IKEA North America Services, LLC jobs in San Francisco, CA

Why we will love you A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself. What you'll be doing day to day At IKEA, we are a very family-friendly retailer, that's why we offer IKEA Småland, a place for kids to have fun while our customers shop on their own. As a Children's Activity Area Associate, you will: * Contribute to creating a pleasant and safe environment for the children that visit our play facility. * Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment. * Participate in the planning and execution of children's activities both in and outside of Småland. * Build meaningful and empathetic relationships with children and their caretakers. * Strictly adhere to all IKEA play facility and safety & security policy and procedures. * Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed. Together as a team At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people! Apply now! At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! * Generous paid time off, holiday and sick time * WiselyPay - get earned wages up to two days early * Paid parental leave (up to 16 weeks) * KinderCare tuition discount * Retirement and bonus plans * Co-worker discount, meal deal, and referral bonus * Pet insurance program * Education assistance and learning programs * Safety shoe reimbursement * 24/7 telehealth visits * Dental and vision plans * Medical and Rx plans (must work min. 20 hrs/wk) * A fun and inclusive work environment Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role JOB TYPE - Permanent, Part-time, Hourly Associate HOURS - From 20-33 hours per week (HL2) // Benefits Eligible SHIFTS - Fully open work schedule availability including evenings and weekends required; Work schedules are published one month in advance. The hourly pay rate for this role is $19.15/hr. The anticipated posting closing date is on or around 12/04/25. QUALIFICATIONS * Experience in retail or childcare preferred. * CPR and First Aid certification training provided. Requirements * Physical Demands: Lifting and Carrying Occasionally (1-25lbs)

A technology company in San Francisco seeks a legal professional with 2-6 years of experience focusing on commercial contracts. You will play a key role within a dynamic legal team that collaborates cross-functionally. This position offers opportunities to work on various legal challenges within a fast-paced environment. The ideal candidate brings strong negotiation skills and a proactive approach to legal issues. #J-18808-Ljbffr

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Revenue Planning & Forecasting: Support the execution of revenue forecasting by leveraging data insights to drive strategic planning and financial projections. Ensure alignment with overall business objectives and market trends. Compensation Strategy & Planning: Design and refine compensation structures to incentivize performance, align with company goals, and maintain competitiveness in the market. Collaborate with Finance and Sales to evaluate and optimize commission plans. Headcount & Capacity Planning: Develop models to assess staffing needs, optimize team structures, and support efficient resource allocation as the organization scales. Ensure alignment with revenue goals and sales coverage strategies. Optimize sales territory planning to ensure equitable distribution of accounts and maximize revenue potential. Align headcount and resource allocation with sales capacity needs and revenue goals. Attribution & Propensity Modeling: Build and refine data-driven models to analyze customer behavior, predict demand, and identify revenue opportunities. Provide actionable insights to optimize sales and marketing efforts. Operational Reporting & Dashboards: Own and evolve business reporting frameworks, ensuring real-time visibility across GTM teams. Develop and manage dashboards and KPIs to track performance, optimize decision-making, and ensure data integrity in collaboration with other Ops team members. Process Optimization & Scalability: Establish and enforce standardized processes across GTM functions, ensuring clarity, efficiency, and scalability. Identify and remove bottlenecks in operational workflows to enhance productivity. Cross-Functional Collaboration & GTM Alignment: Partner with customer-facing teams, driving alignment between Sales and Agent Development. Ensure a structured operational cadence to support alignment, accountability, and continuous optimization. What you'll bring 10+ years of experience in GTM/revenue operations, sales operations, or a similar role Proven track record of building and scaling GTM/revenue operations in a startup or fast-growth environment. Experience scaling and mentoring teams during periods of high growth. Deep understanding of complex enterprise SaaS sales processes and dynamics. Strong analytical and problem-solving skills, with experience or a keen interest in SQL. Ideally an expert in using Salesforce. Exceptional communication and leadership skills, with the ability to influence stakeholders at all levels. Experience in partnerships and business development roles. Ideally has a familiarity with AI or conversational AI technologies. A degree in Business Administration, Finance, or a related field, or equivalent professional experience. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Drive end-to-end GTM processes, including building pricing proposals, developing customer presentations, and delivering financial analyses to enable team success. Analyze, optimize and implement sales territories for fast growing sales team Work with pricing, legal, operations, sales, and finance team to Identify inefficiencies in current GTM operations and design scalable solutions to help Sierra scale Serve as a versatile and proactive team player, taking on both foundational tasks and high-impact strategic initiatives that enable the GTM team's success. What you'll bring 2-4 years of experience in revenue operations, sales operations, management consulting, corporate strategy, or business operations. Proficiency in data analysis tools (e.g., Excel, Google Sheets) and experience with data visualization tools (e.g., Tableau, Looker, or Power BI). A detail-oriented, methodical, and process-driven mentality that is focused on both accuracy and efficiency. Demonstrated ability to manage multiple projects, prioritize effectively, and meet deadlines. A proactive mindset with the ability to navigate ambiguity, drive and execute initiatives, and deliver results in a fast-paced, dynamic environment. Strong written and verbal communication skills, with the ability to distill complex ideas and problems into straightforward, actionable recommendations, especially to executives. Even better... SQL experience. Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and marketing automation tools. Previous 0-1 startup or operational experience. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Craft market-facing stories with technical depth - Own the content development lifecycle from idea to launch, including program management, SME interviews, writing thought leadership and technical blog posts, art-directing visuals, publishing in CMS, and shaping the amplification strategy across channels. Shape internal communications with editorial excellence - Draft, edit, and publish employee-facing content that keeps our brand voice consistent, clear, and engaging for all stakeholders. Lead social storytelling - Drive authentic, modern conversations by ensuring every piece of content is social-first, distributed effectively, and resonates across platforms. Experiment with new formats - Explore AI tools and innovative mediums (e.g., turnkey GPTs, interactive content, web apps) to accelerate creation and pioneer fresh ways of engaging audiences. Measure and optimize impact - Track and report on engagement across all content types to refine our strategy and raise the bar on effectiveness. What you'll bring 5+ years of communications or marketing experience. Great, creative writer with technical depth - able to translate complex concepts into simple ideas that resonate with both expert and general audiences. Deep understanding and love of social - strong POV on how to generate authentic conversations that cut through noise and build our audience. Scrappy, entrepreneurial storyteller - able to cover a wide range of areas - (e.g., thought leadership, product news, social campaigns). Strong program and time management skills. Good judgement as you will have a lot of freedom to experiment. Sample projects Draft an op-ed about some of our latest product innovations. Develop a single slide metrics tracker that shows how our content is moving through development. Post to our social channels in response to the latest developments in AI. Even better... Experience creating AI content. Strong data + analytics orientation. Experience driving engagement on social media channels. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do: As a Project Manager on Sierra's Real Estate team, you will play a pivotal role in shaping our global footprint and driving the operational success of the company. You'll manage the full lifecycle of commercial construction projects-from initial design through occupancy-while partnering closely with our internal operations team and external partners to ensure our expansion initiatives run smoothly and efficiently. In addition, you'll serve as the primary point of contact for facilities support, working with local office managers to maintain seamless operations across our existing workplaces. As part of a small team, you'll be a self-starter who's willing to roll up your sleeves and do what it takes to support Sierra's spaces. This role is based in San Francisco, CA, with occasional travel to project sites. As an in-office-first company, we expect this position to be onsite 4-5 days per week. Additional responsibilities include: Execute a wide range of projects simultaneously-from complex retrofits to large-scale buildouts-ensuring each is accurately defined, adequately staffed, and delivered on time and within budget. Lead critical project management initiatives and specialty programs, such as EBCs and other unique construction efforts. Collaborate cross-functionally with teams like Operations, IT, Finance, Recruiting, and external stakeholders, including contractors and architects. Support capital and facilities budget planning, variance tracking, and financial reporting for all projects. Conduct detailed project estimating, budgeting, and financial analysis to ensure fiscal responsibility and efficiency. Support office management staff to ensure existing operations are highly functional and uniform across all offices. Lead vendor management and contract administration. Evaluate and continue to improve our facilities operations processes. Engage and actively manage external vendors to deliver high-quality work. What you'll bring: Have 3+ years of experience delivering commercial and workplace interiors, including tenant improvement (TI) projects ranging in scale. A background in interior design or construction project management and have directly managed commercial TI projects. Have led or supported multiple simultaneous projects, with a track record of delivering on time, within budget, and to a high standard. Expertise in construction budgeting, forecasting, and financial analysis. Relationship-building skills with external vendors. Strong leadership and collaboration skills with colleagues and partners at all levels Thrive in a fast-paced culture. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Lead security initiatives for Sierra's Conversational AI Platform spanning data protection, identity and access management, infrastructure hardening, change management, operational resilience, and vulnerability management. Bring structure, visibility, and accountability to critical security programs, aligning them with our growth and customer trust goals. Shape compliance readiness by aligning with frameworks such as ISO 42001, ISO 27001, PCI DSS, SOC 2, HIPAA, and the EU AI Act-translating these into actionable controls and scalable processes. Build a security-first culture, designing awareness programs that empower every team member to understand and own their role in protecting Sierra and our customers. Embed trust by design, partnering with Product, Platform, and Agent Engineering to bake security, privacy, and responsible AI practices directly into how our stack is built and deployed. Who you'll work with You'll collaborate across a wide range of teams, including Product, Platform Engineering, Agent Development, Legal, Operations, Sales, and GTM, to embed security and compliance across our tech stack. Your role bridges technical execution, business momentum, and evolving regulatory demands, ensuring our trust posture scales with both innovation and expectation. What you'll bring Security & Privacy Expertise: Deep understanding of first principles in security and privacy plus the judgment to apply them practically in fast-moving, AI-native, data-rich environments. Framework Fluency: Strong command of standards like ISO 27001, ISO 42001, PCI DSS, and the EU AI Act, and the ability to drive alignment without dragging velocity. Product Intuition: You understand how our product works, how data flows, how agents behave, and how infrastructure scales. You apply that knowledge to identify risk, shape architecture decisions, and guide controls. Adaptability: You're energized by uncertainty. You're comfortable building in motion, adjusting as priorities shift, and solving ambiguous problems at speed. Strong Communication: You can tell a story that resonates with engineers and customers alike. You can explain risks, trade-offs, and decisions with clarity and credibility. Even better Experience operating in regulated and high-trust sectors such as tech, fintech, healthcare, or AI especially where customer expectations around security, privacy, compliance, and transparency are high. Hands-on cloud security knowledge (AWS, Azure, GCP) and familiarity with compliance automation tools that help scale GRC in a fast-paced environment. Working knowledge of core security domains including Identity & Access Management, Product Security, Data Security, and Infrastructure Security. A Bachelor's or Master's degree in Information Security, Computer Science, Information Management, or a related technical or risk-focused field. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What You'll Do: Customer content strategy. We're seeking a dynamic, forward-thinking customer marketing strategist, responsible for not only helping to inform our customer marketing and content strategy but also executing against it through the production of new content. The ideal candidate will be a self-starter who thrives in fast-paced, experimental environments, has experience leveraging AI tools to produce new content and experiences. You'll also bring technical proficiency, a strong creative sensibility, and a track record of excellent relationship-building to the role. Content production and logistics. You'll drive our customer marketing outreach, approvals, program management, and content production. You will help produce our customer stories and corresponding blog posts and communications, including leading customer interviews, writing case studies, and directing photoshoots and video content, among other activities. This also includes art directing all graphics, publishing blog posts in our CMS, creating the social amplification strategy, and maintaining the Customers page on our website. Enablement. Strategize ways to empower our employees to leverage customer stories in their work, including asset organization, communications, training, reinforcement, and inspiration. Social. You'll partner to help showcase our customers across social media in alignment with our Communications org and ensure that our original content leverages our social channels for amplification and is crafted with social in mind. Cutting-edge content development. Determine how to leverage AI tools to accelerate the velocity of our customer content creation and develop interesting new storytelling formats for our audiences. Measurement and optimization. Across all of the above initiatives, you'll own the reporting of key engagement metrics, so we can tune our strategy as we go. What You'll Bring: 5+ years of B2B marketing experience. Expertise in customer storytelling across formats including blog, social, digital content, PR, video, and more. World-class writing skills, capable of drafting and editing content in the tone and voice of Sierra. Please see our CLEAR case study as an example of the type of work we'll expect you to write, edit, and fine-tune in alignment with our marketing team. Exceptional program management skills. A background in traditional content creation, including written editorials and art direction. A strong editorial sensibility and the ability to balance AI-enabled insights with human creativity and judgment. Expertise in building beautiful presentations using Google Slides and Keynote. Sample projects Conduct a Q&A with one of our recently signed customers and turn that interview into a long-form customer story for the website, a blog post, and a series of social media posts. Develop a single slide metrics tracker that shows how our customer content is moving through development. Coordinate and art direct a customer film, from agency management to customer preparation to creative approvals. Even better... Experience creating AI content Strong data + analytics orientation Experience developing event speaking sessions, talk tracks, and presentations Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As Sierra's first legal analyst hire, you'll have the opportunity to play a foundational role in building a high-impact legal function. You will be central to our day-to-day legal operations, helping to drive efficiency, enable the business, and ensure Sierra's legal infrastructure scales with the company. We're looking for someone eager to take ownership, who thrives in dynamic environments, and wants to grow their skills across a wide variety of legal and operational areas. You will gain experience in the following areas and our team will be committed to help you learn and grow. Contract Operations & Execution Manage the end-to-end contract execution process, including routing and tracking. Prepare, review, and maintain standard agreements (e.g., NDAs, vendor contracts, SOWs) and related documentation. Support attorneys in redlining and finalizing agreements, helping to ensure business needs are met without compromising legal protections. Corporate Governance & Compliance Assist with corporate governance and subsidiary formation and management, including maintaining corporate records, drafting resolutions, and preparing routine filings. Help coordinate board and committee materials, and track regulatory and compliance obligations. Ensure entity information is accurate and up-to-date across internal and external systems. Patent & Intellectual Property Support Support Sierra's patent program by coordinating with inventors, outside counsel, and internal stakeholders. Assist with documentation, inventor declarations, and tracking of patent filings and deadlines. Maintain organized records of Sierra's IP portfolio and contribute to process improvements around IP management. Privacy & Product Projects Partner with attorneys on privacy and data protection matters, including vendor reviews, privacy notices, and data subject request workflows. Support product counseling projects by gathering information, coordinating cross-functional inputs, and helping track follow-ups. Stay engaged with emerging privacy and AI-related legal issues and assist in translating them into operational processes. Operational Excellence Build and maintain trackers, playbooks, and workflows to increase team efficiency and scalability. Drive consistency across processes like contract intake, request routing, and template management. Conduct legal and factual research, prepare summaries, and support attorneys with diligence for transactions or strategic initiatives. Coordinate with outside counsel on corporate, privacy, and regulatory matters. Contribute to special projects across the legal team, including privacy, employment, and intellectual property initiatives. Cross-Functional Collaboration Work closely with Finance, Security, Operations, and Sales to support projects ranging from vendor onboarding to audits to customer negotiations. Act as a point of contact for legal intake, shepherding requests to completion while providing visibility through trackers and dashboards. Support business teams by translating legal requirements into clear, actionable steps. Team Contribution Be a team player first and foremost, pitching in wherever needed. Embrace Sierra's culture of collaboration, agility, and continuous improvement. Bring curiosity and initiative to explore new areas of law (including AI-related legal issues) as Sierra continues to scale. What you'll bring 2+ years of relevant working experience, preferably in a fast-paced technology company or law firm. Strong organizational skills with keen attention to detail. Ability to manage multiple projects on tight timelines. Proficiency with Slack, Docusign, Google Workspace, and contract management systems (experience with Ironclad a plus). Excellent written and verbal communication skills. Sound judgment and ability to handle highly confidential information with discretion. A proactive, “roll-up-your-sleeves” mindset with a willingness to pitch in wherever needed. Even better... Supported legal team in a start-up Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Sierra is building the next generation of AI agents-and we're looking for interns who want to help us do it. As a Software Engineer, Agent Intern, you'll work directly on production AI agents for Sierra's customers. You'll gain hands-on experience contributing to the design and development of AI agents, shipping features, and learning from real-world use cases at scale. If you're hungry to shape and learn from the most important technological wave in history, come build at Sierra. What you'll bring Pursuing a bachelor's or master's degree in computer science or a related field Strong technical problem-solving skills, especially in fast-changing, ambiguous environments A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences Even better Experience building or deploying AI/LLM systems in production Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering Prior experience with React, TypeScript, and/or Go Intern qualifications The intern program is open to students graduating December 2026 - June 2027, who are available for an internship January 12 - April 24. Note: The full benefits listed below are available only to full-time employees. Interns are eligible for a monthly stipend for health insurance, daily lunch, and, of course, free alphorn lessons. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling. Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity. Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations. Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers needs. Collaborate with our marketing team to implement effective sales campaigns and presentations. Help define our sales motion: We're an early team, and your work will directly impact how our GTM function operates and succeeds. Collaborate cross-functionally: Work closely with our broader GTM team, as well as our product, technical and operations orgs to deliver our industry-leading product. What you'll bring 10+ years of experience in an enterprise customer-facing sales role, identifying and closing large accounts. Enterprise experience: Experience managing a $1M+ quota, and running end-to-end complex deals. Strong communication skills: Exceptional verbal and written communication abilities. Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions. Prospecting & lead generation: Proven track record of identifying and targeting potential enterprise clients through research, networking, and cold calling. Even better... Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends. Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Build enterprise-grade AI agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. Engage with customers: In the role, you will engage with all levels of our customers' businesses: Discover and assess their requirements. Prepare and present demonstrations of Sierra's agent. Address and overcome technical challenges in the business process by working with technical counterparts. Develop and improve Sierra virtual agents to fit and anticipate our customers' needs and business processes. Become trusted advisors and drive strategic technical strategies for our customers. Shape the product roadmap: Work with Sierra's engineering and product development teams to scope and implement new features essential to the success of your customers. What you'll bring 5-7+ years experience in product development of highly technical products. Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager. Experience crafting and tailoring a message for potential customers, including executives. Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments. Degree in a technical or related field, or equivalent professional experience. Even better... AI-related experience (experience with product development for AI agents a plus). Some coding experience with React, Typescript, and Go. MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles). Past roles that interface with end customers to influence software development. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What You'll Do: Solve for the customer: We serve multiple stakeholders - People looking for help from our Agents via chat & voice, CX managers using our tools to monitor and improve the process, and Developers looking to build on and extend our platform. Each of these has a unique set of needs and product challenges. Innovate: AI Agents represent a new frontier. Discovering new tools and processes for building agents will be among the defining characteristics of the next generation of companies. End-to-End Ownership: Drive the entire design process from concept to execution to iteration, in close collaboration with cross-functional partners. Collaborate Across Teams: Partner closely engineering, product, leadership, and the entire company to define and build a seamless and cohesive experience. Gather Feedback: Get your hand dirty with customer feedback and usability testing to gather insights and iterate to ensure we solve user problems effectively. Build Design Systems: Develop and maintain a scalable design system that ensures consistency and efficiency across all products and platforms. What You'll Bring: Proven Experience: Extensive experience in UI/UX design, with background leading design projects from ideation to launch. Curiosity: Passion for deeply understanding user needs and finding the right solutions from first principles. Full-Stack Design: Visual design is the baseline. You should be fluent in creating beautiful, high-quality designs-working end-to-end from shaping product direction to defining the right interactions and ensuring every pixel is crafted with care. Great Collaboration: Design is a team sport, and building great products means working closely with product, engineering, and leadership to help bring ideas to life. Excellent Communication: Strong verbal and written communication skills, with the ability to articulate problems, design concepts and decisions to various stakeholders. Research Skills: Experience gathering customer feedback, usability testing, and translating findings into actionable design improvements. Technical Proficiency: Mastery of Figma, along with classics like Photoshop and Illustrator. Strong ability to prototype-whether in Figma, Principal, or code-quickly and effectively. Adaptability and Resilience: Comfort working in a fast-paced startup environment, able to adapt to changing priorities and handle ambiguity with grace. Even better... Experience designing for AI-driven products or conversational interfaces. Experience working on developer-driven products, including SDKs, APIs, and technical tooling. Experience with Typescript, React, and other programming languages. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Design and optimize sales compensation plans for Account Executives, Sales Engineers, BDRs and more Implement, update, and administer compensation plans in sales compensation tool Update and maintain sales policy, working with finance, legal, operations, hr, and sales to align on the best approach Build reporting and and analytics infrastructure to share comp trends with leadership team, as well as flag opportunity areas in comp plans What you'll bring Some experience in sales compensation plus 2-4 years of experience in revenue operations, sales operations, management consulting, corporate strategy, or business operations. Familiarity with Sales Compensation tools, Salesforce, and Google Sheets. A detail-oriented, methodical, and process-driven mentality that is focused on both accuracy and efficiency. Demonstrated ability to manage multiple projects, prioritize effectively, and meet deadlines. A proactive mindset with the ability to navigate ambiguity, drive and execute initiatives, and deliver results in a fast-paced, dynamic environment. Strong written and verbal communication skills, with the ability to distill complex ideas and problems into straightforward, actionable recommendations, especially to executives. Even better… SQL experience. Experience with data visualization tools (e.g., Tableau, Looker, or Power BI). Previous 0-1 startup or operational experience. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do: As a foundational member of Sierra's Partnerships team, you will be responsible for launching, growing, and managing our Certified Partner Program. You'll work directly with leading firms to extend Sierra's capacity to deliver and to unlock new customer opportunities. This role sits at the center of Sierra's go-to-market strategy, interfacing with customers, partners, and internal teams to deliver agentic AI at scale. In this role, you will engage with all levels of our partner organizations and Sierra's internal stakeholders to: Build and operationalize the Certified Sierra Partner program - from onboarding and certification to commercial deal structures. Manage strategic partnerships across delivery, co-selling, contracting, and enablement, acting as the single-threaded owner of the relationship. Drive joint go-to-market efforts with partners, ensuring clear alignment on account ownership, pricing structure, and deal registration. Oversee the partner training and certification pipeline, including developer screening, training, and quality oversight in early deployments. Lead cross-functional coordination with Product, Legal, Sales, and Engineering to ensure partner-led engagements meet Sierra's standards of quality, value, and customer trust. Develop scalable systems for evaluating partner performance, tracking lead flow, and surfacing insights across the partner ecosystem. What you'll bring: Partnership Expertise: 6+ years in partnerships, business development, or channel strategy roles, ideally in B2B SaaS, AI, or enterprise services. Commercial Acumen: Deep experience structuring and negotiating complex partner agreements, including revenue sharing, platform pricing, and delivery ownership. Operational Execution: Demonstrated ability to build and scale partner programs - including onboarding, certification, enablement, and performance management Cross-Functional Leadership: Proven success aligning internal stakeholders across legal, sales, engineering, and product to drive partner and customer outcomes. Communication Skills: Exceptional written and verbal communication, with fluency in both executive alignment and technical enablement. Execution Under Ambiguity: Comfort scaling 0-to-1 initiatives with minimal precedent, while driving clarity and momentum in fast-evolving environments. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Scale The Function: Lead, coach, and develop a high-caliber SE team, providing guidance, assigning projects and ensuring technical excellence. Conduct regular performance evaluations, foster professional growth, and coach team members to reach their full potential. GTM Technical Expert: Guide your team in designing and delivering compelling technical demos and proofs of concept for Sierra's platform, providing technical solutions to customer challenges, and addressing technical questions throughout the sales cycle. Cross-Functional Work: Partner closely with Sales, Product, and Agent Engineering teams to define best practices, playbooks, and repeatable processes that enable your team and partnership to scale beyond 1:1 customer interactions. Lead & Support Customers: Act as a technical leader in early-stage customer conversations, helping your team understand, anticipate, and solve customer needs to advance Sierra's industry-leading AI solutions. What you'll bring 5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales, with at least 3+ years in a leadership capacity. Experience developing frameworks for how SEs partner with Sales, Product, and Engineering to deliver impact efficiently across accounts. History of establishing metrics and systems that measure SE impact on pipeline health, win rates, and customer adoption. Track record of leading presales processes and supporting enterprise and strategic sales cycles from discovery through close. Ability to translate customer business problems into Sierra's technical solutions and clearly communicate to both technical and non-technical stakeholders across complex organizations. Even Better Experience building Sales Engineering orgs in emerging categories (e.g., AI, data, security). Comfort with workflows, AI and ML concepts, APIs/webhooks, and JSON. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. You'll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life. Be a trusted advisor to our customers and drive their AI strategies. Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved. Drive execution and delivery of multiple complex, high-visibility agent development projects. Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process. Ensure clear communication across all stakeholders while developing strong relationships. Contribute data-driven, strategic insights to customers and internal team decisions. What you'll bring Outstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders, fostering collaboration and driving projects forward with clarity. Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents. Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products. Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents. Foundational Expertise: Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise. MBA or comparable experience at the intersection of technology and operations is a strong plus. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As a Software Engineer on our Site Reliability team at Sierra, you will be responsible for defining and building the foundation of reliability, observability, and scalability across Sierra's AI-driven infrastructure. You'll partner closely with our core engineering and product teams to ensure our systems are highly available, efficient, and built for growth. Own Sierra's observability stack-monitoring, alerting, logging, and tracing-to give engineers clear visibility into system health and performance. Partner with product and platform engineers to design systems that are reliable and scalable from day one-not as an afterthought. Design and implement scalable, reliable, and secure cloud infrastructure (AWS) using Terraform and modern DevOps tooling. Improve the reliability and scalability of our LLM deployments, ensuring robust, performant, and cost-effective operation. Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes to reduce downtime and response time. Define the foundation of SRE practices at Sierra, influencing culture, tooling, and best practices across the engineering org. What you'll bring 5+ years of hands-on experience in Site Reliability or Infrastructure engineering roles for complex SaaS or cloud-based systems. Experience designing for availability, scalability, and reliability at both infrastructure and application layers. Deep experience with Terraform, AWS services, container orchestration, and cloud networking (including IAM and VPC architecture). Strong background in observability systems (e.g., Prometheus, Grafana, Datadog, or similar). Experience working with enterprise customers and familiarity with their compliance and networking needs along with integration patterns. Comfortable working in fast-moving environments and collaborating across product, ML, and core engineering teams. Degree in Computer Science or a related field, or equivalent professional experience. Even better... Experience with LLM infrastructure - optimizing inference performance, managing fine-tuned models, or large-scale model deployment. Past experience in an early-stage startup environment, especially defining SRE culture and tooling from scratch. Familiarity with incident management automation or self-healing infrastructure patterns. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Why we will love you * 2 years retail visual merchandising or similar * Proficient in Adobe, AutoCAD, Revit, Sketchup or similar software * Associate's degree preferred What you'll be doing day to day * Implements and innovates upon store layout plan in order to best present the product range * Maintains an organized and visually appealing environment for our customers * Creates and maintains visual displays * Devises, implement and executes effective merchandising strategies * Utilizes space planning tools to ensure simplicity, cost-effectiveness and efficiency in store design Together as a Team Where others see home furnishing products, we see smart solutions to create a better everyday life. With a great deal of passion, imagination and brainstorming we turn colours, textiles and furniture into inspiring environments that excite, engage and convince IKEA visitors that they can do it too! Apply now! At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! * Generous paid time off, holiday and sick time * WiselyPay - get earned wages up to two days early * Paid parental leave (up to 16 weeks) * KinderCare tuition discount * Retirement and bonus plans * Co-worker discount, meal deal, and referral bonus * Pet insurance program * Education assistance and learning programs * Safety shoe reimbursement * 24/7 telehealth visits * Dental and vision plans * Medical and Rx plans (must work min. 20 hrs/wk) * A fun and inclusive work environment JOB TYPE - Permanent, Full-time, Hourly Associate HOURS - From 34-40 hours per week (HL3) // Benefits Eligible SHIFTS - Fully open work schedule availability including evenings and weekends required; Work schedules are published one month in advance. The hourly pay range for this role is $22.77/hr - $32.50/hr. The anticipated posting closing date is on or around 12/03/25. The starting rate/ salary for this position ranges from 22.77 USD to 32.5 USD and will be based on relevant work experience.