What does an implementation consultant do?
An implementation consultant is an individual who travels to various job sites to help clients with the installation of different software and hardware solutions. Implementation consultants must be knowledgeable of the software application so that they can conduct training sessions for internal and external customers. They develop system teaching aids such as training handbooks, demonstration models, and multimedia visual aids. Implementation consultants must also obtain technical certification, particularly on the specific software and hardware they install.
Implementation consultant responsibilities
Here are examples of responsibilities from real implementation consultant resumes:
- Facilitate teams, working directly with healthcare materials managers and executives to achieve non-salary expense reduction.
- Utilize extensive payroll and human resource knowledge to coordinate and manage multiple complex implementation projects simultaneously.
- Leverage industry experience, negotiation skills and communication competency to engage stakeholders to accomplish a trading system upgrade and database conversion.
- Design and written custom reports and product reports using SQL and iReport report designer.
- Create and deliver virtual training programs to be deliver via webinar using WebEx technology.
- Prioritize user feedback and issues after UAT.
- Write SQL queries for troubleshooting and reporting purposes.
- Contribute in product sales calls, representing SME recommendations.
- Direct assessment of underlining windows server its health and performance.
- Contribute to all aspects of the implementation as well as technical design & UAT
- Provide resolution support to clients using software, while complying under HIPAA regulations.
- Develop custom integration for client software in C++ or Java as needed by client.
- Work with business to generate predictive planning reports on the top of hyperion planning.
- Analyze, test, and deploy E.D.M., softm, and Invision and windows updates through S.C.C.M.
- Lead team of QA testers during UAT testing by assigning test scripts to them and documenting test results.
Implementation consultant skills and personality traits
We calculated that 11% of Implementation Consultants are proficient in Technical Support, Customer Service, and Erp Implementation. They’re also known for soft skills such as Creativity, Interpersonal skills, and Time-management skills.
We break down the percentage of Implementation Consultants that have these skills listed on their resume here:
- Technical Support, 11%
Supported payroll input and transmission and provides technical support and on-the-job training to less experienced staff regarding product installation and operation.
- Customer Service, 5%
Provided extraordinary customer service and directly responsible for timely processing, efficiency and accuracy of all clients first payroll processing.
- Erp Implementation, 4%
Analyzed client needs and gathered business requirements to create solutions for large scale ERP implementations using Microsoft Dynamics NAV.
- Implementation Process, 4%
Streamlined the implementation process by developing process improvements which included the creation of a comprehensive on-boarding process for initial client engagement.
- Client Facing, 4%
Managed successful client facing HCM Talent Management implementations for Fortune 500 global companies with multiple country and language translation requirements.
- Project Management, 4%
Demonstrated Skills Account Management Delivery Management Requirements Management Risk Management Solution Architecture and Implementation Technical Project Management
Most implementation consultants use their skills in "technical support," "customer service," and "erp implementation" to do their jobs. You can find more detail on essential implementation consultant responsibilities here:
Interpersonal skills. Another soft skill that's essential for fulfilling implementation consultant duties is interpersonal skills. The role rewards competence in this skill because "management analysts work with managers and other employees of the organizations for which they provide consulting services." According to an implementation consultant resume, here's how implementation consultants can utilize interpersonal skills in their job responsibilities: "demonstrated professional interpersonal skills when interacting with end users to provide a more delicate transition from paper to ehr. "
Time-management skills. This is an important skill for implementation consultants to perform their duties. For an example of how implementation consultant responsibilities depend on this skill, consider that "management analysts often work under tight deadlines and must use their time efficiently to complete projects on schedule." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an implementation consultant: "conducted all business process reviews and user training to support an on time and under budget implementation. ".
Analytical skills. For certain implementation consultant responsibilities to be completed, the job requires competence in "analytical skills." The day-to-day duties of an implementation consultant rely on this skill, as "management analysts must be able to interpret information and use their findings to make proposals." For example, this snippet was taken directly from a resume about how this skill applies to what implementation consultants do: "perform workflow analysis of current processes and new/existing technologies to ensure that clinical processes are accurately reflected and supported. "
Communication skills. A commonly-found skill in implementation consultant job descriptions, "communication skills" is essential to what implementation consultants do. Implementation consultant responsibilities rely on this skill because "management analysts must be able to convey information clearly in both writing and speaking." You can also see how implementation consultant duties rely on communication skills in this resume example: "assisted with conceptualization and development of a communications plan to transition 2400 employees to new payroll and project accounting system. "
Problem-solving skills. Another skill commonly found on implementation consultant job descriptions is "problem-solving skills." It can come up quite often in implementation consultant duties, since "management analysts must be able to think creatively to solve clients’ problems." Here's an example from a resume of how this skill fits into day-to-day implementation consultant responsibilities: "provided clinical workflow analysis and consulting based on omnicell solution. "
The three companies that hire the most implementation consultants are:
- Oracle1,118 implementation consultants jobs
- Wolters Kluwer206 implementation consultants jobs
- Tyler Technologies126 implementation consultants jobs
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Compare different implementation consultants
Implementation consultant vs. Business analyst-consultant
A business analyst-consultant is responsible for overseeing the project management and ensuring that the operations meet the agreed-upon project deliverables. Business analyst-consultants closely coordinate with the clients for their specifications and requirements, monitoring the resources and processes for the project completion, and aligning those to the clients' budget goals. A business analyst-consultant helps the development team on strategizing techniques for brand promotions with minimal costs with maximum quality and productivity. They should have excellent communication and organizational skills, especially on identifying business opportunities to drive revenues and increase profitability.
There are some key differences in the responsibilities of each position. For example, implementation consultant responsibilities require skills like "technical support," "customer service," "erp implementation," and "implementation process." Meanwhile a typical business analyst-consultant has skills in areas such as "business process," "data analysis," "business analysts," and "business analysis." This difference in skills reveals the differences in what each career does.
Business analyst-consultants earn the highest salaries when working in the finance industry, with an average yearly salary of $105,940. On the other hand, implementation consultants are paid more in the pharmaceutical industry with an average salary of $90,837.business analyst-consultants tend to reach higher levels of education than implementation consultants. In fact, business analyst-consultants are 6.6% more likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.Implementation consultant vs. Business consultant
A business consultant is an individual who works directly with business owners on developing a business plan and identifying their marketing needs. Business consultants offer business owners a wide range of services, such as supplementing existing staff, provide expertise in a specific market, and influencing other people. To increase revenue in business, business consultants should have experience success with the previous business owners. Business consultants must also have a bachelor's degree in business management and received years of field training.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that implementation consultant responsibilities requires skills like "technical support," "erp implementation," "implementation process," and "custom reports." But a business consultant might use other skills in their typical duties, such as, "data analysis," "analytics," "tableau," and "business analysis."
Business consultants may earn a higher salary than implementation consultants, but business consultants earn the most pay in the technology industry with an average salary of $89,294. On the other hand, implementation consultants receive higher pay in the pharmaceutical industry, where they earn an average salary of $90,837.Average education levels between the two professions vary. Business consultants tend to reach similar levels of education than implementation consultants. In fact, they're 4.7% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for implementation consultants in the next 3-5 years?
Dr. Brian Simmons
Associate Provost, Columbia International University
Implementation consultant vs. Program consultant
A program consultant is responsible for evaluating program management plans and procedures to ensure that it adheres to the internal guidelines and specifications of business requirements. Program consultants advise the management team on the techniques and program flow according to the budget limitations and themes. They also assist the marketing and public relations team with marketing promotions and media announcements for the audience's awareness. A program consultant must be highly communicative and organizational, especially on resolving discrepancies and coordinating with suppliers for the program's needs.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from implementation consultant resumes include skills like "technical support," "customer service," "erp implementation," and "implementation process," whereas a program consultant is more likely to list skills in "powerpoint," "manufacturing industry," "data collection," and "data analysis. "
Program consultants typically earn higher educational levels compared to implementation consultants. Specifically, they're 9.0% more likely to graduate with a Master's Degree, and 1.4% more likely to earn a Doctoral Degree.Implementation consultant vs. Healthcare consultant
Utilizing their expertise in the healthcare industry, a healthcare consultant specializes in conducting extensive research and analysis to devise strategies for optimal workplace operations. They typically coordinate with different departments to gather data, identify strengths and weaknesses in existing systems, develop plans to improve particular areas, propose budgets and business plans, and recommend measures to optimize processes. Moreover, a healthcare consultant must produce progress reports and presentations to clients, advise alternatives, and implement new and existing policies and regulations.
Types of implementation consultant
Updated January 8, 2025
