What does an implementation engineer do?

An implementation engineer is responsible for evaluating the company's technology solutions to support business operations and processes. Implementation engineers assist with the overall technical design concept and diagnostic tests to ensure that the features and performance meet the highest quality standards and business requirements. They also identify the systems' potential failures and develop troubleshooting reports as necessary. An implementation engineer must have excellent communication and technical skills to strategize improvements on the systems' infrastructure for optimization.
Implementation engineer responsibilities
Here are examples of responsibilities from real implementation engineer resumes:
- Manage and support NetApp datastores being present to ESXi hosts.
- Lead service delivery teams in accurate deployment of organizational Cisco router and switches.
- Coordinate with manage service delivery teams to ensure the accurate deployment of organizational Cisco router and switches.
- Implement, configure, and debug enterprise software using SQL, XML, HTML, CSS.
- Work with capacity management technicians to implement internal storage, external SAN and NAS.
- Perform project management for external hardware projects involving, deployment, relocation and upgrade of SAN equipment.
- Customize ClientTrack software solutions for clients using JavaScript, Transact-SQL, HTML as well as proprietary tools.
- Monitor and troubleshoot critical customer infrastructure utilizing SYSLOG, SNMP and other monitoring software.
- Configure DNS, DHCP, RRAS VPN, PPTP, L2TP, IPSEC services and protocols.
- Work on JavaScript for client side validations.
- Image retention, duplication and edit using VMWare and PVS.
- Install, configure, monitor and upgrade enterprise-level NetApp FAS3140s.
- Perform data refresh monthly copying data from production to the QA environment.
- Result-Improve page response times by 1.5 seconds and resolve several DNS issues.
- Experience in construction of custom dashboards using various filter types in JIRA.
Implementation engineer skills and personality traits
We calculated that 7% of Implementation Engineers are proficient in Java, Troubleshoot, and Infrastructure. They’re also known for soft skills such as Self-confidence, Technological skills, and Interpersonal skills.
We break down the percentage of Implementation Engineers that have these skills listed on their resume here:
- Java, 7%
Enhanced and tested applications for front-end and server-side using HTML, C++, Perl and Java Script.
- Troubleshoot, 6%
Developed and created documentation used to partner with software development teams to troubleshoot issues and evaluate solutions.
- Infrastructure, 5%
Configured & installed mission-critical LAN infrastructure for the ongoing expansion of the Department of Homeland Security headquarters campus network.
- SAN, 5%
Managed over 60 sites, completing successful on time launch for Houston and the connector sites to San Antonio.
- Linux, 4%
Installed and configured Horizon Expert Orders (physician order entry system) software at various hospitals on Linux or UNIX servers.
- Project Management, 4%
Coordinate with project management team to ensure a successful delivery of TeleTracking's solutions' into existing hospitals' environment.
Common skills that an implementation engineer uses to do their job include "java," "troubleshoot," and "infrastructure." You can find details on the most important implementation engineer responsibilities below.
Self-confidence. The most essential soft skill for an implementation engineer to carry out their responsibilities is self-confidence. This skill is important for the role because "sales engineers should be confident and persuasive when making sales presentations." Additionally, an implementation engineer resume shows how their duties depend on self-confidence: "used j2ee, jsp, javascript for encrypting and decrypting confidential client data. "
Technological skills. Many implementation engineer duties rely on technological skills. "sales engineers must have extensive knowledge of the technologically sophisticated products they sell in order to explain their advantages and answer questions.," so an implementation engineer will need this skill often in their role. This resume example is just one of many ways implementation engineer responsibilities rely on technological skills: "experience with fine tuning of system performances through historical trend analysis and technological research. "
Interpersonal skills. implementation engineers are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to implementation engineer responsibilities, because "strong interpersonal skills are a valuable characteristic for sales engineers, both for building relationships with clients and effectively communicating with other members of the sales team." An implementation engineer resume example shows how interpersonal skills is used in the workplace: "team player with professional work ethic, positive attitude, and good interpersonal skills. "
Problem-solving skills. A big part of what implementation engineers do relies on "problem-solving skills." You can see how essential it is to implementation engineer responsibilities because "sales engineers must be able to listen to the customer’s desires and concerns, and then recommend solutions, such as customizing a product for the customer." Here's an example of how this skill is used from a resume that represents typical implementation engineer tasks: "resolved known issues with c++/ java software development team on a daily basis. "
The three companies that hire the most implementation engineers are:
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Implementation engineer vs. Technical services engineer
A technical services engineer is responsible for assisting customers on their systems and network issues, providing them the best technical solutions, and guiding them on step-by-step procedures for troubleshooting. Technical services engineers must have excellent communication and technical skills, especially on identifying customers' system failures by asking them a few questions. They also escalate high-level complaints to internal teams, ensuring that they present the client's issues for reference. A technical services engineer also handles systems configuration and recommending process improvement techniques to optimize network infrastructure.
There are some key differences in the responsibilities of each position. For example, implementation engineer responsibilities require skills like "troubleshoot," "infrastructure," "san," and "javascript." Meanwhile a typical technical services engineer has skills in areas such as "customer service," "technical service," "sql," and "ul." This difference in skills reveals the differences in what each career does.
Technical services engineers earn the highest salaries when working in the technology industry, with an average yearly salary of $86,876. On the other hand, implementation engineers are paid more in the technology industry with an average salary of $94,497.On average, technical services engineers reach similar levels of education than implementation engineers. Technical services engineers are 1.4% less likely to earn a Master's Degree and 0.6% more likely to graduate with a Doctoral Degree.Implementation engineer vs. Technical systems engineer
Technical Systems Engineers are responsible for maintaining the integrity of the infrastructure or systems network. They build, maintain, and repair all the systems and network infrastructure of the organization. They troubleshoot problems and find the best possible solution to address such problems. They also ensure that those problems will be resolved and would never be encountered again. Technical Systems Engineers also help out in information technology or network infrastructure projects of other departments. They provide expertise on the systems-related aspects of the project. They help guide project teams on the feasibility and the success factors of the project.
In addition to the difference in salary, there are some other key differences worth noting. For example, implementation engineer responsibilities are more likely to require skills like "infrastructure," "javascript," "client facing," and "c++." Meanwhile, a technical systems engineer has duties that require skills in areas such as "cloud," "powershell," "dod," and "database." These differences highlight just how different the day-to-day in each role looks.
Technical systems engineers earn a higher average salary than implementation engineers. But technical systems engineers earn the highest pay in the finance industry, with an average salary of $116,420. Additionally, implementation engineers earn the highest salaries in the technology with average pay of $94,497 annually.In general, technical systems engineers achieve similar levels of education than implementation engineers. They're 0.3% more likely to obtain a Master's Degree while being 0.6% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for implementation engineers in the next 3-5 years?
Associate Dean for Academic Affairs, College of Engineering Professor, Civil and Environmental Engineering, Villanova University
Implementation engineer vs. Professional services engineer
Professional Services Engineers are employees who represent their company in their client's work environment. They are usually software engineers or any other information technology-related engineers. They are expected to be familiar with company's products. Professional Services Engineers act as the bridge between the company and the client. They are usually assigned to be on-site at the client's office to act as the technical representative of the company. As such, they do the installing, setting up, managing, troubleshooting, maintaining, and repairing the company's software for the client. They may also help out in product training and maximizing the user experience.
The required skills of the two careers differ considerably. For example, implementation engineers are more likely to have skills like "infrastructure," "c++," "debugging," and "ftp." But a professional services engineer is more likely to have skills like "customer service," "professional services," "leveraged," and "professional development."
Professional services engineers earn the highest salary when working in the technology industry, where they receive an average salary of $113,168. Comparatively, implementation engineers have the highest earning potential in the technology industry, with an average salary of $94,497.professional services engineers typically earn similar educational levels compared to implementation engineers. Specifically, they're 0.4% less likely to graduate with a Master's Degree, and 1.0% less likely to earn a Doctoral Degree.Implementation engineer vs. Software engineer
A software engineer is a computer science professional who is responsible for the development of information systems, designing and building computer systems software and applications software. They often prefer to call themselves as a software developer or computer programmer. They have substantial knowledge of programming languages, software development, and computer operating systems, and other technologies. They use these to turn a plan into a final output. They can create a design, test, and develop software based on the needs of their clients.
Types of implementation engineer
Updated January 8, 2025











