Quality Systems Manager jobs at ILC Dover

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. The SAP Academy for Services & Consulting is a development program designed for talent who are early in their career. This role requires candidates to be on-site at an SAP office or client location at a minimum of three days per week, in alignment with our Pledge to Flex return-to-office policy. SAP is not offering relocation benefits for this role at this time. SAP is not offering current or future visa sponsorship for this role at this time. Who You'll Become: SAP's Technical Quality Manager (TQM) supports and delivers high-impact services within the Premium Engagement program. You'll play a key role in analyzing customer requirements, planning and executing tailored engagement strategies, and collaborating with cross-functional teams to drive value and alignment. Your responsibilities will span project planning, service delivery, governance, issue management, and hands-on execution of technical and strategic initiatives, positioning you as a trusted advisor to customers and a critical partner in ensuring their long-term success with SAP. What You'll Do: As a TQM within the SAP Academy for Services & Consulting, you will be responsible to: * Successfully complete a 12-month learn-apply program, which includes classroom phases and field phases with your TQM team, that enhances your support in the TQM role, a critical customer-facing function within our dynamic Customer Services & Delivery organization. * Complete a robust 8-week orientation program, followed by three 3-month rotations within our Premium Hub CoE, Preferred Success, and TQM practices; Following this, you will move to a designated Market Unit and shadow an existing TQM at a customer for a specified timeframe, before getting assigned to a customer(s) * Immerse yourself in multidimensional, experiential learning that focuses on business transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. * Enhance skills around our solution portfolio, managing customer retention, and driving value realization. * Receive onboarding in your local market with on-the-job training and mentoring by a senior TQM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers. The program will enrich your knowledge of SAP and the Customer Services & Delivery board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing TQM role in your market and continue to receive mentoring and coaching support to accelerate your growth. What You Bring: * Bachelor or Master's STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology. * Must have 2-3 years of experience working as a Functional/Technical Consultant or within project management * Strong communication skills, as this role will be primarily customer facing and at customer sites up to 5 days per week * Skilled at building trusted relationships with C-level executives, senior leaders, and key stakeholders to drive alignment and strategic outcomes. * Strong facilitation, negotiation, and de-escalation skills, with the ability to manage high-stakes discussions and maintain productive engagement. * Experience working with SAP Enterprise, Industry, Platform, and SaaS Solutions, with exposure to third-party and partner technologies. * Proven ability to apply SAP business and technical architecture expertise to deliver impactful solutions that align with customer strategy and operational goals. * Hands-on experience with SAP HANA, S/4HANA, or SAP Business Technology Platform, with a strong understanding of how to leverage these technologies to drive transformation. * Demonstrated knowledge of SAP project management, value management, and quality management practices to support delivery excellence. * A track record of influencing solution design, implementation, and change management initiatives across complex environments. * Experience supporting key phases of the customer lifecycle-including pre-sales, solutioning, procurement, contract renewals, and retention-with a focus on long-term value creation. About SAP Next Gen Academy for Services & Consulting: The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement. The 12-month SAP Next Gen Academy for Services & Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery. Join us for a unique opportunity to build your network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits. #SAPNextGen #SAPAcademyforServicesandConsulting SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. We are planning a practical and immersive portion of our program, which will likely involve participants spending 2 weeks, in Newtown Square, Pennsylvania. This experience is designed to provide unparalleled hands-on learning and networking opportunities. During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program. #CSDAM Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ***************. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 70900 - 140200 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 442158 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Requisition ID: 442158 Posted Date: Nov 25, 2025 Work Area: Consulting and Professional Services Career Status: Graduate Employment Type: Regular Full Time Expected Travel: 0 - 100% Location: Houston, TX, US, 77098 Job alert share Nearest Major Market: Houston Job Segment: Information Technology, IT Manager, Quality Manager, ERP, Pre-Sales, Technology, Quality, Sales

**We help the world run better** At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. **The SAP Academy for Services & Consulting is a development program designed for talent who are early in their career.** **_This role requires candidates to be on-site at an SAP office or client location at a minimum of three days per week, in alignment with our Pledge to Flex return-to-office policy._** **_SAP is not offering relocation benefits for this role at this time._** **_SAP is not offering_** **_current or future_** **_visa sponsorship for this role at this time._** **Who You'll Become:** SAP's Technical Quality Manager (TQM) supports and delivers high-impact services within the Premium Engagement program. You'll play a key role in analyzing customer requirements, planning and executing tailored engagement strategies, and collaborating with cross-functional teams to drive value and alignment. Your responsibilities will span project planning, service delivery, governance, issue management, and hands-on execution of technical and strategic initiatives, positioning you as a trusted advisor to customers and a critical partner in ensuring their long-term success with SAP. **What You'll Do** : As a TQM within the SAP Academy for Services & Consulting, you will be responsible to: + Successfully complete a 12-month learn-apply program, which includes classroom phases and field phases with your TQM team, that enhances your support in the TQM role, a critical customer-facing function within our dynamic Customer Services & Delivery organization. + Complete a robust 8-week orientation program, followed by three 3-month rotations within our Premium Hub CoE, Preferred Success, and TQM practices; Following this, you will move to a designated Market Unit and shadow an existing TQM at a customer for a specified timeframe, before getting assigned to a customer(s) + Immerse yourself in multidimensional, experiential learning that focuses on business transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. + Enhance skills around our solution portfolio, managing customer retention, and driving value realization. + Receive onboarding in your local market with on-the-job training and mentoring by a senior TQM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers. The program will enrich your knowledge of SAP and the Customer Services & Delivery board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing TQM role in your market and continue to receive mentoring and coaching support to accelerate your growth. **What You Bring:** + **Bachelor or Master's STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology.** + **Must have 2-3 years of experience working as a Functional/Technical Consultant or within project management** + **Strong communication skills, as this role will be primarily customer facing and at customer sites up to 5 days per week** + **Skilled at building trusted relationships with C-level executives, senior leaders, and key stakeholders to drive alignment and strategic outcomes.** + **Strong facilitation, negotiation, and de-escalation skills, with the ability to manage high-stakes discussions and maintain productive engagement.** + Experience working with SAP Enterprise, Industry, Platform, and SaaS Solutions, with exposure to third-party and partner technologies. + Proven ability to apply SAP business and technical architecture expertise to deliver impactful solutions that align with customer strategy and operational goals. + Hands-on experience with SAP HANA, S/4HANA, or SAP Business Technology Platform, with a strong understanding of how to leverage these technologies to drive transformation. + Demonstrated knowledge of SAP project management, value management, and quality management practices to support delivery excellence. + A track record of influencing solution design, implementation, and change management initiatives across complex environments. + Experience supporting key phases of the customer lifecycle-including pre-sales, solutioning, procurement, contract renewals, and retention-with a focus on long-term value creation. **About SAP Next Gen Academy for Services & Consulting:** The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement. The 12-month SAP Next Gen Academy for Services & Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery. Join us for a unique opportunity to build your network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits. \#SAPNextGen \#SAPAcademyforServicesandConsulting SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. We are planning a practical and immersive portion of our program, which will likely involve participants spending 2 weeks, in Newtown Square, Pennsylvania. This experience is designed to provide unparalleled hands-on learning and networking opportunities. During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program. \#CSDAM **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ***************. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (************************************************************************************ , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. **Compensation Range Transparency** : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 70900 - 140200 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (********************************************************** . **AI Usage in the Recruitment Process** For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (************************************************************************************************* . Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 442158 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. The SAP Academy for Services & Consulting is a development program designed for talent who are early in their career. This role requires candidates to be on-site at an SAP office or client location at a minimum of three days per week, in alignment with our Pledge to Flex return-to-office policy. SAP is not offering relocation benefits for this role at this time. SAP is not offering current or future visa sponsorship for this role at this time. Who You'll Become: SAP's Technical Quality Manager (TQM) supports and delivers high-impact services within the Premium Engagement program. You'll play a key role in analyzing customer requirements, planning and executing tailored engagement strategies, and collaborating with cross-functional teams to drive value and alignment. Your responsibilities will span project planning, service delivery, governance, issue management, and hands-on execution of technical and strategic initiatives, positioning you as a trusted advisor to customers and a critical partner in ensuring their long-term success with SAP. What You'll Do: As a TQM within the SAP Academy for Services & Consulting, you will be responsible to: Successfully complete a 12-month learn-apply program, which includes classroom phases and field phases with your TQM team, that enhances your support in the TQM role, a critical customer-facing function within our dynamic Customer Services & Delivery organization. Complete a robust 8-week orientation program, followed by three 3-month rotations within our Premium Hub CoE, Preferred Success, and TQM practices; Following this, you will move to a designated Market Unit and shadow an existing TQM at a customer for a specified timeframe, before getting assigned to a customer(s) Immerse yourself in multidimensional, experiential learning that focuses on business transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. Enhance skills around our solution portfolio, managing customer retention, and driving value realization. Receive onboarding in your local market with on-the-job training and mentoring by a senior TQM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers. The program will enrich your knowledge of SAP and the Customer Services & Delivery board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing TQM role in your market and continue to receive mentoring and coaching support to accelerate your growth. What You Bring: Bachelor or Master's STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology. Must have 2-3 years of experience working as a Functional/Technical Consultant or within project management Strong communication skills, as this role will be primarily customer facing and at customer sites up to 5 days per week Skilled at building trusted relationships with C-level executives, senior leaders, and key stakeholders to drive alignment and strategic outcomes. Strong facilitation, negotiation, and de-escalation skills, with the ability to manage high-stakes discussions and maintain productive engagement. Experience working with SAP Enterprise, Industry, Platform, and SaaS Solutions, with exposure to third-party and partner technologies. Proven ability to apply SAP business and technical architecture expertise to deliver impactful solutions that align with customer strategy and operational goals. Hands-on experience with SAP HANA, S/4HANA, or SAP Business Technology Platform, with a strong understanding of how to leverage these technologies to drive transformation. Demonstrated knowledge of SAP project management, value management, and quality management practices to support delivery excellence. A track record of influencing solution design, implementation, and change management initiatives across complex environments. Experience supporting key phases of the customer lifecycle-including pre-sales, solutioning, procurement, contract renewals, and retention-with a focus on long-term value creation. About SAP Next Gen Academy for Services & Consulting: The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement. The 12-month SAP Next Gen Academy for Services & Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery. Join us for a unique opportunity to build your network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits. #SAPNextGen #SAPAcademyforServicesandConsulting SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. We are planning a practical and immersive portion of our program, which will likely involve participants spending 2 weeks, in Newtown Square, Pennsylvania. This experience is designed to provide unparalleled hands-on learning and networking opportunities. During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program. #CSDAM Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ***************. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 70900 - 140200 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 442158 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Situated on over 30 acres in the beautiful rolling hills of Central Texas, Cedar Crest provides innovative behavioral health and substance abuse treatment for children, adolescents, and adults. Our private campus includes walking trails, picnic areas, outdoor swimming pool, full-size gym, and state-of-the-art exercise equipment, providing opportunities for leisure, therapeutic recreation, and team building skills. Cedar Crest provides a full continuum of care including adolescent residential, inpatient, outpatient, and partial hospitalization/intense outpatient treatments. PURPOSE STATEMENT: Develop and implement a planned, systematic and on-going system for monitoring and improving quality, safety and appropriateness of patient care. ESSENTIAL FUNCTIONS: Develop processes for identification, collection and analysis of performance measurement data. Utilize collected data regarding the outcome of activities for delivering continuously improving services. Develop written plans to improve and/or correct quality, safety and appropriateness of patient care. Conducts routine evaluations of the effectiveness of services. Develop and implement systems, policies, and procedures for the identification, collection, and analysis of performance measurement data and related information. Determine if services meet pre-determined quality improvement expectations and outcomes. Ensure correction of any observed deficiencies identified through the quality improvement process. Identify key aspects of care relevant indicators and evaluation of data using formal and informal feedback from consumers of services and other collateral sources is aggregated and used to improve management strategies and service delivery practices. Conduct timely and regular evaluation of serious incidents, complaints, grievances and related investigations to: Identification of events, trends and patterns that may affect client health, safety and or treatment efficacy Committee evaluation findings and recommendations submitted to agency management for corrective action Implemented actions, outcomes, trends analyzed over time Identification of problems or potential problems to. prevent risks to patients. Proposes corrective steps that may include, but are not limited to: Changes in policies/procedures Staffing and assignment changes Additional education or training for staff Addition or deletion of services OTHER FUNCTIONS: Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: Bachelor's degree in human services or nursing required. Master's degree in behavioral health/risk discipline, Registered Nurse preferred. Three or more years' experience in a Quality or PI role required. Two or more years' management experience required. LICENSES/DESIGNATIONS/CERTIFICATIONS: Current licensure appropriate for the degree held required. CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). First aid may be required based on state or facility.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: * Lead the QA team in monitoring and evaluating agent interactions across various campaigns. * Develop and implement QA frameworks, scorecards, and calibration sessions. * Analyze quality trends and provide actionable insights to operations and training teams. * Ensure compliance with client standards, internal policies, and regulatory requirements. * Conduct audits, feedback sessions, and coaching to improve agent performance. * Collaborate with stakeholders to align QA initiatives with business goals. * Prepare and present quality reports to internal leadership and clients. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * Bachelor's degree in business, Quality Management, or a related field (preferred). * 3+ years of experience in a QA leadership role within a BPO or contact center. * Strong knowledge of QA methodologies, tools, and contact center operations. * Excellent analytical, coaching, and communication skills. * Experience with QA software, CRM systems, and reporting tools. * Certifications in Quality, Six Sigma, or related areas (a plus). CONDITIONS OF EMPLOYMENT All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Qualifications Senior Level

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. The Director of Programs and Quality is accountable for predictably delivering new software products and solutions with high quality within Itron's Outcomes organization. You will be responsible for a diverse team that includes the Outcomes Program Management Office, Technical Documentation, Technical Training and a newly formed End-to-end Quality Assurance team. You will coordinate closely and cross-functionally with the Devices and Networks business units, Customer Success and CME (sales) organizations to ensure there is broad alignment on how we deliver new and updated existing solutions to the customers. You will take a customer-centric perspective in ensuring we delight the customer and solve their problems. In addition to leveraging the Agile methodology to deliver these solutions, you will focus on improving our interaction with customers, our focus on quality, and meeting our corporate goals with respect to predictability and profitability. Duties & Responsibilities: * Direct the Program Management Office (PMO), ensuring use of standardized tools (such as Azure DevOps), process documentation, quality metrics and efficiency metrics. * Drive process and methodology standardization, auditing, and benchmarking across design, implementation, test and deployment. * Refine our processes and standards for how we release new products to customers and deliver results that enable those customers to serve as vocal references to industry. * Influence and advance product and process refinement initiatives to ensure solutions have broad market adoption, driving scalable growth and positioning the Outcomes organization to meet long-term corporate goals. * Develop and implement holistic quality assurance strategies and end-to-end testing plans to validate Outcomes solutions-integrating products from Itron and third-party partners-ensuring they meet rigorous internal standards and exceed customer expectations. * Participate in cross-functional teams to improve R&D process efficiency, increase throughput, optimize product lifecycles (PLC), and streamline new product introduction (NPI). * Clarify process accountability gaps within Outcomes to ensure seamless execution and ownership. * Coordinate R&D program goals, dashboards, and KPIs to maximize product reliability and minimize overall costs. * Foster collaboration within Outcomes and across Itron to improve cycle time, improve quality, increase organizational efficiency and improve customer satisfaction. Required Qualifications: * Bachelor's degree in engineering or a related field. * Strategic mindset with the ability to make critical decisions that drive organizational success. * Strong analytical and project management skills. * At least 10 years' experience in hands-on product development. * 5+ years' experience in managing teams distributed globally. * Demonstrated success in previous global leadership roles. * Proven ability to influence large, complex organizations. * Experience with software systems, embedded firmware, and solutions that involve integration between cloud-based software and widely-deployed hardware products. Preferred Qualifications: * MBA highly preferred * Knowledge of, and preferably certification in, Agile or SAFe methodologies; experience with Six Sigma a plus Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at ************** or email Accessibility@itron.com. Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: *************

WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: AMD's Quality Team is looking for a skilled Program Manager to support quality oversight of software for new product introduction. This position will support internal software teams through process improvements, planning, development of metrics, and release of software. This role involves working with various AMD teams to gather inputs into planning, driving quality initiatives, and communicate plans to stakeholder and key Customers. The position supports all newly released and upcoming AMD products. THE PERSON: * Proven experience managing firmware/software development programs with a strong track record of successful delivery. * Excellent communication and coordination skills across extended teams and customers to drive alignment and program success. * Demonstrated ability to lead and inspire cross-regional teams to achieve complex development goals. * Strong technical problem-solving capabilities and a results-driven mindset. KEY RESPONSIBILITIES: * Work with software teams to plan and measure key metrics to drive continuous improvement initiatives to enhance various processes and overall execution efficiency. * Lead cross-functional teams to meet project milestones in alignment with broader platform delivery schedules. * Create and maintain reportable project schedules, dashboards, issue trackers, process improvements, and executive summaries. * Deliver clear and timely updates on improvement progress, provide deep technical insights into critical issues, and ensure on-time delivery of initiatives. * Plan, organize, and run meetings with internal and external stakeholders, own follow-up action items across engineering domains, including validation, development, and customer technical meetings. * Build a culture of ownership, accountability, and technical excellence. PREFERRED EXPERIENCE: * Hands-on experience in software/firmware development programs and technical program management with software planning, validation, and release management. * Deep platform stack understanding (accelerators/GPU, FW/drivers layers, etc.) and how quality, reliability, and performance interlock. * Proficient with program tools (JIRA, JAMA, MS Project, Confluence, Power BI, etc.) * Proven ability to manage schedules, risk, requirement tracking, escalations, and stakeholder communications. * Ability to work independently under tight deadlines, responding to changing business and technical conditions. ACADEMIC CREDENTIALS: * Bachelor's degree or higher in Computer Science, Software Engineering, or experience in a related technical field. * Program Management education, PMP, or equivalent certification/training * Strong verbal and written communication skills in English. LOCATION: * Austin, TX This role is not eligible for Visa Sponsorship. #LI-TW2 #LI-HYBRID Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

it's what's inside that counts _______________________________ There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering: * Day 1 Benefits Coverage with low cost Medical, Vision, Dental * Day 1 Paid-time Off and Vacation * 4.5% Company Match 401(k) plan * $500 Annual Company-paid Lifestyle Benefit * Competitive Compensation and Bonuses * Company-paid Life and Disability Insurance * Employee Stock Purchase Plan * Training and Advancement Opportunities Why This Job CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential. What You'll Do * Oversees all product QC testing and related activities * Maintains and ensures that the lab is contributing toward producing the best quality bar by reviewing samples, product chemistry and overall operational processes * Guarantees timely and accurate test results from the lab * Responsible for receiving, tracking, assessing and responding to customer complaints or issues * Maintains and calibrates lab equipment to ensure in working order, ensuring reliability and accuracy of analytical and measuring devices * Responsible for day-to-day implementation of quality system, including hold/release decision, retesting, etc * Provides the tools and resources necessary to foster an atmosphere of continuous improvement and employee development in the QA Lab * Serves as the customer interface for quality items, including customer visits and problem-solving activities * Reviews customer specifications for application of products * Achieves and maintains certification from outside accreditation agencies, including but not limited to, NTPEP, ISO, ABS, State DOT's * Attends ACI, ASTM, and CRSI meetings to ensure company is represented at the organizations and serves on committees as needed * Maintain a continuous focus on cost and cost improvement including employee hours * Provides tools and training to develop employees in the quality process, serving as a true business partner in developing solutions * Work with managers and employees to identify root cause of customer complaints and implement corrective actions * Develop and lead a Safety Culture that is consistent with CMC standards * Implement and maintain all Job Safety Analysis and Work Instruction documents for the department * Provides guidance and direction to staff including hiring, disciplinary action, staff development, goal formulation and performance review * Ensures compliance with employment laws and regulations, minimizing the company's exposure to adverse outcomes of complaints, litigation, audits and inspections * Participate in the CMC Safety Programs and proactively uphold the CMC Safety Culture * Ensure compliance with safety regulations and CMC standards on all projects * Build and maintain positive working relationships at varying levels * Exhibits integrity and trust as well as respect for the individual through strong moral character, demonstrating leadership and communication skills What You'll Need * Minimum 1 year Supervisory experience required * Minimum 2 years steel mill experience in a hands-on environment preferred * Experience with measuring devices (tapes, micrometer, inside outside calipers, etc) * Exceptional leadership and team building skills * Effective listening and communication skills (verbal and written) * Excellent written and verbal communication skills; ability to communicate up, down, and across the business * Organizational skills for keeping track of various budgets, employees and schedules simultaneously. * Possess strong data analytical skills, an understanding of lean manufacturing methods and a familiarity with production management systems * Displays a positive, can-do attitude; maintains composure when faced with difficult situations * Ability to work flexible hours and be available as needed by the business * Ability to stand for duration of shift; frequent physical activity such as walking, climbing stairs or reaching to work with equipment throughout the entire shift Your Education * Bachelor's Degree in Metallurgy, Engineering or equivalent work experience in area of specialty preferred * Minimum 5 years of experience, or an equivalent combination of education and experience required We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years - and we're just getting started. If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Apply today and start moving your career - and our world - forward. Let's build a better world! CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law. From Fortune Magazine. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Current Employee? Click Here to Apply. Current Employees Apply Click here to apply. Nearest Major Market: San Antonio

Region: Americas Country: USA State/Province: Texas City: Richardson Functional Area: Quality (QUA) Career Stream: Operations Quality (OPQ) Role: Senior Manager (SMG) Job Title: Senior Manager, Operations Quality Job Code: SMG-QUA-OPQ Job Level: Level 11 Direct/Indirect Indicator: Indirect Why Celestica? Celestica is changing the future! We are imagining, developing and delivering a better future with our customers. At Celestica, we foster a motivated, high-integrity work environment based on a strong set of corporate Values. These Values empower our employees to provide you with superior service. Relentless Curiosity We are obsessed with uncovering the information and insights that allow us to anticipate and overcome the challenges of the future. Bold Conviction We dare to envision new solutions, new technologies, new ways of working and invest to make it a reality. Unwavering Dedication We exemplify teamwork and commitment in every decision and every action to be the best partners to our customers and our colleagues. Responsibilities Manages and provides direct and indirect supervision to highly-skilled and senior-level professional employees performing diverse roles in more than one function or unit. Provide direction, coordination, education and tools needed to achieve and maintain the site Quality Management System and enable the achievement of quality objectives. Performs tasks such as, but not limited to, the following: * Supports generation of performance metrics for products and processes of high complexity, and drives the team to achieve Quality Goals set by management (i.e.: DPQL, Total Quality at Celestica (TQ@C)), following industry standards such as ISO, IPC, AS, TL * Leads Quality Improvement Programs (QIP) in support of customer requirements and expectations that are considered large in scale and highly complex. * Mentors and trains personnel in the practices of Quality management and Quality improvement (succession development) * Resolves customer issues of high difficulty using quality tools: Root Cause Analysis and Corrective Actions that are effective and timely. * Provides leadership and support in a variety of areas such as, analysis of nonconforming materials and customer return material authorizations.(RMA's), coordinating ESD compliance, supporting customer and 3rd party audits, and the administration of Quality management (Documentation, Change Control, Corrective & Preventive Actions and Calibration) * Supports new customer qualification and New product introduction with supplier assessments, First Article Inspections and oversee generation of product documentation for products / programs of moderate to high risk Knowledge/Skills/Competencies * In depth knowledge of quality metrics, ISO standards and processes. * Strong knowledge of Lean and Six Sigma Manufacturing processes and controls including: Statistical Process Control (SPC), 5S and Value Stream Mapping (VSM) * Excellent knowledge of Quality Management tools including: Failure Mode and Effect Analysis (FMEA) and development of Quality Control Plans * Strong Project Management Skills * Ability to coordinate a wide variety of resources to meet production quality and quantity metrics. * Ability to effectively communicate with a wide variety of internal and external customers. * Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high production levels within tight time deadlines and in a ~highly dynamic manufacturing environment. * Ability to use some or all of the following PC applications: Google Applications, Word, Excel, and Powerpoint. * Excellent knowledge of manufacturing processes Typical Experience * 11 to 14 years Typical Education * Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. Physical Demands * The job works in generally good conditions with occasional exposure (10% - 33%) to noise, odours, dust, drafts, chemicals, operating machinery, temperature extremes, hazardous substances, etc. * Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Sustained visual concentration on numbers, legal documents. * Occasional overnight travel is required. Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services. Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth Job Segment: Supply Chain Manager, Operations Manager, Quality Manager, QC, Supply Chain, Operations, Quality

Region: Americas Country: USA State/Province: Texas City: Richardson Functional Area: Quality (QUA) Career Stream: Operations Quality (OPQ) Role: Senior Manager (SMG) Job Title: Senior Manager, Operations Quality Job Code: SMG-QUA-OPQ Job Level: Level 11 Direct/Indirect Indicator: Indirect Why Celestica? Celestica is changing the future! We are imagining, developing and delivering a better future with our customers. At Celestica, we foster a motivated, high-integrity work environment based on a strong set of corporate Values. These Values empower our employees to provide you with superior service. Relentless Curiosity We are obsessed with uncovering the information and insights that allow us to anticipate and overcome the challenges of the future. Bold Conviction We dare to envision new solutions, new technologies, new ways of working and invest to make it a reality. Unwavering Dedication We exemplify teamwork and commitment in every decision and every action to be the best partners to our customers and our colleagues. Responsibilities Manages and provides direct and indirect supervision to highly-skilled and senior-level professional employees performing diverse roles in more than one function or unit. Provide direction, coordination, education and tools needed to achieve and maintain the site Quality Management System and enable the achievement of quality objectives. Performs tasks such as, but not limited to, the following: Supports generation of performance metrics for products and processes of high complexity, and drives the team to achieve Quality Goals set by management (i.e.: DPQL, Total Quality at Celestica (TQ@C)), following industry standards such as ISO, IPC, AS, TL Leads Quality Improvement Programs (QIP) in support of customer requirements and expectations that are considered large in scale and highly complex. Mentors and trains personnel in the practices of Quality management and Quality improvement (succession development) Resolves customer issues of high difficulty using quality tools: Root Cause Analysis and Corrective Actions that are effective and timely. Provides leadership and support in a variety of areas such as, analysis of nonconforming materials and customer return material authorizations.(RMA's), coordinating ESD compliance, supporting customer and 3rd party audits, and the administration of Quality management (Documentation, Change Control, Corrective & Preventive Actions and Calibration) Supports new customer qualification and New product introduction with supplier assessments, First Article Inspections and oversee generation of product documentation for products / programs of moderate to high risk Knowledge/Skills/Competencies In depth knowledge of quality metrics, ISO standards and processes. Strong knowledge of Lean and Six Sigma Manufacturing processes and controls including: Statistical Process Control (SPC), 5S and Value Stream Mapping (VSM) Excellent knowledge of Quality Management tools including: Failure Mode and Effect Analysis (FMEA) and development of Quality Control Plans Strong Project Management Skills Ability to coordinate a wide variety of resources to meet production quality and quantity metrics. Ability to effectively communicate with a wide variety of internal and external customers. Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high production levels within tight time deadlines and in a ~highly dynamic manufacturing environment. Ability to use some or all of the following PC applications: Google Applications, Word, Excel, and Powerpoint. Excellent knowledge of manufacturing processes Typical Experience 11 to 14 years Typical Education Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. Physical Demands The job works in generally good conditions with occasional exposure (10% - 33%) to noise, odours, dust, drafts, chemicals, operating machinery, temperature extremes, hazardous substances, etc. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Sustained visual concentration on numbers, legal documents. Occasional overnight travel is required. Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

No Region: Americas Country: USA State/Province: Texas City: Richardson Functional Area: Quality (QUA) Career Stream: Operations Quality (OPQ) Role: Senior Manager (SMG) Job Title: Senior Manager, Operations Quality Job Code: SMG-QUA-OPQ Job Level: Level 11 Direct/Indirect Indicator: Indirect Summary Manages and provides direct and indirect supervision to highly-skilled and senior-level professional employees performing diverse roles in more than one function or unit. Provide direction, coordination, education and tools needed to achieve and maintain the site Quality Management System and enable the achievement of quality objectives. Detailed Description Performs tasks such as, but not limited to, the following: Supports generation of performance metrics for products and processes of high complexity, and drives the team to achieve Quality Goals set by management (i.e.: DPQL, Total Quality at Celestica (TQ@C)), following industry standards such as ISO, IPC, AS, TL Leads Quality Improvement Programs (QIP) in support of customer requirements and expectations that are considered large in scale and highly complex. Mentors and trains personnel in the practices of Quality management and Quality improvement (succession development) Resolves customer issues of high difficulty using quality tools: Root Cause Analysis and Corrective Actions that are effective and timely. Provides leadership and support in a variety of areas such as, analysis of nonconforming materials and customer return material authorizations.(RMA's), coordinating ESD compliance, supporting customer and 3rd party audits, and the administration of Quality management (Documentation, Change Control, Corrective & Preventive Actions and Calibration) Supports new customer qualification and New product introduction with supplier assessments, First Article Inspections and oversee generation of product documentation for products / programs of moderate to high risk Knowledge/Skills/Competencies In depth knowledge of quality metrics, ISO standards and processes. Strong knowledge of Lean and Six Sigma Manufacturing processes and controls including: Statistical Process Control (SPC), 5S and Value Stream Mapping (VSM) Excellent knowledge of Quality Management tools including: Failure Mode and Effect Analysis (FMEA) and development of Quality Control Plans Strong Project Management Skills Ability to coordinate a wide variety of resources to meet production quality and quantity metrics. Ability to effectively communicate with a wide variety of internal and external customers. Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high production levels within tight time deadlines and in a ~highly dynamic manufacturing environment. Ability to use some or all of the following PC applications: Google Applications, Word, Excel, and Powerpoint. Excellent knowledge of manufacturing processes Physical Demands The job works in generally good conditions with occasional exposure (10% - 33%) to noise, odours, dust, drafts, chemicals, operating machinery, temperature extremes, hazardous substances, etc. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Sustained visual concentration on numbers, legal documents. Occasional overnight travel is required. Typical Experience 11 to 14 years Typical Education Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Title: MISS: Quality Assurance Manager (Contingency Hire) Belong, Connect, Grow with KBR! The MISS program is a comprehensive initiative aimed at supporting the US Department of State's operations in Iraq. In addition to providing ongoing base operations and Life Support Services, KBR will provide differentiated advisory and consultancy capabilities to the Iraqi Government with a focus on creating an effective program environment to support delivery of strategic economic planning, strategy development, feasibility studies, technical reviews and large-scale project management. Under this contract KBR will provide facility maintenance, procurement, critical supply functions, along with foodservice, base camp operations, renovations, construction, and medical services. Job Summary Under general direction, the Quality Assurance Manager is accountable for the performance and results of a related discipline or sub-group within a function. Manages the delivery of functional objectives by providing leadership and direction to team members. Please note: This position is located in Baghdad, Iraq and is contingent on award. Roles and Responsibilities Provides specialized technical expertise in support of the Quality program, including specialized inspection and testing techniques, quality training, statistical methods, audits, quality tools for problem solving and assessment. Creates inspection reports stating the conditions of a work area to ensure requirements are met. Makes recommendations for corrective action. Applies knowledge of quality systems and tools to validate and verify contractually required standards for project execution. Implements principles of performance evaluation and prediction methods are used to improve product systems safety, reliability, and maintainability. Responsible for maintaining quality standard of products and the procedures and materials that go into work scope. Aligns quality management function with the performance needs of product lines. Participates in the development of functional strategy and may be responsible for global processes and procedures. Basic Qualifications A Bachelor's Degree in Engineering, Construction, Facilities, Contracts or related field. A minimum of 9+ years of Quality Assurance experience. US Citizen US Passport with minimum one plus year validity remaining. Must have valid driver's license and clean driving record. Must be able to pass a pre-employment background check and drug screen. Must currently possess a U.S. Government (USG) issued Secret security clearance and/or a favorable USG Moderate Risk Public Trust (MRPT) certification prior to being hired is required for the position. Must maintain eligibility at the required clearance or certification level for the duration of the task order. Preferred Qualifications Previous international experience and previous work experience in harsh environmental conditions. Experience working withing Government Contracts. Must have effective communication skills (written/verbal) with exceptional problem resolution abilities. Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules. Expert computer skills, specifically Microsoft Project, Word and Excel. Ability to become an active and functioning member of a team. Ability to be innovative and be an agent for change. KBR Benefits KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Senior Director - Quality Test & Engineering (on-site) Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience! Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we're cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili's and more - helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line. Our secret sauce? Our people! Every day, they're cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry. Want a seat at our table? Ziosk is looking for a Senior Director - Quality & Test Engineering to lead the strategy, execution, and continuous improvement of software quality assurance, test automation, and lab environments. This role ensures that products and software delivery meet the highest standards of reliability, performance, and user experience across all stages of development and deployment. This leadership position includes managing and developing a team. The Main Course - Responsibilities Define and execute the overall QA and test automation strategy aligned with product and engineering goals. Lead and mentor a team of QA engineers, automation specialists, and lab technicians. Establish and achieve goals tied to metrics and KPIs to measure quality, test coverage, and defect trends. Oversee test automation frameworks and ensure integration with CI/CD pipelines. Manage lab environments for testing hardware, software, and integrated systems. Collaborate cross-functionally with Product, DevOps, Engineering & Operations to ensure quality is embedded throughout the SDLC. Drive continuous improvement in testing processes, tools, and methodologies. Selecting and managing 3rd party technologies and vendors to deliver test automation and AI advancements. Ensure compliance with industry standards and regulatory requirements where applicable. What You Bring to the Table - Qualifications 10+ years of experience in software quality assurance and test engineering, with 5+ in leadership roles. Strong expertise in test automation tools (e.g., Selenium, Cypress, Playwright) and frameworks. Experience managing lab environments for testing across platforms and devices. Proficiency in CI/CD and Agile tools (e.g., Jenkins, GitLab, Azure DevOps, Jira) and agile methodologies. Excellent leadership and communication skills with a track record of building high-performing teams. Deep understanding of software development lifecycle and QA best practices across web, cloud, and mobile applications. Ability to analyze data and make decisions based on quality metrics and defect trends. Bachelor's or Master's degree in Computer Science, Engineering, or related field. Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute to Plano, TX daily. Applicants must be authorized to work for any employer in the U.S. No agencies or third-party recruiters, please.

Quality Manager Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team! Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive. Position Summary: Based in Arlington, TX, the Quality Manager will perform essential job functions associated with heat treatment under the direction of the General Manager to meet customer specifications, including assisting other employees as needed. The Quality Manager is Responsible for ensuring that products/materials/services supplied/provided to customers meet the contractual requirements established by customers and procedures. This position is also required to ensure that a quality program is implemented and maintained, which will allow a consistent quality standard to be maintained. They have the organizational freedom to identify problems related to quality and correct, initiate action for their correction, or stop any work or activity that violates the established quality standards. Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to, the following. Implement and maintain a documented quality program that meets customer requirements and corporate standards. Direct and supervise the work of the quality department employees. Provide procedures, as required, to support quality department objectives. Provide training to individuals whose work affects quality issues in the requirements of the BMS. Drive and champion quality improvement initiatives across the organization, ensuring cross-functional teams are aligned and accountable for results. Establish, monitor, and act upon key quality performance indicators (KPIs) to ensure sustained process improvements and compliance with internal, customer, and regulatory requirements. Review customer proposals, requests for quotations, and/or purchase orders, including changes, to determine quality requirements and ensure their input into internal planning. Establish/maintain relations with customer representatives in quality-related activities, including source inspection, audits, and process surveys. Interface with other departments to provide assistance, resolve problems, and monitor work affecting quality. Perform activities defined in the BMS responsibility matrix. Monitor and audit responsibilities defined in the responsibility matrix. Ensure conformance to quality program requirements through external/internal audits, corrective action program, and qualify associates through testing and training. Maintain supplier qualification to ensure their ability to perform work meeting quality standards and obtain process approvals. Acts as a member of the management team and performs other duties as dictated by position or required by the General Manager. Practice and promote safety and good housekeeping. Must work in a manner consistent with the EMS. Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism. May have access to compensation information of other employees or applicants in this role, and as such cannot disclose the pay of other employees or applicants to other individuals. May have access to proprietary and third-party information necessary to the business, and as such will perform duties in an ethical and professional manner. Have experience or be willing to learn lean and sustainability principles. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position must satisfy ITAR compliance requirements; therefore, candidates must be U.S. Citizens or Permanent Resident cardholders. Education: Metallurgy or Materials Science degree required. Experience: Requires experience and practical knowledge of commercial heat treatment of industrial, aerospace, and/or automotive alloys, including steel, aluminum, titanium, nickel, brass, copper, etc. Minimum of 3 years department management and 2 years direct supervisory experience. Must demonstrate the ability to read, write, and communicate the English language to interface with management and all levels, both in-house and at the customer's place of business Must be capable of making written recommendations for improving Quality Assurance Systems and Procedures. Must be thoroughly familiar with industrial, commercial, aerospace (AMS, ASTM), automotive specifications, ISO, AS, ABS, QS, and TS quality systems. Must have or be willing to obtain Six Sigma Green Belt. Must possess a thorough understanding and working knowledge of PPAP processes. Must be able to read and interpret blueprints, specifications, and purchase orders. Must be detail oriented and able to meet deadlines. Knowledge and hands-on experience of computer applications, including Microsoft Office and databases, and ERP systems, is required. Experience with Business Analytics tools is preferred. Have experience or be willing to learn lean and sustainability principles. Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to, the following. Must be able to work in a standing position for extended periods of time in an industrial environment. Ability to bend, pull, stoop, and reach to perform functions. Ability to lift up to 35 lbs. May be exposed to heat, fumes, noise, and humidity, etc. Must have the cognitive and mental capacity to perform essential job functions. Must be able to communicate effectively orally and in writing. Visual acuity to read documents, computer screens, files, etc. Ability to hear in person and via phone. The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises. Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.

Forming Our Future together FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America. Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter. Shift: The regular hours for this position are day shift. Job Description: The Senior Manager, Quality will be responsible for building and leading the operational quality & reliability framework at FormFactor's new Farmers Branch manufacturing and fabrication site. This role will establish site-level quality organization, quality systems, drive compliance with global standards, and ensure alignment with customer expectations and corporate objectives. The ideal candidate will bring deep experience in semiconductor manufacturing and customer quality, QMS frameworks, reliability and failure analysis, and a passion for building from the ground up. Key Responsibilities: * Design and implement a comprehensive quality management system tailored to the Farmers Branch site, integrating corporate standards and site-specific needs. * Collaborate with fab, engineering, and facilities teams to embed quality practices into daily operations, including near miss and excursion management, structured problem solving, and MRB processes. * Lead quality engagement with customers, including audits, feedback loops, and roadmap alignment. Leverage insights to shape site-level initiatives and certifications. * Drive readiness and compliance for site quality and other applicable management system standards (e.g., ISO 9001, ISO 46001, ISO 50001, IATF 16949) expectations * Establish KPIs such as FTR (First Time Right), excursion rates, and near-miss tracking. Lead root cause analysis and continuous improvement initiatives. * Build and lead a high-performing quality and reliability team. Provide coaching, development, and performance management aligned with FormFactor's leadership values. * Partner with site leadership, global quality, EHS, Facilities, BU and operations to ensure alignment and execution of strategic goals. * Represent the company in customer quality engagements, audits, and escalations. * Develop and mentor a high-performing quality team, fostering a culture of accountability and continuous improvement. Farmers Branch, TX - On-Site Benefits offered for this role include medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off. Skills: Analytics, APQP, Audit Readiness, Clean Room Environment, Cross-Functional Leadership, Customer Quality, ISO 9001, Leadership Communication, Quality Management Systems (QMS), Semiconductor Manufacturing, Setting Performance Standards, Six Sigma, Statistical Process Control (SPC), Sustainability Performance Management, Working in a Fast-Paced Environment Education & Experience: Minimum of 10 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent work experience | Required Equal Employment Opportunity Statement FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

it's what's inside that counts _______________________________ There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering: * Day 1 Benefits Coverage with low cost Medical, Vision, Dental * Day 1 Paid-time Off and Vacation * 4.5% Company Match 401(k) plan * $500 Annual Company-paid Lifestyle Benefit * Competitive Compensation and Bonuses * Company-paid Life and Disability Insurance * Employee Stock Purchase Plan * Training and Advancement Opportunities Why This Job CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential. What You'll Do * Help develop, implement, and oversee quality systems to ensure products and services meet customer, industry, and regulatory standards * Help Manage and mentor quality personnel * Help Establish and maintain quality control procedures * Oversee and conduct inspections and audits * Analyze quality performance data * Drive continuous improvement initiatives * Collaborate with senior management to shape policies and strategic goals that promote a culture of safety, continuous quality improvement and customer satisfaction What You'll Need * Essential soft skills including strong analytical skills, critical thinking, problem-solving, leadership, and communication abilities * Ability to read drawings/prints (understand layouts & dimensioning) * Good Organizational and Leadership skills * Computer proficiency in Outlook, Excel, Word, etc * Previous experience in quality control or quality assurance, including managing quality projects and implementing quality systems * Previous experience in a Manufacturing Environment, preferably metal fabrication * Knowledge in threads, thread inspections, etc. * Knowledge in metal fabrication (Material Test Reports, Material Certifications, etc.) * Knowledge in welding, welding procedures and processes, inspection, etc. (AWS) * Previous experience with ERP software: SAP S/4HANA, Epicor, Oracle NetSuite, etc. * Previous experience with SalesForce Your Education * A bachelor's degree in a relatable field (e.g., engineering, business, quality management) -OR-5+ years' experience in a leading role related to quality assurance, process improvement, and knowledge of a quality management system like ISO 9001, AISC, etc We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years - and we're just getting started. If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Apply today and start moving your career - and our world - forward. Let's build a better world! CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law. From Fortune Magazine. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Current Employee? Click Here to Apply. Current Employees Apply Click here to apply. Nearest Major Market: Denton Nearest Secondary Market: Dallas

it's what's inside that counts _______________________________ There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering: Day 1 Benefits Coverage with low cost Medical, Vision, Dental Day 1 Paid-time Off and Vacation 4.5% Company Match 401(k) plan $500 Annual Company-paid Lifestyle Benefit Competitive Compensation and Bonuses Company-paid Life and Disability Insurance Employee Stock Purchase Plan Training and Advancement Opportunities Why This Job CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential. What You'll Do Help develop, implement, and oversee quality systems to ensure products and services meet customer, industry, and regulatory standards Help Manage and mentor quality personnel Help Establish and maintain quality control procedures Oversee and conduct inspections and audits Analyze quality performance data Drive continuous improvement initiatives Collaborate with senior management to shape policies and strategic goals that promote a culture of safety, continuous quality improvement and customer satisfaction What You'll Need Essential soft skills including strong analytical skills, critical thinking, problem-solving, leadership, and communication abilities Ability to read drawings/prints (understand layouts & dimensioning) Good Organizational and Leadership skills Computer proficiency in Outlook, Excel, Word, etc Previous experience in quality control or quality assurance, including managing quality projects and implementing quality systems Previous experience in a Manufacturing Environment, preferably metal fabrication Knowledge in threads, thread inspections, etc. Knowledge in metal fabrication (Material Test Reports, Material Certifications, etc.) Knowledge in welding, welding procedures and processes, inspection, etc. (AWS) Previous experience with ERP software: SAP S/4HANA, Epicor, Oracle NetSuite, etc. Previous experience with SalesForce Your Education A bachelor's degree in a relatable field (e.g., engineering, business, quality management) -OR-5+ years' experience in a leading role related to quality assurance, process improvement, and knowledge of a quality management system like ISO 9001, AISC, etc We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years - and we're just getting started. If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Apply today and start moving your career - and our world - forward. Let's build a better world! CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

it's what's inside that counts _______________________________ There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering: * Day 1 Benefits Coverage with low cost Medical, Vision, Dental * Day 1 Paid-time Off and Vacation * 4.5% Company Match 401(k) plan * $500 Annual Company-paid Lifestyle Benefit * Competitive Compensation and Bonuses * Company-paid Life and Disability Insurance * Employee Stock Purchase Plan * Training and Advancement Opportunities Why This Job CMC seeks a Quality Supervisor to oversee quality assurance in our scrap metal recycling operations. Responsibilities include maintaining team and customer relationships, aligning quality goals with corporate standards, and supporting high-quality product delivery. CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential. What You'll Do * Review customer claims and settlements from for accuracy, address issues, and communicate concerns with traders and yard teams. * Partner with traders and yard personnel to address quality-related inquiries and complaints. * Stay up to date and ensure compliance with industry standards, customer specifications, certifications, statutory and regulatory requirements. * Maintain and update the CMC Recycling Quality Management System (QMS). * Communicate with customers to maintain up-to-date shipment and delivery specifications. * Prepare and manage documentation for audits and certifications. What You'll Need * Strong analytical and problem-solving abilities. * Excellent written and verbal communication skills, with the ability to present complicated concepts effectively. * Ability to create detailed reports, manuals, and presentations. * Strong interpersonal skills to collaborate across teams. * Ability to calmly and effectively mediate conflicts in highly stressful situations. * Commitment to safety practices and operational excellence. * Proficiency in Microsoft Office is required. * Experience with SAP is a plus. * Some travel required - initially for training, less than 10% long term Your Education * High School Diploma or GED required * Bachelor's degree preferred We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years - and we're just getting started. If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Apply today and start moving your career - and our world - forward. Let's build a better world! CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law. Current Employee? Click Here to Apply. Current Employees Apply Click here to apply. Nearest Major Market: Irving Nearest Secondary Market: Dallas

Forming Our Future together FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America. Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter. Shift: The regular hours for this position are day shift. Job Description: The Quality Systems Engineer is responsible for leading the development, implementation, and continuous improvement of quality systems that support semiconductor manufacturing operations. This role ensures compliance with industry standards, drives systemic improvements, and supports cross-functional teams in maintaining a robust quality management framework. KEY RESPONSIBILITIES: * Develop, implement, and maintain quality systems in alignment with ISO 9001, IATF 16949, and semiconductor industry standards. * Lead internal audits, gap assessments, and corrective/preventive action (CAPA) processes. * Establish and lead site quality Management reviews with focus on QMS effectiveness improvement. * Manage and support customer and regulatory audits, including preparation, execution, and follow-up on corrective actions. * Manage document control systems, change management workflows, and quality records. * Collaborate with manufacturing, engineering, and supply chain teams to ensure quality system compliance and readiness. * Analyze quality data and metrics to identify trends, risks, and opportunities for improvement. * Drive continuous improvement initiatives related to quality systems, documentation, and compliance. * Provide training and guidance on quality system requirements, use of quality tools, procedures, and best practices. * Lead cross-functional problem-solving efforts using structured methodologies (e.g., 8D, 4C, FMEA, RCA). * Ensure alignment between quality systems and operational processes across the fab. Farmers Branch, TX Benefits offered for this role include medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off. Skills: AS9100, Audit Processes, CAPA System, Cleanroom Operations, Communication, Data Quality Analysis, Document Control Systems, Enterprise Resource Planning (ERP) Systems, IPC Standards, ISO 9001, Lean Methodologies, Manufacturing Execution Systems (MES), Project Management, Quality Management Systems (QMS), Risk Management Tools, Semiconductors Education & Experience: Minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience | Required Equal Employment Opportunity Statement FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.