IHG Owners Association jobs - 138 jobs

Responsibilities include managing all on-site PIP renovation / conversion design and construction activities to ensure compliance or non-compliance with franchise License Agreement, including conformance with any associated PIP, Plan Review and FF&E submittals, and brand standards, including life safety and ADA requirements. Provide design, construction expertise and assistance to IHG franchisees and their assigned design team members through all phases of their PIP projects, including working out design / construction solutions as project field conditions arise, thus ensuring timely and successful completion of projects while promoting Great Hotels Guests Love. May lead and review the work of less experienced staff by providing mentoring, technical guidance and/or training in daily activities. From time to time provide feedback to management and brand on product related issues / recommendations for improvements. Your day to day Property Improvement Plan (PIP) projects - Conduct PIP renovation inspections and product assessments using the Brand Master Plan PIP Strategy for existing and conversion hotels seeking IHG franchise licensing or re-licensing. Perform comprehensive property walkthroughs to evaluate design relevance, product condition, and compliance with brand standards, life safety requirements, and building codes. Develop detailed PIP narrative documents outlining renovation requirements to improve GuestView scores and revenue performance. Lead onsite design reviews and manage PIP execution with ownership throughout a 12-24 month renovation period to ensure timely completion and full compliance with approved plans, brand standards, and codes. Conversion projects - Conduct multiple progress visits, referencing Plan Review documents and correspondence, for hotels entering the IHG system through the New Hotel Opening Program (NHOP). Meet with ownership during renovations to set project expectations, assess readiness, resolve field issues, and ensure compliance with PIP and Plan requirements, brand and life safety standards, building codes, and ADA. Proactively partner with the mid-scale Development team and owners prior to Franchise Approval Committee (FAC) review to align on scope, design issues, and renovation timelines, improving FAC approval success and timely license execution for new builds and PIP conversions. Serve as the first‑level PIP appeal contact for waiver and timeline extension requests, negotiating scope and completion schedules. Assess project progress and recommend PIP default for non‑compliant or delayed hotels when necessary, while developing viable strategies to bring properties into timely PIP compliance. Consult with franchisees, design professionals and hotel owners to assist in the development of construction schedules for Property Improvement Plan (PIP) hotel projects. Review site plans to ensure compliance with applicable laws, company regulations and brand standards, and comment on required changes or improvements to such plans. Effectively manage an assigned territory by evaluating and tracking progress all ongoing PIP project field activities, prepare written reports and/or summaries for management as needed. As part of the License Agreement documentation trail, provide timely written follow-up (reports, letters and emails) associated with all site visits and other forms of communication or agreements with Licensee and their assign representatives. Owner Relations - Build strong franchisee/owner relationships by providing reasonable support, addressing design, construction, and PIP waiver requests, and offering practical design solutions, including recommending qualified design professionals when needed. What we need from you Bachelor's Degree in Architecture, Design, Construction Management, or a relevant field of work, or an equivalent combination of education and work related experience. NCIDQ, AIA or ASID certifications preferred. CAD training and familiarity with CAD systems also preferred. 5 to 7+ years progressive work-related experience in design and/or architecture, with demonstrated technical proficiency related to the position. Previous experience in the hotel industry or similar desired. Project Management skills. Project management experience in organizing, planning and executing complex, large-scale projects from conception through implementation. Communicate effectively-verbally and in writing-with PCs, architects, designers, and contractors, clearly conveying project requirements. Prepare thorough plan reviews that clearly document Brand standards and life safety requirements in response to project submittals. Demonstrate knowledge of brand standards and full understanding of the differences in the various brand standards; a clear understanding of ADA requirements and Company Life Safety Requirements. Ability to read architectural, mechanical, plumbing, sprinkler, and electrical drawings, and produce comprehensive technical PIP renovation documents incorporated into franchise License Agreements. Stay current on construction trends, codes, and design through ongoing professional education. Demonstrate ability to effectively prioritize project details and manage time usage to track active renovation, conversion and new development properties, and to determine if plans have been submitted in a timely manner. Travel - 75% Location - Remote: **Candidate must reside in a major US city near a major airport. Preference for one of the following locations: Texas; Portland, OR, Seattle, WA, Denver, CO or Atlanta, GA.** The salary range for this role is $74,000.00 to $105,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. #LI-YM1

As Kitchen Manager, you will help lead the way in our fast-paced, high-volume, scratch kitchen, driving the culinary execution of our uniquely inspired menu with items thoughtfully paired with our Cooper's Hawk wines. You will partner closely with the Executive Kitchen Manager to deliver uncompromising hospitality, while coaching and inspiring our Team Members to ensure high food quality and a memorable guest experience. What You Will Get * 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events * Monthly Complimentary Wine Tasting for Two * Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount * 401(k) with Company Match * Health & Flexible Savings Accounts- Health and Dependent Care * Long-Term Disability; Voluntary Short-Term Disability * Basic Life and AD&D Insurance (with option to purchase additional coverage) * Paid Parental Leave * Paid Time Off * Access to Team Member Relief Program * Wellness and Mental Health Support * "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services * Team Member Rewards, Milestone Recognition and Referral Bonuses * Career Development Opportunities How You Will Succeed Show Up Ready: Come prepared, stay sharp and start strong. * Oversee 1-2 kitchen departments including dish, prep, and/or line * Maintain a professional image and uphold Cooper's Hawk culinary and safety standards * Use tools like POS systems, scheduling software, ordering/inventory systems, and Microsoft Office to stay organized * Help execute new menu roll-outs, kitchen initiatives, and private events, including monthly Wine Club dinners Own What You See: Take responsibility, jump in, and do what needs to be done. * Help hire, train, and develop hourly kitchen Team Members on kitchen standards * Ensure adherence to food safety, sanitation, and kitchen policies * Be accountable for prep and line knowledge to drive financial and operational results * Assist with weekly inventory and labor management Stay in Sync: Communicate often, move with your team, and keep service flowing. * Foster strong collaboration between kitchen and front-of-house teams * Lead department meetings and coach Team Members * Partner with the Executive Kitchen Manager and General Manager to achieve restaurant goals * Assist in executing private events, including monthly themed Wine Club dinners Make It Personal: Be genuine, listen well, and tailor the experience. * Represent Cooper's Hawk values and create a respectful, inclusive kitchen culture * Support your team with the tools and training they need to succeed * Ensure every dish meets our high standards and enhances the guest experience Add a Touch: Go beyond the expected to create memorable moments. * Empower your team to take pride in their work and deliver exceptional food * Celebrate wins, big and small, with your team * Contribute to a kitchen environment that inspires excellence What You Will Bring * 1-2 years of supervisory experience in high volume kitchen in a full-service restaurant environment. Scratch kitchen experience preferred. * Excellent verbal and written communication skills * Ability to read, understand and communicate in English * Demonstrates financial acumen * Proficient in Microsoft Office Suite * Preferred certifications include ServSafe and state/local licensing requirements * Must be able to lift and carry up to 50 lbs. * Must be able to stand for at least 10 hours per shift * Must have the ability to work 50-60 hours per week * Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

As a member of the Cooper's Hawk team, the Service Assistant plays an integral role in executing a positive experience for each Guest. They are the point person for all the work involved in staging the dining area, while also ensuring our Guests have what they need for a memorable dining experience. What You'll Get * Incredible Discounts: * 50% Dining and Carryout * 40% Retail Wine * 20% Retail and Private Events * Monthly Complimentary Wine Tasting for Two * Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program * Company Matching 401(k) Retirement Savings Plan * Flexible Savings Accounts- Health and Dependent Care * Highly Competitive Pay plus Team Member Incentives & Rewards * Pay Access before Pay Day * Flexible Schedules * Paid Time Off * Access to Team Member Relief Program * Employee Assistance Program, providing mental health, legal and financial counseling. * "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services * Employee Referral Bonus Program * Wine and Culinary Education * Career Growth Flight Plan * Milestones Recognition Program What You'll Do * Greet all Guests with hospitality and friendliness * Actively communicate with all departments within the restaurant to ensure a memorable guest experience * Adhere to all Cooper's Hawk service standards and food handling procedures * Pick up and deliver food orders to the table as assigned, as well for carry-out orders * Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner * Maintain knowledge of Cooper's Hawk menu * Ensure dishes are stocked and available for table service and table silverware is ready for service * Maintain a safe, clean, organized, and stocked work area * Maintain professional relationships and communicate clearly with all Guests, Managers and Team Members * Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines * Perform other duties as assigned What You'll Need * Must represent Cooper's Hawk Values * Must be at least 18 years of age * An individual who thrives in a team-based environment * Has a passion for guest service and hospitality-focused * Must be able to read, write and understand English * Ability to work flexible shifts and schedules, inclusive of weekends and some holidays * Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment * Ability to lift and carry up to 40 lbs. * Ability to stand and walk up to 10 hours per shift * Ability to perform essential functions to Cooper's Hawk standards with reasonable accommodation Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

At Cooper's Hawk, our Hosts set the tone for the entire guest experience. From the first greeting to the final farewell, you will bring Uncompromising Hospitality to life. Through warm welcomes, smooth table flow, and helpful conversations, you will ensure every guest feels personally taken care of from the moment they walk through the door. What You Will Get * 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events * Monthly Wine Tastings for Two * Medical, Dental, Vision, and Telehealth * 401k with Company Match * Paid Time Off and Flexible Schedules * Early Pay Access * Wellness and Mental Health Support * Wine and Culinary Education * Career Growth Flight Plan * Team Member Rewards, Milestone Recognition, and Referral Bonuses How You Will Succeed Show Up Ready: Come Prepared, stay sharp, and start strong. * Greet guests with energy and enthusiasm from the very first interaction * Answer guest phone calls with professionalism and hospitality * Follow checklists to set up the host area for a smooth shift * Maintain a professional image at all times by adhering to all appearance and behavior guidelines Own What You See: Take Responsibility, jump in, and do what needs to be done. * Keep track of table flow and dining room pacing to deliver an excellent guest experience * Adjust seating plans as needed to avoid bottlenecks and wait time surprises * Manage special seating requests of guests consistent with table availability Stay in Sync: Communicate often, move with your team, and keep service flowing. * Communicate constantly with Managers and Team Members to keep service moving seamlessly * Support servers and service assistants when needed to help the team shine Make It Personal: Be genuine, listen well, and tailor each experience. * Answer questions about food, wine, and experiences with warmth and knowledge * Share insights about our Barrel Reserve wine during each escort to the table Add a Touch: Go beyond the expected to create memorable moments. * Help with light side work and maintain the entry area so every guest's first impression is a great one * Keep phone etiquette polished and professional when answering calls and handling reservations What You Will Bring * At least 18 years of age * A genuine love for hospitality and a desire to create unforgettable experiences * Comfort in a fast paced environment with strong multitasking skills * Ability to lift up to 40 pounds and stand for extended periods * Willingness to work weekends and holidays * Team spirit and clear communication * Ability to read, write, and understand English Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

We're searching for an experienced Front Desk Agent ready to make an immediate impact. We value the expertise our team members bring, and compensation for this will be in line with experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions, and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. What We Need from You - In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays. Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. What we Offer ─ We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. This range may be modified in the future. The hourly pay range for this role is $22.00 to $26.00. We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Performs simple maintenance and cleaning duties in guest rooms, public areas and grounds of the hotel that do not require practical skill or knowledge of a trade. The hourly pay rate for this role is $18.87. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. DUTIES AND RESPONSIBILITIES: Complete basic maintenance related tasks and deep cleaning to keep guest rooms and public areas in an excellent state of cleanliness and repair. Assist with completion of the preventative maintenance checklist and complete minor repairs work orders such as replacing ceiling tiles, light bulbs, patching vinyl, unclogging toilets replacing faucet washers, etc. Carry tools, prepare the worksite and assist maintenance representatives as needed Clean and sweep the parking lot and sidewalk areas. Cut, prune and water the lawn and plants as necessary and dispose of the trimmings. Empty all trashcans on a daily basis Report all unsafe conditions or malfunctioning equipment to supervisor. Adhere to all established safety policies and procedures. Follow procedures that ensure the security of inventory such as tools, supplies, equipment, etc., replenish supplies and inventory in a timely and efficient manner, and minimize waste. Respond in a courteous and prompt manner to all guest questions and/or requests to ensure strong guest satisfaction. Promote teamwork and quality service through daily communication and coordination with other departments. Perform other duties as necessary Qualifications and Requirements: Basic reading and writing skills This job requires ability to perform the following: Carrying, lifting, pulling or pushing items weighing up to 100-300 pounds Frequently standing up and moving about the buildings and grounds Frequently handling objects and equipment Frequently bending, stooping, kneeling Working knowledge of basic non-skilled maintenance tasks such as plunging toilets, changing light bulbs and replacing faucet washers. Working knowledge of lawn/plant care equipment and tools. Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive instructions for the day or to read equipment safety/repair manuals. Other: May be required to work nights, weekends, and/or holidays

About the hotel A luxurious hotel destination at The Wharf on D.C.'s Waterfront, the InterContinental Washington D.C. - The Wharf in the reimagined Wharf neighborhood brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. - The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America's political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river's edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting. Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike. About the MiniBar/ServiBars Attendant position Creating memorable experiences by properly maintaining levels of inventory in guest room ServiBars (minibars) to ensure guest satisfaction. At the InterContinental Washington DC - The Wharf, we want our guests to feel special, cosmopolitan and in the know which means we need you to be charming by being approachable, having confidence and showing respect, stay in the moment by understanding and anticipating guests' needs, being attentive - taking ownership of getting things done, and making the guest's stay memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. A little taste of your day-to-day Every day is different, but you'll mostly be: Ensure that all in-room accessories and promotional materials are in place. Promote teamwork and quality service through daily communication and coordination with other departments. Inspect and restock guest room ServiBars according to established standards; accurately record guests consumption using the Servitron hand-held unit or other established method. Maintain an adequate stock of products on the ServiCart and replenish the cart at the end of the day. Maintain the storeroom in a neat and orderly manner. Report ServiBars and ServiCarts requiring repairs to the Engineering department; complete basic repairs and deep cleaning of ServiBars as required. Alert Management of any problems or issues so that prompt, corrective action can be taken where appropriate. Perform other duties as assigned. What we need from you Handling, carrying or pushing items weighing as much as 50 pounds (carts, boxes, bottles, etc) Moving about the guest corridors, service elevators, and storeroom Unlocking, opening, pushing, pulling, bending and lifting Communication skills are necessary when interacting with guests and supervisor - you'll be warm, welcoming, and easy to talk to Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. Reading and writing abilities are utilized often when taking and recording inventory, recording consumption, completing paperwork, etc. A good grasp of reading, writing and basic math The flexibility to work night, weekend, and holiday shifts Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. The hourly pay rate for this role is $26.75. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. You can apply for this role through the link below (or through the internal career site if you are a current employee). Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. At IHG Hotels & Resorts, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected - wherever they are in the world. Want to be part of the journey? As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

We take laundry seriously. So, we're searching for a Laundry Valet Presser Attendant with an exceptional eye for detail and a passion for perfection to make sure every single linen and guest item is washed, dried, and folded to meet our exceptional standards. A little taste of your day-to-day: Every day is different, but you'll mostly be: ● Sorting laundry by colour, material, and level of soiling ● Inspecting all laundry and linen for damage or stains - keeping a record of any items that don't make the grade ● Operating washers and dryers to their recommended capacity and manufacturer guidelines ● Adding the correct chemicals in the right quantities for each wash cycle ● Folding and storing clean linen - operating the linen feeder, sheet folder, towel folder and table linen ironing machines What We need from you: ● It's a physical role and you'll be on your feet most of the day, so fitness is important ● Carrying or lifting items weighing up to 75 pounds and pushing and/or pulling approximately 400 pounds ● You may need to bend, stoop, and kneel to complete some activities ● Frequently working in areas of high temperatures around heavy equipment ● Reading and writing abilities and basic math skills are utilized when determining amounts of chemicals to treat laundry and stains and logging appropriate poundage. ● Outstanding organizational and time management skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. The rate of pay for this role is at $17.00 per hour. So, join us and you'll become part of our ever-growing global family. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Steward and the InterContinental Indianapolis InterContinental Indianapolis brings refined luxury to Indy's iconic Monument Circle. This opening is not just a hotel launch, it's an event for the city and we're looking for the right team to shape its future. The landmarked Illinois Building showcases a $110 M restoration to feature 170 Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle. This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself. Explore our very own InterContinental Hotels & Resorts - a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You'll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand. We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values: Do the right thing Show we care Aim higher Celebrate difference Work better together At IHG we promise to give colleagues: Room to Belong: Enable Room to Grow: Enrich Room to Make a Difference: Empower The InterContinental creates exceptional experiences through our Brand Values by being: Thoughtful Cultured Remarkable The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences: We Invite Discovery We Embrace Empowerment We Champion Possibility About this position This position is responsible for cleaning the entire kitchen area, cook ware, plates, glass ware and silverware and cutlery. A little taste of your day-to-day Every day is different, but you'll mostly be: Use correct cleaning chemicals for designated items, according to OSHA regulations. Set up and organize work station with designated supplies and equipment; report shortages to supervisor. Replenish as needed throughout the shift. Clean the total kitchen including food service carts, walk-in coolers, freezers, service elevators, and loading dock area. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Perform ware-washing tasks on soiled dishes from the restaurant, banquet, and room service outlets, through the use of the dish machine. Perform the tasks required for washing pots, pans, and other equipment which must be washed by hand in the pot sinks. Perform routine daily maintenance of kitchen. Clean and polish silver and copper chafing dishes, trays, etc.; burnish all silver as necessary. Sweep and mop the kitchen floor as necessary to maintain a sanitary environment for food preparation. What we need from you Minimum formal education of some high school and a minimum one year job-related experience preferred. Must be able to abide by the company appearance standards and compliance with the designated uniform. Dedicated to exceeding service standards and providing services and standards to the highest caliber. Must be able to work any shift, weekends, holidays, and special events, as needed. What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. The hourly pay rate for this role is $15. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

The Cooper's Hawk Tasting Room Attendant has passion for guest service, food, wine and hospitality. They ensure an exceptional Guest experience through efficient and friendly team-based service, while educating our Guests on Cooper's Hawk products, wines. The Tasting Room Attendant helps grow our Wine Club community by educating our guests on the program and inviting them to join. What You'll Get * Incredible Discounts: * 50% Dining and Carryout * 40% Retail Wine * 20% Retail and Private Events * Monthly Complimentary Wine Tasting for Two * Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program * Company Matching 401(k) Retirement Savings Plan * Flexible Savings Accounts- Health and Dependent Care * Highly Competitive Pay plus Team Member Incentives & Rewards * Pay Access before Pay Day * Flexible Schedules * Paid Time Off * Access to Team Member Relief Program * Employee Assistance Program, providing mental health, legal and financial counseling. * "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services * Employee Referral Bonus Program * Wine and Culinary Education * Career Growth Flight Plan * Milestones Recognition Program What You'll Do * Greet all guests with hospitality; engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful manner * Maintain full knowledge of Cooper's Hawk food, retail items, wines and Wines of the Month and Wine Club events * Proactively build relationships with Guests and create a memorable experience * Actively educate Guests on the Cooper's Hawk Wine Club and its offerings and rewards; invite them to participate in the Club with the goal of expanding our membership base * Maintain full knowledge of Tasting Room functions and retail products, including how tastings are conducted, their cost, and wines featured on the monthly tasting. * Maintain an awareness of the Host and Service Assistant positions and support when needed * Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines * Assist with the transport of Carryout and Curbside Delivery orders to our Guests * Actively seek out and recognize opportunities to sell products sold in the Tasting Room. * Stock wine and retail merchandise in the Tasting Room; ensure all food and retail merchandise is attractively displayed per set standards. * Maintain a safe, sanitary, organized, and stocked work area * Complete necessary side work during non-busy hours * Handle cash and utilize the POS system according to company standards * Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing * Perform other duties as assigned What You'll Need * Must represent Cooper's Hawk Values * Must be at least 21 years of age * Experience in a casual dining or upscale dining environment or retail sales preferred * Experience in a wine environment or equivalent preferred * A hospitality-focused individual with a passion for guest service, food and wine * An individual who thrives in a team-based environment * Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join. * Experience using POS systems * Ability to communicate clearly with Guests, Managers and Team Members * Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment * Ability to stand and walk up to 10 hours per shift * Ability to lift and carry up to 40 pounds * Ability to exert fast-paced mobility up to 6 hours in length * Must be able to read, write and understand English * Ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation * Ability to work flexible shifts and schedules, inclusive of weekends and some holidays Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

Role Purpose The Revenue Analyst is an essential part of the Revenue Analytics team. You will be responsible for deriving data-driven insights to help guide revenue strategy to support better decisions across the business As a key member of the team, you will be responsible for providing strategic support to the Area Director of Revenue, General Managers, and Sales & Marketing team through strategic business insight. This role is based out of InterContinental Indianapolis and will be supporting two additional properties remotely. Key Responsibilities • Complete and analyze daily and weekly pace, distribute with insightful commentary to the executive team. • Monitor 365 reservation activity and pick up and inventory changes. • Analyze 90 - 365-day Pricing Strategy and implement necessary pricing/distribution channel adjustments. • Prepare daily pace pick-up reports, reservations activity reports, weekly yield sheets, and weekly STAR reports. • Review DSR report from accounting; evaluate adjustments, complimentary rooms, no-show revenue capture etc. • Assist in ad hoc reporting, Restaurant RM related reporting, and load any promotional rates as directed by Area Revenue Managers or DOR. • Support weekly and monthly forecasting. • Prepare weekly 14-18 day forecasts for the Hotel Operations team • Maintain STR and Monday report data submission. • Assist in completing and submitting Kimpton monthly, quarterly, and yearly reports • Attend weekly regional call and bi-monthly Hotel Revenue Management & Distribution team call with Home Office. • Submit property occupancy, ADR, and revenue statistics by market segment into Daystar extranet. • Complete production reports and ownership report monthly. • Additional projects and responsibilities may be assigned as needed. Weekly: • Complete 17 day forecast for Hotel Operations Team. • Participate in the Yield Meeting as requested. • Attend staff meetings, morning meetings, and sales meetings in rotation with Area DORM. • Ensure parity on 3rd party channels. • Monitor wholesale activity and prepare stop selling calendars for review by Area DORM. • Assist Area DORM in 30-60-90 forecast updates and any other special projects assigned. Monthly: • Prepare the month-end Sales/Production Report. • Prepare and complete month end owner reports as well as reports for internal use. Quarterly: • Review hotel website (hotel information, images and packages). • Attend 1 - 2 Partner Meetings (TravelClick, Expedia, CVB, etc. when necessary). • Review Guest Connect booking process, rate availability, property descriptions, sequencing, room descriptions, rate descriptions, image content, etc. Skills & Experiences We Are Seeking: • 1-2 years' experience in Reservations, Sales, or Revenue Management. • Bachelor's Degree is preferred. • Previous Revenue Management in Hotels required. • Strong analytical and quantitative skills and experience with interpreting data. • Proficient in Microsoft Word, Excel, and PowerPoint. • Well organized and detail-oriented, with a high sense of accountability and integrity. • Ambitious with high initiative and results oriented. • Strong team focus with excellent problem-solving ability. • A great teammate that is able to grow and maintain the IHG overall values of the organization! • Exceptional communication, time management, and math skills. Pay Rate: Pay range is $26 - $31 hourly.

About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the nineth year. Your day to day: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. As the Director of Front Office, you will manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, club lounge, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. DUTIES AND RESPONSIBILITIES: Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction. Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, IHG One Rewards enrollments, etc. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy Establish, implement, and maintain training and procedures for ISC to serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. Interact with outside contacts: Guests - to ensure their total satisfaction Regulatory agencies - regarding safety and emergency matters Other contacts as needed (professional organizations, community groups) Perform other duties as assigned. May serve “manager on duty” as required. ACCOUNTABILITY: This job is the top Front Office job at a full-service hotel or at a regional extended-stay hotel, or reporting to a Director of Rooms Division at a large luxury or resort hotel. Typically supervises front desk agents, and bell/van services, reservations, ISC, etc. May oversee subordinate supervisors. Qualifications and Requirements: Bachelor's degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling various objects Use a keyboard to operate various property management and reservations systems, etc. Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. Ability to travel to attend workshops, specialized training and/or certifications, etc. May be required to work nights, weekends, and/or holidays. What we offer: The salary range for this role is $95,000 - $100,000 annually. This job is eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.

Serliana Restaurant - Busser and the InterContinental Indianapolis InterContinental Indianapolis brings refined luxury to Indy's iconic Monument Circle. This opening is not just a hotel launch, it's an event for the city and we're looking for the right team to shape its future. The landmarked Illinois Building showcases a $110 M restoration to feature 170 Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle. This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself. Explore our very own InterContinental Hotels & Resorts - a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You'll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand. We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values: Do the right thing Show we care Aim higher Celebrate difference Work better together At IHG we promise to give colleagues: Room to Belong: Enable Room to Grow: Enrich Room to Make a Difference: Empower The InterContinental creates exceptional experiences through our Brand Values by being: Thoughtful Cultured Remarkable The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences: We Invite Discovery We Embrace Empowerment We Champion Possibility A little taste of your day-to-day Every day is different, but you'll mostly be: Clear and reset tables quickly and efficiently Assist with water service and general guest needs Maintain cleanliness of dining and lounge areas Support opening/closing setup and breakdown Work closely with servers and bar staff Follow safety and sanitation standards What we need from you The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling A good grasp of reading, writing and basic math The flexibility to work night, weekend, and holiday shifts Compliance with local laws on food handling and serving alcohol - you'll need to be above the minimum age required and fluent in the local language Great communication - you'll be warm, welcoming, and easy to talk to What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. The hourly pay rate for this role is $15. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

At Cooper's Hawk, every pour, every garnish, and every smile creates a connection. As a Bartender, you bring warmth, knowledge, and craft to every guest interaction. You're not just serving drinks; you're delivering experiences worth toasting to. What You Will Get * 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events * Monthly Wine Tastings for Two * Medical, Dental, Vision, and Telehealth * 401k with Company Match * Paid Time Off and Flexible Schedules * Early Pay Access * Wellness and Mental Health Support * Wine and Culinary Education * Career Growth Flight Plan * Team Member Rewards, Milestone Recognition, and Referral Bonuses How You Will Succeed Show up ready: Come prepared, stay sharp, and start strong. * Arrive prepared with your station stocked, garnishes prepped, and all tools in working order * Maintain full knowledge of Cooper's Hawk food, drink, and wine menus, as well as steps of service * Ensure opening and mid-shift checklists are completed so the bar is ready for guests from the start * Understand the Wine Club perks and benefits, and be ready to educate and invite our guests to the largest wine club community in the world. Own what you see: Take responsibility, jump in, and do what needs to be done. * Keep your bar area clean, organized, and guest-ready throughout the shift * Wash and sterilize glassware as needed to prevent delays in service * Step in to assist with retail, Wine Club, or other team tasks when you notice a need Stay in sync: Communicate often, move with your team, and keep service flowing. * Communicate clearly with Servers, Food Runners, Hosts, and the kitchen to ensure orders are accurate and timely * Follow Cooper's Hawk recipes and portion standards consistently * Complete closing duties to set the next shift up for success Make it personal: Be genuine, listen well, and tailor the experience. * Greet each guest warmly, using their name when possible, and engage in friendly conversation * Offer thoughtful wine, cocktail, and food recommendations based on guest preferences * Actively educate guests about the Cooper's Hawk Wine Club and invite them to join Add a touch: Go beyond the expected to create memorable moments. * Present beverages with attention to detail, from creative garnishes to polished glassware * Go beyond expectations with small gestures that make each guest feel valued * Keep expanding your knowledge of wine, cocktails, and Cooper's Hawk offerings to enhance the guest experience What You Will Need * Must represent Cooper's Hawk Values * Minimum of 1 year bartending experience in a high-volume restaurant or bar preferred * Strong communication and guest engagement skills * Ability to multitask and work in a fast-paced environment * Basic wine knowledge is a plus; willingness to learn is a must * Ability to stand and walk up to 10 hours per shift * Ability to lift and carry up to 50 pounds * Flexibility to work evenings, weekends, and holidays Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the nineth year. Your day to day: As Sr. Sales Manager, you will oversee and implement all sales activities for a specific area of responsibility or market segments, including developing new accounts, maintaining existing accounts and implementation of sales strategies. DUTIES AND RESPONSIBILITIES: Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication. Achieve personal and team sales goals as assigned. Implement hotel-level tactical sales plans as assigned to achieve greater profitability through increasing average rates, increasing overall occupancy, increasing business volume during off-peak periods, and enhancing the image of the hotel in the local community. Develop and maintain good relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel. Produce monthly reports and sales forecasts for assigned area of responsibility. Actively participate in forecasting and goal setting. Participate in the annual budget process, and development of sales and marketing plans. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments. Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with department heads to best expedite these situations. Interact with outside contacts: Guests - to ensure their total satisfaction. Airlines, wholesalers, corporate accounts, travel agencies, ad agencies within local, domestic, and international markets - to ensure repeat business, follow up on events, and generate new business. Other contacts as needed (Professional organizations, community groups, local media) May coordinate business group activities at the hotel and work closely with other departments to facilitate services agreed upon by the sales office and prospective clients. Perform other duties as assigned. May serve as “manager on duty” as required. ACCOUNTABILITY: This job is an experienced sales professional typically in a large full-service, luxury, resort, or major flagship hotel with competition from major hotel chains and/or with extensive competitive pressure and focuses on key market sectors and top accounts. What we need from you: Qualifications and Requirements: Bachelor's degree in marketing or related field, and 4 years total experience working with a large or a variety of market segments, or an equivalent combination of education and experience in a hospitality or hotel sales and marketing setting. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up or moving within and outside of the facility Carrying or lifting items weighing up to 25 pounds Handling objects Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. Ability to travel to attend workshops, tradeshows, conventions, etc. May require a valid Driver's License. May be required to work nights, weekends, and/or holidays. What we offer: The salary range for this role is $85,000 to $90,000 annually. This job is also eligible for bonus pay. In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled

Keeping our hotel running smoothly is vital to our guest's experience - as Maintenance Representative you'll keep everything looking sharp and running like clockwork. From simple repairs to forward-thinking for the next day. With naturally high standards to support our own, you'll approach e3very task with devotion and pride. Repair or replace items around the hotel and refurbish items in guest rooms. By keeping on top of these tasks, you'll keep our hotels looking great and working well. Organize supplies and make sure equipment is ready for the next day. Live up to high safety standards - follow guidelines and tell your supervisor about any incidents, dangerous conditions, or unsafe equipment. Take responsibility for the safety and cleanliness of areas inside and outside the hotel, like the car park and pool. Always keep an eye out for improvements - follow the preventative maintenance calendar and always keep everything working and efficient. Be a friendly face and helping hand to our guest. Keep your supervisor or duty manager in the loop and tell them about any low running supplies. Look smart and approachable in your uniform Be ready to take on extra duties as and when team needs you. What we Need from You ─ In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, on occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays. Experience - you'll have at least one year of maintenance or repair work under your belt. A high school diploma or related vocational training. You'll be familiar with Microsoft Office, a building management program and/or any other reporting tools like HotSos, Opera, Lutron, Bartech, or Inncom. On top of building equipment and hand tools, you'll have a working knowledge of basic plumbing, electrics, and preventative maintenance procedures. CPO certification - if the hotel has a pool, a Certified Pool Operator license would be ideal. Fitness - you'll be on your feet most of the day and will need to bend and kneel a lot. Great communication skills, you'll be warm, welcoming and easy to talk to. What we Offer ─ We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. This range may be modified in the future. The hourly range for this role is $21.30 to $23.07. We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Supervise day-to-day activities of the Sous Chefs and other culinary personnel to achieve compliance in food preparations, presentation, and quality. Assist with employee training and scheduling. Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Serve as Executive Chef in his/her absence. At InterContinental Hotels we want our guests to relax and be themselves which means we need team members to: Be you - by being natural, professional and personable in the way you are with people Get ready - by taking notice and using your knowledge so that you are prepared for anything Show you care - by being thoughtful in the way you welcome and connect with guests Take action - by showing initiative, taking ownership and going the extra mile Duties and Responsibilities FINANCIAL RETURNS Oversee methods of preparation, portion sizes, and timeliness of food preparation; control food usage to minimize waste. Assist the Executive Chef in creating and testing new recipes and maintaining updated and accurate documentation and costing of all dishes prepared and sold in the food and beverage facilities. Maintain procedures to (1) ensure the security and proper storage of food and beverage products, kitchen inventory and equipment, (2) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (3) to minimize waste and control costs. PEOPLE Recommend and initiate salary, disciplinary, or other staffing/human resources - related actions in accordance with company rules and policies. Alert management of potentially serious issues. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Maintenance, and Guest Services. Assist sales, catering, and banquet staffs with banquets, parties and other special events. Interact with outside contacts: Guests - to ensure their total satisfaction Vendors - to order supplies and equipment and ensure best prices and quality Health Department and other regulatory agencies - regarding safety matters and kitchen inspections Review the following day's menus and complete requisitions for food and supplies needed from various storerooms; maintain inventory control procedures. Assist with the regular inventory of food and kitchen supplies; order items as necessary to maintain adequate inventory levels. Assist in developing new menus and concepts to keep up with business and industry trends. GUEST EXPERIENCE RESPONSIBLE BUSINESS Supervise of day-to-day operations and assignments of the culinary staff, communicate goals, and assign/schedule work. Assist with the communication and enforcement of formal policies and procedures. Assist the Executive Chef in determining the minimum and maximum stocks of all food, material and equipment. Ensure that all kitchen equipment, including but not limited to sinks, stoves, grills, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all kitchen areas and related storerooms are cleaned, mopped, and properly stocked according to anticipated business volume and in accordance with sanitation and health department requirements. Notify Engineering immediately of any maintenance and repair needs. May serve as Manager on Duty or perform other duties as assigned. aCCOUNTABILITY Supervises culinary employees in a large full-service, luxury, or resort hotel with multiple major food and beverage outlets, and banquet facilities catering to more than 500 people. QUALIFICATIONS AND REQUIREMENTS Completion of a high school diploma or equivalent, and three years of experience as a chef, or equivalent combination of education and culinary/kitchen operations experience. Degree or certificate in culinary arts preferred. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Moving about the kitchen Handling food, objects, products and utensils Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.. Reading and writing abilities are utilized often when completing paperwork and management reports, ordering and receiving inventory, and giving and receiving instructions. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. May be required to work nights, weekends, and/or holidays. Salary for this role is 93K with a potential to earn a 15% yearly bonus. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Assist incoming and outgoing guests in transporting luggage to and from guest rooms. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities FINANCIAL RETURNS Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. PEOPLE Promote team work and quality service through daily communications and coordination with other departments. GUEST EXPERIENCE Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request. RESPONSIBLE BUSINESS May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. QUALIFICATIONS AND REQUIREMENTS High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Carrying, pushing, or lifting items weighing up to 100 pounds Moving about the public areas Handling objects such as luggage Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with clients, guests and employees. Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.. May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $12.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.