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Working As an Implementation Coordinator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $68,000

    Average Salary

What Does An Implementation Coordinator Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Implementation Coordinator

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Implementation Coordinator Career Paths

Implementation Coordinator
Project Manager Program Manager
Senior Project Manager
11 Yearsyrs
Project Manager General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Product Manager
Senior Product Manager
9 Yearsyrs
Account Manager Operations Manager
Senior Operations Manager
9 Yearsyrs
Account Manager District Sales Manager
Regional Sales Manager
9 Yearsyrs
Business Analyst Consultant
Information Technology Manager
7 Yearsyrs
Business Analyst Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Business Analyst Consultant Manager
Assistant Vice President
7 Yearsyrs
Office Manager Case Manager Program Manager
Product Manager
6 Yearsyrs
Office Manager Finance Manager Sales Manager
Sales Account Manager
6 Yearsyrs
Office Manager Owner Vice President
Chief Information Officer
11 Yearsyrs
Information Technology Project Manager Owner/Manager Service Manager
Client Services Manager
7 Yearsyrs
Information Technology Project Manager Owner/Manager Regional Sales Manager
Development Manager
8 Yearsyrs
Information Technology Project Manager Estimator Project Manager Production Manager
Technical Manager
7 Yearsyrs
Implementation Manager Product Manager National Account Manager
Relationship Manager
6 Yearsyrs
Implementation Manager Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Implementation Manager Information Technology Manager Information Technology Operations Manager
Service Delivery Manager
10 Yearsyrs
Implementation Consultant Senior Business Analyst
Implementation Manager
8 Yearsyrs
Implementation Consultant Information Technology Consultant Senior Systems Analyst
Systems Manager
6 Yearsyrs
Implementation Consultant Senior Analyst Senior Data Analyst-
Data Manager
6 Yearsyrs
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Do you work as an Implementation Coordinator?

Average Yearly Salary
$68,000
Show Salaries
$54,000
Min 10%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$68,000
Median 50%
$86,000
Max 90%
Best Paying Company
Baker Hughes, a GE
Highest Paying City
Pleasanton, CA
Highest Paying State
New York
Avg Experience Level
2.7 years
How much does an Implementation Coordinator make at top companies?
The national average salary for an Implementation Coordinator in the United States is $68,834 per year or $33 per hour. Those in the bottom 10 percent make under $54,000 a year, and the top 10 percent make over $86,000.

Real Implementation Coordinator Salaries

Job Title Company Location Start Date Salary
Principal Implementation Coordinator Sabre GLBL Inc. Southlake, TX Dec 21, 2016 $106,974
Senior Implementation Coordinator Sabre GLBL Inc. Southlake, TX Nov 10, 2016 $80,496
Implementation Coordinator Baker Hughes Incorporated Houston, TX May 11, 2011 $77,000
Implementation Coordinator NTT Data, Inc. Bloomington, IL Sep 03, 2015 $71,760 -
$120,000
Implementation Coordinator NTT Data, Inc. Bloomington, IL Aug 07, 2014 $71,760 -
$120,000
Implementation Coordinator/Systems Implementation Expert Global Data Solutions, Inc. Bloomington, IL Feb 03, 2015 $70,000
Implementation Coordinator/Systems Implementation Expert Global Data Solutions, Inc. Dallas, TX Jun 16, 2016 $70,000
Implementation Coordinator Global Data Solutions, Inc. Bloomington, IL Feb 03, 2014 $70,000
Implementation Coordinator USM Business Systems, Inc. Bloomington, IL Mar 05, 2014 $70,000
Implementation Coordinator Global Data Solutions, Inc. Bloomington, IL Jul 23, 2012 $70,000
Implementation Coordinator Global Data Solutions, Inc. Bloomington, IL Jul 30, 2012 $70,000

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Top Skills for An Implementation Coordinator

  1. Customer Service
  2. Data Entry
  3. Implementation Process
You can check out examples of real life uses of top skills on resumes here:
  • Received Worldwide Facilities Group Recognition Award for Customer Service for exemplifying the award criteria through my accomplishments & contributions.
  • Monitor certificate and policy procedures and production by coordinating with the prep department and data entry.
  • Participate in finalist sales presentation with Sales Team to effectively convey strengths of our implementation process and commitment.
  • Implemented new customer businesses which included facilitating kick off meetings, systems/account conversions, project management and client reporting requirements.
  • Provided functional guidance, technical support, training and quality assurance/quality control to Level I personnel.

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Top 10 Best States for Implementation Coordinators

  1. New York
  2. District of Columbia
  3. Massachusetts
  4. Connecticut
  5. New Jersey
  6. Maryland
  7. Rhode Island
  8. Minnesota
  9. Texas
  10. Virginia
  • (607 jobs)
  • (133 jobs)
  • (485 jobs)
  • (121 jobs)
  • (277 jobs)
  • (272 jobs)
  • (40 jobs)
  • (231 jobs)
  • (800 jobs)
  • (355 jobs)

Implementation Coordinator Demographics

Gender

Female

51.8%

Male

39.0%

Unknown

9.2%
Ethnicity

White

60.7%

Hispanic or Latino

16.9%

Black or African American

12.1%

Asian

7.0%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

52.6%

French

16.7%

Carrier

10.3%

Italian

5.1%

Russian

3.8%

Portuguese

2.6%

Dutch

2.6%

Arabic

2.6%

Dari

1.3%

Dakota

1.3%

Urdu

1.3%
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Implementation Coordinator Education

Schools

University of Phoenix

27.0%

George Mason University

6.0%

Strayer University

5.5%

Illinois State University

4.5%

Pennsylvania State University

4.5%

University of North Texas

4.0%

University of Maryland - University College

4.0%

American InterContinental University

4.0%

Kaplan University

4.0%

University of North Carolina at Greensboro

3.5%

Georgia State University

3.5%

Monroe Community College

3.5%

Southern New Hampshire University

3.5%

Western Governors University

3.5%

Capella University

3.5%

Indiana Wesleyan University

3.5%

Temple University

3.0%

Webster University

3.0%

Portland State University

3.0%

Community College of the Air Force

3.0%
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Majors

Business

37.1%

Computer Science

5.0%

Management

4.9%

Communication

4.6%

Accounting

4.5%

Psychology

4.3%

Marketing

4.2%

Finance

4.0%

Project Management

3.9%

Health Care Administration

3.1%

Information Technology

3.1%

Computer Information Systems

3.1%

Liberal Arts

2.7%

Education

2.6%

Criminal Justice

2.5%

English

2.4%

Human Resources Management

2.3%

Nursing

2.0%

Economics

1.7%

Sociology

1.7%
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Degrees

Bachelors

45.2%

Masters

19.3%

Other

19.1%

Associate

10.0%

Certificate

4.2%

Doctorate

1.0%

Diploma

0.9%

License

0.2%
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Updated May 19, 2020