IHG Owners Association jobs in San Diego, CA - 31 jobs

Our guests' memorable experiences must start somewhere. So why not with you? We're looking for a new Front Desk Supervisor provide guidance to front office staff to ensure they are adhering to all company policies, standards, procedures, and applicable regulations. A little taste of your day-to-day: + Adheres to and trains staff to understand and maintain Payment Card Industry (PCI) compliance standards. Handles cash, makes changes and balances the house bank. Accepts and records vouchers, checks and other forms of payment. Posts charges to guest rooms and house accounts using the computer. + Communicates effectively both verbally and in writing to provide clear direction to staff. + Assigns and instructs staff in details of work. Observes performance and encourages improvement. + Communicates goals, motivates, and guides staff to achieve goals. + Answers the telephone promptly using a positive and understandable tone of voice. Inputs messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail, small packages, and facsimiles. + Anticipates the needs of guests; proactively engages guests to provide quality service; and maintains an open, friendly, courteous, and approachable demeanor. + Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens well, and understands requests, responds with appropriate actions, and provides accurate information. + Promotes high-end guest experiences through training and leadership. + Completes the registration by inputting and retrieving information from computer system and confirms pertinent information including number of guests and room rate. + Promotes IHG and brand-specific marketing programs. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Confirms the room number and rate. Provides welcome folders to guests that contain room keys, certificates, coupons, and refreshment center keys. Closes out guest accounts at time of check out. + Remains calm and alert, especially during emergencies and/or heavy hotel activity. Resolves customer complaints by thoroughly researching the situation and determining the most effective solutions. Makes decisions and implements appropriate actions based on previous experience and good judgment, as well as demonstrating effective independent judgement when resolving unusual situations. Authorizes revenue allowances to remedy problems only after other alternative solutions have been offered. + Complies with timekeeping, attendance, and availability requirements by adhering the assigned work schedule and covering call out shifts on an as needed basis. + Aids in the development and enhancement of Front Office-related training curriculum and Standard Operating Procedures (SOP) to maximize our guest's experience, optimize operational success and fulfill revenue goals. + Demonstrates a working knowledge of all hotel safety and security procedures, maintaining a secure and safe environment for staff and guests. + Performs all front office functions accurately and leads by example. + Covers call outs as needed. + Other duties may be assigned as needed. + Reports any unusual occurrences and/or requests to the General Manager. + Completes special projects and other responsibilities as assigned. What We need from you: + High School diploma /Secondary qualification or equivalent. + One-year front office/guest service experience strongly preferred. Proficiency in Opera is preferred but not essential. + Some college/university preferred. + Must speak fluent English. + Additional language skills preferred but not required depending on location of hotel. What you can expect from us: The hourly pay for this role is **$27.00 to $30.00.** This pay is only applicable for jobs to be performed at **InterContinental San Diego** . This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve. In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, join us and you'll become part of our ever-growing global family. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Bottom line? We're looking for a new Director of Finance and Accounting comfortable with balancing the books when it comes to managing the needs of owners, auditors and regulatory agencies while also monitoring and improving hotel profitability. In return, we'll put our financial operations and the security of our hotel assets in your expert hands. Every day is different, but you'll mostly be: Managing and coaching your team to ensure the right person is always on the right task Setting exceptional accounting practice standards and ensuring financial control procedures remain ethical and legal Maximising financial returns through financial analysis, data trends and market information - while budgeting accordingly Enhancing the guest experience through improved payment options, inventory controls and financial dispute resolution Supervising a number of clerical accounting employees across a range of functions - from Accounts Payable to Purchasing and Payroll. What We need from you: Bachelor's degree / higher education qualification / equivalent in Accounting and Finance 4-8 years' experience in hotel accounting or auditing with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work‑related experience Knowledge of accounting management duties e.g., negotiating hotel space and tenant leases, processing payroll, performing asset management duties, providing business projections, displacement analysis, preparing government reports, filing tax returns etc Professional accounting or finance designation or certification preferred Must speak local language(s) Other languages beneficial What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever‑growing global family. The salary range for this role is $130,000 to $150,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Who we are Hotel Indigo is an upper‑upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr

DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS * Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc. * Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system. Double check routing for all group reservations. * Sending no-show, pickup, and all requested reports for citywide groups including post-event audit reports PEOPLE * Promote teamwork and quality service through daily communications and coordination with other departments. * Covering lunch shifts for front desk agents * Assisting during peak arrival/departure periods GUEST EXPERIENCE * Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. * Assign rooms to all reservations each day * Upgrading members based on elite IHG Rewards status * Balancing inventory * Sending out pre-arrival upgrade notifications * Coordinate distribution of welcome letters, bags, room drops, etc as needed and requested by clients RESPONSIBLE BUSINESS * Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly. * Maintain accurate filing system for groups and ensure that each group block is traced. * Create subblocks for citywide groups that have multiple groups visiting for conventions * Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract. * Provide and maintain reports and records of all groups during stay and after departure and follow up on any group inquiries. * Make reservations for preplanning visits, site tours, influencers, VIPs, etc * Coordinate all site rooms with housekeeping, front office and rest of the team * Attend pre-meeting planning meetings or conferences as needed or requested. * Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports. * Manage all Passkey functions including rooming list uploading, monitoring room block pickup and inventory, uploading payment information QUALIFICATIONS AND REQUIREMENTS High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: * Speak and listening usually while sitting * Use a keyboard to type in reservation information Other: * Communications skills are utilized a significant amount of time when interacting with clients, guests and employees. * Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports. * Basic mathematical abilities are used some of the time. * Computer skills are required. * May be required to work nights, weekends, and/or holidays. The hourly pay range for this role is $22 to $28. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

As the Banquet Sous-Chef you will be responsible for assisting with designing the seasonal menus, hiring, training kitchen staff, collaborating with restaurant management, optimizing staff productivity, and stepping in to help wherever needed. To ensure success, you should have excellent leadership skills with experience managing a team of kitchen staff in a high-pressure environment. You will direct all kitchen activities and prepare our delicious food up to our highest standard - helping create memorable experiences for guests - whenever and wherever they dine. Top candidates are creative individuals with a passion for great food and excellent service. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities FINANCIAL RETURNS This role will review the following day's menus and complete requisitions for food and supplies needed from various storerooms; maintain inventory control procedures. Assist with the regular inventory of food and kitchen supplies; order items as necessary to maintain adequate inventory levels. Assist in developing new menus and concepts to keep up with business and industry trends. Assist in making sure food cost is aligned with monthly goals, and if needed, react proactively before month's end. Ensure all outlets are achieving budgeted revenue goals Supervise the day-to-day operations and assignments of the culinary staff, communicate goals, and assign/schedule work. Assist with the communication and enforcement of formal policies and procedures. Interact with outside contacts: Guests - to ensure their total satisfaction. Incorporate feedback from restaurant staff and patrons to make improvements or resolve issues. Vendors - to order supplies and equipment and ensure best prices and quality. Health Department and other regulatory agencies - regarding safety matters and kitchen inspections Assist the Executive Chef in determining the minimum and maximum stocks of all food, material, and equipment. Ensure that all kitchen equipment, including but not limited to sinks, stoves, grills, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all kitchen areas and related storerooms are cleaned, mopped, and properly stocked according to anticipated business volume and in accordance with sanitation and health department requirements. Notify Engineering immediately of any maintenance and repair needs. PEOPLE GUEST EXPERIENCE RESPONSIBLE BUSINESS aCCOUNTABILITY Assists Executive Chef in supervising the preparation of food for multiple F&B outlets or facilities or may independently supervise food preparation for one or more outlets. Primary duty is professional chef work and supervision of other culinary employees. Discipline and coach direct reports as needed to uphold to a fair and structured work environment. QUALIFICATIONS AND REQUIREMENTS Completion of a high school diploma or equivalent, and three years of experience as a chef, or equivalent combination of education and culinary/kitchen operations experience. Degree or certificate in culinary arts preferred. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Moving about the kitchen Handling food, objects, products, and utensils Bending, stooping, kneeling Other: Ability to be organized and work well under pressure while running a multi-outlet kitchen. Ability to create seasonal menus in conjunction to event packages. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees and guests that reflects highly on the hotel, the brand, and the Company. Continuous communication with team members though pre-shifts, trainings, and department meetings. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Reading and writing abilities are utilized often when giving and receiving instructions and preparing recipes. Problem solving, reasoning, motivating, organizational and training abilities are used often. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. May be required to work nights, weekends, and/or holidays. Foster a learning environment for the sous chef and cooks with the ability to treat them with patience and empathy.

Works directly with the Director of Group Sales to lead the sales efforts of the hotel to ensure that revenue goals are achieved; revenue and sales strategies and action plans are implemented; and that results are monitored and achieved. Serves as Director of Group Sales in his/her absence. DUTIES AND RESPONSIBILITIES: Directly responsible for selling, first and foremost, in a large territory to achieve quarterly Rooms and Banquet goals set by the Director of Sales & Marketing. Develop and maintain relationships with key clients in order to produce continuing business. Manage the day-to-day activities of the sales team; plan, organize, assign strategic actions and communicate goals. Train and motivate a sales team that is responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies to achieve revenue goals and maximize profits for the hotel, while maintaining guest satisfaction. Implement hotel-level tactical sales plans to achieve greater profitability through increasing average rates, increasing overall occupancy, and driving Group business volume during off-peak periods. Monitor performance of sales team to ensure actual sales meet or exceed established revenue plan. Sell Group and Individual Business Travel account room nights through direct client contact. Develop and maintain strong relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel. . Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans which support the overall objectives of the hotel. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments. Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with department heads to best expedite these situations. This position works closely with Director of Sales & Marketing, Director of Revenue Management and Director of Group Sales. ACCOUNTABILITY: This job is second in command in Group Sales efforts in a full-service hotel with a moderate range of facilities and catering and/or convention facilities and drives the sales effort. Aside from the heavy sales activity required in this role, this position will also handle tactical daily/weekly tasks to drive team efficiency and effectiveness. Qualifications and Requirements: Bachelor's degree preferred along with 2 - 4 years of experience in a Luxury hotel sales and marketing setting, with direct supervisory experience over a sales team, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up or moving within and outside of the facility Carrying or lifting items weighing up to 25 pounds Sitting at a desk for hours at a time Computer and phone work consistently Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. Ability to travel to attend workshops, tradeshows, conventions, etc. May require a valid Driver's License. May be required to work nights, weekends, and/or holidays.

Perform general maintenance work to ensure hotel maintenance quality and safety standards are achieved and maintained along with hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: + **Be charming** by being approachable, having confidence and showing respect. + **Stay in the moment** by understanding and anticipating guests' needs, being attentive and taking ownershipof getting things done. + **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities + Preform all work in a timely manner. + Ensure the security, care of tools, equipment, and supplies assigned to you. + Keep all Facilities areas clean and safe. + Problem solving, reasoning, organizational abilities are used often. + May be required to work nights, weekends, and/or holidays. QUALIFICATIONS AND REQUIREMENTS + Two years of general maintenance experience preferred. + High school graduate or equivalent vocational training. + Fluency in job related English, both verbal and non-verbal. + Work and perform job functions with minimal supervision. + Work cohesively with co-workers as part of a team. + Be well organized and follow instructions. + Be computer literate and able to use HotSOS, email, and other computer programs used within the department. + Skilled in use of hand and power tools. + Focus attention on details and report any deficiencies. + Prioritize tasks and comply with deadlines for work assignments. + Be a clear thinker and perform well under pressure work assignments. + Satisfactorily communicate with guests, management and co-workers to their understanding **.** PHYSICAL ABILITIES + Exert physical effort in transporting equipment up to 75 pounds. + Endure various physical movements throughout the work areas. + Reach 6' 8" feet/inches. RESPONSIBILITIES + Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. + Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. + Maintain the physical functionality and safety of the facility including, but not limited to, guest rooms, public space and heart-of-the-house areas. + Make rounds and check all mechanical spaces, running equipment / machinery once per shift noting and reporting any deficiencies to the Chief Engineer or Director of Facilities. + Perform general repairs and preventative maintenance as needed both rooms and equipment. + Check fire control panel and fire pump o + Check Emergency Generator once per shift. + Check for any daily assigned projects and complete in a timely manner. + Respond to complaints or problems from guests or other departments in a timely manner; + Monitor and maintain cleanliness, sanitation and organization of assigned work areas. + Receive daily work assignments from Chief Engineer / Director of Facilities as directed or via HotSOS and close out in a timely manner. + Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. + Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement. + Conduct routine inspections of premises and equipment + Repair machines, equipment or structures as necessary, including telephones, TV's. + Be first responder for TV, and phone complaints. + Make rounds checking all areas of the facility reporting any mechanical, security, or safety concerns. + Assist other hotel team members as instructed by Chief Engineer or Director of Facilities. + Safely handle chemicals for designated use as per Safety Data Sheets. + Ensure security of all spaces and any assigned keys. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their Manager. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Role Purpose** As Chief Engineer you'll manage the engineering/maintenance of your hotel and ensure the safety and comfort of hotel guests and team members. You'll be a master multitasker and be comfortable with any repair needs. Motivating and training your team with the skills to keep hotels always looking their best. **Key Accountabilities** People + Direct daily engineering needs, plan and assign work ensuring you always have the right team in place. + Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance. + Recommend or initiate any HR elated actions where needed. + Ensure a safe and secure environment for guests, team members in compliance with regulatory policies and procedures. + Maintain relations with outside contacts including guests, regulatory agencies, others as needed. + Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader. Guest Experience + Help guests needs to ensure their satisfaction. + Use a maintenance programme to ensure the hotel is maintained and in service for our guests. Responsible business + Maintain and order parts and supplies whilst minimising waste and maintaining "green" initiatives. + May be responsible for hotel security to minimise risk of theft, crime and other hazards. + Ad-hoc duties - unexpected moments when we have to pull together to get a task done. Accountabilities This is the top Maintenance/Engineering job which may include one or more food or beverage outlets, and/or meeting space or catering/convention facilities. May supervise a small maintenance staff. **Key Skills & Experiences** + Some college or advanced vocational training + Four years' experience in general building maintenance and/or construction or equivalent combination of education and experience + Specialised expertise in plumbing, electrical, mechanical, and carpentry fields + Level 3 EPA Certification, HVAC and refrigeration certificate, licensed plumber and/or journeyman status for electrician and carpenter may be required + Hotel experience preferred + Professional certification and license if required by law The salary range for this role is $70,000 to $85,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence. DUTIES AND RESPONSIBILITIES: Assist in managing the day-to-day activities of the Front Office staff. Schedule employees to ensure proper coverage. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies. Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals. Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. Interact with outside contacts: Guests - to ensure their total satisfaction Regulatory agencies - regarding safety and emergency matters Other contacts as needed (professional organizations, community groups, local media) May serve as “manager on duty” as required. Perform other duties as assigned including assisting staff with their job functions during peak periods. ACCOUNTABILITY: This job is the second in command in Front Office operations in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services. Typically supervises front desk agents, and/or bell-persons, doorpersons, reservationists, concierge representatives, PBX, etc. Qualifications and Requirements: Bachelor's degree in Hotel Management, Business Administration or related field plus two years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling various objects Use a keyboard to operate various property management and reservations systems, etc. Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays. The hourly pay range for this role is $25 to $28. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Direct the outlet operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: + **Be charming** by being approachable, having confidence and showing respect. + **Stay in the moment** by understanding and anticipating guests' needs, being attentive and taking ownershipof getting things done. + **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities FINANCIAL RETURNS + Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability within all areas of the food and beverage department. Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel. + Develop, implement, and maintain local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends. Review and approve menu design and concepts with Executive Chef. Adhere to brand standards. + Drive financial performance for Vistal Bar and Restaurant, Garibaldi, Layover, Room Service and Starbucks revenue centers. PEOPLE + Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions. + Recommend and initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert General Manager of potentially serious issues. + Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Rooms, Housekeeping, Maintenance, and Guest Services. + Interact with outside contacts: + Guests - to ensure their total satisfaction + Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. + Regulatory agencies - regarding safety and compliance matters + Other contacts as needed (professional organizations, community groups, local media) + May serve as Manager on Duty or assist with other duties as assigned. GUEST EXPERIENCE + Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. + Ensure robust training programs are implemented, monitored and updated on a regular basis for all hotel oulets. + Implement a beverage focused training program increasing wine, cocktail and bar service standards. RESPONSIBLE BUSINESS + Direct the day-to-day activities and assignments of food and beverage staff, ensure proper coverage, develop and communicate departmental strategies and goals, and assign/prioritize work. Communicate and enforce policies and procedures with all staff. + Establish procedures and timeframes for conducting inventory. Determine minimum and maximum stocks for all food, beverage, material, and equipment. + Maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and pilferage. + Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs. + May recruit, evaluate, and select entertainment for food and beverage outlets and events. ACCOUNTABILITY This is the top food and beverage job in a large full-service, luxury or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and high volume banquet and convention facilities that cater to more than 500 people, and a large number of VIP and key guests. Oversees multiple subordinate managers and supervisors. QUALIFICATIONS AND REQUIREMENTS Bachelor's degree in Hotel Management, culinary arts, or related field plus 4+ years related experience, including management experience, or an equivalent combination of education and experience. Must speak fluent English. Beverage related certifications such as sommelier, cicerone, or Bar Smarts are strongly preferred. This job requires ability to perform the following: + Moving about the facilities + Carrying or lifting items weighing up to 50 pounds + Handling food, objects, products and utensils + Bending, stooping, kneeling Salary Range: $120,000 - $130,000 Other: + Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. + Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training. + Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. + Problem solving, reasoning, motivating, organizational and training abilities are used often. + Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. + May be required to work nights, weekends, and/or holidays. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Role Purpose As a Room Attendant - you'll make sure our rooms and suites are always ‘fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done. Key Accountabilities You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests. Help guests - you'll be happy to help if someone needs a toothbrush or directions for example. Keep your supervisor updated on room service progress and alert them to any repairs needed Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed. Be organised - keep on top of supplies and amenities and always try to minimise waste. Reunite items with owners - and log any lost and found property. Look smart - wear your uniform with pride. Other ad-hoc duties - unexpected moments when we have to pull together to get a task done. Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping. Report, turn in, and/or log all lost and found items according to established procedures. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. May regularly assist with deep cleaning projects. May have turndown duties. May assist with other duties as assigned. Key Skills & Experiences It's a physical role and you'll be on your feet most of the day, so fitness is important. Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects. You'll might need to bend and kneel to complete some activities. Literacy skills - reading, writing and basic maths skills. Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.

A leading hospitality company in San Diego is seeking a Director of Finance with a strong background in hotel accounting. The ideal candidate will possess 4-8 years of experience and the ability to manage teams effectively, while ensuring financial controls remain ethical and legal. Responsibilities include maximizing profitability through financial analysis and enhancing guest experience through improved financial operations. Competitive compensation package with bonuses and comprehensive benefits offered. #J-18808-Ljbffr

Assist with managing the food and beverage operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Serve as Director of Food and Beverage in his/her absence. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: **Be charming** by being approachable, having confidence and showing respect. **Stay in the moment** by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities FINANCIAL RETURNS Manage the activities of assigned staff, ensure proper coverage, communicate goals, and assign/prioritize work. Communicate and enforce policies and procedures with all staff. Monitor food and beverage sales and costs, and departmental profitability, against goals within assigned areas of the food and beverage department. Provide input into the preparation of the annual departmental operating budget as required. + Monitor and maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and pilferage. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert Director of Food and Beverage of potentially serious issues. + Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Rooms, Housekeeping, Maintenance and Guest Services. Interact with outside contacts: Guests - to ensure their total satisfaction Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies - regarding safety and compliance matters Other contacts as needed (professional organizations, community groups, local media) May serve as Manager on Duty or assist with other duties as assigned. + Conduct inventory according to established procedures and timeframes as assigned. Assist with determining minimum and maximum stocks for all food, beverage, material, and equipment. + Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs. Assist with the development and implementation of local food and beverage marketing programs for the hotel; support system-wide food and beverage marketing programs and promotions. May participate in menu design and concepts with Director of Food and Beverage. PEOPLE GUEST EXPERIENCE RESPONSIBLE BUSINESS ACCOUNTABILITY This job is second in command in a large full-service, luxury or resort hotel. Assists in supervising a large number of employees in multiple major food and beverage outlets and kitchens, and high volume banquet and convention facilities that cater to more than 500 people, and a large number of VIP and key guests. May have responsibility for evening, weekend and/or a section of operations. QUALIFICATIONS AND REQUIREMENTS Salary Range: 80K - 85K Some college or advanced training in food and beverage operations plus 2 years related experience preferably in a facility of similar size and complexity, including supervisory experience, or an equivalent combination of education and experience. Bachelor's degree in Hotel Management, culinary arts, or related field preferred. Must speak fluent English. This job requires ability to perform the following: Moving about the facilities Fine Dining & Events preferred Wine Knowledge is a plus Carrying or lifting items weighing up to 50 pounds Handling food, objects, products, and utensils Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. May be required to work nights, weekends, and/or holidays. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**DUTIES AND RESPONSIBILITIES** FINANCIAL RETURNS · Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc. · Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system. Double check routing for all group reservations. · Sending no-show, pickup, and all requested reports for citywide groups including post-event audit reports PEOPLE · Promote teamwork and quality service through daily communications and coordination with other departments. · Covering lunch shifts for front desk agents · Assisting during peak arrival/departure periods GUEST EXPERIENCE · Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. · Assign rooms to all reservations each day · Upgrading members based on elite IHG Rewards status · Balancing inventory · Sending out pre-arrival upgrade notifications · Coordinate distribution of welcome letters, bags, room drops, etc as needed and requested by clients RESPONSIBLE BUSINESS · Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly. · Maintain accurate filing system for groups and ensure that each group block is traced. · Create subblocks for citywide groups that have multiple groups visiting for conventions · Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract. · Provide and maintain reports and records of all groups during stay and after departure and follow up on any group inquiries. · Make reservations for preplanning visits, site tours, influencers, VIPs, etc · Coordinate all site rooms with housekeeping, front office and rest of the team · Attend pre-meeting planning meetings or conferences as needed or requested. · Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports. · Manage all Passkey functions including rooming list uploading, monitoring room block pickup and inventory, uploading payment information **QUALIFICATIONS AND REQUIREMENTS** High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: · Speak and listening usually while sitting · Use a keyboard to type in reservation information Other: · Communications skills are utilized a significant amount of time when interacting with clients, guests and employees. · Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports. · Basic mathematical abilities are used some of the time. · Computer skills are required. · May be required to work nights, weekends, and/or holidays. The hourly pay range for this role is $22 to $28. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

As the Banquet Sous-Chef you will be responsible for assisting with designing the seasonal menus, hiring, training kitchen staff, collaborating with restaurant management, optimizing staff productivity, and stepping in to help wherever needed. To ensure success, you should have excellent leadership skills with experience managing a team of kitchen staff in a high-pressure environment. You will direct all kitchen activities and prepare our delicious food up to our highest standard - helping create memorable experiences for guests - whenever and wherever they dine. Top candidates are creative individuals with a passion for great food and excellent service. At **InterContinental Hotels & Resorts** ** ** we want our guests to feel special, cosmopolitan and In the Know which means we need you to: + **Be charming** by being approachable, having confidence and showing respect. + **Stay in the moment** by understanding and anticipating guests' needs, being attentive and taking ownershipof getting things done. + **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities FINANCIAL RETURNS + This role will review the following day's menus and complete requisitions for food and supplies needed from various storerooms; maintain inventory control procedures. + Assist with the regular inventory of food and kitchen supplies; order items as necessary to maintain adequate inventory levels. + Assist in developing new menus and concepts to keep up with business and industry trends. + Assist in making sure food cost is aligned with monthly goals, and if needed, react proactively before month's end. + Ensure all outlets are achieving budgeted revenue goals + Supervise the day-to-day operations and assignments of the culinary staff, communicate goals, and assign/schedule work. + Assist with the communication and enforcement of formal policies and procedures. + Interact with outside contacts: + Guests - to ensure their total satisfaction. + Incorporate feedback from restaurant staff and patrons to make improvements or resolve issues. + Vendors - to order supplies and equipment and ensure best prices and quality. + Health Department and other regulatory agencies - regarding safety matters and kitchen inspections + Assist the Executive Chef in determining the minimum and maximum stocks of all food, material, and equipment. + Ensure that all kitchen equipment, including but not limited to sinks, stoves, grills, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. + Ensure that all kitchen areas and related storerooms are cleaned, mopped, and properly stocked according to anticipated business volume and in accordance with sanitation and health department requirements. + Notify Engineering immediately of any maintenance and repair needs. PEOPLE GUEST EXPERIENCE RESPONSIBLE BUSINESS aCCOUNTABILITY Assists Executive Chef in supervising the preparation of food for multiple F&B outlets or facilities or may independently supervise food preparation for one or more outlets. Primary duty is professional chef work and supervision of other culinary employees. Discipline and coach direct reports as needed to uphold to a fair and structured work environment. QUALIFICATIONS AND REQUIREMENTS Completion of a high school diploma or equivalent, and three years of experience as a chef, or equivalent combination of education and culinary/kitchen operations experience. Degree or certificate in culinary arts preferred. + This job requires ability to perform the following: + Carrying or lifting items weighing up to 50 pounds + Moving about the kitchen + Handling food, objects, products, and utensils + Bending, stooping, kneeling Other: + Ability to be organized and work well under pressure while running a multi-outlet kitchen. + Ability to create seasonal menus in conjunction to event packages. + Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees and guests that reflects highly on the hotel, the brand, and the Company. + Continuous communication with team members though pre-shifts, trainings, and department meetings. + Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. + Reading and writing abilities are utilized often when giving and receiving instructions and preparing recipes. + Problem solving, reasoning, motivating, organizational and training abilities are used often. + Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. + May be required to work nights, weekends, and/or holidays. + Foster a learning environment for the sous chef and cooks with the ability to treat them with patience and empathy. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Our guests' memorable experiences must start somewhere. So why not with you? We're looking for a new Front Desk Supervisor provide guidance to front office staff to ensure they are adhering to all company policies, standards, procedures, and applicable regulations. A little taste of your day-to-day: Adheres to and trains staff to understand and maintain Payment Card Industry (PCI) compliance standards. Handles cash, makes changes and balances the house bank. Accepts and records vouchers, checks and other forms of payment. Posts charges to guest rooms and house accounts using the computer. Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs staff in details of work. Observes performance and encourages improvement. Communicates goals, motivates, and guides staff to achieve goals. Answers the telephone promptly using a positive and understandable tone of voice. Inputs messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail, small packages, and facsimiles. Anticipates the needs of guests; proactively engages guests to provide quality service; and maintains an open, friendly, courteous, and approachable demeanor. Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens well, and understands requests, responds with appropriate actions, and provides accurate information. Promotes high-end guest experiences through training and leadership. Completes the registration by inputting and retrieving information from computer system and confirms pertinent information including number of guests and room rate. Promotes IHG and brand-specific marketing programs. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Confirms the room number and rate. Provides welcome folders to guests that contain room keys, certificates, coupons, and refreshment center keys. Closes out guest accounts at time of check out. Remains calm and alert, especially during emergencies and/or heavy hotel activity. Resolves customer complaints by thoroughly researching the situation and determining the most effective solutions. Makes decisions and implements appropriate actions based on previous experience and good judgment, as well as demonstrating effective independent judgement when resolving unusual situations. Authorizes revenue allowances to remedy problems only after other alternative solutions have been offered. Complies with timekeeping, attendance, and availability requirements by adhering the assigned work schedule and covering call out shifts on an as needed basis. Aids in the development and enhancement of Front Office-related training curriculum and Standard Operating Procedures (SOP) to maximize our guest's experience, optimize operational success and fulfill revenue goals. Demonstrates a working knowledge of all hotel safety and security procedures, maintaining a secure and safe environment for staff and guests. Performs all front office functions accurately and leads by example. Covers call outs as needed. Other duties may be assigned as needed. Reports any unusual occurrences and/or requests to the General Manager. Completes special projects and other responsibilities as assigned. What We need from you: High School diploma /Secondary qualification or equivalent. One-year front office/guest service experience strongly preferred. Proficiency in Opera is preferred but not essential. Some college/university preferred. Must speak fluent English. Additional language skills preferred but not required depending on location of hotel. What you can expect from us: The hourly pay for this role is $27.00 to $30.00. This pay is only applicable for jobs to be performed at InterContinental San Diego. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve. In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, join us and you'll become part of our ever-growing global family. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Perform major repairs and maintenance work to ensure hotel maintenance quality and safety standards are achieved and maintained. DUTIES AND RESPONSIBILITIES: + Perform maintenance and repairs for assigned area of expertise such as the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool-if applicable, etc. + Ensure that assigned equipment is prepared and operational for the following day's work. + Adhere to federal, state and local regulations concerning safety or other compliance requirements, as well as brand standards and local policy and procedures to ensure quality, safety, and consistency. Report all unsafe conditions or malfunctioning equipment to supervisor. May educate and train hotel staff in the safe and proper use of equipment. + Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc., replenishes supplies and inventory in a timely and efficient manner, and minimizes waste. + Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure strong guest satisfaction. + May also perform other minor maintenance and repairs and/or conduct preventative maintenance duties as needed. + Promote teamwork and quality service through daily communication and coordination with other departments + Assist with other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience. Professional certification and license if required by law. This job requires ability to perform the following: + Carrying, lifting, pushing and/or pulling items weighing up to 100-300 pounds + Frequently standing up and moving about the facility + Frequently handling objects and equipment to maintain the facility + Frequently bending, stooping, kneeling, climbing and crawling Other: + Specialized knowledge and skills or certification within a field or discipline such as plumbing, electrician, carpentry, equipment mechanics, HVAC, refrigeration, etc. + Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests. + Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read equipment repair manuals. + Mathematical skills, including basic math, percentages, quantities, and variances are used frequently. + May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $24.12. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence. **_DUTIES AND RESPONSIBILITIES:_** + Assist in managing the day-to-day activities of the Front Office staff. Schedule employees to ensure proper coverage. + Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues. + Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. + Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. + Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies. + Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals. + Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy + Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations. + Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. + Interact with outside contacts: + Guests - to ensure their total satisfaction + Regulatory agencies - regarding safety and emergency matters + Other contacts as needed (professional organizations, community groups, local media) + May serve as "manager on duty" as required. + Perform other duties as assigned including assisting staff with their job functions during peak periods. **_ACCOUNTABILITY:_** This job is the second in command in Front Office operations in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services. Typically supervises front desk agents, and/or bell-persons, doorpersons, reservationists, concierge representatives, PBX, etc. **_Qualifications and Requirements:_** Bachelor's degree in Hotel Management, Business Administration or related field plus two years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: + Frequently standing up behind the desk and front office areas + Carrying or lifting items weighing up to 50 pounds + Handling various objects + Use a keyboard to operate various property management and reservations systems, etc. Other: + Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. + Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training + Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. + Problem solving, reasoning, motivating, organizational and training abilities are used often. + May be required to work nights, weekends, and/or holidays. The hourly pay range for this role is $25 to $28. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Works directly with the Director of Group Sales to lead the sales efforts of the hotel to ensure that revenue goals are achieved; revenue and sales strategies and action plans are implemented; and that results are monitored and achieved. Serves as Director of Group Sales in his/her absence. **_DUTIES AND RESPONSIBILITIES:_** + Directly responsible for selling, first and foremost, in a large territory to achieve quarterly Rooms and Banquet goals set by the Director of Sales & Marketing. + Develop and maintain relationships with key clients in order to produce continuing business. + Manage the day-to-day activities of the sales team; plan, organize, assign strategic actions and communicate goals. + Train and motivate a sales team that is responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies to achieve revenue goals and maximize profits for the hotel, while maintaining guest satisfaction. + Implement hotel-level tactical sales plans to achieve greater profitability through increasing average rates, increasing overall occupancy, and driving Group business volume during off-peak periods. Monitor performance of sales team to ensure actual sales meet or exceed established revenue plan. + Sell Group and Individual Business Travel account room nights through direct client contact. + Develop and maintain strong relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel. . + Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans which support the overall objectives of the hotel. + Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments. Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with department heads to best expedite these situations. + This position works closely with Director of Sales & Marketing, Director of Revenue Management and Director of Group Sales. **_ACCOUNTABILITY:_** This job is second in command in Group Sales efforts in a full-service hotel with a moderate range of facilities and catering and/or convention facilities and drives the sales effort. Aside from the heavy sales activity required in this role, this position will also handle tactical daily/weekly tasks to drive team efficiency and effectiveness. **_Qualifications and Requirements:_** Bachelor's degree preferred along with 2 - 4 years of experience in a Luxury hotel sales and marketing setting, with direct supervisory experience over a sales team, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: + Frequently standing up or moving within and outside of the facility + Carrying or lifting items weighing up to 25 pounds + Sitting at a desk for hours at a time + Computer and phone work consistently Other: + Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. + Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training + Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. + Problem solving, reasoning, motivating, organizational and training abilities are used often. + Ability to travel to attend workshops, tradeshows, conventions, etc. + May require a valid Driver's License. + May be required to work nights, weekends, and/or holidays. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Role Purpose As a Room Attendant - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done. Key Accountabilities * You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests. * Help guests - you'll be happy to help if someone needs a toothbrush or directions for example. * Keep your supervisor updated on room service progress and alert them to any repairs needed * Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed. * Be organised - keep on top of supplies and amenities and always try to minimise waste. * Reunite items with owners - and log any lost and found property. * Look smart - wear your uniform with pride. * Other ad-hoc duties - unexpected moments when we have to pull together to get a task done. * Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping. * Report, turn in, and/or log all lost and found items according to established procedures. * Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. * May regularly assist with deep cleaning projects. * May have turndown duties. * May assist with other duties as assigned. Key Skills & Experiences * It's a physical role and you'll be on your feet most of the day, so fitness is important. * Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects. * You'll might need to bend and kneel to complete some activities. * Literacy skills - reading, writing and basic maths skills. * Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.