Network Support Technician jobs at Imagine Communications

Our enterprise-level client is seeking to add an IT Install Technician to the team in Plano, TX. Please see below for full details- Job Notes: -- 3-month contract / extensions possible, but not guaranteed -- Onsite in Plano, TX 75093 -- Drug & Background required. Pay Rate = $23 w2 per hour plus benefits Position Overview: The First Level Analyst will provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands-on working within proactive maintenance activities including daily checks across all systems. The team is responsible for maintaining and developing the contact center systems. Duties/Responsibilities: •Engage with technical and non-technical customers through multiple communication channels including phone, email, chat, and applicable ticketing system. •Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods. •Achieve performance targets established by leadership for applicable Key Performance Indicators •Improve Service Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery that meets company goals and client needs. •Consistently support efforts to improve, simplify, automate, and enhance daily service delivery and client experience •Triage and manage incidents, requests, problems, vendor engagements, preventative maintenance, etc.; making decisions and escalating when required. •Create, update, and follow processes, procedures, and documentation, including technical guides and troubleshooting information. •Log and document all work in applicable ticketing system, maintaining detailed records regarding incident, request and problem management (if necessary). •Prioritize and perform specialized resolutions with escalated and/or high visibility incidents. •Provide "White Glove” service to our customers. •Perform other duties as assigned by management. Education & Experience Required: •Applicants must possess a high school diploma, a General Educational Development (GED) certificate, or an equivalent credential •Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service delivery management tools such as ServiceNow, along with other applications. •Acquire or hold relevant certifications required by company and/or customer. Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let's Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let's make it happen.

Configure and Support all End User Devices which includes OS settings, system drivers, encryption, authentication, VPN and other Access Management software is configured in accordance with Client Policies, Standards, and Guidelines. Perform all imaging of End User Devices using the latest Image version which includes image definition, development, testing and management. Work with patch management team in deployment of patches. Configure and Support conference Devices that reside in conference rooms at Client Locations and provide Support to End Users during team meetings. Configure End User Device data management parameters and/or backup and restore parameters as directed by Client. Support all peripherals connected to End User Devices. Perform manual installation of software, manual modifications to software, or the manual Decommissioning of software on an End User Device. Capability on following tools would be preferred: Windows 10 Pro, with Mcafee, Crowdstrike, Ivanti, CheckPoint VPN and Office 365

This is the journey level in the Enterprise Systems Administrator class series. Incumbents perform the full range of duties assigned to classes in the series including assisting with the analysis and resolution of operating system issues. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Job DutiesAssists in the administration of enterprise systems including servers, storage, and backup systems. Monitors system performance and availability. Installs and configures system software and hardware. Assists in troubleshooting and resolving system issues. Maintains system documentation and procedures. Participates in disaster recovery planning and testing. Education and Experience Required EducationBachelor's degree with major coursework in computer science, math, information systems, or other related field OR, Associate's degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required. Experience 2 years' experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment. Licenses and CertificationsCertification in at least one relevant operating system or associated technology. Knowledge, Skills and AbilitiesPrinciples and practices of system administration. Operating systems such as Microsoft Windows and Linux. Virtualization technologies. Network protocols and services. Additional Skills/Experience Experience with ITSM tools, specifically ServiceNow Strong Communication and customer service skills Ticket Triage & Routing Monitor incoming service desk tickets Categorizing and prioritizing based on urgency and impact Route tickets to the correct team or individual (and bounce back the ones that don't belong) Pattern Spotting Identify recurring issues Escalate systemic problems Help build FAQs or SOPs to reduce repeat tickets User Communication Provide status updates to users on ticket progress Translate technical responses into plain English Set expectations and reduce “ticket ping-pong” Metrics & Reporting Track ticket volumes, response times, and resolution rates Highlight bottlenecks or areas where SLAs are slipping Help leadership understand where the pain points are Process Improvement Suggest tweaks to workflows, escalation paths, or ticket templates Help implement automation or self-service options

Job Title: Systems Support Engineer Duration: Direct Hire Full Time Role 5 years' experience on Realtime or Mission Critical Systems Must have experience in picking up and installing fixes on live customer systems. 5+ years of work experience in development, customizing and delivering Energy Management Systems for Electric Power Utilities leveraging industry practices 5 years of experience with LINUX and Windows Operating Systems SQL, shell scripting, ability to read and interpret logs & debug files Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc. Knowledgeable and Proficient in Electric SCADA, Power DMS, Transmission EMS Implementations 5 years of experience with C, Java & Kubernetes System configuration and Hands on Experience in GitHub and ClearCase Proven track record of problem analysis, identification and resolution Strong troubleshooting & debugging skills

• Configure and Support all End User Devices which includes OS settings, system drivers, encryption, authentication, VPN and other Access Management software is configured in accordance with Client Policies, Standards, and Guidelines. • Perform all imaging of End User Devices using the latest Image version which includes image definition, development, testing and management. • Work with patch management team in deployment of patches. • Configure and Support conference Devices that reside in conference rooms at Client Locations and provide Support to End Users during team meetings. • Configure End User Device data management parameters and/or backup and restore parameters as directed by Client. • Support all peripherals connected to End User Devices. • Perform manual installation of software, manual modifications to software, or the manual Decommissioning of software on an End User Device. • Capability on following tools would be preferred: Windows 10 Pro, with Mcafee, Crowdstrike, Ivanti, CheckPoint VPN and Office 365

The Onsite IT Support Technician provides hands-on, day-to-day technical support for end users in a professional services / healthcare-adjacent environment. This role is designed for a junior-to-mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time. This position serves as the primary onsite presence and works closely with remote support and backend engineering teams. Core Responsibilities (Current Scope) Provide in-person end-user support for workstations, laptops, and peripherals. Troubleshoot and resolve common issues related to: Windows OS Microsoft 365 applications Printers, scanners, and basic peripherals Perform local application installs and removals, including: Line-of-business applications Updates and minor version changes Execute Windows Updates and basic system maintenance tasks. Assist with user onboarding and offboarding, including: New device setup Equipment swaps Access validation Perform basic troubleshooting of: Network connectivity Wi-Fi issues Login and profile problems Coordinate with remote support and escalate issues appropriately. Document work performed and follow standard support procedures. Growth & Learning Expectations This role is expected to grow over time. As experience increases, responsibilities may expand to include: Exposure to Intune-enrolled devices Basic understanding of identity-related issues Participation in larger deployments or refresh projects Handling more complex tickets before escalation Learning is expected; perfection is not. Required Skills & Experience: 1-3 years of experience in an IT support or help desk role. Comfortable working with Windows desktops and laptops. Experience installing applications locally and performing basic system maintenance. Basic understanding of: User accounts Permissions Networking fundamentals Strong customer service and communication skills. Ability to work independently while knowing when to escalate. Preferred (Nice-to-Have): Prior onsite or desk-side support experience. Familiarity with Microsoft 365 admin portals (basic level). Exposure to Intune or device management tools (not required).

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Fremont, CA. Please see below for full details- Job Notes: -- 6+ month contract / extensions possible but are not guaranteed. -- Onsite in Freemont, CA 94538 -- Drug & Background required Pay Rate = $32 W2 per hour plus benefits Specifics from the client: Interact with users to understand and document all IT issues. Install and maintain computer systems and peripherals in accordance with established standards and guidelines. Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members. Assist with the planning and implementation of IT projects across multiple sites. Provide first-level IT support for business users Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions. Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software. Open service requests and manage warranty repairs with hardware vendors. Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery. Key Responsibilities: Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities Reimage and deploy PCs as part of refresh or break/fix processes Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals Support users with Office 365 applications and Windows OS issues Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools Collaborate remotely with team members across other locations to resolve complex issues Perform basic hands-and-feet network support: check switch power status, create console sessions as directed Ensure timely and professional communication with end users and team leads Technical Environment & Minimum Requirements: Strong experience supporting Windows desktop environments Proven hands-on experience with Office 365 at the deskside level Basic knowledge of device imaging, reimaging, and PC deployment best practices Excellent problem-solving and customer service skills Nice to Have: Experience using ServiceNow or similar ticketing systems Familiarity with Windows Autopilot deployments Hands-and-feet network support (switch checks, console sessions) Certifications: Certifications such as A+, MCP, or ITIL are a plus but not required Why Work with Merge IT? We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let's Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let's make it happen.

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer . We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and laptops.

Job Title: Network Architect Duration: 12+ months contract Roles/Responsibilities: Architect and implement hybrid and multi-cloud connectivity patterns to integrate existing on-prem data center networks with AWS services. Design secure, high-performance network architectures that meet compliance, governance, and business continuity requirements. Collaborate with cloud, security, and infrastructure teams to enable seamless migrations and optimize network operations. Establish network governance standards and best practices to support long-term growth and evolving enterprise needs. Ensure routing, segmentation, and security policies are aligned with enterprise architecture principles. Drive high availability and disaster recovery strategies for mission-critical workloads. Mandatory Skills: Extensive experience in network architecture across AWS and on-premises environments. -8 years Strong knowledge of routing protocols (BGP, OSPF), network segmentation, and firewall technologies. -8 years Hands-on experience with hybrid connectivity solutions (VPN, Direct Connect, Transit Gateway). -8 years Expertise in network security principles, including encryption, identity, and compliance frameworks. -8 years Proficiency in high availability design, load balancing, and failover strategies. -8 years Familiarity with network automation tools (Terraform, Ansible) and CI/CD integration for infrastructure. -8 years Desirable Skills: Experience with multi-cloud networking (Azure, GCP) and cloud-native networking services. -8 years Knowledge of Zero Trust architecture and advanced security models. -8 years Exposure to SD-WAN technologies and network observability tools (NetFlow, CloudWatch, Prometheus). -8 years Understanding of cost optimization strategies for cloud networking. -8 years Certifications such as AWS Advanced Networking Specialty, Cisco CCNP/CCIE, or Azure Network Engineer Associate. -8 years

Responsibilities Sentinel is seeking a Level 2 Help Desk Support Specialist to provide technical support and exceptional customer service to our client located in Chicago. You will be responsible for supporting IT infrastructure such as systems and network, as well as, the Meditech system. This role requires onsite presence in Chicago, IL, and is available as either a contract-to-hire or direct hire opportunity. Qualifications Key Responsibilities: Interpret, analyze, troubleshoot, and resolve technical issues across software, hardware, and client-specific applications. Deliver high-quality customer service and support with minimal supervision. Accurately document issues and resolutions using ticketing software. Support Microsoft Active Directory and Windows 7/10 environments. Provide assistance with Microsoft Suite (Word, Excel, PowerPoint, Access, Outlook). Maintain and update anti-virus software and Windows systems. Install and maintain VoIP systems. Utilize RMM tools and Veeam Backup for system monitoring and data protection. Requirements: 5+ years in a similar technical support role. Experience with Cisco Meraki, Microsoft Windows Server, M365 apps, Azure, and VMware. Experience supporting Meditech in an active healthcare facility Proficiency in PowerShell scripting, Active Directory/Entra, DNS, and DHCP. LAN/WAN and telecommunications experience. Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $70,000-$80,000/annually What you get: We offer weekly competitive pay, medical, dental, vision, 401K and more. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. **************************************** JFNDNP

Field Technician Salary: $18.50$24.50 No Experience Required Sign-On Bonus: $250 Join Our Team! Ready to build a career with meaningful growth, strong support, and great pay? Do you have the desire to work hard and build a stable career at an Employee-Owned company? Tired of not being able to pay your bills on time and differentiate yourselves from team members that dont perform like you do? If so, now is the time to join the Satellites Unlimited (SUI) family as a Field Technician! This entry-level satellite TV and broadband installer role is ideal for individuals with mechanical aptitude and good communication & customer service skills. * Quick Apply: Takes less than 10 minutes on our website * Watch what its like to be part of the team:

The Helpdesk Tier 1: Onboarding / Offboarding Specialist is the primary point of contact for all new employee onboarding and offboarding requests, ensuring a smooth and professional experience for employees from day one. This role also handles Tier 1 technical support tickets, providing courteous and efficient assistance to end-users. As the first impression of IT support, the ideal candidate must be personable, proactive, and customer focused. Onboarding & Offboarding (Primary Focus): Manage all onboarding and offboarding tickets in the IT service management system. Coordinate account creation, hardware provisioning, and software access for new hires. Ensure timely deactivation of accounts and retrieval of equipment during offboarding. Communicate clearly with hiring managers and employees to gather necessary details (e.g., hardware needs, shipping addresses, access requirements). Follow established workflows and checklists to maintain compliance and security standards. Setting up hardware for new hire prior to their start date. Fresh starting windows computers via the Intune Portal. Perform new hire orientation on their first day; aiding them in setting up IT hardware, software and other tools and resources as needed. Tier 1 Helpdesk Support: Act as the first line of support for incoming IT requests via phone, email, and ticketing system. Troubleshoot and resolve basic technical issues (password resets, account unlocks, hardware setup, and software installation). Document all interactions and resolutions accurately in the ticketing system. Escalate complex issues to Tier 2 or Tier 3 teams when necessary. Maintain SLA compliance for response and resolution times. And other duties as assigned Required Skills & Qualifications Technical Skills: Basic understanding of Windows/Mac OS, Microsoft 365, Active Directory, and other common enterprise applications. Familiarity with ITSM tools (e.g., FreshService, ServiceNow, Jira Service Management). Soft Skills: Exceptional communication and interpersonal skills; the ability to create a positive experience for employees. Strong organizational skills and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Positive attitude and patience when assisting non-technical users. Commitment to delivering excellent customer service. Willingness to learn and adapt to new technologies and processes. Education & Experience: High school diploma or equivalent 1+ years Previous experience in IT support or customer service is a plus, can substitute education and technical certifications (CompTIA A+, ITIL Foundation) preferred. Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act. Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

The Helpdesk Tier 1: Onboarding / Offboarding Specialist is the primary point of contact for all new employee onboarding and offboarding requests, ensuring a smooth and professional experience for employees from day one. This role also handles Tier 1 technical support tickets, providing courteous and efficient assistance to end-users. As the first impression of IT support, the ideal candidate must be personable, proactive, and customer focused. Onboarding & Offboarding (Primary Focus): * Manage all onboarding and offboarding tickets in the IT service management system. * Coordinate account creation, hardware provisioning, and software access for new hires. * Ensure timely deactivation of accounts and retrieval of equipment during offboarding. * Communicate clearly with hiring managers and employees to gather necessary details (e.g., hardware needs, shipping addresses, access requirements). * Follow established workflows and checklists to maintain compliance and security standards. * Setting up hardware for new hire prior to their start date. * Fresh starting windows computers via the Intune Portal. * Perform new hire orientation on their first day; aiding them in setting up IT hardware, software and other tools and resources as needed. Tier 1 Helpdesk Support: * Act as the first line of support for incoming IT requests via phone, email, and ticketing system. * Troubleshoot and resolve basic technical issues (password resets, account unlocks, hardware setup, and software installation). * Document all interactions and resolutions accurately in the ticketing system. * Escalate complex issues to Tier 2 or Tier 3 teams when necessary. * Maintain SLA compliance for response and resolution times. * And other duties as assigned Required Skills & Qualifications Technical Skills: * Basic understanding of Windows/Mac OS, Microsoft 365, Active Directory, and other common enterprise applications. * Familiarity with ITSM tools (e.g., FreshService, ServiceNow, Jira Service Management). Soft Skills: * Exceptional communication and interpersonal skills; the ability to create a positive experience for employees. * Strong organizational skills and attention to detail. * Ability to multitask and prioritize tasks in a fast-paced environment. * Positive attitude and patience when assisting non-technical users. * Commitment to delivering excellent customer service. * Willingness to learn and adapt to new technologies and processes. Education & Experience: * High school diploma or equivalent * 1+ years Previous experience in IT support or customer service is a plus, can substitute education and technical certifications (CompTIA A+, ITIL Foundation) preferred. Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act. Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Job Title: Desktop Support Technician (Lvl 2) Start Date Is: ASAP Duration: 6-month contract Compensation Range: $34-$40/hr on W2 Job Description: We are seeking a skilled IT Desktop Support Technician to join our client's Level-2 support team. The ideal candidate will have experience in both MAC and PC environments, supporting applications such as Office365, Adobe Creative Cloud, SCCM, JAMF, and more. This role will involve providing timely hardware/software support, managing asset inventories, and supporting AI integrations. You'll work with a dynamic team to deliver excellent IT support while meeting SLAs and project targets. Day-to-Day Responsibilities: Provide customer-focused IT support for both MAC and PC users, addressing hardware, software, and connectivity issues. Troubleshoot and resolve issues related to Office365 applications (Outlook, Word, Excel, Teams, etc.) and Adobe Creative Cloud applications. Support the deployment and management of software using SCCM and JAMF. Manage and maintain hardware and software inventory using ITAM tools and ensure accuracy. Provide support for AI tools and integrations within office products. Assist with mobile device configuration and troubleshooting (Android/iPhone). Ensure timely resolution of service requests and incidents, meeting SLA targets. Document technical procedures, troubleshooting steps, and system configurations. Collaborate with other IT teams to ensure effective issue resolution and support. Lead IT projects and initiatives as directed by management. Must-Haves: 5 years of IT experience, preferably in desktop support. Strong experience supporting both MAC and PC environments. Expertise in Office365, including applications such as Outlook, Word, Excel, and Teams. Experience with Adobe Creative Cloud applications. Familiarity with SCCM, JAMF, and software deployment processes. Inventory management experience using ITAM tools (e.g., PowerBI, JAMF, SCCM). Proven ability to troubleshoot hardware, software, and network issues. Experience supporting AI integrations in office tools. Strong analytical and problem-solving skills. Excellent communication skills and the ability to work with diverse teams and stakeholders. Nice-to-Haves: Bachelor's degree in a technical discipline or equivalent experience. Experience with Azure AD and On-Prem AD administration. Knowledge of anti-virus and malware protection solutions. Familiarity with email client configuration (e.g., Microsoft Outlook). Ability to configure and deploy mobile devices. Experience working in a large, complex organization. Leadership or project management experience. Willingness to travel when necessary.

Responsibilities As a Computer Technician you will provide site support and assist with lifecycle management of computers, imaging peripherals and mobile devices. You will work directly with end users to help troubleshoot their devices and escalating issues as needed. This is a 6 -12 month contract opportunity reporting onsite in Vernon Hills, IL. Qualifications Prior experience supporting the maintenance of hardware and software strongly preferred Reimaging experience preferred Documentation and inventory experience preferred Strong customer service skills required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $20.00-$22.00 an hour What you get: We offer weekly competitive pay, medical, dental, vision, 401K and more. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. **************************************** JFNDNP

We are seeking a System and Network Administrator to support the Information Management Department. This role is responsible for maintaining, troubleshooting, and optimizing IT infrastructure, including servers, networks, SharePoint Online, and security compliance. The ideal candidate will ensure high availability, scalability, and security of all IT systems, providing continuous operational support to Camp Pendleton. Key Responsibilities System Administration Perform installation, configuration, maintenance, and troubleshooting of physical and virtual servers. Schedule and apply operating system patches, updates, and security configurations. Monitor and maintain server health, performance, and resource utilization. Develop and implement automation tools and scripting for system optimization. Conduct daily system health checks and trend performance metrics. Maintain compliance with DoD and NHCP security standards, including audits and log reviews. Support system backup and disaster recovery strategies to ensure business continuity. Network Administration Administer and support network infrastructure, ensuring high availability and security. Monitor network performance and respond to alerts, identifying issues and resolving them efficiently. Troubleshoot connectivity issues, firewall configurations, and security vulnerabilities. Implement network redundancy and disaster recovery protocols. Maintain and document network diagrams, configurations, and access permissions. SharePoint Online Administration Provide technical and administrative support for SharePoint Online environment. Perform daily maintenance, troubleshooting, and performance monitoring. Manage user permissions, security policies, and compliance configurations. Develop and maintain document libraries, lists, workflows, and site collections. Support Intranet functionality, ensuring high availability and usability. Conduct backup and recovery operations for SharePoint Online data. Cybersecurity & Compliance Ensure IT systems meet DoD cybersecurity requirements, including IA Technical Level II compliance. Implement security policies, audits, and monitoring for system vulnerabilities. Conduct regular risk assessments and security patching of IT infrastructure. Enforce role\-based access control and compliance with IT security policies. Participate in security incident response and remediation efforts. User Support & Documentation Provide Level 2 and Level 3 support for IT systems, addressing issues efficiently. Document all technical procedures, configurations, troubleshooting steps, and resolutions. Develop user guides and provide training sessions for internal staff on system usage and best practices. Requirements Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Experience: Minimum 5 years of experience in system administration, network management, and cybersecurity in a healthcare or government environment. Certifications: Required: COMPTIA Security+ (Sec+) Preferred: Server+, MCSA, or equivalent DoD 8570.01\-M IA certifications Technical Skills: Microsoft Server (2012\/2016\/2019) administration Active Directory, Group Policy, and SCCM Virtualization (VMware, Hyper\-V) SQL Server database administration SharePoint Online administration and workflow development PowerShell and other automation scripting languages Networking protocols, firewalls, VPN, and security best practices ITSM tools (ServiceNow, Remedy) Other Requirements: Strong problem\-solving skills and ability to work in a fast\-paced environment. Excellent communication and documentation abilities. Must pass a government background check and obtain required security clearances. Work Environment Office setting within the Information Management Department. Standard working hours, Monday through Friday, with occasional on\-call responsibilities. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"661370671","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Government\/Military"},{"field Label":"Work Experience","uitype":2,"value":"Windows, RedHat Linux, RHEL, PowerShell, Active Directory, DNS"},{"field Label":"City","uitype":1,"value":"Camp Pendleton"},{"field Label":"State\/Province","uitype":1,"value":"California"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"92055"}],"header Name":"System and Network Administrator","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00193003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********05369001","FontSize":"12","google IndexUrl":"https:\/\/frontierstrategiestx.zohorecruit.com\/recruit\/ViewJob.na?digest=QP6NhJVoy4FColh95SSKHjweCRD@WpySLF1g6f2Lex0\-&embedsource=Google","location":"Camp Pendleton","embedsource":"CareerSite","logo Id":"5a0s154912c60e27b46b9af17fbd54953e424"}

About Us Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we're humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic. You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we've raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We're also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand. About the Role As a founding member of our technical support organization, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success team, and our customers' developers. Your primary responsibilities will include communicating with developers, debugging issues, developing and improving our internal tools. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback and influencing our product roadmap. What You'll Do Provide technical guidance to customers' developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Impact You'll Have Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome. Qualifications 3+ years of work experience in a highly technical support organization or in engineering Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Familiarity programming in one of Typescript, Python or Ruby Strong written and verbal communication skills A mindset of customer empathy and ability to solve challenging problems Bonus points You have worked on modern enterprise software which is business critical Familiarity with at least one ticketing system, such as Zendesk, Front, or other systems Benefits for Full-time employees: Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership Paid parental leave FSA (Flexible spending account) Retirement planning - Traditional and ROTH 401(k) Flexible time off Employee assistance program (mental health benefits) Culture where personal growth is highly valued We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Responsibilities Sentinel is seeking an experienced Network Support Engineer to support a key account based in Plano, Texas. In this role you will be supporting an enterprise level network consisting of Cisco and Aruba Routers and Switches, SAN switches and Big IP F5 load balancers. This role is customer facing so you will be representing Sentinel Technologies and its services daily with client stakeholders. This position can be remote but the candidate must provide occasional onsite support in Dallas, TX. Qualifications CCNA certification or equivalent work experience is required Excellent communication skills both verbal and written is required Ability to provide onsite support at the Plano, Texas location in the event of emergency or special project is required Must have the ability to provide support after hours as needed either onsite or remotely. Must perform monitoring, troubleshooting and analyzing of the network infrastructure. Ability to thoroughly support a Cisco and Aruba networking environment Experience with load balancing Must assist with gathering data and creating reports as needed The candidate must meet and uphold CJIS requirements Position requires a bachelor's degree in computer science or equivalent work experience. A valid driver's license and proof of vehicle insurance will be required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $70,000.00/Yr - $95,000.00/Yr What you get: We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. ****************************************

Who WE are: Our mission is to be Chicagoland's premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We're not just a casino-we're a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success. Who WE are looking for: An Information Systems Administrator is an IT professional who supports an organization's IT department. They work closely with their IT leadership team to support, install, administer, and optimize applications, systems, hardware, software, and services, including application and file servers, Active Directory, DNS/DHCP, printing, and information security, including SSO. Their role is to ensure the smooth and secure operation of an organization's technological systems. This role reports directly to the IT Systems Engineer. Assist with incidents and request resolution in collaboration with the IT team per APC IT policies and procedures to ensure all incidents and requests are resolved to service-level agreements. The successful candidate will be responsible for supporting efficiencies in IT systems and security to support APC end-users while delivering world-class service. The appropriate candidate should This position will require off-hours work during scheduled maintenance windows or resolution of service disruption, as well as weekend coverage. Job titles similar to this role include: IT Administrator Network Administration IT Specialist What is expected of YOU: As the overseer of daily operations at the IT service desk, your responsibilities encompass a range of critical tasks. These include managing incident resolution, service requests, and providing user support. You'll be tasked with vigilantly monitoring key performance indicators (KPIs) to evaluate service desk performance, identifying areas ripe for enhancement. It will also be incumbent upon you to ensure adherence to service desk policies, procedures, and best practices, thereby optimizing service delivery efficiency. Prioritization and delegation of tasks will be pivotal in maintaining a swift resolution of incidents and service requests. You'll also be expected to adeptly troubleshoot and meticulously document complex technical issues and customer complaints, addressing them promptly and satisfactorily. Collaboration with service providers to guarantee service quality and compliance with service level agreements (SLAs) will be essential. Furthermore, your role entails the provision of regular reports and updates to IT management, offering insights on service performance, ongoing issues, and strategic initiatives. Experience YOU will need: Bachelor's degree in Computer Science or Management Information Systems (MIS) required Alternatively, 1-3 years of relevant experience acceptable 1-3 years of hands-on experience in network and PC troubleshooting and resolution Solid understanding of TCP/IP and networking concepts Ability to manage existing infrastructure to ensure uninterrupted 24/7/365 operation Capability to engineer server, storage, and other shared infrastructure services Proficiency in troubleshooting, investigating, and researching hardware, software, and network operating systems Monitor and maintain various systems, including servers, desktops, laptops, mobile devices, Wi-Fi networks, and corporate telephony Take corrective actions as necessary Demonstrate experience in monitoring key performance indicators (KPIs) to evaluate service desk performance and identify opportunities for improvement Ability to align infrastructure services with mission-critical technology services under IT management Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift 25+ pounds at a time. Certificates, Licenses, Registrations: Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations. Benefits/Perks: Medical, Dental, Vision Matches 50% of your contribution, up to 4% of eligible contribution Educational Tuition Reimbursement Paid Time Off Ventra Program, EAP programs, etc. Salary Range: 50,000 to 82,500 Company Statement on EOAA: American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.