre with customers on devising and implementing new product introduction strategies for cloud software solutions ( that aid in driving innovation - this could have been in Strategy & Operations (S&O), Customer Success, Solutions Engineer roles as examples. Customer obsession: Experience in interfacing with customers to extract addressable pain points, co-developing solution concepts, and illustrating path to success. Consultative Selling: Demonstrated ability to craft compelling narratives and data-driven business cases that secure stakeholder buy-in and illustrate clear value argumentation. Solution Consulting: Deep expertise in guiding customers on the adoption and customization of products to align with their goals and objectives. Business and Commercial Acumen: Strong understanding of value-based pricing, revenue models, and developing triple-win scenarios for all stakeholders involved. Market Introduction and Go-to-Market (GTM) Strategy: Experience in supporting market launches and shaping effective GTM motions tailored to customer and business needs. Partnership Development: Track record of identifying and fostering high-value partnerships to address capability gaps and co-create solutions. Complex Stakeholder Management: Ability to influence and build strong relationships across diverse internal and external teams to drive alignment and results. Communication Excellence: Exceptional storytelling, presentation, and negotiation skills to clearly articulate complex ideas and solutions. Leadership and Influence: Strong leadership presence with the ability to guide cross-functional teams through ideation to industrialization stages. Results-Oriented Mindset: Focused on delivering measurable outcomes, ensuring both customer success and organizational growth. Lastly, a nice to have would be familiarity with the Network API landscape, including emerging trends, technological capabilities, and market drivers - but any experience in the CPaaS / Communication API space would also be hugely advantageous. How you'll benefit: In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. #LI-RE1 #LI-RE1 There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA. The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. Job Duties/Responsibilities: This role will include, but will not be limited to the following responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots Assist in testing, applying, and maintaining server configurations and related security patches Assist in maintaining and checking the health of systems and backups to include restore testing Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets Update tickets following documentation templates and/or guidelines to ensure quality requirements are met Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner Provide inventory support and input to the provided inventory system for the customer Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events Conduct or provide new equipment deployments and/or requested deployment support Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets Analyzes functional business requirements and design specifications for functional activities Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware Required Clearance: Public Trust (#clearable) (#publictrust) Required Qualifications: Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process Associate Degree or equivalent experience 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues General knowledge network products and systems Experience in a rapid paced, time sensitive, high-quality environment Must have excellent team skills and collaboration skills Attention to detail and follow-through Ability to work with minimal supervision Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year). Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements Desired Qualifications: Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks. Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Ability to apply comprehensive knowledge across key tasks and high impact assignments Experience evaluating system performance results and recommending improvements or optimizations Experience performing IT hardware repairs and installing replacement parts Experience planning and leading technology assignments and projects Prior hands-on experience with the setup, configuration and administration of servers and backups Experience functioning as a technical expert across multiple project assignments ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Physical and/or Mental Qualifications, if applicable*: Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists. This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs *Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job Our Network Support Technician's earn between $61,600 - $68,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Brunswick, Georgia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: As a Sales Development Representative you will be responsible for creating, identifying, and qualifying new sales opportunities. Your final goal will be to schedule meetings with qualified prospects, and pass them on to our Sales counterparts. You will be the very first point of contact a potential customer will have with Vonage API and play a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on your interactions and successes with prospects. There are tremendous growth opportunities within this position and team; you will have a chance to learn and develop skills on B2B technology sales and marketing and more. We are growing rapidly and we expect our SDRs to grow to more senior positions across the organization as we gain experience and achieve higher levels of performance. Your key responsibilities: Perform inbound & outbound sales activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools Qualify customers based on a thorough knowledge of Vonage API platform products Keep meticulous and detailed notes updated in our CRM system Schedule meetings and demos for our Account Managers Collaborate with marketing, account managers, and sales leadership to optimize performance Achieve monthly targets number of qualified Appointments & new sales Opportunities Develop and maintain territory plan with Account Managers from your assigned geography Support Vonage API marketing efforts by assisting in online and other marketing campaigns What you'll bring: Required: 2+ years of Sales Development / Lead generation and or sales experience in B2B environments, especially in the software industry Cold calling experience Salesforce, Gong, Outreach and 6sense experience a plus Enterprise/Key Accounts Outbound experience a plus What we consider a plus: Highly collaborative mindset who is a team player - our success is together, not alone. Willingness to talk on the phone and on video with prospects Ability to work at a fast pace to have as many meaningful interactions with prospects as possible each day Previous Healthcare experience Goal-oriented mindset Creativity around new ideas to help the team be successful Autonomy and ability to make things happen without supervision or tight control Keen interest in growing their career in tech Excellent listening, verbal and written skills Where you will work: We are open to considering fully remote candidates located within the United States. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

National Retail Solutions (NRS) is hiring! We are looking for a self-motivated, experienced Channel Sales Manager to develop and build a team of Distributors to sell the World's Greatest Point of Sale System, NRS Pay (Credit Card Sales), NRS Funding (Merchant Loans), and NRS Petro (Gas Pump Management). Currently, we have over 15,000 units Nationwide and growing rapidly in all areas of the US. We continue to expand into new segments and are constantly adding new features. A Channel Sales Manager can sign up anyone across the US to sell our Services. You will be responsible for identifying new Distributors, onboarding them to sell, and keeping in constant contact with them so they keep selling. NRS Channel Managers are that they have a proven track record of successful selling. You need to be high-energy, organized, and have a can-do attitude. Prior experience selling POS Systems, Credit Card Processing, Consumer Packaged Goods, or Retail Service Industries is preferred. Travel is limited to Trade Shows and occasional in-person meetings. Compensation: Base Salary plus commissions.Responsibilities: Grow and Manage your Distributor Network Motivate your Distributors to sell Train Distributors on our products Stay in constant contact with your network of Distributors Understand your Distributor's needs and provide solutions. Skills Required: Ability to Sell Features and Benefits Active Listener Self-Motivated Prospecting Strong Communication Adaptable Organized Ability to Negotiate Ability to Plan Conflict Resolution Relationship Builder Client Engagement Critical Thinking/ Problem Solver Sales Presentations At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT's mission of enabling our customers to keep in touch and share resources with their friends and family around the world. IDT is listed on the NYSE, employs over 1000 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.

CBTS Enterprise IT Solutions Teams are looking for a Network & Systems Administrator to support a customer site in West Jefferson, NC. This candidate is expected to be a self-starter with at least 3-4 years of experience in IT. In this role, the IT Administrator will be working on-site at shop floor installing hardware, documenting inventory, post migration testing and additional IT responsibilities. The IT Admin will be working closely with the Digital Technology Lead on-site to assist with deployment tasks to support the Operational Technology Network. The ideal candidate is responsible for maintaining the design and integrity of both customer-facing and internal systems as well as providing technical assistance to team members with system and network requests. Responsibilities: Responsible for designing, organizing, modifying, and supporting a company's computer systems. Builds and installs LANs, WANs, Internet and intranet systems, and network segments. Primary responsibilities • Support LANs, WANs, network segments, Internet, and intranet systems. • Network cable (copper & Fiber) installation, testing, removal • Ensure design of system allows all components to work properly together. • Troubleshoot problems reported by users. • Assists with Network Obsolescence/Refresh cycles. • Maintain network and system security. • Support Network hardware security patching / firmware upgrades. • Monitor networks to ensure security and availability to specific users. • Evaluate and modify system's performance. • Maintain integrity of the network, server deployment, and security. • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. • Perform network address assignment. • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. Qualifications · Bachelor's degree or equivalent experience · Ability to multi-task, organize, and prioritize work · Exceptional customer service skills Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.