IHG Owners Association jobs in San Antonio, TX - 31 jobs

Stock and maintain adequate beverage supplies to assist the Bartender in serving customers in a prompt and satisfactory manner. + Stock bar area with liquor, beer, wine, non-alcoholic drinks, ice, and supplies by following established procedures. Replenish as needed throughout shift. + Clean beverage equipment, glasses, and service areas; assist in clearing tables and cleaning work areas. + Assist Bartender in the preparation of garnishes and mixes. + Promote teamwork and quality service through daily communication and coordination with other departments. + May set-up and replenish appetizer or "happy hour" buffet, if applicable. + Perform other duties as assigned. **_Qualifications and Requirements:_** Basic reading, writing and math skills. This job requires the ability to perform the following: + Handling, carrying or pushing items weighing as much as 50 pounds (ice, carts, boxes, bottles, etc) + Standing and moving about the work areas Other: + Communication skills are necessary when interacting with guests and supervisor. + Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. + Basic reading, writing, and math skills are used at times. + May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $12.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. **WORK AREA: Bar/lounge or banquet area, kitchen and other F&B areas** As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities,, so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. The hourly pay rate for this role is $18.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Assist servers in providing fast and courteous service of food and beverage to guests by clearing and setting tables and performing miscellaneous tasks. Clear, clean, and set tables according to established service standards. Clean and/or wipe down tables, chairs, walls, windows, mirror and floors of restaurant. Separate dirty china, glassware and silver and deliver to kitchen for cleaning. Perform set-up and closing side work assignments such as make coffee, fold napkins, etc. Stock service station or pantry with napkins, placemats, condiments, etc. May be required to transport linens to and from laundry. May routinely fill water glasses, serve non-alcoholic beverages, and assist servers by delivering items to guest tables. Perform other duties as assigned including but not limited to room service duties. Qualifications and Requirements: Basic reading, writing and math skills. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Moving about the restaurant Handling food, objects; bus tray/tub, plates, glasses, utensils, etc. Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. Reading and writing abilities are utilized often to answer guest's questions regarding the menu. Basic math skills are used when performing room service duties. May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $12.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Oversee the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as established by the Brand to ensure quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. DUTIES AND RESPONSIBILITIES: Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work. Communicate and enforce policies and procedures. Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout. Meet with Kitchen Staff to review scheduled groups' menu. Ensure agreement of delivery times, amounts, and arrangements. Coordinate any AV equipment, or other technical needs Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Establish and implement appropriate service recovery guidelines according to in order to ensure total guest satisfaction. Review guest check with client after function and obtain signature. Maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. Establish par levels for supplies and equipment. Control departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget. Ensure that equipment is prepared for the following day's work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Engineering immediately of any maintenance and repair needs. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Housekeeping, Accounting, Maintenance and Guest Services. Interact with outside contacts: Guests - to ensure their total satisfaction Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies - regarding safety and compliance matters Other contacts as needed (professional organizations, community groups, local media) May handle incoming/outgoing boxes and exhibit materials. May serve as Manager on Duty. Perform other duties as assigned which includes but is not limited to assisting banquet staff with their job functions during peak periods. ACCOUNTABILITY: This is the top Banquet job in a full-service, luxury, or resort hotel with high volume banquet and/or convention facilities typically catering to more than 500 people. Supervises a large number of employees and may oversee subordinate supervisors. Qualifications and Requirements: Some college or advanced food and beverage operations training and two years' experience in banquets or food and beverage operations, including one-year supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Moving about the function areas Handling objects Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Reading and writing abilities are utilized often when completing paperwork and banquet event orders, interpreting results, giving and receiving instructions,and training Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. May be required to work nights, weekends, and/or holidays. The hourly pay range for this role is $31.25 to $37.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Craft and serve a variety of high-quality coffee and tea beverages in accordance with established recipes and standards. Ensure the consistency of flavor, presentation, and temperature of all beverages. Prepare and serve beverages promptly, maintaining an efficient and organized work area. Provide exceptional customer service by taking orders, offering recommendations, and addressing guest inquiries. Create a welcoming and friendly atmosphere for guests, enhancing their overall dining experience. Handle cash transactions and maintain accurate records of sales. Possess a comprehensive understanding of the coffee and tea menu, including ingredients and brewing techniques. Stay informed about seasonal offerings, promotions, and any changes to the menu. Upsell additional items and promote special offerings to enhance sales. Operate and maintain coffee brewing equipment, grinders, and other tools. Conduct regular cleaning and maintenance of all coffee-related equipment to ensure optimal performance and hygiene. Collaborate with kitchen staff to coordinate the service of beverages with food orders for all-day dining and in-room dining. Communicate effectively with the kitchen team to ensure timely delivery of orders. Adhere to health and safety regulations, including proper food handling and sanitation practices. Maintain a clean and organized coffee preparation area, following hygiene standards. Ideally, you should possess some or all the following qualifications and experience: High school diploma or equivalent. Previous experience as a barista or in a similar role is preferred. Proficient in coffee brewing techniques, including espresso preparation and latte art. Excellent customer service and communication skills. Ability to handle cash transactions and maintain accurate records. Attention to detail in beverage presentation and quality. Familiarity with various types of coffee beans, teas, and brewing methods. Understanding of different coffee blends, flavour profiles, and origins. Enthusiastic and passionate about coffee. Friendly and approachable demeanour. Ability to work well in a fast-paced and dynamic environment. Willingness to work flexible hours, including evenings, weekends, and holidays. Commitment to maintaining high standards of hygiene and cleanliness. Adherence to health and safety regulations and food safety standards. Ability to work collaboratively with other staff members and departments. The hourly pay rate for this role is $16.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards. Greet all guests in the Club Lounge and take beverage and food orders in a prompt and professional manner. Prepare food and beverages for service to Club Lounge guests and present food according to established health and presentation standards. Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary. Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift. Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. May receive guest payments and process transactions as outlined in the cash and charge procedures as needed. May assist with other duties as assigned. Qualifications and Requirements: Basic reading and writing. Food service experience with general knowledge of restaurant operations. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Moving about the Club Lounge Handling food objects; plates, trays, glasses, etc. Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. Basic math skills are frequently used when handling cash and credit. May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $12.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Perform a variety of routine accounting duties to ensure correct reporting of revenues and costs, the timely payment of invoices, and/or timely receipt of monies owed to the hotel. Duties performed are at entry-level in a training capacity, with supervision from higher-level accountants. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: + **Be charming** by being approachable, having confidence and showing respect. + **Stay in the moment** by understanding and anticipating guests' needs, being attentive and taking ownershipof getting things done. + **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities + Process payment of invoices and strict adherence to all accounting policies and procedures. + Prepare all billings for mailing + Work directly with the catering and banquet teams to ensure accurate billing of clients + Maintain organized files for open and paid invoices + Place appropriate calls to clients for collections and maintain detail call logs of all correspondence with client + Prepare over 60-day report with detailed descriptions of account balances + Post all checks received - i.e. direct bill payments, advanced deposits, misc. checks + Prepare advanced deposit log as well as research any outstanding items + Assist guests with questions concerning charges on their credit card statements + Prepare and maintain monthly aging reports + Monthly gift certificate reconciliation + Ensure accurate distribution of gift certificates to hotel personnel + Create and maintain client accounts in PMS + Post credit card payments from clients when appropriate + Participate in credit meeting + Research and respond to all credit card chargeback's + Maintain all appropriate tax exempt backup + Maintain all direct bill applications + May assist with other duties as assigned. QUALIFICATIONS AND REQUIREMENTS High school diploma or equivalent and 1 year experience in an accounting clerical, front office, or reservations position or similar; or an equivalent combination of education and work experience. Ability to speak fluent English required. This job requires ability to perform the following: + Carrying or lifting items weighing up to 25 pounds + Standing up and moving about the front office or other designated areas + Communicating with other people + Handling objects, supplies, boxes of merchandise, etc. + Bending, stooping, kneeling, crouching, reaching Other: + Reading abilities are utilized often when reading invoices and work materials. + Mathematical skills are used frequently to perform calculations, reconcile account balances, etc. + Frequent contact with guests and outside vendors is necessary to resolve billing issues or answer questions. + Strong customer service skills are required. + May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $24.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Welcome guests to restaurant, seat them, and accept payment when they are done. + Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available. + Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet. + Promote teamwork and quality service through daily communication and coordination with other departments. + May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques. + May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers. + May be asked to handle guest complaints and special requests. + May assist with other duties as assigned. **_Qualifications and Requirements:_** Basic reading, writing and math skills and 6 months cash handling experience or food service experience. This job requires ability to perform the following: + Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.) + Handling food objects, products and utensils + Using a keyboard + Bending, stooping, kneeling Other: + Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. + Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. + Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. + Basic math skills are frequently used when handling cash and credit, quantities, and variances. + May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $17.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Clean and service the assigned public areas according to established quality standards and procedures. **_DUTIES AND RESPONSIBILITES:_** + Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms. + Strip and wax floors as needed, clean and polish all furniture, railings, tabletops, mirrors in assigned areas. + Report to supervisor needed repairs or unsafe conditions. + Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. + Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping. + Report, turn in, and/or log any lost and found items according to established procedures. + Promote teamwork and quality service through daily communication and coordination with other departments. + May regularly assist with deep cleaning projects. + May assist with other duties as assigned. **_Qualifications and Requirements:_** Minimum: Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred. This job requires ability to perform the following: + Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds + Frequently standing up and moving about the facility + Frequently handling objects and equipment to maintain the facility + Frequently bending, stooping, and kneeling, Other: + Communication skills are utilized a significant amount of time when interacting with guests and employees. + Basic reading, writing, and math abilities are utilized often when reading assignments, completing checklists, replacing linens and amenities. + May be required to work nights, weekends, and/or holidays. **Work Area:** **_Lobby/atrium, public area restrooms, elevators, hotel entrance_** **_The hourly pay rate for this role is $17.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees._** As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Role Purpose** Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Server, you'll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes. **Key Accountabilities** + Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you'll turn our high standards into memorable meals for every guest. + Own your kitchen - keep on top of supplies and equipment, and minimise waste. + Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents. + Help create a safe space by following our safety procedures and wearing necessary protective equipment. + Be cleaner than clean - meet or exceed local cleanliness and hygiene laws. + Help with washing up and other kitchen duties when needed. + Give guests a better experience by helping with any queries or advice. + Wear your uniform with pride. + Take on other ad-hoc duties when the whole team needs to pull together. **Key Skills & Experiences** + Strong - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. + Literate - you'll need a good grasp of reading, writing and basic maths. + Flexible - night, weekend and holiday shifts are all part of the job. + Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language. + Articulate - a great communicator, you'll be warm, welcoming and easy to talk to. The hourly pay rate for this role is $7.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards. + Greet all guests in the Club Lounge and take beverage and food orders in a prompt and professional manner. + Prepare food and beverages for service to Club Lounge guests and present food according to established health and presentation standards. + Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary. + Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift. + Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. + May receive guest payments and process transactions as outlined in the cash and charge procedures as needed. + May assist with other duties as assigned. **_Qualifications and Requirements:_** Basic reading and writing. Food service experience with general knowledge of restaurant operations. This job requires ability to perform the following: + Carrying or lifting items weighing up to 50 pounds + Moving about the Club Lounge + Handling food objects; plates, trays, glasses, etc. + Bending, stooping, kneeling Other: + Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. + Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. + Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. + Basic math skills are frequently used when handling cash and credit. + May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $12.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities,, so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. The hourly pay rate for this role is $18.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Role Purpose As a Room Attendant - you'll make sure our rooms and suites are always ‘fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done. Key Accountabilities You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests. Help guests - you'll be happy to help if someone needs a toothbrush or directions for example. Keep your supervisor updated on room service progress and alert them to any repairs needed Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed. Be organised - keep on top of supplies and amenities and always try to minimise waste. Reunite items with owners - and log any lost and found property. Look smart - wear your uniform with pride. Other ad-hoc duties - unexpected moments when we have to pull together to get a task done. Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping. Report, turn in, and/or log all lost and found items according to established procedures. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. May regularly assist with deep cleaning projects. May have turndown duties. May assist with other duties as assigned. Key Skills & Experiences It's a physical role and you'll be on your feet most of the day, so fitness is important. Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects. You'll might need to bend and kneel to complete some activities. Literacy skills - reading, writing and basic maths skills. Flexible attitude to shifts - you may need to work nights, weekends and/or holidays. The hourly pay rate for this role is $17.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

**Role Purpose** After a big meeting far away from home, or a long wait for a delayed flight, is there anyone more welcoming than a smiling bartender? As the friendly face of our hotel bars, you'll also be a helpful host, a local expert, and a proud brand ambassador. Whether you're preparing drinks exactly as our guests want or serving them delicious food, you'll be devoted to creating relaxing, memorable experiences. **Key Accountabilities** + Creating a warm and welcome to everyone and setting the tone for each guest's experience. + Prepare and serve drinks to high standards, and highlight promotions to guests. + Work with your restaurant colleagues to offer a seamless food service. + Set up your bar - stock up on all the supplies you'll need, manage your inventory and make sure all your equipment works. + Change beer barrels. + Look after your bar - keep it clean and tidy and make sure the alcohol is always secure. + Handle cash and credit transactions. + Look smart - wear your uniform with pride. + Be ready to jump into other ad-hoc duties when your colleagues need your help. + Always follow safety procedures. **Key Skills & Experiences** + Fitness - you'll be on your feet most of the day with lots of bending and kneeling. + Strength - sometimes you'll need to lift, push and pull big objects like barrels and crates up to 50lbs (23 kg). + Literate - you'll need a good grasp of reading, writing and basic maths. + Flexible - night, weekend and holiday shifts are all part of the job. + Experienced - you'll know how to prepare a wide range of drinks. Ideally with formal bartending training. + Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language. + Articulate - a great communicator, you'll be warm, welcoming and easy to talk to. The hourly pay rate for this role is $9.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Oversee the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as established by the Brand to ensure quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. **_DUTIES AND RESPONSIBILITIES:_** + Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work. Communicate and enforce policies and procedures. + Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues. + Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. + Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout. + Meet with Kitchen Staff to review scheduled groups' menu. Ensure agreement of delivery times, amounts, and arrangements. Coordinate any AV equipment, or other technical needs + Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Establish and implement appropriate service recovery guidelines according to in order to ensure total guest satisfaction. + Review guest check with client after function and obtain signature. + Maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. Establish par levels for supplies and equipment. + Control departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget. + Ensure that equipment is prepared for the following day's work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Engineering immediately of any maintenance and repair needs. + Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Housekeeping, Accounting, Maintenance and Guest Services. + Interact with outside contacts: + Guests - to ensure their total satisfaction + Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. + Regulatory agencies - regarding safety and compliance matters + Other contacts as needed (professional organizations, community groups, local media) + May handle incoming/outgoing boxes and exhibit materials. + May serve as Manager on Duty. + Perform other duties as assigned which includes but is not limited to assisting banquet staff with their job functions during peak periods. **_ACCOUNTABILITY:_** This is the top Banquet job in a full-service, luxury, or resort hotel with high volume banquet and/or convention facilities typically catering to more than 500 people. Supervises a large number of employees and may oversee subordinate supervisors. **_Qualifications and Requirements:_** Some college or advanced food and beverage operations training and two years' experience in banquets or food and beverage operations, including one-year supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. This job requires ability to perform the following: + Carrying or lifting items weighing up to 50 pounds + Moving about the function areas + Handling objects + Bending, stooping, kneeling Other: + Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. + Reading and writing abilities are utilized often when completing paperwork and banquet event orders, interpreting results, giving and receiving instructions,and training + Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. + Problem solving, reasoning, motivating, organizational and training abilities are used often. + Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. + May be required to work nights, weekends, and/or holidays. The hourly pay range for this role is $31.25 to $37.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Role Purpose Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Server, you'll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes. Key Accountabilities Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you'll turn our high standards into memorable meals for every guest. Own your kitchen - keep on top of supplies and equipment, and minimise waste. Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents. Help create a safe space by following our safety procedures and wearing necessary protective equipment. Be cleaner than clean - meet or exceed local cleanliness and hygiene laws. Help with washing up and other kitchen duties when needed. Give guests a better experience by helping with any queries or advice. Wear your uniform with pride. Take on other ad-hoc duties when the whole team needs to pull together. Key Skills & Experiences Strong - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. Literate - you'll need a good grasp of reading, writing and basic maths. Flexible - night, weekend and holiday shifts are all part of the job. Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language. Articulate - a great communicator, you'll be warm, welcoming and easy to talk to. The hourly pay rate for this role is $7.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Assist servers in providing fast and courteous service of food and beverage to guests by clearing and setting tables and performing miscellaneous tasks. 1. Clear, clean, and set tables according to established service standards. 2. Clean and/or wipe down tables, chairs, walls, windows, mirror and floors of restaurant. 3. Separate dirty china, glassware and silver and deliver to kitchen for cleaning. 4. Perform set-up and closing side work assignments such as make coffee, fold napkins, etc. Stock service station or pantry with napkins, placemats, condiments, etc. May be required to transport linens to and from laundry. 5. May routinely fill water glasses, serve non-alcoholic beverages, and assist servers by delivering items to guest tables. 6. Perform other duties as assigned including but not limited to room service duties. **_Qualifications and Requirements:_** Basic reading, writing and math skills. This job requires ability to perform the following: 1. Carrying or lifting items weighing up to 50 pounds 2. Moving about the restaurant 3. Handling food, objects; bus tray/tub, plates, glasses, utensils, etc. 4. Bending, stooping, kneeling Other: 1. Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. 2. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. 3. Reading and writing abilities are utilized often to answer guest's questions regarding the menu. 4. Basic math skills are used when performing room service duties. 5. May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $12.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

+ Craft and serve a variety of high-quality coffee and tea beverages in accordance with established recipes and standards. + Ensure the consistency of flavor, presentation, and temperature of all beverages. + Prepare and serve beverages promptly, maintaining an efficient and organized work area. + Provide exceptional customer service by taking orders, offering recommendations, and addressing guest inquiries. + Create a welcoming and friendly atmosphere for guests, enhancing their overall dining experience. + Handle cash transactions and maintain accurate records of sales. + Possess a comprehensive understanding of the coffee and tea menu, including ingredients and brewing techniques. + Stay informed about seasonal offerings, promotions, and any changes to the menu. + Upsell additional items and promote special offerings to enhance sales. + Operate and maintain coffee brewing equipment, grinders, and other tools. + Conduct regular cleaning and maintenance of all coffee-related equipment to ensure optimal performance and hygiene. + Collaborate with kitchen staff to coordinate the service of beverages with food orders for all-day dining and in-room dining. + Communicate effectively with the kitchen team to ensure timely delivery of orders. + Adhere to health and safety regulations, including proper food handling and sanitation practices. + Maintain a clean and organized coffee preparation area, following hygiene standards. **Ideally, you should possess some or all the following qualifications and experience:** + High school diploma or equivalent. + Previous experience as a barista or in a similar role is preferred. + Proficient in coffee brewing techniques, including espresso preparation and latte art. + Excellent customer service and communication skills. + Ability to handle cash transactions and maintain accurate records. + Attention to detail in beverage presentation and quality. + Familiarity with various types of coffee beans, teas, and brewing methods. + Understanding of different coffee blends, flavour profiles, and origins. + Enthusiastic and passionate about coffee. + Friendly and approachable demeanour. + Ability to work well in a fast-paced and dynamic environment. + Willingness to work flexible hours, including evenings, weekends, and holidays. + Commitment to maintaining high standards of hygiene and cleanliness. + Adherence to health and safety regulations and food safety standards. + Ability to work collaboratively with other staff members and departments. The hourly pay rate for this role is $16.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Role Purpose** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. **Key Accountabilities** + Be the warm welcome that kicks off a memorable guest experience. + Acknowledge IHG Rewards Club members and returning guests, in person or on the phone + Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. + Handle cash and credit transactions. + Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. + Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. + Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary. + Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. + Take pride in your appearance and place as a brand ambassador. + Always know what events and activities are on the day's schedule. + Jump into other ad-hoc duties when your colleagues need your help. **Key Skills & Experiences** + Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. + Your problem-solving skills will turn issues into opportunities,, so every guest leaves with great memories. + Fluency in the local language - extra language skills would be great, but not essential. + Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers + Flexibility - night, weekend and holiday shifts are all part of the job. + You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. + Experience - ideally, you'll have spent at least one year in a front desk or guest service position. + Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. The hourly pay rate for this role is $18.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.