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Working At iHerb

Industry
Online Retail
Revenue
Headquarters
Employees
110
Founded in
Website
Organization type
Private
Social media

Since 1996, Los Angeles-based iHerb has been spreading health and wellness to the world. And more importantly, they've been doing it at prices that everyone can afford. The company is always expanding and innovating new ways to best serve the market. They are committed to bringing healthiness to everyone. They ship to over 150 countries, have more than 1,500 employees, operate out of 16 offices globally, and offer more than 30,000 products on their site.

Chloe, a Junior Software Developer, said, "I really love iHerb for the people. Everyone is warm, friendly, and fun to work with and they inspire me to strive for better, learn more, and delve into my curiosity for new technologies."

Diving Into the Values at iHerb

From the Ground Up

iHerb depends heavily on its guiding principles to operate. They look for people whose values align with theirs and individuals whose work methods match up with these guiding principles. iHerb's principles are:

  • Delight Our Customer: Start with the customer and work backward from there
  • Are Passionate Owners: Ever employee acts on behalf of the company and thinks as an owner would
  • Commit, Even if we Disagree: iHerb employees respectfully challenge each other to be better
  • Act With Urgency: Speed matter. iHerb people have a bias for action and love a calculated risk
  • Continuously Innovate: This is part of the company's core goals. Always working to be better
  • Focus and Simplify: Focus on priorities, simplify actions. Complexity is the enemy.
  • Learn Relentlessly: Success comes from lessons learned. Being self-critical and honest about mistakes makes iHerb the company it is
  • Are Not Wasteful: iHerb people are resourceful, find the best, most efficient ways to get things done
  • Develop and Hire the Best: iHerb's success comes from the attention they put in their people. New hires are not brought in to fill a role but to raise the bar
  • The People at iHerb

    Empowered to the People

    iHerb is a place you can come to be empowered to do your best work. On how managers empower their teams Al, Director of Software Development and Platform said, "More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at."

    And iHerb people exemplify the company's values. But above all, they are exceptional people. It is one thing to know how to do one thing really well, to practice and practice until you are perfect, and it's another thing to be able to do a lot of things really well. "A top performer on my team is really exceptional at a few things above and beyond the skills to do their work. Building relationships, adapting to the environment as it changes, and acting with urgency are these key abilities that enable them to achieve rapid growth in their career at iHerb," Sara, Product Manager, said.

    The Culture at iHerb

    Bring the Real You

    The iHerb culture is all about uniqueness and bringing your true self to work every day. People that work for iHerb aren't concerned with the status quo, they like different, cool and hardworking. They love people who care about something and are passionate in their pursuit of goals. Chris, a Software Development Engineer, said, "Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common."

    The culture is also heavily hinged on radical amounts of collaboration. This is exemplified by the large number of networking opportunities the company sets up for its employees, including happy hours, philanthropic endeavors, going to minor league baseball games, on-site yoga classes and more.

    Nina, a Curriculum Developer, said, "Collaboration, feedback and creative freedom contribute to our team's success. Collaborating and receiving feedback ensures the content of our projects is accurate and effective. We are also given the freedom to approach our projects however we see fit -- this flexibility allows us to create learning materials that are engaging and interesting."

    The Office at iHerb

    L.A. Born and Bred

    Although iHerb has locations all over the world, it is headquartered in Los Angeles. More specifically, in the heart of Pasadena. The office is surrounded by living, dining and recreation options. It is only a short trip from Los Angeles proper, one of the U.S.'s greatest cities. The company also has another location in the L.A. area. It comes in the form of a tech hub in Irvine. Irvine has been named time and again one of America's best places to live.

    The Benefits at iHerb

    iLove These Benefits

    iHerb offers employees some top-of-the-line benefits and perks. The benefits package they offer is in place to not only give comfort and security to the employee working for the company but for their whole family, should they have one. Some of those include:

  • Comprehensive medical insurance policies
  • 401k
  • Stock options
  • Maternity/Paternity leave
  • Military leave
  • Family medical leave
  • Generous PTO
  • Paid sick days, vacation & holidays
  • Employee discounts
  • Stocked kitchens
  • Tuition reimbursement program
  • On-site happy hours
  • On-site gyms
  • Video game rooms
  • Sand volleyball court
  • Another big perk is the professional development you get from working at iHerb. The company is set up to allow younger employees to learn as much as they possibly can.

    "I have learned a lot since coming here. Everything is very fast-paced but at the same time, you learn so much. IF you are someone that is self-motivated and resourceful you will be very successful at iHerb," Thien, a Technical Lead, said.

    And with that, comes some challenges and difficult problems to solve. But those who see those challenges as an advantage, a way to learn, and not a hinderance are the ones who will be successful at iHerb. "Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning." Alina, Senior Software Development Engineer

    iHerb's mission statement

    To make health and wellness accessible to all. Since our founding in 1996, we have been dedicated to offering earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

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    3.2/5

    iHerb employee reviews

    Based on 6 ratings

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    iHerb employee reviews

    iHerb employee reviews
    3.2/5

    Based on 6 ratings

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    A zippia user wrote a review on Jun 2021
    Pros of working at iHerb

    It's Kind of a mess but the pay is great as long as you have a job which may not be for long

    Cons of working at iHerb

    Everything is done in real time, there's no planning. Reporting is a mess, finance team is brand new after 24 years, there's no forecast

    iHerb benefits

    Benefits

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    The team at iHerb

    • The founders of iHerb is Ray Faraee.
    • The key people at iHerb is Ray Faraee.
    Key people
    Ray Faraee

    iHerb rankings

    iHerb is ranked #51 on the Best Internet companies to work for in California list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

    Read more about how we rank companies.

    iHerb salaries

    Average iHerb salary
    $40,196
    yearly
    $19.32 hourly
    Updated March 14, 2024

    Rate the iHerb's inclusivity.

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    iHerb diversity

    9.1
    Diversity score
    We calculated iHerb’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of iHerb’s workforce.

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    iHerb financial performance

    9.7
    Performance score

    Highest paying iHerb competitors

    Compare iHerb salaries to competitors, including Coupang, Forest Plywood, and Provide. Employees at Coupang earn the highest average yearly salary of $107,355. The salaries at Forest Plywood average $83,291 per year, and the salaries at Provide come in at $82,941 per year.
    RankCompanyAverage salaryJobs
    1$107,3550
    2$83,2910
    3$82,9410
    4$82,6350
    5$82,3820
    6$49,7060
    7$44,2790
    8$44,1800
    9$36,1970
    10$34,6590

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    Zippia gives an in-depth look into the details of iHerb, including salaries, political affiliations, employee data, and more, in order to inform job seekers about iHerb. The employee data is based on information from people who have self-reported their past or current employments at iHerb. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by iHerb. The data presented on this page does not represent the view of iHerb and its employees or that of Zippia.

    iHerb may also be known as or be related to Iherb, Inc., iHerb, iHerb Inc, iHerb LLC, iHerb, Inc. and iHerb.com.