IHG Owners Association jobs in Alpharetta, GA - 86 jobs

**Do You See Yourself as a Director of Finance and Accounting?** **Begin Your Next Chapter at InterContinental Buckhead Atlanta - A Beacon of Luxury Where Southern Sophistication Meets International Allure** At IHG, we're passionate about you! Whether your interests lie in sports, travel, music, or mastering your craft, we believe that the same passion you bring to your personal life should fuel your professional one. We're looking for people who put guests at the center of everything they do-people who are curious, confident, and committed. If that sounds like you, consider joining the team at InterContinental Buckhead Atlanta. **About InterContinental Buckhead Atlanta** InterContinental Buckhead Atlanta hotel is where Southern sophistication meets international allure. Elevate your stay in a stylish guest room or suite, enjoy exclusive amenities in the Club Lounge, and savor flavorful dishes at The Americano, Atlanta's first Italian steakhouse. From indulgent spa services and state-of-the-art pool and fitness to exquisite events in two grand ballrooms or 22 modern meeting rooms, you'll experience reimagined luxury in Atlanta's prestigious Buckhead neighborhood. We are beyond honored to announce that InterContinental Buckhead Atlanta has been ranked the **\#1 Top Hotel in Atlanta by the readers of Travel + Leisure** . **Your Role: Director of Finance and Accounting** A little taste of your day-to-day: Bottom line? We're looking for a new Director of Finance and Accounting comfortable with balancing the books when it comes to managing the needs of owners, auditors and regulatory agencies while also monitoring and improving hotel profitability. In return, we'll put our financial operations and the security of our hotel assets in your expert hands. Every day is different, but you'll mostly be: ● Managing and coaching your team to ensure the right person is always on the right task ● Setting exceptional accounting practice standards and ensuring financial control procedures remain ethical and legal ● Maximizing financial returns through financial analysis, data trends and market information - while budgeting accordingly ● Enhancing the guest experience through improved payment options, inventory controls and financial dispute resolution ● Supervising a number of clerical accounting employees across a range of functions - from Accounts Payable to Purchasing and Payroll. What We need from you: ● Bachelor's degree / higher education qualification / equivalent in Accounting and Finance ● 4-8 years' experience in hotel accounting or auditing with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience ● Knowledge of accounting management duties e.g., negotiating hotel space and tenant leases, processing payroll, performing asset management duties, providing business projections, displacement analysis, preparing government reports, filing tax returns etc ● Professional accounting or finance designation or certification preferred ● Must speak local language(s) ● Other languages beneficial **What We Offer** At InterContinental Buckhead Atlanta, we recognize that our leaders are the heartbeat of our hotel. That's why we offer a robust benefits and compensation package tailored to high-impact professionals: + Medical, dental, vision, life, and disability insurance + Matching 401(k) retirement plan + Generous paid vacation, holidays, and wellness days + Complimentary dry cleaning and staff meals + Global hotel discounts with IHG Employee Room Benefit Program + A dynamic and respected Executive Committee team environment + Most importantly - **Room to Lead with Purpose and Grow with Passion** + **The salary range for this role is $160k to $180k. This job is also eligible for bonus pay.** **Our Promise of True Hospitality** At IHG, we're guided by our promise of **True Hospitality for Good** -for our guests, our colleagues, our communities, and the planet. You'll thrive here if you: + **Show We Care** - You listen, respond, and act with genuine empathy. + **Aim Higher** - You challenge the status quo and embrace strategic risk. + **Celebrate Difference** - You value diverse perspectives and inclusive leadership. + **Do the Right Thing** - You lead with integrity and humility. + **Work Better Together** - You collaborate across departments, cultures, and disciplines. **Ready to Shape the Future of Finance Leadership?** If you're a thoughtful strategist, passionate collaborator, and inspiring leader, we invite you to make your mark at InterContinental Buckhead Atlanta. **IHG is proud to be an Equal Opportunity Employer.** We celebrate diversity and are committed to building an inclusive environment for all-because **hospitality begins with humanity.** **Apply now and be part of the story that defines global luxury.** As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

This position is responsible for supporting the key processes of the employee lifecycle, ensuring the proper execution of HR platforms and practices, including compliance with laws and implementation of IHG's human resources policies and procedures. Provides best in class service and support to internal customers to ensure optimal value to the business. Creates and maintains key HR metrics and reports. Provides support with employee relations, compensation, benefit, training/development, inclusion, performance management, and recognition and employee orientation. Your day to day * Provide support to align HRBP and clients on key HR programs and initiatives, talent strategy, and HR systems. * Liaise with the HR Leader to the COE's (Talent Acquisition, Employee Relations, Mobility, Compensation, Benefits, Talent Management, L&D, I&I, Global People Services, etc.). * Partner with Line Managers and walk through all Oracle transactions to include new positions, requisitions, manager changes, etc. * Onboarding / Offboarding colleagues, i.e., I9 verification, rehire issues, HR questions, mobility with transfers, separation questions. * Manage the approval of all backfills / new positions within the AMER region / Global Process. * Support org design and change management initiatives in partnership with HRBPs, i.e,, preparing severance, contact for colleague questions, changes in the system, etc. * Maintain quality employee records / data in all databases, i.e., confirmation letters, FWA. * Ensures compliance with employment regulations through oversight of I-9s, state and federal notices, and severance processes. * Use working knowledge of HR policies and compliance to assist colleagues, ensuring questions are addressed accurately or redirected appropriately. * Generate and analyze data and trends to support HR initiatives, i.e., talent planning, merit process, colleague heartbeat, pay equity evaluations, etc. * In partnership with HRBPs, consult with clients on performance elevation plans (PEP) and related matters and processes. May execute PEP end-to-end. * Demonstrate a continuous improvement mindset, may be involved in performance reviews, providing feedback to employees, and developing training programs to enhance skills, etc. What we need from you * Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience. * 2-4 years of progressive experience in HR or related field * Demonstrated experience in successfully owning or managing medium to large scale projects, programs, or initiatives * Demonstrated ability to build and maintain relationships at various levels * Demonstrated ability to receive direction and work autonomously Location - Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. The salary range for this role is $46,226.00 to $72,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

At Cooper's Hawk, our Bussers and Food Runners help create memorable guest moments by keeping our restaurant clean, organized, and full of energy. From running food to resetting tables, you will be part of the team that keeps the experience moving smoothly. Every shift is an opportunity to deliver uncompromising hospitality through attention to detail, teamwork, and care for every guest and every dish. What You Will Get * 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events * Monthly Wine Tastings for Two * Medical, Dental, Vision, and Telehealth * 401k with Company Match * Paid Time Off and Flexible Schedules * Early Pay Access * Wellness and Mental Health Support * Wine and Culinary Education * Career Growth Flight Plan * Team Member Rewards, Milestone Recognition, and Referral Bonuses How You Will Succeed Show Up Ready: Come Prepared, stay sharp, and start strong. * Arrive ready to create a clean and welcoming restaurant space * Follow daily checklists and prep your area for a smooth shift Own What You See: Take Responsibility, jump in, and do what needs to be done. * Reset tables and bar tops quickly so every guest starts fresh * Assist with running food, clearing dishes, and supporting the flow of service * Pre-bus tables as necessary * Stock and maintain clean glassware, silverware, and dishware. Stay in Sync: Communicate often, move with your team, and keep service flowing. * Communicate with Hosts, Servers, and Bartenders to keep the dining room moving * Help the team stay stocked and ready through each shift Make It Personal: Be genuine, listen well, and tailor each experience. * Greet guests with energy and keep a sharp eye on what they need * Assist with carryout orders and help create a positive first and last impression Add a Touch: Go beyond the expected to create memorable moments. * Help with restocking, light cleaning, and little details that make a big difference * Support the overall guest experience in every area of the restaurant What You Will Bring * At least 18 years of age * Experience in restaurants or hospitality preferred * A positive attitude and a passion for people, food, and service * Ability to stay active and engaged in a fast paced environment * Strong teamwork and communication skills * Ability to stand for long periods and lift up to 40 pounds * Availability to work weekends and holidays * Ability to read, write, and understand English Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

The Sr. Manager (Sr. Data Scientist), Advanced Measurement will be expected to operate with minimal supervision and mentor other data scientists to complete analytical tasks and produce model-driven solutions. As a member of a cross functional team developing data science solutions for Marketing Measurement and overall Advanced Measurement, the Senior Data Scientist will collaborate with data engineers and other subject matter experts to deliver results which support directional action by business teams across the Marketing, Revenue Management, Loyalty, Sales, Operations and Technology functions. The Senior Data Scientist may partner with other data scientists to establish best practices and thought leadership for a machine learning, measurement platform to serve all of IHG. Your day to day Develop a thorough understanding of business problems through interviewing stakeholders and subject matter experts. Address complex business problems using data science, Marketing Measurement and overall Advanced Measurement to drive insight and data-driven decision making. Analyze and model structured data using advanced machine learning methods and implement algorithms and software needed to perform analyses Derive what is critical and what is extraneous to solving the business problem. Understand the data requirements for formulating the solution Research new data sets and determine their quality and feasibility Manipulate data to support various statistical techniques Effective story telling with data. Interpret and communicate analytic results to analytical and non-analytical business partners and executive decision makers Identify trends or patterns in complex data sets and recommend courses of action or solutions Effectively communicate to various size and levels of audiences to include senior and executive leadership in both verbal and written format What we need from you Master's Degree or Ph.D. in a relevant field of work or an equivalent combination of education and work related experience. Typically a minimum of 7+ years of progressive work related experience with demonstrated proficiency in advanced quantitative analysis. Excellent understanding of Measurement Methodologies, Design of Experiment, machine learning techniques and algorithms, such as Marketing Mix Modeling, Multi-Touch Attribution, Incrementality testing, Universal, Synthetic Control groups, XGBoost, Random forest etc. Applied statistics skills, such as distributions, statistical testing, regression, etc. Experience with common data science toolkits in R and Python proficiency in query languages such as SQL. Experience with data visualization tools e.g. Tableau. Experience working with very large datasets, knowledge of distributed computing tools (Spark etc.) a plus. Strong structured coding skills Able to confidently utilize MS Word, MS Excel, MS SharePoint & MS Visio. The ability to maintain discretion and confidentiality Location -. Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. The salary range for this role is $58,844 to $150,000. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets. . DUTIES AND RESPONSIBILITIES: - Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to: o patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions o maintaining the Security procedures and audit/department logs that may include lost and found, storing guests' valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests o ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required o escorting staff and guest to car if requested o inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property - Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance to Company and hotel polices and procedures. - Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day's work. - Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company. - Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction. - Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department. - Perform other duties as assigned; such as may handle deliveries received during non-business hours. QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Must speak fluent English. Other languages preferred This job requires ability to perform the following: - Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds - Frequently standing up and moving about the facility - Frequently handling objects and equipment to secure the facility - Frequently bending, stooping, and kneeling Other: - Communication skills are utilized a significant amount of time when interacting with the guests and employees. - Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired. - Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes. - Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs. - Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures. - Mathematical skills, including basic math, are used occasionally. The hourly pay rate for this role is $17. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Responsibilities include managing all on-site PIP renovation / conversion design and construction activities to ensure compliance or non-compliance with franchise License Agreement, including conformance with any associated PIP, Plan Review and FF&E submittals, and brand standards, including life safety and ADA requirements. Provide design, construction expertise and assistance to IHG franchisees and their assigned design team members through all phases of their PIP projects, including working out design / construction solutions as project field conditions arise, thus ensuring timely and successful completion of projects while promoting Great Hotels Guests Love. May lead and review the work of less experienced staff by providing mentoring, technical guidance and/or training in daily activities. From time to time provide feedback to management and brand on product related issues / recommendations for improvements. **Your day to day** + Property Improvement Plan (PIP) projects - Conduct PIP renovation inspections and product assessments using the Brand Master Plan PIP Strategy for existing and conversion hotels seeking IHG franchise licensing or re-licensing. Perform comprehensive property walkthroughs to evaluate design relevance, product condition, and compliance with brand standards, life safety requirements, and building codes. Develop detailed PIP narrative documents outlining renovation requirements to improve GuestView scores and revenue performance. Lead onsite design reviews and manage PIP execution with ownership throughout a 12-24 month renovation period to ensure timely completion and full compliance with approved plans, brand standards, and codes. + Conversion projects - Conduct multiple progress visits, referencing Plan Review documents and correspondence, for hotels entering the IHG system through the New Hotel Opening Program (NHOP). Meet with ownership during renovations to set project expectations, assess readiness, resolve field issues, and ensure compliance with PIP and Plan requirements, brand and life safety standards, building codes, and ADA. + Proactively partner with the mid-scale Development team and owners prior to Franchise Approval Committee (FAC) review to align on scope, design issues, and renovation timelines, improving FAC approval success and timely license execution for new builds and PIP conversions. + Serve as the first‑level PIP appeal contact for waiver and timeline extension requests, negotiating scope and completion schedules. Assess project progress and recommend PIP default for non‑compliant or delayed hotels when necessary, while developing viable strategies to bring properties into timely PIP compliance. + Consult with franchisees, design professionals and hotel owners to assist in the development of construction schedules for Property Improvement Plan (PIP) hotel projects. Review site plans to ensure compliance with applicable laws, company regulations and brand standards, and comment on required changes or improvements to such plans. + Effectively manage an assigned territory by evaluating and tracking progress all ongoing PIP project field activities, prepare written reports and/or summaries for management as needed. + As part of the License Agreement documentation trail, provide timely written follow-up (reports, letters and emails) associated with all site visits and other forms of communication or agreements with Licensee and their assign representatives. + Owner Relations - Build strong franchisee/owner relationships by providing reasonable support, addressing design, construction, and PIP waiver requests, and offering practical design solutions, including recommending qualified design professionals when needed. **What we need from you** + Bachelor's Degree in Architecture, Design, Construction Management, or a relevant field of work, or an equivalent combination of education and work related experience. NCIDQ, AIA or ASID certifications preferred. CAD training and familiarity with CAD systems also preferred. + 5 to 7+ years progressive work-related experience in design and/or architecture, with demonstrated technical proficiency related to the position. Previous experience in the hotel industry or similar desired. Project Management skills. + Project management experience in organizing, planning and executing complex, large-scale projects from conception through implementation. + Communicate effectively-verbally and in writing-with PCs, architects, designers, and contractors, clearly conveying project requirements. Prepare thorough plan reviews that clearly document Brand standards and life safety requirements in response to project submittals. + Demonstrate knowledge of brand standards and full understanding of the differences in the various brand standards; a clear understanding of ADA requirements and Company Life Safety Requirements. + Ability to read architectural, mechanical, plumbing, sprinkler, and electrical drawings, and produce comprehensive technical PIP renovation documents incorporated into franchise License Agreements. Stay current on construction trends, codes, and design through ongoing professional education. + Demonstrate ability to effectively prioritize project details and manage time usage to track active renovation, conversion and new development properties, and to determine if plans have been submitted in a timely manner. **Travel** - 75% **Location** - Remote: **Candidate must reside in a major US city near a major airport. Preference for one of the following locations: Texas; Portland, OR, Seattle, WA, Denver, CO or Atlanta, GA.** **The salary range for this role is $74,000.00 to $105,000.00** . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. \#LI-YM1 At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG. Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Club Lounge Attendants are expected to always exhibit a great personality with an engaging smile, demonstrate a strong attention for detail, and uphold a high level of standards in order to create an incredible experience for each guest. Additionally, they will communicate guest needs and preferences to ensure the most personalized service possible, all while creating a welcoming lounge environment for all who enter the Club Lounge. **QUALIFICATIONS AND REQUIREMENTS** High School diploma or equivalent plus one year experience in customer service or in similar environment. Some College preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: + Standing and moving about the work area + Energetic, professional, and customer-oriented personality. + Heavy Lifting + Must possess good computer skills + Communication skills are utilized a significant amount of time when interacting with clients and guests. + Flexibility to work various shifts, including weekends and holidays **STANDARD SPECIFICATIONS** Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here (****************************************** . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here (****************************************** for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here (****************************************** to read about applicable benefits. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At Cooper's Hawk, our Prep Cooks bring heart to every recipe and precision to every task. By preparing fresh, high-quality ingredients, they set the tone for a great dining experience. Every slice, portion, and plate supports Uncompromising Hospitality, helping the kitchen run smoothly and ensuring every guest enjoys consistent and memorable food. What You Will Get * 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events * Monthly Wine Tastings for Two * Medical, Dental, Vision, and Telehealth * 401k with Company Match * Paid Time Off and Flexible Schedules * Early Pay Access * Wellness and Mental Health Support * Wine and Culinary Education * Career Growth Flight Plan * Team Member Rewards, Milestone Recognition, and Referral Bonuses How You Will Succeed Show Up Ready: Come Prepared, stay sharp, and start strong. * Prepare fresh ingredients and follow recipes with accuracy * Set up and organize your station to stay efficient through every shift Own What You See: Take Responsibility, jump in, and do what needs to be done. * Maintain high quality standards in prep and execution * Keep your work area clean, stocked, and safe while handling ingredients with care Stay in Sync: Communicate often, move with your team, and keep service flowing. * Communicate with teammates and managers to ensure a smooth kitchen flow * Perform these kitchen functions: * Wash, peel, slice, and mix vegetables, fruits, and other ingredients for salads, cold plates, and garnishes. * Prepare hot and cold sauces * Carve and slice meats and cheeses * Portion food for service * Follow daily systems and procedures to stay organized and on track Make It Personal: Be genuine, listen well, and tailor each experience. * Take pride in your prep work because every detail matters * Support the kitchen team by creating the foundation for every great dish Add a Touch: Go beyond the expected to create memorable moments. * Go beyond the basics by keeping kitchen equipment in excellent condition * Keep an eye out for ways to make the kitchen cleaner, faster, and better What You Will Bring * At least 18 years of age * Previous prep or line cook experience preferred * Basic knife skills and knowledge of kitchen safety and sanitation * Comfort following recipes and portioning food * A team focused attitude and ability to stay organized in a fast paced environment * Ability to stand for long periods and lift up to 50 pounds * Availability to work flexible schedules including weekends and holidays * Ability to read, understand, and communicate in English Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

**Role Purpose** Under the guidance of a Vice President -Associate General Counsel or Senior Counsel, this Corporate Counsel provides legal counsel, support, and representation to the IHG Americas within the Franchise Licensing and Compliance domain. As part of a 30+ person Franchise Licensing and Compliance team, you will leverage your litigation and bankruptcy experience to effectively resolve issues and drive solutions with others in the Legal Department, business personnel, outside counsel, adversarial parties, external business partners, and other IHG stakeholders with whom the role interacts. **Your Day-to-Day** + **Legal Management** : Conduct, supervise, and manage mediations, trials, and other legal matters nationwide, utilizing and directing outside resources as appropriate. + **Strategic Legal Direction** : Develop strategic direction and alternatives on legal matters, utilizing outside counsel and other external resources to ensure cost-efficient and effective representation. + **Communication & Reporting** : Provide status reports on pending legal matters, advice on department/division legal issues, and clear communication to business stakeholders on commercial franchise contract and compliance matters. + **Team Oversight** : Direct and oversee internal and external team members to ensure performance is measured, administrative matters are completed timely, and budgets are developed, monitored, and met. + **Legal Counseling** : Counsel department or division management on relevant legal issues, assist in evaluating the legal impact of corporate strategies, and represent management in dealings with external parties. + **Franchise Bankruptcy & Workout Strategies** : Assist in managing franchise-related bankruptcy matters, provide legal support in developing owner workout strategies, and advise on legal risks associated with franchisee financial distress. + **Document Drafting & Negotiation** : Draft, review, and negotiate franchise agreements and related legal documents, analyze and negotiate changes made by franchisees, and develop approaches to move agreements to completion. **What We Need from You** + **Education** : Bachelor's Degree and Juris Doctor Degree; member of the Georgia State Bar in good standing. + **Experience** : 3+ years of post-qualification and progressive work-related experience in the practice of law with expertise in designated areas of responsibility. + **Legal Document Drafting** : Demonstrated ability to draft a variety of legal documents. + **Litigation Management** : Proficiency in managing litigation, assessing legal risk, and providing practical legal advice. + **Project Management** : Experience in organizing, planning, and executing large-scale projects from conception through implementation. + **Communication Skills** : Effective verbal and written communication for providing information to various stakeholders, adapting communication to the needs and level of the user. + **Additional Skills** : Analytical, research, and presentation skills, understanding of franchising, maintaining attorney-client privileged information, advanced knowledge of Microsoft applications, strong customer service and team-focused attitude, attention to detail, and flexibility in learning new areas of responsibility. **Location:** Atlanta, GA. Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. **The salary range for this role is $139,000 to $189,000.** This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. **\#LI-PS1** Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

The Manager of Mobile Application Development is responsible for end-to-end delivery of prioritized features for the award-winning IHG Hotels & Rewards mobile app, available on both iOS and Android platforms. This role leads a team of high-performing mobile developers and testers across onshore and offshore locations, overseeing Agile development, architectural and technical execution, operational excellence, and the overall release management process. The manager ensures the delivery of strategic business objectives and maintains high standards for performance, reliability, and user experience. **Your Day to Day** + Lead the planning and execution of new mobile features using Agile practices, managing both onshore and offshore development resources to deliver high-quality results on schedule. + Collaborate with other mobile app leaders to drive strategic architectural decisions and evolve technical standards for building scalable, maintainable features. + Lead design sessions with your team to build solutions that align to platform standards and best practices, ensuring technical excellence from concept through implementation. + Conduct code reviews during sprints and pull request reviews prior to release, ensuring code quality, performance optimization, and adherence to architectural standards. + Identify and implement AI-powered tools and practices to enhance developer productivity and optimize the software development lifecycle. + Provide coaching and mentorship to team members, enhancing technical skills and supporting career growth in a performance-driven environment. + Collaborate with Product and Design teams to align priorities and ensure cohesive delivery of mobile features. + Monitor app performance and analytics, ensuring adherence to data privacy, accessibility, and security standards while driving continuous improvement. **What We Need From You** + Deep expertise in platform-native iOS app development using Swift (and modern frameworks like SwiftUI) and/or platform-native Android app development using Kotlin (and modern frameworks like Jetpack Compose), with proficiency in managing app deployment through the Apple App Store and Google Play Store. + 10+ years of software development experience, progressing from individual contributor to leadership roles, including 5+ years in hands-on mobile leadership positions successfully delivering consumer-facing native iOS and Android e-commerce apps at enterprise scale using platform-specific languages and frameworks. + Strong understanding of native mobile UI/UX patterns, accessibility standards, performance tuning, and crash diagnostics, along with familiarity with mobile security best practices. + Proven ability to architect scalable mobile solutions and drive technical decisions that balance business needs with engineering excellence. + Proficient in using tools like Git, Jenkins, CloudBees, Fastlane, and Bitrise, and experienced in integrating with backend systems and middleware (e.g., REST APIs, GraphQL). + Strong leadership and mentoring skills, with effective communication abilities and a strategic mindset to manage delivery commitments and drive results in Agile environments. **Location** - Atlanta GA (Hybrid - in office 3 days a week) The salary range for this role is $119,273 to $170,000. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employee. \#LI-CL1 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At Cooper's Hawk, our Porters keep the restaurant shining. You will be key to creating a clean and welcoming space where our team and guests can enjoy every moment. Your attention to detail and pride in a spotless environment are essential to delivering Uncompromising Hospitality. What You Will Get * 50 percent Dining and Carryout Discount * 40 percent Retail Wine Discount * 20 percent Discount on Retail and Private Events * Monthly Wine Tastings for Two * Medical Dental Vision and Telehealth * 401k with Company Match * Paid Time Off and Flexible Schedules * Early Pay Access * Wellness and Mental Health Support * Wine and Culinary Education * Career Growth Flight Plan * Team Member Rewards Milestone Recognition and Referral Bonuses How You Will Succeed Show Up Ready: Come Prepared, stay sharp, and start strong. * Start each shift prepared and focused on cleanliness and organization * Follow daily opening and closing checklists Own What You See: Take Responsibility, jump in, and do what needs to be done. * Keep dining areas, restrooms, and common spaces clean, organized, and safe * Follow sanitation procedures and maintain stocked and polished silverware and glassware Stay in Sync: Communicate often, move with your team, and keep service flowing. * Communicate with team members and managers to support smooth operations * Help keep the bar and beverage stations fully stocked and ready for service Make It Personal: Be genuine, listen well, and tailor each experience. * Greet guests with warmth and always help create a positive first impression Add a Touch: Go beyond the expected to create memorable moments. * Support the whole restaurant team with pride in your work and attention to the details that make a difference What You Will Bring * At least 18 years of age * Passion for hospitality and creating a welcoming environment * Ability to multitask and thrive in a fast paced setting * Willingness to work weekends and holidays * Ability to lift up to 40 pounds and stand for extended shifts * Team spirit and clear communication skills * Ability to read, understand, and communicate in English Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

**Your day to day** We are seeking a detail-oriented Night Audit Clerk to join our luxury hotel team. The Night Auditor will play a crucial role in overseeing front desk operations and audit functions during overnight hours, ensuring smooth and efficient service for our guests. Every day is different, but you'll mostly: + Assist and oversee all front desk and audit functions from 11 PM to 7 AM. + Balance Food & Beverage outlets and post front office accounts. + Distribute daily reports and other requested documents. + Follow checklists to ensure all duties are completed, sign and date each checklist nightly. + Collaborate with staff to resolve guest requests and inquiries. + Handle guest check-ins, check-outs, and address any issues or concerns. + Communicate effectively with bell staff, drivers, and housekeeping. + Manage house/cash bank and deposit keys. + Obtain and verify essential guest information, ensuring accuracy and completeness of records. + Assign guest rooms according to reservation requirements. + Maintain and update the Front Desk logbook. + Check for guest mail or messages and ensure delivery. + Inquire about guest satisfaction and listen attentively to comments. + Thank guests for their stay and assist with future reservations. + Oversee the issuance of department keys and maintain a corresponding log. + Ensure timely delivery of wake-up calls and express checkout bills. + Be knowledgeable about hotel emergency procedures. + Adhere to all hotel policies and procedures, including any changes. + Perform reasonable tasks as requested by management. + Maintain computerized hotel systems. + Handle major guest complaints and disturbances. + Provide training, guidance, and advice to night employees. + Cover shifts for sick or absent employees. + Request and manage inventory of supplies for audit staff. + Report any discrepancies (physical, financial, or personal) to management. + Provide in-room dining services if needed. + Other duties as assigned. **What we need from you** High School diploma or equivalent. Any combination of education and experience that provides the required knowledge, skills, and abilities is acceptable. At least one year of experience working at a hotel front desk in a Night Audit, Front Desk Clerk, or similar capacity. Previous experience in a luxury property is preferred but not required. Knowledge of HMS- Opera is preferred. Good working knowledge of hospitality accounting systems. Ability to read, write, and speak English effectively. Sound judgment and decision-making skills. All employees must maintain a neat, clean, and well-groomed appearance. The hotel operates 24/7. Employees must be aware that shifts may change based on business needs. Must be able to obtain a valid WA Food Handler's card within 30 days. **What we offer** We offer: - 401(k) Plan - Sick Time: Accrue 1 hour for every 30 hours worked Join us and experience a workplace that values your success, health, and happiness-every step of the way. We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

A global function that provides consultation, resolution and support to all hotel departments, hotel ownership and management groups, IHG internal partners, such as FPS, RMH, & Commercial, as well as external OTA partners and travel agents. Handle incoming/outgoing consultations, as well as educational events, via calls, emails or via Microsoft Teams to answer questions or provide information regarding brand initiatives, hotel standards and operations. Provide troubleshooting and solving for rate and inventory management issues that impact hotel performance and revenue. Solving system connection problems between IHG and partners and any other related technical matters. Handle and resolve OTA/indirect and direct channel distribution/connection issues as well as content related items. Provide support around service and quality planning. Lead in disaster triage for hotels in America's Region, including all natural disasters and any incident on property. **Your day to day** + Specializes in hotel operations that include supporting all current initiatives and policies across the organization. Must be able to solve sophisticated technical issues as well as know and retain high levels of data that support operational function of hotels. + Investigate booking and content distribution issues and other barriers to revenue generation when reported by hotels, IHG personnel, or travel industry customers. Capture trends and report issues impacting normal hotel operations based on daily contacts. + Create informational resources for the purpose of providing tools that can be easily accessed by hotel staff, owners, management companies and internal partners allowing the facilitation of self-service support + Responsible for supporting and trouble shooting distribution errors, rate parity, revenue and systems management. + Frontline support and triage of significant operational impacts caused by large scale natural disasters in the AMER Region. + Investigate booking and content distribution issues and other barriers to revenue generation when reported by hotels, IHG personnel, or travel industry customers. Capture trends and report issues impacting normal hotel operations based on daily contacts + Provide accurate and timely responses to inquiries placed by both internal and external partners needing assistance with the IHG Ecosystem of departments, applications, and initiatives. + Complete special projects as required. **What we need from you** + Fluency in Japanese is required for this position. + 5-10 years progressive work-related experience with demonstrated proficiency in hotel operations. Technology proficiencies also a must. + Experience and knowledge of hotel operations; of rules, laws and of applicable systems and programs + Strong clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user. This includes internal teams and partners, hotel General Managers, management executives and hotel owners. + Must be able to demonstrate and execute on strong troubleshooting skills with attention to detail. + Strong technical skills to support and troubleshoot system connections between IHG and partners. + Demonstrated knowledge and application of hotel systems, programs and training principles and procedures. + Demonstrated ability to keep current with industry trends/changes. + Demonstrated problem solving and time management skills. + Demonstrated attention to detail and ability to manage multiple tasks/clients required. + Ability to create and sustain high impact, trusted relationships + Ability to see big picture, but possessing strong technical skills, + Ability to make connections across the business + Strong communication skills written and verbal + Strong technical skills including Excel, PowerPoint, Outlook and Microsoft Teams + Bachelor's degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. **Location** - Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. **The salary range for this role is $46,226.00 to $73,000.00** . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

A key focus is on implementing the enhanced Financial Due Diligence (FinDD) framework for new deals, ownership transfers, and conversions, ensuring robust audit trails and timely approvals. The Director leads and coordinates complex owner debt collection work outs, negotiating payment plans and facilitating dispute resolution for high-stakes owner relationships. The role also drives change management initiatives, develops communications and enablement materials for complex owners, and collaborates with cross-functional teams to ensure seamless rollout of compliance and FinDD processes. Regular monitoring and reporting of bad debt trends, compliance lever effectiveness, and FinDD outcomes to governance bodies are essential to support strategic decision-making and protect system size and profitability. Your day to day * Lead the activation and governance of financial compliance levers (e.g., ACH requirement, dimming hotel visibility, suspension from Revenue Management/Commercial Services, Ignite/Boost programs) to incentivize timely fee payment and reduce bad debt provision. * Oversee the Franchise Compliance Committee (FCC) process for hotels in financial default, including documentation, notification letters, cure periods, and escalation to End Sell Voting Committee where applicable. * Manage and own ongoing enhancements of the enhanced Financial Due Diligence (FinDD) framework for new deals, ownership transfers, relicensing, and conversions, ensuring timely approvals and audit trail documentation. * Coordinate with Legal to ensure compliance levers and FinDD processes align with contractual obligations and mitigate legal risk. * Develop and deliver change management plans, owner communications, FAQs, and enablement materials to support rollout of compliance and FinDD initiatives. * Monitor and report on bad debt trends, FinDD outcomes, and effectiveness of compliance levers to SRMEC and other governance bodies. * Lead and coordinate complex owner debt collection work outs, including negotiating payment plans, facilitating dispute resolution, and ensuring timely recovery of outstanding balances from franchisees and hotel owners. Oversee the documentation and execution of work out strategies in alignment with compliance levers and governance protocols. * Serve as a strategic finance partner to Operations, Legal, Development, and other stakeholders across the US and Canada Franchise estate, supporting compliance and financial controls, and providing financial insights and recommendations to drive operational excellence and maximize shareholder value * Strengthen owner engagement and promote responsible ownership by leveraging the full scope of collaboration with owners, developers, and operators-strategically exchanging commercial concessions for operational improvements, including Property Improvement Plans (PIPs), Guest Relations (GR), Quality metrics, and IHG One Rewards. * Support project discovery, feasibility, approval, and implementation to boost IHG efficiency-reducing costs and increasing revenue-by serving as the lead regional finance partner for franchise-impacting initiatives like Easypay, AI/BOT automation, and AR process improvements * Review and manage Fin Ops approval for franchise proformas for deals that require additional pro forma review given IHG investments including but not limited to Key Money and discount points to be offered. * Serve as the primary regional FBP stakeholder with Global Financial Reporting (GFR) for policies/methodologies and account risk group assignments that impact bad debt provision and such as ECL overlays and rate distributions. What we need from you * Bachelor's or Master's Degree in Business, Finance, or a relevant field of work, or an equivalent combination of education and work-related experience. * 10+ years progressive work related experience in multiple areas of financial and/or business analysis, or financial compliance related area, with 5 to 7 years managing teams and/or significant complex projects * Demonstrated ability to assess and understand a variety of internal and external economic and financial issues which impact the business, to analyze data and forecast future business trends, and to develop effective financial plans based on businesses assessments * Demonstrated experience in leading and developing people. * Strong communication skills, both verbal and written to address all levels within the organization and ability to gain consensus * Demonstrated experience with PeopleSoft, OAC or similar financial software for the purpose of financial reporting, analysis and presentation. * CPA or MBA preferred * Demonstrated knowledge of finance, budgeting, industry financial and commercial acumen * Demonstrated ability to scope a project and develop a plan of action, ability to influence others, present convincing arguments and deal with conflicting viewpoints. Travel - Location - Our hybrid work structure is an expectation of three (3) days a week in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business. The salary range for this role is $139,000 to $170,000. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. #LI-SM1

Under the supervision of a Lead Manager, manage all administrative tasks related to the lifecycle of franchise license agreements within an assigned territory. Responsibilities include reviewing and processing applications, preparing and executing agreements, ensuring compliance with regulatory requirements, and maintaining accurate records. Serve as the primary contact for franchise applicants and existing franchisees, coordinating with internal teams throughout the process. Issue and execute license agreements and related legal documents, issue compliance documents, and track franchise data to ensure complete and accurate documentation. Maintain and update information in the company's global database (GOLS). Represent the company in licensing matters such as negotiating comfort letters, collecting contract data, and managing fees. This role is ideal for a detail-oriented professional with strong organizational and communication skills who wants to contribute to the growth of IHG's franchise system. **Your day to day** + Act as liaison with the Development team to issue new development, conversion, change of ownership, and relicensing license agreements to applicants. + Conduct all aspects of the franchise license workflow, including collecting license agreements and franchise application fees. + Receive and review all documents relating to entities with equity interest in the license; verify licensing data (dates, signatures, forms) and send documents for internal approvals (Credit, Risk Management, Development, Openings, AD&C/PIP, Franchise Approval Committee, Legal). Follow up to ensure completeness and accuracy. + Enter and maintain franchise license data in GOLS (company database), updating status changes and retention records throughout the license term. + Ensure compliance with applicable laws, regulations, and company policies; collaborate with Legal to meet local, state, and federal requirements. + Conduct background checks and due diligence on potential franchisees. + Review franchise entity documents to determine binding authority for licensing agreements; work with Development to resolve incomplete data or authority issues. + Draft and execute addenda, extensions, and special agreements (e.g., Comfort Letters, Master Technology Agreements, Key Money Documents, deceased letters) and collect related fees. + Serve as primary contact for franchisees regarding license execution, revisions, and compliance questions; foster positive relationships with franchisees and external stakeholders. + Monitor deadlines and issue notifications for defaults, extensions, terminations, and non-renewals; update database with accurate dates and compliance status. + Gather data from external sources (e.g., Secretary of State registration) and review organizational documents for equity ownership. + Support hotels through the opening process, ensuring compliance prior to opening; prepare Openings Advisory Memo and open hotels in GOLS. + Collect fees and submit Property Improvement Requests for renewals or hotel sales. + Provide applications and Franchise Disclosure Documents for renewals or ownership changes. + Process accurate Principal Correspondent records and update as needed. Under General Supervision of Lead Manager + Review organizational and legal documents to execute license agreements or addenda and evaluate equity ownership. + Decide if equity changes constitute a change of ownership under the current license agreement. + Make decisions on resolutions for hotels in default, track compliance, and issue notifications. + Interpret legally binding terms and conditions of license agreements to mitigate risk. + Perform all duties related to franchise licensing and compliance administration, including issuing official documents and assisting with procedure development. **What we need from you** + Bachelor's or Master's Degree in Business Administration, Legal Studies or a related field of work, or an equivalent combination of education and work-related experience. + 2 to 5 years progressive work experience in legal or franchise administration, 1 to 2 years work-related experience in franchise licensing, compliance, banking administration, contract administration, or similar, with demonstrated technical proficiency related to the position. + Demonstrated knowledge of PC-based software programs. + Demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers or providing information via written reports or correspondence. + Demonstrated strong writing and reading comprehension skills for purposes of drafting, compiling, or interpreting legally binding license agreements and financial letters + Demonstrated understanding of contractual agreements and demonstrated ability to administer ongoing contracts or similar detail-oriented projects. + Demonstrated attention to detail, time management skills, and organizational skills + Demonstrated ability to interpret state regulations for contract compliance and to read and interpret supporting documents (i.e. leases, provisions, license restrictions, credit approvals, guaranty, etc.). + Demonstrated ability to work independently and collaboratively as part of a team + Demonstrated ability to handle multiple tasks and prioritize workload in a fast-paced environment + High level of professionalism, integrity, and confidentiality. **Location** - Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. **The hourly range for this role is $29.58 to $34.00** . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG. Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Culinary Operations & Guest Experience** + Supervise kitchen staff in preparation, cooking, garnishing, and presentation of food items. + Assist with menu planning, development, and cost control to ensure high-quality offerings that reflect brand standards. + Review daily menus and complete requisitions for food and supplies; maintain strict inventory and storage procedures. + Support banquets, parties, and special events in partnership with Catering, Banquets, and Guest Services teams. **Leadership, Training & Team Development** + Lead and schedule kitchen colleagues, clearly communicate goals, and monitor performance. + Assist with employee selection, training, and development; provide coaching to build strong and engaged teams. + Enforce policies, procedures, and performance standards; recommend and initiate disciplinary or HR actions when necessary. + Promote teamwork and quality service through daily communication and coordination with other hotel departments. **Safety, Sanitation & Compliance** + Inspect kitchen stations daily to ensure cleanliness, safety, and compliance with NYC health regulations. + Maintain and enforce sanitation, food handling, and storage procedures in line with HACCP standards. + Notify Engineering/Maintenance teams of required repairs to ensure seamless kitchen operations. **Administrative & Financial Management** + Monitor and control kitchen costs, food waste, and labor allocation. + Maintain security and proper storage of food, supplies, and equipment. + Assist with vendor coordination, ordering, and invoice review to ensure timely and cost-efficient purchasing. **Other Responsibilities** + May assist with food preparation and cooking as needed. + May serve as Manager on Duty or perform additional duties as assigned. **Qualification & Requirements** + Culinary degree or equivalent professional training preferred. + Minimum 3-5 years of progressive culinary experience in luxury hotels or fine dining restaurants. + Proven supervisory experience in high-volume, upscale environments. + Knowledge of international cuisines, modern cooking techniques, and menu engineering. + Basic reading, writing, and math skills with general knowledge of food and beverage operations. + Valid food handler certification and/or alcohol awareness permit as required by local/state agencies. + Ability to work flexible schedules, including nights, weekends, and holidays. + Must be able to lift up to 50 pounds, move about the kitchen, bend, stoop, and kneel. **What You'll Gain** + Opportunities to showcase creativity while shaping memorable dining experiences. + Competitive salary and comprehensive benefits, including hotel discounts worldwide and access to a wide range of colleague programs. + A culture that values your input, promotes your development, and empowers you to Inspire Incredible. + The position offers a salary range of $60,000 to $70,000 annually, depending on experience. Who we are As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information: + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here (****************************************** . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here (****************************************** for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here (****************************************** to read about applicable benefits. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

This role provides advanced revenue management expertise and strategic guidance to maximize room revenue, RevPAR, and system delivery across subscriber hotels. Lead complex analysis, optimize revenue management processes, and support the execution of revenue strategies within the Revenue Management for Hire framework. Your day to day - Deliver expert-level analysis and recommendations on pricing, yield management, forecasting, and business mix to support subscriber hotels in achieving revenue objectives. - Lead the development and refinement of strategic revenue plans, including full-year forecasting and budgeting, ensuring alignment with market dynamics and business goals. - Conduct in-depth market and competitor analysis to identify trends, risks, and opportunities, and translate insights into actionable strategies. - Oversee compliance with SBRP rules and standard processes, identifying and driving improvements in revenue management systems and workflows. - Facilitate and lead weekly and ad-hoc review meetings with subscriber hotels and internal teams to monitor performance and adjust strategies as needed. - Act as a subject matter expert and escalation point for complex revenue management issues within the Revenue Management for Hire function. - Collaborate with Sales, Marketing, and other stakeholders to ensure integrated and effective revenue management approaches. - Drive continuous improvement initiatives to enhance the effectiveness and efficiency of revenue management tools, methodologies, and reporting. What we need from you - University degree in Hospitality - Business Administration, Economics, or a related field - Fluency in English - Minimum 3-5 years of progressive experience in revenue management, preferably including roles such as Revenue Manager, Assistant Revenue Manager, or equivalent. - Proven operational experience within the hospitality industry, such as Front Office or Reservations, is advantageous. - Demonstrated expertise in revenue strategy development, forecasting, and yield management. - Experience working with multiple hotel properties or portfolios is preferred. - Advanced ability to analyze, interpret, and extract actionable insights from complex data sets. - Strong understanding of market dynamics, competitor analysis, and business mix optimization. - Proficient in Property Management Systems (PMS), Revenue Management Systems (RMS), and related revenue software tools. - Familiarity with forecasting, budgeting, and financial reporting processes. - Ability to leverage technology and data analytics to drive revenue growth and operational efficiency. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

JOB OVERVIEW: Provide prompt and courteous food and beverage service to guests during banquet/catering functions. DUTIES AND RESPONSIBILITIES: - Serve menu items to guests in a prompt and courteous manner and according to the banquet event order; time the service of courses to correspond with the dining pace of the guests. - Perform pre- and post-shift side work; set-up, condiments, etc. - Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for cleaning. - Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints or unusual situations. - Properly store all reusable goods. - Perform other duties as assigned which may include assisting with set up and break down of function space, and plating of meals. QUALIFICATIONS AND REQUIREMENTS: Basic reading and writing. Food service experience with general knowledge of banquet operations. This job requires ability to perform the following: - Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, etc.) - Moving about the function areas. - Bending, stooping, kneeling Other: - Communication skills are utilized a significant amount of time when interacting with guests, cooks, wait staff, and supervisors. - Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. - Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. - Mathematical skills, including basic math are used frequently. - May be required to work nights, weekends, and/or holidays The hourly pay rate for this role is $3.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

This role supports the global execution of IHG University's learning programs by bridging offshore administrative operations with in-market delivery across the AMER, UK, and Greater China regions. It ensures flawless logistics, escalates technical or personnel issues, and translates offshore data into impactful forecasts and insights. Responsibilities span program setup, billing, procurement, and LMS accuracy, alongside venue coordination and brand compliance. The specialist also fosters strong stakeholder relationships and champions process efficiency, contributing to learner satisfaction and global learning consistency. Your day to day Essential Duties: - Program & Operations Management - Coordinate global learning program logistics across regions - Manage billing, purchase orders, and vendor procurement - Ensure LMS data accuracy and reporting compliance - Support in-person delivery: venue setup, printing, hotel contracting - Administer attendance tracking, evaluations, and program closure - Stakeholder & Team Coordination - Serve as escalation point for technical, personnel, and regional issues - Schedule internal trainers and learning resources - Liaise with external training vendors and hotel operators - Partner with regional HR and business units - Data & Forecasting - Prepare preliminary forecast data from offshore resources - Translate operational data into actionable insights and storytelling - Build reports including learner surveys and DISC profiles - Regional & Language Support In-Person Delivery Support: - Printing - Venue logistics - Delegate administration - Hotel contracting Program Support: - Program (U.S.): Action plan loading, general admin - Qualopi (France): Requirements handling What we need from you Education / Experience - Ability to work in a matrix environment and to contribute to global/regional projects - Ability to influence and negotiate with a wide range of stakeholders - Build strong stakeholder relationships within both Corporate and Hotel based teams - Demonstrated ability to manage multiple projects with effective follow through and attention to detail - Billing purchase orders, reporting, - Attention to Detail: Accurate data entry and scheduling - Customer Service Orientation: Proactive and helpful approach - Global Mindset: Comfortable working across cultures and time zones - Problem Solving: Able to resolve routine Core Competencies - Operational Excellence - Strong attention to detail, process improvement, and SLA adherence - Stakeholder Management - Ability to influence, negotiate, and build cross-functional relationships - Tech Savviness - Skilled in LMS platforms, Microsoft Suite, and collaboration tools - Global Mindset - Comfortable working across cultures, time zones, and multilingual contexts - Problem Solving - Resourceful in resolving routine and complex operational issues - Customer Orientation - Service-driven approach for internal and external stakeholders - Data Literacy - Analytical skills to interpret and present operational data effectively Technical Skills and Knowledge - Learning Management Systems (LMS): - Course setup, user management, reporting, and troubleshooting - Microsoft Office Suite o Excel: Data analysis, pivot tables, VLOOKUP, and dashboard creation o Outlook & Teams: Scheduling, communication, and collaboration o OneNote & PowerPoint: Documentation and presentation support o SharePoint: Document management and team collaboration - Procurement & Finance Systems: Purchase order creation, invoice tracking, and vendor setup Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.