Automatically apply for jobs with Zippia

Upload your resume to get started.

Implementation consultant skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Marta Diaz,

Michael Munger

Implementation consultant example skills

Below we've compiled a list of the most critical implementation consultant skills. We ranked the top skills for implementation consultants based on the percentage of resumes they appeared on. For example, 11.4% of implementation consultant resumes contained technical support as a skill. Continue reading to find out what skills an implementation consultant needs to be successful in the workplace.

15 implementation consultant skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how implementation consultants use technical support:

Supported payroll input and transmission and provides technical support and on-the-job training to less experienced staff regarding product installation and operation.
Managed and implemented physician practices on medical management software Provided customer support to implemented clients Performed data conversions and technical support

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how implementation consultants use customer service:

Provided extraordinary customer service and directly responsible for timely processing, efficiency and accuracy of all clients first payroll processing.
Delivered exceptional customer service consistently achieving 100% satisfaction from internal teams and client satisfaction surveys.

3. Erp Implementation

Here's how implementation consultants use erp implementation:

Analyzed client needs and gathered business requirements to create solutions for large scale ERP implementations using Microsoft Dynamics NAV.
Provided ERP implementation services for MUNIS financial software.

4. Implementation Process

An implementation process is a procedure by which a team turns a plan or strategy into action. A straightforward implementation process is the teams' roadmap to achieving its strategic goals and objectives. It's essential to have an established, well-defined, and practical implementation process.

Here's how implementation consultants use implementation process:

Streamlined the implementation process by developing process improvements which included the creation of a comprehensive on-boarding process for initial client engagement.
Conduct analysis meetings to determine client requirements, guiding them through the implementation process and making recommendations.

5. Client Facing

Here's how implementation consultants use client facing:

Managed successful client facing HCM Talent Management implementations for Fortune 500 global companies with multiple country and language translation requirements.
Participate in applicable transition and client facing meetings when necessary.

6. Project Management

Here's how implementation consultants use project management:

Demonstrated Skills Account Management Delivery Management Requirements Management Risk Management Solution Architecture and Implementation Technical Project Management
Organized and managed client implementations in conjunction with Senior Project Management including assisting with the development of client implementation project plans.

Choose from 10+ customizable implementation consultant resume templates

Build a professional implementation consultant resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your implementation consultant resume.

7. Custom Reports

A custom report is a feature to create report templates or just reports using any of the given criteria or a combination of the criteria available in the data.

Here's how implementation consultants use custom reports:

Developed several custom reports ranging from basic to complex in difficulty using Crystal Reporting.
Created custom reports for software Maintain software integrity after implementation

8. Enterprise Resource Planning

Here's how implementation consultants use enterprise resource planning:

Implemented multiple Enterprise Resource Planning (ERP) projects on-site or remotely in the United States, and Latin America.
Developed financial reporting requirements during the design phase of the Army's Enterprise Resource Planning system.

9. Business Processes

Here's how implementation consultants use business processes:

Analyzed business process needs and requirements, assisted with analysis/re-engineering of business processes, system design and supported the PPDS optimizer.
Implemented Cash Management business processes and Treasury Management System configuration necessary to meet client requirements.

10. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how implementation consultants use hr:

Analyzed complex national account client requirements for payroll, benefits and HR policies and procedures and related financial accounting information.
Collected user software knowledge, noted training effectiveness for development and produced user acceptance document for HR.

11. User Training

Here's how implementation consultants use user training:

Implemented AP/PO PeopleSoft financial modules at various client organizations, produced user documentation and delivered end user training.
Provide implementation support services, includes installation, configuration, end-user training, and troubleshooting.

12. XML

XML is a medium for storing and transporting data that is independent of software and hardware. XML stands for eXtensible Markup Language. XML, like HTML, is a markup language that was created to store and transport data. It was created with the intention of being self-descriptive. There are no predefined tags in the XML language. Another feature is that XML is extensible.

Here's how implementation consultants use xml:

Guided clients' quality control teams in developing risk-based test strategies and development of XML data files used in testing.
Consult clients on how to interface with GOLD software suite via XML messaging and GOLD Oracle interface staging tables.

13. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how implementation consultants use java:

Develop and implement Web-enable Document Management System for B&W using Windchill and Java Technology.
Worked as a developer, producing Java and XML/XSL code to render the web pages.

14. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how implementation consultants use healthcare:

Implemented Treasury Products for sensitive HealthCare Institutions and Government clients.
Designed and facilitated classroom training for Case Managers, Health Coordinators, and Utilization Management Nurses on Aerial healthcare documentation system.

15. Excellent Interpersonal

Here's how implementation consultants use excellent interpersonal:

Demonstrated excellent interpersonal skills and comfortable interacting with management at all levels.
Used excellent interpersonal skills to work effectively with team members, customers, and all levels of management.

5 Implementation Consultant resume examples

Build a professional implementation consultant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your implementation consultant resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Implementation Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on implementation consultant resumes?

Marta Diaz

Assistant Professor, Lake Superior State University

-The skills that will stand out on a resume are the ones that meet the needs of the employer as described in the position description. Adaptability/flexibility are valuable during this time of uncertainty created by the pandemic.
-Digital literacy skills in remote work and learning and business software application skills are essential for business students. Graduates are learning these skills in college, bringing these skills to the employer rather than developing these skills on the job.
-Many businesses are also training online, so students can have an advantage because they have learned how to learn online.

What soft skills should all implementation consultants possess?

Michael Munger

Director of Undergraduate Studies, Director, PPE Program, Duke University

Working in groups. And that's hard to teach. The best teacher is experience. Often, students learn the most when their group fails or the other members don't pull their weight. The ability to work in unstructured environments and still achieve group success is a big part of many jobs. And Political Science teaches that.

What hard/technical skills are most important for implementation consultants?

Michael Munger

Director of Undergraduate Studies, Director, PPE Program, Duke University

Political Science students should take at least one Computer Science class, be able to run a spreadsheet with skill, and be able to write crisp prose that gets to the point.

What implementation consultant skills would you recommend for someone trying to advance their career?

Dr. Brian Simmons

Associate Provost, Columbia International University

I would not think so much in terms of "skills to enhance" but rather experiences that will add depth of insight and understanding. Candidates with a variety of practical experiences, coupled with rigorous academic training, are set apart from others.

What type of skills will young implementation consultants need?

David Smith

Consultant, Coach and Speaker, David J. Smith Consulting

Of course, the need for tech-based skills will continue. But moreover, in the next couple of years, there will be increased demands for careers where personal and humanistic approaches are needed. These are wide-ranging: from home health aids to life coaches. For that reason, the ability to show empathy, apply good listening abilities, and understand and respond to a client's personal challenges will be critical. As society continues to diversify along ethnic, cultural, political, and economic lines, there will be an urgent need for professionals who can seek to connect with clients and help them build bridges, at times, with those who are different.

What technical skills for an implementation consultant stand out to employers?

Dr. Miguel Olivas-Luján Ph.D.

Professor, Clarion University of Pennsylvania

Of course, there is variation across industries, but the long lockdown months have highlighted the need for skills that make telecommuting and work from home more efficient and effective. The ability to use not just technologies but also work habits that allow collaboration mediated by information and communication tools has only become more valuable. With this, I mean that it is important to use Zoom, Teams, Skype, and similar technologies, but even more than that, scheduling, collaboration, creative, professional-grade, and timely delivery (in the absence of face-to-face interaction) is vital. If a higher proportion of work-from-home becomes predominant (as many commentators expect), these skills are likely to differentiate high-performers from their counterparts.

Do you want to know more?

List of implementation consultant skills to add to your resume

The most important skills for an implementation consultant resume and required skills for an implementation consultant to have include:

Technical Support
Customer Service
Erp Implementation
Implementation Process
Client Facing
Project Management
Custom Reports
Enterprise Resource Planning
Business Processes
HR
User Training
XML
Java
Healthcare
Excellent Interpersonal
Troubleshoot

Software Implementation
Working Independently
SQL Server
Payroll
Management System
QA
Process Improvement
Training Sessions
Windows
Customer Satisfaction
Post Implementation
Saas
Shared Services
Strong Analytical
System Configuration
Training Materials

ERP
Client Satisfaction
Project Scope
Software Solutions
Workflow Analysis
Technical Troubleshooting
Excellent Time Management
Go-Live Support
CRM
ADP
PeopleSoft
Lean Six Sigma
Technical Issues
Client Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse business and financial jobs